Luận văn thạc sĩ Quản lý xây dựng: Phân tích các yếu tố ảnh hưởng đến hiệu quả làm việc của nhân viên trong các công ty xây dựng ở thành phố Hồ Chí Minh

ABSTRACT Currently, the number of construction companies in Ho Chi Minh City is very large, ranging from small to large.. This study will analyze the factors affecting the performance of

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ABSTRACT

Currently, the number of construction companies in Ho Chi Minh City is very large, ranging from small to large Therefore, the competition between businesses to survive and develop is very high In particular, the employee's work efficiency is an issue that any business is interested in This study will analyze the factors affecting the performance of employees in construction companies in Ho Chi Minh City

To determine the factors affecting employee performance in construction companies, a survey of 43 influencing factors and 8 performance evaluation criteria was used to collect data Data from employees, who have experience working in construction companies in Ho Chi Minh City and surrounding areas There were 230 valid survey responses used for statistical analysis The analyzes include testing the reliability of Cronbach's Alpha scale, exploratory factor ianalysis EFA, confirmatory factor analysis CFA, and SEM linear structural model As a result, there are two groups of factors that have a negligible influence on employee performance such as working conditions, welfare regime and company policies There are 5 groups of factors that directly and indirectly affect the performance of employees such as: Issues of the project company, Experience, Attitude and work motivation, Leadership capacity and working environment work, Commitment to work

By SEM model, the relationship and influence between factors can be determined Mention some solutions to improve the working efficiency of employees

in construction companies

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1KѭYұ\19OjPӝWFiQKkQÿѭӧFGRDQKQJKLӋSWX\ӇQGөQJÿѭӧFNêNӃWEҵQJKӧSÿӗQJODRÿӝQJYӟLQKӳQJÿLӅXNKRҧQÿѭӧFTX\ÿӏQKWURQJ %ӝOXұWODRÿӝQJQăP

YjFKӏXVӵTXҧQOêFӫDcông ty

+LӋXTXҧOjPYLӋF

HQLV OjYLӋFÿiQKJLiNKҧQăQJ KRjQWKjQKFiFPөFWLrXÿһWUDFӫDPӛLFiQKkQ&iFPөFWLrXFyWKӇOjWLӃQÿӝFKҩWOѭӧQJNKӕLOѭӧQJVӵKjLOzQJFӫDNKiFKKjQJÿӕLWiFÿӗQJQJKLӋS7URQJ1&Qj\HQLV ÿѭӧFKLӇXOjNKҧQăQJNV hoàn WKjQKFiFPөFWLrXYjQKLӋPYөÿѭӧFJLDRYjVӵKjLOzQJFӫDFiFErQOLrQTXDQÿӕLYӟL

NV WURQJF{QJYLӋFÿѭӧFJLDR

2.2.Tình trҥng nghiên cӭu:

0ӝWF{QJW\;'QӃXPXӕQSKiWWULӇQWKjQKF{QJWKuYӅOkXGjLVӁEӏҧQKKѭӣQJEӣLUҩWQKLӅX<77URQJÿyPӝWWURQJQKӳQJ<7TXDQWUӑQJQKҩWFKtQKOjFRQQJѭӡL9uYұ\YLӋFVӱGөQJFRQQJѭӡLQKѭWKӃQjRÿӇSKiWKX\WӕLÿDHQLV FӫD19OjYҩQÿӅ

PӝWVӕTXӕFJLDQKѭ1LJHULD,QGRQHVLD7UXQJ4XӕF«ÿk\OjQKӳQJÿҩWQѭӟF FyQӅQNLQKWӃÿDQJSKiWWULӇQWѭѫQJWӵQKѭÿҩWQѭӟF9LӋW1DPKD\FiF1&FӫDÿҩWQѭӟF8$(QѫLFyQJXӗQODRÿӝQJQKұSNKҭXFKӫ\ӃXÿӃQWӯÈ&KkXGRÿyFyWKӇVӱGөQJWKDPNKҧRFKR1&Qj\

