Nâng cao chất lượng nhân lực của công ty cổ phần du lịch kim liên

BO GIAO DUC VA DAO TAO TRUONG DAI HOC KINH TE QUOC DAN ftp £9 •d’* daihocktqd TT THONG TIN THlfVIEN PHONG LUAN AN • Tti LIEU NGUYEN THU HIEN NANG CAO CHAT LUUNG NHAN LUC ■ ■ JI? ? _ _ r Chuyen nganh: Kinh te chinh tri LUAN VAN THAC SY KINH TE • • W NGUOI HlTdiNG DAN KHOA HOC: TS MAI LAN HUONG HA NOI-2012 MUC LUC • • DANH MUC CAC SO DO, BANG, BIEU LOI MO DAU CHUONG 1: NHUNG VAN DE CO BAN VE NANG CAO CHAT LUONG NHAN LUC • CUA DOANH NGHIEP • KINH DOANH DU LICH • 1.1 Doanh nghiep kinh doanh du lich va chat luong nhan luc cua doanh nghiep kinh doanh du Iich 1.1.1 Doanh nghiep kinh doanh du Iich: Khai niem, dac diem va vai tro 1.1.2 Chat luong nhan luc cua doanh nghiep kinh doanh du Iich 10 1.2 Noi dung, tieu chi va cac nhan to anh huong nang cao chat luong cua doanh nghiep kinh doanh du lich 16 1.2.1 Noi dung nang cao chat luong cua doanh nghiep kinh doanh du lich 16 1.2.2 Cac tieu chi danh gia chat luong nhan luc cua doanh nghiep kinh doanh du lich 24 1.2.3 Nhung nhan to anh huong nang cao chat luong nhan luc doanh nghiep kinh doanh du lich 28 1.3 Kinh nghiem ve nang cao chat luong nhan luc cua mot so doanh nghiep kinh doanh du lich nuoc 33 1.3.1 Tong quan kinh nghiem 33 1.3.2 Nhung bai hoc kinh nghiem rut cho Cong ty CP Du lich Kim Lien 37 CHUONG 2: THUC TRANG CHAT LUONG NHAN LUC CUA CONG TY CO PHAN DU LICH KIM LIEN 40 2.1 -Khai quat ve Cong ty Co phan Du lich Kim Lien 40 2.1.1 Qua trinh hinh va phat trien cua Cong ty co phan Du lich Kim Lien 40 2.1.2 Dac diem hoat dong cua Cong ty co phan Du lich Kim Lien 44 2.1.3 Bo may to chuc cua Cong ty co phan Du lich Kim Lien 44 2.2 Thuc trang chat luong nhan luc cua Cong ty Co phan Du lich Kim lien 4-7 2.2.1 Ve quy hoach va ke hoach phat trien nhan luc cua Cong ty Co phan Du lich Kim lien 477 2.2.2 Ve trinh chuyen mon, cong tac dao tao, phat trien nhan luc va the luc nguoi lao dong cua Cong ty co phan Du lich Kim Lien 52 2.2.3 Ve tac phong, y thuc nghe nghiep cua nhan luc 60 2.2.4 Ve ca cau nhan lire 61 2.3 Danh gia ve chat iiroug nhan lye cua Cong ty Co phan Du lich Kim Lien 65 2.3.1 Nhirng tuu 65 2.3.2 Nhirng han che va nguyen nhan cua nhirng han che 68 CHUONG PHUONG HUONG VA GIAI PHAP NANG CAO CHAT LUONG NHAN LLC CUA CONG TY CO PHAN DU LICH KIM LIEN 72 3.1 Phuong htrong nang cao chat Iuong nhan lyc cua Cong ty Co phan Du lich Kim Lien 72 3.1.1 Nhirng can cir de xuat phuong htrcrng 72 3.1.2 Phuong hudng nang cao chat luong nhan lire cua Cong ty Co phan Du lich Kim Lien 77 3.2 Nhirng giai phap nham nang cao chat lirong nhan lyc cua Cong ty Co phan Du lich Kim Lien 79 3.2.1 Hoan thien quy hoach phat trien nhan lire cua Cong ty Co phan Du lich Kim Lien 79 3.2.2 Xay dung ca che khuyen khich nguai lao dong viec nang cao trinh cua ban than 81 3.2.3 Nang cao the luc cho nhan luc cua Cong ty Co phan Du lich Kim Lien 88 3.2.4 Hoan thien chinh sach tuyen dung dai ngo nhan luc, tao su gan ket chat che giua moi truang lam viec va nguai lao dong 89 3.2.5 Dam bao ca cau to chirc, nhan lire mot each hop ly 93 3.2.6 _Nang cao dao due nghe nghiep, tac phong lam viec phu hop vdi dac diem cua Cong ty Co phan Du lich Kim Lien 94 KET LUAN 97 TAI LIEU THAM KHAO 99 DANH MUC CAC SO DO, BANG, BIEU BANG Bang 2.1 Bien dong lao dong giai doan 2007 -2011 49 Bang 2.2 Trinh lao dong cua Cong ty giai doan 2008 - 2011 Bang 2.3 Thong ke co cau lao dong theo linh vuc cong tac 61 54 BIEU Bieu 2.1 So lurong nhan lire cua Cty CP DL KL nam 2007 - 2011 49 Bieu 2.2 Muc tang truong ve thu nhap luong cua nguoi laodong Cong ty 58 Bieu 2.3 Co cau lao dong theo gidi tinh 62 Bieu 2.4 Co cau lao dong theo tuoi 64 SO DO So dd 2.1 : Co cau to chuc cua Cong ty co phan Du lich Kim Lien 45 TOM TAT LUAN VAN Nham thuc hien Chien luge phat trien kinh te - xa hoi Viet Nam giai doan 20112020, can phai huy dong cang nhieu nguon lire, ma hang dau la nguon nhan luc (NNL), yeu to quan nhat va mang tinh quyet dinh Vi vay, Dang va Nha nude da chu phat trien nhan luc co chat luong cao phu hop vdi doi hoi cap thiet cua su nghiep cong nghiep hoa, hien dai hoa va phat trien nen kinh te tri thuc Cong ty Co phan Du lich Kim lien true thuoc Tong cue Du lich la mot nhtrng doanh nghiep hang dau linh vuc kinh doanh khach san va du lich tai Viet Nam Cong ty co he thong khach san ldn He thong khach san cua Cong ty co kha nang cung cap mot so luong phdng ldn tai cung mot thdi diem Sau hon 50 nam xay dung va phat trien, trai qua nhieu bien dong ve to chuc, Cdng ty Co phan Du lich Kim Lien da thuc su trd mot doanh nghiep kinh doanh du lich hang dau cua nganh Du lich Viet Nam Vi vay, hon bao gid het, nhan luc dang trd mot yeu td quan trong, quyet dinh su bai cua Cong ty Co phan Du lich Kim lien noi rieng va cua nganh Du lich noi chung qua trinh phat trien, hoi nhap kinh te the gidi Tir 01 thang 03 nam 2008, Cdng ty Cd phan Du lich Kim Lien chuyen doi sang hinh thuc cdng ty cd phan vdi