MOT SO BIEN PHAP REN LUYEN Kf NANG THITONG LITONG CHD SINH VI[N NGANH OUAN 1EI NHAN lUG M I I N G DAI HOC NO! VU HA NO! ThS DO KHANH NAM'''' Abstract Negotiation skills are essential for students of huma[.]
MOT SO BIEN PHAP REN LUYEN Kf NANG THITONG LITONG CHD SINH VI[N NGANH OUAN 1EI NHAN lUG - MIING DAI HOC NO! VU HA NO! ThS DO KHANH N A M ' Abstract: Negotiation skills are essential for students of human resource management To form and develop negotiation sklUs to.students firmly we launched a number of measures to train Each measure has a positive effect in eveiy different angle and train a certain number of skills The harmonious combination of measures will enable the negotiating skill happening softer, more efficiently bring success to students in career Selds as well as in life N gay nay, xu the "doi thoaf dang dan thay the cho "doi dau" thi kl nang thUdng lupng (KNTL) dong mpt vj tri, vai tro het siic quan trpng ddl song xa hpi Sinh vien (SV) nganh Quan tri nhan luc (QTNL) - Tardng Dai hpc Npi vu HaNpi lainhung "nha thuong thuyet tuong iai" ve lao ddng, khaith^vasu'dung nguon nhan luc cho motto d ^ , don vj hay doanh nghiep; trung gian hoa giai khongchinhthufcvequaahelao dpng; nha tutudng va chien lupc; nha lap kehoach vaphan tich nhan luc; nha tuvan cho mpi cap tochu'c ve nhan su; til uc hien cac "giao te nhan sy" , nen qua trinh dao tao, giang vien (GV) khong chi cung cap kien tiiiJc cho SV maphai trang bj cho hpve KNTL Hon nOa, nang cao KNTL cho S V se giiip cho nhung kT nang (KN) mem khac cung dupc hinh va phattrien ohp Ren luyen KNTL cho SV nganh QTNL gidhpc lithuyet Trong gidhpc lithuyet G V cung cap daydu nhiJng kien thiJc, nhu: Khai niem ve thuong lupng (TL), quy trinhvacacbudctien hanh,cacKN can thiet, nguyen tic/yeu cau co ban tham gia TL, each thuc to chiic ten hanh ren luyen KNTL de SV n§m dupc nh§m nang cao hieu qua ren luyen KNTL cho SV nganh QTNL GV CO the tien hanh theo cac budc: 1.1 Lam viec chung ca idp:-Gidi ^leubai:GW gi6ith|eu bai bang nhieu hinh thiic khac nfiau taost/ hap dan, l6icuonSVthamgia;quan triet cho ca ldp ve myctieuvanpidungcan dat du'pc; cac phuong phap, phucfng tien, tai lieu tham khao se sudung gid hpc; • Giao nhiem vuhgc tap cho 51/;Tiiy vao tinh huong cuth^' GV botriso'SV tham gia TL nhieu hay it moi dpi (itnhatmoi dpi ngudi, nhieu nhait la tuf 5-7 ngudi)va phai dam bao deu hieu ro nhiem vy cua minh GV can tao s u hting thii, hop tac lich cue giao nhiem vu hpc tap cho SV (ki 1-1012015)- 1^ Toehuc cho SV tien hanh TL: - Giaidoan 1: Chuan bi Doi vdi cac nhdm, SV phai bau chpn trudng nhdm va phan cdng cdng viec cy the cho tung vien Sau dd, cac nhdm thao tuan dethong nhat npi dung, dat muc tieu, tim hieu doitac,frtuthap flidng tin can thiet, len kehoach, phucmg an detien hanh TL Tung vien se dam nhan cac vj tri, vai trd khac quatrinh TL; liing nghe, trao ddl va thd'ng nhat y klen nhdm u day, G V can chti y hudng dan cac em each thiie ren luyen eac KN tham gla TL, nhu: giao tiep, dat myc tieu, lanh dao, lam viee nhdm,thao luan theo yeu eau cua mue tieu gidhpc Vetochtic Idp hpc: Idp hpc bd'tri hinh chij U, hinh trdn hole hinh chu nhat (iiiy khdng gian Idp hpc) cho tatca cac vien Idp cdthequan sat va nghe rd nhung thdng tin lien hanh TL Trudng nhdm phai bao quat, bao dam quan sat dupc tat ca nhun^ vien chu chot tiiam gia TL Tuy nhien, sap xep chd ngoi cho cac nhdm, each tiep xue d ^ tac thdng qua nhin tn/c dien la ratquan trpng, giiip eae