, A X X /K TRUONG DAI HOC KINH TE QUOC DAN —sCOIs^— DAI HOC KTQD TT THONG TIN THU VIEN ‘ !•'''' 0NO LUAN AN Tl LIEU CHU THI NGOC LAN• • TANG ClONG DONG LUC LAO DONG CHO NGlOl• • • LAO DONG CUA CONG TY TN[.]
, A X X /K TRUONG DAI HOC KINH TE QUOC DAN -—sCOIs^— DAI HOC KTQD TT THONG TIN THU VIEN ‘ !•'.0NO LUAN AN-Tl LIEU CHU THI• NGOC LAN • TANG ClONG DONG LU CHO NGlOl • • C LAO DONG • LAO DONG CUA CONG TY TNHH AN THINH • • Chuyen nganh : Quan tri nhan luc LUAN VAN THAC SY • • THS MS’S NGUOl HUQNG DAN: TS LE THI MY LINH HA NOI - NAM 2013 IOI CAM DOAN Em xin cam doan: Luan van la cong trinh nghien cixu thuc su cua ca nhan, dirge thirc hien dirdi sir hirdng dan khoa hoc cua Tien si Le Thi My Link Cac so lieu, nhung ket luan nghien cun dirge trinh bay luan van trung thuc va chira tirng dirge cong bo dirdi bat ky hinh thuc nao Em xin chiu trach nhiem ve nghien cun cua minh Hoc vien Chu Thi Ngoc Lan LCH CAM ON Lai dau tien, em xin chan cam on Tien si Le Thi My Linh, ngudi da true tiep hudng dan em hoan luan van Vdi nhung lai trich dan, nhung tai lieu, su tan tinh hudng dan, nhung dinh hudng dung dan va nhung ldi dong vien cua Cd da giup em vuot qua nhieu kho khan qua trinh thuc hien luan van Em cung xin chan cam an Quy thay co giang day khoa Kinh te va Quan ly Nguon nhan luc da truyen day nhung kien thuc quy bau, nhung kien thuc rat huu ich va giup em rat nhieu thuc hien nghien cuu Dac biet, em xin cam an PGS.TS Tran Xuan Cau ve nhung hudng dan va gop y rat Idn em thirc hien de cuung nghien cuu Xin cam an cac Quy thay co da giang day va truyen dat cho em nhung kien thuc bo ich chuung trinh Cao hoc cua Truong Dai hoc Kinh te quoc dan Cudi cung, em xin cam an Khoa sau Dai hoc va Ban Giam hieu Nha trudng da ho trg em qua trinh thuc hien luan van Em xin chan cam an Hoc vien Chu Thi Ngoc Lan YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI • • • _ Cam ket cua Hoc vien7 PGS.TS Vu Hoang Ngan Hoc vien Chu Thi Ngoc Lan Neu hoc vien cd trach nhiem chinh sua theo yeu cau cua Hoi ddng cham luan van Trong trudng hop khong chinh sua se khong duqc cong nhan kdt qua bao ve Hoc vien phai ddng ban yeu cau chinh sua vao ci oi luan van chinh thuc nop cho vien DT SDH NHAN XET LUAN VAN THAC SY KINH DOANH VA QUAN LY Hoc vien: Chu Thi Ngoc Lan Chuyen nganh: Quan tri nhan Iuc Ngudi hu’O’ng dan khoa hoc: TS Le Thi My Linh Ngudi nhan xet: TS Nguyen Vmh Giang Phan bien nn A -» A j y • Ten de tai: “Tang curing dong lire lao dong cho ngudi lao dong cua Cong ty TNHH An Thinh ” Y n ghia a ua de tai n ghicn c iCn X / ■» Doanh nghiep muon ton tai va phat trien phai tao cho ngudi lao dong Iam viec tu nguyen, no Iuc, tich cuc, say me va sang tao Ditu rat can thiet nhat Ia giai doan hien nay, tinh hinh kinh te nuoc ta dang khung hoang va hang loat cac doanh nghiep pha san, hoat dong cam chung hoac thieu hieu qua Cac cong ty trach nhiem huu han voi x r r r su dau tu von, ky thuat, nhan Iuc co nhung han che nhat dinh lai cang X X can chu horn cho hoat