11428 LV ThS DHKTQD iM&sxsr; JI Il TRUING DAI HOC KINH TE QUOC DAN DAI HOC K T Q D TT THONG TIN THU VIENPHONG LUAN AN TU LIEU DOAN THI PHUONG TAO DONG LlTC LAO DONG TAI • • • • • NGAN HANG THlTONG MAI[.]
11428 LV.ThS DHKTQD iM&sxsr; JI TRUING DAI HOC KINH TE QUOC DAN DAI HOC K.T.Q.D TT THONG TIN THU VIEN PHONG LUAN AN-TU LIEU DOAN THI PHUONG TAO LlTC TAI • DONG • • LAO DONG • • NGAN HANG THlTONG MAI CO PHAN SAI GON - HA NOI CHI NHANH HlTNG YEN Chuyen nganh: Quan tri Nhan lire LUAN VAN THAC SI KINH DOANH VA QUAN LY NGUtH HIJONG DAN KHOA HOC: TS PHAM THI RICH NGOC -Us.+IW HA NOI - 2015 * Il LOI CAM DOAN r > Toi xin cam doan, day la de tai nghien cum cua ca nhan toi Tat ca cac noi dung de tai dirge toi tim hieu, nghien cum va phat trien, dirdi su huong dan khoa hoc cua TS Pham Thi Bich Ngoc - Khoa Kinh te & Quan ly Nguon nhan r r r r \ luc - Truong Dai hoc Kinh te Quoc dan Cac so lieu, ket qua nghien cum de tai hoan toan la trung thuc./ Ha Noi, 28 thang 12 nam 2015 Doan Thi Phuong LCH CAM ON Em xin chan cam on TS Pham Thi Bich Ngoc, nguoi da tan tinh chi bao, giup da de em hoan luan van Em xin tran cam on quy thay, co Truong Dai hoc Kinh te Quoc dan da truyen dat kien thuc, kinh nghiem cho em qua trinh hoc tap, de em co kien thuc hoan luan van Em xin tran cam on quy thay, co Hoi dong Khoa hoc Khoa Kinh te & Quan ly Nguon Nhan luc, Hoi dong danh gia luan van cap truong da gop y, chinh sua de luan van cua em duqc hoan thien hon Cuoi cung, toi xin tran cam on Ban lanh dao, ddng nghiep co quan da chia se cong viec, giup da de toi hoan luan van Tran trong! Ha Noi, 28 thang 12 nam 2015 Tac gia luan van Doan Thi Phuong YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI VE • • > • Nhtrng diem can sua chua bo sung truoc nop luan van chinh thuc cho Vien dao tao SDH A.Au Chu tjch Hoi dong (Ky va ghi rd ho ten) Cam ket cua Hoc vien7 Hoc vien (Ky va ghi ro ho ten) Neu hoc vien co trach nhiem chinh sira theo yeu cdu cua Hoi ddng cham luan van Trong truong hop khong chinh sira sS khong duoc cong nhan ket qua bao ve Hoc vien phai dong ban yeu cdu chinh sua vao trudc phan muc luc luan van chinh thuc nop cho vien DT SDH CONG HO A XA HOI CHU NGHIA VIET NAM Doc lap - Tu - Hanh phuc BAN NHAN XET LUAN VAN THAC SY De tai: Tao dong luc lao d$ng tai Ngan hang TMCP Sai Gon - Ha Noi Chi nhanh Hung Yen Hoc vi&n: Doan Thi Phuong Chuyen nganh: Quan tri nhan lye Ngucri hudng din khoa hoc: TS Pham Thi Bich Ngoc Ngucri nhan xet: TS.Vu Thi Uyen NOl DUNG NHAN XET Sir can thiet cua de tai luan van * f• '• • • f ' ' ’ ' , Trong boi canh toan cau hoa va hqi nhap kinh te quoc te, cac to chuc can dac biet chu d£n nang cao uy tin va nang lire canh tranh de gianh duoc cho dung tren thuong truong Muon lam duoc dieu doi hoi cac to chuc can co mot nguon nhan luc luon co dong luc lam viec, thich ung nhanh voi su thay doi cua moi truong, gop phan dat duoc muc tieu cua to chuc Dieu doi hoi cac to chuc phai khong ngung quan tarn den tao dong luc lam viec cho nguoi lao dqng Ngan hang TMCP Sai Gon - Ha Noi duoc lap vao nam 1993, Chi nhanh Hung Yen duoc lap tu nam 2009, hoat dong tren moi linh vuc kinh doanh tien te, day la mot linh vuc canh tranh kha gay gat phai doi mat voi nhieu doi thu canh tranh ca va ngoai nude, doi hoi chat luong dich vu dat len hang dau va luon giu duoc chu tin voi khach hang Muon dat duoc dieu nay, Ngan hang can co mot doi ngu nhan luc co nang luc, trach nhiem, co ky luat va trung voi to chuc, noi each khac nguoi lao dong luon co dong luc lam viec Trong thoi gian qua Ngan hang da quan tarn den tao dong luc cho nguoi lao dong nhung boc lo nhieu dau hieu nguoi lao dong chua duoc thoa