Nâng cao chất lượng nhân lực tại công ty tnhh mtv vắc xin và sinh phẩm số 10

BO • GIAO DUC • VA DAO TAO • TRIONG DAI HOC KINH TE QUOC DAN TRJdNG DHKTQD TT THONG TIN THtf'.TFN DAO NGOC PHUC NANG CAO CHAT LIONG NHAN IlC • • TAI CONG TY TNHH MTV VAC XIN VA SINH PHAM SO CHUYEN NGANH: KINH TE CHINH TRI MA NGANH: 8310102 LUAN VAN THAC SI KINH TE CHINH TRI• • • NGUCH HU ONG DAN KHOA HOC: PGS.TS TO DU”C HANH • • DAI HOC K.T.Q.D TT THONG TIN nk VIEN HA NOI - NAM 2019 L0I CAM DOAN Toi da doc va hieu ve cac hanh vi vi pham so trung thoc hoc thuat Toi cam < A A ket bang danh du ca nhan rang nghien cuu toi to thoc hien va khong vi pham yeu cau ve so trung thuc hoc thuat HaNdi, thangAlc nam 2019 Tac gia luan van Dao Ngoc Phuc Ldl CAM 0N Trong suot qua trinh tu bat dau hoc tap o giang duong nay, em da nhan duqc rat nhieu su quan tam cua Thay Co Voi long biet om sau sac, em xin gui loi cam om chan den cac Thay Co o khoa Kinh te Chinh tri da cung voi tri thuc va tam huyet cua minh truyen dat von kien thuc quy bau cho em suot qua trinh hoc tap tai truong Dac biet em xin chan cam on PGS.TS To Duc Hanh da tan tam huong dan em qua tung buoi thao luan ve linh vuc nghien cuu de em hoan bai luan van cua minh Luan van duqc thuc hien khoang thoi gian 06 thang Buoc dau di vao thuc te, tim hieu linh vuc sang tao nghien cuu khoa hoc, kien thuc cua em han che, vay khong tranh khoi nhung thieu sot, em rat mong nhan duqc y kien dong gop quy bau cua quy Thay Co de phan kien thuc cua em linh vuc duqc hoan thien hon Hoc vien Dao Ngoc Phuc YEU CAU CUA HOI DONG DANH GIA LUAN VAN THAC SI • X •> X • • •> Ve: Nhtmg diem can sua chua bo sung truoc nop luan van chinh thuc cho Vien Dao tao Sau dai hoc Dao Ngoc Phuc 4eu hoc vien co trach nhiem chinh s£ra theo yeu cSu cua Hoi dong danh gia luan van Trong trirang hap khong chinh si'ra se long dirge cong nhan ket qua bao ve dc vien phai dong ban yeu cdu chinh sura vao trirac Muc luc cua QuySn luan van chinh thurc nop cho Vien DTSDH BO GIAO DUC VA DAO TAO TRUONG DAI HQC KINH TE QUOC DAN CQNG HO A XA HQI CHU NGHIA VIET NAP Dqc lap - Tu - Hanh phuc Ha Noi, thang nam 2019 BAO CAO CHINH SUA, HOAN THIEN LUAN VAN THEO YEU CAU CUA HQI DONG DANH GIA LUAN VAN TOT NGHIEP Ho va ten: Dao Ngoc Phuc Ma HV: CH260143 Nguui huong dan: PGS TS To Due Hanh Chuyen nganh: Kinh te chinh tri Ten de tai luan van: Nang cao chat luong nhan luc cua cong ty TNHH MTV vac xin va sinh pham so Can cu quyet nghi tai buoi hop 23/12/2019 cua Hoi dong danh gia luan van tot nghiep (duoc lap theo Quyet dinh so .ngay / /2019 cua Hieu truong Truong Dai hoc Kinh te Quoc dan), hoc vien da chinh sua, hoan thien luan van theo cac noi dung nhu sau: Noi dung HV da chinh sua, bo sung The hien luan van (ghi rd so dong, so STT hoac giai trinh ly trang) neu muon bao luu y kien ban dau Sua lai thdi gian Pham vi nghien cuu: Trang 4, dong 2: Pham vi nghien cuu: Tu nam nghien cuu: Tir nam 2016 den 2016 den nam 2018 2016-2018 nam 2018 Vo Van Due (2012), Tac dong cua toan cau hod va hoi nhap kinh K qudc te ddi vdi thi trudng lao dong cua Viet Nam, Tap chi Kinh te va Phat trien, so 227 Nguyen Thi Phuong Lan (2015), Hoan thien he thong cong cu tao dong luc cho cong chicc Cap nhat them d cac cu quan hanh chinh nha nude, Luan an tai lieu tham Tai lieu tham khao Tien si, Hoc vien Hanh chinh Quoc gia khao Dang Phuong Nga, (2018), Chat luong cong chuc quan ly van hoa cua bo van hoa, the thao va du lich, Luan an Tien sy, Truong dai hoc Kinh te Quoc dan Bui Tat Thang (2012), Mot so van de ve phat trien nhan luc chat luong cao d Viet nam, Tap chi Kinh te va du bao, so Muc luc trang Chuong 1: Cu so ly luan va kinh nghiem Bo danh so tieu de thuc tien ve chat luong nhan luc cua doanh Ra soat loi in an, 2.1.4.1.* nghiep san xuat va kinh doanh duoc pham ky thuat So lao dong theo Trang 44, dong 28: So luong va cu cau gidi bang 2.1 nhan luc cua cong ty Trang 45, dong 7: Nu: 138 Yeu cau bo sung, sua chua cua Hoi dong danh gia Ngudi huong dan (Ky va ghi rd ho ten) Hqc vien (Ky va ghi rd ho ten) CQNG HOA XA HOI CHU NGHIA VIET NAM Doc lap -Tu- do- Hanh phuc NHAN • XET LUAN • VAN THAC • SY De tai: “Nang cao chat liroug nhan Inc cua Cong ty TNHH mot vien vac xin va sinh pham so 1” Chuyen nganh Kinh te chinh tri Cua Cao hoc vien Dao Ngoc Phuc Ngubi nhan xet PGS TS Nguyen Thi Thanh Hieu, phan bien Cor quan cong tac Truong Dai hoc Kinh te Quoc Dan NQI DUNG NHAN XET Tinh cap thiet, y nghia khoa hoc va thuc tien cua de tai luan van Hien nay, Viet Nam co nha may san xuat vac xin vdi trang thiet bi, day chuyen va cong nghe hien dai dat tieu chuan CGMP-WHO bao gom: Cong ty TNHH Mot vien vac xin va sinh pham so (VABIOTECH); Cong ty TNHH Mot vien vac xin Pasteur Da Lat (DAVAC); Trung tarn nghien cuu san xuat vic xin va sinh pham y te (POLYVAC) va Vien vac xin va sinh pham y t6 (IVAC) Ca nha may deu co mot doi ngu can bo khoa hoc co du nang luc de nghien cuu va san xuat cac vac xin dat tieu chuan