vien nhdm dpe dupc tam trang cua ddl tac; dong tiidi, trudng nhdm nhan dupc suphan hoi td cae tiianh vien nhdm cua minh Ngoai ra, GV phaldvj tri bao quat dupc hoatdpng cua eac n h ^ , de dang tiep can vd^ tdng nhdm (khi can} Sau cae nhdm chuan bi xong, GV ehpn nhdm nhien tham gia TL _ ^ - Giaidoan 2: Tiep xue De cudc TL datket qua, viee tao bau khdng cdi md, tin cay lan nhau, tiianh ttiat hpp tae la rat can thiet Trudc budc vao cudc TL, ddi ben can danh mot it tiidi gian ndi v^ nhflng van de khdng lien quan gi den qua trinh TL tao khdng thoai mai, hirng tiiii {nhu: the tiiao, phim * TniSng fiai liqc Ngi vg Ha Noi Tqp chi Gido due so 367 63 anh, tinfeictrong ), day la dieu kien quan Cae thao tac cu the se giiip SV hieu dupc de hai ben hieu hon va b i t dau tien hanh TL nhflng khainiem CO ban veTL, quy trinh vacac budc Giai doan r ^ cho SV mptso KN: giao tiep, lang tien hanh TL, nguyen tic/yeu eau eo ban, each thuetd nghe,phan doai chdctienhanhTLvacungnhuKN can thiet phd'i hpp - Gmldoan 3: Tien hanh ri Day la giai doan quan khitham gia TL mdt each tudng minh trpng nhat,quyetdinh den suthanh bai cua qua trinh Ren luyen KNTL thong qua cac tinli huong TL Khi cae nhdm ket thiie giai doan chuan bj, G V to phu hpp ITnh vuc hoat dpng nghe QTNL chut cho SV tien hanh tham gia TL dudi s u dieu Can cfl vao ndi dung dao tao chuyen nganh khien cua cac tardng nhdm vdi hinh thuc chpn n g i u QTNL, GV hudng d i n SV tiiiet ke cac tinh hud'ng^ nhien nhdm hoac theo y kien de xuat cua SV Cac phu hpp vdi linh vyc hoat ddng nghe de tien hanh to nhdm, SV thuc hien tiieo cac bude sau: chuc f L, cy the': - Ve cdng tac tuyen dung va bd tri + Dua yeu cau ehinh xac: Hai ben phai dua nhan su(g6m;TLdeajyen chpn dupe nlian vien dap yeu eau cua minh, viec dua yeu eau chinh xac la rat flng nhu cau cdng viee, s i p xep nhan su phii hpp quan trpng (cupc TL se xoay quanh van de dd) SV cdng viec ); - Quan li ve luong, thudng^ va phuc Ipi can luu y, neu yeu cau tiiap qua, cupc TL se klidng ( T i d e dupc tang tuong, nghi phep, nghi tet, di tham diln ra, cdn cao qua, cudc TL dd di vao the be tac, hay quan du lich, nghi thai san, che dp thi dua khen bi pha vdva dd'i tae eho la khdng cd sy y thudng ); - Phan tich cdng viee, nganh nghe (TLde +Oieu chinh yeu cau: Khi hai ben dua yeu eau, bdtri sap xep viec lam phii hpp, sa tiiai nhung ngudi chic ehan se cd susai lech Vi vay, hai ben can phai khdng dap flng dupc nhu eau edng viee ); - Quan II ban bae, thda ttiuan de dieu eh inh Ipi ieh eho hqp duan, hdtrp nhan vien (bao dam an toan cho ngudi IL NhaTL mud'n tri lpi ieh cua minh tdt nhat, can lao ddng, kham ehua benh, che dp nghi huu, mat phai hieu day du yeu eau eua ddi tac, hoac de ngh j hp trinh bay rd Nha TL dd'i chieu vdi yeu cau cua minli sflc ); - Quan ti ve dao tao, huan luyen va phattrien dexem giira minh va dd'i tac dang cdn khoang each d (TL de dupc hpc tap nang cao trinh dp, dao tao va dao tao lai ) chd nao va tai lai ed khoang each dd Cach thfle tien hanh: +Thuyet phyc: Neu yeu cau cua da tac labathpp li, Bi/dc 1) Kham pha:- Md dau, GV ed the eho hai ben eung xem xet tiiuyet phyc Trong qua S V x e m mpt doan video clip, td'ehdc mpttrd choi trinh thuyet phyc, hai ben can giubau khdng khichan hoac dua mpt tinh hudng ey the Hnh vue hda, gat bd nhiing cam xiie tieu cue Vdi ben dua nghe QTNL; - Hudng dan SV thao luan tim hieu yeu cau eao, nen can nhic xem cd can giu'nguyen lap ndi dung tinh hudng; - GV he ttidng