Đánh giá sự hài lòng của doanh nghiệp đối với thủ tục hải quan điện tử Nghiên cứu trường hợp cục hải quan Bình Dương

NGUY N TH H NG LAM DOANH CHUYÊN NGÀNH: NGÂN HÀNG 31.12 PGS.TS TP 11 1: 1.1 Khu v c công d ch v công 1.1.1.Khu v c công 1.1.2 K 1.2 D ch v công i n t 1.2.1 1.2.2 ch v công i n t 11 1.3 1.3.1 - 12 12 1.3 13 1.4 18 1.4.1 18 1.4 1.5 19 a doan 22 : 2.1 27 2.1.1 S l c v l ch s hình thành 27 2.1.2 28 2.1 H i quan Bình D ng 28 31 31 2.2.2 Quá 32 34 c 37 2.2.5 Nh ng t n t i h n ch c a th t c h i quan i n t 39 2.2.6 Nh n xét 41 : 43 44 45 46 46 50 3.2.3 53 57 58 63 3.3.1 63 3.3.2 65 3.3.3 66 3.3.4 69 3.3.5 70 3.3.6 c 71 4: 4.1 75 4.1.1 75 80 84 4.1.4 85 4.1.5 87 4.2 89 4.3 M t s h n ch c a lu n v n 92 K t lu n 93 HÌNH Hình 1.1: S khu v c cơng Hình 1.2: Hình 1.3: Shuib Basri (2010) Hình 1.4: Hình 2.1: Hình 2.2: Hình 3.1: Quy trình th c hi n nghiên c u Hình 3.2: Mơ hình nghiên c u Hình 3.3: .1: 2: 3: 4: B 5: 3.6: 7: 8: : : Total Variance Explained B : Component Matrixa : Model Summaryb : ANOVAb : Coefficientsa : : : 3.18: : : quan ) CBCC CNTT C/O (Certificate of Origin) DN HQ HQBD ISO (International Standard Organization) KTSTQ QLRR XNK TCHQ TTDL WCO (World Customs Organization) WTO c (World Trade Organization) - , a tác 1 c XNK ian qua DN; , :N nghiên P KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Approx Chi-Square Sphericity Df Sig .915 2.953E3 300 000 Total Variance Explained Initial Eigenvalues Com pone nt 10 11 12 13 14 15 16 17 18 19 20 Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings % of % of Cumul % of Varian Cumula Varian ative Varian Cumula Total ce tive % Total ce % Total ce tive % 9.279 2.276 1.421 1.383 1.158 987 923 752 650 619 579 558 501 473 427 404 392 377 325 298 37.116 9.104 5.685 5.532 4.633 3.947 3.691 3.008 2.601 2.475 2.316 2.232 2.005 1.892 1.708 1.617 1.567 1.507 1.301 1.191 37.116 46.221 51.906 57.438 62.072 66.019 69.710 72.719 75.320 77.794 80.110 82.342 84.347 86.239 87.948 89.564 91.131 92.638 93.939 95.130 9.279 2.276 1.421 1.383 1.158 37.116 9.104 5.685 5.532 4.633 37.116 46.221 51.906 57.438 62.072 4.042 3.786 2.989 2.766 1.935 16.168 15.144 11.957 11.065 7.738 16.168 31.312 43.269 54.333 62.072 21 22 23 24 25 269 1.077 96.207 263 1.051 97.259 250 1.000 98.259 231 925 99.184 204 816 100.000 Rotated Component Matrixa Component AT3 AT1 AT2 AT4 AT5 HB1 DU2 DU1 DU4 DU5 TC1 TC2 TC3 DU3 HT2 HT3 HT1 HT4 PT2 PT1 PT3 PT5 PT4 HB2 HB3 826 805 785 666 546 466 687 651 645 629 628 601 591 542 495 878 828 784 606 464 821 767 552 524 518 761 611 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Approx Chi-Square Sphericity Df 911 2.815E3 Sig 276 000 Total Variance Explained Initial Eigenvalues Comp onent 10 11 12 13 14 15 16 17 18 19 20 21 22 Extraction Sums of Squared Loadings Rotation Sums of Squared Loadings % of % of Cumulati Varianc Cumulat Total Variance ve % Total e ive % Total 8.890 2.264 1.420 1.383 1.156 948 887 737 639 580 562 503 475 472 426 395 387 354 298 272 265 251 37.040 9.432 5.915 5.762 4.817 3.949 3.697 3.070 2.663 2.416 2.344 2.097 1.980 1.965 1.774 1.647 1.611 1.473 1.241 1.132 1.105 1.044 37.040 46.472 52.387 58.149 62.966 66.915 70.612 73.682 76.345 78.762 81.105 83.202 85.182 87.148 88.922 90.569 92.179 93.653 94.894 96.026 97.132 98.176 8.890 37.040 2.264 9.432 1.420 5.915 1.383 5.762 1.156 4.817 37.040 46.472 52.387 58.149 62.966 3.723 3.678 2.979 2.742 1.989 % of Varianc Cumulat e ive % 15.511 15.326 12.412 11.427 8.289 15.511 30.837 43.249 54.676 62.966 23 24 231 206 964 99.141 859 100.000 Extraction Method: Principal Component Analysis Rotated Component Matrixa Component AT3 818 AT1 811 AT2 790 AT4 659 AT5 533 DU2 692 DU4 653 DU1 651 DU5 644 TC1 611 TC2 573 