Evaluation on importexport activities of Detech Joint Stock Company

Evaluation on import activities of Technology Development Supporting Joint Stock Company (Detech Joint Stock Company). The research will focus on the import activities of Detech JSC and analyze the effectiveness of import activities on company’s business performance, thus hammering out the solutions to tackle challenges and weakness.

FOREIGN TRADE UNIVERSITY FACULTY OF INTERNATIONAL ECONOMICS *** MID-COURSE INTERNSHIP REPORT Evaluation on import activities of Technology Development Supporting Joint Stock Company (Detech Joint Stock Company) Hanoi, 7/2018 TABLE OF CONTENT INTRODUCTION CHAPTER LITERATURE REVIEW 1.1 Definition of import and its effects on firm-level characterisics 1.2 Types of product for importation 1.3 Import procedure 1.3.1 Trade Enquiry 1.3.2 Procurement of Import License and Quota 1.3.3 Opening a Letter of Credit .7 1.3.4 Obtaining Necessary Documents 1.3.5 Customs Formalities and Clearing of Goods 1.3.6 To obtain endorsement for delivery or delivery order .9 1.3.7 To pay customs or import duty 1.3.8 Bonded and Duty paid warehouses .10 1.3.9 Appointment of clearing agents 10 1.3.10 Making the Payment 10 1.3.11 Closing the Transactions .11 CHAPTER CURRENT SITUATION OF IMPORT ACTIVITIES OF DETECH JOINT STOCK COMPANY IN RECENT YEARS (2015-2018) 12 2.1 Overview of Detech Joint Stock Company 12 2.1.1 Establishment and development process .12 2.1.2 Structure, function and mission 14 2.1.3 Recent economic achievements .16 2.2 Current situation of import activities 17 2.2.1 Main import items 17 2.2.2 Import process at the company 17 2.2.3 Brief of import situation and its performance 22 2.3 Assessment of performance of Detech JSC’s import activities 25 2.3.1 Achievements 25 2.3.2 Challenges .26 CHAPTER SOLUTIONS AND RECOMMENDATIONS TO IMPROVE IMPORT ACTIVITIES AT DETECH TECHNOLOGY DEVELOPMENT SUPPORTING JOINT STOCK COMPANY 28 REFERENCES 34 INTERNSHIP TASK SUMMARY 35 TABLES AND FIGURES Figure 2.1 Major milestones of the company 16 Figure 2.2 Company structure 19 Table 2.1 The process of importing goods of the Company 22 Table 2.2 Import turnover of the company over the years 27 Table 2.3 Business Performance Report 2007 – 2008 .29 INTRODUCTION Research background With the integration of the region and the world, especially with the participation in the international trade organization WTO, the demand for exchanging and trading of Vietnam's commodities with foreign countries is increasing Due to that reason, in the past few years, the Government has been implementing the policy of innovation in industrialization and modernization of the country in line with the trend of promoting exports, gradually replacing imports However, this is not the reason that the import business activity has decreased but still increased according to the demand of production and consumption in the country, especially the items such as machinery or technical high-tech items Vietnam is a developing country, in order to comply with the policy guidelines of the Government, there is no other way to promote exports, but reduce imports But how to ensure high import efficiency is not only a concern of the business but also of the economy as a whole Recognizing the importance of import business activities, as well as after a period of practice in the export department of Detech Technology Development Assistance Corporation, on the job of an import-export officer, I chose the topic: "Evaluation on import activities of Technology Development Supporting Joint Stock Company (Detech Joint Stock Company)" as the subject of Internship report Research aim and objectives My research will focus on the import activities of Detech JSC and analyze the effectiveness of import activities on company’s business performance, thus hammering out the solutions to tackle challenges and weakness Scope of the research The research will collect data of income statement, financial statement and balance sheet of Detech Joint Stock Company from the year 2015 to 2018 Methodology The research uses quantitative method to analyze business performance and assess effectiveness of import activities Structure of the study This report includes main parts: Chapter 1: Literature review Chapter 2: Current situation of import activities of Detech Joint Stock Company in recent years (2015-2018) Chapter 3: Solutions and recommendations to improve import performance of Detech JSC CHAPTER LITERATURE REVIEW 1.1 Definition of import and its effects on firm-level characterisics "Import" consists of transactions in goods and services to a resident of a jurisdiction (such as a nation) from non-residents The exact definition of imports in national accounts includes and excludes specific "borderline" cases Importation is the action of buying or acquiring products or services from another country or another market other than own Imports are important for the economy because they allow a country to supply nonexistent, scarce, high cost or low quality of certain products or services, to its market with products from other countries There are two types of import: Direct import and indirect import The first type of import is direct-import which refers to a type of business importation involving a major retailer (e.g Wal-Mart) and an overseas manufacturer A retailer typically purchases products designed by local companies that can be manufactured overseas Secondly, we have indirect Import In a direct-import program, the retailer bypasses the local supplier (colloquial middle-man) and buys the final product directly from the manufacturer, possibly saving in added costs This type of business is fairly recent and follows the trends of the global economy Imports are important for businesses and individual consumers Countries often need to import goods that are either not readily available