quoc te, cung cap cho chuong trinh TCMR quoc gia va xuat khau Nha su dung cac vac xin san xuat nude tiem chung md rong, Viet Nam da toan duqc benh bai liet vao nam 2000, loai tru udn van so sinh vao nam 2005 Tu trien khai tiem chung md rong cac benh truyen nhiem cd vac xin du phong da giam tu hang tram den hang nghin lin Trong Cong ty TNHH MTV vac xin va sinh pham so 1VABIOTECH la mot 11 tap the thuoc Bo Y tb duqc Chinh phu tang Cd Thi dua da hoan xuit sic, toan dien cong tac, dan dau phong trao thi dua yeu nude nam 2016 La mot nhung nha cung cap vac xin ldn nhat cho Chuang trinh Tiem chung md rong quoc gia, hang nam VABIOTECH da san xuat va nhap khiu tren dudi 10 trieu lieu vic xin cac loai nhu vac xin viem nao Nhat Ban, viem gan B, viem gan A, ta, nao mo ciu, thuy dau cho Chuang trinh tiem chung md rong cung nhu nhu cau tiem phong benh cua nhan dan Vdi dong gop khong nhd cua VABIOTECH, nganh y te Viet Nam da nang cao kha nang phong benh cua tre em, tung budc ngan chan va toan nhung benh dich nguy hiem co the phong ngua bing vic xin Dac biet cac vic xin ta udng,vac xin viem gan A cong ty san xuit da dugc xuit khau mot so cac quoc gia tren the giai nhu Philippine, Lebanon, Srilanka Bni vay, viec lua chon di tai:”Nang cao chat luong nhan lure cua Cong ty TNHH mot vien vac xin va sinh pham so 1” la sir lira chon hop ly, dung dan cua tac gia, HVCH Dao Ngoc Phuc De tai co y nghia cap thiet ve ly luan va la yeu cau can thiet doi voi Cong ty TNHH mot vien vic xin va sinh pham so Ten de tai va nhung noi dung cua luan van phu hop voi chuyen nganh dao tao Di tai khong trung lap vdi nhung luan van da bao v? cho din thoi diem theo ca nhan toi dugc biet De tai co nhirng cong co" ban sau 3.1 He thong hoa dugc ly luan co ban ve chat lugng nhan luc cua DN Tren co so lam ro cac khai niem DN san xuat & kinh doanh dugc pham, nhan luc cua DN san xuat & kinh doanh dugc pham; luan van da phan tich dac diem, vai tro cua nhan luc DN san xuat & kinh doanh dugc pham Dong thoi, luan van da lam ro cac yeu to cau chat lugng nhan luc cua DN san xuat & kinh doanh dugc phim; cac nhan to anh huang den chat lugng nhan luc cua DN san xuit & kinh doanh dugc pham va su can thiet nang cao chat lugng nhan lire cua DN san xuat & kinh doanh dugc pham Dac biet luan van da danh thoi lugng trang de phan tich kinh nghiem cua mot so DN san xuat & kinh doanh dugc pham ( Cong ty dugc pham xuat khau Ha An, Hoan HaJ; tir rut bai hoc cho Cong ty TNHH mot vien vic xin va sinh pham so Day la nhirng phan co so nen tang cho phan tich thuc te a chuomg va de xuat giai phap chuang 3.2 Bing nhung sb lieu thuc te va nhung dan chung minh hoa co chon loc, luan van da trinh bay tong quan ve Cong ty TNHH mot vien vac xin va sinh phim si 1, co tinh hinh nhan luc cua Cong ty; tren co so phan tich thuc trang chit lugng nhan luc cua Cong ty TNHH mot vien vic xin va sinh pham si Tir do, tac gia rut nhung mat manh, nhung han che va nguyen nhan cua han che 3.3 Tren co so nhung phuomg huong nang cao chat lugng nhan lire Cong ty TNHH mot vien vac xin va sinh pham so 1; Tac gia da de xuat mot so giai phap nhim nang cao chit lugng nhan luc cua Cong ty TNHH mot vien vic xin va sinh phim si 1; la: hoan thien quy hoach nhan luc; nang cao chit lugng hoat dpng tuyen dung; nang cao chat lugng dao tao va dao tao lai; nang cao hieu qua viec danh gia, dai ngo, khen thuang va ky luat nhan su; nang cao dao due va tinh chuyen nghiep cong viec; nang cao the chat nhan luc Cac giai phap tren xuat phat tu phan tich thuc te va dua tren co so ly luan rut d chuang nen co co so khoa hoc va co kha nang ung dung cao 3.4 Tac gia da su dung dung dan cac phuong phap nghien cuu, van dung cac ly luan phu hop Luan van dune ket cau theo loi truyen thing; kit cau cac chuang muc kha hop ly, trinh bay ro rang mach lac, cac so lieu trich din co ngudn goc tin cay Mot so gop y vdi tac gia 4.1 Phan mor dau Pham vi nghien cuu ve thdi gian : De tai gidi han nghien cuu tic nam 20152018 Tuy nhien so lieu thu cap cua Tac gia chuang chu yeu lay ttr so lieu cua Cong ty giai ctoan 2016- 2018 Tong quan cac cong trinh nghien cuu lien quan den de tai xa de tai nghien cuu; neu co the thi tong quan cap nhat nhung de tai co lien quan 4.2 Chuang 1: Co so ly luan va kinh nghiem thuc tien ve chat luong nhan luc cua doanh nghiep Cac cac nhan to anh huong den chat luong nhan luc cua DN san xuat & •> r > \ ' kinh doanh duoc pham muc 1.2.3: chu yeu la cac nhan to thuoc ve DN, cac nhan td ben ngoai DN ? nen chang can gidi han pham vi nghien cuu d dlu muc 4.3 Chieffng 2: Thye trang chat luyng nhan lu-c cua Cong ty TNHH mot vien vac xin va sinh pham so 4.4 Chuang 3: Phuong hirdng va giai phap nang cao chat liryng nhan lyc cua Cong ty TNHH mot vien vac xin va sinh pham so Tac gia nen bo sung phan de xuat mot so kien nghi ddi vdi Nha nude, doi vdi Bo y te Danh muc TLTK cua LV du vl so luong, nhien thdi gian xuat ban chu yeu trudc 2010 Can soat cac