Bài giảng môn Quản trị học Chương 10

10 Chapter Understanding Groups and Managing Work Teams © Pearson Education Limited 2015 10-1 Learning Outcomes • Define group and describe the stages of group development • Describe the major concepts of group behavior • Discuss how groups are turned into effective teams • Discuss contemporary issues in managing teams © Pearson Education Limited 2015 10-2 10.1 Define group and describe the stages of group development © Pearson Education Limited 2015 10-3 What is a Group? © Pearson Education Limited 2015 10-4 10.2 Describe the major concepts of group behavior © Pearson Education Limited 2015 10-5 Stages of Group Development © Pearson Education Limited 2015 10-6 Group Effectiveness Does a group become more effective as it progresses through the first four stages? © Pearson Education Limited 2015 10-7 Group Behavior © Pearson Education Limited 2015 10-8 Norms © Pearson Education Limited 2015 10-9 Conformity © Pearson Education Limited 2015 10-10 Types of Work Teams Problem solving teams Self-managed work teams Cross-functional teams Virtual teams © Pearson Education Limited 2015 10-16 Virtual Teams A type of work team that uses technology to link physically dispersed members in order to achieve a common goal © Pearson Education Limited 2015 10-17 Effective Teams © Pearson Education Limited 2015 10-18 Team Composition © Pearson Education Limited 2015 10-19 Team Member Roles © Pearson Education Limited 2015 10-20 Work Design Key work design elements: Autonomy Using a variety of skills Completing a whole and identifiable task Impact of task/project on others © Pearson Education Limited 2015 10-21 Team Processes Variables related to effectiveness: Common plan/purpose Specific goals Team efficacy Task conflict Minimal social loafing © Pearson Education Limited 2015 10-22 Shaping Team Behavior • Member selection is key • Teamwork training © Pearson Education Limited 2015 10-23 Rewards External rewards: • Promotions • Pay raises • Other forms of recognition Inherent rewards: •Camaraderie •Personal development •Helping teammates © Pearson Education Limited 2015 10-24 10.4 Discuss contemporary issues in managing teams © Pearson Education Limited 2015 10-25 Contemporary Issues © Pearson Education Limited 2015 10-26 Global Teams: Team Structure • • • • Conformity Status Social loafing Cohesiveness © Pearson Education Limited 2015 10-27 Global Teams: Team Processes • Communication issues • Managing conflict • Virtual teams © Pearson Education Limited 2015 10-28 When Teams are Not the Answer Three tests: Can the work be done better by more than one person? Does the work create a common purpose that’s more than the sum of individual goals? Is there interdependence between tasks? © Pearson Education Limited 2015 10-29 © Pearson Education Limited 2015 10-30