Cac yeu to anh hu'dng den dong lu'c lam viec cua ngu'cfi lao dong tai Cong ty Co phan Viet Nam Ky Nghe Sue San I ^ * PHAN QUAM VlfeT' NGUYEN ivl^MH KHCfdNG" Tom tat Nghiin cffu nhdm xdc dinh vd ddnh gid cdc nhdn td dnh hudng di'n dong luc ldm viic cda ngudi lao dgng tgi Cong ty Co phdn Viet Nam Ky Nghi Sue Sdn (VISS/iN) Ket qud khdo sdt 240 ngUdi lao dgng dang ldm viec tai VISSAN cho thdy, co bii'n tde dgng de'n ddng life ldm viec cia ngUdi lao ddng theo mffc tde ddng gidm ddn, nhu sau: Thu nhgp vd phuc loi, Dieu kien ldm viic, Bdn chdt cdng viec, Khen thudng, Ddng nghiip, Ddo tgo vd thdng tii'n Tuf khoa: nhdn td, dgng life, ngifdi lao dgng, VlSS/iN Summary This study aims lo identify and evaluate factors that affect the working motivation of employees in VISSAN Joint Stock Company Result from a survey of 240 employees at VISSAN clarifies determinants, in descending order of impact, which are Income and welfare Working conditions Nature of work, Rewards, Training and promotion Keyv/ords: factors, motivation, workers, VISSAN Ciai THIEU Ltfdng, thtfdng va phuc Idi la nhffng ye'u td rat quan de dam bao cupc sd'ng cho ngifdi lao ddng Khi he thd'ng Itfdng, thifcfng va phiic Ipi dffdc cai thidn, thi ddi sdng cua ngtfdi lao ddng cang dtfdc dam bao va do hp se ydn tam dd lao ddng va cdng hien het minh cho cdng viec Chinh vi vSy, vide nghidn cffu eac nhan td anh hu'cing den dgng life lam viec cua ngtfdi lao dSng tai VISSAN la can thiet, Tff dd, de xuat cac dinh htfdng de nang cao ddng Itfc lam viec cua ngtfdi lao dgng tai VISSAN CO SC( LY THUYET VA PHU'CNG PHAP NGHIEN CLfu Co sdly thuye't Hi$n eg rat nhieu dinh nghTa khac ve dpng Itfc lam vide Vroom (1964) cho rang, dpng Itfe lam viec la tf^ng thai hinh ngtfdi lao ddng ^ vpng rang ho se nhan dtfde ket qua, phan thffdng nhtf mong mudn ne'u hp nd Itfc thtfe hien cdng viec Nghien cffu ciia Mitchell (1982) cho rang, ddng lffc lam vide la mffc m i mdt ea nhan mud'n dat tdi va Iffa chgn de gan kd't cac hanh vi cua minh Dpng Itfc iam viee la sff sfn sang dd ph^t huy nd lffc dat muc tieu cao nha't ciia td chffc, vdi dieu kien la td chtfc phai cd kha nang dap tfng mot so'nhu cau ea nhfin (Robbins,1993)^ Cdn theo Mullins (2007), dpng Itfc lam viec cd thd dtfpc dinh nghia nhtf la mdt dgng Itfe ben cd the kich thich ea nhan nham dat muc tieu de thtfc hien mpt s6' nhu cau hgae mong ddi Qua Itfdc khao cac nghien ctfu lien quan ddn de iai va tim hidu cac nhdm nhan td chinh yd'u anh htfdng va tac dpng de'n ddng life lam viec cua nhan vien doanh nghiep san xuat, kinh doanh cua eac de tai nghien effu trtfde, eiing vdt 10 nhSn td md hinh Kovaeh se la cd sd hinh md hinh nghien cffu ve ddng Iffc lam vide cua nhan vien tai VISSAN Ti^dd, nhdm tac gia dffa md hinh nghien ctfu eac yd'u tdanh htfdng den Ddng lu'c lam viee (DL) eua ngtfdi lao dpng tai VISSAN bao gdm ye'u td'- (1) Dong nghiep - DN, (2) Thu nhap va phuc iPi - TN, (3) Dieu kien lam vide - DK, (4) khen thffdng - KT, (5) Ban cha't cong viec - 'TS., Trtrcing Dai hgc Cong nghe TP Ho Chi Minh 'Tru'dng Dai hpc Van Lang ^Say nhdn bdi: 