TRlfONG DAI HOC KINH TE QUOC DAN I ^^^G~Dhktqd ’ DOAN THI HONG VAN TAO DONG LUC LAM VIEC• • • • CHO NGVOI LAO DONG TAI CHI NHANH NGAN HANG• • TMCP DAU TU VA PHAT TRIEN HA TAY CHUYEN NGANH KINH TE LAO[.]
TRlfONG DAI HOC KINH TE QUOC DAN I ^^^G~Dhktqd ’ DOAN THI HONG VAN TAO DONG LUC LAM VIEC • • • • CHO NGVOI LAO DONG TAI • • CHI NHANH NGAN HANG TMCP DAU TU VA PHAT TRIEN HA TAY CHUYEN NGANH: KINH TE LAO DONG LUAN VAN THAC SI KINH TE Ngircri huvng dan khoa hoc: PGS.TS YU HOANG NGAN HA NOI-2017 LO'I CAM DOAN N Toi da doc va hieu ve cac hanh vi vi pham su trung thuc hoc thuat Toi cam ket bang danh du ca nhan rang nghien cuu toi tu thuc A A hien va khong vi pham yeu cau ve su trung thuc hoc thuat Tac gia luan van Doan Thi Hong Van LOT CAM ON r r Tac gia xin bay to long cam on sau sac den co giao PGS.TS Vu Hoang Ngan da tan tinh hudng dan va giup toi qua trinh hoc tap va thuc hien hoan ban luan van Tac gia xin tran cam on cac thay co giao Truong Dai hoc Kinh te Quoc dan da tan tinh giang day va giup toi qua trinh hoc tap va ren luyen tai trubng Xin tran cam on Ban lanh dao BIDV Chi nhanh Ha Tay cung tap the can bo, nhan vien chi nhanh va toan the gia dinh toi da giup va tao dieu kien thuan lpi de toi hoan tot viec hoc tap va nghien cuu thbi gian qua Tac gia luan van Doan Thi Hong Van YEU CAU CUA HOI BONG CHAM LUAN VAN THAC SI VE Nhung diem can sua chua bo sung truoc nop luan van chinh thuc cho Vien dao tao SDH Chu tich Hoi dong (A/y va ghi rd ho ten) Cam ket cua Hoc vien7 the W.i> fit Ant lai JkCn ' r- < Cm j CilC I Z f ° U mA A ccv (AGro LiGi .vAn Hoc vien (Ky va ghi rd ho ten) ' Neu hoc vien cd trach nhiem chinh sera theo yeu cau cua Hoi dong chani luan van Trong trirang hop khong chinh lira se khong dupe cong nhan ket qua bao ve ioc vien phai dong ban yeu cau chinh sua vao truoc phin muc luc luan van chinh thuc nop cho Vien DT SDH CONG HOA XA HOl CHU NGHIA VIET NAM • • • Doc lap - Tu - Hanh phuc BAN NHAN XET LEAN VAN THAC SI ô ã a Hoc vien: Doan Thi Hong Van De tai luan van: Tao dong lire lam viec cho ngubi lao dong tai Chi nhanh Ngan hang TMCP Dau tu va Phat trien I la Tay Chuyen nganh Kinh te lao dong Ngubi nhan xet TS Pham Thi Bich Ngoc Ma so: Don vi cong tac cua ngubi nhan xet: Truong Dai hoc Kinh te Quoc dan Chuc trach Hoi dong: Phan bien 1 Ve tinh cap thiet, y nghia khoa hoc va thuc tien cua de tai: Nguon nhan Pre la mot nhiing nguon lire quan cua bat ky to chuc nao Tao dong luc cho ngubi lao dong se gop phan nang cao hieu qua thuc hien cong viec cua ho dong gop vao ket qua hoat chung cua to chuc Tuy nhien, lam the nao de tao dong lire cho ngirbi lao dong la van de lam dau dau nhieu nha quan ly Trong thbi gian qua, Chi nhanh ngan hang TMCP Dau tu va Phat trien Ha Tay da co nhirng bien phap nham tao dong lire cho ngubi lao dong, nhung ehira phat buy dune hieu qua Chinh vi vay, viec lira chon de tai “Tao dong lire lam viec cho ngubi lao dong tai Chi nhanh Ngan hang TMCP Dau tu va Phat trien Ha Tay” co y nghta thuc tien cao Kot cau cua luan van - Ket cau luan van gom 75 trang chia chuong vbi ket cau tuorig doi hop ly Chuang trinh bay co sb ly luan ve tao dong luc lam vice cho ngubi lao dong doanh nghiep Chuang plian tich thuc trang tao dong luc lam vice cho ngubi lao dong tai Chi nhanh ngan hang TMCP Dau tu va Phat trien Ha Tay Chuong trinh bay mot so giai phap nham tao dong luc lam vice cho nguoi lao dong tai BIDV Chi nhanh Ha Tay Mot so cong cua luan van Luan van chu yeu dua vao hoc thuyet hai nhom yeu to de xem xet cac hoat dong - tao dong luc cho nguoi lao dong Luan van da phan tich duoc cac hoat dong tao dong