loi chinh ta Ket luan chung Luan van dai 100 trang vdi 12 bang, bieu do, so la mot cong trinh khoa hoc nghiem tuc cua tac gia Luan van da hoi du cac dieu kien va dat cac yeu clu dat cua mot luan van thac sy chuyen nganh kinh te chinh tri Hoc vien Dao Ngoc Phuc xung dang nhan hoc vi Thac sy kinh te Ha Noi, 20 thang 12 nam 2019 Ngudi nhan xet aV TZu “— ATAt/v/v z CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Ty - Hanh phuc NHAN XET LUAN VAN THAC SI • • • D6 tai: Nang cao ch^t Iirong nhan lire cua Cong ty trach nhiem hfru han mot vien Vac xin va Sinh pham so Chuyen nganh: Kinh te chinh try Ma so: 8.31.01.02 Hoc vien: Dao Ngoc Phuc Nguoi huong dan: PGS TS To Due Hanh Nguoi nhan xet 2: PGS.TS Hoang Thi Bich Loan Coquan: Hoc vien Chinh tri quoc gia Ho Chi Minh Sau doc ban luan van cua hoc vien Dao Ngoc Phuc Toi co nhung nhan xet co ban sau day: Tinh cap thiet cua luan van: Hoi nhap kinh te quoc te da va dang tao dung moi truong kinh doanh quoc te cang hoan thien, tao nhung cor hoi, dong thoi cung dat nhung thach thuc cho Viet Nam cung nhu cac doanh nghiep ve nang cao chat luong nhan luc Chat luqng nhan luc cua Cong ty trach nhiem huu han mot vien Vac xin va Sinh pham so thoi gian qua da co nhung cai thien nhat dinh Tuy nhien, xu the hoi nhap quoc te sau rong, nhan lyc cua Cong ty nhieu han che, chua dap ung duoc yeu cau moi Do vay viec tac gia luan van tap trung nghien cuu de tai la mang tinh thiet thuc, co gia tri ca ve mat ly luan va thuc tien Sur khong trung lap cua de tai luan van vol cac cong trinh da cong bo va ngoai nuve D8 tai luan van nghien cuu la khong bi trung lap voi cac cong trinh khoa hoc, cac luan van da cong bo a va ngoai nude ma toi da dupe biet Npi dung cua luan van phu hop vdi ten de tai nghien cuu, phu hop vdi ma so va chuyen nganh Kinh te chinh tri AAA A Sur ro rang, day du va trung thuc viec trich dan tir li$u tham khao De tai luan van dupe trinh bay ro, cac so lieu; cac tai lieu tham khao dam bao dp tin cay; Tinh hop ly va tin cay cua phuong phap nghien cun dupe sir dung r Tac gia luan van da su dung mpt so phuong phap nghien cuu cu the phuc vu cho viec phan tich cac npi dung luan van Cac phuong phap nghien cuu su dung luan van la hpp ly Nhung ket qua dat dupe cua noi dung luan van try z a r Thir nhat, tac gia luan van da lam ro mot so van de ly luan ve chat r lupng nhan luc cua doanh nghiep san xuat va kinh doanh dupe pham nhu: r r r r \ r t khai mem, cac yeu to cau thanh, cac nhan to anh hudng va str can thiet phai r z nang cao chat lupng nhan luc Nghien cuu kinh nghiem cua mpt so don vi va _ nit 04 bai hpc co gia tri tham khao cho Cong ty trach nhiem huu han mpt vien Vac xin va Sinh pham so Thu- hai, tac gia luan van da phan tich, danh gia kha ro thuc trang nang r cao chat lupng nhan luc cua Cong ty trach nhiem huu han mpt vien Vac xin va Sinh pham so thoi gian qua tren mpt so noi dung vdi ngudn tai lieu kha phong phu, cap nhat de thay dupe nhung tuu, han che va nguyen nhan cua chung Thir ba, tren co so nhung han che va nguyen nhan cua han che, chuong tac gia de xuat phuong hudng va giai phap nham nang cao chat 87 Dao tao & phat trien nguon nhan luc la mot cong viec can dupe tien hanh thudng xuyen, lien tuc va phai chap nhan bo vao mot chi phi ldn, bdi dau tu cho ngudi bao gid cung la cong viec lau dai va quan nhat Dao tao nguon nhan luc cung la bien phap co hieu qua nhat nham nang cao chat luong nguon nhan luc Tuy nhien cdng tac hien van gap nhung khd khan ve kinh phi, hon r ~ r r nua so luqng hang kinh te van cdn it, muc tham gia canh tranh thap, Trong thdi gian tdi lanh dao cdng ty can phai tim them viec lam, nghien cuu md rong thi trudng, phat trien san xuat 3.2.4 Nang cao hieu qua viec danh gid, dai ngo, khen thudng va ky luat nhan sw De nang cao hieu qua viec danh gia, dai ngo, khen thudng va ky luat nhan su, VABIOTECH lam cac bien phap nhu sau; Mot la, ddi mdi co che kiem tra, giam sat, danh gia can bo cdng nhan vien De nang cao chat luqng va khuyen khich tinh than lam viec hang say, sang tao, chat luqng va hieu qua cua ngudi lao dong, VABIOTECH thuc hien ddi mdi co che kiem tra, giam sat, danh gia ngudi lao dong theo hudng khach quan, cdng khai, minh bach, dung ngudi, dung viec, kip thdi va kien quyet Nhu vay thuc hien co che kiem tra, giam sat, danh gia khach quan, cdng tam doi ngu ngudi lao dong la giai A phap quan trong, khong the xem nhe qua trinh nang cao chat luqng nhan luc cua VABIOTECH De thuc hien cdng tac danh gia ngudi lao dong mot each khach quan VABIOTECH chu y thuc hien tot cac bien phap cu the sau: Xay dung va hoan thien he thong danh muc vi tri viec lam: Bien phap ddi hoi tung don vi phai xay dung cac danh muc cdng viec cu the, hoan tung thdi gian cua mdi vi tri viec lam cua ngudi lao dong Danh muc phai bao ham duqc ca muc dich cdng viec, chat luqng cdng viec, thdi gian hoan cdng viec Thuc hien che cam ket phuc vu ddi vdi ngudi lao dong: tren co sd cac don vi