BÁO cáo HIỆN TRẠNG và kế HOẠCH NÂNG cấp WEBSITE DỊCH vụ TRỰC TUYẾN (INTERNET BANKING) NGÂN HÀNG TMCP bắc á e

BÁO CÁO HIỆN TRẠNG VÀ KẾ HOẠCH NÂNG CẤP WEBSITE DỊCHVỤ TRỰC TUYẾN INTERNET BANKING NGÂN HÀNG TMCP BẮC Á THE STATUS REPORT AND PLANS TO UPGRADE WEBSITE INTERNET BANKING OF BACA BANK 1.Int

BÁO CÁO HIỆN TRẠNG VÀ KẾ HOẠCH NÂNG CẤP WEBSITE DỊCH

VỤ TRỰC TUYẾN (INTERNET BANKING) NGÂN HÀNG TMCP BẮC Á

THE STATUS REPORT AND PLANS TO UPGRADE WEBSITE

INTERNET BANKING OF BACA BANK 1.Introduction

BacA bank was established by the governor’s decision of state Bank of Vietnam in 1994, stock was contributed by charismatic shareholders, is one of the big join-stock commercial banks, have the healthy business activities and effective, contributing to the development of Nghe An province and the country in general The main headquarters of BacA Bank is located in Vinh city, Nghe An province, Nghe An province with the network throughout the provinces, cities of the country’s key economic.Now, share capital of BacA Bank is 3000 billion, with more than 1500 staffs and 136 agencies/ transaction –rooms around the country BacA Bank has the young leadership and administration, self – motivated, have extensive experience in management and administration of banking operations on finance market – currency market in the county and on the world BacA Bank is one of the first banks have heplored very successful the software Core Banking is called “SYMBOLS” Is has made by Sungard System Access, of the solution of multi – core banking, providing operations: wholesale, retail capital management and commercial, support to online transactions

2 Real situation

Nowaday, our country is standing threshold of international economic integration, bring to many chances for business, but it’s also challenge to improve theirown “resistance” to face to difficulties on the world Moreover, Vietnamese are adjusting to transaction through the internet environment more and more, it gave for business a new task for services companies

BacA Bank isn’t excepted, precursor of BacA Bank was an investment and development bank for rural’s agriculture, through the process of self – renovate BacA Bank isn’s separate the initial selected targets, but it will be more develop than agricultural associate modernization, a retail bank will be more friendly with Vietnamese The fact that, BacA Bank has changed and identified new trade name

in 2012, invested and upgraded for online payment system, website baca-bank.vn has upgraded, redesigned to visual will be more lively and suitable with almost users can acess to use the bank’s services easily, continous 24/24 hours for each day

Compared with domestic banks, BacA Bank with banks such as: Techcombank, MB Bank, Eximbank,DongA Bank… BacA Bank is considered to

be one of the banks have information technology and electronic commerce system are very develop

3 Dissection SWOT ( Related to information technology, information system, e-commerce)

In order to have an information technology development strategy, information system, e-commerce, IT rooms has analysed advantages, disadvantages, chances, challenges of BacA Bank to build up strategies based on scientific basic to the board for approval

SWOT Matrix

Opportunities -Demand payment products

online is increasingly developed.

- Have many companies which provice products service suitable with payment online.

- Encouraged goverment

Threats

- Subject to fierce competition from rival banks in the country

- Requirement about the quality’s services of customers are increasingly developed, simply the operation done, intuitive, interface, perspicuous highly confidentcal infomation.

- The real situation about information steal of customers

and e-commerce fraudulents are increasingly sophisticated.

Strengths

- Having modern software system,

advanced, having many service

products the highly security

- Have prestigious in the country

and on the wolrd.

- Have extensive experience staff

line up, high level, enthusiansm.

- Friendly transaction, easy to use,

can carry out everywhere,whenever

Strategies

Use strengths to broadcast on the mass media to everyone will have more knowledge about Bac A Bank and the services’s bank

Strategies

Exploting strengths to overcome opponents

Weaknesses

Promoting the products to the

customers is still limited and the

habits about online payment is still

very new with Vietnamese.

Not compatible with other browsers

other than IE8

The value transaction is limited

(limit the high transaction and the

low transacsion)

Controlling information still have

many mistakes and waste time.

