Các yếu tố ảnh hưởng đến sự hài lòng đối với công việc của người lao động tại các doanh nghiệp khu công nghiệp suối dầu, tỉnh khánh hòa

TAPCHJCOniSTHirifniB CAC YEU TO ANH HlTOfNG DEN SlJ HAI LONG DOI VCfl CONG VIEC CUA NGl/Cfl LAO DONG TAI CAC DOANH NGHIEP KHU CONG NGHIEP SUOI DAU, TINH KHANH HOA • PHAM HONG MANH - TRAN THU Hl/dNG TOM TAT: Nghidn cffu nham tim sff anh hffdng cua cac nhSn td' dd'n mffc dd thda man cdng viec eua ngffdi lao dOng (NLD) tai eae doanh nghidp khu cdng nghiep (KCN) Sud'i Dau, tinh Khanh Hda Bang vide stf dung ly thuye't ve cdng viec va thda man cdng viec va dieu tta thtfc dia de xay dtfng va kiem dinh md hinh nghidn etfu Ke't qua kiem dinh mo hinh nghien etfu eho thay, cd ye'u Id' anh htfdng cd y nghia thd'ng kd tdi sff hai Idng dd'i vdi cdng viec cua NLD tai cac doanh nghidp Ihude KCN Sud'i D^u Trong dd, lien Itfdng, tiln thtfdng va yd'u id'bad vd quyin ldi va danh gia cdng viec la nhffng ye'u to' cd lac dgng ldn nha't Mdi tttfdng lam viec cd tac ddng nhd nha't va tac dpng Sm dd'n sff hai long cua NLD tai KCN Sud'i D^u Mtfc giai thich cua md hmh la 71,0% TiJf khoa: Hai long, cdng vide, ngffdi lao ddng, khu edng nghiep, Sud'i Dau, linh Khanh Hda Dat vdn dd Cac Khu cdng nghiep la md hinh kinh te' long hdp, nang ddng, cd vai trd he't stfc quan ttong sff nghidp CNH, HDH va phat trien kinh te' - xa hdi cua mdi qud'e gia Viec xay dffng va phat ttid'n cac KCN gan vdi hinh va phat trien cac khu dd thi - dich vu da tac ddng lich ctfc trgng ehuyen dieh cd ca'u kinh id', day nhanh td'c dp Ihi hda, thue day qua trinh tie'p can ky thuat cdng nghe va quan ly tien tie'n, bao ve mdi trtfdng, phat trien nguon nhan Iffc, dong thdi gdp phan hd ttd tich effc vide xda ddi, giam ngheo va an sinh xa hgi Tuy nhien van de dieu kien lao dong, nang eao thu nhap 104 So 7-Thang 4/2019 v^ ddi sd'ng vat chat, tinh than cho NLD de dam bao tri _san xua't d'n dinh, hieu qua, phat ttid'n ben vffng van ludn la thach thtfc rat ldn vdi nhieu nifdc trdn the' gidi, nha't la nhtfng ntfdc dang phat trien nhif Viet Nam KCN Sud'i Dau la mdt ttong nhffng khu cdng nghidp diu lien tai tinh Khanh Hda Trai qua quii trinh phat trien, khu cdng nghidp da ddng gop ldn cho stf phat trien cua dia phudng, nhff: ndp ngan saeh nh^ nffde, giai quye'l vide lam Tuy nhien, qua ttinh stf dung lao ddng ta i KCN Sud'i DIU dabgclg mdtso'hanehd', ba't cap, chu ye'u tap trung vao cac va'n de: Chd'dd tidn Iffdng, rlui nhap; nhi^u qUAN TRI-QUAN i r doanh nghiep khdng thffc hien dung, du, kjp thdi cac che do, chinh sach dd'i vdi NLD, vide giai quye't cac kie'n nghi, ttanh chap quan he lao dgng cdn ban che', ba't cap, dan de'n cac cude dinh cdng, ngtfng vide tap the cdn dien Vi vay, viec dam bao so* Iffdng, cha't Iffdng lao dgng dap tfng nhu cau phat ttlen cua cac KCN cung nhtf eham lo ddi sd'ng vat chat, tinh than cho NLD, giup NLD cd du dieu kien can thiet de lam viec dat nang sua't, cha't Itfdng, hieu qua, gdp phan dam bao an ninh ttal tff, an loan xa hdi la nhiem vu vffa ca'p bach vffa lau dai cua cac ca'p, cac nganh, eac dia phffdng Xua't phat ttf nhffng va'n de btfc thid't dd ma nghidn effu dffde thffc hien de phan tich va nhan didn cae yd'u Id' anh hffdng dd'n sff hai long cua ngffdi lao ddng dd'i vdi cdng vide tai KCN Suoi Dau, tinh Khanh Hda Thdng qua nghien etfu se giup cho cac doanh nghiep, cac to chtfe cdng doan va nha lanh dao dia phtfdng cd cai nhin dung dan hdn ve stf hai Idng dd'i vdi cdng viec cua NLD lai KCN Suo'i Dau hidn nhff thd' nag Ttf do, can cai Ihidn ehinh sach nao cho phu hdp nham phat huy difdc tinh than traeh nhiem eua NLD, tang nang sua't lao dgng va dat hidu qua eao thdi gian tdi Ctf set ly thuye't va mo hinh nghi@n ciJu 2.1 Cd sd ly thuyet Mdt sd' nha nghien etfu cho rang hai Idng dd'i vdi edng vide la cam nhan cua NLD ve cdng vide ctfa hg (Russell va edng stf, 2004) hay cam giac cua mdt ca nhan ve edng viec cua minh Theo Schultz (1982), hai long vdi cdng viec cd ban la quyd't djnh tam ly eua ngtfdi dan dd'i vdi edng vide eua hp Siegal va Lance (1987) cho rang hai Idng dd'i vdi cdng viec la bieu hidn cam xuc xac dinh mffc dp ma moi ngffdi thich cdng viec ctfa ho Karatepe and Kilic (2007) va Nguydn Tie'n Thtfc (2018) cho rang, stf hai Idng hoac khong hai long cdng viec dtfdc dinh nghTa la thai tich ctfc hoac tieu ctfc eua mot ngtfdi ve vide danh gia cdng viec cua ho, khdng cd y dinh hoac ed y dinh rdi bd to chtfc va gidi thieu td't / khdng td't vi Id' chffc vdi bdn ngoai Cac nghien etfu khac ve stf thda man hay hai Idng dd'i vdi cdng vide dffa theo cae ly thuye't ve dgng vien nhtf thuye't nhu can ca'p bac eua Maslow (1943), thuyd't hai nhan td' eua Herzberg (1959), thuyd't edng bang cua Adam (1963), thuyd't ky vpng cua Vroom (1964), thuye't dac diem edng vide cua Hackman & Oldham (1974), thuyd't Itfu cua McClelland (1988) cho tha'y Chi sd'md la edng vide Job Descriptive Index (JDl) cua Smith el al (1975) da dtfdc cac nha nghidn eifu stf dung kha bien ttong viec tim hieu mtfc dp ihda man cdng vide eua nhan vien S cac linh vtfe, qud'c gia khac Chi so md id cdng viec (Job Descriptive Index) bao gom nhan Id' ehinh la sff thda man dd'i vdi thu nhap, dao tao, thang tid'n, ca'p tren, dong nghidp va ban cha't cdng viec Ben