domestically or are available cheaper overseas Individual consumers also benefit from the locally produced products with imported components as well as other products that are imported into the country Oftentimes, imported products provide a better price or more choices to consumers, which helps increase their standard of living To date, there is only scant empirical evidence on the effects of imports on firmlevel characteristics The available studies suggest the existence of a positive relationship between imports and productivity11 Only Bernard, Jensen and Schott (2005) for the US, Tucci (2005) for India and MacGarvie (2006) for France have so far provided a comparative analysis of the exporting and importing behavior of firms and its impact The analysis that follows is more in the spirit of the study of Bernard, Jensen and Schott (2005) They show how U.S imports and exports are both heavily concentrated in the hands of a relatively small number of firms Furthermore, they show how traders account for a disproportionate share of total employment, when compared with their numbers, and how firms that trade with more countries and/or more products tend to be larger They also argue that companies which both import and export tend to dominate US trade flows and employment among trading firms 1.2 Types of product for importation One of the most important import decisions is the selection of the proper product that serves the market need In the absence of the latter, one is left with a warehouse full of merchandise with no one interested in buying it Nevertheless, importing can become a successful and profitable venture so long as sufficient effort and time is invested in selecting the right product for the target market How does one find the right product to import? The following are different types of products to consider Unique products: Products that are unique and different can be appealing to customers because they are a welcome change from the standardized and identical products sold in the domestic market The fact that a product is imported and different is in itself sufficient for many people to purchase the item However, some studies indicate product uniqueness in terms of cultural appeal to be a relatively less important variable in the purchasing decision of import managers (Ghymn, 1983) Less expensive products: It is quite common to find imports that perform identically to the competitor’s product but can be sold at a much lower price As customers quickly switch allegiance to buy the imported item, it is quite possible to capture a substantial share of the domestic market For firms selling in mature markets where there is little or no product differentiation, cost reduction provides a competitive advantage (Shippen, 1999) For consumer goods, the provision of quality products at lower prices is quite important in increasing a firm’s market share In the apparel sector, for example, imports presently accounted for over a half of total U.S market share in 2006, mainly due to their cost advantage Availability: Keeping abreast of market trends often helps identify products that are in great demand For example, increases in the immigrant population from Asia and Latin America have encouraged growth in the import of more and greater variety of spices The United States imported an annual average of 530 million pounds of spices in 1990 to 1994 compared with 362 million pounds in 1980 to 1984 (Buzzanell and Lipton, 1995) In such cases where there is a continuous increase in demand for the product, imports become a major source of domestic supply because the product is either not produced in the country or not produced in sufficient quantities to satisfy the growing demand The major reason for global sourcing in the chemical industry, for example, is the unavailability of needed products in the U.S market Products of better quality: Many products manufactured abroad are of better quality than those produced domestically German machine tools, Japanese cars, and French perfumes have proven market demand because of high quality In some cases, certain designs could best be manufactured overseas Identifying a quality product has the potential to increase profits Today’s consumers tend to be quality/brand name conscious and are more willing to pay a higher price for good quality products The provision of quality service is often as important as the quality of the goods imported Importers have often managed to offset the disadvantage in the provision of quality service through efficient use of computer technologies such as quick response, just-in-time, and warehouse management systems Any one of these types of products can be carefully selected based on one’s background and expertise Someone who likes gardening can import gardening utensils, decorations, and so on, while the computer technician could find imports of items such as peripherals and software enjoyable and easy to handle import procedure 1.3 Import procedure The procedure for import trade differs from country to country depending upon the import policy, statutory requirements and customs policies of different countries In almost all countries of the world import trade is controlled by the government The objectives of these controls are proper use of foreign exchange restrictions, protection of indigenous industries etc The imports of goods have to follow a procedure This procedure involves a number of steps The steps taken in import procedure are discussed as follows: 1.3.1 Trade Enquiry The first stage in an import transaction, like any other transaction of purchase and sale relates to making trade enquiries An enquiry is a written request from the intending buyer or his agent for information regarding the price and the terms on which the exporter will be able to supply goods The importer should mention in the enquiry all