dong De tai tac gia chon lua nghien cuu co y nghia ca vt Iy luan va thuc tien vt noi dung cua luan van Luan van da he thong nhung van dt co ban vt dong co, dong Iuc, tao dong Iuc, quan he giua nhu cau, Ioi ich, vai tro cua dong Iuc voi ngudi Iao dong, doanh nghiep va xa hoi Trinh bay mot so hoc thuyet dong Iuc, cac nhan to tao dong Iuc, cac bien phap tao dong Iuc xay dung r r mo hinh cac nhan to tac dong den dong Iuc Trinh bay phuong phap nghien cun vdi cac phan tich mo ta, kiem dinh tin cay, phan ti'ch r x hoi quy tuyen tinh dua tren cac du lieu khao sat thu thap tai cong ty An Thinh Luan van phan tich ve tinh hinh tao dong luc cho ngudi lao dong tai cong ty TNHH An Thinh, chi duoc nhung ket qua dat duoc ve moi trucmg lam viec kha tot, bau khong khong ap luc, X e ' ' ' dieu kien vat chat, trang thiet bi dap ung yeu cau, chinh sach tao duoc r t x tarn ly nhat dinh, bao hiem, lucmg thudng deu dan, an toan / X Luan van cung chi nhimg han che: luong chua dap ung nhu cau, chua kich thich, khen thucmg ky luat chua kip thdi, phan cong danh r r gia cong viec thieu can cu chua van dung tot cong cu hanh chinh, dao tao chua hieu qua Nguyen nhan duoc nhin nhan la do: tarn nhin lanh dao han che, chua co ke hoach dao tao va lucmg thucmg lau dai, o / X ngudi lao dong cung han che ve nhan thuc vv Luan van cung phan tich chi nhan to anh hudng true tiep den dong lire cua ngudi lao dong: tien lucmg, phuc loi, khen thudng; moi trudng lam viec; chinh sach va phuoig thuc quan ly; phan cong danh gia there r r hien cong viec; va dao tao la co anh hudng nhat den dong lire lao dong cua cong ty Cac giai phap tap trung vao nhung nhan to tren va mot so dieu kien there hien nham tang cudng dong lire cho ngudi lao dong tai cong ty TNHH An Thinh Ve ket cau cua luan van X Luan van duoc trinh bay noi dung chinh bang 114 trang danh may gom ldi md dau va chucng Chucmg I gom 28 trang, chuong II la trang, chucmg gom 42 trang, va chucmg la 24 trang, vdi noi dung x r r r de cap tuemg doi chi tiet va logic nhat dinh Nhung ket qua dat duoc cua luan van r x - Luan van da he thong dirge co so ly luan ve tao dong luc lao dong cho ngudi lao dong mot doanh nghiep, xay dung duoc mo hinh ft cac nhan to anh hubng den dong lire lao dong la co so cho viec nghien cun - Phuong phap nghien cun hup ly, vbi noi dung khao sat kha cong phu, t r \ xii ly so lieu co the tin cay ve each there kiem dinh Rut dupe r *> r r nhung un diem, han che, nherng nhan to tac dong manh yeu, chi dupe nguyen nhan kha rd rang, kha toan dien Cac giai phap tich cue t va kha thi Van phong nge.n gon, cac hinh ve, bang bieu va hinh there trinh bay dap ung yeu cau Nhirng gop y bo sung r r Phan mb dau: muc tieu, c au hoi nghien ceru co mot so trung lap va khong thong nhat vbi phan trinh bay chuong ( phuong phap nghien ceru) Phan ly luan chua thong nhat, co ser trung lap: dong luc / / lao dong hay dong luc lam viec ?; (muc 1.2 trang 14: Cac yeu to anh hubng tbi dong luc lao Cong trinh bay theo mot