xay dung danh muc vi tri lam viec, tung ngudi lao dong can cam ket thuc hien va hoan nhiem vu cua minh theo vi tri viec lam da duqc md ta, xay dung 88 Viec xay dung quy che tra luong mdi Cdng ty can xem xet ki luong dieu kien thuc te de lua chon phuong an phu hop, can lam tdt cdng tac tu tudng cho ngudi lao dong de nhan dupc su dong thuan cao nhat, cd nhu vay each tra luong mdi mdi cd hieu qua tich cue Mot van de nua ma cdng ty can khac phuc la cd gang tra luong cho can bo cdng nhan vien dung han, tranh tinh trang tra luong muon gay kho khan cho nguoi lao dong Viec tra luong muon la cdng ty chua thu hdi het no kip thdi nen quy luong khdng du toan cho can bo cdng nhan vien Vi the can lam cdng tac thdi thuc ban hang tra no nhanh, dung thdi han Hai la, Thuc hien thoa dang che dai ngo va khuyen khich ddi vdi doi ngu ngudi lao dong Che dai ngo doi vdi nguoi lao dong la mot van de quan trong, lien quan true tiep tdi nghia vu, trach nhiem va quyen lpi ca nhan cua ngudi lao dong, la dong luc true tiep de ngudi lao dong lam viec cd hieu qua cao Vi day la van de lien quan true tiep va the hien lpi ich kinh te cua ngudi lao dong, cho nen can phai thuc hien tdt che dai ngo va khuyen khich ngudi lao dong thdng qua cac bien phap sau: - Tien thudng gop phan thoa man nhu cau vat chat cho ngudi lao dong va r tr mot chung muc nhat dinh dupc ngudi sir dung lao dong su dung nhu bien phap khuyen khich vat chat cd hieu qua ddi vdi ngudi lao dong, nham tac dong den hieu qua lam viec cua ngudi lao dong Doanh nghiep can dua nhung tieu chi ve che tien thudng rd rang, minh bach phuc vu cho viec thuc hien cac muc tieu kinh , r ' ' te xa hoi cua doanh nghiep Dong luc vat chat se thuc day ngudi lao dong phan dau thuc hien tdt cac tieu chi thudng, qua do, muc tieu cua doanh nghiep se dupc thuc hien hieu qua Cdng tac xet thudng can cd su cdng bang giua tat ca nhung ngudi lao dong cdng ty Viec xet thudng ddi vdi lao dong gian tiep va lao dong true tiep chu yeu viec hoan cdng viec va chat lupng cdng viec ngudi hoan thanh, nhien viec xet thudng chua thuc su mang lai hieu qua cao cac quy dinh xet thudng chua rd rang Vi vay de cdng tac xet thudng cd hieu qua cao, dat dupc su cdng bang can cd su quy dinh rd rang va chi tiet hon xet thudng, them vao 89 can nang cao kha nang va su cong tam cua nguoi quan ly qua trinh xet thuong - Viec binh chon va xet thuong can gan hon de cong tac thuong thuc su tao dong luc cho nguoi lao dong Viec binh xet thuong hang nam mot lan la qua xa lam cho dong luc nguoi lao dong giam co tich tot, vi vay thoi gian xet thuong gan hon mot quy mot lan, can thuong dot xuat cho nguoi lao dong co tich dac biet xuat sac Tien thuong thuc hien day du hon nguyen tac phan phoi theo lao A A r # dong Tien thuong gop phan thuc day nguoi lao dong thuc hien tot cac muc tieu doanh nghiep dat ra.Tien thuong cung la mot khoan tien ma nguoi lao dong rat quan tam Chinh vi vay doanh nghiep can da dang hon cac tieu chi thuong o bo phan cong truong va nang cao muc tien thuong Thuong cho nhung ca nhan tap the co sang kien phat minh cai tien ky thuat de kich thich su sang tao, doi moi cong viec cua nguoi lao dong dong thoi lam tang them hieu qua hoat dong san xuat cua cong ty, tiet kien thoi gian, nguyen nhien vat lieu cho cong ty va suc luc cho nguoi lao dong - Doi voi cac hinh thuc thuong tren deu phai thuong mot cach kip thoi thi moi co hieu qua viec tao dong luc cho nguoi lao dong, tranh tri tre, khong kip thoi Ben canh do, khen thuong phai cong khai va co van ban kem theo; phai cong bang, khach quan, phan phoi tien thuong chinh xac theo kha nang dong gop cua tung ca nhan, tranh tinh trang thuong binh quan De dam bao moi yeu cau tren thi cong ty phai xay dung nen mot quy khen thuong rieng va tri phat trien no.Gan ket qua thuc hien cong viec voi tra luong, hoac Cong ty co the them khoan thuong ngoai luong ben canh luong chinh de khuyen khich nguoi lao dong lam viec Dac biet doi voi nhan su cua phdng cong nghe cao, ngoai viet tuyen dung nhung nguoi co trinh chuyen mon cao, kha nang nghien cuu tot thi cong ty can co chinh sach dai ngo cao de thuc day su nhiet huyet nghien cuu cua nhan su phong nay, vi nhu phan tich o tren de co the nghien cuu duoc mot vac xin moi can den 10 den 20 nam, va kha nang cong chi o muc 20%, cong viec doi hoi su can cu, dam me va nhiet huyet 90 To chuc bo phan chuyen kiem tra, giam sat, danh gia nhan vien: Bo phan co nhiem vu kiem tra, giam sat viec CB CNV thuc hien noi quy, quy che Cong ty, theo doi, lay y kien de danh gia nhan vien Viec danh gia nhan vien duoc thuc hien rieng biet se tao su cong bang, khach quan To chuc them nhieu cac phong trao thi dua Cong ty: Moi phong trao thi dua can xac dinh ro chu de, noi dung, hinh thuc va tieu chi thi dua Tang cudng cong tac kiem tra, tong ket, danh gia dung nhung ket qua dat duqc, chi nhung mat cdn han che Qua rut each lam hay, kinh nghiem tot de nhan rong; kip thdi neu guong ngudi