Luận văn hoàn thiện công tác đánh giá thực hiện công việc tại công ty kinh doanh công nghệ và kỹ thuật asimco tech

TRUONG DAI HOC KINH TE QUOC DAN KHOA KINH TE VA QUAN LY NGUON NHAN LUC DAI HOC K.T.Q.D TT THONG TIN THU'VIEN PHONG LUAN AN - TL LIEU NGUYEN THI HA NHUNG HOAN THIEN • CONG TAC DANH GIA THUC • HIEN • CONG VIEC • TAI • CONG TY KINH DOANH CONG NGHE• VA KY THUAT • ASIMCO TECH Chuyen nganh: Quan trj nhan luc LUAN VAN THAC SI KINH DOANH VA QUAN LY NGlTCH HUONG DAN KHOA HOC: PGS.TS PHAM THUY HU*ONG • • THS Ha Noi, nam 2013 LCD CAM DOAN Toi xin cam doan day la cong trinh nghien cuu cua rieng toi Cac so lieu sur dung phan tich luan van la trung thuc, co nguon goc ro rang Toi xin chiu trach nhiem ve nghien curu cua minh NGUYEN THI HA NHUNG LCH CAM ON Sau mot thdi gian hoc tap va nghien cuu, dugc phep cua Bo Giao due Dao tao, Truong Dai hoc Kinh te Quoc dan va dudi su hudng dan tan tinh cua cac thay giao, co giao, luan van thac si vdi de tai “Hoan thien cong tac danh gid thuc hien edng viec tai cong ty Kinh doanh Cong nghe va Ky thuat Asimco Tech” da dugc hoan Tac gia xin guri lai cam an chan den cac thay co giao cua khoa Kinh te va Quan ly nguon nhan luc, dac biet la PGS.TS Pham Thuy Huong da tan tinh hudng dan, giup da tac gia hoan luan van Vai nhung tai lieu, su hudng dan va dinh huang dung dan, Cd da giup tac gia vugt qua nhieu kho khan qua trinh thuc hien luan van Tac gia cung xin chan cam an Ban lanh dao va cac Phong ban nghiep vu cua Cong ty Co phan Kinh doanh Cong nghe va Ky thuat Asimco Tech da tao moi dieu kien giup da cho tac gia thu thap tai lieu, nghien cuu nghiep vu va hoan de tai nghien cuu Xin cam an cac ban doc da quan tarn den de tai nay, rat mong nhan dugc y kien dong gop cua cac ban NGUYEN THI HA NHUNG CONG HOA XA HOI CHU NGHIA VIETNAM Doc lap -Tic do- Hanh phuc _ * * * _ Ha Noi, 20 thang nam 2014 NHAN XET LUAN VAN THAC SY QUAN TRI KINH DOANH Ten de tai luan van: Hoan thien cdng tac danh gid thuc hien cdng viec tai cdng ty kinh doanh cdng nghe va ky thuat ASIMCO Tech Chuyen nganh: Quan tri nhan lire Hoc vien: Nguyen Thi Ha Nhung Giao vien hubng dan: PGS.TS Pham Thuy Hirffng Ngubi nhan xet: TS Le Thi My Linh - Vien QTKD (Phan bien 1) Sau nghien cuu luan van Thac sy Quan tri Kinh doanh voi de tai „Hoan thien cdng tac danh gid thuc hien cdng viec tai cdng ty kinh doanh cdng nghe va ky thuat ASIMCO Tech” cua hoc vien Nguyen Thi Ha Nhung, toi co mot so nhan xet sau: I inh cap thiet cua de tai: Hoc vien da viet chua that thuyet phuc ve ly nghien cuu de tai Cu the tac gia chi neu tarn quan cua cong tac danh gia ket qua cong viec va cong tac ton tai nhieu kho khan va bat cap o cdng ty kinh doanh cdng nghe va ky thuat ASIMCO Tech vi vay can hoan thien cong tac va chon de tai Hoan thien cdng tac danh gid thuc hien cdng viec tai cdng ty kinh doanh cdng nghe va ky thuat ASIMCO Tech lam de tai nghien cun Trong pham vi hieu biet cua toi, ten de tai phu hop vdi chuyen nganh QTNL va khong trung lap voi cac de tai khoa hoc cung nhu cac luan van, luan an da va dang dune nghien cun b nude ta Ket cau luan van: - Luan van gom 83 trang khong ke phan tai lieu tham khao va phu luc Ngoai phan ma dau va ket luan, luan van duoc chia lam chuong theo ket cau truyen thong - Chuong 1: Tac gia da nghien cun va khai quat duoc mot so van de ly luan co ban ve danh gia thuc hien cong viec Luan van cung da neu ro khai niem, vai tro, Noi dung cong tac danh gia