Now,we are only paying with the

businesses in the country.

Strategies

To recognize weaknesses to repair in order to catch chances

Strategies

Minimize weaknesses to complete with rivals

4 Compare with 3 competitors in the same industry

Compare with 3 competitors in the same industry Those are Maritime

Bank, Techcom Bank and Vietcombank

(Source: https://ib.nasbank.com.vn)

(Source: https://ebank.msb.com.vn/IBSRetail )

(Source: https://ib.techcombank.com.vn)

(Source: https://www.vietcombank.com.vn/ibanking/ )

About the same: almost banks have the same interface of website, very easy

to manipulate even for people who don’t have much knownledge about internet Specially, the website of banks use high security measures in oder to ensure about the information’s users.The main color, to recognize the trade name of banks also have disgned very skilful in each website

About differences: website internet banking of Bac A Bank is only adjust with the IE environment have Java 6 and over, and the different browser such as firefox, chrome Some missing functions such as: recover password function is not available at the website of BacA Bank

5 Dissection experences, lessons from domestic and foreign enterprises

With the explosion of information technology today, along with the complete banking, services directly to customers, the development of online payment technology no longer a target that’s required to set out But in fact, there are many lessons about risk when we use online payment on the internet, these risks are influenced on buyer or seller, about providers as banks will be the person who have many effect about their charicmatic and money

Some examples about the rick of banks in the digital age:

a China loss 46 billion USD because of comercial cheating :

http://vietnamnet.vn/vn/cong-nghe-thong-tin-vien-thong/98409/tq-thiet-hai-46-ti-usd-vi-lua-dao-truc-tuyen.html

b Customers of citigroup loss about 3 million USD :

http://www.cafef1.com/san-pham/khach-hang-cua-citigroup-thiet-hai-khoang-3-trieu-usd/

In oder to keep off risk when we use online payment, banks issued the cards and used primarily the true method OTP (one time password) This is a type of password randomly one time only and send from SMS to the cellphone number The password can send to Token Key ( OTP device automatic) of customers registered with the cards to provide commercial authenticantion code for users Links with website of the provide products units, charismatic services, confidence

Improving the website of bank by hiring the independent security origanizes such as: Bkis to survey all of systems to find out the gaps of security before

providing services Besides, banks are planning to deloy the signature applications

to ensure security for the electronic banking transaction

6 The applications of information technology solutions in banking sector.

Depen on each the specific step, we need to have the solutions and “intake” to bring the high efficiency In the current period, the goverment laied development

of information technology down as a policy So, it requires must to issuance of legal frameworks using information systems are liquidated very safety

For the problem about current security and safety, in addition to developing the systems need to set the standards about the application of information technology proximity to international practises, promulgating standards about information technology in banking in order to ensure safe; improving effective state management about infomation technologu promulgating the normative adjustment problems arise in the application process of information technology, check and timely all activities don’t comply with and risk – oriented testing

Besides, need to develope the information technology resources, high technology resources in the bank, organizing cooperation programs with foreign in the training of human resources and each project The organization is training in width, training depend on the online form to ensure the fast speed and the wide rane in oder to meet deman for rapid deloyment all applications of information technology activities in banking; Inviting many senior expects from leading banks

on the world such as: HSBC,citibank in order to join in the team of technology development

7.The strategy information technology and e-commerce applications in banking

Investment about technology of banks can divided into 2 major types of programs:

Firstly: Investing in basis and the technology systems architecure to ensure the best technology architecture, having efficiency and wide-open highly like

safety about information security, ensuring that can support the high level business growth in many years

Secondly, the programs which invest in the new technology to give the preemient products, preemient services About services, Bac A Bank deloied many automatic projects of the main business activities such as: approving redit, issuring and paying LC, trade money and overseas national currency exchange in order to reduce the waiting period of customets, improving the staff’s effective works and minimizing the risks in activities

Specially, Bac A Bank is deloying the advanced customers system to help the staff can take care of customers carefully and indentify accross all channels such as: Branch or call center, predicting about the demands about service products of customers bring out timely and exactly counsellors