tot, viec tot, cac dien hinh tien tien nham tao sue lan toa va dong luc mdi de thuc hien thang lqi cac muc tieu, nhiem vu chinh tri cua Cdng ty Nang cao chat luqng tham dinh ho so khen thudng, dam bao viec ton vinh, khen thudng cac tap the, ca nhan duqc chinh xac, kip thdi, dung ngudi, dung viec Viec khen thudng cac tap the, ca nhan duqc chinh xac, kip thdi, dung ngudi, dung viec Viec khen thudng phai duqc thuc hien bang nhieu hinh thuc nhung khong duqc thudng tran lan Quan tam khen thudng cho cac tap the nho va ca nhan true tiep lao dong, san xuat, cd sang kien nang cao chat luqng cdng viec Viec khen thudng phai dam bao nguyen tac tich den dau khen thudng den do; noi nao cd tich thi khen nhieu va nguqc lai; tranh tinh trang cao bang, dan deu hoac noi nao de nghi nhieu thi khen nhieu, noi nao de nghi it thi khen it, khong de nghi thi khong khen Chu den khen thudng thong qua tuyen duong, bieu duong tich, xay dung tam guong thay vi khen thudng thong qua gia tri vat chat: kinh phi han t r r x r che nen gia tri phan thudng vat chat khong ldn, khong anh hudng nhieu den thu nhap cua ngudi lao dong nen khen thudng bang vat chat chi mang tinh tuqng trung, khong the trd dong luc thuc day ngudi lao dong Thay vi do, nhung ldi tuyen ■> a r r * duong, bieu duong lai co gia tri tinh than to ldn, tac dong true tiep den tam ly ngudi lao dong Ngudi lao dong duqc tuyen duong, bieu duong, khen ngqi ho se cam thay phan khich, vinh du, tu hao, duqc ghi nhan nhung ddng gop, ho se cd them dong luc lao dong de dat duqc nhieu tich hon nham tiep tuc duqc khen ngqi Trong do, nhung lao dong khac se lay lam dong luc de phan dau, tao nen su thi dua mdi don vi va toan Cdng ty 91 Luomg bong va dai ngo la phan chu yeu thu nhap cua nguoi lao dong, do no anh huung true tiep tdi ddi song, sinh hoat cua ho Luong bong va dai ngo r > r la dong co manh me nhat thuc day ngudi lam viec Nha quan ly can phai biet each su dung cdng cu huu hieu de lam ddn bay kich thich ngudi lao dong lam viec Chinh sach luong bong va dai ngo ddi vdi can bo quan ly va nhan vien (khoi gian tiep) cung can phai xem xet lai Day la bo phan nhan luc quan trong viec quyet dinh su bai cua cdng ty Muon khoi gian tiep lam viec cd hieu qua, cdng ty phai cd chinh sach chia lai, hoac cap phan thudng cuoi nam Ddi vdi cac ky thuat vien, cac can bo cd sang kien mdi lam loi cho cdng ty thi can duqc thudng tiiy theo gia tri cua nhung sang kien mang lai Ddi vdi cac can bo quan ly cap cao: Giam doc, Pho giam doc cdng ty, cac trudng phong duqc hudng phu cap, r r r r cap bac, phu cap cdng viec va quy che khen thudng cao hon Ngoai sd luong cao bang luong, ho phai duqc khen thudng neu cd tich Chinh sach luong bong va dai ngo phai duqc thuc hien mot each cdng bang va phai ket hqp chat che vdi ket qua bang danh gia tich cdng tac cua CB-CNV ma ta da dua d phan tren Chinh sach cung phai duqc cdng bd rd rang cho toan the CB-CNV cdng ty duqc biet, tir ngudi lao dong se cam thay minh duqc tra cdng mot each thoa dang Hoan thien he thdng tra luong cho ngudi lao dong Ddi vdi hinh thuc tra luong theo thdi gian De tien luong thuc su trd dong luc gan ket ngudi lao dong vdi ket qua lao dong cua ho Cdng ty cd the ap dung hinh thuc tra luong tang them cho ngudi lao dong theo each sau: TLLDi = (TLtt/ Dtt) X DLDi Trong do: TLtdi:Tien luong tang them ngudi thu i nhan duqc TLtt : Tien luong tang them cua nhom Dtt : Diem thi dua cua nhom Dmi : Diem thi dua cua ca nhan i 92 Thuc hien hinh thuc tra luong tang them nhu tren Cong ty can co he thong tieu chuan danh gia muc hoan cdng viec cua can bo cdng nhan vien va can cd su kiem tra cheo giua cac phong, cac bo phan vdi Hang thang bo phan quan ly true tiep se binh diem cua tung ca nhan va cua bo phan de lam can cu xet duyet muc tang them cua tien luong Ngudn quy tien luong tang them dupe lay tu ket qua hoat dong san xuat kinh doanh vuut nang suat lao dong tao Hinh thuc dai ngo phan nao kich thich thai va tinh than lam viec cua ngudi lao dong vi qua day ho hieu rang ket qua lao dong duoc danh gia dung va du thong qua muc tien luong tang them ma ho nhan duac Ddi vdi hinh thuc tra luang theo san pham khoan: De tien luang phan anh su dong gop cua tung cdng nhan vao tich chung cua ca nhom thi cdng ty nen tinh luong cho tung ngudi dua vao sd diem muc dong gop cua tirng ngudi vao tich chung cua ca nhom HHti = Deni/ DTD Vdi: Huti: he sd muc hoan cdng viec cua ngudi thu i Dtd : tong diem cua toan doi Deni: diem cua cdng nhan thu i doi san xuat Tinh he sd hoan cdng viec lam sa sd de tinh he sd cdng cho tung cdng nhan: Nhs = HS x Nrr x Hht Trong do: Nhs : cdng he sd Ntt : cdng thuc te Hht : he sd hoan cdng viec > r Tien luong cho mot cdng he sd duqc tinh nhu sau: Lhs = L / E Nhs Trong : X Nhs: tong cdng he sd cua toan doi 93 Lhs : tien luomg mot cong he so L : tien luong thuc te ca to nhan duoc + Tinh luong cho tung cong nhan nhu sau: Li = Lhs x Nmi Vdi: Li la tien luong cdng nhan