y nghTa quan nham giup cdng cuoc chuyen doi mo hinh hoat dong cua Cdng ty Cd phan Du lich Kim Lien dam bao cdng, pham vi nghien cuu de tai dudi goc cua mot nhan vien Cdng ty, toi da quyet dinh chon de tai: “Nang cao chat liromg nhan lire cua Cdng ty Cdphan Du lich Kim Lien” lam luan van Thac si cua minh Luan van su dung cac phuong phap nghien cuu cua kinh te chinh tri lam co sd, ket hop su dung cac phuong phap quan ly nhan su, tiep can he thong, tiep can thuc te viec chuyen doi mo hinh hoat dong cua Cdng ty Cd phan Du lich Kim lien de thuc hien de tai Dong thdi dua tren co sd phuong phap luan cua chu nghia vat bien chung va phuong phap vat lich su, van dung tu tudng Ho Chi Minh, dudng loi cua Dang va Nha nude ve nang cao chat luong nhan luc giai doan phat trien va hoi nhap kinh te the giai cua Viet Nam Luan van gom co cac chuang sau : CHU0NG 1: Nhirng van de co1 ban ve nang cao chat Iupng nhan luc cua doanh nghiep kinh doanh du lich 1.1 Doanh nghiep kinh doanh du lich va chat Itarng nhan lire cua doanh nghiep kinh doanh du lich Trong phan luan van da khai quat khai niem ve doanh nghiep kinh doanh du lich va chat lugng nhan luc Doanh nghiep du lich la mot he thong ma co quan he chat che vdi moi truang kinh doanh Moi doanh nghiep la mot te bao he thong phan cong lao dong xa hoi noi chung va nganh du lich noi rieng Doanh nghiep du lich la mot dan vi cung ung tren thi truang du lich, dong thai la mot dan vi tieu thu Chat lugng nhan luc doanh nghiep kinh doanh du lich la trinh kha nang cua nang luc the chat va nang luc tinh than cau nen luc luong lao dong cua xa hoi dugc bieu hien thong qua the luc, tri luc, ky nang lao dong, tinh than thai do, y thuc lao dong va phong each lam viec Tu van de chung ve doanh nghiep kinh doanh kinh doanh du lich va chat luong nhan luc, luan van da neu vai trd cua doanh nghiep kinh doanh du lich doi vai su phat trien kinh te - xa hoi Nang cao chat luong nhan luc la mot nhung dong luc quan de thuc hien Chien luge phat trien kinh te - xa hoi giai doan 2011 - 2020 1.2 Noi dung, tieu chi va cac nhan to anh hirong nang cao chat liro’ng nhan luc cua doanh nghiep kinh doanh du lich Tir nhung dac diem chat lugng nhan luc cua doanh nghiep kinh doanh du lich, Luan van da nghien cuu noi dung nang cao chat lugng nhan luc doanh nghiep kinh doanh du lich tren cac goc do: (1) Quy hoach nguon nhan luc; (2) Nang cao trinh va the luc nguon nhan luc; (3) Xay dung co cau nguon nhan luc hgp ly; (4) Tao dung tac phong, y thuc lam viec cua nguon nhan luc phu hgp vai yeu cau cua doanh nghiep doanh nghiep kinh doanh du lich Cac tieu chi danh gia chat lugng nhan luc cua doanh nghiep kinh doanh du iii lich: nang luc tinh than (tri lire),the chat (the lire), tinh than thai y thuc lao dong va phong each lam viec Luan van da chi cac nhan to anh htrong den nang cao chat luong nhan lire cua doanh nghiep doanh nghiep kinh doanh du lich: (1) Cac chinh sach cua Nha nude ve nhan lire; (2) Trinh phat trien khoa hoc cong nghe; (3) He thong giao due dao tao va y thuc tu dao tao cua nhan lire; (4) Chinh sach thu hut tuyen dung, su dung va dai ngo nhan lire Tu cac phan tich tren, luan van da neu len sir can thiet phai nang cao chat luong nhan luc vi la mot noi dung nam Chien luge phat trien kinh te - xa hoi chung cua dat nude va loi the thong qua nhan lire la yeu td can ban viec tao nang luc canh tranh cua doanh nghiep kinh doanh du lich Dong thdi, viec nang cao chat luong nhan luc se cai thien kien thuc nghe nghiep va ky nang cua nhan luc, giup ngudi lao dong phan khdi vi dugc phat trien a r ■? a 1.3 Kinh nghiem ve nang cao chat luong nhan lire cua Cong ty Cd phan Du lich Kim Lien De cd them co sd dua phuong hudng va giai phap d Chuong 3, luan van da tham khao kinh nghiem cua Khach san Cong Doan, Khach san Dan Chu, Khach san quoc te ASEAN.Tir rut bai hoc kinh nghiem cd the ap dung vao viec nang cao chat luong nhan luc cua Cong ty Cd phan Du lich Kim Lien: (1) Chinh sach dai ngo nhan tai la yeu td quan de dam bao va tri nhan luc chat luong cao; (2) Chinh sach dau tu cho dao tao, dao tao lai dong vai tro quyet dinh viec nang cao chat luong nhan luc; Su dung nhan luc dung dan, hop ly se tao dong luc manh me viec nang cao chat luong nhan luc; (4) Nhan thuc rd vai tro cua viec nang cao chat luong nhan luc qua trinh chuyen doi mo hinh hoat dong; (5) Xay dung moi quan he vdi cac trudng dao tao de lua chon, thu hut cac sinh vien xuat sac CHVONG 2: Thye trang chat liroug nhan lyc cua Cong ty Co phan Du lich Kim Lien Bam sat vao noi dung d Chuong 1, luan van da phan tich thuc trang chat iv luong nhan lire cua Cong ty Co phan Du lich Kim lien tren cac goc do: 2.1 Khai quat ve Cong ty Co phan Du lich Kim Lien Theo quyet dinh 12/5/1961 cua Cue trirdng Cue Chuyen gia, Khach san > r \ Bach Dang va Khach san Bach Mai dupe hop nhat Khach san Bach Mai, tien than cua Khach san Chuyen gia Kim Lien - Cong ty Co phan Du lich Kim Lien Tu do, 51 