thuc hien cong viec, cac yeu to anh hubng den cong tac danh gia thuc hien cong viec, moi quan he cua danh gia thuc hien cong viec toi cac hoat dong quan tri nhan sir Cac noi dung chuong la can thiet va logic de lam co so cho nhung phan tich va danh gia chuong - Chuong 2: tac gia da phan tich ro thuc trang he thong danh gia hieu qua cong viec tai cong ty kinh doanh cong nghe va ky thuat ASIMCO Tech va da tom tat dugc nhung diem manh, diem yeu cua he thong danh gia hieu qua lam viec tai cong ty Nhung ton tai noi bat cua cong tac danh gia ket qua cong viec la: - Cac tieu chuan thuc hien cong viec dua chua gan voi so cu thd, cong ty chi su dung mot phuong phap danh gia vi vay ket qua thieu chinh xcs va chua toan dien, doi ngu can bo lam cong tac danh gia chua co kien thuc chuyen sau ve danh gia thuc hien cong viec, danh gia chu quan, khong chinh xac va tu khong dong vien khuyen khich nhan vien - Chuong 3: tren co sb phan tich thuc trang va tim van de ve danh gia ket qua cong viec, tac gia luan van da de xuat cac giai phap hoan thien hoat dong he thdng danh gia hieu qua cong viec tai cong ty kinh doanh cong nghe va ky thuat ASIMCO Tech Do la cac giai phap nham hoan thien phuong phap danh gia ket ho danh gia theo muc tieu va theo thang diem, dua chu ky danh gia la thang, nang cao nhan thuc cua ban lanh dao va ngubi danh gia ve cong tac danh gia thuc hien cong viec Nhin chung cac giai phap cung kha phu hop Tuy nhien, cung co nhung giai phap can dugc nghien cuu ky hon, dac biet can co 16 trinh ap dung phu hop thi moi co tinh kha thi Luan van co bo cue logic, chat che, dai vtra phai, ket cau tuong doi hop ly Phuong phap nghien ciiu Tac gia luan van da biet lua chon, van dung cac phuong phap nghien cuu khoa hoc tuong doi phu hop de dat dugc muc dich nghien cuu cua de tai La de tai nghien cuu ung dung, tac gia cua luan van da su dung ket hgp nghien cun tai lieu san co, vao khao sat 95 can bo nhan vien cong ty Mac du bang hoi co noi dung chua that hoan chinh, nhung noi dung thu thap dugc cung giup tac gia hieu rd su danh gia cua nhan vien ve cong tac danh gia Tuy nhien neu tac gia ket hgp phong van sau can bo quan ly va mot vai nhan vien thi se hidu sau hon nguyen nhan cua cac van de Danh gia chung Diem manh - - - Tac gia da cong phu thu thap so lieu, tai lieu, phan tich sau thuc tien ve qua trinh phat trien va ket qua hoat dong tai Cong ty kinh doanh cong nghe va ky thuat ASIMCO Tech Hon nua tac gia da ket hop phuong phap nghien cuu truyen thong voi khao sat thuc tien va neu ro nhung t6n tai cong tac danh gia ktk qua thuc hien cong viec, nhung ket luan rut co can cu khoa hoc Luan van da de xuat cac giai phap cu the nham hoan thien he thong danh gia kdt qua cong viec Mot so giai phap co tinh thuc tien va co tinh kha thi de ngan hang co the tham khao, ap dung Diem yeu: - - - PHan tom tat luan van thieu muc tieu va phuong phap nghien cuu Khong nen viet tat ten muc luc (vi du ten chuong THCV), muc 3.3.6 DGTHCV) Van 16 i chinh ta Phan Phuong phap nghien cuu tr 3: viet chua ro ve each chon mau, mlu da dai dien chua, mau la 95 chu khong phai la so phieu phat 100 nhieu noi dung chuong 1, khung ly thuyet ve danh gia ket qua cong viec chep lai tu sach nhung khong neu nguon Bang hoi phong phu, nhien tac gia mod chi dung phuong phap dem don gian de phan tich du lieu, neu tac gia thao cac cong cu phan mem thi co the khai thac, phan tich, so sanh nhieu noi dung nua (vi du : so sanh su khac giua cac trinh do, tuoi, nam nu, giua can bo va nhan vien ) Thieu cac vi du ve mau danh gia mod cho cac vi tri co ban cong ty Ket luan Luan van la mot cong trinh khoa hoc cong phu, nghiem tuc Luan van dap ung duqc cac yeu cau ve chat luong cua chuong trinh thac sy quan tri nhan luc Neu bao ve tot, tac gia luan van hoan toan xung dang duqc cap bang Thac sy Quan tri nhan luc cua truong dai hoc Kinh te Quoc dan Cau hoi: - Hay neu ro each chon mau? Mau nhu vay da hop ly chua? Diem yeu nhat cong tac danh gia ket qua cong viec d cong ty la gi? Ngirdi nhan xet TS Le Thi My NHAN XET LUAN VAN THAC SY KINH TE Cua hoc vien : Nguyen Thi Ha Nhung Chuyen nganh: Quan tri nhan luc Ma so: A De tai: “ Hoan thien cong tac danh gid thwc hien edng viec tai edng ty kinh doanh cong nghe va ky thuat ASIMCO TECH ” Ngudi nhan xet: TS Dao Thanh Huong - Phan bien Tinh cap thiet cua de tai nghien cuu z z z Nhan lire dong vai tro quan trong, thiet yeu quyet dinh su bai cua bat r r r r ky doanh nghiep nao, nhat la boi canh kinh te Viet Nam dang cang \ r r r r hoi nhap sau sac voi nen kinh te the gidi, co hoi dem den cho cac doanh nghiep Viet Nam nhieu hon nhung cung day thach thuc, thach thuc ve doi moi cong A A nghe, ky nang tay nghe, thach thuc ve hieu qua su dung nhan luc va tang nang suat lao dong Tim moi giai phap khuyen khich tao dong luc de nhan lire phat z \ z* e huy het nang luc cua ho vao qua trinh san xuat la nhiem vu quan doi voi z moi doanh nghiep, cac giai phap khuyen khich tao dong lire lao dong thi r viec danh gia dung va cong bang nang lire thuc hien cong viec cua ngudi lao dong la dong luc rat quan thuc day hieu qua cong viec Xuat phat tu doi hoi thuc te su dung nhan luc hien nay, hoc vien Nguyen Thi Ha Nhung lua chon de tai " Hoan thien cong tac danh gid thiyc hien cong viec tai edng ty kinh doanh cong nghe va ky thuat ASIMCO TECH ” lam cong trinh nghien cuu cua khda hoc la hoan toan can thiet, phu hop yeu cau ve ly luan lan thuc te Ket cau, phuong phap nghien ciru khoa hoc, phu-oug phap trinh bay luan van s Luan van cd each tiep can hop ly Van phong va each trinh bay mach lac, z sang Sua Cac chuong cua luan van dugc trinh bay voi cac noi dung can doi Cac phuong phap nghien cuu luan van chon la phii hop voi nhiem vu va muc tieu r nghien cuu dat Luan van dai 88 trang (khong bao gom bang danh muc tai lieu tham khao) Z Z > A A AZ ket cau bao gom phan md dau, phan noi dung chinh, phan ket luan, danh muc tai lieu tham khao va phu luc Phan noi dung chinh dupe chia lam chuong Chuong I: nghien cuu Co so ly luan ve cong tac danh gia thuc hien cong viec doanh nghiep gom 31 trang (tu trang den trang 31) voi dau muc chinh: Khai niem va vai tro cua danh gia thuc hien cong viec; Noi dung cong tac danh gia thuc hien cong viec; Cac yeu to anh hudng den danh gia thuc hien cong viec; r a Su can thiet phai hoan thien cong tac danh gia thuc hien cong viec; Kinh nghiem ve cdng tac danh gia thuc hien cdng viec tai mot so doanh nghiep va bai hoc cho Cdng tyASIMCO TECH Chuong II: Phan tich thuc trang cdng tac danh gia thuc hien cdng viec tai cdng ty ASIMCO TECH gom 36 trang (t£r trang 33 den trang 69) vdi noi dung chinh: Gidi thieu chung ve Cdng ty ASIMCO TECH ; Phan tich thuc trang cdng tac danh gia thuc hien cdng viec tai ASIMCO; Nhan xet ve cdng tac danh gia thuc hien cdng viec tai ASIMCO Chuong III: Cac giai phap hoan thien cdng tac danh gia thuc hien