Luận văn đánh giá thực hiện công việc tại công ty tnhh quốc tế sakura hà nội

I RC0NG BA.I HOC KISH TE QUOC DAN PHAN THI TRA’ BANK GIA TH VC Hli CONG TV TNHH QUOC LOAN VAN AC SY KINH Ha Noi, 2016 JI A _ X X TRUONG DAI HOC KINH TE QUOC DAN PHAN THI TRANG DANH GIA THUC HIEN CONG VIEC TAI CONG TY TNHH QUOC TE SAKUrA HA NOI Chuyen nganh: Kinh te Lao dong LU AN VAN THAC SY KINH TE • • NGOOi HUONG DAN KHOA HOC: ts vo nhAt tri DAI HOC K.T.Q.D TT THdNG TIN THUVI$N PHONG LUAN AN-TU LIEU Ha Noi, 2016 [f LOI CAM DOAN Toi da doc va hieu ve cac hanh vi vi pham sir trung thirc hoc thuat Toi cam ket bang danh du ca nhan rang nghien cuu nay toi tir thirc hien va khong vi pham yeu cau ve sir trung thirc hoc thuat Cac tai lieu trich dSn va so lieu neu luan van dam bao tfnh trung thirc va co nguon trich dan rd rang rp z • Tac gia Phan Thi Trang LCH CAM ON Trude het, toi xin chan cam on cac thay co giao trudng Dai hoc Kinh te quoc dan da tan tinh giang day toi sudt thdi gian hoc tap tai tnrong Toi xin chan cam on TS Vo Nhat Tri, thay da danh nhieu thdi gian va tarn huyet hirong dan nghien cun, giup toi hoan luan van Toi xin chan cam on cac thay co giao Vien Dao tao Sau dai hoc, khoa Kinh te va quan ly nguon nhan lire ve nhung y kien dong gop cho luan van Cam on Ban Giam doc, nhan vien cong ty TNHH Quoc te Sakura Ha Noi da ho trq toi rat nhieu qua trinh thirc hien khao sat va dieu tra thu thap so lieu Kfnh chuc quy Thay Co, dong nghiep, ban be va gia dinh sue khde va hanh phuc./ TAC GIA Phan Thi Trang YEU CAU CUA HOJ DONG CHAM LUAN VAN THAC SI Nhtrng diem hoc vien: J!h T SDH CONG HOA XA HOI • • CHU NGHIA VIET • NAM Doc lap - Tu- - Hanh phuc BAN NHAN • XET LUAN • VAN THAC • SI Ten de tai: Danh gia thurc hien cong viec tai cong ty TNHH quoc te SAKURA Ha noi Chuyen nganh: Quan tri nhan lire Hoc vien: Phan Thi Trang Ngu-cri phan bien: NguySn Nam Phuong Don vi cong tac: Khoa Kinh te va Quan ly nguon nhan lire, Dai hoc kinh te quoc dan Tinh cap thiet, y nghia khoa hoc va thuc tien cua de tai luan van Nhan sir la chia khoa cua su cong va quan tri nhan lire la cong cu huu ich de nha quan ly co duoc chia khoa Do vay moi doanh nghiep thi cong tac quan tri nhan lire neu thuc hien tot se giup cho doanh nghiep mot phat trien hon, nhirng cong tac cong tac danh gia thuc hien cong viec la hoat dong dong vai tro quan va luon ton tai moi doanh nghiep du la Ion hay nho Danh gia thuc hien cong viec co y nghia quan vi no phuc vu dupe nhiSu muc tieu quan ly, tac dong true tiep den ca ngudi lao dong va to chuc Mot he thdng danh gia thuc hien cong viec tot se giup cho ngudi quan ly cac quyet dinh nhan su hop ly td chuc nhu: luong thudng, thang tien, dao tao tir gop phan nang cao hieu qua su dung lao dong, nang cao hieu qua san xuat kinh doanh cua doanh nghiep Cong ty TNHH Quoc te SAKURA khong nam ngoai yeu cau Vi vay tac gia chon de tai “Danh gia there hien cong viec tai cong ty TNHH quoc te SAKURA Ha noi” la co y nghia ca ve ly luan lan thuc tien - Noi dung nghien cuu phu hop vdi ten d£ tai cung nhu vdi chuyen nganh Quan ly nguon nhan luc va ma sd dao tao - Luan van khong triing lap voi cac tai lieu, cong trinh nghien ciru da duoc cong bo ma ngudi doc duoc biet Phuong phap nghien ciru va ket cau luan