canh dd, cac nghien etfu thffc nghiem ve eae nhan to' anh hffdng dd'n sff hai long/ thda man edng vide ea nffdc va nffdc ngoai Nhin ehung, cac ke'l qua nghien etfu thtfc nghiem cua cac nha nghien etfu trtfde day (Adomatiene & Slatkevieien#, 2008; Afzal el al, 2010; Tran Kim Dung, 2005; Nguyen Cao Anh, 2011; Le Nguydn Doan Khdi va Nguyen Thi Ngpc Phtfdng, 2013; Huynh Ngoc Dung va LuXi Trtfdng Van, 2015) da dtfa nhffng ye'u Id' cd ban anh hffdng de'n sff hai Idng edng vide, la: (I) mdi trffdng lam vide; (2) chinh sach lien Iffdng, tien thffdng va phue ldi; (3) stf htfng thtf ttong cdng vide; (4) chinh sach dao lao va boi dtfdng; (5) ed hdi thang tid'n; (6) phong each lanh dao; (7) danh gia cdng viec Trong bd'i canh tai dia ban nghidn ciJu, de phil hdp vdi dac diem ciia ngffdi lao ddng KCN, nghien cu\i dffa them yd'u Id' ve bao ve quyen Idi cho ngffdi lao dpng 2.2 Mo hinh nghien cdu vd cdc gid thuye't Qua nghien cffu cac hpc thuye't lien quan, eho tha'y moi mot hoc thuye't cd nhffng dac diem khac nhau, dong thdi dtfa nhtfng yd'u td' anh htfdng dd'n stf hai long doi vdi cdng vide eua NLD Xua't phat ttf cd sd ly thuye't va cung vdi cac nghidn etfu thffc nghidm neu tren Md hinh nghien effu de xuA't ve eae ye'u to anh hffdng de'n stf hai Idng dd'i vdi cdng vide cua NLD tai KCN Sud'i Dau, tinh Khanh Hda (Hinh 1) 2.3 Cdc gid thuyet nghien cdu HI; Mdi tttfdng lam vide cd lac ddng dffdng (+) de'n stf hai Idng dd'i vdi cdng vide eua lad ddng tai cac ddanh nghiep thugc KCN Sud'i Dau H2: Tien Itfdng, tien thtfdng va phue ldi cd tac ddng dtfdng (+) de'n stf hai long dd'i vdi cdng viec cua lao ddng lai cac doanh nghiep ihude KCN Sud'i Dau So 7-Thang 4/2019 105 TAP CHi CDNG THtflfnie Hint) }: Mo hinh nghien cdu de xudt Moi tnJcing lam vl$c Oanh gia cong vi$c Tien lUdng, thu6ng va phuc Idl Su htfng thu cong vi^c Chfnh sach dao tao va boi duQng Sir hai long doi vdi cong vl$c cilia ngudi lao d^ng Cd hQi thang tieh Phong cadi lanh dao H3: Sff hffng thu edng vide ed lac ddng dffdng (+) de'n sff hai long clla lao ddng tai cac doanh nghidp thudc KCN Sud'i Dan H4: Chinh sach dao lao va boi dffdng cd tae ddng dffdng (+) dd'n stf hai long dd'i vdi edng vide cua lao dgng lai cac doanh nghiep thudc KCN Sud'i Dau H5: Cd hdi thang tie'n ed tae ddng dtfdng (+) dd'n sff hai long dd'i vdi cdng viec cua lao ddng tai eae doanh nghiep thugc KCN Sud'i Dau H6: Phong each lanh dao cd tac dpng dtfdng (+) de'n stf hai long dd'i vdi edng vide cua lao ddng tai eac doanh nghiep thudc KCN Sud'i Dau H7: Danh gia cdng viec cd tac ddng dtfdng (+) dd'n stf hai long dd'i vdi cdng vide cua lao ddng tai cac doanh nghidp thugc KCN Sud'i Dau H8: Bao ve quyen ldi cho ngffdi lao ddng ed tac dgng dffdng (+) de'n stf hai long dd'i vdi cdng vide cua lao ddng tai eac doanh nghidp thudc KCN Sud'i Dau Phffdng phap nghidn ciJu Phtfdng phap nghien cffu thdng qua nghidn etfu dinh linh va dinh Iffdng Nghidn effu dinh linh thdng qua nghien etfu ly thuye't va dung ky nang thao luan nhdm dl hidu chinh md hinh va thie't ke' phie'u dieu tta Nghien cu\i dinh Itfdng stf dung phid'u dieu tra da dffde xay dffng de thu thap va phan tich sd' hdu nham kid'm dinh md hinh va cac gia thuye't 3.1 Thang Bi Iffdng eae khai mem nghien effu, tae gia sff dung thang Likert mffc dd vdi i: hoan loan khdng dong y cho den la hoan loan dong y eho 39 bid'n quan sal (HI) Mdi trffdng lam viec dffde Iffdng bang bie'n quan sat, bad gom: tdi ed du dieu kidn vat chat 106 So 7-Thang 4/2019 Bao v$ quyen ldi cho ngtfdi lao dQng dd thffc hien cdng vide (phffdng lien, may mde ); tdi tin ehu ddanh nghidp ludn bao ve dtfdc quy^n ldi cho minh; tdi manh dan da'u tranh vdi gidi chu, de bao ve quyen, ldi ich hdp phap, ehinh dang (mac du gidi ehu la ngffdi tra Iffdng cho tdi); tdi cd du nang life, quyen ban de thffc hien nhiem vu cua minh; thdi gian danh eho ldi nghi ngdi eua doanh nghiep la hdp ly (H2) Tien Iffdng, tien thffdng va phuc ldi dffde Iffdng bang bid'n quan sat, bao g6m: Thu nhap ldi nhan dffde tffdng xtfng vdi kd't qua lam viec; doanh nghiep phan phd'i thu nhap la cdng bang; eac khoan thtfdng ed tac dung ddng vidn, khuyd'n khich ldi; ngoai lien Itfdng hang thang tdi cdn nhan dtfdc tiln lam them gid, cac khoan ttd ca'p, phuc Idi hay hd tro ttf doanh nghiep; tten Itfdng eua tdi ed dffcfc tra ttfdng xtfng vdi edng viec eua minh, tdi dtfdc ddng day du cac loai bao hiem theo quy dinh (BHXH, BHYT, BHTN, ); tdi dtfdc cung cap day du thdng tin ve chd' do, chinh saeh; tdi dtfde hffdng phuc ldi ra't thie't diffc cua doanh nghiep (kham stfc khde dinh ky,tien thffdng phuc ldi; doanh nghiep to chffc cho nhan vidn di tham quan, du lieh hang nam (H3) Sff htfng thu cdng viec dtfdc Iffdng bang bie'n quan sat, bao gom: Cdng viec tdi dang lam phu hdp vdi chuyen mdn dad tao cua tdi; toi dtfdc phan cdng cdng viec cu thd' va ro rang; toi dtfdc the hien nang life cdng vide; tdi dtfdc khieh Id de sang tao thffc hien cdng vide; toi ludn nd life hd't minh de hoan td't cdng viec; Tdi dtfdc ghi nhan lich kip thdi va d^y du (H4) Chinh sach dao tao va boi dtfdng dtfdc Itfdng bang bid'n quan sat: Doanh nghiep ra't quao tam de'n edng tac dao tao, nang cao irinh dd mpi QUANIRI-qUANLV mat eua tdi; Cdng tac dao tao nghe cho ngffdi lao ddng