nam qua, 12/5 trd truyen thong cua Cdng ty De dam bao chuyen doi sang cdng ty cd phan,mot dieu kien can va du la Cdng ty Cd phan Du lich Kim lien phai co dupe nhan luc chat luong cao de dap ung yeu cau cdng viec 2.2 Thuc trang chat luong nhan luc cua Cdng ty Co phan Du lich Kim Lien Luan van da lam rd thuc trang ve chat luong nhan luc cua Cdng ty Cd phan Du lich Kim Lien tren cac khia canh sau: Thu nhat, ve quy hoach phat trien nhan luc, la mot cdng tac rat quan ma bat ky to chuc nao cung phai thuc hien Cdng tac quy hoach nhan luc giup cho Cdng ty Cd phan Du lich Kim Lien Nam thay rd dupe phuong hudng, each thuc quan tri nhan su cua minh, dam bao cho Cdng ty co dupe dung ngudi, dung viec, dung vao thdi diem can thiet va linh hoat doi vdi vdi nhung thay doi tren thi trudng Thu hai, ve trinh chuyen mon, cdng tac dao tao, phat trien nhan luc va the luc ngudi lao dong cua Cdng ty Cd phan Du lich Kim Lien La mot doanh nghiep kinh doanh dich vu nen nang cao chat luong nhan luc cua Cdng ty Cd phan Du lich Kim lien gan lien vdi cac to: Dao tao, boi dudng va dao tao lai dd phat trien quy mo, dieu chinh co cau nhan luc cho phu hop vdi nganh; hinh va phat trien nhung kien thuc, ky nang va thai nghe nghiep, ky nang song cua ngudi lao dong; tuyen va su dung nhan luc vao lam viec tai vi tri lao dong phu hop vdi trinh va nganh, nghe dupe dao tao cua ngudi lao dong, theo nhu cau to chuc cdng viec tai moi don vi; cham soc sue khoe va tao moi trudng tot de ngudi lao dong phat trien nang luc, the luc va pham chat dao due nghe nghiep qua trinh hanh nghe Thu ba, ve co cau nhan luc dupe xet dudi cac goc do: co cau lao dong theo V lmh vuc cong tac, co cau lao dong theo gidi tinh, co cau lao dong theo tudi Thu tu, ve tac phong, y thuc nghe nghiep cua ngudi lao dong De thu hut va tri nhan luc can thiet, Cong ty Co phan Du lich Kim lien can xay dung va ban hanh cac che chinh sach mang tinh dac thu, uu dai hop ly vdi lire luong lao dong 2.3 Danh gia ve chat lirong nhan lire cua Cong ty Co phan Du lich Kim Lien Tren co so thuc trang ve chat lugng nhan luc cua Cong ty Co phan Du lich Kim lien, luan van chi nhung ket qua dat dugc cung nhu nhung han che can khac phuc thai gian tdi Ve nhintg tuu: Thu nhat, ve quy hoach phat trien nhan luc cua Cong ty da thuong xuyen xay dung dugc ke hoach ve nhan luc cho nam tiep theo, giao dinh bien ve tung bo phan, dam bao dap ung dugc nhu cau san xuat kinh doanh cua doanh nghiep Thu hai, ve cong tac dao tao, boi duong nang cao chat lugng nhan luc, ngoai viec tao dieu kien cho ngubi lao dong nang cao trinh dao tao theo cac bac cao dang, dai hoc va sau dai hoc de co dugc nhan luc chat lugng cao nham hoan ke hoach san xuat kinh doanh cua doanh nghiep cung la mot hinh thuc nang cao chat lugng nhan luc hieu qua va thiet thuc Thu ba, ve phan phdi thu nhap va che chinh sach, ngudn hinh quy luong cua cong ty tuonwg doi han hep nen chua thuc su khuyen khich dugc ngubi lao dong Thu tu,co cau nhan luc, da chu den viec dieu chinh co cau nhan luc phu hgp vdi su phat trien cua Cong ty, viec phat trien nhan luc co trinh cao dac biet dugc quan tarn vi la “tai san” lam nen thuong hieu Cong ty Co phan Du lich Kim lien, ty le can bo co trinh dai hoc trb len kha cao va co su gia tang on dinh, dugc phan bo dong deu d cac bo phan can thiet cho hoat dong san xuat kinh doanh Can bo nu dugc quan tarn vdi so lugng va chat lugng cang tang - Ve han che: Dac thu hoat dong cua Kim lien la kinh doanh dich vu, doi hoi phai co luc lugng can bo co trinh do, ky nang cao mdi cd the dap ung moi yeu cau Ben canh do, su thu hut manh me nhan luc cua cac don vi va ngoai nganh thong qua viec tra luong, thuong cao cho NLD va su phat trien vugt bac 85 chuyen mon ma chua chu den cong tac giao duc nang cao dao duc nghe nghiep, y thuc trach nhiem thuc hien nhiem vu, cong vu va y thuc tu tu r duong, ren luyen cua ca nhan nhan luc, cong viec co y nghia thiet thuc r viec nang cao chat luong nhan luc, cu the: - Doi voi Cong ty, nhin chung den Cong ty da co duoc nhan luc r r •> r r tuyet dai da so luon giu duoc pham chat dao duc, loi song sang, lanh X zx , F • I X r-y-i I • Zx I ZX J W -X* ZX /X X ~ ZX manh va tan voi nghe Tuy nhien, ben canh mat uu diem cung mot so it nhan luc thieu ren luyen, tu duong dua vao quan he, kem y thuc to chuc , Z X ky luat; mot bo phan nhan luc cOn kem ve ky nang giao tiep, thai do, phong cach phuc vu chua chuan muc De khac phuc, thoi gian toi chuong trinh dao tao, boi duong nhan luc, Cong ty can quan tam dao tao, boi duong khong chi ve chuyen mon, nghiepvu, ma phai quan tam thuong xuyen den cong tac giao duc ve chinh tri tu tuong, pham chat dao duc, y thuc trach nhiem X X truoc nhiem vu duoc giao Nhung yeu cau can dat duoc cong tac thOi gian toi nhu sau: r + Su ro rang: cac noi dung dao tao phai dua vao thuc te va co the thuc hien Dinh huong nhung viec lam de hoan su mang cua to chuc, cac muc tieu co the dat duoc va phuong phap