each, va mb hinh nghien cuu ve cac nhan to anh hubng gom nhan to, trang 41 lai theo r r ' r each khac, vera khong thong nhat vera trung lap Ma mo hinh nhan to chinh la khung ly thuyet nghien ceru can dua vao trinh bay b r f r \ a chuong 1) Chuang trinh bay qua van tat va ngan Phan gibi thieu ve dac diem cong ty cung hoi dan trai va dai ( 16 trang ) Phan tich cac r bien phap tao dong luc va cac nhan to co ser trung lap X ~ X < Noi dung khao sat bang bang hoi qua day du, ( vbi mau: 300 phieu/ 300 ngubi) nen phan phong van noi dung lai lap lai r r r r f Ket cau chuong chua can doi va co chuong qua van tat ( chuong 2, phuong phap nghien ceru) Chinh ta, loi in cung can phai chinh sua lai luan van Danh gia chung Mac du luan van mol sb thieu sot nhat dinh, nhung luan van the r hien la mot cong trinh nghien ceru kha cong phu, ket qua nghien cuu cua luan van khang dinh ser co gang va nang luc nghien ceru khoa hoc cua tac gia Luan van duoc xem la mot tai lieu tham khao ca ve ly thuyet cho ngudi nghien cuu, thuc tien cho cac doanh nghiep va cong ty TNHH An Thinh Dieu chung to trinh nghien cuu khoa hoc cua tac gia va tac gia xung dang dat duoc trinh Thac sy Kinh doanh va Quan ly, chuyen nganh Quan tri nhan luc Ha noi thang 11 nam 2013 Ngudi nhan xet TS Nguyen VTnh Giang NHAN XET LUAN VAN THAC SI De tai: Tang cudng dong lire cho ngudi lao dong cua cong ty TNHH An Thinh Chuyen nganh: Kinh doanh va Quan ly Hoc vien cao hoc: Chu Thi Ngoc Lan Ngurbi hudng dAn khoa hoc: TS Le Thi My Linh Ngudi nhan xet: TS Nguydn Quang Hue Tinh cap thiet cua de tai Nguon nhan lire la nhan to quan trong, quyet dinh ddn phat trien kinh te - xa hoi cua moi mot quoc gia, vung lanh tho Hieu qua hoat dong san xuA't, kinh doanh cua doanh nghiep phu thuoc chfnh vao lire luong lao dong true tiep tao san pham, tao gia tri gia tang moi, nhan to quyet dinh den su phat trien cua doanh nghiep Quan tarn, cham soc va co chfnh sach phu hop doi vdi ngudi lao dong < F F nham tao dong lire kich thick, thuc day ho hang say san xuat, gan bo vdi doanh nghiep co y nghTa het sue quan Nghien cun de tai^Tang cudng dong lire cho ngudi lao dong cua cong ty / ~ TNHH An Thinh co y nghia thid't thuc ca ly lu$n va thuc tien cho doanh nghiep, phu hep vdi ludn van Thac sy chuyen nganh Kinh doanh va Quan ly Gia tri khoa hoc va thuc tidn cua ket qua nghien cthi - Tac gia van dung cac hoc thuyd't nhu cau cua Maslow, hoc thuyet cong bang cua Stacy Adam, hoc thuyet hai yeu to cua Herzberrg, hoc thuyet ky vong va kd thura cac cong trinh nghien cuu lien quan vdi de tai ( da cong bo') lam ccr sb ly luan cho viec nghien cuu de tai “Tang cudng dong lire cho ngudi lao dong cua cong ty TNHH An Thinh” - He thong duoc mot so khai niem vd dong luc va tao dong luc lam viec cua ngudi lao dong - Xac dinh cac nhom nhan to thuoc ve to chuc,ve ngudi lao dong, va cac nhan f •} f to ben ngoai tac dong den tao dong lire cho ngudi lao dong de lam can cu phan tich tao dong luc cho cong nhan san xuat tai cong ty