hda, chinh xac trudng eua minh hay khdng (dac biet "dd'i phuong" hda kien thflc ve KNTL, quy trinh va cae bude tien da phat hien chd bat hpp li), "phia ta" nen chu ddng hanhTL nhupng bd Tuy nhien, quatrinh nhupng bd, nhat Budc 2) Ket noi:-Hddng dan SV ttiao luan, dua thiet khdng nhupng bd hoan toan, bdi: nhupng bp de doi lay nhupng bp, ctiu khdng nen nhupng bp don each thflc xuli tinh hudng b i n g phuong phap TL; -GVhethdnghda.chinh xac hda kien thuc ve KNTL phupng va T L la suhpp tac hai ben cung cd Ipi" va phan cdng tflng nhdm/eap SV eunp phan + Dat dupc tiioa tiiuan, du thao va ki hop dong Trudc hai ben khd^ ttiao hpp dong, can kiem tra lai tieh mdttinh hud'ng cy the dethong nhat vequy trinh, ndidung TLcy tiie, eung xac nhan nhiing vande Ihoa cae budc tie'n hanhTL; chl ray nghTa, vai trd eua qua thuan datdupe-trong quatrinh TL.Ddi vdinhimg van trinh TL ddivdi'cdng viec nganh QTNL Thdng qua de chua dupe thd'ng nhait, tiep tuc ban bac de thda budc nay, SV vfla dupc trai nghiem cae thao tae ve hiep lan eucS; da ttidng nhat, khdng COTI cdnhung y quy trinh, budc tien hanh, nhiJng xue cam, tinh cam kien nao khae thi ket ttiue TL Trong qua trinh thao khittiam giaTL;quadd, hetiidng hda dupe kien thuc hpp dong, can chiiy: Cau van phai rd rang, mach lac, CO ban ve KNTL diing td chuan xac, tranh tdda nghTa; nhung quy djnh van ban phai cu ttie, chi tiet, khdng viet chung chung Hpp dong diJpc ttiao xong, haiben phai kiem tra lai cac chi tiet, sua ddl, bd'sung ye trach nhiem, quyen tpi khdng cdn vudng m i c nao, dai didn trudng nhdm ki vao van ban 64 Tqp chi Giao due so 367 Budc3) Thuchanh:-QN hudng d i n SV thie't ke/ chuan bj tinh hudng SV van dung quy trinh va cae bude tien hanh TL degiai quye't tinh hudng dat hieu qua; • SV lam viee ttieo nhdm/eap/ea nhan de hoin nhiem vu;-GV giam satmpi hoat dpng cua SV va dieu ctiinh can thiet; - GV khuyen khieh SV -(kil-1012015) sang tao hoac ung dung kien thflc mdi degiai quyet mpi tinh hud'ng thuc tedat hieu qua Budc 4) Van dung:- GV hudng dan SV l$p ke hoaeh hoat ddng, dua nhiJng tinh hudng g i n vdi KN nghe nghiep d a hdi phai van dyng quy trinh va cac budc tien hanh TL degiai quyettinh hudng dddat hieu qua; - SV lam viee theo nhdm/eap/ca nhan de i hoan nhiem vy; - G V vaSV eiing tham gia hdi, tra Idi sudt qua trinh to'ehfle hoat dpng; - SV van dyng KNTL cac tinh hud'ng thuc tien; -G V danh gia ketqua hpc tap eua SV tai budc tinh hudng tren; du kien nhimg thuan Ipi va khd khan tham gia TL Budc 3) Tochdc cho S V tham gia tinh huong TL, cuthe: -Tinh hud'ng 1: Cua tuin nay, ban vanhdm ban runhau dian uong Trong do, ban dua ray Iden nau an dnha, ban lai de nghi tiem an Tinh hudng dupc cac ban "nliap vaf kha sdi nd'i vaea hai phia deu kien quyet bao vequan die'm cua minh Bai hpe ma mdi ngudi njt la can biet nhupng bp, chia seva tiidng cam ciing cude sd'ng - Tinh hud'ng 2: TL mdc luang phong van 3.Ren luyen KNTLthongquatochflc cac hpi thi xin viec Tinh huwig dupc SV tham gia rat hao Ren luyen KNTL thdng qua "hpi thr la cdng viec hung, sdi nd'i, bdi ndgan gui va dang Jachude'ndncj" quan trpng gua trinh dao tao nghe d Tnidng vdi SV hien Sau n h ^ vai, SV ehia se, thao Dai hpe Ndi vy, nhim gay hflng thu, ldi cudn SV vao luan, GV rut hai nguyen tac dam phan TL ve cac hoat dpng tap the, phat huy dupe tinh nang ddng, mflc iuong, dd la: khdng bao gid tra Idi bang sd'cu sang tao Cae npi dung ren luyen KNTL dupc SV the va khdng bao giddupc so sanh Ngoai ra, sai