man, ty le luan chuyen lao dong cao, nen de tai: “7ao dong luc lao dong tai Ngan hang TMCP Sai gon - Ha Noi Chi nhanh Hung Yen" cua tac gia co y nghTa ve ly luan va thuc tien, phu hop voi chuyen nganh dao tao Phuong phap nghien cuu Tac gia da su dung kSt hop cac phuong phap nghien cuu: tong hyp, thong ke, dieu tra mau thong qua bang hoi (85 phieu khao sat hop le) de thu thap cac thong tin phuc vu cho viec phan tich so sanh dinh tinh va dinh luong da lam cho noi dung cua luan van duoc trinh bay tuong doi ro net Ve ket cau va n$i dung cua luan van Ve ket cau, voi noi dung dai 91 trang, khong ke muc luc, danh muc cac bieu bang, cac phu luc, tai lieu tham khao, noi dung chfnh duoc chia chuong: Chuong (15 trang), Chuong (56 trang), Chuong 3(11 trang), ket cau luan van se hop ly hon neu: Chuong va Chuong duoc trinh bay chi tiet hon, Chuong duoc soat lai cho can doi giua cac muc phan tich Ve noi dung, Luan van da dat duoc nhung ket qua chu yeu sau: (1) Tac gia da he thong hoa va tiep thu co chon loc nhung ly luan co ban ve dong luc va tao dong luc lao dong, cac hoc thuyet tao dong luc, cac bien phap tao dong luc lam co so cho phan tich o phan tiep theo (2) Thong qua nguon so lieu thong ke va tu dieu tra, tac gia da khai quat duoc mot so dac di$m cua SHB Chi nhanh Hung Yen va thuc trang tao dong luc thong qua mot s6 bien phap dang duoc ap dung, tu chi mot so uu diem, nhuqc diem va nguyen nhan cua cac hoat dong Cac ket luan rut ve co ban co tinh logic va gan voi thuc trang nghien cuu (3) Tren co so dinh hudng phat trien cua SHB noi chung va Chi nhanh Hung Yen noi rieng, tac gia da dua nam nhom giai phap nhim tao dong luc cho ngudi lao dong tai SHB noi chung va Chi nhanh Hung Yen la co co so khoa hoc va gin voi nhung nhan dinh rut tu phan tfch thuc trang Mot so diem goi y de tac gia nghien ciru them Chat luong cua luan vSn se tot hon neu nhu tac gia quan tam hon den mot so diem sau: • Bo sung nguon trich dan cho cac bieu, bang, so luan van • Khi trinh bay hoc thuyet tao dong luc can ly giai tai sir dung hoc thuyet va hudng tiep can nghien cuu tao dong luc theo each tiep can cua cac hoc thuyet • Muc 1.3 bo tir “cong tac” cho thong nhit voi ten dd tai, thay bing tu cac “bien phap” • Trong Chuong can bo sung muc: cac yeu to anh hudng den tao dong luc lao dong va muc kinh nghiem tao dong luc mot so ngan hang khac Dong thdi, can phan ti'ch cac yeu to anh hudng den tao dong luc Chuong • Trong Chuong 2, muc phan tfch ve cac bien phap tao dong luc can dua thong tin tren thuc td ngudi lao dong da duqc cung cip nhung gi (TLBQ, thudng va phuc loi binh quan, may moc thiet bi duoc cung cap, ), sau moi danh gia muc thoa man cua ngudi lao dong ve cac bien phap thi se co tinh thuyet phuc hon • Khi phan tich va danh gia ve tao dong luc cung can chi su khac biet theo cac doi tuong lao dong (chuc danh cong viec, ) • Chinh sua ten Chuong “Giai phap nhim tao dong luc ” cho khdp vdi ten de tai • Trong Chuong 3, can sua lai tam nhin den 2015 (tr.80) vi thdi diem da qua • Dd xudt cac giai phap tao dong luc can chi ro diem khac biet tao dong luc cho cac doi tuong lao dong khac • Chinh sua format so lieu (so thap phan) nhidu bieu bang Danh gia chung Tuy mot sd han chd nhat dinh, nhung Luan van da co ban hoan cac muc tieu dat Toi ddng y gidi thieu Hoc vien Doan Thi Phuong duoc bao ve luan van trudc Hoi ddng cham Luan van Thac si va xung dang nhan duoc hoc vi thac si neu bao ve cong trudc Hoi ddng Ha noi, 16 thang 12 nam 2015 Phan bien I CONG HO A XA HOI CHU NGHIA VIET NAM Dqc lap - Ty - Hanh phuc BAN NHAN • XET LUAN • VAN THAC • SI Ten de tai: Tao dong lyc lao dong tai Ngan hang TMCP Sai gon - Ha