ludn dam bao dung ngffdi, dap tfng td't eho yeu cau cdng vide; Sau dtfde dao tao, nhan thffc va ky nang cdng vide cua tdi dtfdc nang len rat nhieu; Sau dffde dao tao, hieu qua cdng viec cua tdi td't hdn tttfdc, Trinh do, nang Iffc cua ldi dap tfng vdi cdng vide ma tdi dang dam nhan (H5) Cd hpi thang tie'n dtfdc Iffdng bang bien quan sat: Doanh nghiep ra't quan tam, tao cd hdi cho tdi thang tie'n chtfc vu; toi cd nhieu cd hdi, dieu kien de pha'n da'u thang tien; tdi ludn nhan dtfde sff tin nhiem, ung hd cua chu doanh nghidp; ldi ludn nhan dtfdc stf tin nhiem, ung hd cua ddan vidn va ngtfdi lao ddng ndi lam vide; vide can nhac, de bat, thang tie'n cho tdi la edng bang, dan chu, cdng khai (H6) Phong each lanh dao dffde Iffdng bang bie'n quan sat Ca'p trdn cua tdi ludn dd'i xtf vdi anh/ehi mpt each tdn ttgng va cdng bang; chu doanh nghidp ludn lang nghe, iha'u hie'u nhffng y kie'n phan anh eua tdi, Doanh nghidp ludn eoi trgng stf ddng gdp cua ldi; tdi ludn tdn trgng chu doanh nghidp vi ho la nhffng ngtfdi ed nang Itfc, uy tin, tad cdng an vide lam td't; ehu doanh nghidp eua tdi la nhffng ngtfdi cd kinh nghiem ttong cdng tac (H7) Danh gia cdng vide dffde Itfdng bang bie'n quan sat: ne'u anh/ehi lam td't cdng vide, anh/chi se dtfdc tang Itfdng va phu ca'p; nd'u anh/chi lam td't cdng vide, anh/chi se dtfde khen thffdng xffng dang; cha't Iffdng, hidu qua cdng vide cua anh/ehi da dffde chu doanh nghidp danh gia thda dang; chinh quyen, gidi chu, ludn ung hd, tao dieu kien ehd anh/chi lam id't cdng vide cua minh (H8) Bad ve quyen ldi ngtfdi lao ddng Iffdng bang bie'n quan sat, bao gom: Doanh nghidp cang cd hidu qua hdn viec bao vd ngffdi lao dpng; cdng doan cang th^ Men manh me vai trd phan bidn xa hdi dd'i vdi Chinh phu; doanh nghidp eang cd uy tin ddan vien edng doan va ngffdi lao ddng Hai long eua ngtfdi lao ddng dffde Iffdng bang bid'n quan sat bao gom: Tdi hai long ndi vdi ngtfdi khac ve ddanh nghidp minh dang lam; ldi hai Idng ndi vdi ngffdi khac ve doanh nghidp minh dang lam; tdi dilch edng vide minh dang lam; tien Itfdng cua tdi ra't canh tranh sd vdi mat bang ehung tinh; tdi hai long cdch danh gia hidu qua edng vide eua ca'p tren dd'i vdi ca'p dtfdi; tdi hai long vdi chinh sach dao tad, boi dtfdng, phat trien eua doanh nghiep; Tdi hai long vdi mdi trffdng, dieu kidn lam viec; ldi hai long v^ ed hdi thang tie'n va tdi hai Idng ve tnen vpng eua doanh nghidp 3.2 Mau di^u tra vd dia diem nghien cdu Thdi gian nghien effu ttf thang 09/2018 de'n thang 12/2018 lai cac doanh nghidp thudc KCN Sud'i Dau, tinh Khanh Hda Theo Nguydn Dinh Thg (2007) sd' Itfdng man td'i thieu cho mdt tham sd' tfdc Iffdng la mau Trong nghidn effu thu thap 300 mSu va stf dung phffdng phap la'y man phi xac sua't Cac mau quan sal dffde dieu tra trffc tte'p ngtfdi lao ddng lai cac doanh nghiep thudc khu cdng nghidp Sud'i Dau, tinh Khanh Hda Kd't qua nghidn cuTu va thao lu3n 4.1 Khdi quat vi mau nghien cdu Nghien effu da dieu tra 250 ngffdi lao ddng ttong cac doanh nghidp thudc KCN Sud'i Dau, dd cd 249 phid'u deu dat yen cau va stf dung cho phan tieh Kd't qua nghien cffu cua de tai cho tha'y, 249 NLD dtfdc hdi, ed 67 NLD (26,9%) lam cdng ty cd phan; 182 NLD (73,1%) lam edng ly TNHH Ti Id NLD lam cdng ty ed vd'n dau ttf ttong nffdc ehid'm 59,8% va edng ly nffdc ngoai la 40,2% Ti le lao dpng ntf lam lai cac doanh nghiep tai KCN Sud'i Dau ehid'm 71,1%; nam ehid'm 28,9% Do tudi tha'p eiia lao ddng la 19 tuoi; cao nha't la 58 tudi Tudi trung binh cua lao ddng tai KCN la 31,89 tudi Thdi gian lam viec cua lao ddng tha'p nha't la nam; cao nha't 35 nam Thdi gian lam vide cua lao dgng trung binh 6,53 nam Da sd'NLD tai KCN Sud'i Dau deu da cd gia dinh Ti Id lao dpng chffa la'y chong/vg chie'm 31,3%; dang ed vd/ehdng chie'm 66,3% va trtfdng hdp khac chie'm 2,4% Ti le lao ddng da cd ttf I - chie'm da sd' vdi 57%; tren eon chie'm 4,4% va ti le lao dpng chtfa cd chie'm 38,6% Trinh dd hpc va'n cua NLD bac trung hpc phd thdng ehid'm da sd' vdi 85,1%; bac trung hgc cd sd ehid'm 14,9% Trinh dd nghe nghiep eua lao ddng chu ye'u dffde dao tao tai doanh nghiep, ehid'm 42,6%; trung ca'p chie'm 16,5%; cao dang ehid'm 13,3%; dai hgc va tren dai hpe chiem 25,7% Cd 2% ti Id lao ddng chffa qua dao tao Ti le lao ddng lam cdng tac quan ly chie'm 10,4%; nhan vidn van phdng chie'm 33,3% va lao dgng san xuat trffc tiep ehid'm 56,2% Co ldi 80,3% So 7-Thong 4/2019 107 lAP CHi CONG IHintNG li le lao ddng dffde diiu tra lam vide theo chd' dO hdp dong khdng xae dinh thdi han; 19,7% li Id lao ddng lam vide cd hdp ddng thdi han tff dd'n nam Ti le lao ddng tham gia to chffc dang chie'm 1,2%; tham gia cdng doan chie'm 98% va tham gia doan nien chie'm 14,5% Ti Id lao ddng thue nha tto de lam viec tai KCN ehid'm 7,2%; d ridng hoac & eung bd' me ehid'm 92,8% Tien Iffdng cua NLD tha'p nha't la 3,1 tridu ddng/thang; cao nha't la 12,360 tridu dong/thang Thu nhap trung binh cua NLD tai KCN Sud'i Dau la 5,282 tridu ddng ngffdi/thang Cd 1,2% li Id lao dgng dffde dieu tta cho rang lien Itfdng hoan loan khdng ttfdng xtfng; 3,2% cho rang khdng Iffdng xtfng; 88,4% ti Id lao ddng eho rang lien Iffdng d mffc binh thffdng va 7,2% cho rang lien Iffdng la tffdng xffng Vdi mtfc thu nhap nhff vay, NLD