19/03/2020; Ngdy phdn bien: 15/04/2020; Ngdy duyet ddng: 16/04/2020 143 HiNH: MO HINH NGHIEN CtfU DE XGAT BANG 1: KET QGA PHAt^ TICH DQ TIN CAY CtlA THANG DO D N G NGHIEP Ma hoa Hf s6' Hf sd Trung binh Phtfdng thang sai tbang liitSng Cronbach's n^'u loai n€'u quan Alpha neu loai bien bifn tdng 1091 bien big'n Bif'n quan sat Aiih/Chi dg clang DNl giao tiep, trao doi vdi cap tren cua minh 14,067 8,012 ,751 ,672 Anh/Chi nhan difOc sir doi xi( cong bang lis lanh dao, ho luon DN2 ghi nhan nh&ng y Iden dong gop cua nhiin vi6n 14,138 8,644 ,656 ,708 Anh/Chi nhan difdc Slf ho trd va phdi hdp DN3 tot tlf dong nghiep cong viec 14,038 8.915 ,631 ,718 Lanh dao 1.6 qujet dinh sing suot \di cac chmh sach tao DN4 dong luc giup tang njng suat lam vice cho naUdi lao dong 14,200 8,110 ,652 ,707 Dong nghigp thu'cfng san long giup d8 DN5 lan va khuyen khich ban lam viec toi hdn 14,254 11,504 ,152 ,857 Cronbkich's Alpha = 0,782 Mguon Kel qua phan ti BC, (6) Dao tao va thang tien - DT Mo hinh nghien cffu nhff Hinh Cac gia thuye't nghien cffu nhff sau: HI: Dong nghiep ed tac dong eimg chieu vdi ctdng Iffe lam viec ciia nhan vien 144 H2: Thu nhap va phiic ldi co tac dong cung chilu vdi ddng lffc lam viec cua nhan vien H3: Dieu kidn lam vide co tac ddng eiing chieu vdi ddng lffc lam vide cua nhan vien H4: Khen tbffclng co tae dpng cung chilu vdi dong lffc Iam vide cua nhan vien H5: Ban ehat cdng viec cua nhan vien cd tac ddng cung chilu vdi dgng Iffe lam viee cua nhan vien H6: Dao tao va thang tie'n co tac ddng cung chieu vdi dong life lam viee cua nhSn vien PhUdng phdp nghiin cffu De thifc hien nghien effu nhom tac gia da tie^n hanh khao sat 270 ngffdi lao ddng dang lam viec tai VISSAN va thu ve la 240 bang khao sat hdp quy Mau dffdc Iffa chon theo phffdng phap chpn mau phi xac sua't vdi hinh thffc chpn mau thuan tien, Nghien cffu dffdc thffc hien thdi gian tff thang I -3/2020 KET QUA NGHIEN CDu Phdn tich dg tin cqy cua cdc thang Cronbach's Alpha Sau tie'n hanh kiem tra Cronbach's Alpha cho bien ddc lap, tac gia tie'n hanh phan tieh nhan td'kham pha (EFA) vdi dieu kien loai cae bid'n khdng dam bao he so' tin cay gom DNS, TN5, DK5 va KT5 Ke't qua phan tich dp tin eSy eua cac bie'n ddc lap, nhff sau: Thang Ddng nghiep Ke't qua d Bdng eho tha'y, bie'n DNS cd he so* tffdng quan bid'n tdng la 0,152 < 0,3, vi vay xem xet loai bie'n DN5 khoi thang Dong nghiep Thang Thu nhdp vd phuc lgi Ke't qua phan tich dd tin eSy cua thang Thu nhap va phuc ldi cho thay, bien TN5 cd he sd'tifdng quan bie'n tdng lii 0,182 < 0,3, VI vay xem xet Ioai bie'n TN5 khoi thang Thu nhap va phiic ldi (Bang 2) Thang Diiu kien lain viec Bang cho thay, neu Ioai bid'n DK5 thi thang eo he sd' Cronbach's Alpha la p,831 > 0,796, vi vay xem xet loai bien DK5 khdi thang Dieu kidn lam viec Thang Khen thudng Ke't qua phan tieh tin cay cua thang Khen thffdng (Bang 4) eho tha'y neu loai bid'n KT5 thi thang eo he sd' Cronbach's Alpha la 0,76V> > 0,744 vi vay xem xet loai bie'n KT5 khoi thang Khen thffdng Thang Bdn chdt cong viec Ke't qua kiem tta hd so' tin eay cua thang Ban chat cdng