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TAP CHi CONG THirtfNG CAC YEU TO ANH H I T O N G DEN DONG LlTC LAM VIEC CUA CONG CHlfC c u e HAI QUAN THANH PHO HO CHI MINH • PHAN QUAN VIET - o SY TRUNG TAT: Nghidn cffu da tid'n hdnh kidm dinh md hinh ye'u td' dnh hrfdng de'n ddng Irfe lam vide cdng chffe, gdm: (1) Cdng viec dn dinh, (2) Thu nhdp, (3) Dao tao vd phdt tiidn, (4) Dieu kien ldm vide td't, (5) Lanh dao Irrfc tid'p, (6) Hd ttd tff ddng nghidp, (7) Srf tif chu ttong cdng vide, (8) Van hda td chffe Sau phdn tich dff lidu bang each danh gid tin cdy thdng qua he sd Cronbaeh's Alpha va phdn tich EFA ke't qua thang cdc yd'u id' anh hffdng dd'n ddng Iffc Idm viec ed tdng cdng nhdn td drfde rtit trich iff 31 bie'n quan sdt Drfa vdo phdn tich hdi quy tuyen tinh bdi, thi yeu td anh hrfdng den ddng life ldm vide edng chffe Cue Hdi quan Thdnh phd'Hd Chi Minh, gdm: cdng vide dn dinh (OD), thu nhdp (TN), ddo tao v^ phat ttidn (PT), lanh dao trffc tiep (LD), hd ttd tff ddng nghidp (DN), van hda td chffe (VH), vdi mffc ^ nghia quan sat Sig < 0.05 ta khda: Ddng Irfc lam vide, cdng chffe Cue Hdi quan Thdnh phd' Hd Chi Minh, quan tri quan ly T6M Gidi thidu Trong dieu kidn hdi nhap kinh te' toan eau Men Dang va Nhd nffdc ta da sdm ed chu trrfdng cai cdch hanh chinh nham thuc day phdt ttien kinh td' Mue lieu ndy chi cd thd cdng hidu qud ldm vide eua cdc can bd cdng chffe dffdc cai thien Tai Nghi quyd'l sd 30C/NQ-CP vd Chrfdng trinh ldng the cai cdch hdnh ehinh nha nrfdc giai doan 2011-2020 da chi rd mdt ttong nhffng nhidm vu trpng ldm eua cai each hanh ehinh la: nang cao cha't Iffdng dpi ngu cdn bd cdng chffe, chu ttong cdi cdch chinh sdch lien Irfdng nham lao ddng life thrfc srf di can bd edng chffe thffc thi cdng vu cd chat Irfdng vd hidu qua cao; ndng cao chd't Irfdng dieh vu hdnh ehinh va chat Iffdng dich vu edng Cd thd khang dmh, mot hidu sud't va hieu qua lam vide eua ede cdn bd quan I^ vd ngffdi thffc thi edng vu dffde cai thidn se trd ndn tdng vffng chac eho qua trinh cai each hanh ehinh vd cai each the chd' 144 So -Thang 1/2019 Tuy nhidn, thrfc td cho thdy, khu vrfc cdng vdi che chffe nghiep gan nhrf tton ddi, hoal ddng bang ngan sach nhd nrfdc, rdng budc chat ehe vd thu" bac, quyen han lai la khu vrfc dd smh srf tii trd, va ldm ly y lai d cdc can bd, cdng chffe nha nffdc Vi the', cae nha lanh dao ludn phdi ddi mat vdi thach thffc tim kie'm nhffng ddng lffc thuc day de cdn bd, cdng chffe cua hp Idm viec hang say va cho nang sud't eao Ctf sd ly thuyd't va mo hinh nghien ciJu 2.1 Bgng liic ldm vi^c Ddng life la mpt chu dd phong phu, nhffng nam ciia thdp nien 70-80, nghien cffu ve ddng lffc trd chff dd dffdc thffc hien d nhieu nganh nghd va khia canh khac Viec hieu bidt vl cdc yd'u td' hinh thdnh, anh hffdng vd ke't qud dpng ed da nhan dffde sff chu y rdng rai tff ede nhd nghien cffu vd hdnh vi, van hda, td chffe va ITnh vrfc quan ly QUANTRJ-QUANLY Theo