van Luan van sir dung cac phuong phap nghien cun co ban co tinh chat truyen thdng de nghien cuu la phuong phap phan tich thong ke, so sanh va dieu tra khao sat thuc te de thirc hien de tai cua minh Nhirng cong chinh cua luan an + Chuong I: tac gia da he thong hoa co so ly luan v6 he thong danh gia thirc hien cong viec td chuc Tac gia di tu cac khai niem cong viec, danh gia thirc hien cong viec, muc dich va vai tro cua danh gia thirc hien cong viec qui trinh danh gia thirc hien cong viec thd hien qua budc: xay dung he thong danh gia, lua chon cac phuong phap danh gia, noi dung trinh tu danh gia va su dung ket qua danh gia Nhung yeu to ben va ben ngoai doanh nghiep anh hudng den danh gia thuc hien cong viec cung duqc tac gia he thong lam co so cho phan phan tich thuc trang chuong II + Chuong II: Vdi 19 bang so lieu, so tac gia da phan tich duqc thuc trang he thong danh gia thuc hien cong viec cua cong ty SAKURA Ha noi Tac gia phan tich thuc trang tinh hinh danh gia thuc hien cong viec cua cong ty theo dung khung ly thuydt da dua d chuong I, tac gia di tu muc dich cua danh gia THCV sau xay dung he thong danh gia, trinh tu to chuc danh gia thuc hien cong viec va su dung ket qua danh gia sau tong ket nhung ket qua dat duqc va nhung han che cua cong tac tao nen logic cua van de nghien cuu + Chuong III: Xuat phat tu, phuong hudng hoat dong va muc tieu phat trien cua cong ty giai doan toi tac gia da dua giai phap de hoan thien he thong danh gia thuc hien cong viec Cac giai phap gan vdi phan phan tich d chuong II the hien logic cua van de nghien cuu Mot so goi y de hoan thien luan van + Muc phuong phap nghien cuu: tac gia xem va dieu chinh lai so lieu cho phu hop (phong van sau va bang hoi 75 phieu phong van sau ngudi vay lai 69 chu khong phai 70 hon nua ngudi doc chua hieu dieu tra khao sat 70 phieu lai chiem 61% kich thudc mau) Hon nua each chon mau nhu the nao va thdi diem tien hanh dieu tra la bao gidi? bo sung phan phuong phap phan tich va xir ly so lieu + Chuong I: De lam can cu danh gia ta gia nen bo sung them chi so ludng hieu qua cong vie KPI DSu tu them ham lugng noi dung cho muc phan tich cac yeu to anh hudng den danh gia thuc hien cong viec va muc bai hoc kinh nghiem + Chuong II: Muc 2.2.2.2 trang 47 tac gia co dua he thong tieu chi thuc hien cong viec cua cong ty nhung phan phan tich nguoi doc chua thay cac chi tieu duoc the hien nhu the nao? day tac gia moi chi dung lai d viec dua cac chi tieu nhung chua cho nguoi doc thay cac chi tieu dune thuc hien d muc nao? Tac gia nen lay so lieu cua mot vai nam de minh hoa cho nhung chi tieu + Tac gia da phong van sau doi tuong nhung ket qua cua phong van sau chua duoc the hien ttrong luan van hien cong viec cua nguoi lao dong cua cong ty mot vai nam trd lai day Chuong III Phan giai phap can duoc dau tu them ve co so giai phap, dieu kien thuc hien giai va bam sat vao nhung diem han che ve he thong danh gia phan tich cong viec d cong ty de tang tinh kha thi cua cac phuong phap va lam cho kSt ciu luan van hop ly hon + Nguon so lieu can duoc trich dan ro rang va cu the (vi du: bang 2.2 Tac gia dua nguon so lieu la: Cong ty TNHH Quoc te SAKURA - so lieu tac gia lay d phong ban nao tong cong ty) + Bo sung them phieu