viec (Bang 5) cho tha'y, he sd'tffdng quan bie'n tdng deu Icin hdn 0,3 va khdng ed bid'n nao co he so tin cay ldn hdn he so' tin cay tdng Vi vay, thang Ban eh^'t cdng vide dat dp tin cay va dffde dffa vao phan tich EFA chinh thii'c Thang Ddo tgo vd thdng tie'n Ke't qua kiem tra hd sd' tin c§y eua thang Dao tao va thang tie'n (Bang 6) cho thay, he sd'tffdng quan bie'n tdng deu \&n hcfn 0,3 va khdng co bid'n nao cd he so tin cay Idn hdn he so tin cay tdng Phdntichnhan tdkhdm phd EFA Phdn tich EFA ddi vdi cdc bie'n dgc lap Ke't qud Bang eho thay, he sd' KMO dat 0,842 Idn hdn 0,5 va gia tti Sig d kiim dinh bartlett dat 0,000 < 0,05 dat yeu cau de tid'n hanh phan tich EFA Co nhan to du'dc rut ttich (eo gia tri Total hay Eigenvalues Idn hdn 1) vdi tong phffdng sai la 69,295% > 50% Ket qua phan tieh EFA eho thay, phtfdng sai ttich == 69,295% chffng to nhan td'giai thieh dffdc 69,295% sff bie'n thidn cua dff hdu khao sat ban d^u, mffe y nghia la phQ hdp (Bang 8) Phdn tich tuang quan Sau tie'n hanh phan tich EFA cho cac bien md hinh nghien cffu, nhom tac gia tie'n hanh phan tich tffdng quan giffa cac bie'n ke't qua nhff Bang Tff ke't qua phSn tieh d Bang 9, nhdm tac gia nhan thay cd bien ed sff tffdng quan vdi bie'n phu thudc DL la: TN, DK, KT, BC^DT va DN Nhdm tac gia tid'n hanh kiem dinh md hinh hoi quy bang phan tich h6i quy da bie'n cac bie'n ed sff tifdng quan vdi bie'n phu thudc "Dong lffc lam viec" Phdntickhoi quy tuyen tinh Md hinh ly thuye't cud'i eiang eo (:hai niem nghien cffu, bie'n E>6ng Iffc lam viec la bie'n phu thupc c6n bid'n cdn lai la bie'n doe lap cd quan he ddng bie'n vdi bid'n Ddng life ISm vigc Nhom tac gia sff dung phffdng phap kiem dinh ham hdi quy tuye'n tinh bang phffdng phap dffa vao mdt lffdt (phffdng phap Enter) ^_Phifdng ttinh hoi quy tuye'n tinh da bien CO dang, nhff sau: DL = fi *DN + fi*TN + fi.WK-\-fi BAN 2: KET QUA PHAN TICH DO TIN CAY THANG DO THG NHAP VA PHt'ir (ll Trung binh Phtfcfng Hes6' H^s8' Ma thang sai thang ttftfng Cronbach's Bien quan sdt hoa n€'u lofii don^^u quan Alpha n^u big'n loai big'n big'n tons Anh/Chi nhan dUdc mu'c liTUng TNI tu-cJng xiJug vdl ket qua lam viec i4,450 6,341 ,734 ,652 cua m'lnh TN2 Anh/Chi biet cac chinh sach liTcfng, 14,467 6,777 ,668 ,680 thuSng va IrO cap cua eSna tv TN3 Tien lu'dng ciJa Anh/Chi du trang trai cho cuoc so'ng TN4 Tien lu'dng cua Anh/Chi dmc tra duns han Anh/Chi CO thich thu v6i chinh sach TN5 lUdng, thUcing, phu ca'p trd cap, che bao hiem, lioat d§ng the thao, tham quan, du lich ciia c6na Iv Cronbach's Alpha = 0,767 14,496 6,720 ,641 ,687 14,404 7.187 ,559 ,717 14,500 8,393 ,182 ,851 BANG 3: K E T Q O A P H A N TJCH DO TIN CAY THANG DO DIEO KIEN LAM VIEC Ma hoa Trung binh thang ng'u losii bien Big'n quan sat Anh/Chi du'dc cung cap day du DKI dung cu, thiet bi bao ho lao dong d ndi 1km viSc Ndi lam viec cua Anh/Chi sach DK2 se, cd sd vat ch^t du'dc trang bi hien dai va tign nghi Dieu kien lam viec thoai mai (Ca lam viec du'dc phan chia to DK3 rang va hdp IJ, moi tru'dng lam vi6c chuyen nghiep ) DK4 Anh/Chi khSng phSi thay doi vi tri