Job satisfaction of underwriting management employees at Baoviet insurance = Đo lường mức độ hài lòng trong công việc của cán bộ trụ sở chính - Tổng công ty Bảo hiểm Bảo việt

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - PHẠM THU ANH JOB SATISFACTION OF UNDERWRITING MANAGEMENT EMPLOYEES AT BAOVIET INSURANCE ĐO LƯỜNG MỨC ĐỘ HÀI LỊNG TRONG CƠNG VIỆC CỦA CÁN BỘ TRỤ SỞ CHÍNH - TỔNG CÔNG TY BẢO HIỂM BẢO VIỆT LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH Hà Nội - 2017 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - PHẠM THU ANH JOB SATISFACTION OF UNDERWRITING MANAGEMENT EMPLOYEES AT BAOVIET INSURANCE ĐO LƯỜNG MỨC ĐỘ HÀI LỊNG TRONG CƠNG VIỆC CỦA CÁN BỘ TRỤ SỞ CHÍNH - TỔNG CÔNG TY BẢO HIỂM BẢO VIỆT Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: TS TRẦN HUY PHƯƠNG Hà Nội - 2017 DECLARATION The author confirms that the research outcome in the thesis is the result of author’s independent work during study and research period and it is not yet published in other’s research and article The other’s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above-mentioned declaration Date 01/10/2017 i ACKNOWLEDGEMENT First of all, I would like to express my sincere gratitude to PhD Tran Huy Phuong, my research supervisor, for his invaluable guidance and advice in helping me following the right track throughout the course of my research work I am also grateful to my committee member who have given their suggestions and comments for improvement of this research study I take the responsibility of possible mistakes and errors in this study Secondly, I would like to send my great thanks to professors, lecturers and staffs at the Hanoi School of Business and Management for the knowledge and experience that have been shared through their lectures during the program Thirdly, I am very thankful to the senior management team and my colleagues in Underwriting Management departments at BaoViet Insurance for their kind cooperation and support to let me interview them and also gave me very useful information as well as valuable experiences Last but not least, I would like to say many thanks to my family and friends for giving me encouragement and supports during my studying time and completion of this thesis Hanoi, October 2017 PHAM THU ANH ii TABLE OF CONTENT ACKNOWLEDGEMENT i ABBREVIATION vi LIST OF TABLES viii LIST OF FIGURES vii INTRODUCTION .1 CHAPTER 1THEORETICAL FRAMEWORK ON JOB SATISFACTION OF EMPLOYEES IN ORGANIZATION 1.1.Definition job satisfaction 1.1.1 Definition of job satisfaction 1.1.2 The role of job satisfaction 1.2.Job descriptive index to measure job satisfaction 10 CHAPTER JOB SATISFACTION OF UNDERWRITING MANAGMENT EMPLOYEES AT BAOVIET INSURANCE 14 2.1 Overview of BaoViet Insurance Corporation and Underwriting Management Division 14 2.1.1 Introduction of BaoViet 14 2.1.2 The feature and structure of Underwriting Management (UM) Division in BaoViet Insurance (BVI) .16 2.2.Dimensions to measure job satisfaction of UM employees at BVI 18 2.3.Respondent profile and scale reliability 21 2.3.1 Respondent profile 21 2.3.2 Exploration factor analysis (EFA) for dimension and attribute of measuring job satisfaction 24 iii 2.3.3 Testing reliability for dimension and attribute of measuring job satisfaction 25 2.4.Analyzing the situation of UM employees job satisfaction at BVI: 27 2.4.1 Satisfaction with “Salary” 27 2.4.2 Satisfaction with“Work itself” .28 2.4.3 Satisfaction with“Training, promotion” 