phong van sau + Bo sung them danh muc tai lieu tham khao Ket luan Luan van dap ung duoc yeu c4u ve noi dung va hinh thuc cua luan van thac si Luan van co the dua bao ve trudc hoi dong chAm luan van thac si Tac gia co thS nhan hoc vi thac si neu bao ve cong trudc hoi dong Ha noi 22/12/2016 PGS.TS Nguyen Nam Phuong BAN NHAN XET PHAN BIEN • • LUAN VAN THAC SI KINH TE • • I PHAN THONG TIN CHUNG - Ten luan van: "Dank gid thiec hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi” - Chuyen nganh: Kinh te lao dong - Co quan dao tao: Truong Dai hoc Kinh te Quoc dan - Hoc vien: Phan Thi Trang - Ngudi hudng dan khoa hoc: TS Vo Nhat Tri - Ngudi nhan xet: TS Tran Ngoc Dien II PHAN Y KIEN NHAN XET Sau doc va nghien cuu noi dung luan van, tdi co mot so y kien nhan xet nhu sau: Ve tinh cap thiet cua de tai Nhung nam gan day, linh vuc nha hang, khach san co budc phat trien nhanh chong ca ve quy mo va chat luong dich vu, dong gop mot phan ngan sach ldn cho nen kinh te quoc gia Kinh doanh khach san la loai hinh kinh doanh co dieu kien, san pham dich vu co anh hudng true tiep tdi ket qua kinh doanh cua cac doanh nghiep Mot nhung nguyen nhan cd yeu td ngudi va hoat dong quan ly nhan luc Hieu qua hoat dong loai hinh doanh nghiep phu thuoc chu yeu vao doi ngu nhan vien, trinh chuyen mon nghiep vu, tinh than, thai lam viec Moi ngudi lao dong deu la bo mat cua doanh nghiep vi ho true tiep tao nhung gia tri dich vu phuc vu khach hang, chinh vi vay viec quan tarn va danh gia dung cong viec cua ngudi lao dong nham dong vien, khuyen khich ho la mot cong viec dac biet quan trong, qua cd su phan cong lao dong hop ly, td chuc lao dong khoa hoc, su dung hieu qua nguon nhan luc boi canh hien la van de cd tinh cap thiet cua cac doanh nghiep - yeu td dong luc thuc day phat huy tdi da hieu qua nang luc cua bo may Cong ty TNHH Quoc te Sakura Ha Noi thuoc Tap doan BG Group 100% von cua Nhat ban Cong ty chinh thuc hoat dong tir nam 2011 cac linh vuc kinh doanh luu tru, kinh doanh nha hang va cac dich vu khac Chuoi khach san Sakura toa lac tai cac diem thuan lqi d trung tarn Ha Noi vdi thiet ke trang nha va dep mat theo tieu chuan Nhat Ban Hien nay, Cong ty TNHH Quoc te Sakura x Ha Noi don tiep hang tram luol khach den an, nghi Ngoai viec luon dau tu trang thiet bi hien dai, doi moi chien lupc kinh doanh cac san pham khach san va du lich chat luemg cao Cong ty TNHH Quoc te Sakura Ha Noi luon de cao cong tac danh gia thuc hien cong viec doi vdi doi ngu ngudi lao dong Hien tai, Cong ty TNHH Quoc te Sakura Ha Noi da xay dung he thdng danh gia thuc hien cong viec de lam can cu cho cong tac tra luong, thudng, chuong trinh thi dua cho can bo, nhan vien theo tirng cong viec cu the Tuy nhien, tieu chi danh gia nhieu diem chua hop ly, chua td chuc trao doi thdng tin phan hoi X r \ r r r •» r r r r r r r r giua ngudi quan li va nhan vien; tieu chuan danh gia nang cam tinh, chua sat vdi thuc te nen ket qua danh gia thuc hien cong viec cua can bo, nhan vien tai Cong ty TNHH Quoc te Sakura Ha Noi boc lo mot so khiem khuyet va han che Chinh vi vay, viec de xuat giai phap nham cai thien hoat dong danh gia thuc hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi la het sue can thiet, dap ung yeu cau thuc