lam ttuyen tai thdng qua nhflng cau etiuyen, vdkjch ngin ma mpi ngfldi thfldng gap phai la hay so sanh giua hay mot tinh hud'ng day kjch tinh Vi vay, ddi hdi SV minh vdi ban be, ngudi than de tfl djnh mflc phai nam v i ^ g ve nguyen tic/yeu cau, quy trinh cae luong tuong xiing vcA minh budc tie'n hanh TL; phai sang tao truyen tai nhflng npi - Tinh hudng 3: Ban cd200.000 dong, caiao ban dung dddudi cac hinh thflc nghe thuat san khau hda muon rnua gia 250.000 dong Ban hay TL v& chd khac Hinhthircnayvflanhenhang, tranh tning tiem demua dugc chiec ao Tinh hudng tren tudng lap, cflng nhac, nham ehan, vfla mang lai hieu qua chung don gian (vi thudng xay eudc song) cao Qua "hdi thi", SV dupe ren luyen KNTL; ddng nhung khdng phaiaiciJng cdthe xuli kheo leo dedat thdi la eae KN mem khae, nhu: giao tie'p (phi ngdn dupc muc dich Bau khdng than thien, cdi md se ngL?vabing Idi), flng xfllinh hoat, phan doan, dat mue la bi quyet giiip ban phan nao edng viee TL gia ea tieu, lam viec nhdm, tu sang tao Nhu vay, qua mdi tinh hud'ng dupc trai nghiem, Ren luyen KNTL thong qua cac tinh huong SV se cdthem each giai quyet kheo leo va cai nhin da eg the cupc song chieu hon cupc sd'ng Hoat ddng thue te vd eiing phong phu, S V se dupc tlq3 xue vdi cac tinh hud'ng cu the, da dang xay Cae bien phap deu ed mdi quan he ehat che, tac ITnh vue nghe nghiep, eudc sdng de ren luyen dpng qua lai, hdtrp nhim hudng tdi ket qua ren KNTL Qua dd, SV dupc cung eo, ren luyen, van luyen KNTL cho SV nganh QTNL (Trudng Dai hoc dungKNTLdegiaiquyeteae tinh hudng xay trang Npi vy Ha Npi) dat hieu c;ua cao nhat Moi bien phap ddi sdng mptcach hieu qua Tien trinh dupc thuc hien cd tac dyng tich cue de ren luyen KNTL cho SV d nhusau: nhflng gde dp khac vacd y nghTa tich cue nhat Budc 1) Kham pha su hieu biet cua SV:- Bang djnh Su ke't hpp hai hda gifla cac bien phap se giup nhung cau hdi gpi nhd, SV nhd lai cac tinh hud'ng da cho quatrinh hpc tap cua SV dien nhe nhang, hieu dien cupe sdng cua minh (quan he gia dinh, qua hon, mang lai cdng ITnh vuc nglie ban be, thay ed, xa hpi ) va trinh bay each ung xu cae nghiep cung nhutrong cudc sdng • tinh hud'ng dd bing phuong phap TL; - SV neu each Tdi lieu tham khao van dung quy trinh; eae budc tien hanh TL; nhiing Nguyen Ngpc Bao Td chirc d^y hpc, mot sfi van edng, that bai; nguyen nhan cua suthanh cdng de li luan day hoc NXB Gido due, H 1998 va that bai Nguyen Thanh Binh Giio dye ki nang song NXB _ Budc 2) Tochdc cho S V thao luan: - G V hudng Dgi hgc Suphgm, H 2009 din SV chpn cae tinh hud'ng hay, ed tinh da dang Dang Thanh Hung Day hpc hi^n dai - Li ludn bien cudc sdng; - To'chflc cho SV tien hanh ttiao phap kl thuat NXB Gido due H 2002 luan phan tich tinh hudng, tim nhflng nguyen nhan A X Macarrenco Giao due thuc tiln NXB ctia SLJ cdng, ttiat bai; - Dua each giai quyet Tre, TP Ho Chf Mmh 2002 ... 2) Tochdc cho S V thao luan: - G V hudng Dgi hgc Suphgm, H 2009 din SV chpn cae tinh hud''ng hay, ed tinh da dang Dang Thanh Hung Day hpc hi^n dai - Li ludn bien cudc sdng; - To''chflc cho SV tien... TL Khi cae nhdm ket thiie giai doan chuan bj, G V to phu hpp ITnh vuc hoat dpng nghe QTNL chut cho SV tien hanh tham gia TL dudi s u dieu Can cfl vao ndi dung dao tao chuyen nganh khien cua cac... Quan II ban bae, thda ttiuan de dieu eh inh Ipi ieh eho hqp duan, hdtrp nhan vien (bao dam an toan cho ngudi IL NhaTL mud''n tri lpi ieh cua minh tdt nhat, can lao ddng, kham ehua benh, che dp nghi