(Tiểu luận) logistics topic logistics analysis of viettel post

NATIONAL ECONOMICS UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION NEU 2+2 BACHELOR’S DEGREE *** LOGISTICS Topic: Logistics analysis of Viettel Post Instructor: Le Phan Hoa Class: DSU 6A Group: Student full name: Vu Nguyen Khuong – DSU06038 Bui Phuong Minh – DSU06043 Tran Khoi Nguyen – DSU06050 Nguyen Anh Kiet – DSU06037 Pham Thi Bao Ngoc – DSU06048 Nguyen Ha My – DSU06044 Table of content I: Introduction Vision 2 Mission II: Overview about Viettel Post's Supply Chain .4 Suppliers Producer Activities in domestic supply chain management of Viettel Post 3.1 Source 3.2 Delivery III: Current difficulties of the company and solutions to overcome them 12 References 12 I: Introduction Viettel Post is a member unit of Military Telecommunications Group (Viettel), specializing in business services: Domestic and international express delivery, many different services such as: Courier service (VCN), express delivery service (VHT), Economical delivery service (VTK), Viettel Post Joint Stock Company, widely known as Viettel Post, was established on July 1, 1997 with the initial mission of serving Military agencies in the Ministry of Defense In 2009, Viettel Post officially operated under the model of a joint stock company after successfully implementing the equitization plan through initial public offering On April 13, 2012, Hanoi Department of Planning and Investment granted a business registration certificate to Viettel Post Joint Stock Corporation, which was established as the first corporation in the model of Military Telecommunications Group With a long-term vision and a view of sustainable development, Viettel Post has focused on investing in the field of Delivery With continuous efforts, Viettel Post has become one of the leading brands in Vietnam in terms of delivery with a series of post offices, operation centers and network expansion to all 100% of provinces and cities nationwide Viettel Post always considers human resources as a core factor and a valuable asset With the slogan: “Viettel Post- Going far to get closer to people", the Corporation has built a lean, honest and hardworking staff To meet a wish of customers when using the service Vision Becoming a Hi-tech Logistics Company, in the top enterprises in Vietnam by 2025 Viettel Post's strategy is still to develop multi-service business, service transactions closer to customers for both domestic and international markets, and always affirm to be an enterprise that fulfills its obligations to the community and be responsible to society Viettel Post wants sustainable development Viettel Post is an enterprise with the highest growth rate in the postal industry, always a pioneer in the application of advanced and modern technology in the 4.0 digital technology era Along with the long-term vision and the aim of sustainable development, Viettel Post always concentrates on technology investment especially in the field of delivery Moreover, Viettel Post also creates a professional and modern working environment where the employees can maximize their rights to work, dedicate, develop and honor Mission Constantly innovating ways to provide services, improve quality standards, make as much as resources based on a solid foundation to ensure the provision of full logistics services with the highest efficiency for the whole society During the past years, Viettel Post has always been persistent with its customer service philosophy: Take the customer as the center: Each customer is a separate individual that needs to be respected, cared for and listened to, understood and served separately Continuous innovation, together with customers to create more and more perfect products and services Doing the business with kindness:  Kind management thinking  Good products and services  Kind staff II: Overview about Viettel Post's Supply Chain Suppliers Through the company's expansion and orientation, Viettel post has developed its relationship with suppliers not only in the delivery sector, but also in many other business areas as well As a result of all achievements the company get, Viettel Post has been recognized as a company with a sustainable development strategy There is a long list of Viettel Post's partners, including many large Vietnamese domestic and forgein enterpreise such as s Bank for Agriculture and Rural Development of Vietnam (Agribank), Sen Do Joint Stock Company (Sendo), Samsung Group (Samsung) , Nissan Vietnam Co., Ltd (Nissan)… The growing popularity of online shopping has become one of the main driving forces behind the growth of express delivery services in recent years The growth of online sales will outpace that of total retail sales, and business-to-customer (B2C) services will continue to be the strongest segment of ecommerce In order to maintain a competitive edge, e-commerce branches are cooperating more often (competitors such as TIKI, LAZADA, Shoppe,…) to distribute goods to consumers Producer The company owns a high-quality warehouse system in Hanoi, Da Nang, Ho Chi Minh, Dong Nai, Can Tho with a total area of more than 100,000m2, a convenient location for storing and transporting goods all over the country Production process: Step 1: First of all, customer will