thu i nhan duoc thang Vdi each tinh luong nhu the se khuyen khich tung ca nhan nd luc lam viec nang cao muc dong gop cua minh vao tich chung cua ca to de tu nhan duoc tien luong cao hon 3.2.5 Nang cao dao dire va tinh chuyen nghiep cdng viec Pham chat dao due, tac phong nghe nghiep la goc, la nen tang la pham chat hang dau cua chat luong nhan luc cdng ty TNHH MTV Vac xin va sinh pham sd Hai mat co ban cua chat luong nhan luc la ngudi phai cd due va tai De nang cao pham chat dao due, tac phong nghe nghiep cua ngudi lao dong can phai thuc hien tdt cac bien phap nhu sau: Thu nhat, thudng xuyen md cac ldp dao tao, boi dudng, tap huan vdi nhung hinh thuc da dang, phu hop ve giao due chinh tri, tu tudng, pham chat dao due sang cho doi ngu CBCNV cua VABIOTECH Bdi vi pham chat dao due tdt dep, sang khdng phai tu nhien ma cd, ma phai thdng qua dudng khdng ngirng giao due, ren luyen tac phong ddi vdi ngudi lao dong Thir hai, Ddi vdi cac can bo tre, cd tuong lai phat trien, cdng ty can tao dieu kien cho ho di tham du cac ldp ly luan chinh tri, coi la tieu chuan can thiet de de bat, bd nhiem cho cac vi tri quan trong Cdng ty Thir ba, VABIOTECH can xay dung nhung tieu chi cu the ve dao due, nghe nghiep cua ngudi lao dong Viec quy dinh nhung tieu chi can cu the hoa ve nghia vu, trach nhiem, quyen han, thai lam viec chuan muc va quyen lqi cua ngudi lao dong Quy dinh rd nhung viec CBCNV duqc lam va khdng duqc lam de lam tieu chuan, thudc pham chat dao due cua ngudi lao dong Do cung la nhung tieu chi, muc tieu de mdi CBCNV tu ren luyen, phan dau cua ban than va day cung chinh la co sd de khen thudng, xu ly nhung sai pham ddi vdi ngudi lao dong 94 Thu tu, VABIOTECH coi cong tac thi dua khen thudng la mot nhung r cong tac co tac dung ldn ddi vdi viec giao due, ren luyen, pham chat dao due tac a •> phong nghe nghiep cua ngudi lao dong cdng ty; thudng xuyen phat dong cac phong trao thi dua tu ren luyen, tu kiem tra va giam sat lan nhau, nham phat hien kip thdi nhung hien tuong tieu cue cua ngudi lao dong Can cd che tai khuyen khich ngudi lao dong phat hien cac hien tuong tieu cue Cdng ty Nhung ngudi phat hien, td cao cac hien tuong tieu cue dung, khach quan phai duoc danh gia dung va khen thudng kip thdi, xung dang ca ve mat vat chat lan tinh than Mat khac, can phai trung tri thich dang nhung ngudi loi dung vao dau tranh, tan dung moi thu doan de dung chuyen, bia dat lam phuong hai ngudi khac Thu nam, Khong ngtrng nang cao dao due va tinh chuyen nghiep cua ngudi quan 11 Ngay nay, cac cdng ty phat trien vung manh mot phan ldn dupe quyet dinh r r bdi pham chat dao due va trinh cua ngudi quan 11 La mot ngudi lanh dao, bat cu d mot cap bac nao, ho cung can phai biet den cac nhu cau cua nhan vien minh quan li, tu giup nhan vien giai quyet nhung van de cua ho can thiet Thu sau, Xay dung mdi trudng lam viec chuyen nghiep, tren co sd: A < - Dieu kien lao dong: Mdi trudng lao dong an toan, co sd vat chat phu hop vdi cdng viec, gid lam viec hop li - Vi tri cdng viec: Phu hop vdi ki nang, sd trudng va nguyen vong cua ngudi lao dong - Quyen loi ca nhan: Duqc ddi xu theo nguyen tac ton trong, binh dang, dung cac quy dinh cua Luat lao dong - Che luong bong va khen thudng: Duoc tra luong theo dung mure ddng gop cdng viec, dung thdi han, cdng tam va minh bach - Co hoi thang tien: Dupe tao dieu kien de hoc hoi nang cao trinh chuyen mdn va bdi dudng cac ky nang mdi; dupe ghi nhan va cd co hoi thang tien theo nhung ddng gop tich cue cua ngudi lao dong cho Cdng ty 3.2.6 Nang cao the chat nhan luc Mot nhung yeu td tien quyet, het sue quan va khong the thieu dupe cau chat luong nhan luc VABIOTECH la sue khde, the chat va 95 tinh than cua nguai lao dong Noi den the luc cua nguoi lao dong khong phai chi noi den sue khde, ca bap ma bao gom ca tinh than cua nguai lao dong The luc la nen tang, dieu kien de nguai lao dong phat huy duoc tri luc va tam luc cua minh lao dong sang tao cua nguai Nhung neu nguai lao dong chi co ca the A curing trang khong thoi, tinh than cua ho khong dugc thoa mai thi chat lugng cua nguai lao dong cung khong tot The luc bao gom sue khde, the chat va tinh than Mot ngudi lao dong cd mot co the curing trang, khde manh, tinh than sang khoai, vui ve, tre trung se la co so tot nhat cho viec khrii dong, phat huy cao nhat mgi nang luc sang tao tri tue cua hg mgi cong viec, do hg se lam viec co chat lugng co nang suat va hieu qua cao Do dac thu cua nganh san xuat va kinh doanh vac xin va sinh pham cho ngudi; cdng viec cua ngudi lao dong phai the hien dugc tong hgp ca the luc, tri luc va tam luc De nang cao the chat va tinh than cua doi ngu CBCNV cua VABIOTECH, can phai thuc hien dong bo cac bien phap cu the nhu sau: Thu nhat, Lam tot cong tac cham lo ddi song CBCNV toan cdng ty ve mgi che theo quy dinh cua Nha nuuc cu the nhu: tien luang, tien thubng, bao hiem xa hoi, bao hiem y te, bao hiem that nghiep, bao ho lao dong Cong ty se tien hanh