te, giup cho Cong ty co the phat tnen ben vung Do vay, viec chon de tai “Danh gid thuc hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi” lam luan van thac sy cua cao hoc vien Phan Thi Trang lam de tai nghien cuu la phu hop va can thiet tinh hinh hien X X e 7 Z e Su phu ho*p cua de tai vdi chuyen nganh dao tao: De tai nghien cuu van de “Danh gid thuc hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi” vdi cac noi dung ly luan, thuc tien, phan tich thuc trang cong tac danh gia thuc hien cong viec va de xuat mot so giai phap nham hoan thien cong tac danh gia viec thuc hien cong viec cua nhan vien mot Cong ty kinh doanh khach san cu the la phu hop vdi chuyen nganh kinh te Sir trung lap cua de tai so vdi cac cong trinh khoa hoc khac da cong bo: Mac du da cd nhieu de tai nghien cuu ve nguon nhan luc linh vuc kinh doanh khach san pham vi ca nude cung nhu tai mot so dia phuong nhung de tai “Danh gid thuc hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi” cao hoc vien Phan Thi Trang lua chon lam hudng nghien cuu luan van thac si la van de mdi va khong trung lap vdi cac cong trinh da dupe cong bo ca d va ngoai nude ma toi duoc biet Z X z Mire am hieu ve de tai cua hoc vien: Qua luan van, hoc vien da cd hieu biet can ban va chuyen sau ve de tai nghien cuu, cac van de ly luan va thuc tien xung quanh van de hoan thien cong tac danh gia thuc hien cong viec cua nhan vien mot to chuc, doanh nghiep; Phan tich duoc thuc trang cong tac danh gia thuc hien cong viec cua nhan vien tai Cong ty TNHH Quoc te Sakura Ha Noi, danh gia dupe nhung ket qua, han che va nguyen nhan; tu de xuat cac giai phap hoan thien cong tac danh gia thuc hien cong viec cua nhan vien Cac giai phap dupe tac gia de cap va phan tich kha cu the, chi tiet, cd nhieu de xuat mdi, phu hop vdi dieu kien thuc tien de cac co quan chuc nang co the tham khao va ap dung chien lupc phat trien nguon nhan luc cua Cong ty giai doan tdi Z X •> Z Z X X Nhirng dong gop chinh cua luan van: 5.1 Ve noi dung: Luan van da he thong hoa dupe mot so van de ly luan ve cong tac danh gia thuc hien cong viec mot doanh nghep cu the Trinh bay tudng minh ve noi dung cua cong tac danh gia va cac yeu to anh hudng den cong tac danh gia thuc hien cong viec Tac gia da kha cong viec phan tich thuc trang cong tac danh gia thuc hien cong viec tai Cong ty TNHH Quoc te Sakura Ha Noi, tu chu truong, bien phap, den ket qua thuc hien, qua cho thay nhung dac diem cong viec, su ; - •> - •> - Chi tieu duqc danh gia tren thang diem cong Diem toi da la 10 diem -Co y tuong sang kien cai tien: rut ngan cong doan, thoi gian lam viec ma van mang lai hieu qua cho cong viec: +2 diem - Co de xuat, y tirdng cai tien nham giam bat chi phi cho cdng ty, ma van mang lai hieu qua cho cdng viec: +3 diem - Cd y kien sang tao dac biet, va duqc ap dung tren pham vi cac phdng ban, hoac cdng ty : +3 diem * Luu y: Chi tieu trudng bo phan true tiep danh gia CHi TIEU 5: MIC DO HOAN THANH CONG VIEC Chi tieu danh gia muc hoan cdng viec cua nhan vien, dr tung vi tri, bo phan khac Chi tieu duqc tinh theo thang diem cong Diem tdi da la 80 diem Cac tieu chi de xem xet cong diem chi tieu nghiep vu se timg phong ban quy dinh va duqc danh gia boi trudng bo phan *Liru y: Chi