ӢWURQJQѭӟFFy1&FӫDHai & Van Tam (2019) [iFÿӏQKYjSKkQWtFKFiF<7ҧQKKѭӣQJÿӃQQăQJVXҩWODRÿӝQJFӫDFӫD9LӋW1DPQyLFKXQJYjÿӕLWѭӧQJODRÿӝQJQJjQK;'WUrQF{QJWUѭӡQJӣ9LӋW1DPQyLULrQJ1JKLrQFӭXÿm[iFÿӏQK<7YjSKkQORҥLWiFÿӝQJÿӃQNӃWTXҧOjPYLӋFFӫD19FKҷQJKҥQQKѭNLQKQJKLӋPNӹOXұWOjPYLӋFSKѭѫQJWKӭFWUҧOѭѫQJFKҩWOѭӧQJQJX\rQYұWOLӋX«1JRjLUDFy1&FӫDToan et al (2020)PӝWEҧQJFkXKӓLFyFҩXWU~FÿѭӧFVӱGөQJÿӇ.6FiQEӝ4/'$YjOLӋWNrFiF<7ҧQKKѭӣQJÿӃQQăQJVXҩWODRÿӝQJFӫDFiF'$;'ӣ9LӋW1DP1&Qj\FNJQJ[iFÿӏQKYjSKkQORҥLFiF<7ҧQKKѭӣQJÿӃQQăQJVXҩWODRÿӝQJFӫDFiF'$

;'WӯJLiFÿӝFӫDQJѭӡL4/'$NӻQăQJYjNLQKQJKLӋPVӵKjLOzQJWURQJF{QJYLӋFVӭFNKӓHYjDQWRjQÿҧPEҧRYLӋFOjPOkXGjL« &iF1&YӅQăQJVXҩWODRÿӝQJQJjQK

;'ӣ9LӋW1DPFӫD+DL 9DQ7DP , Toan et al (2020) ÿmÿѭDUDFiF<7UҩWWәQJTXDQYjÿDGҥQJÿӇKӑFYLrQFyWKӇNӃWKӯDYj1&WLӃSWөFFKRYҩQÿӅ+4/9FӫD19;'QJRjLUDSKkQWtFKNKiPSKiPӕLTXDQKӋFӫDFiFELӃQWLӅPҭQҧQKKѭӣQJÿӃQHQLV

ӢQJRjLQѭӟFKLӋQFNJQJÿmFyUҩWQKLӅXEjLEiRWURQJÿyFy1&YӅ+4/9FӫD

NV TURQJOƭQKYӵFGӏFKYөFy1& FӫD'LDPDQWLGis & Chatzoglou (2019) ÿm.619OjPYLӋFFKRF{QJW\ÿӇSKkQWtFKP{KuQKFҩXWU~FĈk\OjPӝW1&UҩWWәQJTXiW'RÿyKӑFYLrQKRjQWRjQFyWKӇWKDPNKҧRFiF<7FӫDEjLEiRWҥRUDPӝWEҧQJFkXKӓLSKKӧSYӟLQJjQK;'1&FKӍUDQKӳQJ<7ҧQKKѭӣQJ OӟQÿӃQHQLV FӫD19P{LWUѭӡQJOjPYLӋFÿjRWҥRWtQKFKӫÿӝQJÿӝQJOӵFOjPYLӋF, NӻQăQJtrong công YLӋFNKҧQăQJWKtFKӭQJ«'ӵDYjRNӃWTXҧnàyKӑFYLrQQKұQWKҩ\VӵSKәELӃQFKXQJFӫDFiF<7ҧQKKѭӣQJFKRFiFQJjQKQJKӅYjOjQJXӗQWKDPNKҧRTXDQ WUӑQJÿӇKӑFYLrQSKiWWULӇQ1&Qj\FөWKӇKѫQFKRÿӕLWѭӧQJ19QJjQK;'1JRjLUD1& FӫDZailani et

al (2020) ÿmSKkQWtFKPӕLquan KӋJLӳDÿӝQJOӵFOjPYLӋFvà +4/9FӫD191&Qj\SKkQWtFKFiFÿӝQJFѫErQWURQJYjErQQJRjLҧQKKѭӣQJÿӃQ+4/9FӫD19WURQJ