the details such as the goods required, their description, catalogue number or grade, size, weight and the quantity required Similarly, the time and method of delivery, method of packing, terms and conditions in regard to payment should also be indicated In reply to this enquiry, the importer will receive a quotation from the exporter The quotation contains the details as to the goods available, their quality etc., the price at which the goods will be supplied and the terms and conditions of the sale 1.3.2 Procurement of Import License and Quota In order to obtain an import license, the intending importer has to make an application in the prescribed form to the licensing authority If the person imported goods of the class in which he is interested now during the basic period prescribed for such class, he is treated as an established importer An established importer can make an application to secure a Quota Certificate The certificate specifies the quantity and value of goods which the importer can import For this, he furnishes details of the goods imported in any one year in basic period prescribed for the goods together with documentary evidence for the same, including a certificate from a chartered accountant in the prescribed form certifying the c.i.f value of the goods imported in the selected year 1.3.3 Opening a Letter of Credit Generally, foreign traders are not acquainted to each other and so the exporter before shipping the goods wants to be sure about the creditworthiness of the importer The exporter wants to be sure that there is no risk of non-payment Usually, for this purpose he asks the importers to send a letter of credit to him A letter of credit, popularly known as ‘L/C or ‘L.C is an undertaking by its issuer (usually importer’s bank) that the bills of exchange drawn by the foreign dealer, on the importer will be honored on presentation up to a specified amount 1.3.4 Obtaining Necessary Documents After dispatching a letter of credit, the importer has not to much On receipt of the letter of credit, the exporter arranges for the shipment of goods and sends Advice Note to the importer immediately after the shipment of goods An Advice Note is a document sent to a purchaser of goods to inform him that goods have been dispatched at the warehouse The delivery and reception staff shall have to guide, manage and urge the escort workers to fulfill their assigned responsibilities g Goods inspection after warehousing After delivering goods into the warehouse, the storekeeper must check and compare with the detailed packing slip sent by the foreign party and detail the quantity and number of the missing container Storekeepers must send urgent reports on the shortage of goods to the Export-Import Department for immediate notification to foreign partners Basing themselves on the missing reports detected by the teams, the storekeeper shall have to summarize and make a report on the shortage of each consignment and send it to the nearest import and export office Reporting requirements must clearly state the box number and the quantity of the missing container After receiving the detailed report, the Import and Export Dept must immediately notify the foreign partner The Export and Import Department summarizes the missing and detailed reports of foreign counterparties on a quarterly basis At the end of each month, the Export-Import Department shall make a report on the performance of quality objectives, which includes: foreign contracts, documents; Certificate of Customs declaration: BM - XN - 01 – 01; Minutes of receipt: BM – XN – 01 – 02; Minutes of goods delivery at warehouse: BM - XN - 01 – 03; Report on the implementation of quality objectives: BM - XN - 01 – 04 and send them to the Board of Directors of the Company, In general, the import process of Detech JSC comply with Uniform Customs and Practice for Documentary Credits Nevertheless, the import process of Detech Company is implemented in a shorter and simpler way, without asking for clearing agents for instance 2.2.3 Brief of import situation and its performance In recent years Detech has made significant progress in the field of import, the company always strives to research and understand the market tastes to put specific 21 items into the import category of the company and also to meet the market most effectively both in terms of time and place The products are considered as the strengths and strategies of the company, from 2015 to 2018 there have been changes in the structure of goods to fit the economic situation in general as well as achieve the progress in business The products of food additives and components of automobile parts and motorbikes are the items that the company attaches importance to the development of imports for both business and production 22 Table 2.2 Import turnover of the company over the years 2015 Import 2016 Import 2017 Import turnover Weight turnover (Million (%) ( Million ( % ) ( Million ( % ) USD ) USD) USD ) Weight turnover Weight Swimming pool equipment; water and environment 0,8 38,37 1,2 27,2 0,3 15,48 0,32 15,35 0,54 17,47 0,87 44,89 0,965 46,28 1,35 55,3 0,755 38,96 0,003 0,013 0,67 treatment Materials, food additives Components, spare parts for automobiles and motorcycles Other types of good Source: Annual Report - Accounting and Finance Department Analyzing import situation of commodity groups, we can draw some comments as follows: a For equipment of swimming pool, water treatment equipment and environment: This item is mainly imported to carry out internal contracts In 2015, the import turnover of this item was 0,8 million USD, accounting for 38,37% of import volume In 2016, due to rising domestic demand, especially for swimming pool equipment, import value of this product increased to USD 1,2 million (up 150% compared to 23 2015), accounting for 27,2% However, in 2017, many