chu ye'u du ttang trai cho eudc sd'ng cua ho Cd 79,5% ti Id lao dgng cho rSng thu nhap ehi vtfa du trang trai cho cuoc sd'ng; cd 9,6% eho rang hg phai chi tidu tan tidn, kham khd; 5,6% cho rang khdng du sd'ng va ehi ed 5,2% eho rang thu nhap ed dff dat, tieh luy Cac doanh nghidp tai KCN Sud'i Dau cdn hd ttd cho ngffdi lao ddng Ti le NLD dffde hd trd la 93%; gia tri hd trd ttf 10 - 20 nghin dong/ngay lam vide, ttung binh la 15 nghin ddng Hinh thffc doanh nghidp hd trd chu ye'u td chffc bffa an ca tai doanh nghiep Ngffdi lao dgng tai KCN Sud'i Dau deu bie't dffde eac chinh sach phap luat cua Nha nffde Hdn quan de'n ho bang nhieu hinh thtfc khac nhau, nhff hge tap d nha tnfdng, dtfdc doanh nghidp tap hua'n bdi difdng hay iff tim hieu thdng tin tren cac phffdng tidn thdng tin dai ehung Da cd 6,8% ti Id dieu tra da xay tranh cha'p nhffng chffa dinh edng; 8% da tranh chap nhffng din ldi dinh cdng va 85,1 % chffa xay tranh cha'p va dinh cdng Cac tranh cha'p lao ddng chu ye'u cdng doan ed sd va ehu doanh nghiep phd'i hdp giai quye't, chie'm 49,2%; cdng doan, ed quan nha nffde va chu doanh nghidp phd'i hdp giai quye't ehid'm 30,8% va NLD, chu doanh nghiep tff giai quye't chie'm 20% Nhffng btfc xuc ttong lao ddng ngffdi lao ddng kd't hdp de ddi quyen ldi hoac cd thd de dat vdi cdng doan cd sd giai quye't hay gap trffc tie'p giam dd'c giai quye't Ngoai ra, NLD edn tham gia dinh cong hay bo vide tim viec lam mdi Tuy nhien, ti le 108 So 7-Thang 4/2019 chie'm kha nhd Nhtfng dd'i iffdng ma NLD thffdng nhd giai quye't ve tranh cha'p lao dgng ra't da dang, tff ehu nha irp; ban be cung phdng ttp/ddng nghiep; gia dinh va ngtfdi than; can bd quan ly tai doanh nghidp hay can bd cdng doan tai doanh nghiep ma hp cdng lac Danh gia cua NLD vl quan he lao dong hidn cho tha'y, cd 40,2% li Id lao dgng dieu tra cho rang quan he lao ddng vdi doanh nghidp la tot; 36,5% cho rang quan he d mtfc kha va 23,3% cho rang quan he d mffe trung binh De ed quan he lao dgng td't gitfa NLD va chu doanh nghidp thi can cd td chtfe cdng doan va hoat dpng hieu qua (chie'm 16,3% so Itfdt tta Idi); NLD cd vide lam va diu nhlp on dinh (ehid'm 21% sdlifm tta ldi); ed diiu kidn, moi trffdng lam viec td't (chiem 18,3% so' Itfdt tta Idi); btfc xuc cua NLD can giai quyd't kip thdi (chie'm 17,6% sd Itfdt tta Idi);NSDLD can cha'p hanh td't phap luat lao ddng (ehid'm 13,7% sd Iffdt tta ldi) 4.2 Ket qud kiem dinh thang Thang dffde danh gia thdng qua cac phffdng phap: danh gia tm cay, phan tieh nhSn to kham pha Viec kiem dinh thang thdng qua viec stf dung hd sd' tin cSy Cronbach Alpha de kiem dinh mffc tffdng quan gitfa cac muc hoi (bie'n quan sat) Nd'u bid'n quan sat nao cd mtfc tffdng quan so vdi bie'n tdng nhd hdn 0,3 sd bi loai, ddng thdi dam bao he sd'lineay ldn hdn 0,6, Trong ke't qua kid'm dinh tin cay cua bid'n quan sat cho tha'y, da sd' cae thang deu dffde danh gia td't va kha td't, cac bid'n cd he so' Cronbaeh's Alpha > 0,6 dat ydu cau (Bang 1) Nhff vay, tff 39 mue hdi ban dau, sau loai bo cae ilerm khdng dat ydu cau tff kd't qua phan tieh hn eay, cdn lai 36 muc hdi Hd sdConbach Alpha cua bid'n mdi trtfdng lam viec la 0,667; eua ye'u to tien itfdng, lien thtfdng va phuc ldi la 0,887; eua bien sff htfng thu ttong edng viec la 0,894; cua chinh sach dao tao bdi dffdng la 0,928; cua cd hdi thang tien la 0,953; cua phong each lanh dao la 0,916; ctfa bien danh gia cdng viec la 0,920; eua bao vd quyen idi cho ngffdi lao ddng la 0,862 va eua bid'n sff hai long dd'i vdi edng vide la 0,938 Cae iterm dap tfng dffde ydu can phan tich nhan to' kham pha (EPA) d btfdc tid'p theo 4.3 Ket qud phdn tich khdm phd Phan U'eh nhan td kham pha dudc stf dung de kieni dinh gia tti eae khai nidm cua thang Nhffng bien qUAN TR! - QUAN LV Bang Tong hdp thang cac he so tin cqy Cronbaeh's Alpha Bi^n quan sat Scale Mean if Item Deleted Scale Variance if item Deleted Corrected Item - Squared Multiple Cronbaeh's Alpha Total Correlation Correlation if Item Deleted Moi tnidng lam vi$c moitruong2 10,9630 3,652 0,528 0,458 0,542 moitruongS 10,9259 4.994 0,343 0,188 0,663 moitruong4 10,7037 2,755 0,687 0,543 0,397 moitruong6 10,4074 4,943 0,284 0,086 0,693 H$ so Cronljach's Alpha cua yen to: 0,667 "lien lUdng tien thUdng va phuc ldi tienluongttiuongi 26,2932 18,071 0,731 0,673 0,866 tienluongttiuong2 26,3936 17,554 0,770 0,684 0,862 tienluongthuongS 26,1566 18,157 0,681 0,500 0,871 tienluongthuong4 26,0281 18,971 0,634 0,442 0,876 tienluongttiuongS 26,2651 18,083 0,782 0,723 0,862 tienluongthuong/ 26,0402 19,184 0,578 0,444 0,881 tienluongttiuongS 26,9518 18,909 0,605 0,466 0,878 tienluongthuong9 26,3655 17,096 0,576 0,365 0,889 HS so Cronbaeh's Alpha cija y^u tS: 0,887 SU hCfng ttiu cong vigc tiungttiucvl 19,6747 7,527 0,626 0,464 0,890 hungthucv2 19,5984 7,798 0,666 0,553 0,883 hungthucv3 19,5944 7,258 0,837 0,739 0,858 hungttiucv4 19,7189 6,993 0,792 0,761 0,863 tiungttiucvS 19,4900 7,735 0,661 0,520 0,884 hungthucv6 19,7751 7,143 0,732 0,710 0,873 H$ so Cronbaeh's Alpha cua yeu to: 0,894 Chlnti sach dao tao boi dudng daotaoboidijong2 11,0924 4,165 0,789 0,719 0,921 daotaoboidiJongS 11,0442 3,784 0,902 0,840 0,882 daotaoboiduong4 10,9116 4,016 0,872 0,792 0,893 daotaoborduongS 10,8654 4,382 