cdng viec tai hoan thien cdng tac danh gia thuc hien cdng viec gom 16 trang (tu trang 71 den trang 87) vdi dau 7 Z muc chinh: Phuong hudng phat trien cua Cdng ty; Quan diem danh gia; Mot so giai phap hoan thien cdng tac danh gia thuc hien cong-viec tai Cdng ty ASIMCO p r p TECH Ket cau nhu vay la hop ly, can doi va dap ung dupe yeu cau cua luan van thac sy Nhfrng noi dung co the dirpe coi la nhirng dong gop cua luan van ve ly luan va thuc te ' - Thu nhdt, luan van da he thdng hoa dupe nhung van de ly luan co ban lien quan den khai niem, muc tieu, cac noi dung, cac yeu to anh hudng va su can thiet phai hoan thien cdng tac danh gia thuc hien cdng viec ; Mot so bai hoc kinh nghiem ve cdng tac cdng tac danh gia thuc hien cdng viec tu cac doanh nghiep khac - Thu hai, luan van da phan tich thuc trang Phan tich thuc trang cong tac danh gia thuc hien cong viec tai cong ty ASIMCO TECH : Giai thieu chung v6 Cong ty ASIMCO TECH; Phan tich thuc trang cong tac danh gia thuc hien cong viec, nhan dinh han che de de xuat giai phap khac phuc phu hap - Thu ba, a chuong III, luan van the hien nhung dong gop cua luan van doi rv y voi thuc tien ve cac giai phap hoan thien cong tac danh gia thuc hien cong viec tai hoan thien cong tac danh gia thuc hien cong viec tai cong ty ASIMCO TECH A A Bang nhung noi dung phan tich ve quy hoach dinh huang phat trien nganh, r chien luge phat trien, ly giai va de xuat chuong nay, luan van di dung yr hudng va dat dugc muc tieu nghien cuu Mot so y kien trao doi voi tac gia luan van - Trong bang cac tieu chi va tieu chuan danh gia tac gia da de cap den, can | 7.7,' r e nghien cuu tu thuc te cua cong viec de bo sung them Cac tieu chi, tieu chuan danh x r r y \ y gia ve ky nang ung xu, ky nang giao tiep gan voi yeu cau ve van hoa nghe nghiep cong tac danh gia dugc d6 cap chuong II: Can-bo quan ly va can bo danh gia chua dugc dao tao bai ban, chua du pham chat danh gia, chua minh bach thong tin, chua du ddi tugng ba ben viec tham gia danh gia( khach hang) Ket luani ■x ' r Luan van dat yeu cau cua luan van thac sy kinh te Ha Noi, 16/1/2014 TS Dao Thanh Huong 82 r f' phdng van, tranh cam giac go bo, guqng ep, co the gay nhung ket qua sai lech, khong chinh xac Trong qua trinh phdng van danh gia, can bo danh gia can lien tuc nhac lai muc dich cua cuoc phdng van, ghi nhan, bieu duong nhung viec lam tot cua ngudi lao dong, so sanh ket qua thuc hien cdng viec cua ho vdi cac muc tieu da de ra, khuyen khich nhan vien cua minh phat bieu y kien, va ghi chep lai nhung y chinh cua cuoc noi chuyen do, dinh hudng duqc su phat trien tuong lai cho ngudi lao dong Budc 3: Ket thuc cuoc phdng van Ket thuc cuoc trd chuyen la thdi diem kiem tra xem xet lai cac ghi chep, tom tat lai nhung noi dung chinh da duqc thao luan vdi nhan vien va noi len nhung dieu ky vong, nhung diem bi bo xot chua noi cua can bo danh gia, dong vien nhan vien tiep tuc cd gang phat huy nhung tich da dat duqc Can phai the hien duqc su tin tudng cua ca nhan va cdng ty vao ban than ngudi lao dong Cd the thay ro tam quan cua can bo danh gia cdng cua cdng tac danh gia thuc hien cdng viec Vi vay, cdng ty nen cd chuong trinh dao tao ngudi danh gia bai ban va lau dai, tao he thong can bo danh gia cd trinh chuyen mon cao va kien thuc tot, nham phat huy tdi da hieu qua cua cdng tac danh gia thuc hien cdng viec 3.3.6 Ung dung Cdng nghe thong tin DGTHCV Mot phan mem cd the duqc xay dung va dua