projects of the company had to pause so the import turnover only reached $ 0,3million, accounting for 15,48% b For groups of raw materials and food additives: This item is imported for the purpose of producing functional foods This is the product that the company has been doing business since 2006 In terms of output, the import value of this item compared with other items is not high: USD 0,32 million in 2015; USD 0,54 million in 2016 and USD 0,87 million in 2018 However, in terms of growth angle, this is a group of products with increasing growth over the years In 2015 and 2016, the share of these products was only 15,35% (2015) and 17,47% (2016) This is a good sign, showing that the functional food products of the company are gradually gaining ground in the domestic market c For the group of auto parts and components, these are the key products of the company, which always account for high proportion of imported products In 2015, the import value of this commodity group was USD 0,965 million, accounting for 46,82% By 2016, import turnover increased sharply, reaching $ 1,35 million, making up 55,3% of import However, in 2017, due to the domestic motorcycle market becoming saturated, and the expansion of Chinese products has made the company's motorcycle consumption difficult, so the import turnover decreased by USD 0,755 million, the proportion decreased to 38,96% d For commodity groups, other commodities: this group is only present in the list of imported goods of the company in 2017 and accounts for a small proportion (0,67%), import turnover only $ 0,013 million The most imported items in this group are raw materials for beer production such as: hops, malt About the market: Import market plays a very important role with the development of import activities of the Company Therefore, since its inception, the Company has actively sought and expanded relationships with many reputable partners around the world The company has many major partners in such countries as: Spain, USA, China, India, Korea and so forth 24 About competitors: Because Detech is doing business in so many areas, the company also has many competitors Some major competitors of the company are: famous motorbike companies such as Honda, Yamaha, Suzuki, and pharmaceutical companies such as Tue Linh, Phuc Hung, Dong A 2.3 Assessment of performance of Detech JSC’s import activities 2.3.1 Achievements 2.3.1.1 Revenue and profit increasing Table 2.3 Business Performance Report 2007 – 2008 Unit: VND Criteria 2016 2017 Difference % 75.964.106.647 76.969.709.391 1.005.602.744 1,32 6.107.548.938 64.334.766 - 6.043.214.172 - 98,95 3.056.190.930 14.000.000 - 3.042.190.930 - 99,54 -Tax 3.036.177.416 40.884.173 - 2.995.293.243 - 98,65 - Excise tax 15.180.592 9.450.593 - 5.729.999 - 37,74 72.892.735.125 76.946.258.798 8.849.462.006 12,14 Cost 66.887.070.364 70.763.225.607 3.876.155.243 5,79 Profit 6.005.664.761 6.183.033.191 177.368.430 2,95 1.Total revenue Deductions - Returned goods 3.Net revenue Source: Accounting-Finance Department 25 Revenue from import activities has increased continuously over the years, contributing a large part to the total revenue of the Company This is because in the past years, the Company has continuously expanded its import market The two main products of the company are raw materials, food additives and components, auto parts and motorbike accounts for a large proportion of imports, which is the basis for ensuring the Company has a stable source of revenue 2.3.1.2 Social benefit Over the past years, with its import business activities, the Company has contributed a great part to the industrialization and modernization of the country The company uses all its resources, capital in its business operations, looks carefully, and sets short-term and long-term strategic goals to expand its business in the future In particular, the company also contributes to improve the competitiveness of domestic goods through the supply of materials and equipment for domestic production facilities In addition, the company's manufacturing facilities, restaurants and branches have attracted a large number of employees, contributing to the problem of reducing the unemployment rate in the current economic situation, the level of workload for the company's employees and the culture of the office in order to improve the quality of labor for the company as well as for the whole society in a civilized and effective way 2.3.2 Challenges Direct effect of competition within the industry and with other foreign enterprises has cause challenges and hurdles that need the company to overcome Especially with the expanding of China’s power over the region, China goods has emerged into Vietnamese market and diversified customer’s choices because of their low price Potential trade war between China and the U.S has stirred up concerns about Vietnamese domestic market as China has been the major exporter to Vietnam and 26 particularly, most of imported components, parts and spares of DetechMotor factory are from Chinese Company As the irreversible trend of globalization, technology transfer has strong impact on production of each country and Vietnam is stepping up into international economic integration Detech basically is a Technology Development Supporting Company, and technology transfer is a matter of serious concern If there is no preparation or modernization, there is a likelihood that the company would lag behind The specialization of departments in the Company is unclear, the tasks are still overlapped, lack of consistency in the coordination, supporting of information and professional activities, which results in low productivity, many jobs delayed There is no close link between employees in the Company The working atmosphere of some departments is stressful, there is not a comfortable environment for staff to promote