xay dung va stra doi he thong dinh muc lao dong - quy che tien luang doi vdi lao dong true tiep san xuat Sua doi, bo sung thoa udc lao dong tap the cho phu hgp vdi dac diem to chuc hoat dong va dieu kien thuc te cua cong ty Thu hai, VABIOTECH co ke hoach to chuc va bat buoc ngudi lao dong dan vi minh co trach nhiem va quyen lgi kham sue khoe dinh ki Mat khac co ngudi lao dong nao phat hien van de ve sue khoe can phai xu ly, dieu tri, can thiep bang chuyen mon y te thi dan vi can dong vien kip thoi va tao dieu kien cho ngudi lao dong yen tam chua tri benh mot each thoai mai, kip thai de on dinh va tang curing sue khoe 96 Thu ba, VABIOTECH thuong xuyen tuyen truyen giao due sue khde cdng dong; thuyet phuc CBCNV tu giao tich eye, thudng xuyen tu ren luyen, luyen tap the due the thao, de giu vung on dinh va tang cudng the luc, sue khde va tinh than cua ban than Thu tu, VABIOTECH thudng ki phat dong, to chuc cac phong trao thi dua ve van nghe, the due, the thao cdng ty Qua cac phong trao, phat hien nhirng nhan to tich cue, duoc dong vien khen kip thdi, nham thuc day phong trao ty ren luyen sire khde va tinh than cua mdi CBCNV, thuc day phong trao van hoa, the due the thao cua cdng ty, gop phan nang cao sure khde the chat va tinh than cua CBCNV VABIOTECH Thu nam, VABIOTECH chu dong khai thac, phat huy moi nguon lyc, tri tue tap the de tao quy phuc lgi tap the mot each on dinh, ben vung va khdng ngurng tang ve quy md Thdng qua do, cac don vi Cdng ty tao dieu kien cho ngudi lao dong don vi minh cd cu hoi di nghi mat, an dudng, tham quan, du lich Qua do, gop phan lam tang sue khde, the chat va tinh than cua ngudi lao dong Thu sau, Thudng xuyen thuc hien cdng tac tuyen truyen, giao due, thuyet phuc cung vdi cac thdng tin thuc te, cap nhat kip thdi de nang cao trinh nhan thurc ve cac kien thuc ve an toan thuc pham, nang cao che dinh dudng, ty bao ve va cham soc sue khde cho ban than va gia dinh Dac biet dieu kien hien nay, vdi nhung tac dong tieu cue cua kinh te thi trudng, trinh nhan thuc, y thurc ve xa hoi cua ngudi san xuat chua cao nen thuc pham ban, doc hai tran lan thi van de nhan thuc va trang bi ki nang can thiet ve an toan thuc pham cang trd nen quan hun bao gid het Vai trd quan cua cong dong dugc the hien hau het cac chuang trinh cua nha nudc Va dac biet van de nang cao sue khde, the luc cho ngudi dan Nhd sure manh cong dong, sue manh cua quan chung nham muc dich truyen truyen, quang ba nhung kien thuc ve sue khde, ve phong chua benh, ve an toan lao dong neu dugc su dong long cua ca cong dong quan tam thi hieu qua se rat ldn 97 KET LUAN yr Cung vdi su phat trien cang cao cua nen kinh te hang hoa, cung vdi nhu cau cang khd tinh cua ngudi tieu dung va cung vdi su canh tranh tren thi trudng cang trd nen gay gat, van de nang cao chat luong nguon nhan lire cang trd nen quan Nguon nhan luc chat luong cao la tien de cd y nghia quan qyet dinh sire canh tranh, su ton tai va phat trien cua moi doanh nghiep Lam the nao de cd duqc doi ngu nhan luc chat luong cao trd mot van de nong bong, la mdi quan tam hang dau cua doanh nghiep qua trinh hoat dong Nd thdi thuc ngudi quan ly khong chi mot giai doan nhat dinh ma toan qua trinh hoat dong cua doanh nghiep Trong de tai nay, dua tren viec nghien cuu cac tai lieu ve khoa hoc kinh te va phan tich thuc trang tinh hinh chat luqng nguon nhan luc, cac bien phap nham nang cao chat luqng nguon nhan luc cua cdng ty, em da dua mot sd hudng khac phuc nhung ton tai qua trinh cdng ty thuc hien cac bien phap nham nang cao chat luqng nguon nhan luc nhung nam qua, ddng thdi cd bo sung them mot sd bien phap khac vdi muc dich gop phan hoan thien hon cho cdng tac cua cdng ty Nang cao chat luqng nguon nhan luc la ca mot qua trinh lau dai va doi hoi phai bo vao luqng thdi gian, tien cua khong nho Vi the theo nhu cau va tinh hinh thuc te cua cdng ty sau de cdng ty cd nhung bien phap thich hop va hieu qua De nang cao chat luqng nhan luc cua cdng ty TNHH MTV Vac xin va Sinh phdm sd 1, luan van da phan tich thuc trang chat luqng nhan luc tai cdng ty ddng thdi dua nhung iru nhuqc diem va nguyen nhan de tir de xuat nhung giai phap phu hop cho viec nang cao chat luqng nhan luc nhan luc cua cdng ty TNHH MTV Vac xin va Sinh pham sd thdi gia tdi 98 TAI LIEU THAM KHAO Ngo Thi Anh (2002) “Nang cao chat luong nguon nhan luc, nen tang cho su cong doanh nghiep”, Tap chi Phat trien kinh te, Thang 11/2002 Nguyen Van Ang (2007) Hoan thien mdi trudng kinh doanh cho cac doanh nghiep nho va vua d Viet Nam Ma so: B2006- 06 -28 Dd Due Binh va Nguyen Thudng Lang (2008) Giao trinh kinh te quoc te Trudng dai hoc kinh te quoc dan Nha xuat ban dai hoc kinh te quoc dan Bo Thuy san Ke hoach phat trien ngudn nhan luc cua Vien Kinh te va qui hoach thuy san giai doan tic 2005-2010 Tai lieu du an Business Edge (2004) Dao tao ngudn nhan luc lam de khoi “nem tien qua cua sd ”? Bo sach quan tri ngudn nhan luc Nha xuat bantre Tran Xuan