TNHH An Thinh 141 if | ff Sau tham khao y kien cua nhan vien, cac chinh sach duoc chinh sua cho phu hop Nhan vien mdi nhan duoc su dinh hudng, chi bao, kem cap,can ke tu nguoi quan ly truc tiep CSPTQL3 Trudc dua mot chinh sach mdi, cong ty thuong lay y kien cua nhan vien CSPTQL5 Anh chi cam thay nhung chinh sach cong ty dua la rat thoa dang vdi nhan vien CSPTQL4 khong tao ap luc cho nhan vien viec cua nguoi lao dong to chuc Ky vong dau if ff CSPTQL7 Cong ty co nhung chinh sach ve quan ly tai chfnh ro rang(quy dinh ro ve quyen quyet dinh chi tieu tung vi tri) Bau khong lam viec d cong ty rat thoai mai, Nhan to Y: Dong luc lam CSPTQL6 MTLV7 Anh chi cam thay thoai mai vdi dieu kien lam viec cua minh(co sd vat chat, trang thiet bi, ) MTLV1 Moi truong lam viec cua cong ty tao cho anh chi dong Iuc lam tot cong viec cua minh MTLV8 Anh chi luon co gang d muc cao nhat de hoan cong viec, nhiem vu duoc giao DLLV1 Anh chi ludn hudng tdi viec hoan cac muc tieu cua to chuc dat cong viec Anh chi luon san sang trien khai cac cong viec duoc to chuc giao Anh chi luon co gang hoan thien minh d muc cao nhat de co the dap ung tot cac yeu cau cong viec cua to chuc DLLV2 DLLV3 DLLV4 142 PHU• LUC 3.2: EFA BIEN GIAI THICH • L3n KMO and Bartlett's Test 569 Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity 1.393E4 Approx Chi-Square df 1830 Sig .000 Total Variance Explained Extraction Sums of Squared Loadings Initial Eigenvalues Component %of Variance Cumulative % Rotation Sums of Squared Loadings Total %of Variance Cumulative % %of Variance Cumulative % 4.503 6.823 34.084 35.975 4.785 7.238 4.309 6.529 24.436 1.677 2.541 63.215 64.619 1.646 2.490 2.264 3.430 58.674 1.531 2.320 65.535 66.942 1.536 2.324 2.143 3.246 61.921 2.700 70.423 2.404 72.827 Total I Total 1.306 1.979 71.906 69.208 1.498 2.266 1.782 1.201 1.819 73.725 71.286 1.374 2.078 1.587 0.993 1.628 78.715 0.877 1.437 80.152 0.827 1.356 81.508 0.776 1.272 82.779 10 0.745 1.221 84.000 11 0.666 1.092 85.092 12 0.642 1.052 86.144 13 0.593 0.972 87.116 14 0.540 0.886 88.003 15 0.523 0.857 88.859 16 0.515 0.844 89.703 17 0.463 0.759 90.462 18 0.441 0.722 91.184 19 0.418 0.685 91.869 20 0.403 0.660 92.529 21 0.365 0.598 93.127 22 0.347 0.569 93.696 23 0.334 0.548 94.244 24 0.318 0.522 94.766 25 0.299 0.490 95.256 26 0.263 0.431 95.687 27 0.259 0.424 96.111 143 28 0.248 0.406 96.517 29 0.216 0.354 96.871 30 0.202 0.331 97.203 31 0.187 0.307 97.509 32 0.175 0.287 97.797 33 0.163 0.267 98.064 34 0.150 0.245 98.309 35 0.143 0.234 98.543 36 0.138 0.226 98.770 37 0.103 0.169 98.939 38 0.093 0.152 99.092 39 0.088 0.145 99.236 40 0.080 0.131 99.367 41 0.071 0.117 99.484 42 0.061 0.101 99.584 43 0.059 0.097 99.682 44 0.052 0.086 99.767 45 0.044 0.073 99.840 46 0.037 0.060 99.900 47 0.031 0.051 99.952 48 0.015 0.025 99.977 0.014 0.023 100 49 5.32E50 1.70E-15 15 100 2.40E51 7.67E-17 16 100 1.24E52 3.97E-17 16 100 9.53E53 3.05E-17 17 100 4.13E54 1.32E-17 17 100 2.47E55 7.91E-18 17 100 2.18E56 