FiFF{QJW\;'ӣ1LJHULD1&ÿmVӱGөQJSKѭѫQJSKiSWKӕQJNrP{WҧÿӇ[ӃSKҥQJPӭFÿӝҧQKKѭӣQJFӫDFiF17WKѭӣQJNKLÿӃQKҥQFyVҹQ WUDQJWKLӃWEӏYұQFKX\ӇQPӭFOѭѫQJÿҧPEҧRF{QJYLӋF«YjSKkQWtFKWKjQKSKҫQFKtQK3&$ ÿѭDUDQKyP17FKtQKҧQKKѭӣQJQKLӅXQKҩWÿӃQ+4/9OjWKѭӣQJWKjQKTXҧODRÿӝQJ[ӭQJÿiQJNӃWKӧSYӟLF{QJFөSKKӧS .ӃWTXҧFKRWKҩ\ÿӝQJOӵFErQQJRjLFyWiFÿӝQJÿiQJNӇÿӃQHQLV so ÿӝQJOӵFErQWURQJFӫD199uYұ\KӑFYLrQFyWKӇWKDPNKҧRFiF<7FӫD1&WUrQFKRP{LWUѭӡQJ9LӋW1DPYjWKrPFiF<7QKѭOjÿһFÿLӇP'$các YT cá nhân

NV, \rXFҫXFKҩWOѭӧQJ, WLӃQÿӝ «

1JKLrQFӭXFӫD$LODERXQLHWDO(2008) ÿmSKkQWtFKFiF<7ҧQKKѭӣQJ+4/9FӫD19WURQJQJjQK;'ӣ8($[ӃSKҥQJQKӳQJNT ҧQKKѭӣQJ+4/9FӫD19FӫDULrQJÿҩWQѭӟF8$(QJjQK;'SKөWKXӝFQJѭӡLODRÿӝQJQѭӟFQJRjLÿӃQWӯ&KkXÈYӟLPӝWVӕÿһFÿLӇPÿһFWUѭQJQKѭÿDGҥQJYӅYăQKyDODRÿӝQJJLiUҿÿLӅXNLӋQVӕQJWKLӃXWKӕQ«1&ÿmSKӓQJYҩQYjWKXWKұSGӳOLӋXWӯQJѭӡLWUҧOӡLWӯFҩSTXҧQOêÿӃQF{QJQKkQ9uYұ\KӑFYLrQ FyWKӇWKDPNKҧRPӝWVӕ<7ҧQKKѭӣQJÿӃQ+4/9WѭѫQJ ÿӗQJ YӟL P{L WUѭӡQJ OjP YLӋF FӫD 19 QJjQK ;' FӫD QѭӟF WD QyL FKXQJ Yj73+&0QyLULrQJ.ӃWTXҧFӫD1&FNJQJÿm[ӃSKҥQJFiF<7ҧQKKѭӣQJÿӃQ+4/9FӫD19FyWKӇOLӋWNrQKѭOjJLӡJLҩFOjPYLӋFKӧSOêFkQEҵQJFXӝFVӕQJNӻQăQJOmQKÿҥRFӫDFҩSWUrQEҵQJFҩSWUҧOѭѫQJÿ~QJKҥQÿҧPEҧRF{QJYLӋFәQÿӏQKWKDQKWRiQWLӅQWăQJFDNӻQăQJOjPYLӋF«'ӵDYjRNC trênKӑFYLrQFyWKӇQKұQWKҩ\FiF<7SKKӧSYӟLÿһFWtQKQKӳQJQJXӗQODRÿӝQJFӫDÿҩWQѭӟF8$(ÿDSKҫQOjQJѭӡLÈ&KkXKҫXKӃWOjODRÿӝQJQKұSNKҭXQrQFҫQF{QJYLӋFәQÿӏQKOkXGjLYjWuPNLӃPQJXӗQWKXQKұSWӯYLӋFOjPWKrPJLӡ'RÿyQKӳQJ<7QKѭFѫKӝLWKăQJWLӃQ, ÿѭӧFKӑFWұSÿjRWҥRWURQJTXiWUuQKOjPYLӋF«OҥLNK{QJWKҩ\ÿѭDYjRÿӇ.69uYұ\OXұQYăQ VӁkhám phá các <7SKKӧSYӟL19WURQJFiFF{QJW\;'ӣ73+&0

%rQFҥQKÿyÿӇÿiQKJLi+4/9FӫD19KӑFYLrQFyWKӇWKDPNKҧRFiF7&FӫD

NC cho ngành NLQKGRDQKYұQWҧL (Pancasila et al., 2020) và cho ngành XD (Arif et al (2019), Susilowati & Azis (2020)) có thӇÿ~FNӃWPӝWVӕ7&QKѭFKҩWOѭӧQJNKӕLOѭӧQJWLӃQÿӝViQJNLӃQViQJWҥR«1KӳQJ7&Qj\NKiSKәELӃQ ÿӇÿiQKJLi+4/9FӫD19