Mitchell (1982) ddng life lam vide drfde dinh nghTa Id; "Cdc qua trinh the hien crfdng dp, dinh hrfdng va mffc dp nd Irfc cd nhdn nham dai drfde muc lieu" Nguydn Ngpc Qudn va Nguydn Td'n Thinh (2012): "Ddng life lam vide ndi ndm na la sff dan thdn, sff sdn Idng Idm mdt cdng viee nao dd va khai qudt hdn ddng lffc Id sff khao khdt vd trf nguydn cua ngrfdi, nham tang crfdng mpi no Irfe de dat dffdc mdt muc lidu, mpt kd't qua cu the nao dd" Theo Stephen P Robbins, Timothy A.Judge (2012) "Ba td' chinh dinh nghia ddng Irfe la cffdng dp, dinh hffdng va sff bdn bi" Cffdng dp md la mffc dp cd gang eua mdt ngrfdi, day la thdnh to' ma phan Idn chung ta deu lap ttung vao ndi ve van dd ddng life Tuy nhien, cffdng dp cao khdng chdc se dan de'n kd't qud cdng vide nhff chung la mong mud'n, nd'u vide khai thdc nd lffc khdng theo djnh hffdng mang lai ldi Ich cho to chffe Bdn canh dd, nd life can dffdc xem xet tren phrfdng didn bdn bi Yd'u to' ddnh gid thdi gian mdt ngffdi cd the tri nd Irfe dd dam nhan edng viec cho de'n dai dffde muc tieu Theo tff didn tid'ng Anh, Longman dinh nghTa dpng Irfe lam vide la mdt ddng life cd y thffc hay vd thffc khdi day va hrfdng hanh ddng vao vide dat drfde mdt mue tieu mong ddi Dpng lffc lam vide la mdt srf thdi thiic nd cd dnh hrfdng rat manh khie'n khien ngrfdi la hanh ddng, dnh hrfdng ndy cd thd td't hoac xd'u Hay ndi each khde, ddng lffc la srf khao khdt va tff nguyen cua eon ngrfdi nham tang crfdng nd life dd dat drfde nhffng mue tieu hoae ke't qua cu thd nao De tao ddng life cho nhan vidn, ngffdi quan ly phai cd nhffng bien phap, chinh sdch, each thffc tde ddng vao qua tnnh Idm vide cua ngrfdi lao dpng Vi vay, ddng lffc cua cd nhdn la kd'l qua ciaa ra'l nhidu ngudn Iffc boat ddng ngffdi, ttong mdi irffdng sd'ng va Idm vide cua hp 2.2 Cdc mo hinh nghien ciiu ve dong lUc ldm viec 2.2.1 Mo hinh ddc diem cong viec cua Hackman vd Oldham (Theo Stephen P.Robbins & Timothy AJudge, 2012) Md hinh cua Hackman vd Oldham md td mpt trang thai ve ddng Iffc ndi tai hdn nffa bang each xdc dinh trang thdi tam ly de eho ngffdi lao ddng dffdc thiic day Ly thuye't cho thd'y rang, nhan vien cd the tang nang sud't ldm vide cdng vide mang lai sff thda man nhff la mdt ddng Irfe ndi tai Hackman va Oldham eho rang ta't ea cac dac trffng thid't ye'u cua cdng vide phai tap hdp dffdc ede dpng lffc ndi tai Md hinh dac diem cdng viec (JCM) cho bid't chung la cd the md td bd't ky cdng vide ndo dffa trdn khia canh cdng vide, bao gdm: - Phdn hoi tif cong viec: Chi mffc dp rd rang va trrfc tid'p nhffng thdng tin vd cae ke't qua ihrfc hidn cdng viec cua nhdn vien Sff phan hdi ed the tff nhieu ngudn khac tff nhd quan ly, hoac mdt ngffdi ndo dd drfa nhffng nhdn xet vd ke't qua cdng vide ho nd Irfc ihrfc hidn Srf phan hdi se mang lai sff nhdn thffc ve kd't qua cdng vide cho nhan vidn va nhdm lam vide, de hp nhan thffc rang cdng viec cua hp thffc hidn cd hieu qua hay khdng - Su tu chu: Thd hidn d mffc Iff do, doc lap vd quydn trf quyel vide sap xd'p quy trinh edng vide thrfc hidn Tff eae nhan vien nhdn thd'y rang ke't qua edng viec phu thudc ra^l nhieu vdo nhffng nd life, nhffng sdng kid'n va ede quye't dinh cua chinh bdn thdn hp Khi mffc kidm soal cdng vide lang len, nhan vidn phai ddn nhan nhffng trach nhiem edng vide Idn hdn vdi ke't qua edng viec - Su da dang cua ky ndng: Mdi cdng vide ddi hdi nhffng ky nang khac Khi nhan vidn drfde giao edng vide ed nhieu thach thrfc va nhieu ky nang khde nhau, hp se cam nhdn dffdc y nghia cdng vide Cdng vide cdng ddi hdi nhieu ky nang Ihi dd'i vdi ho cang y nghia - Cong viec co kel qud nhin thdy ro rdng: Dieu Hen quan de'n tinh hoan ehinh va ed the nhan dang mdt cdch rd rdng cua cdng vide Mpt cdng vide dffdc giao phai cd bdt ddu vd ke't thuc vdi ke't qua rd rang cd the nhin tha'y dffdc Mdt nhan vien se quan tam dd'n cdng vide nhidu hdn hp dam nhan toan bd cdng vide so vdi nhdn mdt cdng viec ma trach nhiem cdng viec chdng cheo vdi cdng vide ngffdi khde va ke't qua edng vide mang lai khdng ro rang - Tdm quan trpng cua cong viec; Dieu the hicn d mffc anh hrfdng cua edng viec dd'i vdi nhan vidn Ba dae tinh srf da dang cua ky nang, edng vide ed ke't qua nhin tha'y rd rang va ldm quan eua cong vide la vd ciang can ihid'l nd'u nha qudn ly mudn nhan vien nhan thffc drfde y nghTa cua cdng viec So -Thang 1/2019 145 TAP CHi CONC IHIlKNC 2.2.2 Mo hinh 10 ye'u to lao dong luc cua Kovach (Theo Kovach, 1987) Md hinh 10 ye'u td tao ddng Irfc lam viec dffdc phdt iridn bdi Kovach (1987), bao gdm cdc yd'u id' nhff sau: - Cdng vide thii vi: The Men sff da dang, sdng lao, thdch thffc cua cdng vide vd cd hpi de sff dung nang lffc ca nhan - Dffdc cdng nhdn day du cdng vide da lam thd Men sff ghi nhdn hoan tdt cdng vide, ghi nhdn gdp phdn tao thdnh cdng cho cdng ty - Sff Iff chu edng viec: The hidn nhan vidn dffdc quydn kidm sodt vd chiu trach nhiem vdi cdng viec, dffdc khuye'n khich tham gia vdo cac quyd't dinh hdn quan dd'n cdng vide vd dffdc khuye'n khich dffa cdc sdng kid'n - Cdng vide on dinh: The hien cdng vide dn dinh, khdng phdi lo ldng dd'n chuydn giff vide lam - Lrfdng eao: The hidn nhdn vien dffdc nhdn tien Iffdng tffdng xffng vdi kd't qua lam vide, Iffdng dam bao cudc sd'ng ca nhan va dffdc thffdng hoac tang Iffdng hodn thdnh td't cong vide - Srf thang tid'n va phat trien nghd nghidp: The Men nhffng cd hdi thang tien va phdt tiidn doanh nghidp - Didu kidn lam vide tdt; The hien van dd vd an toan, vd sinh va thdi gian ldm vide - Sff gan bd cua cap tten vdi nhdn vidn: Nhan vidn hen tuc ludn dffde tdn trpng va tin cay Id mdt thdnh vidn quan trpng cua cdng ty - Xff ly ky luat kheo leo te' nhi: The Men vide xff ly ky ludt ciaa cap trdn mdt each id'nhi va kheo leo, nhffng ky Iuat chi mang tinh gdp y, phd binh -Sff giup dd cua cd'p trdn dd giai quye't cdc va'n de cd nhan: The hidn sff quan tam hd trd