luc lam viec cua ngan hang - dua vao hoc thuyet hai nhom yeu to gom cac yeu to tri nhu cac chinh sach dao tao, tuyen dung, quy hoach, bo nhiem, luan chuyen can bo, danh gia thuc hien cong viec, dieu kien lam viec, phuong phap giam sat cua can bo quan ly, che tien luang, thi dua, khen thuong va phuc loi cho nguoi lao dong Ben canh do, cac yeu to tao dong luc gom su cong cong viec, su hap dan cua cong viec, su cong nhan tich, co hoi thang tien, trach nhiem voi cong viec cung duoc xem xet - Tren co so han che va nguyen nhan cua nhung han che tao dong luc lam viec cho nguoi lao dong, tac gia de xuat duoc mot so dinh huong nham hoan ■ thien cac hoat dong tao dong luc cho nguoi lao dong tai Chi nhanh Ngan hang -TMCP Dau tu va Phat trien Ha Tay - Phuong phap nghien cuu hop ly Tac gia da tien hanh khao sat- y kien cua nguoi lao dong ve nhom yeu to anh huong den su hai long voi cong viec cua 115 nguoi lao dong va tien hanh phong van can bo lanh dao, quan ' ly va nhan vien Chi nhanh ngan hang Dieu the hien no luc lon cua tac gia Nhung han che cua luan van Chuong 1: - Can bo sung them muc cac nhan to anh huong toi tao dong luc cho nguoi lao dong doanh nghiep Chuong 2: - Can bo sung mo ta ve tung yeu to tao dong luc trudc trinh bay ket qua thong A X Z Z ' ■ ke ve muc hai long cua nguoi lao dong ve cac yeu to Chang han, can phai trinh bay cu the hon ve chinh sach thi dua khen thuong, ghi nhan tich, dac diem cong viec - Mot so nhan xet chung ve cac hoat dong tao dong luc chua dua tren phan tich cu the thuc trang cua hoat dong tai Chi nhanh ngan hang Vi du la phong each lanh dao, he thong thi dua khen thuong, cong nhan tich r - r r r r r Cac nguyen nhan cua nhung han che lien quan den cac yeu to tri va cac yeu to tao dong luc can phai phan tich sau hon Chuang 3: - Cac giai phap nham tang dong luc lam viec mod mang tinh dinh huong va ly thuyet Ket luan: Mac du co nhung han che neu tren nhung luan van dat yeu cau cua luan van thac sy chuyen nganh kinh te lao dong Toi dong y de hoc vien bao ve luan van trudc Hoi dong Nguoi nhan xet TS Pham Thi Bich Ngoc CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Tu- - Hanh phuc BAN NHAN XET LUAN VAN THAC SI • • • De tai: “Tao dong lire lam viec cho ngu'ffi lao dong tai chi nhanh ngiin hang TMCP Dau tic va Phat trien Ha Tay” Cua hoc vien: DOAN THI• HONG VAN Chuyen nganh: Kinh te lao dong Ngudi nhan xet: PGS.TS DANG HOANG LINH • Don vi cong tac: Hoc vien Ngoai giao Tinh cap thiet cua de tai r •> r \ Doi vdi bat cu co quan, doanh nghiep, to elide, du d linh vuc nao, nguon luc ngudi luon dirge iru tien hang dau vi tinh chat quyet dinh true tiep den muc hieu qua cong viec Thuc te da chung minh rang, co quan nao biet tuyen chon, khai thac trinh cua doi ngu nhan su chat luong cao se biet each phan bo nguon nhan lire mot each hieu qua, tu tao moi trudng phat trien toi da cho nhan vien nang cao tich hoat dong Do do, viec tao dong luc lam viec cho ngudi lao dong la mot noi dung quan luon duqc F cac co quan dac biet quan tarn, dong vai tro then chot viec nang cao tinh than cua ngudi lao dong, tir khien ho co the lam viec va cong hien het minh cho sir phat trien cua doanh nghiep r a •> r t f r r a r •> f f ' A A Chinh vi nhung ly do, viec nghien cun de tai luan van ve “ Tao dong luc lam viec cho ngudi lao dong tai chi nhanh ngan hang TMCP Dau tu va Phat trien Ha Tay” cua hoc vien Doan Thi Hong Van la can thiet va chua dung y nghia quan ca ly luan va thuc tien Mot so ket qua cua luan van - Trong chuang 1, tac gia da khai quat kha tong quan noi dung ly luan ve tao dong luc lam viec cho ngudi lao