QrQKӑFYLrQFyWKӇWKDPNKҧR và FKӍQKVӱD ÿӇ SKKӧSKѫQÿӕLYӟLQJѭӡLWKDPJLD KS OjFiF19QJjQK;'WURQJTXiWUuQKKRjQWKLӋQEҧQJFkXKӓL

*LҧLSKiSFҧLWKLӋQ+4/9FӫD19Fy1&FӫD6ZHLVHWDO PөFWLrXFӫD1&Qj\Oj[HP[pWWiFÿӝQJFӫDWKăQJWLӃQYj ÿjRWҥRWURQJF{QJYLӋFÿӕLYӟLÿӝQJFѫOjPYLӋFYj+4/9FӫD19.KҧRViWGӳOLӋXSKkQWtFKSKѭѫQJVDL$129$[iFÿӏQKPӕLOLrQKӋFӫDFiFELӃQÿӝFOұSÿӕLYjELӃQSKөWKXӝFYӟLSKѭѫQJWUuQKKӗLTXL.ӃWTXҧFӫD1&FKRWKҩ\WKăQJWLӃQYjÿjRWҥRFyWiFÿӝQJWtFKFӵFYjÿiQJNӇÿӃQÿӝQJOӵF

và HQLV Ngoài ra còn có NC Haryono et al (2020)WKXWKұSGӳOLӋX;'P{KuQK6(0WuPUDPӕLTXDQKӋJLӳDÿjRWҥR YjWKăQJWLӃQÿӕLYӟLÿӝQJOӵFYj+4/9FӫD190өFÿtFKFӫD1&Qj\Oj[HP[pWWiFÿӝQJFӫDWKăQJWLӃQYjÿjRWҥRWURQJF{QJYLӋFÿӕLYӟLÿӝQJFѫOjPYLӋFYjWiFÿӝQJFӫDFK~QJÿӕLYӟLKLӋXTXҧF{QJYLӋFFӫD19.ӃWTXҧFӫD1&FKRWKҩ\WKăQJWLӃQYjÿjRWҥRFyWiFÿӝQJPӝWFiFKWtFKFӵFYjÿiQJNӇÿӃQÿӝQJOӵFOjPYLӋFYӟLKLӋXTXҧF{QJYLӋF

2.3 KӃt luұn:

4XDYLӋFWKDPNKҧRFiFWjLOLӋXWURQJYjQJRjLQѭӟFQKLӅX1&YӅÿӅWjLQj\ÿmÿѭӧFWKӵFKLӋQ.VuYұ\KӑF YLrQU~WUDNӃWTXҧ1&FӫDQKӳQJQJѭӡLÿLWUѭӟFYjWLӃSWөFWKӵFKLӋQÿӅWjLQj\SKKӧSYӟLP{LWUѭӡQJOjPYLӋFQJjQK ;'9LӋW1DPÿһFELӋWOjTP.HCM

&iF17ҧQKKѭӣQJÿӃQ+4/9VӁWKDPNKҧRWӯNӃWTXҧFӫDQKӳQJ1&OLrQTXDQӢWURQJQѭӟFWKuFy1&FӫD Hai & Van Tam (2019), Toan et al (2020)ӢQѭӟFQJRjLthì có NC Wu et al (2019) ӣ7UXQJ4XӕFZailani et al (2020) ӣ1LJHULDAilabouni et

al (2008) ӣ8$(.ӃWKӯDQKӳQJNӃWTXҧ1&WUrQYjWKDPNKҧRêNLӃQFKX\rQJLDFNJQJQKѭ1&VѫEӝÿӇKuQKWKjQKEҧQJFkXKӓL.6FKtQKWKӭFFKR1&

Các TC ÿiQK JLi +4/9 WKDP NKҧR Wӯ FiF WKDQJ ÿR FӫD Arif et al.(2019) và Pancasila et al.( 2020) cho ngành QJKӅFKXQJYjULrQJFKRQJjQK;'Susilowati & Azis (2020) ĈӗQJWKӡL1&VѫEӝYjWKDPNKҧRêNLӃQFKX\rQJLDÿӇKRjQWKjQKWKDQJÿRFKtQKWKӭFÿӇÿiQKJLi+4/9