len mang noi bo se la mot giai phap huu ich Nhom chuyen trach sau da hoan cac van ban cd lien quan nhu cac bieu mau danh gia, cac tieu chuan thuc hien cdng viec, cac van ban hudng „ y y r dan thuc hien danh gia cung nhu each thuc su dung phan mem, each thuc xu ly sd lieu ve ket qua danh gia thuc hien cdng viec se thuc hien day len mang noi bo (horn thu dien tu outlook va he thong quan tri Misa CRM), thuc hien phan quyen cu the cho cac bo phan va tung vien cd quyen xem, tai Dieu khong chi nang cao tinh minh bach va chu dong danh gia thuc hien cdng viec, ma cdn giup 83 cho viec xu ly va thong bao ket qua danh gia mot each nhanh chong, chinh xac va tiet kiem nhan luc Song song voi giai phap mang tinh ky thuat, Cong ty can tao dieu kien de ca ngudi quan ly va nguoi lao dong deu duoc tham gia vao qua trinh xay dung cac tieu chi, tieu chuan, quy trinh danh gia thuc hien cong viec Cu the, cac tieu chuan, tieu chi phai duoc xay dung dua theo nhu cau lao dong tuong lai cua tung can bo cong nhan vien Thuc hien nhu vay, nguoi lao dong se nam bat nhanh cac nhiem vu muc tieu cua minh, giup ho tu xay dung cac chuong trinh, ke hoach phu hop de dat duqc muc tieu do, phat huy duqc tinh chu dong, sang tao thuc hien cong viec Nhu vay, dieu khong chi giup nang cao tinh sat thuc cua he thong danh gia thuc hien cong viec ma giup cho nguoi quan ly va nguoi lao dong hieu ro hon ve nhiem vu cua ban than minh Viec phan hoi thong tin cung can chu y tdi tinh hai chieu, de thuc hien dieu can ap dung dung each thuc phan hoi thdng tin hai chieu Dieu se khac phuc nhuoc diem cua phuong phap danh gia hien tai viec phan hoi thdng tin danh gia cho ngudi lao dong nhung cung khong doi hoi qua cao gay ton thoi gian va chi phi cho Cdng ty 3.3.7 Tang cirdng sir dung ket qua danh gia thuc hien cdng viec quan ly ngudn nhan luc Cdng ty can sur dung thdng tin danh gia hieu qua hon nua, tu khai thac tdi da lqi ich cua viec danh gia thuc hien cdng viec - Tra luong/thudng cho nhan vien: Asimco Tech hien dang tra luong theo cdng thuc: L = a%Vl + b%V2 Trong do: L - Tien luong nhan duqc hang thang cua mot nhan vien V1 - Tien luong co ban, duqc tinh bang he sd luong Nha nude quy dinh nhan vdi tien luong tdi thieu 84 V2 - Tien luong kinh doanh, duoc xac dinh dua vao muc thuc hien cong viec va vi tri cong viec ma nguoi lao dong dam nhiem Tuy nhien, nham tang dong luc lao dong cho can bo cong nhan vien, cung nhu su dung ket qua danh gia thuc hien cong viec hieu qua hon, tac gia de xuat cong thuc tinh luong hang thang cua nguoi lao dong voi phu cap bo sung Cu the nhu sau: Thu nhap = Thu nhap cirng + phu cap + Liroug kinh doanh Trong do: r > Thu nhap cung = (Muc thu nhap cung theo chuc danh * he so hudng luong) + Tien luong tham nien (theo cdng lam viec thuc te) Phu cap: phu cap cho cac khoan phi dien thoai, xang dau, an trua Luong kinh doanh = Luong KD ban vat tu va sua chua, thay the phu kien (bang vdi nhan vien gian tiep, khong tham gia kinh doanh) Don cu: Nhan vien dat ket qua thuc hien cdng viec xuat sac, ben canh 100% thu nhap, se nhan them khoan thudng “nong” ben ngoai cd tich dac biet tot (doanh sd tang 15-20%) va duoc cdng ty cdng nhan Nguoc lai, cdng ty se dua theo sd lan vi pham va muc nghiem de tru vao thu nhap dudi hinh thuc giam tru phu cap cua can bo nhan vien - Dao tao nguon nhan lire: Quyet dinh dao tao se dupe ap dung vdi hai loai doi tuong khac nhau: Thu nhat, doi vdi doi tuong