30 2.4.4 Satisfaction with“Manager” 31 2.4.5 Satisfaction with “Colleague” 32 2.4.6 Satisfaction with “Welfare” .34 2.4.7 Satisfaction with “Working environment” 36 2.5.Overall assessment for UM employees’ job satisfaction at BVI .37 2.5.1 Overall job satisfaction of UM employees at BVI 37 2.5.2 Analyzing dimensions to measure job satisfaction through regression model .41 CHAPTER SOLUTIONS TO IMPROVEUNDERWRITINGMANAGEMENT EMPLOYEES’ JOB SATISFACTION AT BAOVIET INSURANCE 46 3.1 Human resources development strategy and job satisfaction improvement goal 46 3.1.1 Human resources development strategy of the Underwriting Management division at BVI 46 3.1.2 Employees’ job satisfaction improvement goal .47 3.2.Solutions to improve underwriting management employees’ job satisfaction at BVI 49 3.2.1 Implementing training programs and expanding the promotion opportunities to develop underwriting management employees’ capabilities and skills .49 iv 3.2.2 Improving the working environment positively 52 3.2.3 Improving policies on Salary and Welfare 56 3.2.4 Improving the factor of manager: 58 3.2.5 Improving activities to connect “Colleagues” 60 3.3.Recommendations for the solutions 61 3.3.1 Recommendations for the Company .61 3.3.2 Recommendations for managers .62 3.3.3 Recommendations for employees 62 CONCLUSION 65 REFERENCE LIST 66 APPENDIXES 68 v ABBREVIATION AJDI: Adjusted Job descriptive Index BVI: BaoViet Insurance Corporation EFA: Exploration factor analysis HR: Human resource JDI: Job descriptive Index UM: Underwriting Management vi LIST OF FIGURES Figure 1.1: Research process Figure 3.1: Revenue of BaoViet Insurance from 2009 – 2013 15 Figure 3.2: Market share of BaoViet Insurance 16 Figure 3.3: Organization Chart of BaoViet Insurance 17 Figure 3.4: Organization Chart of Underwriting Management Division 18 Figure 3.5: AJDI model studying employees’ job satisfaction 20 Figure 3.6: Structure of surveyed sample according to “Age” 23 Figure 3.7: Structure of surveyed sample according to “Qualification” 23 Figure 3.8: Structure of surveyed sample according to “Seniority” 24 Figure 3.9: Adjusted research model 25 vii LIST OF TABLES Table 3.1: Dimensions of job satisfaction 20 Table 3.2: The sample description 22 Table 3.3: The result of Exploration factor analysis 25 Table 3.4: The result of the scale reliability 26 Table 3.5: Satisfaction with“Salary and Welfare” 27 Table 3.6: Satisfaction with“Work itself and Working environment” 28 Table 3.7: Satisfaction with“Training, promotion and Decision-making right” 30 Table 3.8: Satisfaction with“Manager” 31 Table 3.9: Satisfaction with “Colleague” 32 Table 3.10: Overall job satisfaction 37 Table 3.11: Job satisfaction based on each personal attribute 39 Table 3.12: Results obtained by Annova analysis 41 Table 3.13: Correlation coefficient R2 42 Table 3.14: Coefficients 43 viii ... - PHẠM THU ANH JOB SATISFACTION OF UNDERWRITING MANAGEMENT EMPLOYEES AT BAOVIET INSURANCE ĐO LƯỜNG MỨC ĐỘ HÀI LỊNG TRONG CƠNG VIỆC CỦA CÁN BỘ TRỤ SỞ CHÍNH - TỔNG CÔNG TY BẢO HIỂM BẢO VIỆT... organization Chapter 2: Status of job satisfaction of Underwriting Management employees at BVI Chapter 3: Solutions to improve the job satisfaction of Underwriting Management employees in BaoViet Insurance. .. measure job satisfaction 10 CHAPTER JOB SATISFACTION OF UNDERWRITING MANAGMENT EMPLOYEES AT BAOVIET INSURANCE 14 2.1 Overview of BaoViet Insurance Corporation and Underwriting Management