eua cap ttdn vide gidi quyd't cdc vd'n dd cd nhan vd khd khan cua nhan vidn Md hinh 10 ye'u td' da dffdc cdng bd' rdng rai vd phd bid'n, dffdc nhieu nha nghidn cffu kidm dinh thdng qua thffc le' d nhidu linh vffc khae 2.3 Mo hinh nghien cdu Tdc gia Iffa chpn md hinh 10 yeu td'tao ddng Iffc cua Kovach (1987) Id cd sd nen tang cho nghidn cffu Ddphu hdp vdi dieu kien thffc te'cua dia phffdng, tdc gia da tid'n hdnh nghien cffu dinh tinh thdng qua thao luan nhdm di xdc dinh va hidu chmh thang Md hinh nghidn cffu cac yeu td' anh hrfdng dd'n ddng lffc lam vide cua cdng 146 So -Thang 1/2019 chffe tai Cue Hdi quan TP Hd Chi Minh dffdc xay dffng nhff sau: Hinh 1: Mo hinh nghiSn ciiu Cdng v i f c on djnh Thu nhqp Dao too va phat trien Dilu kien lam viec t^t Lanh dgo trifc tiep Hd trci tCf dong nghiep SU ta chu cong viec Vdn hoa t^ chCrc Nguon; De xudl cua lac Trong 10 ye'u td' tao ddng Irfc lam vide cua Kovach (1987) yd'u to' srf gan bo eua cap trdn vdi nhan vidn, yd'u td' xff ly ky ludt kheo leo te nhi, yd'u id drfde cdng nhan day du cdng vide da Idm va yd'u td srf giup dd cua ca'p trdn gidi quydt cac van de ea nhdn cdc yd'u td deu chiu srf chi phdi cua ngffdi lanh dao trffc tie'p nen tdc gia dd xual tdng hdp yd'u td lanh dao trrfc tiep Do dac didm ve tinh chd't cdng viee va ddn vi cdng tdc nen tde gia khdng dffa yd'u td'cdng vide thu vi ciia Kovach (1987) vdo md hinh nghidn cifu Thdng qua kd't qua thao ludn nhdm ye'u id' hd ttd tff ddng nghidp va ye'u td van hda cua td chffe dffdc so'dong ngrfdi trd Idi eau hdi cho rang ed tdc ddng den dong Irfc lam vide Vi vdy, hai yd'u to' hd trd tif ddng nghiep va yd'u to van hda td chffe dffde tac gid dffa vdo nghidn cffu chinh thffc Kd't qua nghien cffu 3.1 Thdng tin mdu Mdu nghidn cffu dffdc chpn theo phffdng phap mdu tdng the vi sd' Irfdng cdng chffe tai Cue Hai quan TP khdng nhidu Sau phong van trffc tiep va gidn tid'p cdng chffe thdng qua bang cdu hoi, tie'n hanh tap hdp vd loai bo nhffng bang cau hdi khdng khdng dat yeu cau Kd't qua la 220 bang khao sal hdp Id dffdc sff dung de ldm dff lieu eho QUANTRI-QUANLY ngMdn cffu Dff hdu dffdc nhap, ma hda, lam sach va phdn tich thdng qua phan mdm SPSS Bang He sd Cronbaeh's alpha cua cdc yd'u to anh hi/dng den dpng life Idm viec Bang Thong tin mdu khao sdt D$c diem maia - n = 220 - Gidi tinh Soliidng Til#(%) Nam 136 61.8 NO 84 38.2 220 100 22 10,0 iSng Dudi 25 H^so Cronbaeh's Alpha Yeu to cong viec dn djnh 04 0.893 YS'utS thu nhap 04 0.755 Y&'u to dao tao va phat tri^n 04 0.810 Til 25-30 41 18,6 10 31-40 108 49,1 Yeu to dieu l I, ke't qua phan tich nhan td la phii hdp Ke't qua tai Bang cho thay he sd' tdi nhan td cua cdc bid'n deu Idn hdn 0.5 dai yeu cau 3.4 Phdn tich hdi quy Vdi lap dff lieu thu dffdc pham vi nghien cffu cua dd tdi vd drfa vao Bang thi phrfdng trinh hdi qui bdi the hien cae ye'u Id' dnh hrfdng de'n ddng life ldm vide cd dang: DL = 0.375*OD + 0.238*VH + 0.218*LD + 