dong doanh nghiep Dua tren nhung khai niem can ban ve dong luc cung viec van dung hoc thuyet hai yeu to cua Herzberg, tac gia phan tich hai yeu to chinh tac dong den viec tao dong r r r r r \ r r t r luc bao gom yeu to tri va yeu to thuc day Chuong la can cu cho viec nghien cuu cac noi dung tiep theo cua luan van - Trong chuang 2, thuc trang tao dong luc lam viec cho ngubi lao dong tai chi nhanh ngan hang TMCP Dau tu va Phat tribn Ha Tay dupe tac gia tap trung phan tich dua tren khung ly luan dupe xay dung b chuong cung vdi su am hieu thuc tien van de nghien cuu cua minh Vdi viec van dung kha linh hoat cac phuomg phap nghien cuu nhu thong ke, dieu tra, so sanh, phan tich va tong hop, tac gia da cho ngubi doc thay mot each kha ro rang thuc trang tai chi nhanh ngan hang BIDV Ha Tay Chuang la can cu thuc te quan cho viec de xuat giai phap va kien nghi b chuong r > r a f - Trong chuong 3, tac gia da de xudt giai phap va kien nghi voi lanh dao BIDV nham tao dong luc lam viec cho ngubi lao dong tai chi nhanh BIDV Ha Tay - Trong chuong 1, phbn 1.3.1, de cap den cac yeu to tac dong duoc nghien cuu hoc thuyet Herzberg, tac gia chi nhac lai ma khong dua cac dan chung cu the ( ket qua cuoc phong van cua Herzberg) de chung minh ■X A - Trong chuong 3, phan dinh hudng, tac gia nen tap trung noi ve dinh hudng ve tao dong luc lam viec tai BIDV hon la viet qua nhieu ve dinh hudng chung cua ngan hang vi pham vi bai viet tap trung noi dung tao dong lire ( phan rdinh hudng phat trien chung dai trang dinh hudng dinh hudng tao dong lire chi co nua trang vdi y ) r A A A - Trong chuong 3, phan 3.2.4, tac gia co dua giai phap ve cac khoa dao tao can bo nhirng lai khong co khoa huan luyen danh cho ban giam doc du phan phong van ba Pho giam doc (trang 47) co nhac den viec thieu kien thuc chuyen sau ve van de bat dau nhan chuc AZA r A 72 Doi tuong tai f ft Tieu chi xet xet thudng thudng Mdc thudng khuyen khich Can bo tuan Tuy vao dong gop cua ca Ca nhan/ don Ngay vi np • a Thdi gian chi nhan duoc de thu day du cac nhan, don vi Hoi dong thi co xuat cua don noi nhanh quy lao dua khen thudng cua chi tich dac vi, ca nhan dong va quy nhanh hop xem xet va de biet xuat sac trinh nghiep vu xuat hoat lien quan cua khich doi vdi can bo, dam dong kinh BIDV va duoc bao khuyen khich ngudi lao doanh cua chi cong nhan dat dong va tao suc lan toa den nhanh cac tich toan the can bo nhan vien muc luong khuyen dac biet toan chi nhanh cong viec ■5 - ? - + Can bo sung co che thudng dong luc doi vdi ca can bo nhan vien lam viec tai cac bo phan ho tro thay vi co che thudng chi tap trung tai bo phan r r ' •> r r kinh doanh truc tiep nhu hien Doi vdi can bo nhan vien ldn tuoi sap den r A thdi han nghi huu theo che can quan tam ghi nhan tich va xem xet thi dua khen thudng doi vdi ho + Tao su chuyen bien va doi mdi cong tac thi dua khen thudng, nang cao trach nhiem cua ngudi dung dau moi don vi phong, de cac phong trao thi dua phat trien manh, can co nhung ca nhan tien phong, di dau phong trao, dac biet la ngudi dung dau mot to chuc, de tu thuyet phuc, loi keo, cuon hut nhung ngudi khac cung tham gia va nhat dinh dat duoc ket qua nhu mong muon + Nang cao chat luong cong tac khen thudng, dam bao kip thdi, cong khai minh bach va dung quy dinh Lay ket qua khen thudng la mot cac tieu chi de xet nang luong, xem xet quy hoach de bat bo nhiem va bo nhiem lai can bo 73 A + Can phai thudng xuyen xuyen ton vinh nhung ca nhan dien hinh tien , A A ' tien co quan nham xay dung duoc cac md hinh mod va nhung tam guong • r sang tieu bieu lam hat nhan, tao anh hudng lan toa tot tro