6.99E-18 17 100 -1.39E57 -4.45E-19 100 18 -2 HE58 -6.74E-18 17 100 -2.47E59 -7.90E-18 17 100 -4.60E60 -1.47E-17 17 100 -8.6 IE61 -2.76E-17 17 100 Extraction Method: Principal Component Analysis Extraction Method: Principal Component Analysis 144 Rotated Component Matrix” Component KTKL3 0.853 -0.084 0.136 0.105 -0.061 -0.079 KTKL2 0.794 0.097 0.130 0.141 LPL8 0.727 0.083 -0.101 0.045 -0.034 LPL9 0.724 0.222 -0.001 0.071 0.014 LPL10 0.647 0.262 0.071 -0.037 0.001 K.TK.L1 0.638 0.191 0.376 0.171 -0.078 -0.160 -0.010 LPL5 0.627 0.251 0.180 LPL4 0.614 0.337 0.168 -0.145 0.019 DGCN3 0.533 0.177 -0.105 -0.072 -0.053 LPL3 0.558 0.448 0.283 0.003 -0.036 -0.086 LPL2 0.530 0.305 -0.105 0.227 KTK.L8 0.616 0.782 0.188 0.057 -0.010 KTKL10 0.766 0.233 0.061 0.111 0.059 LPL1 0.444 0.305 -0.105 0.227 -0.086 0.043 PCDG6 0.208 0.568 0.028 -0.058 PCDG7 0.174 0.782 -0.063 -0.007 0.066 PCDG2 0.287 0.726 0.023 0.252 0.191 PCDG8 0.305 0.675 -0.033 0.126 0.072 DGCN2 -0.163 0.627 -0.070 0.157 -0.131 0.087 0.107 PCDG3 0.021 0.550 0.012 PCDG5 -0.034 0.772 0.025 -0.069 0.114 PCDG4 0.077 0.604 -0.039 0.078 -0.046 PCDG11 0.116 0.486 0.123 0.024 -0.033 DTPT4 0.199 0.064 0.801 0.198 0.192 DTPT3 0.364 0.175 0.795 0.169 -0.179 DTPT1 0.266 0.183 0.500 0.083 0.042 DTPT7 0.237 0.153 0.844 0.088 0.250 -0.063 DTPT6 0.090 0.064 0.830 0.078 DTPT8 0.070 0.129 0.810 0.174 0.021 DTPT9 0.017 0.144 0.669 0.266 -0.034 DTPT5 -0.056 0.113 0.611 -0.008 0.077 0.296 0.032 0.356 -0.156 -0.015 MTLV3 0.088 0.326 0.036 0.580 -0.044 MTLV4 -0.042 0.247 0.147 0.547 -0.062 MTLV6 0.233 0.061 0.111 0.776 -0.122 MTLV5 0.296 0.032 0.356 -0.677 -0.015 -0.036 0.257 0.138 0.817 -0.117 0.059 0.053 0.129 0.796 -0.031 KTKL5 DGCN5 DGCN6 145 DGCN7 0.132 -0.026 0.175 0.778 0.047 0.132 0.107 0.347 0.447 -0.067 LPL6 CSPTQL2 -0.050 -0.037 -0.039 0.872 -0.084 -0.010 0.064 -0.013 0.815 -0.002 -0.067 -0.016 -0.017 0.757 CSPTQL1 CSPTQL6 -0.041 CSPTQL7 0.001 -0.012 -0.013 0.012 0.644 CSPTQL3 -0.078 -0.044 -0.012 -0.091 0.624 CSPTQL5 0.029 0.002 0.013 0.011 0.790 CSPTQL4 -0.065 -0.033 0.015 -0.041 0.737 MTLV7 -0.032 -0.024 -0.072 0.012 0.698 MTLV1 0.233 0.087 0.022 -0.099 0.665 MTLV8 0.297 0.057 -0.152 -0.042 0.562 -0.084 -0.010 0.064 -0.013 0.815 KTKL9 0.260 0.322 0.198 0.192 -0.048 KTKL7 0.170 0.397 0.067 -0.053 -0.122 PCDG9 0.036 0.315 0.191 -0.070 -0.045 KTKL4 0.368 0.186 0.338 -0.127 0.020 MTLV2 0.227 0.340 0.099 -0.108 -0.121 DGCN4 0.008 0.122 0.058 0.444 -0.006 CSPTQL9 0.035 0.022 0.064 0.078 0.095 CSPTQL8 0.062 -0.074 0.065 0.038 0.229 LPL7 0.467 0.281 -0.051 -0.038 -0.079 -0.022 0.072 CSPTQL10 0.194 0.155 0.310 PCDG1 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization, a Rotation converged in 23 iterations LAN KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .619 Approx Chi-Square 8.880E3 Bartlett's Test of Sphericity Component 1035 Sig .000 Total Variance Explained Extraction Sums of Squared Loadings Initial Eigenvalues Total 10 11 12 13 14 15 16 17 18 19 20 21 df 1.453 