tieu trudng bo phan true tiep danh gia PHU• LUC • PHIEU DANH GIA BINH BAU NHAN VIEN Thang /20 Ten nhan vien: Ngudi phu trach danh gia: Ngay danh gia: rr-\ zs STT 1 zk • zv Noi dung danh gia CHI TIEU 1: MUC DO CHAP HANH NOI QUY CONG TY Mire 1: { Liet ke loi vi pham} Mire diem toi da -3 Muc 2: { Liet ke loi vi pham} -5 Muc 3: { Liet ke loi vi pham} -10 CHI TIEU 2: MIC DO CHUYEN CAN {Phdng HCNS thdng ke va danh gia} CHI TIEU 3: MUC DO DANH GIA DICH VU• TU • KHACH HANG {Xac nhan cua truong bo phan ve danh gia cua khach hang doi voi thai phuc vu cua nhan vien } CHI TIEU 4: MIC DO SANG TAO, CAI TIEN, NANG CAO NANG XUAT CONG VIEC -5 +10 +10 Lan Lan Lan "7 Tong diem { Xac nhan cua truong bo phan ve de xuat sang tao cua nhan vien cong viec} CHI TIEU 5: MUC DO HOAN THANH CONG VIEC { Danh gia cua truong bo phan ve ket qua cua cong viec ma nhan vien duoc giao } Tham khao so diem cua bang (*) ben dubi KET LUAN +80 tOn G DIE M 00 XEP HAN G -? - ** M_ - X - - -X - Z - (*)BANG DANH GIA CHI TIEU 5: MUC DO HOAN THANH CONG VIEC (diem toi da: 80 diem) stt Noi dung cong viec Danh gia muc hoan Y kien cua nguoi danh gia: Danh gia boi Truong BP Diem danh gia Xac nhan cua ngudi duoc danh gia Xem xet bdi Truong phong HC-NS Phe duvet boi Giam doc PHU LUC PHIEU DANH GIA KET QUA THUC HIEN CONG VIEC Don vi: Ho va ten: Chuc danh: Ngay nhan viec: DANH GIA NANG Ly’C VN PHAM CHAT CBNV (Danh X vao o thich hop) I PHAN DDNH GIA DANH CHO CCN BB QQANLYTTUC TIEP Diem danh gia Muc tieu can danh gia So diem danh gia Muc hieu biet ve Cong ty Tuan thu Noi quy, Quy dinh cua Cong ty TINH KY LUAT Muc tuan thu chi dao tu Can bo quan ly Y thuc trach nhiem cong viec Tac phong lam viec? a Tong diem: Muc nam bat cong viec Chu dong tim kiem va thuc hien cong viec HIEU QUA CONG VIEC Tu duy, sang tao cong viec Tim cach giai phap nang cao chat luong cong viec Giai quyet van de nhay ben, troi chay b Tong diem: Dap ung trinh chuyen mon Ky nang nghiep vu van phong TUINH DO CHUYEN MON VN KY NANG NGHIEP VU Ky nang lam viec nhom Hoach dinh cong viec Ky nang lap ke hoach lam viec c Tong diem DAP UNG YEU CAU PHAT TUIEN Kem Duoi trung binh Trung binh Tot Xuat sac Tieu chi Kha nang chiu ap luc cong viec Kha nang phan doan van de CUA DON VI Kha nang lam viec doc lap Kha nang sua doi, tiep thu tu tuong mdi Kha nang phat trien o vi tri cao hon? d Tong diem: Ky nang giao tiep Kha nang phan tich, danh gia KY NANG KHAC Kha nang sap xep cong viec Kha nang dieu tiet cam xuc cong viec Kha nang giai quyet cac van de phat sinh kho e Tong diem: TONG DIEM: (a)+(b)+(c)+(d)+(e)= Chu thich: Thang diem danh gia Tu 1-25: Kem Tu 25-50: Dudi trung binh Tu 50 - 75: Trung binh Tu 75 - 100: Tot Tu 100 - 125: Xuat sac II PHAN Y KIEN CUA NGUOI DUOC DANH GIA Ky ten III PHAN Y KIEN CUA CAN BO QUAN LY TRUC TIEP IV PHAN Y KIEN CUA PHONG HC- NS V KET LUAN - DE NGHI: Ngay / Z2016 Giam doc Ngay / /2016 TP Hanh chinh - Nhan str Neav / /2016 Quan ly tryc tiep PHU LUC PHIEU DIEU TRA VE CONG TAC DANH GIA THUC • HIEN • CONG VIEC • TAI CONG TY TNHH QUOC TE SAKURA HA NOI De khao sat he thdng danh gia thuc hien cong viec tai Cong ty TNHH Quoc te Sakura, toi mong Anh/Chi cung cap nhung thong tin bang each tra loi cac cau hoi duoi day Moi thong tin Anh/Chi cung cap deu rat co fch, chi sir dung de khao sat, khong su dung vao muc dich khac Xin chan cam on su giup cua anh/chi! Cach thuc tra loi: Danh dau “x” vao cac phuong an thich hop — / Thong tin cd nhan: 1.1 Ho va ten 1.2 Chirc vu (vi tri) 1.3 Phdng ban 1.4 Giai tinh 1.5 Do tudi 1.6 Trinh hoc van □ Nam □ No II Quan diem ve danh gia ket qua cong viec; Cau 1: Theo anh/ chi, xay dung he thong danh gid thuc hien cong viec la can thiet? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan ddng y Cau 2: Theo anh/chi, danh gid thuc hien cong viec la ca sd de tinh luong, thudng? "2C X - □ Hoan toan khong ddng y □ Khong ddng y □ Binh thuong □ Dong y □ Hoan toan dong y -Cau 3: Theo anh/ chi, dank gia thuc hien cong viec la co so de dua cac quyet dfnh nhan su nhu dao tao, thang tien, thuyen chuyen cong tac, ? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y —— - r - ? X Cau 4: Theo anh' chi, danh gia thuc hien cong viec la co so de ■ cai thien su thuc hien cong viec cua nhan vien? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y III Ban mo ta cong viec: Cau 5: Theo anh/' chi, ban mo ta cong viec hien cua Cong ty co phu hop vdi dac diem cong viec cua anh/chi hav khong? v ; - — *— □ H oan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y Cau 6: Hien nay, anh/chi co thuc hien cong viec theo dung ban mo ta cong viec? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y - - — — —X-— A JUS -X □ Hoan toan dong y Cau 7: Theo anh/ chi, danh gia thuc hien cong viec dim tren ban mo ta cong viec co chinh xac hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thudng □ Dong y □ Hoan toan dong y IV Phiro’ng phap danh gia ket qua cong viec; Cau 8: Theo anh chi, cac tieu chi danh gia hang thang cua Cong ty hien co hop ly hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thudng □ Dong y □ Hoan toan dong y Cau 9: Theo anh/ chi, cac tieu chi phieu danh gia hang thang cua Cong ty hien co hop ly hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thudng □ Dong y □ Hoan toan dong y Cau 10: Theo anh/ chi, phuong phap danh gia thuc hien cong viec cua Cong ty hien co hieu qua hay khong ? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y Cau 11: Theo anh/chi, Cong ty co nen su dung them phuongphap danh gia khac hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y V To chirc danh gia Cau 12: Theo anh/ chi, Cong ty lua chon nguoi danh gia nhu hien co hop ly hay khong? “2_“ -— x □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y Cau 13: Theo anh/chi, cong tac dao tao can bo danh gia co can thiet hay khong? □ Hoan toan khdng dong y □ Khong dong y ■ □ Binh thuong □ Dong y □ Hoan toan ddng y Cau 14: Theo anh/ chi, chu ky danh gia cua Cong ty hien co hop ly hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y Cau 15: Theo anh chi, each thuc phan hoi ket qua danh gia cua Cong ty co hieu qua hay khong? □ Hoan toan khong dong y □ Khong dong y □ Binh thuong □ Dong y □ Hoan toan dong y Cau 16: Muc hai long cua anh/chi doi voi ket qua danh gia cua minh □ Hoan toan khong hai long □ Khong hai long □ Binh thuong □ Hai long □ Hoan toan hai long Cau 17: Nhung yeu to nao DGTHCV ma anh/chi thay chua hai long T — “ □ Tieu chuan danh gia □ Phuong phap danh gia □ Ban mo ta cong viec □ Chu ki danh gia □ Nguoi danh gia Cau 18: Muc thuong xuyen ma anh /chi duoc cung cap thong tin ve DGTHCV □ Khong duoc cung cap □ Hiem □ Khi nao danh gia moi duoc biet □ Thuong xuyen □ Luc nao cung duoc cung cap VI Noi dung danh gia ’ .