cong vi6c thu'cfng xuv^n Anh/Chi thich thd vdi vi tri dia \f DK5 ciia cong ty Cronbach's Alpha = 0,796 Fhtfcing ngss* H§s6' sai thang ttfiAig Cronbach's Alpha n€'u neu quan loai big'n bi^ntone loai bi^^n 14,050 7,688 ,771 ,693 14,200 7,567 ,703 ,713 14,129 8,590 ,564 ,761 14.108 8,281 ,562 ,762 13,929 10,225 ,302 ,831 B A N G 4: K E T Q U A PHAN TfCH DO TIN C ^ Y THANG DO KHEN THtTdNG Ma hda Trung binh thang ng'u lo^i big'n Big'n quan sat Viec danh gia cong viec cua Anh/ KTI Chl du'dc thuc hien dinh k^' m6t each cong bang va khoa hoc Anh/Chi nh|n diTdc khich le KT2 hoan to't c6ng viec Hinh thu'c khen thu'dng phu hdp vdi mu'c dO hoiin cong viec KT3 cung nhtf miJc khen thu'dng thoa man nhu cau ngirdi lao dong Tiiy theo mu'c dp ma co mii'c thu'dng, phat theo qui dinh cua cong ty K§'t quS danh gid khen thu'dng phan anh day du, chinh xac giiip KT5 cong ty cai thien va nang cao nang su^t lao dong KT4 Phtfttag Hgs6' Hg so sai tbang ttfcfng Cronbach's Alpha ng'u ng'u quan lo!ii big'n big'n td'ng loai big'n 14,204 7,151 ,566 ,677 14,221 7,436 ,470 ,713 14,150 6,890 ,627 ,653 14,092 7,238 ,579 ,574 14,117 7,911 ,326 769 Cronbach's Alpha = 744 Mguon Ket qua phan tich SPSS cua n h o m tac gm 145 BANG 5: KET QUA PHAN TJCH DO TIN CAY CGA THANG DO BAN CHAT CONG VIEC Ma hoa Big^n quan sat Hgs6' Trung binh Phtftfng sai Hgs6' ttftfng Cronbach's tbang tbang ng'u lo^i quan big'n Alpha ng'u ng'u lo^i logi hig'u big'n t^ng big'n Anh/Chi dudc chi dan can ke BCl ve cong viec de cd the hieu ro viec m5nh dang lam Anh/Chi cam tha'y thich thu, hi'fng khdi lam viec 14,462 9.053 ,560 ,802 14,446 8.231 ,731 ,751 Anh/Chi du'dc siJ dung nhieu ky nang khac lam BC3 viec va du'dc kich thich sang tao thtfc hien cdng viec 14,325 8,681 ,600 790 Cong viec Anh/Chi dang lam BC4 phu hdp vdi nang life va sd tru'Sng ciia minh 14,383 9,292 ,584 795 Cap tr6n phan cong cong viec mSt each khoa hoc, khSng c6 tru'dng hdp ngtfcfi Iam viec BC5 khdng het, ngtfdi khdng cd viec de lam, ttfc la khd'i lu'dng cong viec hdp ly 14,433 8.565 603 ,790 BC2 Cronbach's Alpha = 0,821 BANG 6: KET QUA PHAN TICH DO TIN CAY TH/VNG DO DAO TAO VA THANG TIEN Trung binh thang ng^u loai big'n Phtfcfng Hgsd' Hesd' sai thang ttftfng Cronbach's ng'u quan Alpha ng^u logi big'n big'n tdng logi big'n Ma boa Big'n quan sat DTI Anh/Chi dtfdc cdng ty dao tao day dn cac ky nang nghiep vu 13,704 7,816 ,506 ,739 Cap tren cd cdng bang cac DT2 quyet dinh thang chtfc 13,700 7,366 602 ,707 Cong ty cd chu cdng tac DT3 dao tao, cap nhat cac kie'n thtfc lien quan den cdng viec 13.692 7.938 452 756 Cong ty cd nhieu cd hdi thang DT4 tie'n ttfdng xtfng vdi nang Itfc cua Anh/Chi 13,413 6,913 574 715 Cdng ty thtfdng xuyen to chtfc DT5 dao tao nang cao trinh dd cho Anh/Chi 13,408 6,971 573 715 Cronbach's Alpha = 0.769 BANG 7: KMO VA KIEM DINH BARTLETT - LAN Kaiscr-Meyer-Olkin Measure of Samplmg Adequacy Approx Chi-Square Barilett's Test of Sphericity 842 4952,692 Df 325 Sig .000 Bang 10 cho tha'y ke't qua phan tich cf mo hinh co R-hieu chmh la 0,778 nghia la 77,8% stf bien thien cua Dong life lam viec ciia nhan