Cau, Mai Quoc Chanh (2008) Giao trinh kinh te ngudn nhan luc Trudng dai hoc kinh te quoc dan Nha xuat ban dai hoc kinh te quoc dan Mai Quoc Chanh, Tran Xuan Cau (2000) Giao trinh kinh te lao dong Nha xuat ban lao dong xa hoi Phan Thuy Chi (2008) Dao tao va phat trien ngudn rihan luc cac trudng dai hoc khoi kinh te cua Viet Nam thong qua cac chucmg trinh hop tac dao tao r r r r f quoc te Luan an tien si, trudng dai hoc kinh te quoc dan, Ha Noi Phan Thi Minh Chau va Le Thanh True (2008) “Doanh nghiep vdi r r bai toan giu chan nhan vien”, tap chiphat trien kinh te, sd 216 thang 10/2008 10 Le Anh Cudng, Nguyen Thi Le Huyen, Nguyen Thi Mai (2004) Phucmg phap va ky nang quan ly nhan su Nha xuat ban lao dong- xa hoi 11 Nguyen Manh Cudng (2006) “Co hoi va thach thuc linh vyc lao dong Viet Nam hoi nhap kinh te quoc te ”, Tap chi Lao dong & Xa hoi, so 281 tu 16/2-28/2/2006 12 Cam nang kinh doanh Harvard (2006) Quan ly hieu suat lam viec cua nhan vien nha xuat ban tong hop TP Ho Chi Minh 13 Cam nang quan ly hieu qua (2005) Phat trien nghe nghiep Nha xuat ban 99 tong hop TP Ho Chi Minh 14 Cam nang quan ly hieu qua (2004) Huan luyen nhan vien Nha xuat ban tong hop TP Ho Chi Minh 15 Cam nang quan ly hieu qua (2004) Danh gid nang luc nhan vien Nha xuat ban tong hop TP Ho Chi Minh 16 Nguyen Thanh Do (2008) Xay dung md hinh trung tam uam tao doanh nghiep cac trudng dai hoc d Viet Nam De tai nghien cuu khoa hoc va cong nghe diem cap bp Ma sd: B2006-06-33 TD r 17 Vo Van Due (2012), Tac ddng cua toan cau hod va hoi nhap kinh te r r r r e r quoc te doi vdi thi trudng lao dong cua Viet Nam, Tap chi Kinh te va Phat trien, so 227 18 Michael E Gerber (2007) E Myth De xay dung doanh nghiep hieu qua Tai cac doanh nghiep nho hoat dong kem hieu qua va lam the nao de khac phuc Nha xuat ban lao dong xa hoi 19 Nguydn Thi Lam Ha (2007), “Kinh nghiem xay dung va phat trien vudn r uom doanh nghiep d Trung Quoc va bai hoc cho Viet Nam”, tap chi quan ly kinh te, r sd 16(9+10/2007) 20 Hoang Van Hoa (2005), “Mot so y kien ve phat trien kinh te tu nhan d Viet Nam nam 2004”, Tap chi Kinh te va Phat trien, so 93, thang 3/2005 21 Hoang Van Hoa (2008) “Xay dung doi ngu doanh nhan nen kinh , r r te thi truang dinh hudng XHCN d Viet Nam”, Tap chi Kinh te va Phat trien, so 132, thang 6/2008 22 Tran Thi Van Hoa (2007), Van hoa doanh nghiep vdi viec nang cao nang luc canh tranh cua cac doanh nghiep thuoc khu vuc kinh te tu nhan tren dia ban Ha Noi, de tai cap bo- ma so: B2005-38-121 23 Nguyen Thi Phuong Lan (2015), Hoan thien he thong cdng cu tao dong luc cho cdng chuc d cac ca quan hanh chinh nha nude, Luan an Tien si, Hoc vien Hanh chinh Quoc gia 24 Dang Phuong Nga, (2018), Chat luang cdng chuc quan ly van hoa cua 100 bd van hoa, the thao va du lich, Luan an Tien sy, Truong dai hoc Kinh te Quoc dan 25 Bui Tat Thang (2012), Mot sd van de ve phat trien nhan luc chat luang cao d Viet nam, Tap chi Kinh te va du bao, so 26 VCCI (2003) Phan tich nhu cau dao tao cac doanh nghiep nhd va vua Viet Nam 27 VCCI (2004) Bao cao thuc trang nang luc canh tranh cua doanh nghiep Viet Nam 28 VCCI, SIDA, ILO (2008) Tao mdi trudng kinh doanh thuan lai- xay dung va thuc thi chinh sach phat trien doanh nghiep nhd va vira- quyen Tong r r • quan ve chinh sach phat trien kinh te dia phuomg Nha xuat ban chinh tri quoc gia X r 29 VCCI, SIDA, ILO (2008) Tao mdi trudng kinh doanh thuan lai- xay dung va thuc thi chinh sach phat trien doanh nghiep nhd va vua- quyen Mdi trudng kinh doanh thuan lai cho cac doanh nghiep nhd Nha xuat ban chinh tri quoc gia 30 VCCI, SIDA, ILO (2008) Tao mdi truong kinh doanh thuan lai- xay dung va thuc thi chinh sach phat trien doanh nghiep nhd va vira- quyen Danh gid, xay dung va thuc thi chinh sach Nha xuat ban chinh tri quoc gia 31 VCCI (2007) Doanh nghiep Viet Nam 2006, Hoi nhap WTO Nha xuat ban chinh tri quoc gia 32 VCCI (2008) Doanh nghiep Viet Nam 2007, Lao dong va phat trien X A nguon nhan luc Nha xuat ban chinh tri quoc gia Document Viewer Turnitin Bao cao Doc sang Dm Da xi?ly vao: 02-thg 1-2020 17:09 +07 ID: 1239000212 Dem Chd: 38041 Da Nop: luan van nop tru'dng Bdi Ngoc -Phuc Dao TuUng dong theo Ngudn Chi so Tddng dong Internet Sources: An pham xuat ban: Bai cua Hoc Sinh: 16% bao gom trich dan bao gom muc luc tham khao che do: Bao cao quickview (each kinh dien) 1% match (Submitted to Cong Doan University) Submitted to Cong Doan University 1% match (Internet tu1 12-thg 1-2014) http://text.123doc.vn 1% match (Internet ti/ 18-thg 10-2017) http://timtailieu.vn 1% match (Submitted to Cong Doan University) Submitted to Cong Doan University 1% match (Internet tu* 29-thg 11-2018) http://www.vnpca.orq.vn 1% match (Internet tir 04-thg 11-2018) http://nihe.org.vn 1% match (Internet td 20-thg 11-2019) http://revinternetcard.com.vn 1% match (Submitted to Cong Doan University) Submitted to Cong Doan University 1% match (Internet td 17-thg 7-2019) http://luanvan.net.vn