Luận văn thạc sĩ Hệ thống thông tin quản lý: Các yếu tố ảnh hưởng đến sự hài lòng của phụ huynh khi sử dụng hệ thống sổ liên lạc điện tử ở các trường THCS tại thành phố Hồ Chí Minh

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ABSTRACTS

Electronic contact book system (SLLĈT) is one of the new systems deployed and popularized in the current high schools Schools use the system as a strategy to improve the quality of education in a modern educational environment

The study aims to test and measure the impact of factors affecting parents' satisfaction when using electronic contact book system A proposed research model used

in HCMC %DVHGRQWKHUHOHYDQWUHVHDUFKPRGHOWREHFRQVLGHUHGDVWKH6//Ĉ76\VWHP[1] together with the related theory of the Technology Acceptance Model [2], the Information System Success Model [3], [4], Social cognitive theory [5]

Quantitative research results with 31 observed variables, data collected 265 samples, showed that the degree of influence of the factors on Parent Satisfaction when using the 6//Ĉ76\VWHP from strongest to weakest as follows: Perceived Usefulness ȕ

= 0.226); Perceived HDVH RI XVH ȕ    &RPSXWHU Self-efficacy ȕ   ,QIRUPDWLRQTXDOLW\ȕ  6\VWHPTXDOLW\ȕ  , along with that the Service quality of factor does not affect the Parent's Satisfaction in this study Through multiple regression analysis, the regression coefficient R2 adjusted by 0.586, so the Model is suitable as a reference for the related studies

In the context of limited resources and time, this study did not avoid certain limitations However, with the results achieved, this study can be useful for managers of the system development, deployment, as well as educational institutions in building a strategic vision for the system and improve the quality of education to meet the mission role for organizations

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