vien tai VISSAN dffdc giai thich bdi sif bie'n thien cua cac phan, gom: Dona nghiep, Thu nhap Dieu kien lam viecrKhen thffdng Ban chat cong viec, Dao tao va thang tien KET LUAN VA M O T S6 DE XUAT Ki't ludn ^ Ke't qua nghien cffu cho thay, bie'n da de xuat m6 hinh nghign cffu, thi ca bie'n deu co tac dong den dong iffc Iam viec cua ngffdi lao dong tai VISSAN theo mffc tac dong dffdc sap xe'p theo thff tu' giam dan, nhff sau: Thu nhap va phffc ldi, Dieu kiSn lam viec, Ban chat cong viec, Khen thffdng, Dong nghiep, Dao tao va thang ti6'n Mot sddi xudt Tff ket qua nghien cffu va lien he vdi thtfc tiln, de nang cao hdn nffa dpng lffc lam viec cua ngffdi lao dong tai VISSAN, chung toi de xuat mot so' giai phap, nhff sau: Thff nhd't, viye'u tdthu nhgp vaphuc lgi Thu nhap co tac dgng manh nhS't den dong lffc lam viec cua ngddi lad dpng tai VISSAN, Vi the, de khich le tinh than lam viec cung nhff tang dpng lffc lam vi6c vdi Cdng ty, thi tien Iffdng xffng dang va cong viec tffdng ffng vdi nhffng ddng gop cua nhSn vien dd'i vdi Cdng ty la het sffc can thie't Cong ty can co chinh sach tien lifdng phu hdp va dam bad cude sd'ng vat chat cho nh^n vien va cung thong qua viec tra Iffdng de kiem tra, theo ddi, giam sat thffc hidn cua nhSn vidn Thff hai, vi yeu td dieu kiin ldm viic Cong ty can phai tao moi trffdng lam viec td't de giup ngffdi lad ddng phat huy he't kha nang cua mmh ciing nhff giup dd nhan vien phat trien kha nang tff cao cdng vide Ludn chff bao ve sffc khde cho nhan vien bang viec to chffc kham sffc khoe dmh ky cho nhSn vien Cdng ty Thff ba, yi ye'u td'bdn chdt cdng viec Ban chat cdng vide cung IS ye'u td'anh hu'dng de'n ddng ldc lam viec cua nhan vien tai VISSAN, vi the' Cong ty can co' gang tim hieu va tie'p thu de dap ffng nhu cau cho nhan vien, nhu": thdi gian lam viec hdp ly, phan bd cong vide phu hdp cho hjfng nhan vien, Ben canh do, tao mpi dieu kien cho nhan vidn phat huy nang life va sd tru'dng cua minh cdng viec Thfftu, viye'u tdkhen thudng Cdng ty cgn xay diJng [lums danh gia cong viec va khen thu'dng tiJdng xffng § ' Tola! 8,436 3,382 1,813 1,688 1,547 1,151 ,909 26 ,005 BANO 8: TOWG PHtfgNO SM TRJCH, PHAN TiCH EFA CHlNH THflC Initial Eigen values Extraction Sums of Squared Loadings Rotation Sums of Souared Loadinss % of Variance Cumulative % Total % of Variance Cumulative % Total % of Variance Cumulative % 32,447 8,436 32.447 32,447 32,447 4,424 17,015 17,015 13.008 45,454 3.382 13,008 45,454 3,021 11,618 ^8,633 6,973 52,427 1,813 6,973 52,427 2,909 11,189 39,822 6.491 58,918 1,688 6,491 58,918 2,761 10,617 50.440 5,949 64,867 1,547 5,949 64,867 2,624 10,091 60.531 4,428 69,295 1,151 4,428 69,295 2,279 8,764 69,295 3,494 72,789 ,020 100.000 cong bang va khoa hpc Hoan thien he tho'ng tieu chl danh gia cdng viec (KPI) de viec danh gia cdng viec du'dc khach quan hdn ciing nhtf danh gia dung kha nang, dting nang Iffc cua tffng nhan vien Viec x3y dffng he thd'ng tieu chi danh gia cong bang can phai difa tren bang md ta cong viec, tinh chat cdng viec de cd nhffng chinh sach khen thffdng phu hdp Khen