0.177*PT+ 0.153*DN + 0.134*TN Trong dd: DL Yd'u Id' dpng lffc lam vide OD: Ye'u td cdng vide dn dinh VH: Yd'u to' van hda td chffe LD: Ye'u Id'lanh dao trffc tid'p PT: Yd'u Id'ddo tao va phat trien DN: Ye'u td hd trd tff ddng nghidp TN: Yd'u td thu nhap Ke't qua phan tich hdi quy cho thd'y ede yeu to' dnh hffdng de'n ddng life lam vide cd he so' (3 deu drfdng ndn tat ca cac ye'u Id' irong md hinh hdi quy dnh hrfdng ciang chieu de'n dpng lffc lam viec So -Thdng 1/2019 147 TAP CHi CUNG THlAfNG Bang Ma trdn xoay nhan td YTuter Bien 0D4 906 0D2 882 0D1 783 0D3 772 VH2 e 868 VH3 834 VH4 785 VH1 768 LDI 824 LD5 796 LD4 725 LD3 662 LD2 651 PT4 879 PT2 834 PT1 704 PT3 703 DN4 837 DN1 770 DN3 745 DN2 651 TN4 817 TN3 708 TN2 701 TN1 695 DK2 879 DK3 870 DK4 782 TC3 884 TC4 819 TC1 792 • Eigenvalues 869 3.035 2.748 2.286 2.058 1.829 1.716 1.451 Phuong sai trich (%) 18.933 28.724 37.588 44.963 51602 57.501 63.036 67.717 Ngudn: So lieu phdn tich dd lieu nghien cdu chinh thdc bdng SPSS cua tdc g 148 So -Thang 1/2019 QUANTRJ-QUANLY Bdng Ket qua phdn tich hoi quy bdi lan thCf hai Coefflcjents^ Model H$soh6iquy chua chuan hoa H I so hoi quy d i chuan hoa T Sig -3.312 001 Beta Thong ke da c$ng tuyen B Std Enor Hang so -1.028 310 Tolerance VIF OD ,325 043 375 7.604 VH 282 056 238 5.049 ,000 844 1.184 000 926 LD 206 045 218 4.602 000 ,918 1.080 1,090 PT 166 045 177 3,662 000 883 133 DN 161 050 153 233 001 ,915 1,093 TN 141 053 134 2.688 008 ,831 1,203 Ngudn: Ke't qua phdn tich dit lieu cua tdc gid Kdt ludn Drfa vao phdn tfch hdi quy luye'n tinh bdi thi yeu to': cdng vide dn dinh (OD), thu nhdp (TN), ddo tao vd phdt trien (PT), lanh dao trffc tie'p (LD), hd trd tff ddng nghidp (DN), van hda td chffe (VH), vdi mffc y nghia quan sat Sig < 0.05 ddu ed y nghia thd'ng ke dffde ehd'p nhdn Do ye'u Id' dieu kien ldm viec (DK) vd sff Iff chu cdng vide (TC) cd gid tri Sig = 0.073 vd 0.519 (>0.05) nen khdng drfde chd'p nhan Qua kd'l qua nghien cffu trdn, mdt sd ham y quan iri drfde de can tap trung vao cac vd'n de: Tao dong luc ldm viec thong qua yeu td cong viec on dinh: Cdng vide on dinh la cdng vide khie'n ngrfdi lao ddng khdng phai lo lang bi mat viec Cd quan nhd nrfdc la nhffng td chffe nhd nffdc lap de ihffc thi quyen life nhd nffdc, boat ddng mang tinh phuc vu cdng vdi ngudn kinh phi tff ngan sdch nha nrfdc De nang cao hidu qua hoat ddng eua td chffe hanh chinh nhd nffdc va thffc hien cdng cdng cudc cai cdch hanh ehinh nha nrfdc, trffdc hd't can phai quan tdm tao ddng Irfe lam vide cho ho Vi vdy Cue Hai quan TP can cd nhffng drfdng Id'i, chu trrfdng, ehinh sach rd rdng de cdng chffe cdm nhan dffdc edng vide cua minh dffdc ddm bao dn dinh ddi lau Td chffe cdc boat ddng tuyen truyen chu trffdng chinh sach cua Dang va Nha nrfdc de ngrfdi lao dpng an lam tham gia vdo khu vffc cdng nhff: Tao dong luc ldm viec thong qua yeu td vdn hoa ciia td chdc: Yd'u id' vd van hda cua id chffe cd lac