dong luc thuc day manh me phong trao thi dua co quan Viec xay dung dien hinh tien • A ' r a tien duoc thuc hien tai tung phong nghiep vu, phong true tiep de xuat va dupe hop xet duyet bod hoi dong thi dua khen thudng cua chi nhanh Nhom cac giai phap thuc day: 3.2.6 Day manh viec luan chuyen can bo giica cac bo phan Qua phan tich thuc trang su hap dan cua cong viec nhom yeu td thuc day, mot sd can bo lam viec d bo phan khoi noi bo khong thich thu vdi cong viec ho dang lam vi suot ho phai ngoi lam viec hang gid, ca tren may tinh nhung van khong dupe danh gia cao, cong viec noi bo khong tao Ipi nhuan true tiep va chi mang tinh chat ho trp cac nghiep vu khac r \ ngan hang nen ho cam thay cong viec te nhat, nham chan do phan r r nao cung anh hudng den ket qua thuc hien cong viec Vi vay, day manh viec luan chuyen can bo giua bo phan giao dich true tiep vdi khach hang va bo phan quan ly noi bo la mot van de can dupe Ban lanh dao quan tam Tung budc dua cong tac luan chuyen cong viec thudng xuyen tung phong nghiep vu, phong giao dich de bo sung kien thuc va kinh nghiem cho can bo nhan vien, phat hien nhung nhan td mdi, cung nhu ngan ngua phat sinh rui ro va han che phat trien cua can bo lam viec qua lau tai mot vi tri cong tac Dong thdi cong tac luan chuyen giua cac bo phan cung lam thay doi p F r ? khong lam viec cua can bo, can bo nam bat cac kien thuc tong hpp thuc te lam viec ctia cac bo phan thay vi chi dupe hoc qua ly thuyet va quan sat be ngoai, hon nua cac can bo se dong cam vdi moi bo phan va se phoi hpp thuc hien cong viec tot hem 74 3.2.7 Tao co hdi thing hien va phat trien nghe nghiep cho nguoi lao dong Ngudi lao dong luon ky vong mot dieu kien lam viec vdi co hoi thang tien rong mo, ho lam viec khong chi vi thu nhap ma ho mong muon duoc phat trien nghe nghiep va co co hoi thang tien cua ban than r r a* r tuong lai Neu mot cong viec hap dan se tao co hoi tot cho nguoi lao dong phat huy duoc nang luc va so trudng cong tac cua minh, nang cao trinh r r r ' chuyen mon, chac chan se anh huong rat ldn den dong luc lam viec cua ngudi lao dong Tren co so van ban quy dinh chung cua BIDV, BIDV Chi nhanh Ha Tay can xay dung va phat trien quy che quy hoach, bo nhiem cho ngudi lao dong nham tao dong luc phan dau va phat huy het nang luc cua moi ca nhan, tao tinh nang dong su phat trien cua cua co quan, tao su thu cong viec cua ngudi lao dong, tao su canh tranh lanh manh tung vi tri A • A rT~'1 r J A • A A r A A * A f w I ' - ' 4- ** 1 cong viec Thuc te hien mot so nhan vien co nang luc va trinh chuyen mon vung vang co kinh nghiem cong tac nhung chua nhan dupe vi tri cong or x tac xung dang De khac phuc tinh trang nay, can dua nhung nhan vien co nang luc vao moi trudng ren luyen, trao quyen va dua vao lam viec o cac vi tri cong tac, cac linh vuc nghiep vu khac nhau, thong qua qua trinh lam viec, tich luy kinh nghiem, cac nhan vien co nang luc se co co hoi khang dinh minh de tien len nhung vi tri cao hon Ben canh viec lua chon dua cac can bo tre, co nang luc quan ly -vao quy hoach can xay dung cac che dai ngo hpp ly doi vdi cac can bo co trinh do, ky nang nghiep vu cao va tham nien cong tac lau nam dam bao hai hoa lpi ich cua can bo 3.3 Moit so lden nghi vo’i BIDV De cong tac tao dong luc lam viec ngudi lao dong tai BIDV noi chung r r va chi nhanh BIDV Ha Tay noi rieng co hieu qua, tac gia co mot so kien nghi 75 sau day vdi BIDV: F A ' ' Thu nhat: Cac van quy dinh ve ca che dong luc tap trung chu yeu cho cac bo phan kinh doanh truc tiep tai cac chi nhanh ma chua co quy dinh ve ca che dong luc doi vai can bo thuoc bo phan noi