luOng duoc muc cong hay that bai cua viec dao tao + Su nhat quan: cac noi dung dao tao phai bo sung cho nhau, cung mang r tinh huong den muc tieu dinh truoc, viec thieu nhat quan luon la nguyen nhan r r dan den hieu qua thap + Su bao quat: noi dung dao tao phai co ich cho nhieu nguOi, nhieu bo phan, nhieu cap o Cong ty + Su ung ho: cac noi dung dao tao phai phu hop voi mong muon va r r nguyen vong cua nguOi duoc dao tao, muon vay phai khuyen khich va huy dong nhung nguOi thuc hien cung tham gia vao noi dung dao tao Phai thu 86 thap thong tin chieu de co nhung thay doi, dieu chinh cho phu hop Viec ap dung nhieu hinh thuc dao tao khac se giup cho bo phan lam cong tac dao tao so sanh duoc nhung diem manh yeu cua moi phuong phap tu chon phuong phap dao tao phu hop nhat cho tung loai doi tuong, dam bao mang lai hieu qua cao nhat Mot so goi y van dung cac phuong phap dao tao: Khi bat dau khoa dao tao phai cung cap cho hoc vien nhung kien r > \ r a thuc chung ve van de duoc dao tao Dieu se giup hoc vien nam duoc mot cach tong quat ve muc tieu dao tao Su dung cac vi du tuong tu de minh hoa cung cap cho hoc vien cac kien thuc moi, giup hoc vien de dang tiep thu r a r r kien thuc, hieu cac van de mot cach co he thong Phan chia khoi luong hoc cung nhu thoi gian hoc tung phan tron ven va hoc nhung khoang thoi gian nhat dinh Luong thong tin cung cap nen phu hop voi trinh cua hoc vien Su dung thuc te de minh hoa cach giai quyet cac van de se giup hoc vien hinh dung cong viec phai lam bat tay vao thuc hien T' a r a x a a r w ’ a r a X* ren co so do, Cong ty can giu vung nguyen tac viec cu can bo di dao tao la phai dam bao can doi nhan su va khoi luong cong viec theo tung giai doan Truong hop dao tao ngan han, nuoc phai duoc thuc hien thubng xuyen, dam bao noi dung cac khoa hoc phai gan lien voi yeu cau cong viec dang trien khai, so luong can bo di hoc nuoc ngoai hang nam (dao tao dai han) phai can doi voi nhu cau cong viec hien tai va ke hoach tuyen dung nhan su cua Cong ty Phai dam bao nhan su thay the cu can bo di dao tao dai han Trong thbi gian chuan bi len ke hoach cu di dao tao dai han nuoc ngoai can phai thuc hien qua trinh kem cap truoc 01 nam de dam bao nguon ke thua tiep nhan kip thbi cong viec va ban than ngubi duoc cu di hoc co thbi gian boi duong them ve ngoai ngu va kien thuc co ban cua chuyen mon Trong tinh hinh hien nay, can co su phoi hop voi cac to chuc Dang, doan the va ban than ngubi lao dong cong tac dao tao va tang cubng 87 cong tac kiem tra tinh hinh thuc hien nhiem vu de kip thoi phat hien, uon nan nhung sai sot, lech lac, dong thoi xu ly nghiem minh, thoa dang nhung hanh vi vi pham Thu ba, danh gia hieu qua dao tao va phat trien nhan luc Sau da tien hanh to chuc dao tao va cu nhan su tham gia cac khoa dao tao, phai tien hanh danh gia ket qua cua cong tac dao tao de nam dupc noi dung dao tao co phu hpp hay khong? Giang vien day co mang lai hieu qua hay khong va biet dupc hoc vien thu dupc gi qua khoa dao tao, no la co so de Cong ty tien hanh cac hoat dong dao tao tiep theo Thong thuong VPI chi can cu vao ket qua hoc tap va ket qua cong viec, viec chi mang tinh dinh tinh chu chua thay ro lpi ich that su cua cong tac dao tao Kien nghi la Cong ty nen xay dung mot he thong kiem dinh chat lupng dao tao, de gop phan tien hanh cong tac tra kiem tra thuong xuyen va dinh ky z He thong kiem dinh dupc hinh voi quy mo toan Cong ty voi r r > •> r cac chuc nang co ban : Lap ke hoach va dieu hanh he thong kiem dinh chat lupng, xay dung cac tieu chuan danh gia va kiem dinh chat lupng, xay dung van ban va huong dan cac quy trinh thuc hien, dao tao luc lupng can bo ve kiem z z z z dinh, sap xep tien hanh khao sat he thong dao tao, kiem tra danh gia chat lupng r dao tao theo cac tieu chuan da de ra, tri chat lupng dao tao thoi gian dai, dap ung dupc muc tieu phat trien cua Tong cuc Du lich noi chung va cua cac don vi truc thuoc noi rieng z Noi dung chu yeu cac hoat dong cua he thong la danh gia cac yeu to dau r r r \ vao, qua trinh va dau cua qua trinh dao tao Cac tieu chuan kiem dinh cung can xoay quanh cac yeu to Khi da co chien lupc dao tao, viec tiep theo la phai xay dung mot chuong trinh dao tao cho phu hpp voi chien lupc da de cho dat hieu qua cao nhat Nhu vay Cong ty can co nhung muc tieu dao tao cu the 88 Ben canh do, vdi nguon nhan luc tre san co, Cong ty can ket hop dao tao moi va dao tao lai nhan luc theo hudng tre hoa doi ngu vi boi canh hien tai cua Cdng ty chuyen ddi mo hinh hoat dong tu bao cap sang co che cd phan r y r oc kinh doanh va nep suy nghi mdi Do vay, Cdng ty can phai xay dung ke r x hoach nham bo sung kien thuc khoa hoc va cdng nghe theo quan diem thi r trudng cho nhan luc da cd va phan loai sd nhan luc theo cac lua tuoi khac ngan han mang tinh thuc tien 3.2.3 Nang cao the lire cho nhan lire cua Cdng ty Co phan Du lich Kim Lien khong chi duoc hieu la tinh trang khong cd benh tat, ma la su hoan a r