fill in personal information and location, then create a new order and fill in the information of the person they want to deliver to Step 2: Next, the order has been transferred to the post office, the customer service center operates the relevant post office If the customer service center operates for the county branch, the county branch continues to be responsible for operating down to the receiving post offices and sales staff lines Step 3: The order will be successfully accepted if they satisfied the conditions following: Do not accept transportation of goods banned from delivery in accordance with the law Group 1: Explosives such as explosives, explosives, fireworks, bullets, etc Group 2: Gases such as flammable gases, toxic gases, non-flammable, non-toxic gases, etc Group 3: Flammable liquids such as paints, gasoline, flammable liquids Group 4: Flammable solids Group Oxidizing substances, organic compounds Group Toxic substances, infectious substances Group All kinds of radioactive materials, radioactive substances Group Chemical substances that are hazardous to contact Group Other dangerous goods such as anesthetics, stimulants, magnetic substances, articles Do not accept shipping with goods outside the scope of service of Viettel Post Step 4: After being sorted:  4a: Order has been received successfully After successfully receiving the customer's order, the salesperson will update the status of receipt of the goods on the system  4b: Order which did not satisfy the conditions will be refused and must be canceled  4c: Canceling the order due to unsuitable Step 5: The successful order will be move for the relevant packaging department Step 6: The packaging department responsible for packaging the product due to the following rules:  Facilitate storage and handling Document continues below Discover more from: Logistics Management Đại học Kinh tế Quố… 239 documents Go to course 24 111 Trường Đại học Kinh tế Quốc dân Việt Nam Logistics Management 100% (4) Kiến thức Logistics quản lý… Logistics Management 100% (3) HOẠT ĐỘNG Logistics CỦA Shopee Logistics Management 100% (3) BAI - 456 14 Logistics Management 100% (2) Viettel post 74 Logistics Management 100% (1) Tai lieutieu luan hay ve  Promote better utilization of transport equipment  Provide product protection 52 incoterm… Logistics Management 100% (1)  Promote the sale of the product  Change the product density  Facilitate product use  Provide reuse value for the customer Step 7: Delivering the order to customers buy using given mean of transports Step 8: Customer not satisfied by the product having an issue during the process, the customer can have the compensation insurance policy of Viettel Post for customers: Compensation 100% of the value of damaged goods for packages using cargo insurance (maximum postal insurance of 100 million VND) Activities in domestic supply chain management of Viettel Post Delivery Reliability: Viettel Post has a competitive advantage because of being a military enterprise Although the delivery speed is still quite slow and the delivery fee of Viettel Post is more expensive than the common ground of other shipping units, the quality assurance of goods being intact, not damaged and broken (Delivery Reliability), Viettel Post is probably the unique in delivery market in Vietnam Everything has a certain tradeoff and a shipping company like Viettel post should choose the best point in its strategies to develop and improve better, and that strength is the promise about the sustainability of goods For other transport units, although being fast in speed like Giao Hang Tiet Kiem or cheap freight like Ninja van, sometimes the goods reach the hands of consumers, in some cases that the box of goods is dented, the packages are dirty or torn or cannot keep its original shape, Viettel Post can guarantee that In the field of B2C transporting the consumer goods to the final customer, Viettel Post may be not a rival compared to other delivery services However, in the field of B2B distributing the industrial goods to manufacturers, factories, Viettel Post perfectly attains success because it ensures the preservation of products such as: parts of machinery, equipment until they are delivered Viettel post's postal staff are very responsible and always make sure not to damage the goods, Viettel Post is ready to compensate if any problems arise with its return policy Quality: The quality of service is able to meet the delivery needs, the whole process as well as the network infrastructure is always rated at a good level with qualified and well-trained staff, good service attitude In addition, customers also have a bad feeling about the reasonableness of the shipping cost, the conditions to ensure when participating in the service, the payment service still has many shortcomings, and the after-sales policies are still inadequate => The quality of delivery service of Viettel Post does not run smoothly in all sectors 3.1 Source 3.1.1 Demand for the service A product manufacturing company can produce products based on researching the market's needs and then sell them to their customers (direct customers, distributors, retailers, etc.) without having direct contact with customers during the product creation process Therefore, the