dat tich kha nam, day la doi tuong tiem nang can dupe hudng dan, dao tao them de hoan tot hon, dap ung ky vong cua ngudi quan ly Vi vay, ngudi quan ly can xem xet cac khoa dao tao va hinh thuc dao tao thich hop nham giup ho nang cao trinh va kha nang lam viec tuong lai Vdi nhung doi tuong nay, thuoc vao gia tri cua cac khoa dao tao ma nha quan ly can dat nhung rang buoc thich hop vdi nhung doi tuong dupe dao 85 tao nham tranh viec Cong ty ton chi phi dao tao nhung sau ho lai rod bo Cong ty chua dong gop cho qua chung Thu hai, doi vdi doi tuong co tich yeu, Cong ty can to chuc dao tao chuyen mon, nghiep vu de dap ung yeu cau cong viec hien tai Vdi nhung doi tuong nay, can chu y lua chon hinh thuc dao tao thich hop nhu dao tao thong qua cong viec hoac thuc tap de ho co co hoi tiep xuc truc tiep va hoc hoi nhung nguoi co kinh nghiem va ky nang lam viec tot hon, nhung kinh nghiem sat vdi yeu cau cong viec hien tai cua ho - Luan chuyen nhan su: Viec bo tri va lua chon nhung doi tuong thich hop vao cac vi tri can phai dua tren ket qua danh gia truc tiep cua nguoi lao dong Quyet dinh duoc ap dung vdi ba truong hop cu the nhu sau: Thu nhat, doi vdi nhung doi tuong tiem nang co ket qua thuc hien cong viec tot (xep loai Ki A) qua cac ky danh gia thuc hien cong viec, sau duoc tham gia cac khoa dao tao nang cao can duoc can nhac dua vao danh sach can bo nguon Day la danh sach nhung nhan vien tiem nang, luon san sang tiep nhan nhung vi tri cao hon co vi tri thich hop can nguoi quan ly Thu hai, vdi nhung doi tuong co trinh chuyen mon kha, duoc ky vong kha tuyen dung nhung ket qua thuc hien cong viec thuc te chi dat muc hoan (xep loai Ki B), can duoc xem xet tinh phu hop giua kha nang chuyen mon va yeu cau cong viec duoc giao hien tai de co quyet dinh dieu chuyen thich hop r ' r r r Cuoi cung, vdi nhung doi tuong co co ket qua danh gia yeu kem, sau da duoc xem xet cu the nguyen nhan khong hoan nhiem vu khong phai vi ly khach quan ma xuat phat tu kha nang hay y thuc hoan nhiem vu cua nguoi lao dong, nguoi quan ly can phoi hop vdi phdng TO chuc lao dong de xuat vdi Ban Giam doc ve viec cham dut Hop dong lao dong trudc thoi han hoac khong ky tiep Hop dong lao dong Day la mot quyet dinh co tinh hai mat, mot mat giup Cong ty •> r r r \ co the sang loc va lua chon nhung doi tuong dap ung tot nhat yeu cau cong viec 86 thuc te Mat khac, day cung la mot quyet dinh co the anh huong khong tot den tam ly nguoi lao dong vi khien ho cam thay khong yen tam ve tinh on dinh tai Cdng ty Vi vay, dieu doi hoi ket qua danh gia phai that chinh xac va cong bang 87 KET LUAN Danh gia thuc hien cong viec la mot hoat dong quan trong cong tac quan tri nhan su Viec danh gia giup khang dinh nang luc va kha nang cua nhan vien, la co so giup doanh nghiep tuyen mo, tuyen chon, phat trien nguon nhan luc hien tai, cung nhu xay dung che luong thudng va dua cac quyet dinh quan tri mot each chinh xac Danh gia thuc hien cong viec khong chi the hien tich cua nguoi lao dong, ma edn nang cao tinh doan ket, gan bo cua ho voi cong ty, giup cho cong tac quan ly nhan su co hieu qua hon De hoan thien cong tac danh gia thuc hien cong viec tai cong ty, luan van da trinh bay khai quat co so ly luan cua cdng tac danh gia thuc hien cdng viec, cung nhu thuc trang xay dung va thuc hien cdng tac d cdng ty Asimco, chi nhung mat tich cue va han che Cu the: - Cac tieu chuan dua chua gan vdi sd cu the, gay kho khan