Ngoài ra có các NC Sweis et al (2019), Haryono et al (2020) ÿѭDUDFiFJLҧLSKiSQkQJFDR+4/9FӫD19'ӵDYjRFiF1&Qj\KӑFYLrQWKDPNKҧRêNLӃQFKX\rQJLDÿӇQrXOrQFiFJLҧLSKiSQkQJFDR+4/9FӫD19;'

'Rÿy1&VӁKuQKWKjQKÿӇFyWKӇWuPUDQKӳQJ17ҧQKKѭӣQJÿӃQ+4/9FӫD19EҵQJP{KuQKFҩXWU~FÿӇNKiPSKiUD17ҧQKKѭӣQJPҥQKYjPӕLTXDQKӋJLӳDFiFQKyP17FNJQJQKѭWiFÿӝQJÿӃQ+4/9FӫD19WURQJFiFF{QJW\;'ӣ73+&0 YjWӯÿyÿѭDUDPӝWYjLJLҧLSKiSQkQJcao HQLV

B̫ng 2- 1 Li͏t kê các YT ̫QKK˱ͧQJÿ͇n HQLV cͯa NV XD

et al (2008), Hai & Van Tam (2019), Bacong & Encio (2017), Toan et al (2020)

A2 ĈӏQKKѭӟQJQJKӅQJKLӋSFӫD

A3 ĈӝWXәLFӫD19 Toan et al (2020), Alaghbari et al.(2019),

Hai & Van Tam (2019), Toan et al (2020)

A4 ĈӝQJOӵFOjPYLӋFFӫD19

Diamantidis & Chatzoglou (2019), Ailabouni

et al (2008), Baskoro et al (2021), Paais &

A17 &KѭѫQJWUuQKÿjRWҥRKӑFWұS

WҥLF{QJW\'$

Hai & Van Tam (2019), Zailani et al (2020), Ailabouni et al (2008), Diamantidis & Chatzoglou (2019), Nwachukwu et al

A24 &KӃÿӝSK~FOӧLYjEҧRKLӇP Diamantidis & Chatzoglou (2019), Zailani et

al (2020), Ailabouni et al (2008)

YӅ'$ Alaghbari et al (2019), Hasan et al (2018)

A34 7KӡLJLDQFKӡGX\ӋWEҧQYӁ Alaghbari et al (2019), Hasan et al (2018)

trong công ty/ DA

Toan et al (2020), Alaghbari et al (2019), Hasan et al (2018), Dixit et al (2017)

A37 0ӭFÿӝWKD\ÿәLWKLӃWNӃ Alaghbari et al (2019), Hasan et al (2018),

D2 +RjQWKjQKQKLӋPYөF{QJYLӋFÿҥWNKӕL

OѭӧQJYjWLӃQÿӝ

Susilowati & Azis, (2020), Arif et al

(2019), Pancasila et al (2020) D3 0ӕLTXDQKӋWӕWYӟLFKӫÿҫXWѭNKiFKKjQJ Susilowati & Azis (2020)

&KѭѫQJ1Ӝ,'81*9¬3+ѬѪ1*3+È31*+,Ç1&ӬU

3.1 Quy trình nghiên cӭu

Hình 3- 1 Quy trình NC

3.2 Dӳ liӋu thӵc hiӋn nghiên cӭu

'ӳOLӋXWKӭFҩS:

6iFKJLiRWUuQKFiF1&NKRDKӑFWURQJQѭӟFYjQѭӟFQJRjLSKkQWtFKFiF<7ҧQKKѭӣQJ+4/9YjWLrXFKtÿROѭӡQJ+4/9ÿmÿѭӧFF{QJEӕFiFF{QJWUuQKOXұQYăQ1&ӣWUѭӡQJ

'ӳOLӋXWKӕQJNrFӫDFiFFѫTXDQFKtQKSKӫF{QJW\;'ӣ73+&0YӅQăQJVXҩWODRÿӝQJFiFWӡEiRWҥSFKt;'

'ӳOLӋXVѫFҩS:

3KӓQJYҩQFiFFKX\rQJLDFiFÿӕLWѭӧQJ.6OLrQTXDQÿӃQYҩQÿӅ1&1KӳQJQJѭӡLÿѭӧFSKӓQJYҩQQj\OjWKjQKYLrQFӫDFiFÿѫQYӏ;'ӣ73+&0