TC3 568 DU3 561 HT2 879 HT3 829 HT1 784 HT4 606 PT2 819 PT1 769 PT3 559 PT5 532 PT4 527 HB2 768 HB3 602 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization Rotated Component Matrixa Component AT3 AT1 AT2 AT4 AT5 DU2 DU4 DU1 DU5 TC1 TC2 TC3 DU3 HT2 HT3 HT1 HT4 PT2 PT1 PT3 PT5 PT4 HB2 HB3 818 811 790 659 533 692 653 651 644 611 573 568 561 879 829 784 606 819 769 559 532 527 768 602 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Approx Chi-Square Sphericity Df Sig .674 157.864 000 Total Variance Explained Extraction Sums of Squared Loadings Initial Eigenvalues Comp onent Total % of Variance 1.976 583 441 65.865 19.429 14.706 Cumulative % 65.865 85.294 100.000 Extraction Method: Principal Component Analysis Component Matrixa Component HL3 848 HL2 798 HL1 787 Extraction Method: Principal Component Analysis a components extracted Total 1.976 % of Variance 65.865 Cumulative % 65.865 : Regression Variables Entered/Removedb Model Variables Removed Variables Entered Hieu nhu cau doanh nghiep, Cai tien phuong thuc quan ly, He thong khai bao HQDT, Nang luc phuc vu, Muc an toana Method Enter a All requested variables entered b Dependent Variable: Hai long Model Summaryb Model R R Square Adjusted R Square Std Error of the Estimate 893a 798 793 45474865 a Predictors: (Constant), Hieu nhu cau doanh nghiep, Cai tien phuong thuc quan ly, He thong khai bao HQDT, Nang luc phuc vu, Muc an toan b Dependent Variable: Hai long ANOVAb Sum of Squares Model Regression Residual Mean Square Df 187.437 47.563 230 F 37.487 181.277 Sig .000a 207 Total 235.000 235 a Predictors: (Constant), Hieu nhu cau doanh nghiep, Cai tien phuong thuc quan ly, He thong khai bao HQDT, Nang luc phuc vu, Muc an toan b Dependent Variable: Hai long Coefficientsa Unstandardized Coefficients Model Std Error B (Constant) -1.422E-16 423 030 Nang luc phuc vu 463 He thong khai bao HQDT Collinearity Statistics Beta T 030 Muc an toan Standardi zed Coefficie nts Sig Toleranc e VIF 000 1.000 423 14.275 000 1.000 1.000 030 463 15.593 000 1.000 1.000 328 030 328 11.073 000 1.000 1.000 Cai tien phuong thuc quan ly 481 030 481 16.216 000 1.000 1.000 Hieu nhu cau doanh nghiep 255 030 255 8.597 000 1.000 1.000 Collinearity Diagnosticsa Variance Proportions Cai tien Hieu nhu Nang He thong phuong cau Dimensi Eigenval Conditio (Consta Muc luc phuc khai bao thuc doanh Model on ue n Index nt) an toan vu HQDT quan ly nghiep 1 1.000 1.000 00 00 74 04 22 00 1.000 1.000 00 00 01 92 07 00 1.000 1.000 00 99 00 00 01 00 1.000 1.000 00 00 25 04 70 00 1.000 1.000 00 00 00 00 00 1.00 1.000 1.000 1.00 00 00 00 00 00 a Dependent Variable: Hai long a Dependent Variable: Hai long Residuals Statisticsa Minimum Maximum Mean Predicted Value -2.9887502E0 2.8785489E0 -8.6559761E-17 Residual -1.23918080E0 1.12124169E0 00000000 Std Predicted Value -3.347 3.223 000 Std Residual -2.725 2.466 000 a Dependent Variable: Hai long Charts Std Deviation 89308655 44988489 1.000 989 N 236 236 236 236 : Mã hóa HT HT1 HT2 HT3 HT4 TC TC1 TC2 TC3 DU DU1 DU2 DN c DU3 DN DU4 DU5 AT AT1 AT2 AT3 DN AT4 AT5 DN HB DN HB1 DN HB2 DN HB3 DN PP PT1 PT2 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388 ... 27 2.1.2 28 2.1 H i quan Bình D ng 28 31 31 2.2.2 Quá 32 34 c 37 2.2.5 Nh ng t n t i h n ch c a th t c h i quan i n t 39 2.2.6 Nh n xét ... n nghiên c u Hình 3.2: Mơ hình nghiên c u Hình 3.3: .1: 2: 3: 4: B 5: 3.6: 7: 8: : : Total Variance Explained B : Component Matrixa : Model Summaryb : ANOVAb : Coefficientsa : : : 3.18: : : quan. .. sau: 17 (responsiveness): nce): hàng 1.3 [23][24] th 18 1.4 1.4 [27] Bachelet [20] Theo Ph [27] hài lòng, n thú 19 [26] Ch 1.4 có [22] 20 K xác, c c hàng m 21 + Thông tin Hình 1.3 Mohammed Ateeq