0,771 0,657 0,926 H# so Cronbaeh's Alpha dJa yeu to: 0,928 So 7-Thang 4/2019 109 TAP CHi CONG THKdNG Conected Item - Squared Multiple Cronbaeh's Aiplra if Item Deleted Total Conelation Correlation Scale Mean if Item Deleted Scale \^riance if Item Deleted cohoittieni 13.9759 9,766 0.861 0,793 0.946 cohoittlen2 13,9920 9,726 0.891 0.836 0.938 cohoittien3 13.9317 9.959 0,872 0.788 0,942 cohoittien4 13,8514 10.321 0,853 0,777 0,945 cohoittien5 13.9518 9.796 0.885 0,792 0,939 Bien quan sat Cd hOi thang tien H$ so Cmnbach's Alpha cua yeu to: 0,953 Phong each lanh dao pcachldaol 15,4096 7,065 0,800 0,676 0,894 pcachldao2 15,5462 6.563 0,794 0,723 0,895 pcachldao3 15,5743 6.624 0,815 0,715 0,890 pcachldao4 15,3574 6,844 0,856 0.753 0,883 pcachldaoS 15,2048 7,204 0,670 0.549 0.920 H$ so Cmnbach's Alpha cOa yeu to: 0,916 Danh gia cong vi§c dglacvlecl 11,3468 4,300 0,849 0,756 0,885 dgiacviec2 11,3911 4,239 0,840 0.723 0,888 dgiacviecS 11,4355 4,304 0,854 0.737 0,883 dgiacviec4 11,3468 4,940 0,727 0,544 0,925 H$ so Cronbaeh's Alpha eua yeu to: 0,920 Bao v$ quyen ldi cho ngudi lao d$ng baoveqloil 7,5622 2,029 0,670 0,453 0,876 baoveqloi2 7,6024 2,055 0,761 0,627 0,786 baoveqloi3 7,5582 2,062 0,794 0.656 0,768 H$ so Cronbaeh's Alpha eOa yeu to: 0,862 SU hai long do) vdi cong viec dglachungi 26,3574 17,610 0,779 0.666 0.930 dgiachung2 26,2851 18,842 0,668 0.504 0,938 dgiachungS 26.5382 17,814 0,787 0,629 0,930 dgiacliung4 26,4980 18.186 0,776 0,699 0,930 dglachung5 26,4217 17.471 0,813 0,737 0,928 dglachunge 26.3695 17.984 0,798 0,689 0,929 dgiachung? 26.4578 17.435 0,806 0,700 0.928 dgiachungO 26,3373 17.595 0,822 0.737 0.927 H$ so Cronbaeh's Aipha eua yeu to: 0,9t Nguon: Tinh todn ii n o So 7-Thdng 4/2019 qUANTRI-qUANLV quan sat nao cd ttgng sd' tai nhan id' nhd hdn 0,4 se bi loai (Clack & Watson, 1995), Trong nghien cffu nay, phffdng phap trich he sd phtn ehinh (Principal components) dffde sff dung vdi phep xoay nhan Id' la Varimax va chi sd dai didn cho Iffdng bie'n thien dtfdc giai thich bdi nhan td ldn hdn (Eigenvalue >l) (Hoang Trgng & Chu Nguydn Mong Ngpc, 2005) Gia in long phffdng sai ttlch ldn hdn hoac bang 0,5 se dffde cha'p nhan (Hair & edng sff, 1998, Holmes Smith, 2001) thang tid'n dffde nil iff cac phan eua "cd hdi thang tid'n" (chttlen); (3) htfng thu edng vide dtfdc rut ttf eac phan cua "htfng thu edng vide" (hlhcviec); (4) tien Itfdng, lien thtfdng dtfdc rut tff cac phan eiia "tidn Iffdng, tien thffdng" (lltthuong); (5) dao tao, bdi dffdng dffde rut tff eae phan eua "dao tao, bdi dffdng" (dtbdudng); (6) phong each lanh dao dffde rut tff cac phan cua "phong each lanh dao" (pcldao) va (7) mdi trtfdng lam vide dtfdc riit tff cac phan cua mdi tttfdng lam viec" (milviec) (Bang 2) Ttf kd't qua phan tieh nhan to'cae phan chd iha'y, cd 07 nhan to' dffde trich iff phan tieh EFA vdi gia tri tdng phtfdng sai trich = 68,375% (> 50%) Hd sd KMO = 0,929 vdi mffc y nghia Sig = 0.000 cho tha'y phan tich nhan id la thich hdp va gia thuye't ve ma tran ttfdng quan tdng the la ma ttan dong nhat bi bac bd, tffe la eac bie'n cd tffdng quan vdi va thda man dieu kien phan tich nhan td Kd't qua phan tich nhan td' da rut trich dffde nhan Id, bao gdm (1) Cac nhan td'dtfdcrutttich bao gdm: (1) bao ve quyen ldi va danh gia cdng viec dffde rut tff cac phan cua "bao ve quyen ldi va danh gia cdng viec" (bvqlvadgcviec), (2) cdhoi Kd't qua rtft trich phIn nhan td' stf hai long dd'i vdi edng vide cua ngffdi lao ddng tai khu cdng nghiep Sud'i Dau cd mdt nhan td dffde rut vdi tdng phtfdng sai trich bang 65,739% (> 50%) He sd' KMO = 0,929 vdi mtfc y nghia Sig = 0.000 Mo hinh nghien ciiu vd cdc gid thuyet dieu clunh Ttf kd't qua phan tich EFA, md hinh nghien etfu dieu chinh ve cac ye'u to anh htfdng dd'n stf hai long cdng viec cua ngtfdi lao ddng tai cae doanh nghiep KCN Sud'i Dau nhtf sau: Cdc gid thuyet nghien ciiu mo hinh dieu chinh Bdng Kef qud phan tich nhan to kham phd cho cdc thdnh phdn lu'dng KMO and Bartletfs Test 0.929 Kaiser-Meyer-Olkln Measure of Sampling Adequacy 9039,214 Approx Chl-Square Bartlett's Test of Sphericity df 703 Sig 0,000 Factor dgiacviecl 0,904 dglacviec2 0,857 dgiacvlecO 0,832 dgiacviec4 0,719 0,344 baoveqloil 0,561 baoveqloi2 0,494 0,430 baoveqloi3 0.466 0,465 tienluongthuongO 0,380 ^ 0,323 So - Thang •' TAP CHl G O N S THKdNG Factor cohoittlen4 0,926 cohoittien2 0,852 cohoittienS 0,825 cohoittieni 0,794 cohoittien5 0.786 hungthucvO 0,896 hungthucv2 0.791 0,427 hungthucvl hungthucv6 0.663 hungtliucv5 hungthucv4 0.614 0,590 0.338 0,492 tienluongthuong5 0,919 tlenluongthuongl 0,863 tlenluongthuong2 0,798 tienluongthuongS 0,589 tlenluongthuong4 0,516 0,312 tienluongthuong7 daotaoboiduong3 0,850 daotaobolduong4 0,745 daotaoboiduong2 0,729 daotaobolduong5 0,658 pcachldaol 0.648 pcachldao2 0.622 pcachldaoS 0.562 pcachidao4 0.538 pcachldaQ3 0.421 tienluongthuongS 0,315 moitruong4 0,725 moitruDng2 moitruongS 0.379 0,343 0,351 0,675 0.662 Ngudn: Tinh todn lU dU lieu dieu (H"l): Bao vd quyen ldi va danh gia cdng vide cd tac ddng thuan chidu (+) idi stf hai long ddi vdi cdng vide eua NLD tai KCN Sud'i Dau; 112 So ' T h d n g 4/2019 (H'2): Cd hpl thang tid'n cua ngUdi lao dgng c6 taedpngthuanchieu(+) tdisff hai idng dd'i