bo, vi vay de nghi BIDV nen bo sung cac van ban dong vien khich le ca che dong luc doi vai ca can bo r r r r thuoc khoi noi bo, dam bao thuc day dong luc lam viec doi vai tat ca cac doi tuqng lao dong Thu hai: Theo quy che tien luang cua BIDV, luang giua bo phan quan z t ly khach hang ( bo phan tin dung) va bo phan giao dich vien truc tiep giao dich vdi khach hang co su khac biet tuang doi ldn, quy dinh cap luang toi da doi vdi bo phan tin dung la cap doi vdi giao dich vien chi duqc muc luang toi da la cap do chua thuc su tao dong luc cho can bo lam viec tai bo phan giao dich vien Viec chi luang theo vi tri ap dung cac cap, bac thong nhat toan he thong, do thieu su linh hoat ap dung thuc te vao chi nhanh, Gan ban hanh quy che tien luang theo hudng ma doi vdi chi nhanh, nhu cho chi nhanh chu dong chi luang cho can bo vao vi tri cong r r viec, nang luc cong tac, muc cong hien va hieu qua kinh doanh mang lai Can bo sung che dai ngo doi vdi cac can bo lam viec tai cac phong giao dich nham dong vien khuyen khich ngudi lao dong on dinh tam ly lam viec tai chi nhanh Thu ba: can xay dung quy che dong vien khuyen khich doi vdi can bo tu di dao tao nham phuc vu cong viec tot han dem lai hieu qua kinh doanh cao cho chi nhanh Tang cudng to chuc cac ldp hoc ve ky nang truyen lua va tao dong luc cho can bo 76 KET LUAN • Chang duong 57 nam xay dung va trudng thanh, BIDV Chi nhanh Ha Tay tu nhung dau lap den nhung nam thuc hien cong cuoc doi r r r r mdi, thuc hien cong nghiep hoa, hien dai hoa den hoi nhap kinh te quoc te Vdi nhung moc son, nhung dau an lich su kho quen, nhung nguoi da lam nen mot BIDV Chi nhanh Ha Tay co be day truyen thong, mot ban sac rieng gop phan tich cuc vao cong cuoc phat trien kinh te xa hoi va khang dinh uy tin hinh anh, thuong hieu cua BIDV noi chung va BIDV Chi nhanh Ha Tay noi rieng De BIDV Chi nhanh Ha Tay cang phat trien, luon giu vung danh hieu chi nhanh hoan xuat sac nhiem vu hang nam va nam top chi nhanh chu luc cua he thong can phai chu cong tac tao dong luc lam , viec cho nguoi lao dong Viec tao dong luc lam viec cho nguoi lao dong se thuc *» ' day nguoi lao dong lam viec nang cao nang suat, chat luong va hieu qua lam viec tu se gop phan quan vao cong cua chi nhanh Trong thoi gian qua, cong tac da dat duoc mot so tuu dang ke, nhien van nhieu mat han che dan den hieu qua chua cao Bam sat vao muc tieu nghien cuu, luan van da van dung Hoc thuyet hai yeu to cua Herzberg ve tao dong luc lam viec de ap dung phan tich thuc trang dong luc lam viec va tao dong luc lam viec cho nguoi lao dong tai BIDV Chi nhanh Ha Tay Tren co sd phan tich thuc trang, tac gia da danh gia duoc uu > diem, ton tai viec tao dong luc lam viec cho nguoi lao dong tai BIDV Chi nhanh Ha Tay Tu nhung ton tai chinh la co sd de chi cac giai phap nham tao dong luc lam viec cho nguoi lao dong tai BIDV Chi nhanh Ha Tay Muc dich cua viec tao dong luc chinh la lam cho moi nguoi lao dong tai BIDV Chi nhanh Ha Tay lam viec hieu qua, gan ket vdi nham mang lai loi ich kinh doanh cho ngan hang Tac gia hy vong cac nghien cuu tu luan van 77 khong chi la co so cho viec hoan muc tieu kinh doanh cua BIDV Chi nhanh Ha Tay ma co tac dong lan toa toi toan he thong BIDV viec thuc hien muc tieu chien luoc cua ngan hang Trong qua trinh nghien cuu va xay dung luan van, tac gia da van dung nhung kien thuc da duoc hoc, gan ly luan voi thuc tien Tuy nhien, nghien cuu khong the tranh khoi nhung thieu sot Tac gia rat mong muon A A A nhan duoc cac y kien dong gop cua cac thay co giao va cac ban dong nghiep de luan van hoan thien hon Cuoi cung, tac gia mot lan