Tài liệu tham khảo |
Loại |
Chi tiết |
[1] Adrian, P. et al. (1995). Relationship marketing for competitive advantage:winning and keeping customers. London: Butterworth-Heinemann Ltd |
Sách, tạp chí |
Tiêu đề: |
Relationship marketing for competitive advantage: "winning and keeping customers |
Tác giả: |
Adrian, P. et al |
Năm: |
1995 |
|
[2] Alireza Fazlzadeh, A.., (2011). “How after-sales service quality dimensions affect customer satisfaction”,African Journal of Business Management, 5(17), pp. 7658-7664 |
Sách, tạp chí |
Tiêu đề: |
How after-sales service quality dimensions affect customer satisfaction”, "African Journal of Business Management |
Tác giả: |
Alireza Fazlzadeh, A |
Năm: |
2011 |
|
[3] Attafar, A., (2010), “A conceptual model for Iran’s car industry customers loyalty”,Faculty of Management and Human Resource Development.University Technology Malaysia Johor. Skudai |
Sách, tạp chí |
Tiêu đề: |
A conceptual model for Iran’s car industry customers loyalty”, "Faculty of Management and Human Resource Development |
Tác giả: |
Attafar, A |
Năm: |
2010 |
|
[4] Bilgili, B., (2008), “Kano model application for classifying the requirements of university students.ataturk university”,Faculty of Economics and Administrative Science Department of Marketing |
Sách, tạp chí |
Tiêu đề: |
Kano model application for classifying the requirements of university students.ataturk university” |
Tác giả: |
Bilgili, B |
Năm: |
2008 |
|
[5] Forooz, F., and Rostami, S., (2006), “After- Sales Service Necessity and Effectiveness: case study of Sarir international company”,Management and Engineering, 10(1), pp. 116-139 |
Sách, tạp chí |
Tiêu đề: |
After- Sales Service Necessity and Effectiveness: case study of Sarir international company”, "Management and Engineering |
Tác giả: |
Forooz, F., and Rostami, S |
Năm: |
2006 |
|
[7] Lin, S., (2009), “Empirical Study on Electric Power Customer Satisfaction Based on Kano model: International conference on services science”.Management and Engineering, 10(1), pp. 136-139 |
Sách, tạp chí |
Tiêu đề: |
Empirical Study on Electric Power Customer Satisfaction Based on Kano model: International conference on services science”. "Management and Engineering |
Tác giả: |
Lin, S |
Năm: |
2009 |
|
[8] Mohd Rizaimy Shaharudin,.., (2009). “Factors Affecting Customer Satisfaction in After-Sales Service Quality of Malaysian Electronic Business Market”,Canadian Social Science, 5(1), pp. 10 – 18 |
Sách, tạp chí |
Tiêu đề: |
Factors Affecting Customer Satisfaction in After-Sales Service Quality of Malaysian Electronic Business Market”, "Canadian Social Science |
Tác giả: |
Mohd Rizaimy Shaharudin |
Năm: |
2009 |
|
[9] Marcel van Birgelen, K.., 2002), “Customer evaluations of after-sales service contact modes:An empirical analysis of national culture’s consequences”,Intern. J. of Research in Marketing, 19(3), pp. 43 – 64 |
Sách, tạp chí |
Tiêu đề: |
Customer evaluations of after-sales service contact modes:An empirical analysis of national culture’s consequences”, "Intern. J. of Research in Marketing |
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[10] Nazim, A.., (2011), “Empirical analysis of After – sales service quality and customer satisfaction”,Management & Marketing, 6(4), pp. 561-572 |
Sách, tạp chí |
Tiêu đề: |
Empirical analysis of After – sales service quality and customer satisfaction”, "Management & Marketing |
Tác giả: |
Nazim, A |
Năm: |
2011 |
|
[11] Parul Aggarwal, (2010) “Factors of After-Sales Service quality Affecting Customer Satisfaction in Indian Consumer Electronics and Appliances Market”,TATTVA, 1(1), pp. 16 – 48 |
Sách, tạp chí |
Tiêu đề: |
Factors of After-Sales Service quality Affecting Customer Satisfaction in Indian Consumer Electronics and Appliances Market”, "TATTVA |
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[12] Rigopoulou, D. et al, (2008), “After-sales service quality as an antecedent of customer satisfaction: the case of electronic appliances Irini . Managing Service Quality”,Social Science ,18(5), pp. 512-527 |
Sách, tạp chí |
Tiêu đề: |
After-sales service quality as an antecedent of customer satisfaction: the case of electronic appliances Irini . Managing Service Quality”, "Social Science |
Tác giả: |
Rigopoulou, D. et al |
Năm: |
2008 |
|
[13] Rizaimy, M. et al, (2009), “Factors Affecting Customer Satisfaction in After-Sales Service of Malaysian Electronic Business Market”,Canadian Social Science, 5(6), pp. 10-18 |
Sách, tạp chí |
Tiêu đề: |
Factors Affecting Customer Satisfaction in After-Sales Service of Malaysian Electronic Business Market”, "Canadian Social Science |
Tác giả: |
Rizaimy, M. et al |
Năm: |
2009 |
|
[14] Sassan Eisazadeh Nashli, Ali Shahsavarian, Fatemeh Karimi, Mostafa Maleki, (2013). “Reviewing Customer Satisfaction of After Sales Services Quality Case Study: Modiran Khodro Co. (MVM)”,Life Science Journal, 10(1), pp. 1293-1297 |
Sách, tạp chí |
Tiêu đề: |
Reviewing Customer Satisfaction of After Sales Services Quality Case Study: Modiran Khodro Co. (MVM)”, "Life Science Journal, 10(1) |
Tác giả: |
Sassan Eisazadeh Nashli, Ali Shahsavarian, Fatemeh Karimi, Mostafa Maleki |
Năm: |
2013 |
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