vdi cdng vide cua NLD lai KCN Sud'i Dau; QUAN TRj-QUAN LV Hinh 2: Mo hinh nghien cifu dieu chinh Bao ve quyen Id! va danh gia cong vISc (bvqlvadgcviec) Cd hOi Ihang tien (chttlen) Stf hCtng thu cong vISc (hthcviec) Tien Iffdng, tien thffSng va phijc Id! (titthuong) Chinh sach dao tao, boi dtfdng (dtbduong) Phong cac^ lanh dao (pcldao) Moi trudng lam vl$c (mtlvi|c) (H'3): Sff hffng thu cdng viec c6 tac ddng thuln - chieu (+) tdi sff hai long dd'i vdi cdng vide cua NLD tai KCN Sud'i Diu; (H'4); Chinh sach liln Iffdng, tien thffdng va phuc " ldi cd tac ddng thuan chieu (+) tdi stf hii Idng ddl vdi - edng vide eua NLD tai KCN Sud'i Diu; (H'5): Dao tao, bdi dtfdng cd tac ddng thuan ehidu (+) tdi stf hai long dd'i vdi cdng viec cua NLD tai KCN Sud'i Diu; (H'6): Phong each lanh dao ed tae ddng diuan chieu (+) tdi sff hai long dd'i vdi cdng vide cua NLD tai KCN Sud'i Dau; (H'7): Mdi trffdng lam vide cd tac ddng thuan chieu (+) ldi stf hai Idng dd'i vdi cdng viec ctfa NLD lai KCN Sud'i Dau; Kd't qua phan tich hdi qui va kiem dinh gia thuyd't Ke'l qua phan lich hdi quy eho tha'y R^ bang 0,714; hd sd' R^ didu chinh (Adjusted R Square) la 0,710 Dieu n^y ed nghia la stf hai long cua ngffdi lao dpng tai KCN Sudi D^u dffde giai thich la 71,0% ttf mdi lien he tuye'n tmh giffa eae yd'u td ttong md hmh Thdng kd F = 86,321 vdi gia tn P-value eua lieu chua^n F bang 0,000 la ra't nho, eho ndn ed the bac bd gia thuyd't HO (P, = P2 = ^3= P4 = Pg = p^ = P7 = 0), ttfc la cd tdn tai md'i lidn hd mye'n tinh gitfa ddng Itfc lam viec vdi it nha't mot cac ye'u td eua md hinh nghidn etfu Trong nhan Id'cua md hinh cd nhan to' cd y nghia thdng ke Trong do: Bao vd quyen ldi va danh gia edng vide cd tac ddng thuan chieu (+) tdi siT hai Idng dd'i vdi cdng vide cua NLD tai KCN Sud'i Dau Ke't qua phan tich hdi quy cho thay he so'hdi quy p = 0,444 vdi mtfc y nghia thd'ng ke la sig = 0,000 Nhtf vSy, ke't qua cho tha'y ye'u to'bao vd quyen ldi va danh gia cdng vide ed lie ddng thuan chieu (+) ldi stf hai long dd'i vdi cdng vide cua NLD tai KCN Sud'i Dau Cd hdi thang tid'n cua NLD cd tac dpng thuan chieu (+) tdi stf hai Idng ddi vdi cdng vide cua NLD tai KCN Sud'i Dau Ke't qua phan lich hdi quy eho tha'y he sd' hdi quy eua bie'n vdi p = -0,037 vdi mtfc y nghia thd'ng kd la sig = 0,503 Nhtf vay, ke'l qua cho tha'y yd'u id' cd hdi thang lien cua NLD cd tac ddng thuan chieu (+) tdi sff hai Idng dd'i vdi cdng vide eua ngffdi lao ddng tai KCN Sud'i Diu (Bang 3) Sff htfng thu edng vide ed tae ddng thuan chieu (+) ldi sff hai Idng dd'i vdi edng vide eua NLD tai KCN Sudi Dau Ke'l qua phan tich hdi quy eho tha'y he so hdi quy cua bie'n vdi p = 0,092 vdi mffe y nghia thd'ng ke la sig = 0,061 Nhff vay, kd't qua cho tha'y yd'u to stf htfng thu cdng viec cd tac dpng thuan chieu (+) tdi stf hai Idng dd'i vdi cong vide cua NLD tai KCN Sud'i Dau Tien Iffdng, lien thffdng cd tac ddng thuan ehidu (+) ldi stf hai long dd'i vdi cdng vide eua NLD tai KCN Sud'i D^u Ket qua phSn tieh hdi quy cho tha'y hd sd' hdi quy eua bid'n n^y vdi p = 0,446 va cd y nghia thd'ng ke cf mffc y nghia sig = 0,000 Nhff v^y, ye'u td^ lien Itfdng, tien thtfdng cd tac ddng thuan chieu (+) tdi sff hai long dd'i vdi cdng vide ctfa ngffdi lad ddng tai KCN Sud'i Diu Dao tao, bdi dffdng cd tac dOng thuan chidu (+) tdi stf hai Idng dd'i vdi cdng vide eua NLD tai KCN Sud'i Dau Kd't qua phan lich hdi qiiy cho tha'y he so' hdi quy eua bid'n vdi p = 0,011 va cd y ngMa So 7-Thang 4/2019 113 TAP CHi CONG THir(fN8 Bang Ke't qua phan tich mo hinh hoi qui Ten bien Klhilu H^ so lioi qui chiia chuan troa H$ so hoi qui Thong ctiuan hoa kSt Beta Giatr] Sig -0.045 0,964 Tolerance VIF 0,408 2.448 0,503 0,379 2,640 0,061 0.502 1,993 8,104 0,000 0.396 2,526 0.011 0,221 0,826 0,469 2,133 0,061 0.055 0,922 0,358 0,332 3.008 0,046 -0,083 -1,999 0,047 0,683 1,464 B Std Enor (Constant) •0,001 0.033 bvqlvadgcviec 0,444 0.054 0.444 8,245 0,000 Cd hpi thang tien Chttlen -0,037 0,055 -0,037 -0,670 Su hOng thu cong viec Hthcviec 0,092 0,049 0.092 1,885 "nen luong, tien thucing Titthuong 0.446 0,066 0.443 Dao tao, boi dudng Dtbduong 0.011 0,060 Phong each lanh dao Pcldao 0,056 Mtlviec -0,090 He so xac dmh Bao ve quyen 101 va danh gia cong viec Moi trudng lam viec R2 dieu chinh Thong ke F Thong ke DW Ttiong ke da c$ng tuyen Adjusted R Square 0.710 F(Sig.) 86.321 (0.000) Durbin-Watson 1.702 Nguon: Tinh todn til sd lieu dieu tra thd'ng ke d mtfc y nghia sig = 0,826 Nhff vay, ke't qua cho tha'y yd'u td dao tao, bdi dffdng cd tae ddng thuan chieu (+) tdi sff hai long dd'i vdi cdng viec cua NLD tai KCN Sudi Dau Phong each lanh dao ed tae ddng thuan chieu (+) tdi sff hai long dd'i vdi cdng vide eua ngffdi lao ddng lai KCN Sud'i Dau Kd't qua phan tich hdi quy cho tha'y he so'hdi quy p = 0,056 vdi mffe y nghia thd'ng ke la sig = 0,358 Nhff vay, ke't qua eho tha'y ye'u to' phong each lanh dao cd tae dgng thuan chieu (+) tdi stf hai long dd'i vdi cdng vide ciia NLD tai KCN Sudi Dau iVldi ttffdng lam vide cd tac dgng thuan chieu (+) tdi stf hai long dd'i vdi cdng viec cua NLD tai KCN Sud'i Dau Kd't qua phan lieh hdi quy eho tha'y he so' hdi quy P = -0,090 vdi mtfc y nghia thd'ng kd la sig = 0,047 Nhtf vay, ke't qua cho tha'y ye'u to' mdi