ddng Idn de'n ddng lffc lam viee eua cdng chffe, ndn tang van hda eua khu vffc cdng anh hffdng rat Idn den lac phong, dao dffc cua cdc vidn irong to chffe, van hda la dpng lffc thuc day id chffe phdt trien Tao dong luc ldm viec thong qua ye'u td lanh dao true tiep: Lanh dao trffc tiep cd vai trd rat quan ttong viec thue day tinh than lam viec cua cap dffdi Nhd qudn tri la mot nhffng yd'u td' quyd't dinh sff thdnh cdng hay thd't bai cua td chffe bdi nhd quan tri Id ttung tdm cua cdc boat dong Vi vdy, de tao dpng Irfc lam vide cho cdng chffe, lac gia de xua't ede giai phap sau: Tao dong lUc thong qua ye'u to ddo lao vd phdt trien: Vide dffdc ndng cao trinh dp chuydn mdn vd cd hdi phat tridn nghd nghidp td't tao nidm tin vffng chdc cho trfdng lai cua cdng chffe, didu ldm cho cdng chffe nd life hdn nffa de ed the phdt tridn td't nghd nghidp va Ihang tie'n td't hdn ttong cdng vide Cue Hai quan TP can thffc hien cae vd'n dd sau: Too dong luc thong qua yeu to dong nghiep: Md'i quan he ddng nghiep ed sff tde ddng dang ke Sol -Thdng 1/2019 149 TAP CHi CUNG THIftfNG de'n d d n g Irfc l a m v i e c c u a e d n g chffe, c a n x a y dffng c h o c d n g chffe t a i ddn vi n h d n thffc v e y nghia c u a srf d d n g g d p c u a m d i ed n h d n d e u g d p p h a n t a o n d n srf p h a t ttien c h u n g c u a td chffe Tao dong luc ldm viec thdng qua yeu td ihu nhdp: T h u n h d p d m d t mffc dp nhd't dinh la b a n g q u a n , the M e n gid trj vdi gia dinh va xa hpi, thu n h d p e u a c d n g chffe chu ye'u d d d a m b a o cho c u p c s d n g c u a ho va gia dinh ho B d n e a n h chd dp Iffdng cd b a n Iheo quy dinh eua N h a nrfdc Cue Hdi q u a n T P cdn thffc h i d n t h e m c d c chinh sach thffdng va p h u c ldi p h u h d p t h e o quy dinh cda chffng the h i d n gia tri c u a ngffdi l a o d d n g d e d phdp luat • TAI LIEU THAM KHAO: / Nguyin Thi Liin Diep vd Trdn Anh Minh, 2012 Qudn tri hoc Nhd xud't bdn Vdn hoa - Vdn nghe, TP HCM Trdn Kim Dung 2011 Qudn tn nguon nhdn lUc Nhd Xud't l}dn Tong hap, TP HCM Trdn Kim Dung vd Nguyin Ngpc Lan Vy, 2011 Thang dong viin nhdn vien Tap chi Phdt trien Kinh li', s^ 244 ndm 2011, trang 55-61 Nguyen Vdn Hiep vd Nguyen Thi Quynh, 2014 Cdc nhdn to dnh hudng de'n ddng luc ldm viic cua nhdn vien doanh nghiep co vdn ddu tU nUdc ngodi tai Ddng Nai Tap chi Khoa hoc Lac Hong, So 1, ndm 2014, trang 12-19 Nguyen Khde Hodn, 2010 Cdc ye'u id dnh hudng de'n dong lUc ldm viic cua nhdn viin Nghiin cdu trUdng h^Tp tai Ngdn hdng Thuong mai cd phdn A chdu, chi nhdnh Hue Tap chi Khoa hoc Dgi hoc Hue, sd 60, ndm 2010, irang 71-78 Dinh Phi Ho, 2014 Phuong phdp nghien cdu kinh ti' & viet ludn vdn thac sT NXB Phuong Ddng, TP HCM Luu Thi Bich Ngoc vd Tgk, 2013 NhUng nhdn id tdc dgng den ddng luc ldm vifc cua nhdn vien khdch san Tap chi Khoa hoc Dai hoc Su Pham Thanh phd'Ho Chi Minh, sd49, ndm 2013, trang 22-30 Nguyen Dinh Tho 2013 PhUOng phdp nghien