creativity and enthusiasm in their work 27 CHAPTER SOLUTIONS AND RECOMMENDATIONS TO IMPROVE IMPORT ACTIVITIES AT DETECH TECHNOLOGY DEVELOPMENT SUPPORTING JOINT STOCK COMPANY After analyzing, researching and finding out about the situation of import activities of Detech Joint Stock Company, I figure out that the company has the ability to survive and develop in difficult time, which stems from the fact that the company diversified range of products in an effective way Therefore, the company has gradually gained a strong position in the market Besides, there are still disadvantages that sometimes make the operating system of the company not efficient To maintain and improve succeed of the company, as well as overcome inner hurdles and weakness, I have some recommendations as below 3.1 Solutions to promote achievements of the company 3.1.1 Maximizing profit Profit is always an ultimate goal of any company In order to increase the efficiency of sales, resulting in revenue increasing, the company should enhance the ability to find customers, especially building close relationships with large, potential customers, board of directors needs to build an effective marketing plan to promote their brand name in the market Moreover, sale department need to build program to manage customer groups: potential customer group; traditional customer groups; longterm customers; retail customer group, etc Along with that, the production cost also needs to be minimized When signing the import contract, the company should pay attention to the price clause to save capital Contracts should be tight on all terms to avoid losing later At present, the terms of force majeure have not been properly considered by Vietnamese enterprises as well as Detech, which has made it difficult for us, thought the company should pay more attention to this issue to operate the business more safely 28 3.1.2 Finalizing import operations At present, the Company's operations are in line with reality and effective But this does not mean that they should never change Factors such as economics, politics, law and so forth will be constantly improved, which forces the Company to regularly monitor and change the operations to suit the situation Right from the planning stage of importing, choosing the business partner, the company must thoroughly understand the foreign partners about the development process, their business field; the pros and cons of materials, materials they produce In addition to master the art of negotiation, good use of the three elements of the negotiation is the context, time and power to achieve the best effect Regarding customs procedures, the Company should pay attention to the following points: Vietnam Customs, despite many efforts in simplifying the customs procedures, but in fact, the export staff of the company still complain about bureaucratic bureaucracy and working practices of customs officers Therefore, in order to avoid complications, customs officers must prepare necessary documents and understand imported goods in order to explain to Customs officers when required, thus minimizing delays in receiving progress 3.1.3 Completing the market research a With the domestic market The company needs to focus more on detecting the needs of the market They also need to know about the competition in the equipment market, which businesses have entered, are entering and will import equipment In addition, the company also needs to understand policies related to import of raw materials, financial and monetary systems and especially to monitor and update regularly and timely tariff of types of imported goods b With foreign markets The company should know the trade policies and trade protection policies of each country requires experts to analyze and forecast the economic and political 29 changes of each country, as well as understand international practices, international trade practices After collecting sufficient information, the Company should analyze and thoroughly study this information as a basis for making accurate decisions 3.2 Recommendation to overcome weakness 3.2.1 Training staffs The staff of the company must be knowledgeable, creative and know how to create a good working atmosphere to increase the efficiency of work In particular, the leaders in the Company need to know how to use physical and mental incentives to encourage employees to work hard Besides, leaders must have good diplomacy skills with domestic and foreign partners who are decisive in their work Professional staff of the company should be good at foreign languages, technical knowledge and foreign trade The company can implement the policy of sending staff to study abroad to improve their knowledge and access advanced knowledge of foreign countries while combining with the new market in the country In addition, professional staff must also be familiar with the Commercial Law and its adjustments and changes; In addition, the regulations of the Ministry of Industry and Commerce on the goods banned from import or export, as well as the international trade practice or laws of each country to apply well in the import and export activities of Company This solution will be effective if the company has staff who are qualified staff, staff assessment and comments are accurate, who can give accurate advices The company should arrange employees according to their strengths and capabilities Incorrect, inaccurate evaluation will lead to the use of employees in a way that is indecisive, thus losing the motivation of the individual 3.2.2 Renewal of business forms At present, Detech's main importer is auto parts and accessories; pool equipment, water treatment and environment; Raw materials, food additives, these are the strength of the company However, the company has not paid much attention to export activities In order to increase foreign currencies