noi Chi nhanh Hirng Yen Chuyen nganh: Quan tri nhan lye Hoc vien thuc hien: Doan Thi Phuong Nguoi hudng dan: TS Pham Thi Bich Ngoc Nguoi nhan xet: TS Nguyen Thi Anh Tram Chuc trach Hoi dong: Phan bien Noi cong tac: Truong Dai hoc Lao dong Xa hoi NOI DUNG NHAN XET I PHAN NHAN XET Ve hinh thirc cua luan van - Luan van cd ket cau theo chuong co moi quan he chat che, noi dung tung chuong phu hop vdi tieu de chuong Tuy nhien chua co su can doi ve dai so trang giua cac chuong, cu the chuong 1(16 trang, tu tr.9 den tr.24); chuong (57 trang, tir tr.24 den tr.8O); chuong 3(12 trang, tu tr.8O den tr.91) - Nhin chung tac gia sir dung van phong phu hop, sue tich nhung ro rang, khong gay kho hieu cho nguoi doc - Cach thuc trinh bay chuong muc, bang bieu, hinh ve tuan thu dung theo quy dinh - Cach trich dan tai lieu luan van theo dung quy dinh, day du, ro rang va trung thuc Ve noi dung cua luan van - Tinh cap thiet cua de tai: Trong boi canh thuc te tai ngan hang TMCP Sai gon - Ha noi van thubng xuyen dien hien tuong nguoi lao dong nhay viec hay nghi viec Nguyen nhan chu yeu la nguoi lao dong thieu dong luc hoac khong dong lire lam viec Dieu gay ton that Ion tdi hoat dong chung cua he thong ngan hang SHB Viec nghien cuu de tai la thuc su can thiet - Mac du da cd mot so de tai nghien cuu ve cong tac tao dong luc lao dong cac to chuc noi chung va ngan hang noi rieng nhung chua cd de tai nao nghien cuu ve cong tac tao dong luc lao dong dieu kien binh thubng, khong bi tac dong boi su kien dac biet tai ngan hang SHB Vi vay, de tai luan van khong trung lap vdi cac cong trinh khoa hoc da duoc cong bo va ngoai nude - Muc tieu nghien cuu cua de tai ro rang va cu the - Phuong phap nghien cuu duoc su dung luan van la phu hop Tac gia da trinh bay kha chi tiet phuong phap thu thap du lieu, ket hop phong van va khao sat dua tren bang hoi phu hop voi de tai Tuy nhien can trinh bay ky hon ve each thuc xay dung bang hoi Nhung han che cua luan van - Tac gia can khao sat danh gia cac nhan to anh huong den tao dong luc de co nhung can cu thuyet phuc hon de dua cac giai phap tao dong luc lao dong - Cac cau hoi khao sat thuc trang cong tac tao dong luc nen lira chon nhung cau hoi thuc su la yeu to tao dong luc lam viec cho nguoi lao dong II KET LUAN Luan van dap ung day du yeu cau ve noi dung va hinh thuc cua mot Luan van thac si chuyen nganh Quan tri nhan luc Nguoi nhan xet TS Nguyen Thi Anh Tram MUC LUC • • DANH MUC CAC TU VIET TAT DANH MUC BANG DANH MUC BIEU DO DANH MUC SO DO TOM TAT LUAN VAN i MO DAU CHUONG 1: CO Sd LY LUAN VE TAO DONG LUC CHO NGUOI LAO • • • • DQNG TRONG TO CHlTC 1.1 MQt so khai ni|m co1 ban 1.1.1 Khai niem dong lure va tao dong luc lao dong 1.1.2 Vai tro cua tao dong luc lao dong .10 1.1.3 Qua trinh tao dong luc lao dong 11 1.2 Mot so hQC thuyet ve tao dong luc 11 1.2.1 He thong nhu cau cua Maslow 11 1.2.2 Hoc thuyet ky vong cua Vroom 13 1.2.3 Hoc thuyet cong bang cua Adams 14 1.2.4 Hoc thuyet dat muc tieu cua Locke 16 1.3 Cac yeu to anh huong toi tao dong luc cho ngudi lao dong to chuc 17 1.3.1 Cac yeu to thuoc ve ngudi lao ddng 17 1.3.2 Cac yeu to thuoc ve to chuc 18 1.3.3 Cac yeu to thuoc ve xa hoi 21 1.4 Cac bien phap tao dong luc cho ngudi lao dong to chuc 23 1.4.1 Thu lao lao dong 23 1.4.2 Thiet ke, phan tich cong viec 25 1.4.3 Xay dung mdi trudng lam viec 27 1.4.4 Dao tao nguon nhan luc 28 1.4.5 Danh gia ket qua thuc hien cong viec 29 CHUONG 2: THIC TRANG CONG TAC TAO DONG LlfC CHO NGUOI LAO DONG TAI NGAN HANG THUONG MAI CO PHAN SAI GON - HA NOI CHI NHANH HUNG YEN 30 92 thuong xuyen Trong ngan hang co nhieu cong viec co yeu cau bang cap nhu song tinh chat cong viec