1.307 1.258 1.147 1.029 0.993 0.877 0.827 0.776 0.745 0.666 0.642 0.593 0.540 0.523 0.515 0.463 0.441 0.418 0.403 0.365 % of Variance 3.159 2.842 2.735 2.493 2.237 1.628 1.437 1.356 1.272 1.221 1.092 1.052 0.972 0.886 0.857 0.844 0.759 0.722 0.685 0.660 0.598 Cumulative % 64.735 67.577 70.313 72.806 75.043 78.715 80.152 81.508 82.779 84.000 85.092 86.144 87.116 88.003 88.859 89.703 90.462 91.184 91.869 92.529 93.127 Total % of Variance 1.453 1.307 1.258 1.147 1.029 3.159 2.842 2.735 2.493 2.237 Rotation Sums of Squared Loadings Cumulative % 64.735 67.577 70.313 72.806 75.043 Total 4.882 12.864 2.264 12.393 4.829 %of Variance 6.852 40.201 3.430 38.729 15.09 Cumulative % 25.436 40.201 58.674 78.93 84.02 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 0.347 0.334 0.318 0.299 0.263 0.259 0.248 0.216 0.202 0.187 0.175 0.163 0.150 0.143 0.138 0.103 0.093 0.088 0.080 0.071 0.061 0.059 0.052 0.044 0.037 0.569 0.548 0.522 0.490 0.431 0.424 0.406 0.354 0.331 0.307 0.287 0.267 0.245 0.234 0.226 0.169 0.152 0.145 0.131 0.117 0.101 0.097 0.086 0.073 0.060 Extraction Method: Principal Component Analysis 93.696 94.244 94.766 95.256 95.687 96.111 96.517 96.871 97.203 97.509 97.797 98.064 98.309 98.543 98.770 98.939 99.092 99.236 99.367 99.484 99.584 99.682 99.767 99.840 99.900 PHU• LUC • 3.3: EFA BIEN PHU• THUOC • KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .501 Approx Chi-Square 10.983 Bartlett's Test of Sphericity df 089 Sig Total Variance Explained nt % of Variance Total Rotation Sums of Squared Loadings Extraction Sums of Squared Loadings Initial Eigenvalues Compone Cumulative % % of Variance Total Cumulative % % of Variance Total Cumulative % 1.196 29.902 29.902 1.196 29.902 29.902 1.144 28.601 28.601 1.071 26.769 56.671 1.071 26.769 56.671 1.123 28.070 56.671 914 22.842 79.513 819 20.487 100.000 Extraction Method: Principal Component Analysis PHU LUC 3.4: KET QUA HOI QUY Model Summary Variables Entered/Removedb Std Error of the Variables Method R Square R Model Adjusted R Square Estimate Model Variables Entered NHANTO5, NHANTOl, a Predictors: (Constant), NHANT05, NHANTOl, NHANT04, NHANTO3, NHANTO4, Removed Enter ■•72a 502 797 NHANTO2 NHANT03, NHANT(02a a All requested variables entered b Dependent Variable: DLLV ANOVAb Sum of Squares df Mean Square F Sig Regression 89.689 1.571 4.490 002“ Residual 3.087 259 1.054 Total 92.776 264 Model a Predictors: (Constant), NHANTO5, NHANTOl, NHANTO4, NHANT03, NHANTO2 b Dependent Variable: DLLV 268 Coefficients' Standardized Model a Upper Bound Tolerance V1F 1.875 3.872 048 754 045 -.106 237 920 1.087 082 107 1.644 010 -.027 297 889 1.125 671 061 -.124 1.955 042 -.239 001 939 1.065 891 071 -.053 853 004 -.201 079 957 1.045 829 099 -.051 835 000 -.279 113 988 1.013 507 NHANT01 960 087 NHANTO2 821 NHANT03 Dependent Variable: DLLV Lower Bound 000 873 NHANT05 Sig 5.665 (Constant) NHANTO4 t Beta Std Error B Collinearity Statistics 95% Confidence Interval for B Coefficients