3.3 Nghiên cӭu VѫEӝ

0өFÿtFK: /LӋWNrYjEәVXQJQKӳQJ<7ҧQKKѭӣQJ+4/9

3.3.1 Nghiên cӭXÿӏnh tính:

x /LӋWNrQKӳQJ<7ҧQKKѭӣQJQKӳQJ7&ÿiQKJLi+4/9FӫD19QJjQK;'WӯFiF1&OLrQTXDQWUѭӟFÿy

x 7KLӃWOұSEҧQJFkXKӓLPӣÿӇSKӓQJYҩQFKX\rQJLDQJѭӡLFyNLQKQJKLӋPWURQJQJjQK;'PөFÿtFKÿӇWuPKLӇXPӝWFiFKNKiFKTXDQYjFKtQK[iFTXDQÿLӇPYjêNLӃQFӫDPӑLQJѭӡLYӅYҩQÿӅ1&

3.3.2 Nghiên cӭXÿӏQKOѭӧng:

x 7LӃQKjQK.6TX\P{PүXQKӓQKҵPNLӇPWUDÿӝWLQFұ\WKDQJÿRYjWLӃSWөF[LQêNLӃQFKӍQKVӱDOҥLEҧQJFkXKӓLFKRSKKӧSFKRPӝWWKDQJÿRFKtQKWKӭF

x 3KkQWtFKGӳOLӋXVѫEӝEҵQJF{QJFө6366QKҵPWKӕQJNrGӳOLӋXSKkQWtFKPӕLOLrQKӋJLӳDFiFELӃQVӕWӯÿyKuQKWKjQKêWѭӣQJKLӋXFKӍQKOҥLWKDQJÿRKRjQFKӍQK

3.4 Nghiên cӭu chính thӭc

.tFKWKѭӟc mүu:

Theo 7UӑQJ 1JӑF VӕOѭӧQJPүX.6KӧSOӋSKҧLÿҥWtWQKҩWJҩSVӕELӃQ'RÿyYӟLELӃQWKuVӕOѭӧQJPүXKӧSOӋWӕLWKLӇXOj+ӑFYLrQÿmWKXWKұSÿѭӧFEҧQJWUҧOӡLKӧSOӋQrQWLӃQKjQKSKkQWtFKGӳOLӋX

3.4.2 Cách thӭc lҩy mүu

3KѭѫQJSKiSOҩ\PүXSKL[iFVXҩWOҩ\PүXWKXұQWLӋQ GQJÿӇNKDLWKiFGӳOLӋXWӯFiFQJXӗQSKiWEҧQJFkXKӓLJLҩ\GQJPүXJRRJOHIRUPÿӇ.6RQOLQHTXDPDLOFiQKkQ]DORKRһFTXDPҥQJ[mKӝL«

.KҧRViWQKӳQJÿӕLWѭӧQJOj19ÿDQJOjPYLӋFWҥLFiFF{QJW\;'WҥLFiF'$ӣTP.HCM

;k\GӵQJEҧQJFkXKӓL.6

&iFEѭӟc xây dӵng bҧng câu hӓi KS

Hình 3- 2 &iFE˱ͣc xây d͹ng b̫ng câu h͗i KS

3.5.2 Nӝi dung bҧng KS

¾ 3KҫQJLӟLWKLӋX

x 7UuQKEj\WrQÿӅWjL1&WUuQKEj\PөFÿtFKWKӵFKLӋQ.6ÿӇÿiSYLrQQҳPYҩQÿӅYjJL~SÿӥKRjQWKjQKEҧQJFkXKӓL.6

¾ 3KҫQ&iF<7ҧQKKѭӣQJÿӃQ+4/9

x /LӋWNrFiFELӃQҧQKKѭӣQJÿӃQ+4/9ÿӇQJѭӡLWKDPJLD.6ÿLӅQPӭFÿӝҧQKKѭӣQJ

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3.5.3 Cách thӭc lӑc dӳ liӋXVѫbӝ

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3.6 Các công cө hӛ trӧ cho nghiên cӭu

B̫ng 3- 1 B̫ng li͏t kê các công cͭ h͟ trͫ nghiên cͱu

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theo Tr͕ng & Ng͕c (2008)

3.6.2 Phân tích NT khám phá EFA

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Hình 3- 3 CiFE˱ͣc ti͇n hành phân tích NT khám phá

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