trffdng lam viee ed tae ddng thuan chieu (+) 114 So 7-Thang 4/2019 tdi sff hai long dd'i vdi edng vide cua NLD lai KCN Sud'i Dau Kd't qua nghidn etfu cung ed nhffng khia eanh tffdng ddng vdi eac nghidn cffu ttffde day, nhii nghien effu cua: Tran Kim Dung (2005), Chau Van Toan (2009) hay Nguydn Khac Hoan (2009), Nguydn Cao Anh (2011), Huynh Ngpc Dung va Lffu Trffdng Van (2015), Le NguyIn Doan Khdi va Nguydn Thi Ngpc Phffdng (2013), Kd't luan va khuyd'n nghi Ttf kd't qua nghien cffu cho tha'y ye'u to cua md hinh hdi qui, cd ye'u td deu anh hffdng ed y nghia thd'ng ke tdi sff hai Idng ddi vdi cong viec cua NLD lai cac doanh nghidp thudc KCN Sud'i Dau Trong do, tien Iffdng, lien thffdng va ye'u Id'bao ve quyen ldi va danh gia cdng vide la nhffng yd'u idcd tae dpng ldn nha't Mdi trffdng lam viec cd tac ddng nhd nha't va tac ddng am dd'n stf hai QUANTRj-QUANLY long cua NLD Nhin chung mdi tttfdng lam vide tai KCN Sud'i Dau chffa thtfc sff td't de NLD cam tha'y hai Idng Vi vay, de nang cao sff hai Idng ddi vdi cac doanh nghiep lai KCN nay, Ban quan ly KCN, td chffc lien doan lao ddng tinh cung phd'i hdp vdi lanh dao cac doanh nghidp tai KCN quan tam giai quyd't nhffng va^n de sau day: Thd nhdt, can dam bao mtfc tidn Iffdng, lien thffdng phu hdp vdi edng stfc ddng eua NLD mdi doanh nghidp Day la yd'u td' anh hffdng quan irgng nha't de'n NLD: Tidn Iffdng cua ngtfdi lad ddng doanh nghiep ndi hp lam vide ehi tra, dd lien Iffdng ira cho NLD phai itfdng xtfng vdi sff ddng gdp ciia lao ddng (hay tra dung gia tri stfc lao ddng) theo nang sua't lao ddng cua ttfng ca nhan Day la va'n de cd tinh cha't nguydn tae, la chuan mtfc cao nha't eua ehinh saeh tidn Iffdng eua doanh nghidp TItii hai, eham lo bao vd quyen ldi cho ngffdi lao ddng, dae biet la ttong danh gia cdng vide Quyen ldi ciia NLD dffde bao vd la mot nhtfng ye'u td'quan trpng giuphp hai long dd'i vdi edng viec dam nhidm Vi vay, thdi gian tdi cac doanh nghidp KCN cang ed hidu qua hdn vide bao ve NLD Hoat dgng cua lo chffe edng doan cang the hien manh me vai trd cua minh cung nhff chffe nang phan bidn xa hpi Bdn canh dd, edng lac danh gia edng vide can edng lam, khaeh quan NLD dffde hffdng qua theo nang Iffc va kd't qua cdng vide, nhff dffde lang Iffdng va phu ca'p hay dffde khen thtfdng xffng dang Ben canh do, chu eae doanh nghidp can ludn ung hg, tao dieu kidn eho NLD lam td't cdng vide cua minh Thd ba, cac doanh nghidp can doi mdi phong each lam viec dd' tao sff hffng thii ttong edng vide eho NLD Sff htfng thu bieu hien d stf ehu y tap trung cao, stf say me eua chu the hoat ddng Do vSy, day manh cdng tae thong tin, tuyen truyen Iphd bid'n phap lulit, phat huy vai trd ciia cd quan ttf van phap luat nham nang cao nhan thffc va y thtfc cha'p hanh phap luat ciia ca NSDLD va NLD, chuyen hp ttf trang thai bi ddng sang chu dpng va tich cffc thffe hidn cac quy dinh cua phap luat Va'n de ndn dffde thtfc hien thtfdng xuydn va phd'i hdp giffa Sd Lao ddng - Thtfdng binh va Xa hdi linh Khanh Hda, Ban quan ly Khu Cdng nghiep Sudi Dau linh Khanh Hda, Cdng doan KCN Thii tu, lao mdi ttffdng lam viec lot de NLD ydn tam cdng tae Theo ke't qua phan tieh, day la yd'u Id' anh htfdng tidu cffc dd'n sff hai long eua NLD tai eac doanh nghidp KCN Sud'i Dau, vi vay cac doanh nghiep can phai cd giai phap de eai thidn hdn ntfa nhtfng ye'u id' ve mdi trtfdng, didu kidn lam viec cho NLD NLD lam vide KCN cd net dae thu ndng, khae vdi lam vide tai doanh nghidp kliac Mdi trffdng lam viec cua NLD ed nhieu ap Itfc, nha't la doanh nghidp cd vd'n dau ttf ntfdc ngoai Vi vay, can dau ttf cho cdng tae tuydn truyen, van ddng, dd'i thoai de lang nghe va tha'u hieu tam iff, y kie'n cua phan anh eua NLD doanh nghiep cua minh va thffc hien td't hdn dl cSi thien dieu kidn va mdi trffdng lam vide Cai thien mdi trffdng lam vide eae doanh nghiep la yd'u to' de tang nang sua't lao ddng, tang kha nang lao dgng va bao dam sffc khde, an loan eho NLD NSDLD phai tim nhieu bien phap dd ban chd' anh hffdng lieu cffc cua dieu kidn lam vide, nham dat dffde mue tieu ma doanh nghidp dd Thii ndm, mac dil cd hdi thang tid'n khdng tac ddng cd y nghia thd'ng kd, nhffng rd rang NLD tai KCN Sud'i Dau ddu danh gia tieu cffc ve kha nang va cd hpi thang tid'n nghe nghidp cua minh Dodo, lanh dao eae doanh nghidp can quan lam, tao dieu kien binh dang de mdi NLD deu cam tha'y hg ed ed hdi thang tie'n Vide danh gia va bd nhidm cae chffe vu lanh dad quan ly doanh nghidp, quan ly phan xffdng e^n dffde thtfc hien cdng khai va mmh bach Cd nhff vay, NLD mdi cam tha'y hai long va ddng gdp nhieu hdn cho doanh nghidp • TAI LIEU THAM K H A O : Tieng Viet NguySn Cao Anh (2011), Ddnh gid suhdi long cua ngUdi lao dgng ddi vdi doanh nghiep tren dia bdn tinh Ben Tre, Ludn vdn Thac si kinh ti' TrUdng Dai hoc Kinh ti'TP.HCM, TP.HCM So 7-Thang 4/2019 115 U P Cni CONG THIfdNG Trdn Kim Dung (2005), Cdc ye'u tddnh liudng di'n long trung thdnh vd ket qud lam viec ciia nhdn viin cdc doanh nghiep nho vdvita, hgi thao quoc live doanh nghiep nhd vd vUad Viet Nam, TP HCM 11/2005 Huynh Nggc Dung vd Luu TrUdng Vdn (2015), Nhan dang cdc nhdn tddnh hudng den sU lidi long cdng viic ciia nit cdng nh&n ngdnh Xdy dUng Viit Nam, TrUdng Dai hoc Bdch Khoa Hd Noi Nguyen