Unstandardized Coefficients NHANTO5 Model Correlations Covariances NHANTOl NHANTO4 NHANT03 NHANTO2 NHANTO5 1000 010 009 -.061 077 NHANTOl 010 1.000 101 -.153 -.206 NHANTO4 009 101 1.000 013 -.195 NHANTO3 061 153 013 1.000 -.145 NHANT02 077 206 -.195 -.145 000 NHANT05 010 8.276E-5 -6.47 IE-5 000 000 NHANTOl 8.276E-5 008 001 000 -.001 NHANTO4 -6.47 IE-5 001 005 5.546E-5 -.001 NHANTO3 000 000 5.546E-5 004 000 NHANT02 000 -.001 -.001 000 007 a Dependent Variable: DLLV Collinearity Diagnostics’ Variance Proportions Dimensio Eigenvalue Condition Index Model n 1 5.843 1.000 00 00 00 00 00 00 063 9.645 01 25 00 20 03 14 037 12.553 00 58 02 52 02 07 033 13.216 00 01 23 27 06 38 016 19.071 15 03 66 00 20 29 008 27.121 84 13 10 02 69 12 a Dependent Variable: DLLV (Constant) NHANTO2 NHANTOl NHANTO5 NHANTO4 NHANT03 153 PHU LUC 4.1 BANG DANH GIA THUC HIEN CONG VIEC Ho va ten: Chuc danh: Phong: Ngudi quan ly true tiep: Dam nhan cong viec ngay: STT NOI DUNG CHI TIET HANG MVC CONG VIEC ML TIEU CHI DIEM HE NHAN XET CUA SO CAN BO DANH GIA NHAN XET VE MUC DO HOAN THANH A CONG VIEC I CHAT LUONG CONG VIEC Tinh dung han Muc hoan cong viec duoc giao Tinh than trach nhiem cong viec Thuc hien dung quy trinh II CHUYEN MON A 154 Am hieu chuyen mon, kien thuc ve cac quy dinh lien quan den chuyen mon Chu dong viec nang cao kha nang chuyen mon, nghiep vu Kha nang nam bat cong viec nhanh nhay va co sang kien cai tien cong viec III GIAI QUYET VAN DE Hoc hoi va ap dung cac thong tin moi mot each nhanh chong Doc lap nhan biet va giai quyet cac van de pham vi cong viec co lien quan den cac phong, bo phan Dong gop y kien va dua duoc each giai quyet van de cang hieu qua Biet hoc hdi va nhan sai sot de rut kinh nghiem giai quyet cac van de khac IV KE HOACH VA TO CHUC Biet len ke hoach va xay dung cac hanh dong cu the cho ke hoach de Biet thiet lap cac muc dich va muc tieu cdng viec Su dung hieu qua quy thdi gian NHAN XET VE Y THUC, KY LUAT LAO B DONG VA TAC PHONG LAM VIEC • • I GIAO TIEP 155 Tuan thu cac nguyen tac giao tiep qua dien thoai, email Lua chon va su dung cac phuong phap giao tiep thich hop voi dong nghiep, khach hang Cach ung xu co cac tinh huong phat sinh Cach truyen thong uy tin dich vu cua Cong ty doi voi moi khach hang THAI DO HOP TAC/ TINH THAN TAP II THE Ho tro va giup dong nghiep, co tinh than dong 2 Tham gia cac hoat dong tap the Thiet lap va tri moi quan he cong viec gan ket chat che III KY LUAT, TAC PHONG 1 Tuan thu gio giac lam viec Tinh than va thai lam viec Thuc hien dung quy dinh, noi quy cua Cong ty, y thuc tiet kien tai san cua cong ty Tong 45 156 • Cach tinh diem: • 9-10: Hoan cdng viec xuat sac theo ke hoach, phat sinh va co de xuat sang kien cdng viec • 7-8: Hoan cdng viec • 5-6: Chua hoan cdng viec nhung da dua duoc hudng gidi quyet cdng viec • -4 : Khong hoan cdng viec duoc giao, khong thich ung vdi cdng viec • Xep loai • 360 - 404 diem: xep loai A • 295 - 359 diem: xep loai B • 225 - 294 diem: xep loai C • < 225 diem: xep loai