khac Cac nghiep vu ngan hang cang da dang, nhieu nghiep vu co phuc tap cao Vi vay, Ban Giam doc Chi nhanh nen phan cong cho nhan vien cac cong viec co phuc tap tu thap den cao Khi nhan vien da dat duoc mot so yeu cau nhat dinh, nha quan ly danh gia nhan vien co du kien thuc va kinh nghiem de doc lap thuc hien cdng viec thi nen thuc hien giao quyen cho nhan vien d mot sd cdng viec Ddi vdi nhung nhan vien cd nang luc nhung khong cd nhieu cu hoi thang tien tai bo phan ma ho dang lam viec thi cac cap quan ly nen xem xet va tao dieu kien de nhan vien cd co hoi thu sue tai cac phong/ ban khac Khi thuc hien cdng tac kiem nhiem cdng viec, Chi nhanh cung can dam bao thu lao lao dong thda dang cho ngudi lao dong thi mdi khich le tinh than lam viec cua ho 3.2.3 Cai thien mdi trudng lam viec 3.2.3.1 Cai thien dieu kien lam viec - Chi nhanh can dau tu md rong khong gian nui lam viec: bd tri phdng tiep don khach rong rai va chuyen nghiep, sap xep nui lam viec hup ly cho cac phdng thuoc bo phan tin dung nhu phdng KHCN, phdng KHDN, phdng Tham dinh, phdng Ho tru tin dung a a r r r - Chi nhanh can phai dau tu mua sam mdi mot sd trang thiet bi van phdng da qua cu nham dam bao cdng viec cua ngudi lao dong khong bi gian doan, dac biet la cac may in, may photo Chi nhanh cung nen trang bi nui lam viec danh cho cac nhan vien giai doan hoc viec va thu viec de ho cd dieu kien nghien cuu tai lieu va van dung thuc hanh nghiep vu hoat dong cua Chi nhanh - Chi nhanh can thuc hien xay dung lai dinh muc van phdng pham cho phu hup vdi nhu cau thuc te cua nhan vien, nen tham khao y kien cua nhan vien tung bo phan va xay dung dinh muc cho phu hup vdi dac thu cdng viec cua mdi bo phan - Chi nhanh can thue them 01 hoac 02 nhan vien tap vu de dam bao tot cdng 93 tac ve sinh van phong, nha ve sinh, dien nuac - Chi nhanh nen bo tri mot phong va rong rai, lam noi cho nhan vien an tnra, nghi trua, de tranh anh huong den khong gian lam viec van phong 3.2.3.2 Duy tri va phat huy horn ntra tinh than doan ket, chung sue phan dau vi muc tieu chung cua Chi nhanh Can bo nhan vien Chi nhanh se cam thay thoai mai hon neu ho co cac moi quan he tot dep vdi cac ddng nghiep cua minh va ho duoc ton Lanh dao va nguai quan ly cua Chi nhanh co the tao mot mdi truang lam viec de chiu thong qua cac hoat dong nhu: dua va thong nhat cac quy tac lam viec rd rang Chi nhanh; ton nhung ddng gop cua nhan vien va ghi nhan nhung lqi ich ma nhan vien da ddng gop cho Chi nhanh bang nhung hinh thuc khac nhau; giup nhan vien hieu va phoi hap vdi de hoan cong viec mot each hieu qua; tao cho nhan vien ca hoi neu y tudng sang tao cho su phat trien cua Chi nhanh va r r r r r trao thudng cho ho neu la nhung y kien quy gia ; phoi ket hop cung Ban chap hanh Cong doan thudng xuyen td chuc cac hoat dong van hoa, the thao 3.2.3.3 Thiet lap kenh thong tin true tiep va cong khai giua lanh dao va nhan vien cac cap Van de rat can thiet va kha quan Chi nhanh cd the thiet lap kenh thong tin thong qua: trao doi true tiep, thu dien tu Hang tuan, vao thdi gian nhat dinhBan Giam doc nen danh mot khoang thdi gian nhat dinh de trao doi true tiep vdi cac nhan vien Nhan vien cd the gui thu gop y vdi cac cap quan ly va Ban Giam doc vao bat ky luc nao qua thu dien tu A 3.2.4 Hoan thien cong tac dao tao nguon nhan luc - Khi xay dung ke hoach dao tao, Chi nhanh can dua cac tinh hudng de doi tuong du kien duac dao tao bay td mong muon dao tao Hoan toan khdng nen dao tao cai ma nhan vien khdng thuc su can - Vdi cac chuong trinh dao tao ky nang, Chi nhanh nen lua chon hinh thuc dao tao tai cho de tan dung nguon nhan luc cd trinh chuyen mon cao - Khuyen khich nhan