supply of demand for services is an essential source for a service company like Viettel Post In terms of service, the corporation can provide the type of service, but it cannot produce the value of the service until the customer's requirements and needs to utilize the service are met In other words, the process of developing a full service must be linked to consumers, addressing and meeting their demands As a result, for Viettel Post's postal service, the "customer" is not only an output partner but also an important input source for business 3.1.2 Human Resources Viettel Post frequently hires employees via its website (viettelpost.com) or through recruiting sites such as indeed.com, timviecnhanh.com, mywork.com The establishment of variety in recruiting forms and the relatively thorough selection of recruitment support units (the majority of the websites utilized by Viettel Post are recognized and trustworthy websites) demonstrates the company's attention on human aspects and meticulous resource preparation For labor resources, Viettel Post collaborates with several affiliated recruiting sites; it can be observed that the organization has an ample supply of human resources and is not confined or dependent on any firm Viettel Academy, a Viettel Military Industry and Telecommunications Group unit, is also an essential source for Viettel Post Viettel Post has partners that are professional bodyguard training firms for the role of the security guard Still, it will pick a partner, not a fixed supplier, mainly based on the post office location Some of them are Thang Long Security Company (Ho Chi Minh City, Hanoi), Phu Hung Security Company (Dong Thap) 3.1.3 Software, management system resources Viettel Telecom and Information Technology Solution Center, Viettel Telecom Software Center, and Viettel Quality Measurement Center It can be claimed that Viettel Post's input supply is heavily reliant on these enterprises in the same group, which adds a lot of efficiency to the supply chain but also inhibits Viettel Post's partner expansion 3.1.4 Relationships management VietinBank and Viettel Post collaborate in various areas, including personnel deposit collection, co-branded card issuance, salary payment via card accounts, postage payment via VietinBank POS, payment guarantee services payment, delivery Nissan's partner in processing all Nissan spare parts orders across the country is Viettel Post The collaboration of these two organizations will aid in delivering Nissan items to clients in the least amount of time Furthermore, with urgent orders, 10 consumers might receive the items the same day Viettel Post has assisted Nissan in increasing its ability to distribute replacement parts to consumers to better serve customers due to this collaboration Viettel and Zalo are also business partners Customers who purchase from the Zalo store can save up to 30% on delivery costs by using Viettel Post PVcomBank and Viettel Post inked long-term bilateral service provider contracts, establishing the most favorable circumstances for partners to save costs, optimize service quality, and provide customers with convenient goods and services 3.2 Delivery 3.2.1 Viettel Post Distribution Direct distribution: Viettel Post has covered 100% of the delivery network including island districts throughout the territory of Vietnam (2021) In which, the Post Office (the point of receiving express mail): there are nearly 680 post offices, including: 300 level post offices, 380 level and post offices, 300 mail delivery agents nationwide, and has nearly 1000 vehicles with enough tonnage, trailers, and container trucks to ensure timely, fast and safe customer service Online channel: Set up a Page on Facebook Viettel Post and advertise services on the Page Total Likes 243K likes, 258K followers The Viettel Post application on the phone application helps customers easily look up the journey of goods they have ordered Make an online order at Viettel has determined the goal of Viettel Post to become the number Logistics enterprise in Vietnam based on high technology Accordingly, Viettel Post also determined that applying technology alone is not enough, but it is necessary to create intelligent, ambitious Postal people with a spirit of solidarity to be able to complete it Therefore, Viettel Post has expanded its link range MyGo : With the mission of "socializing" freight forwarding and "digitizing" the transportation industry, MyGo has upgraded its features and launched new services providing large freight solutions based on technology includes: transportation of whole goods, transportation of goods in batches, transportation of goods in packages Up to now, MyGo is getting closer to the goal of becoming a "Multi modal transportation platform", bringing 4,751 trucks, 2,072 logistics drivers and 53 partners to the floor, changing the 11 connection method from 1-N moving to the country to help optimize costs and create a premise for ViettelPost to transform itself into a Logistics company Thereby turning MyGo into a multimodal transport platform 3.2.2 Logistics activities of Viettel Post a Logistics services Consist of loading and unloading services, warehousing and storage services, customs agency services, cargo planning, receiving, warehousing