to support import activities and 30 expand relationships with other business partners, the Company needs to pay more attention to the export business On the other hand, export business is also a measure to promote the import activities of the company, in addition to attract foreign currency of foreign business partners to create a premise for the import of goods The company's mainstay export activities will create a completely new position in the scope of the company's activities in the business market At the same time Detech can make use of the products manufactured by the company as Detech brand motor and search overseas markets to maximize the efficiency of capital and power In addition, the Company may engage in joint ventures, associate with foreign partners to directly name or participate in bidding as the seller The company will supply all materials, materials and equipment at the request of investors without having to spend much capital to import those materials, materials and equipment If the customer needs to be identified, the company will participate in bidding or send their offers Then, the company will continue to inform about this need for their joint venture partners to carry out production and improvement to suit the needs of customers The company will continue to carry out the import procedures and provide to the investor During the warranty period, the company will act as the seller, stand out inspection, warranty, technical instruction of operating machinery This will save the cost for technical experts and create trust for customers during the aftermath With solutions to innovate business form as above, the Detech brand to become one of the leading brands of Vietnam will only be a matter of time 31 CONCLUSION Vietnam is trying its best in the industrialization and modernization process To accomplish, we cannot deny the great role of import-export business, especially in the context of economic globalization today Importing is the shortest way to get in touch with the world's advanced technologies, making the process of industrialization and modernization happen faster, soon leading to Vietnam becoming a developed country This is also the goal of the entire Board as well as the staff of Detech direction Recognizing the important role of import activities in the development of the market, from its inception to the present, through a lot of ups and downs, Detech has been showing its ability, thirst as well as their bravery on the market, building the image and belief for consumers both at home and abroad Import activities of the company are also bringing more economic and social benefits This is due to the correct orientation of the Board of Directors, efforts to strive tirelessly of all employees Although it is not a big brand in Vietnam, but with what has been achieved, Detech can completely confident in a bright future The current issue of the company is how to create a work environment that can help employees develop their creativity and work together to overcome the crisis Besides, Detech Technology Development Supporting Joint Stock Company is constantly striving, always having the study of its steps in the integration process of the country with the international, the company leaders always focus on the strategy, willing to learn and update the most advanced technology of foreign partners in the process of transferring high-tech products At the same time, the company always strives to develop policies that employ talented people and create a better working environment in the company as well as outside partners to promote sustainable development 32 In addition, the company always tries to study the reasonable solutions to solve the challenges as well as existing difficulties in its operation to create momentum for development in a sustainable future 33 REFERENCES Amadeo, K., 2017, “Imports and how they affect the economy”, The balance Buzzanell, P., and Lipton, K.,1995, “Whether a pinch or a dash, it adds up to a growing U.S spice market”, Food Review, 28-33 Ghymn, K.,1983, “The relative importance of import decision variables”, Journal of the Academy of Marketing Science, 55-59 Seyoum, B.,2014, Export-import theory, practices, and procedures, Routlegde, New York Shippen, B.,1999, “Labor market effects of import competition: Theory and evidence from the textile and apparel industries”, Atlantic Economic Journal, 42-47 Detech.com.vn, Our history, 10/07/2018, http://www.detech.com.vn/en/about-us/ourhistory Detech.com.vn, Our structure, 10/07/2018, us/organizational-structure 34 http://www.detech.com.vn/en/about- INTERNSHIP TASK SUMMARY 2/7: I came to the company to intern in weeks After giving a presentation about my study background and proposing the research topic, I was assigned to intern in the department of Import-Export Department 4/7- 9/7: I familiarized myself with the working environment of the company and my colleagues My supervios assigned me to learnt about the structure of the company, its functions and mission, as well as that of the Import-Export Department 9/7-27/7: I supported other staffs in doing photocopy and scan documents After days, I received specific work instructions I was exposed to the documents in the import export documents such as contract, bill of lading B / L, invoice, packing list, and so forth After all, my duty was to prepare necessary documents for customs staff to customs clearance 28/7-30/7: I summarized all the knowledge I obtained, then made comparison between practice and theory to complete the report 2/8: On the last day at the company, I made coffe and tea for all of my colleagues in the department and we had a small farewell party 6/8: Acquired for confirmation and signature of the export-import department, thus completing the internship Supervisor 35 ... 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