vien chu dong tu dao tao Can cd co che rd rang cho 94 van de nay, nhu: tai trg mot phan hoac toan bo hoc phi cho cac khoa hoc dung chuyen nganh phu hop hoac co tiem nang phat trien tuong lai, nhan vien yr y y hoc xong phai trinh bang tot nghiep; hoac tao dieu kien ve thdi gian de nhan vien tu tham gia cac khoa hoc ma ho cam thay can cho minh, neu ho dam bao duoc cong viec cua minh thuc hien dung yeu cau va tien r 3.2.5 Hoan thien cong tac danh gid ket qua thuc hien cong viec 3.2.5.1 Hoan thien he thong danh gia xep loai nhan sir theo KPI KPI theo tieng anh la Key Performance Indicator co nghTa la chi so danh gia thuc hien cong viec Thong thuong mdi chuc danh se co ban mo ta cong viec hoac ke hoach lam viec hang thang Nha quan ly se ap dung cac chi so de danh gia hieu qua cua chuc danh Dua tren viec hoan KPI, cong ty se co cac che thuong phat cho tung ca nhan Ngan hang can xay dung he thong cac tieu chi danh gia tich cho tung bo phan, tung nhan vien He thong cac tieu chi se duoc the hien ban mo ta cong viec cua mdi bo phan, mdi ca nhan, no duoc cu the hoa bang cac chi tieu cu the giao cho ho, phu hop vdi dieu kien tung giai doan Cac tieu chi se phan anh hau nhu tat ca cac ket qua hoat dong cua bo phan, ca nhan sau mot ky lam viec He thong KPI bao gom cac tieu chi ve nghiep vu chuyen mon va cac tieu chi ve thai lao dong Ngoai bo phan nguon nhan lire, de thiet lap he thong KPI can cd sir tham gia cua Ban lanh dao, Trudng cac bo phan chuc nang, cd the mdi them chuyen gia tu van 3.2.5.2 Ket hop phuong phap quan tri theo muc tieu (MBO) va phtrong phap phan hoi 360 qua trinh danh gia Quan tri theo muc tieu (Management by objectives - MBO) la phuong phap quan tri nha quan tri va nhung thuoc cap cung thiet lap muc tieu rd rang Nhung muc tieu duoc cac vien tu cam ket thuc hien va kiem soat Phan hoi 360 (360 Degree Feedback) la phuong phap danh gia nhan 95 vien (thuong o cap quan ly va lanh dao) bang each thu thap du lieu ve ho nhung tinh huong lam viec thuc te va ve nhung pham chat hoat dong ma ho the hien thong qua qua trinh tong hop thong tin tu nhung ngudi tiep xuc vdi ca nhan duqc danh gia (giam doc dieu hanh, quan ly, ngudi dong cap, khach hang hay doi tac ), noi chung la bat cu dang tin cay va biet ro ve cong viec cua ca nhan deu co the tham gia vao qua trinh danh gia Trong dieu kien hien nay, Ngan hang nen ap dung phuong phap quan tri theo muc tieu (MBO) Theo do, viec xac dinh duqc he thong KPI la mot budc quan trong qua trinh danh gia xep loai nhan su Ngoai ra, vdi mot so khia canh cong viec kho ludng duqc tich, dac biet doi vdi vi tri quan ly, can ket hqp phuong phap phan hoi 360 nham thu thap them thong tin de co the danh gia toan dien tich cua tung ca nhan 3.3 Dieu Jk^ken thuc hien • • • De thuc hien duqc cac giai phap neu tren mot cach co hieu qua thi ban than ngudi lao dong, cac cap quan ly/ lanh dao tai Chi nhanh SHB Hung Yen va Hoi so chinh SHB can phoi hqp thuc hien va dam bao mot so dieu kien sau: - Hoi so chinh SHB can co co che thong thoang cong tac tien luong, xem xet giai phap tien luong neu tren de co the ap dung cho Chi nhanh Hung Yen va tham chi la toan he thong SHB (neu co the) - Hoi so chinh SHB can bo tri nhan su ho trq Chi nhanh Hung Yen ve mat chuyen mon viec thuc hien tieu chuan hoa cac chuc danh cdng viec, chuong trinh dao tao ky nang tai Chi nhanh - Hoi so chinh SHB can xay dung ke hoach cu the va dong bo viec hoan thien he thong danh gia xep loai nhan su theo KPI Hien nay, SHB dang trien khai du an KPI de ap dung tren toan he thong SHB, nhien tai cac don vi kinh doanh co Chi nhanh Hung Yen chua co thong tin ke hoach cu the ve viec thuc