cdu khoa hoc kinh doanh NXB Lao ddng xd hdi, Hd NQI Bui Thi Minh Thu vd Le Nguyen Doan Khdi 2014 Cdc nhdn tddnh hudng den dong lite ldm viec cua nhdn viin true tie'p sdn xud't d Cong ty lap mdy Viet Nam 10 Tap chi Khoa hoc TrUdng Dai hoc Cdn Tha so 35 ndm 2014, ir 66-78 11 Hodng Trong vd Chu Nguyen Mong Ngpc, 2008 Phdn lich dd lieu ngliiin cdu vdi SPSS lap NXB Thdng ke TP HCM 12 Nguyen Ngoc Qudn vd Nguyen Tdn Thinh, 2012 Gido tnnh qudn ly nguon nhdn liJCc idchUc NXB Gido due, Viet Nam 13 Farhaan Arman, 2009 Employees motivation at Areco India Maunufacturing Degree course d Bangalore University June, 38 Private Limited The M.B.A 14 Kovach K.A 1987 Whai motivates employee? Workers and supervisors give different Business Horizons, 5865 15 Herzberg Frederick, 1959 The Motivation lo Work Harvard Business Review Classics, New York 16 Maslow A.H, 1943 A theory of humanmotivatio Psychological Review, 370- 396 17 McClelland, D, C, 1985 Human motivation Cambridge University Press, USA 18 Mitchell, T.R, 1982 Motivation: New direction for theory, reseach, and practice Academy of management re- 150 So -Thang 1/2019 qUANTRj-QUAHIlV 19 Simons and Enz, 1995 Motivating hotel employee Cornell Hotel and Restaurant Administration 36(1), 20-27 Quarterly, 20 Stephen P.Bobbins, Timothy A.Judge, 2012 Hdnh vitSchUc, FPT Polytechnic bien dich NXB Lao dpng xd hdi, Hd Noi 21 Wong, Siu, Tsang (1999) The impact of demographic factors on Hong Kong hotel employess choice of job-related motivators International Journal of Contemporary Hospitality Management, 230-240 Ngay nh$n bai: 11/12/2018 Ngay phan bi$n danh gia va su'a chffa: 21/12/2018 Ngay chd'p nh^n dang bai: 1/1/2019 Thong tin tdc gid: TS PHAN QUAN VIET - D SY TRUNG Trtfcfng Dai hpc Van Lang FACTORS AFFECTING THE WORKING MOTIVATION OF CIVIL SERVANTS WORKING FOR CUSTOMS DEPARTMENT OF HO CHI MINH CITY • Ph.D PHAN QUAN VIET • DO SY TRUNG Van Lang University ABSTRACT: The study is to examine a model including eight factors which affect the working motivation of civil servants These eight factors are (1) Stable job, (2) Income, (3) Training and development, (4) Good working conditions, (5) Direct leadership, (6) Support from colleagues, (7) Self-control al work, (8) Organizational culture After analyzing data by the Cronbaeh's Alpha to assess the reliability and the Exploratory Factor Analysis (EFA), 31 variables were categorized into eight different factor groups The data, then, was analyzed by the multiple linear regression The results showed that there are six factors affecting the working motivation of civil servants working for Customs Department of Ho Chi Minh City including (1) Stable job (OD), (2) Income (TN), (3) Training and development (PT), (4) Dhect leadership (LD), (5) Support from colleagues (DN) and (6) Organizational culture (VH), with the significance level of Sig
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