Khac Hodn (2010), Cdc yeu tddnh hudng di'n dgng lite lam viec cua nhdn vien - Nghien ciiu trudng hop toi Ngdn hang Thuang mgi cSphdn A Chdu, Chi nhdnh Hui', Tap chi Khoa hoc Dai hoc Hue so 60, 2010 J Le Nguyin Doan Khdi vd Nguyin Thi Ngoc Phuong (2013), "Cdc nhdn to'tdc ddng de'n sU hdi long cong viec cua nhdn vien tai TrUdng Dai hgc Tien Giang", Tgp chi Khoa hgc, TrUdng Dai hoc Cdn Tho, Sd 28, tr 102-109 Chau Vdn Todn (2009) Cdc nhdn tddnh hudng de'n su thda mdn cong viic cua nhdn vien khdi vdn phong d TP.HCM, Ludn vdn Thac sTkinh te, Trudng Dai hgc Kinh te TP.HCM Nguyen Dmh Tho & Nguyin Thi Mai Trang (2007), Nghiin cUu khoa hoc Marketing Ung dung md hinh cdu true tuyen tinh SEM, Nhd xudt bdn Dgi hoc Qudc gia TP Ho Chi Minh Hoang Trgng, Chu Nguyin Mdng Nggc (2005), Phdn tich dS lieu vdi SPSS, Nhd xud't bdn Thdng ke Nguyen Tien ThUc (2018), "Cdc nhdn td'anh hudng den sU hdi long cong viic cua nhdn viin quan ly cdp trung tgi cdc khu cdng nghiep Ddng Nam Bg" Tgp chi Khoa hgc Trudng Dai hoc Cdn Tho Tap 54, So 6C (2018), tr 168-179 Tidng Anh 10 Adams J S., (1963) "Toward an understanding of inequity" Journal of Abnormal Psychology 67, p 422-436 11 Adomatiene & Slatkevieienif (2008), Employee satisfaction and service quaUty in contact centres Economics & Management, p 770-775 12 Afzal, M., Farooq, M S., Ahmad H K Begum, I & Quddus, M A (2010), "Relationship between school education and economic growth in Pakistan: AUDL hounds testing approach to cointegration Pakistan Economic and Social Review I(4S),p.39-60 13 Clack A L & V/atson, D (1995), "Contrucling Validity Basic Issues in Objective Scale Development" PsycliologicalAssessment, Vol.7, No.3,p.309-3I9 14 Hair J., Anderson, R., Talham, R and Black, W., (1998), Multivariate data analysis, 5th Edition, Prentice Hall, New Jersey 15 Hackman J R, and Oldham G R, (1974), The Job Diagnosis Survey An Instrument for the Diagnosis of Jobs and the Evaluation of Job Redesign Project Technical Repoit No Department of Administrative Sciences, Yale University, USA 16 Herzberg, F., Mait.sner, B Snyderman B.B (1959), The Motivation to Work (2nded.) New York: John Wiley 17 Holmes-Smith, P., (2001) Introduction to Structural Equation Modelling using LISREL Perth, ACSPRl-Winter training program 18 Karatepe, M.O and Kilic, K (2007) "Relationships of supervisor support and conflicts in the work-family Interface with the selected job outcomes of frontline employees" Tourism Management 28(1) p 238-252 19 Maslow A.H (1943), "A theory of human motivation", Psychological Review, 50(4), p 370-396 20 McClelland, D., (1988), Human Motivation, Cambridge University Press 21 Siegal & Lance (1987) Personnel and Organizational Psychology, Homewood, IL-Rwhard D Ii-win, Inc 22 Smith, P.C Smith, O.W andRollo,J, (1975) Factor Structure for Blacks and Whites of the Job Descriptive Index and Its Discrimination of Job Satisfaction Journal of Applied Psychology 74 116 So 7-Thang 4/2019 QUANTRj-QUANLY 23 Russell, S S., Spitzmuller, C, Lin, L F., Stanton, J M., Smith, P C, & Ironson, G H (2004), Shorter can also be better: The abridged job in general scale Educational and Psychological Measurement, 64(5) p 878 24 Schultz D P (1982) Psychology and industry today New York: Macmillan 25 Vroom, V.H (1964), Work and motivation, Oxford England: Wiley Ngay nh$n bai: 19/3/2019 Ngay phan bidn danh gia va sufa chu'a: 29/3/2019 Ngay cha'p nh^n dang bai: 7/4/2019 Thong tin tdc gid: TS PHAM HONG MANH Trffotng Dai hpc Nha Trang TRAN THU HUONG Lidn doan Lao ddng tinh Khanh Hoa FACTORS INFLUENCING THE JOB SATISFACTION LEVEL OF EMPLOYEES WORKING IN THE SUOI DAU INDUSTRIAL PARK, KHANH HOA PROVINCE • Ph.D PHAM HONG MANH Nha Trang University • TRAN THU HUONG Confederation of Labour - Khanh Hoo Province ABSTRACT: This study aims to find out factors influencing the job satisfaction level of employees working in the Suoi Dau Industrial Park, Khanh Hoa province By using the theory of work and job satisfaction, and conducting field surveys to develop and test the research model, the results show that there are four factors that are statistically significant to the satisfaction of employees' work in enterprises of the Suoi Dau Industrial Park In particular, salaries, bonuses, rights protection and job evaluation are the most influential factors The working environment is the least influential factor and has a negative impact on the job satisfaction of employees in tlie Suoi Dau Industrial Park The interpretation level of the research model is 71.0% Keywords: Satisfaction, work, workers, industrial park, Suoi Dau, Khanh Hoa province So 7-Thdng 4/2019 117 ... lao d^ng Cd hQi thang tieh Phong cadi lanh dao H3: Sff hffng thu edng vide ed lac ddng dffdng (+) de'n sff hai long clla lao ddng tai cac doanh nghidp thudc KCN Sud'i Dan H4: Chinh sach dao lao. .. vdi edng vide cua lao dgng lai cac doanh nghiep thudc KCN Sud'i Dau H5: Cd hdi thang tie'n ed tae ddng dtfdng (+) dd'n sff hai long dd'i vdi cdng viec cua lao ddng tai eae doanh nghiep thugc... vdi edng vide cua lao ddng tai eac doanh nghiep thudc KCN Sud'i Dau H7: Danh gia cdng viec cd tac ddng dtfdng (+) dd'n stf hai long dd'i vdi cdng vide cua lao ddng tai cac doanh nghidp thugc