hien van de - Ban lanh dao SHB nen xem xet ho trq kinh phi cho Chi nhanh Hung Yen viec dau tu xay dung tru so cua Chi nhanh va cac Phong Giao dich de thuc 96 hien tot giai phap cai thien moi truong lam viec cho SHB Hung Yen - SHB Chi nhanh Hung Yen can tuyen dung them nhan sur co trinh r r a r chuyen mon tot van de tieu chuan hoa cac chuc danh thuc hien cong viec, van de dao tao ky nang mem cho nguoi lao dong nham hoan thien cac cdng tac tao dong luc cho nguoi lao dong - Chi nhanh cung can xem xet dieu chinh cac co che, chinh sach qua trinh hoat dong lien quan den luong, thuong, phuc loi, dao tao, danh gia xep loai cho phu hop, khac phuc nhung ton tai hien huu Neu nhung van de nam r r ■y ngoai kha nang quyet dinh cua Chi nhanh thi Ban Giam doc Chi nhanh can co y duoc dieu nay, doi hoi Ban Giam ddc Chi nhanh phai thuc su nhiet tam vdi cdng viec, het long vdi ngudi lao dong thi viec dieu chinh mdi dem lai hieu qua viec tao ddng luc cho toan the ngudi lao dong - Cdng doan SHB Chi nhanh Hung Yen can phai hoat dong tich cue hon nua, the hien rd vai trd bao ve loi ich cho ngudi lao dong - SHB Chi nhanh Hung Yen can can doi tinh hinh tai chinh de cd nguon kinh phi tot phuc vu cho viec dau tu mua sam va chi tra cho cac hoat dong huu ich cua cac cdng tac tao dong luc lao dong tai Chi nhanh 97 KET LUAN • Tao dong luc cho nguoi lao dong la cong tac quan doi vdi bat ky to chuc nao boi canh hoi nhap va canh tranh hien Cong tac tao dong luc giup doanh nghiep giu gin va phat trien nguon nhan luc, dat muc tieu san xuat kinh doanh, thuc day su phat trien on dinh va ben vtrng doanh nghiep Xuat phat tu thuc te tren, vdi mong muon hoan thien va nang cao hieu qua cua cac cong tac tao dong luc cho ngudi lao dong tai Ngan hang TMCP Sai Gdn - Ha Noi (SHB) Chi nhanh Hung Yen, tac gia da nghien cuu va hoan thien luan van tren co sd: nhung van de co ban ve tao dong luc cho ngudi lao dong to chuc, cac mo hinh va cac cong cu tao dong luc cho ngudi lao dong Tu do, tac gia da phan tich, danh gia va dua nhung giai phap cu the vdi tung cong tac tao dong luc tai SHB Chi nhanh Hung Yen nham hoan thien cac cong tac De cac giai phap neu tren cd the thuc hien duoc thi Ban lanh dao Ngan hang SHB cung nhu Chi nhanh Hung Yen phai neu cao vai trd trung tarn, cd hieu biet va quan tarn sau sat den cong tac quan tri ngudn nhan luc noi chung va cdng tac tao dong luc cho ngudi lao dong noi rieng; tich cue chi dao va giao chuc nang chuyen mon viec thuc hien nhiem vu lien quan, qua cd the kich thich ngudi lao dong lam viec hang say, tang nang suat lao dong, gan bo vdi Ngan hang Mac du da cd rat nhieu cd gang nhung han che ve mat thdi gian va kien thuc nen luan van kho tranh khoi nhung thieu sot Tac gia kinh mong nhan duoc va tran cam on nhung y kien dong gop quy bau cua cac thay giao, cd giao, cac can bo quan ly tai SHB va cac ban dong nghiep de tac gia cd the hoan thien kien thuc cua ban than va phuc vu tot hon cho cdng viec 98 DANH MUC TAI LIEU THAM KHAO • • Bui Anh Tuan, Pham Thuy Huong (2009), Giao trinh Hanh vi To chuc, NXB Dai hoc Kinh te Quoc dan, Ha Noi Doan Ngoc Vien (2013), Gidi phap nang cao dong luc, thuc day ngudi lao dong tai Cdng ty Co phan Dau tu va San xuat Viet - Han, Luan van thac si, Dai hoc Da Nang, Da Nang Le Ngoc Hung (2012), Tao dong luc cho ngudi lao dong tai Cdng ty Dien a r toan va Truyen sd lieu, Luan van thac si, Hoc vien Cong nghe Buu chinh Vien thong, Ha Noi Luong Van Uc (2011), Tam ly hoc lao dong, Giao trinh, NXB Dai hoc Kinh te Quoc dan, Ha Noi Nguyen Due Toan (2011), Cac gidi phap tao dong luc lam viec cho ngudi lao dong tai Ngan hang Thuang mai Cd phan Quan doi - Da Nang, Luan