nua xin gui loi cam on chan den PGS.TS Vu Hoang Ngan - giao vien huong dan truc tiep, cam on cac thay co va can bo Vien Dao tao Sau dai hoc, cac thay co giao Truong Dai hoc Kinh te Quoc dan da giup va tao dieu kien de hoc vien hoan ban luan van DANH MUC • TAI LIEU • THAM KHAO Nguyen Van Diem va Nguyen Ngoc Quan (2007), Quan tri nhan luc, Giao trinh, NXB Dai hoc KTQD, Ha Noi Tran Xuan Cau va Mai Quoc Khanh (2007), Kinh te nguon nhan luc, Giao trinh, NXB Dai hoc KTQD, Ha Noi Bui Anh Tuan va Pham Thuy Huong (2011), Hanh vi to chuc, Giao trinh, NXB Dai hoc KTQD, Ha Noi Vu Hoang Ngan va Le Thi Lan Huong (2016), Nang luc va nang suat lao dong doanh nghiep Viet Nam 2015, Sach chuyen khao, NXB Dai hoc KTQD, Ha Noi Vu Hoang Ngan (2016), Ky nang quan ly, silde bai giang Tran Xuan Cau (2012), Kinh te nguon nhan luc, Giao trinh, NXB Dai hoc KTQD, Ha Noi Nguyen Duy Dung (2008), Dao tao va Quan ly nhan luc, Giao trinh, NXB Tu dien Bach khoa, Ha Noi Nguyen Thanh Do va Nguyen Ngoc Huyen (2009), Quan tri kinh doanh, Giao trinh, NXB Dai hoc KTQD, Ha Noi Vu Cao Dam (2007), Phuomg phap luan Nghien cicu khoa hoc, Giao trinh, NXB Giao due, Ha Noi 10 Ngan hang TMCP Dau tu va phat trien Viet Nam Chi nhanh Ha Tay (2014, 2015, 2016), Bao cao hoat dong kinh doanh, BIDV Chi nhanh BIDV Ha Tay, Ha Noi 11 Doan Bao Linh (2013), Hoan thien cong cu tao dong luc lam viec cho nhan vien tai tong cong ty tai chinh cd phan dau - tap doan tai chinh quoc gia Viet Nam, Luan van Thac sy truong Dai hoc Kinh te quoc dan r r r 12 Tran Thi Trong (2015), Tao dong luc thuc day ngudi lao dong tai Ngan hang TMCP Sai Gon Ha Noi chi nhanh Da Nang ( SHB Da Nang), Tom tat luan van Thac sy truong Dai hoc Da Nang Cac trang Web 13 Hiep hoi ngan hang Viet Nam, http://www.vnba.gov.vn 14 Ngan hang TMCP Dau tu va Phat trien Viet Nam, http://www.bidv.com.vn 15 Ngan hang nha nude Viet Nam, http://www.sbv.gov.vn PHU • LUC • l: PHIEU DIEU TRA KHAO SAT Xin chao Anh/Chi ! A A Toi dang thuc hien de tai nghien cuu ve tao dong luc lam viec cho ngudi lao dong tai BIDV Chi nhanh Ha Tay De phan tich thuc trang cong tac A tao dong luc lam viec cho ngudi lao dong tai chi nhanh nham dua nhung A giai phap tao dong luc lam viec cho ngudi lao dong co hieu qua hon Kinh de •> r a nghi Anh/chi danh chut thdi gian quy bau de giup toi hoan phieu dieu tra khao sat Toi cam ket thong tin cua Anh/Chi chi duoc su dung vdi muc dich nghien cuu r va se duoc giu bi mat tuyet doi I Anh/Chi vui long cho biet thong tin ca nhan: a r Bang cach tich dau x vao o phu hop: Do tuoi: □ Tren 40 tuoi: □ Dudi 30 tuoi: aTu 30 den 40 tuoi: Gidi tinh: Nam: □ Nu: □ Trinh chuyen mon: Tren Dai hoc: nDai hoc: □ Khac: □ Vi tri cong tac: - Khoi quan ly khach hang ( P.KHDN1, P.KHDN2, P.KHCN, P.KD the): □ - Khoi quan ly rui ro ( P.tQLRR): □ - KhOi tac nghiep ( P.QTTD, P.GDKHDN, P.GDKHCN, P.QL&DVKQ): □ - Khoi quan ly noi bo ( P.KHTC, P.TCHC): □ - Khoi truc thuoc ( cac phong giao dich truc thuoc chi nhanh): □ Thdi gian cong tac he thong BIDV: Dudi 10 nam: □ Tu 10 den dudi 20 nam: □ Tren 20 nam: □ XX Ay r II Anh (Chi) vui long cho biet y kien cua minh: Bang cach danh dau X vao • •> r ■> -> r o thich hop noi dung sau theo thang diem tu den diem (diem so ty le thuan vdi muc hai long cua Anh/Chi: - Rat khong hai long; - Khong hai long; - Binh thudng; - Hai long; - Rat hai long) Cac chi tieu Cac nhan to tri 1.1 Cac chinh sach cua chi nhanh BIDV Ha Tay - Chinh sach tuyen dung - Chinh sach dao tao - y + Xac dinh nhu cau dao tao + Ban than can bo tham gia dao tao + Thuc hien kiem tra danh gia sau dao tao + Kinh phi dao tao + Cong tac dao