© Pearson Education Limited 2015 10-1Chapter 10 Understanding Groups and Managing Work Teams... © Pearson Education Limited 2015 10-310.1 Define group and describe the stages of group
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Chapter
10
Understanding Groups and
Managing Work Teams
Trang 2Learning Outcomes
• Define group and describe the stages of group
development
• Describe the major concepts of group behavior.
• Discuss how groups are turned into effective
teams
• Discuss contemporary issues in managing teams.
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10.1
Define group and describe the stages
of group development
Trang 4What is a Group?
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10.2
Describe the major concepts of group behavior
Trang 6Stages of Group Development
Trang 7Group Effectiveness
Does a group become more effective as it progresses through the first four stages?
Trang 8Group Behavior
Trang 9Norms
Trang 10Conformity
Trang 12Group Size and Group Behavior
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Group Cohesiveness
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10.3
Discuss how groups are turned into effective teams
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Groups Versus Teams
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Types of Work Teams
1 Problem solving teams
2 Self-managed work teams
3 Cross-functional teams
4 Virtual teams
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Virtual Teams
A type of work team that uses technology to link physically dispersed members in order to achieve a common goal.
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Effective Teams
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Team Composition
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Team Member Roles
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Work Design
Key work design elements:
1 Autonomy
2 Using a variety of skills
3 Completing a whole and identifiable task
4 Impact of task/project on others
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Shaping Team Behavior
• Member selection is key
• Teamwork training
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10.4
Discuss contemporary issues in managing teams
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Contemporary Issues
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Global Teams: Team Structure
• Conformity
• Status
• Social loafing
• Cohesiveness
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Global Teams: Team Processes
• Communication issues
• Managing conflict
• Virtual teams
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When Teams are Not the Answer
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