and information management related to transportation moving and storing goods throughout the logistics chain; the handling of returned goods, inventory, obsolete and out-of-fashion goods and redistribution of such goods; container leasing and leasing and other services related to transportation (following specialized legislation on logistics) b Means of transport The company's large trucking partner is ISUZU, the model handed over is a truck model designed specifically for Viettel Post to help highlight the company's brand, and at the same time evaluate the cooperation of the two units It can be said that Viettel Post is currently the leading company in the top 10 prestigious transportation and logistics companies Although revenue increased but not high for shipping services, accounting for a small market share for big-name competitors such as Shopee, Lazada, Tiki, Sendo The company has just launched two e-commerce channel services Voso.vn and MyGo ride-hailing and delivery application to provide connection services between customers and manufacturers However, the company has not made full use of the technology of these two services, so it is necessary to come up with solutions to increase revenue and improve the company's production and business efficiency Viettel Post focuses on multi-service business, however, Postal Joint Stock Company still conducts delivery business, mainly including domestic and international delivery In addition, with the goal of encroaching on logistics services, this type of service is also focused and developed Therefore, Viettel Post also deals in a number of domestic delivery services, including: Transportation service (VTT), Domestic full-time transportation (VLC), General cargo transportation service (VLG) 12 c Inventory Inventory turnover: The inventory turnover ratio measures the performance of a business through the effective use of working capital Inventory turnover in Q4 2020 is 8.94 and in Q3 2021 it is 13.63 The increase in inventory turnover shows that Viettel Post has used working capital more effectively, contributing to improving the company's dynamics in production and business Viettel Post's inventory turnover period in the fourth quarter of 2020 is 41 days while in the third quarter of 2021 it is 27 days representing the time it takes the company to turn one round of inventory (Read details in appendix) Accounts Receivables Turnover: the number of times per year that a business collects its average accounts receivable Accounts Receivables Turnover in the fourth quarter of 2020 is 4.15 and in the third quarter of 2021 it is 2.8 The decrease in Accounts Receivables Turnover proves that the recovery speed of Viettel Post's receivables is slow, slows the company's capital turnover 13 III: Current difficulties of the company and solutions to overcome them The management is lax due to the large network, the further away from the central postal headquarters, the less strict it is => Measures: It is necessary to improve the management of the company's operations as well as the working process of employees, in order to ensure good service performance as committed, limit disagreements in the company management in different regions or postal centers of the system The recruitment and training of delivery staff is not rigorous, leading to the attitude and working way is not really good, the attitude towards customers is poor => Measures: Need to focus on training human resources, staff at the post office should be enthusiastic and gentle, delivery staff must be polite, because for "service" customer service is not only responsibility of any individual but of everyone in the business The role of the supply chain has not been promoted in enterprises, leading to the inability to clearly see the benefits and importance of supply chain management in production, business and service activities => Measures: Suppliers are a very important part, businesses should pay more attention to building close relationships with their suppliers, need a fixed and long-term supplier , limiting the change of suppliers continuously reduces reputation and working efficiency References Source: GIỚI THIỆU TỔNG CÔNG TY CỔ PHẦN BƯU CHÍNH VIETTEL https://viettelpost.com.vn/quan-he-co-dong/gioi-thie%CC%A3u-to%CC%89ng-cong-ty/ Source: Nissan Việt Nam bắt tay Viettel Post “hợp tác phát triển” (http://xehoiviet.info/nissanviet-nam-bat-tay-viettel-post-hop-tac-cung-phattrien.html) Nissan Việt Nam bắt tay Viettel Post “hợp tác phát triển” (http://www.autovn.com.vn/2016/03/nissan-viet-nam-va-viettel-post-ky-ket-hoptac.html) 14 Vietinbank Viettel Post ký kết hợp tác toàn diện (https://tinbaoqdnd.wordpress.com/2013/02/27/vietinbank-va-viettel-post-ky-hop-tactoan-dien/amp/) Shopee hợp tác Viettel Post giảm giá vận chuyển cho khách hàng (http://www.taichinhdientu.vn/tu-van-mua-sam/shopee-hop-tac-cung-viettel-post-giamgia-van-chuyencho-khach-hang-155735.html) Mua sắm Zalo tiết kiệm 30% phí vận chuyển Viettel Post (http://www.vccinews.vn/news/19517/mua-hang-tren-zalo-shop-tiet-kiem-30-phi-vanchuyen-cungviettel-post.html) Pvbank Viettel Post hợp tác để gia tăng giá trị cho khách hàng (http://baomoi.me/doanh-nhan/pvcombank-va-viettel-post-hop-tac-de-gia-tang-gia-tricho-khachhang_tin1486623.html) 15