tao va quan ly dao tao tai cac phong - Chinh sach quy hoach, bo nhiem + Cong tac quy hoach, bo nhiem dan chu cong khai + Can bo sau duoc quy hoach, bo nhiem dap ung yeu cau nhiem vu + Lanh dao quan tam sat den cong tac quy hoach, _ bo nhiem + Bo phan tham muu giup viec cho lanh dao ve cong tac quy hoach, bo nhiem , ■ — - Chinh sach luan chuyen can bo - Chinh danh gia can bo + Danh gia khach quan khoa hoc + Ket qua danh gia phan anh day du, chinh xac + Danh gia giup nang cao nang suat lao dong 1.2 Phuong phap giam sat Luon khuyen khich dong vien can bo bang loi khen ngoi - Luon ho tro nhan vien kip thoi -rnr-\ - 9• • /V ——-—■ - Trao doi hieu qua voi nhan vien - Luon cap nhat thong tin va truyen dat lai cho nhan vien - r • K - • * 1.3 Dieu kien • lam vie• c Dieu kien lam viec vat chat - Dieu kien lam viec tinh than - 1.4 Mdi tru'd'ng lam viec -z — —.—— - Phong phu hap dan - \~ - Dong nghiep quan tam ho tro Diem - Co nhieu hoat dong van hoa bo ich - Khong lam viec than thien, coi md, hoa dong - Lanh dao quan tam, nhin nhan va sau sat cong viec cua nhan vien r > r 1.5 Che tien luang, thi dua khen thudng va phuc loi den ngudi lao dong - Quy che tien luong - Muc luong hien tai - Che thi dua, khen thudng - Cac che phuc lpi Cac nhan to thuc day 2.1 Su cong -Ky nang lam viec doc lap cUa can bo - Vi tri dat dupc - Moi quan he cong tac r ' r * 2.2 Su hap dan cua cong viec Thuc hien giao dich truc tiep vdi khach hang - Thuc hien giao dich noi bo ngan hang - 2.3 Su cong nhan tich - Ton vinh ca nhan dien hinh tien tien Khen thudng theo chuyen de Ghi nhan tich Thdi gian ghi nhan tich Su cong bang, minh bach danh gia 2.4 Su thang tien - Lam viec tich cuc va co trach nhiem Quan he tot vdi cap tren Ton va hoa dong vdi dong nghiep Bang cap Tham nien cong tac 2.5 Trach nhiem vdi cong viec - Hoan cong viec dung thdi han - Luon no luc het minh - Giao viec ro rang, khong chong cheo - Giao viec phu hpp vdi vi tri chuc danh cong viec Cac y kien tham gia khac (neu co): Xin tran cam an Anh/Chi da tham gia khao sat! PHU• LUC • 2a: CAU HOI PHONG VAN LANH DAO • CHI NHANH Doi tu-ong phong van: Pho Giam doc chi nhanh kiem Chu tich Cong doan co so Cau hoi phong van: Cau 1: Trudc duoc bo nhiem chuc danh lanh dao, can bo co tham gia khoa hoc lanh dao ngan hang tuong lai BIDV to chuc khong? Cau 2: Xin ba vui long cho biet dinh hudng phat trien chung va dinh hudng cong tac tao dong luc lam viec cho ngudi lao dong tai chi nhanh BIDV Ha Tay giai doan 2017-2020? Cau 3: Nhan xet cua ba ve cong tac tao dong luc lam viec cho ngudi lao dong tai BIDV noi chung va BIDV Chi nhanh Ha Tay noi rieng? Ngoai cac chuong trinh tao dong luc cua BIDV noi chung, BIDV Chi nhanh Ha Tay cd cac chuong trinh tao dong luc ap dung rieng doi vdi chi nhanh khong? Cau 4: Danh gia chung cua ba ve nhan thuc cua ngudi lao dong tai BIDV Chi nhanh Ha Tay thdi gian qua doi vdi cong tac tao dong luc? Cau 5: Vdi cuong vi la Lanh dao chi nhanh kiem Chu tich cong doan co sd, xin ba cho biet de thay doi nhan thuc cua ngudi lao dong va thuc hien tot cong tac tao dong lire lam viec cho ngudi lao dong tai chi nhanh thdi gian toi thi can co nhung bien phap nao? Xin tran cam on ba da bdt chut thoi gian tham gia cuoc trd chuyen nay! x •> •> A , •> _ ax PHU LUC 2b: CAU HOI PHONG VAN TRUONG/ PHO PHONG NGHIEP VU VA TUONG HUONG • • Hoi twang phong van: Lanh dao phong nghiep vu va Phong giao dich chi nhanh BIDV Ha Tay: 05 ngudi - Trudng phong khach hang doanh nghiep - Pho trudng phong khach hang' ca nhan - Trudng phong giao dich Khach hang doanh nghiep -Trudng phong To chuc hanh chinh - Giam doc Phong