thrfdng kip thdi va xffng dang cho nhan vien kht hp dat tich td't c6ng viec Thff nam, viye'u td dong nghiip Dong nghiep co tac dpng de'n dong lilc lam viec cua ngffdi lao dpng tai VISSAN, Cdng ty c^n tao mdi trffdng Iam viec giao lie'p giffa cac dong nghiep gan bd, dian thien, doan ke't vdi dtfa trgn cac quy tSc ffng xff cua Cdng ty qua tao cho dong nghiep Cdng ty dong Irfc lam viec mang lai hieu qua r^t t6't Thff sdu, yi'u td ddo tgo vd thdng tie'n D&o tao, thang tie'n cd tac ddng de'n dong life lam viec ciia nhSn vien •^ong^ty Vl vay, Cdng^ty can quan tam d6n cong tac dao tao de tao nhffng ngffcfi gioi, phii hdp giup Cdng ty phat trien manh cung nhff tao tinh than ham muon cdng viec, phat trien cdng viec hay ludn md du'dng thang tien de ho phat huy he't nhffng kha nang cua minh.Q BANG 9' KET QQA PHAN TICH TCfdNG QUAN GiffA CAC BIEN DN TN DK DT BC KT DL ,253' ,255' ,267" ,490" 405" ,314" ,000 ,000 ,000 ,000 ,000 ,000 240 240 240 240 240 240 240 ,253" ,421" ,393" ,360" 344" ,86T' ,000 ,000 ,000 ,000 ,000 ,000 240 240 240 240 240 240 240 ,255" ,421" I ,323" ,319" ,293" ,489" ,000 ,000 ,000 ,000 ,000 ,000 240 240 240 240 240 240 240 ,267" ,393" ,323" ,272" ,259" ,436" ,000 000 ,000 ,000 000 ,000 240 240 240 240 240 240 240 ,490" ,360" ,319" ,272" ,473" ,434" ,000 000 ,000 ,000 ,000 ,000 240 240 240 240 240 240 240 ,405" ,344" ,293" ,259" ,473" I ,416" ,000 ,000 ,000 ,000 ,000 000 240 240 240 240 240 240 240 ,314" ,862" 489" ,436"' ,434" ,416" I ,000 ,000 ,000 ,000 ,000 ,000 240 240 240 240 240 240 240 at the 0.01 level (2-talled} Pearson Correlation DN Sig (2-tailed) N Pearson Correlation TN Sig (2-tailed) N Pearson Correlation DK Sig (2-tailed) N Pearson Correlation DT Sig (2-iailed) N Pearson Correlation BC Sig (2-tailed) N Pearson Correlation KT Sig (2-taiIed) N Pearson Correlation DL Sig (2-taiIed) N ** Correlation is significant BANG 10: KET QUA R= CGA MO HINH Adjusted Std Error R Square of the Estimate ,784 ,778 ,34121 I ,885' a Predictors; (Constani), KT, DT, DK, DN, TN, BC b Dependent Variable' DL Model R R Square DurbinWatson 1,383 tich SPSS t u a nhom li lALLlEU IHAM KHAO Vroom, V H (1964) Woric and motivation, New York: Wiley US Mitchell, T R (1982) Motivation; New directions for theory, research, and practice Academy OfManagement Review, 7, 80-88 Mullins, L, J (2007) Management and Organisational Behaviour, Financial Times Prentice Hall Robbins, S (1993) Organizational Behavior, Prentice Hall, Englewood Cliff's 147 ... ngirdi lao dong Tiiy theo mu'c dp ma co mii'c thu'dng, phat theo qui dinh cua cong ty K§'t quS danh gid khen thu'dng phan anh day du, chinh xac giiip KT5 cong ty cai thien va nang cao nang su^t lao. .. dpng lffc lam vi6c vdi Cdng ty, thi tien Iffdng xffng dang va cong viec tffdng ffng vdi nhffng ddng gop cua nhSn vien dd'i vdi Cdng ty la het sffc can thie't Cong ty can co chinh sach tien lifdng... vien kht hp dat tich td't c6ng viec Thff nam, viye'u td dong nghiip Dong nghiep co tac dpng de'n dong lilc lam viec cua ngffdi lao dpng tai VISSAN, Cdng ty c^n tao mdi trffdng Iam viec giao lie'p