van thac si, Dai hoc Da Nang, Da Nang Nguyen Ngoc Quan, Nguyen Van Diem (2012), Quan tri Nhan luc, Giao trinh, NXB Dai hoc Kinh te Quoc dan, Ha Noi Vo Thi Ha Quyen (2013), Tao dong luc lam viec cho ngudi lao dong tai Cdng ty Cd phan det may 29/3, Luan van thac si, Dai hoc Da Nang, Da Nang Vo Thi Nhu Quyen (2013), Tao dong luc lam viec cho nhan vien tai Ngan hang TMCP Sai Gon - Ha Noi (SHB) Chi nhanh San Trd, Luan van thac si, Dai hoc Da Nang, Da Nang Tai lieu tham khao tir internet: http://www.shb.com.vn/tabid/473/default.aspx [Truy cap: 01/ 09/ 2015] PHU• LUC • Phu luc 1: Danh sach phong van ngudi lao dong tai SHB Chi nhanh Hung Yen STT Phdng/ Ban Ban Giam doc Chuc danh phdng van So luang Giam doc Pho Giam doc Trudng phdng Giao dich vien Pho Trudng phdng Chuyen vien Phdng Khach hang Doanh Trudng phdng nghiep Chuyen vien Pho Trudng phdng Chuyen vien To trudng Chuyen vien Pho Trudng phdng Chuyen vien Pho Trudng phdng Chuyen vien Phong Dich vu Khach hang Phong Khach hang Ca nhan Phdng Tham dinh Phdng Ho tro tin dung Phdng Ke toan Phdng Hanh chinh Quan tri rp A Tong - 17 Quan diem ca nhan cua anh/ chi ve dong luc lao dong? Hien tai, dong luc de anh/ chi lam viec tai SHB Hung Yen la gi? Anh/ chi co the nhan thay dong luc lao dong cua dong nghiep minh d muc nao khong? Anh/ chi co the chia se nhung truong hop thuc te ve dong luc lao dong tai Chi nhanh: co dong luc, khong co dong luc, mat dong luc ? - Danh gia cua anh/ chi ve cong tac tao dong cho ngudi lao dong tai SHB Hung Yen: Chi nhanh da thuc su quan tam den van de chua? Anh/ chi nhan thay cong tac thong qua hoat dong hay chinh sach nao cua Chi nhanh? Cong tac tai Chi nhanh co dem lai hieu qua tot khong, co duqc anh/ chi va cac dong nghiep ung ho khong? Mong muon hay nguyen vong ca nhan cua anh/ chi cong viec hay cuoc song hien tai? Anh/ chi co de xuat hay gop y gi cdng tac tao dong tai Chi nhanh? Phu luc 2: Mau phieu dieu tra thiet ke dudi dang bang hoi PHIEU DIEU TRA QUAN DIEM CUA CAN BO NHAN VIEN TRUONG DAI HOC KINH TE QUOC DAN Xin chao quy anh/ chi! Chung toi la nhom nghien cuu cua trudng Dai hoc Kinh te Quoc dan Hien nay, chung toi dang nghien cuu ve van de tao dong luc cho nguoi lao dong tai Ngan hang Thuong mai Cd phan Sai Gon - Ha Noi (SHB) Chi nhanh Hung Yen Y kien cua quy anh/ chi se la nhung dong gop vd cung quy gia ddi vdi bai nghien cuu cua chung toi Toan bo thong tin thu duoc se duoc bao mat va chi dung cho muc dich nghien cuu Rat mong su ung ho cua quy anh/chi Chung toi xin chan cam on! Phan 1: Thdng tin cd nhan (Anh/ chi vui long danh dau □ hoac x vao o thich hop nhat) Gidi tinh: □ Nu □ Nam Do tuoi: □ Tu 18 den dudi 22 tuoi □ Tir 22 den dudi 35 tuoi □ Tir 35 tuoi trd len Trinh hoc van: □ Trung cap, Cao dang □ Pho thdng □ Dai hoc DTren Dai hoc Vi tri cdng tac: □ Nhan vien/ Chuyen vien nghiep vu □ Can bo quan ly/ lanh dao So nam cdng tac: □ Dudi nam □ - nam □ - nam Thu nhap hang thang cua anh (chi) □ Dudi trieu dong □ - trieu dong □ Tir nam trd len □ - tri eu dong □ Tren trieu dong Phan 2: Noi dung khao sat Cau 1: Anh/ chi vui ldng cho biet muc dong y cua minh ve cac phat bieu sau day bang each danh dau (x) vao so ma anh/chi cho la phan anh dung nhat y kien cua minh cac cau hoi, tuong irng theo muc do: (1) = Hoan toan khdng ddng y (2) = Khdng ddng y (3) = Tam ddng y (4) = Dongy (5) = Hoan toan ddng y Cac cdng tac tao ddng lire lao ddng Che thu lao lao dong Mire dong y Tien linrng Cach thuc tra luong hien tai cua Chi nhanh la 1.1 hoan toan hop ly Neu thay chua hop ly, anh/ chi hay chi rd diem chua hop ly va de xuat y kien nham cai thien van de do? - Chi nhanh thuc hien tra luong lam viec ngoai