trudng ve sinh, cham soc sue khoe ban dau, che dinh dudng, kham chua A benh, dieu kien the due, the thao, hudng thu van hoa, hoc tap , moi ngudi lao de tri va phat trien tri tue, de chuyen tai tri thuc vao hoat dong thuc tien, r a a bien tri thuc sue manh vat chat Hon nua can phai cd su deo dai cua A A hoat dong than kinh, niem tin va y chi, kha nang van dong cua tri luc nhung dieu kien khac The luc cua ngudi chiu anh hudng cua muc song vat chat, su cham soc sue khoe va ren luyen cua tung ca nhan cu the Mot co the khoe manh, thich nghi vdi mdi trudng song thi nang luong nd sinh se dap ung yeu cau cua mot hoat dong cu the nao do, the luc cd y nghTa quyet dinh den nang luc hoat dong cua ngudi Phai co the lure, ngudi mdi cd the phat trien 89 tri tue va quan he cua minh xa hoi Trong boi canh hien nay, nang cao •> x y x y the luc cho nhan luc la yeu cau buc xuc hang dau nham dap ung doi hoi ve chi phi va cudng lao dong cang cao cua Cong ty Nang cao the luc la nang cao suc khoe nhan luc va phai duoc coi nhu la su dau tu co ban, phuc vu cho yeu cau phat trien kinh te - xa hoi Khi de cap den van de phat trien nhan luc, Dang ta da khang dinh: su cudng trang cua the chat la nhu cau cua ban than ngudi, dong thdi la von quy de tao tai san tri tue va vat chat cho xa hoi Chi co nhung ngudi khoe manh ca ve the chat lan tinh than mdi co the nang cao suc manh cua ban than, bat nhip duoc vdi cuoc song hien dai Ho lam viec deo dai, co kha nang tap trung ve tri tue lam viec, co suc manh cua niem tin va y chi de lam tot cong viec X X Suc khoe vua la muc dich, dong thdi no cung la dieu kien cua su phat trien, nen bao ve va nang cao suc khoe ngudi la mot doi hoi het suc chinh dang ma xa hoi phai dam bao De nhan luc Cong ty co suc khoe ve the chat va tinh than tot, can thuc hien cac giai phap sau: - Thuc hien kham benh dinh ky bat buoc doi vdi tat ca nhan luc - Tang cudng cac hoat dong truyen thong, giao duc thuc hien noi dung ve cham soc suc khoe sinh san va ke hoach hoa gia dinh cho NLD - Thuc hien cac bien phap tuyen truyen, nang cao nhan thuc cua ngudi lao dong viec tu bao ve suc khoe cho ban than bang viec cung cap cac kien thuc ve dinh dudng hang ngay, che cham soc suc khoe hop ly, phat dong phong trao the duc the thao toan Cong ty (khuyen khich moi ca nhan lua chon cho minh mot mon the thao phu hop de ren luyen suc khoe va thu gian sau moi lam viec) r r 3.2.4 Hohn thien chinh sack tuyen dung dai ngo nhan lire, tao str gan ket chat che giura moi truang lam viec va nguai lao dong Thu- nhat, doi vdi cong tac tuyen dung nhan luc Cong tac tuyen dung cua Cong ty hien da duoc chuan hoa va da xay 90 dung duoc Quy che tuyen dung lao dong cua Cdng ty Tuy nhien, tren thuc te viec ap dung mang tinh cung nhac va khong mang lai mot phong each mdi Cdng ty va cd the se bo qua co hoi de tuyen duoc nhung ung vien tai nang Nhu vay, de cd the thu hut duoc nhieu ung vien tiem nang tao co hoi thuan loi cho viec tuyen dung duoc nhung ung vien giau tiem nang x x r x nhat, phu hop vdi yeu cau cdng viec cua Cdng ty can phai da dang hoa nguon tuyen chon Be cdng tac tuyen dung thuc su cd chat luong cao, Cdng ty da xay dung mot hoi dong tuyen chon Tuy nhien, de khac phuc nhung han che, bat cap nhung nam qua, nham nang cao chat luong nhan luc, viec thi tuyen cua Cdng ty can tuan thu chat che cac yeu cau sau: - Tuyen dung dung ngudi cd trinh chuyen mon can tuyen tren co sd r Ar nhu cau cdng viec, bo tri dung viec, dung vi tri thieu - Thuc hien day du nguyen tac binh dang thi tuyen, xet tuyen, dam r a r bao cdng bang, dan chu, cdng khai tu khau lap ke hoach cung nhu den td chuc thuc hien thi tuyen - Thuc hien dung muc tieu cua thi tuyen la lua chon sd nhung _ , ' r ' r r r ngudi du thi dat ket qua va lay ngudi cd tong sd diem cao den thap cho den het chi tieu can tuyen Muon vay, sd ngudi dua di du thi phai nhieu hon sd r 7 a r luong can tuyen de dam bao nguyen tac dau loai - Ddi mdi noi dung thi tuyen, phan thi nghiep vu phai dam bao sat vdi trinh chuyen mon nghiep vu can tuyen 77?z? hai, xay dung cac chinh sach dai ngo nhan luc Thuc te hien nay, luc luong lao dong tre duoc dao tao bai ban, co ban lai r x a co thu nhap dac biet thap hon nhieu so vdi dong nghiep Cdng ty Do phai cd chinh sach tien luong va chinh sach dai ngo thoa dang mdi giu chan X r A A duoc nguon chat xam tre De lam duoc dieu do, Cdng ty can phai xay 91 dung he thong chi'nh sach dai ngo nhan luc thong qua cac giai phap sau: r a a a - Tao dong luc bang cach kich thich vat chat: Cong tac tien luong, tien thudng la mot cong cu hieu qua tien kich thich NLD, do xay dung cac r a r r chinh sach thu hut, Cong ty can quan tam tdi cac yeu to sau: Xac dinh doi ' a tupng thu hut theo yeu cau hoat dong san xuat kinh doanh cua Cong ty; Xay dung tieu chuan cu the doi vdi cac doi tupng can thu hut Chinh sach luong, thudng va dai ngo doi vdi tung doi tupng, neu khong se kho thu hut va giu nhan vien gioi Hpp