giao dich Nguyen Quy Huc Cau hoi phong van Cau 1: Trudc duoc bo nhiem chuc danh quan ly, ong/ba da tham gia kiem tra kien thuc quan ly tai BIDV chua? Cau 2: Ong/ ba cho biet ve chien luoc kinh doanh va cac chinh sach co ban cua BIDV ve cong tac quan tri nhan su? ZX X Cau 3: Ong/ba da duoc tham gia khoa hoc nao ve cong tac tao dong luc lam viec cho ngudi lao dong chua? Cau 4: Theo ong/ba, hien diem manh, diem yeu cua cong tac tao dong luc lam viec cho ngudi lao dong tai BIDV Chi nhanh Ha Tay la gi? Co A A che thu nhap, chinh sach thang tien, moi trudng lam viec ? Cau 5: Cong tac tao dong luc lam viec cho nhan vien tai phong ong/ ba duoc thuc hien nhu the nao? Cau 6: Theo ong/ba, de cong tac tao dong luc cho can bo nhan vien noi A chung va ban than doi ngu lanh dao cap phong nhu ong/ba noi rieng thi BIDV Chi nhanh Ha Tay nen tap trung vao noi dung gi? Xin tran cam on ong/ba da bot chut thdi gian tham gia cuoc tro chuyen nay! PHU LUC 2c : CAU HOI PHONG VAN NHAN VIEN Doi tu-ong phong van: can bo thuoc cac phong nghiep vu/ phong giao dich BIDV Chi nhanh Ha Tay: 08 ngubi - 01 can bo phong Khach hang doanh nghiep - 01 can bo phong Khach hang ca nhan - 01 can bo thuoc bo phan cham soc khach hang - 01 can bo phong Kinh doanh the - 01 can bo phong Quan ly rui ro - 01 can bo phong To chuc hanh chinh - 01 can bo phong Quan ly va dich vu kho quy - 01 can bo phong Giao dich Nguyen Quy Due Cau hoi phong van Cau 1: Anh/ chi co dupe bo tri lam cong viec phu hpp vbi nang luc va sb trubng cua minh khong? Cong viec cua anh/chi co nhieu thu thach, thu vi khong? Cau 2: Anh/chi co dupe tham du day du cac khoa dao tao lien quan den cong viec dang lam? BIDV Chi nhanh Ha Tay co tao dieu kien hoc tap de yr r nang cao kien thuc va ky nang lam viec? Anh/chi co de xuat gi cong tac dao tao va phat trien nguon nhan luc cua BIDV Chi nhanh Ha Tay thbi gian tbi? Cau 3: BIDV Chi nhanh Ha Tay co luon tao co hoi thang tien cho ngubi lao dong khong? Co hoi thang tien cd cong bang doi vdi tat ca ngubi lao dong khong? Cau 4: Theo anh/chi, lanh dao true tiep cua minh la ngubi hieu anh/chi va hoan canh cua gia dinh, cuoc song cua anh chi? Anh/chi co tin nhiem vao Ban Giam doc, va lanh dao quan ly true tiep khong? Cau 5: Anh/chi cd gap kho khan viec giao tiep va trao doi true tiep r r »•*> y vbi cap tren khong? Anh/chi co dupe cap tren dong vien va ho tro can khong? Cau 6: Theo Anh/chi, muc lucmg hien tai cua minh co tuong xung voi cong suc, dong gop ca nhan bo khong? Anh chi thay muc luong tai BIDV Chi nhanh Ha Tay so voi mat bang chung cua cac ngan hang khac tren dia ban nhu the nao? Cau 7: Theo anh/chi cac hinh thuc binh chon, danh gia can bo, xet khen A thuong tai BIDV Chi nhanh Ha Tay dang ap dung co cong bang va thoa dang khong? Cau 8: Anh/chi danh gia the nao ve moi truong lam viec, dieu kien lam viec va moi quan he giua cac bo phan BIDV Chi nhanh Ha Tay? Xin tran cam on anh/chi da bot chut thoi gian tham gia cuoc tro chuyen nay! Turnitin Document Viewer Turnitin Originality Report Processed on: 13-Nov-2017 22:36 +07 ID: 853864464 Word Count: 36352 Submitted: Luan van hoan chinh By Van DoanJ-hLHojag 3% match (student papers from 25-AprSubmitted to National Economics Universitv on 2017-04-25 Similarity by Source Similarity Index 18% Internet Sources: Publications: Student Papers: 16% 0% 14% 2% match (Internet from 17-Jan-2013) http://www, voer.edu, 1% match (student papers from 17-Dec-2014) Submitted to Hoa Sen University on 2014-12-17 1% match (Internet from 15-Jul-2017) http://www.zbook.vn 1% match (Internet from 27-Jun-2014) http://luanvanaz.com