gio 1.2 day du va phu hop vdi cdng sue ma anh/ chi ddng gop cho cdng viec Khi nghi phep hoac nghi dm, anh/ chi dupe Chi 1.3 nhanh tao dieu kien de hudng du luong theo quy dinh 1.4 Anh/' chi duqc tang luong dinh ky theo dung quy dinh Anh/ chi duoc ho trq toan bo cong tac phi qua trinh lam viec nhu tien di lai, lien lac, an 1.5 uong, nghi ngoi (dac biet la di cong tac xa dai ngay) Tien thuong Anh/ chi nhan duqc tien thudng cac dip l£ 1.6 tet Tien thudng nhan duqc la phu hop va cong bang 1.7 giua cac can bo nhan vien Chi nhanh r \ r r Anh/ chi hay neu y kien danh gia va de xuat ca nhan van c e tien thudng cua Chi nhanh (neu co) nham tao dong luc lam viec tot hon cho can )o nhan vien? - Chuong trinh phuc lqi Anh/ chi duqc Chi nhanh dong bao hiem day du 1.8 theo quy dinh Anh/ chi duqc ho trq kham suc khoe dinh ky hang 1.9 nam vdi chat luqng tot 1.1 Cong tac tham hoi can bo nhan vien duqc thuc hien day du va cong bang giua moi ngudi Cong tac thiet ke, phan tich cong viec Khi bat dau lam viec tai Chi nhanh, anh/ chi da 2.1 nhan duqc Ban mo ta cong viec cua minh, - mo ta chi tiet cac cdng viec co ban tai vi tri lam viec cua anh/ chi 2.2 Anh/ chi duoc giao nhiem vu theo ke hoach mot each ro rang, phu hop voi nang luc ca nhan Anh/ chi luon co co hoi duoc luan chuyen hoac 2.3 kiem nhiem cong viec de hieu duoc nhieu nghiep vu ngan hang Anh/ chi duoc lam viec tai vi tri dung voi nguyen 2.4 vong cua minh Xay dung mdi trirdng lam viec A A Dieu kien lam viec an toan, day du trang thiet bi 3.1 phuc vu cdng viec mot each tot nhat Khong gian lam viec thoai mai, tien nghi, chuyen 3.2 nghiep Dong nghiep luon hop tac, giup 3.3 cdng viec, canh tranh cdng bang 3.4 Anh/ chi thuong de dang de xuat va bao ve y kien cua minh voi cap lanh dao 3.5 Lanh dao luon quan tarn va than thien vdi moi nguoi Anh/ chi luon co co hoi de thang tien va phat trien r 3.6 nghe nghiep neu ban than thuc su co nang luc Anh/chi luon cam thay thoai mai va hao 3.7 lam viec tai co quan Anh/ chi hay neu y kien cua ca nhan nham gop phan vao viec cai thien mdi trudng - lam viec tai Chi nhanh? Cong tac dao tao nguon nhan luc Anh/ chi duoc tham gia day du cac khoa hoc lien 4.1 quan den nghiep vu cua minh Ngan hang to chuc Noi dung cac khoa hoc rat bo ich, hap dan, co tinh 4.2 ung dung cao cong viec thuc te cua anh/ chi 7 Ngan hang thudng xuyen to chuc cac buoi tap r 4.3 r huan, giao luu hoc hoi truc tiep ve cac nghiep vu va cac ky nang can thiet cho cong viec Anh/ chi hay cho y kien dong gop doi vdi cong tac dao tao hien cua Ngan hang? - Cong tac danh gia ket qua thuc hien cong viec Viec danh gia ket qua thuc hien cong viec duoc 5.1 thuc hien mot cach khoa hoc va thong nhat Chi nhanh, dam bao dung thdi han Ket qua xep loai lao dong hoan toan dua tren viec 5.2 danh gia ket qua thuc hien cong viec, dam bao cong bang, hop ly, khich le ngudi lao dong Ngan hang co thang diem chuan va cu the de danh r 5.3 gia vdi tung doi tuong lao dong va vi tri cong viec Nhung dong gop hay tich cua anh/ chi luon 5.4 duoc cap tren va dong nghiep ghi nhan a 5.5 r r Anh/ chi luon thuc su dong y vdi ket qua xep loai cua ban than va cua cac dong nghiep - T -T— - ' *12 - Anh/ chi hay cho y kien ca nhan ve nhung van de cdn ton tai cong tac danh gia x£p loai lao dong tai Chi nhanh va huong khac phuc (neu co the)? Cau 2: Anh/ chi hai long va co dong luc lam viec cao tai SHB Chi nhanh Hung Yen? Hoan toan khong dong y Hong y Khong dong y Hoan toan dong y Tam dong y Cau 3: Neu anh/ chi thuc su dang mat dong luc lam viec tai SHB Chi nhanh Hung Yen thi anh/ chi co the cho biet nguyen nhan va hudng giai quyet cua ban than hoac neu de xuat voi Ngan hang?