-.L2 L Cau 19: Theo Anh/chi danh gia nhu the nao ve tam quan cua cong tac danh gia thuc ■ • hien cong viec cong ty ? □ Rat quan Uong □ Quan □ Binh thuong □ Rat khong quan Anh/chi hay giai thich cho su lua chon cua: Cau 20: Theo Anh/chi viec danh gia thuc hien cong viec cua Cong ty co muc dich gi? □ La co so tang luong, thuong □ La co so de binh xet thi dua khen thuong □ Khi nao danh gia moi duoc biet □ Cai thien tinh hinh hoat dong cua nguoi lao dong □ La co cho cac hoat dong quan tri nhan luc khac nhu dao tao, tuyen dung □La co so de quyet dinh thang tien, thuyen chuyen cong tac Cau 21: Viec huong dan danh gia thuc hien cong viec duoc thuc hien nhu the nao? *•"■"'** “ □ Cung cap van ban cho nhan vien □ To chuc buoi hop bien toi toan nhan vien □ Cac truong bo phan bien toi nhan vien cua minh □ Khac Cau 22: Theo Anh/chi he thong danh gia thuc hien cong viec cua Cong ty hien co cong bang va chinh xac khong? ■ x x — — □ Rat cong bang va chinh xac □ Cong bang va chinh xac □ Khong cong bang va chinh xac □ Rat khong cong bang va chinh xac Neu chua thi vi sao: Do thong tin ve ke hoach thuc hien cong viec khong day du Do loi chu quan cua nguoi danh gia Khac / ■ ■ Cau 23: Ket qua danh gia thuc hien cong viec mang lai loi (ch gi cho Anh/chi? □ Tang luong, thuong □ Duoc dao tao chuyen sau va co cac co hoi hoc tap □ Co hoi thang tien cong viec □ Cai thien tinh hinh lao dong cua ban than □ Ca phuong an tren Cau 24: Cac quyet dinh thang chuc hay ky luat cua cong ty da dua tren ket qua danh' gia thuc hien cong viec hay chua ? y □ Da dua tren ket qua danh gia □ Chua the hien ro ket qua danh gia anh huong the nao toi cac quyet dinh thang chuc hay ky luat □ Khong thay su lien quan giua ket qua danh gia va cac quyet dinh □ Khac Cau 25: Theo Anh/chi thong tin phan hoi duoc thuc hien theo cach nao la hieu qua nhat? □ Dua budi hop □ Cuoc gap mat giua nguoi lanh dao va nguoi lao dong □ Thong qua van ban □ Khong can phan hoi □ Khac Cau 26: Qua cac ket qua danh gia thuc hien cong viec Anh/chi thdy minh duoc danh gia T nhu the nao? □ Danh gia dung su cong hien va ket qua cua minh □ Chi danh gia vao ket qua lao dong □ Chua danh gia duqc su phu hop vdi cong viec □ Khac Cau 27: Theo Anh/chi Cong ty nen chon la ngudi danh gia de dat ket qua chinh xac □ Ban giam doc □ Trudng bo phan □ Dong nghiep □ Ngudi lao dong □ Ca phuong an tren Xin chan cam on sic hop tac va giup d& cua Anh/Chi! )17 Turnitin Terences ginality Report Processed on: 03-Jan-2017 16:10 ICT ID: 717755394 Word Count: 35852 Submitted: LV-FN Similarity by Source By Phan Thi Trang Similarity Index 14% Internet Sources: Publications: Student Papers: 13% 0% 7% jcument Viewer include bibliography excluding matches < 3(J wrds ▼ mode: show highest matches together ▼ 3% match (Internet from 26-Sep-2016) LOT CAM DOAN Tdi da doc va hieu ve c£c hanh vi vi pham http;//luanYan.co sy* trung thy'c hpc thu$t Toi cam ket bing danh di/ c£ nhan r£ng nghien clCu 2% match (Internet from 27-Jun-2015) http;//www^zt>QQj