ly doi vdi kha nang tai chinh cua Cong ty: Tong quy luong va phuc lpi phai dam bao phu hpp, can doi vdi tinh hinh tai chinh va A A A tong chi phi cua doanh nghiep Dong thdi, Cong ty cung can quan tam, cat nhac, de bat doi vdi nhan luc co pham chat dao duc tot, co du nang luc, trinh va co nhieu dong gop cho hoat dong cua Cong ty Day la viec tao dieu kien cho nhan luc co co hoi thang tien, dong thdi tao dong luc de nhan luc phan dau, hoc tap va ren luyen - Tao dong luc ve mat tinh than cho NLD: tao dung moi trudng lam viec van hoa lanh manh bao gom mot he thong cac gia tri, cac niem tin, cac thoi quen dupc chia se to chuc, tao cac chuan muc ve hanh vi ung xu r ' cong viec, kinh doanh Doi vdi mot don vi hoat dong san xuat kinh doanh tinh sang tao luon la thach thuc, yeu cau doi vdi moi CBCNV, nhat la giai doan hien cua Cong ty chuyen sang co che co phan, tu trang trai kinh phi Sang tao la khdi nguon moi phat minh, sang kien, y tudng mdi, giup Cong ty co nhung tu van mang tinh dot pha cho khach hang - Thudng xuyen phat dong phong trao van nghe, the duc the thao de thong qua nang cao ddi song tinh than va ren luyen suc khoe, the luc NLD Dong thdi, thuc hien che kham suc khoe dinh ky cho NLD de qua kip thdi phat hien benh tat, dong thdi qua the hien su quan tam cua Cong ty doi vdi NLD khong chi ve tri luc ma ca ve the luc 92 - Thudng xuyen phat dong sau rong phong trao thi dua, qua dong vien y khen thudng kip thdi nhung ngudi co tich cdng tac Dong thdi, xu ly ky luat nghiem minh, thoa dang doi vdi nhung hanh vi vi pham ly luat Cu the: + Trong cdng tac khen thudng, can lua chon cac hinh thuc thudng va dua cac muc thudng hop ly nhu: thudng cd sang kien mang lai hieu qua cao, thiet thuc; thudng hoan vuqt muc so luong va chat luong cdng r ' viec duoc giao; thudng tiet kiem thdi gian va chi phi; thudng chap hanh tot ky luat va dam bao cdng, gid cdng; thudng cho tinh than hop tac va cd thai giao tiep chuan muc Khi da xay dung duoc cac quy dinh ro rang ve cac muc thudng can thong bao va giai thich cho NLD hieu rd de lam tang r y y ky vong cua ho ve quan he giua ket qua - phan thudng Viec thurc hien thudng cd the duoi dang bang tien hay hien vat nhung y y r r y dieu quan can tao duqc an tuong tot cua ngudi duoc thudng ve cai ma ho nhan duqc Vdi NLD thuc hien cdng viec lien tuc xuat sac nen ap dung hinh thuc tang luong tuong xung, tang luong trudc thdi han de kich thich su nd luc cdng viec Quyet dinh thudng phai dua mot nhanh chong ngqi chu khong nhat thiet phai doi den cd khoan thudng ve vat chat yr Thudng phai dam bao cdng bang vdi tat ca moi ngudi va phai dua tren muc hoan cdng viec cua ca nhan NLD chu khong phai la vi tri cua NLD yr 99 Dong thdi, quyet dinh thudng nen cdng khai trudc toan the Cdng ty de tang y niem tu hao cua ca nhan NLD va neu guong sang cho NLD khac hoc tap vdi hy vong cd co hoi duqc khang dinh chinh minh trudc tap the Tuy nhien, can luu y tranh tinh trang thudng tro nguon thu nhap chinh se lam mat vai tro cua tien luong + Tuong ung vdi che khen thudng, can cd quy dinh ro rang ve cac muc phat tuong ung vdi cac hanh vi sai pham Khi xay dung muc phat can 93 r *■ dua vao tinh chat, mure cua hanh vi vi pham, mure anh hudng den ngudi khac bo phan va lpi ich cua Cdng ty Cac quy dinh ve ky luat lao dong va xu ly vi pham ky luat can dupe cdng khai va lam ro toan Cdng ty Dong thdi dam bao moi vi pham cung deu phai dupc xu ly nghiem minh Tuy x r x nhien, thi hanh ky luat can xem xet, can nhac ky ludng, nham tao co hoi cho ngudi vi pham cd co hoi sua chua sai lam, khuyet diem Viec khen thudng - ky luat song hanh ton tai mot each nghiem minh se A X thiet chat quan he giua quyen lpi va trach nhiem cua NLD vdi cdng viec dang x r dam nhan, giup NLD thay can phai hoan thien minh viec khong ngung nang cao trinh chuyen mon cung nhu viec nghiem tuc chap hanh cac quy dinh cua phap luat va cang thao tac phong lam viec, thai phuc vu cua minh - Xay dung mdi quan he chat che giua td chuc Dang, Doan vdi chinh quyen hoat dong dieu hanh nhu quan ly, giam sat va cung cham lo ddi song vat chat va tinh than cua NLD Mat khac, tang cudng cdng tac kiem tra tinh hinh thuc hien nhiem vu, cdng vu de kip thdi phat hien, uon nan nhung sai sot, lech lac, dong thdi xu ly nghiem minh, thoa dang nhung hanh vi vi pham X X 9 Ben canh do, Cdng ty cung can yeu cau NLD hieu de dung vung va cd r x x co hoi thang tien nghe nghiep doi hoi ngudi lao dong can am hieu luat X X phap cung nhu quyen va nghia vu cua minh Chinh mdi ngudi lao dong can phai cd y thuc tu tu dudng, ren luyen ve pham chat dao due, y thuc tuan thu phap luat; nd luc hoan thien minh viec chap hanh gid giac, tuan thu ky luat lao dong, tim hieu va chap hanh nhung quy dinh Cdng ty de 3.2.5 Dam bao co' cau to chuc, nhan luc mot each hap ly Cung vdi su phat trien manh me cua nganh du lich nhung nam qua, x r r luc lupng lao dong cung tang len nhanh chong ca ve sd lupng va chat lupng 94 r > r