Bac A Bank also invests the technology in improving and bring out the new products very continous, from the products and features on the electronic channels such as: Digital bank, ATM,the produts on mobile-phone to pricing systems allows and processing all products complex stucture related to finance market and capital market For example, Bac A Bank is carrying out deloy the using of online bank on many different services with fixed computers such as: iPad,iphone and many browsers such as: IE, safari,firefox

Forth coming, our bank will deloy the payment without the cards application

in oder ti raise advantages for customers in payment activities

8 The action plans and the specific objectives

8.1 The action plans:

Depen on the plan has setted out, IT room was built the specific investment projects, deloyment time, the number of staff and the expected efficiency when bring the software to use:

The cost of buying software: 3 000 000 USD ( equivalent: 63 000 000 000 dong)

The cost of hardware system: 600 000 USD (equivalent: 12 600 000 000 dong)

Time carry out expected: 12 months (including 10 months to deloy the software and integrating the system, 2 months for trail run

Number of information technology staff expected: 20 people

The average cost of maintaining the system: 250 000 USD per year (equivalent: 5 250 000 000 VND)

The average cost for staff’s salary: 2 000 000 000 per year

The average transaction costs: 3 300 VND per transaction Not collect the cost of internal transaction

After 12 months of operation, number of users the service and projectd turnover:

The cost of buying the software and hardware bank originally planned depreciation in 10 years Equivanlent 7 560 000 000 dong per year

The system consis of following modules:

Banking

(Management Information System)

Module Common Services

Module Customer

infomation (CIF)

 Module general ledge(GL)

Module Deposit

Module Saving

Module Customer lending

(Loan)

Module Cash Vault

Module Remittance

Module Trade Finance

Module SMS Banking Module Phone Banking  Module Internet Banking

Module human resource (HR)

Module Payroll Module Asset

Module SBV Report

8.2 Detail of turnove, profits every year:

ESTIMATED REVENUE PROFIT TABLE

Tar

get

1 Number of

people

expected to

use

2 Transaction

ees(Not

consist of

VAT)

3 The average

number of

transaction

yea/ person

4 Total

collected

charge

8,640,000,000 9,720,000,000 11,520,000,000 13,680,000,000 16,200,000,000 17,280,000,000 20,160,000,000 21,600,000,000

5 The average

cost

7,250,000,000 7,250,000,000 7,250,000,000 7,250,000,000 7,250,000,000 7,250,000,000 7,250,000,000 7,250,000,000

6 The average

profit

annual

1,390,000,000 2,470,000,000 4,270,000,000 6,430,000,000 8,950,000,000 10,030,000,000 12,910,000,000 14,350,000,000

7 Annual

depreciation

rate

7,560,000,000 7,560,000,000 7,560,000,000 7,560,000,000 7,560,000,000 7,560,000,000 7,560,000,000 7,560,000,000

8 Profit

before tax

(6,170,000,000) (5,090,000,000) (3,290,000,000) (1,130,000,000) 1,390,000,000 2,470,000,000 5,350,000,000 6,790,000,000

Unit: VND

Like this, after 4 years of operation, business activities began to interest So, when the number of users services are increasingly every year The bank can apply the accelerated depreciation method to recovery of capital quickly to continue research, investing the new system

Electronic banking is the modern payment method whit many preemient It’s great influence not only about things which are easily recognized as increasing the number of customers and banking services, reduce costs, ruduce intermediaties, creating favorable conditions for customers…but also about things which are very difficult recognized such as payment model, financial performance, market structure, laws and policies… far-reaching impact on the entire economy and society domestic and international

Electric banking is a revolution in the field of finance area It’s not only open the chances for development of bank stunned financial but also the chances to develop the information technology industry, tourism, products, consumer services Electronic bank is a part of the process “globalization”

However, still having many poblems need to research and improve in the areas such as: econimic, technical, laws and society in order to promote development of Vietnam’s electronic banking But, look at the trend of development of e-banking on the world and Vietnam’s first step in the area, we can confirm that the stain is going to successful implementation of e-banking

Reference material

1 Textbook:” Information technilogy system administration” – Dr

2 www techcombank com.vn

3 www.msb.com.vn

4 www vietcombank com.vn

5 Internal documents of BacA Bank