Khoi dao tao: la noi thuc hien boi duong, dao tao nhan luc chat luong cao (cu nhan, thac sy) de cung cap cho Tong cue Du lich Thong qua cac khoa dao tao ngan han, trung han va dai han de nang cao nang luc cho can bo ; Ung dung cong nghe va san xuat, kinh doanh, dong thdi dao tao chinh la noi cung cap nhung lao dong thoi vu cho cac hoat dong san xuat kinh doanh cua Cong ty De phat trien cung voi co cau to chuc, Cong ty can xac dinh duoc cac yeu /■ \ r > r •> r to ve co cau nhan luc gom so luong lao dong, tuoi lao dong doi vdi tung linh vuc hoat dong va cac yeu cau cu the ve chat luong lao dong (ky nang, trinh A f do, tay nghe, ngoai ngu, pham chat tuong ung cua tung nhdrn chuc danh) de dap ung duoc muc tieu chien luoc cua hoat dong san xuat kinh doanh Ngoai viec xac dinh nhu cau nhan luc theo tieu chi co ban neu tren, thi phai xem xet cac tieu chi khac de dam bao viec xac dinh nhu cau nhan luc sat thuc vdi nhu cau thuc te nhu: ket qua cuong lao dong cua tung vi tri lam viec (doi vdi cac don vi cd so luong cdng viec phai giai quyet hang cang nhieu thi sd luong nhan luc can co cang phai tang them) Tong hop ket qua tinh toan nhu cau nhan luc neu tren se xac dinh dupe dinh bien cua tung don vi true thuoc Cdng ty 3.2.6 Nang cao dao due nghe nghiep, tac phong lam viec phu hop vdi dac diem cua Cong ty Cd phan Du lich Kim Lien r a Thu- nhat, thudng xuyen giao due, nang cao dao due nghe nghiep, y thuc trach nhiem thuc hien nhiem vu, cdng vu , a z De cd dupe nhan luc chat luong cao, Cdng ty can het sue quan tam Z A den cdng tac giao due nang cao dao due nghe nghiep, y thuc trach nhiem thuc hien nhiem vu, cdng vu; nang cao y thuc tu tu dudng, ren luyen cua ca nhan nhan luc Ddi vdi Cdng ty trai qua thuc tien qua trinh hoat dong hon 50 nam, dac biet la giai doan chuyen doi mo hinh hoat dong, nhin chung phan ldn 95 nhan lire cua Cdng ty luon giu duoc pham chat dao due, ldi song sang, ' 'A lanh manh, tan tuy, gan bo tam huyet vdi nghe va Cdng ty Tuy nhien, ben canh mat iru diem la co ban nhu da neu tren, cung \ r r t r mot so it nhan luc thieu ren luyen, tu dudng, sa sut ve pham chat dao due, lang phi cua cdng, quan lieu, be phai, kern y thuc to chuc ky luat; mot bo r A r phan nhan luc yeu kern ve ky nang giao tiep, y thuc phuc vu chua cao, thai do, phong each phuc vu chua chuan muc, tham chi quan lieu hach dich, nhung A ' r nhieu, gay phien ha, lam cho khach hang buc xuc Nhung han che, yeu kern cd noi, cd luc lam suy giam uy tin, niem tin cua Cdng ty De khac phuc nhung han che neu tren, chuong trinh dao tao, A A boi dudng nhan luc thdi gian tdi, Cdng ty quan tam dao tao, boi dudng chuyen mon nghiep vu, giao due ve chinh tri tu tuong, pham chat dao due, y thuc trach nhiem trudc nhiem vu, cdng vu dupe giao Nhung yeu cau can dat dupe cdng tac thdi gian tdi nhu sau: A - Trong chuong trinh dao tao, boi dudng nhan luc cua Cdng ty, noi dung giao due ve chinh tri tu tuong, pham chat dao due, y thuc trach nhiem trudc nhiem vu, cdng viec dupe giao phai tro mot mdn hoc chinh thuc Doi vdi nhan luc mdi tuyen dung, ngoai viec dao tao, boi dudng r a a r trang bi kien thuc co ban ve nganh Du lich, ve nghiep vu chuyen mdn, nhat thiet phai dupe boi dudng trang bi kien thuc ve truyen thong cua Nganh, nhung yeu cau ve pham chat dao due va y thuc trach nhiem, phong each phuc vu Can bo Cdng ty phai tham nhuan cac quy tac van hoa Cdng ty Viec phat trien va tri van hoa tap trung vao cac muc tieu dinh hudng ban than NLD va khach hang, doi hoi moi ngudi phai cd y thuc va thai dung dan doi vdi ban than va doi vdi khach hang cua Cdng ty De cd the tao bien doi that su tu tuong va thai hanh vi cua moi ngudi, Cdng ty cung can tao dupe nhung thay doi can thiet ve mdi trudng lam viec, cac 96 phuong thuc danh gia hieu qua va cac bien phap khich le hoat dong cua ngudi r x r lao dong Ngoai ra, mot yeu to khong kern phan quan la su trao ddi r r a thong tin thudng xuyen giua lanh dao vdi cap dudi NLD can biet duoc nhung x r r viec ho dang thuc hien da tot hay chua, can phat huy hay khac phuc d diem thdi, tap trung vao hanh vi thay vi nhung dac diem cac nhan Mot mdi trudng lam viec hieu qua se dem lai su thoa man cho nhan luc, cung chinh la dieu > r a kien tien de cua viec nang cao chat luong nhan luc Thu hai, cai thien mdi trudng lam viec, tao dong luc de nhan luc hang say vdi cdng viec Ben canh nghia vu ma NLD phai cdng hien cho td chuc thi song song vdi no can phai tao va mang lai nhung loi ich tdi thieu cho ngudi lao dong X r A ca ve mat vat chat lan tinh than, vi suy cho cung, nhan luc di lam la vi lpi ich r r r x ich thi ho se cdng hien het minh Do vay, can phai tao mdi trudng de nhan luc lam viec theo “niem dam me” chu khong phai lam viec de “doi pho” trach nhiem Vdi mdi trudng lam viec thoai mai thi ho se cdng hien het kha nang cua minh Ngupc lai, cdng viec khong mang lai lpi ich kinh te cao sue ep nang ne, them vao noi bo co quan mat doan ket , thi khong the r r r co su cdng hien het minh vdi don vi A A Cai thien mdi trudng lam viec tao dong luc cho nhan luc, bao gom dieu kien lam viec (tao canh quan, mdi trudng lam viec tai co quan), xay dung bau khong dan chu, tuong tro lan nhau, dong vien, khen thudng kip thdi va tao dieu kien de can bo vien chuc gioi co co hoi thang tien la het sue can thiet, khong chi vdi rieng Cdng ty Cdng ty luon quan tam xay dung net van hoa f A rieng, mot nhan luc sach, sang tao, nhiet huyet vdi nghe va ban linh r vung vang cuoc song 97 KET LUAN r a Tu nhung van de ly luan va qua qua trinh thu thap, nghien cuu, phan tich, danh gia dac diem cung nhu thuc trang chat luong nhan luc cua Cong ty Co phan Du lich Kim Lien, de tai da neu len co cau trinh nhan luc de thay duoc han che ve chat luong nhan luc Qua cac so lieu thong ke, tong hop luan van co nhung nhan xet, danh gia, nhin nhan ve hieu qua, xu huong nhan luc A hoat dong kinh doanh du lich cua Cong ty co phan Du lich Kim Lien, r r r \ thay ro tinh cap thiet va tam quan cua viec nghien cuu nhu sau: r a Nhan luc cua mot doanh nghiep la mot nguon luc quy gia nhat r r r r r r cac yeu to cua san xuat cua cac doanh nghiep Nhan luc la yeu to cau nen to chuc doanh nghiep, van hanh doanh nghiep va quyet dinh su bai A cua doanh nghiep Do do, doanh nghiep muon phat trien phai quan tam toi /A * I r I /A ' /A A /A /’••/A W viec nang cao chat luong nhan luc, tuc la quan tam toi viec nang cao nang luc the chat va nang luc tinh than cua nhan luc viec sang tao, nghien e r r cuu, tim kiem, phat trien thong tin va vat chat hoa thong tin san pham Ben canh do, can phai thuc day dao tao, boi duong nhan luc la giai phap quan r a r a truc tiep quyet dinh de co nguon nhan luc chat luong cao Ngoai ra, viec khai thac va su dung mot cach co hieu qua nhan luc cung la cach de nang cao r chat luong nhan luc •> A 9 A De gop phan vao viec xay dung va phat trien Cong ty co phan Du lich Kim Lien vung manh, dac biet phat trien nhan luc, Luan van da he r r thong hoa co so ly luan cua viec xay dung va nang cao chat luong nhan luc; neu ro thuc trang viec su dung va nang cao chat luong nhan luc cua Cong ty Co phan Du lich Kim Lien giai doan vua qua, cac tuu, cac ton tai dua cac giai phap thiet thuc nham nang cao chat luong nhan luc cua Cong ty Co phan Du lich Kim Lien den nam 2020 98 Nhan lire cua Cong ty co phan du lich Kim lien muon co chat luong cao de nang cao hieu qua kinh doanh, trinh chuyen mdn nghiep vu se dong vai tro quyet dinh chat lupng cua nguon nhan luc Doi hoi Cdng ty cd doi ngu lao dong cd nang luc, trinh do, nhanh nhay chuyen mdn nghiep vu, bo tri dung ngudi, dung viec, Cdng ty se tao duoc nhung san pham dich vu tot, dap ung cang cao nhu cau da dang va cao cap cua khach, dem lai hieu qua lao dong cao Cd doi ngu lao dong tot van la chua du, can cd nhung bien phap tri va phat trien nguon lao dong r < Tir cac kien thuc ly luan duoc tiep thu tir tai lieu, Nha trudng va thuc tien tinh trang nhan luc cua Cdng ty cd phan du lich Kim Lien, tac gia da hoan Luan van thac si kinh te Tuy nhien, khuon kho cua cua mot yr luan van thac si kinh te, nhung noi dung va de xuat ma tac gia neu luan a •> r r r \ \ r y van chua the bao quat het tat ca nhung van de ve chat luong nhan luc Dong thdi, luan van khong tranh khdi nhung han che, rat mong nhan duqc y kien tham gia, dong gop cua Thay, Cd giao va dong nghiep 99 TAI LIEU THAM KHAO r Ban Khoa giao Trung uong (2011), Van kien Dai hoi Dai bieu toan quoc lan thuXI, Nha Xuat ban Chinh tri Quoc gia, Ha Noi Bo Ke hoach va Dau tu (2011/ Chien luoc phat trien nhan luc Viet Nam thdi ky 2011- 2020, Ban hanh kem theo Quyet dinh so 579/QD-TTg 19/4/2011 cua Thu tuong Chinh phu Bo Khoa hoc Cong nghe (2003), Chien luoc phat trien khoa hoc va cdng r r r nghe Viet Nam den nam 2010, Ban hanh kem theo Quyet dinh so 272/2003/QD-TTg 31/12/2003 cua Thu tuong Chinh phu Mai Quoc Chanh (1999), Nang cao chat luong nguon nhan luc, dap ung r r > nhu cau cdng nghiep hod, hien dai hod dat nudc, Nha Xuat ban Chinh tri Quoc gia, Ha Noi r a r a Vu Huy Chuong (2002), Van de tao nguon luc tien hanh cdng nghiep r r hoa, hien dai hod, Nha Xuat ban Chinh tri Quoc gia, Ha Noi A Tran Xuan Dinh (2000), Ddi mdi chinh sach sic dung nhan luc khoa hoc va cdng nghe co quan nghien cuu - phat trien, Nha Xuat ban Khoa hoc Xa hoi GS.VS Pham Minh Hac, PGS.TS Pham Thanh Nghi, TS Vu Minh Chi (2004), Nghien cuu ngudi va nguon nhan luc, nien giam nghien cuu so Ta Ngoc Hai, Vien Khoa hoc To chuc Nha nudc, Mot sd noi dung ve A A nguon nhan luc va phuong phap danh gid nguon nhan luc, Phan Van Kha (2007), Dao tao va sir dung nhan luc nen kinh te thi trudng d Viet Nam, Nha Xuat ban Giao due 10 Dang Ba Lam, Tran Khanh Due (2002), Phat trien nhan luc cdng nghe uu tien d nudc ta thdi ky cdng nghiep hod - hien dai hod, Nha Xuat ban Giao due 11 Tran Van Mieu (2001), Phong trao nien vdi viec dao tao nguon nhan luc tre, Nha Xuat ban Thanh nien