cho ngudi danh gia viec cho diem ung vdi tung tieu chuan Ben canh do, viec chi su dung mot phuong phap danh gia cd the dem lai ket qua thieu chinh xac va va chua toan dien - Doi ngu ban lanh dao va nhom nhan vien nhan su tien hanh cdng tac danh gia thuc hien cdng viec chua duoc cd kien thuc ve chuyen mon, dac biet la phuong phap, each thuc xay dung cac bo tieu chuan, Mot sd can bo quan ly nhan nhuqng va chu quan viec danh gia nhan vien, dan den nhung ket qua khong chinh xac, khong khuyen khich lam viec va ban than ca nhan ngudi lao dong cung khong cd du su cd gang hoan tot cdng viec duoc giao - Cdng tac len ke hoach thuc hien danh gia cdng viec so sai, cac nhan vien mdi chua nam duoc each thuc danh gia cdng viec cua minh, dan den su hieu biet khong sau ve yeu cau cua cdng viec cung nhu cac muc tieu phai dat duoc vao cuoi ki danh gia - Ket qua danh gia thuc hien cdng viec chua phan anh duoc day du tinh chat cdng viec va ket qua cua nd phuong phap danh gia chi dua tren hanh vi, ma chua 88 suy xet den ket qua/hieu qua thuc hien cong viec cua can bo cong nhan vien - Tham gia danh gia thuc hien cong viec la ban lanh dao va ban than nguoi lao dong Khach hang ben ngoai thi khong tham gia y kien, do, su chu quan van ton tai - Viec phan hoi thong tin ve ket qua danh gia thuc hien cong viec den nguoi lao dong chua duoc thuc hien day du va dong bo, gay anh hudng den niem tin va chat luong cua cong tac danh gia thuc hien cdng viec tai cong ty Tu do, tac gia de cac dinh hudng va giai phap hoan thien cong tac danh gia thuc hien cong viec tai cong ty Asimco Tech nhu: nang cao nhan thuc cua ban lanh dao va can bo cong nhan vien cua Asimco Tech ve vai tro cua cong tac danh gia thuc hien cong viec; Hoan thien tieu chi/tieu chuan thuc hien cong viec; Hoan thien phuong phap danh gia thuc hien cong viec; Hoan thien cong tac tap huan nguoi danh gia; va Tang cuong su dung ket qua DG THCV quan ly NNL Toi hy vong nhung nghien cuu cua luan van se giup ich cho cong ty viec xay dung va hoan thien cong tac danh gia thuc hien cua minh, lay lam tien de dua cac quyet dinh quan tri nhan luc can thiet Toi xin chan cam on PGS.TS Pham Thuy Huong cung khoi hanh chinh nhan su da giup toi hoan nghien cuu Mac du da co gang nhung vdi thoi gian va kha nang nghien cuu co han, de tai khong the tranh khoi nhung thieu sot Kinh mong cac thay co dong gop y kien va chi dan de luan van duoc hoan thien va phong phu hon DANH MUC TAI LIEU THAM KHAO • • Ta Ngoc Ai (2009), Biet nguai - Dung nguai - Quan nguai, NXB Tir dien Bach Khoa Mai Quoc Chanh va Tran Xuan Cau (2008), Giao trinh Kinh te Lao dong, NXB Dai hoc Kinh te quoc dan, Ha Noi Tran Kim Dung (2011), Quan tri nguon nhan luc, NXB tong hqp Hd Chi Minh Nguyen Van Diem va Nguyen Ngoc Quan (2007), Giao trinh quan tri nhan luc, NXB Dai hoc Kinh te Quoc Dan , Ha Noi Pham Minh Hac (2001), Nghien cuu nguai va nguon nhan luc di vao cdng nghiep hod, hien dai hod, NXB Chinh tri Quoc gia Nguyen Huu Than (2003), Quan tri nhan su, NXB Thong ke, Ha Noi Business edge (2007), Dao tao nguon nhan luc, NXB tre John M Ivancevich (2010), Quan tri nguon nhan su, NXB Tong hqp phd Hd Chi Minh, Hd Chi Minh Michael Armstrong (2007), Human Resource Management Practiced10th), Kogan Page Limited 10 Quy trinh quan tri tich va quan tri nhan su, Phdng Hanh chinh - Ke toan Cdng ty Asimco Tech tir 2010 den 2012 PHU LUC 1: PHIEU KHAO SAT • • Ve “Cong tac danh gia thuc hien cong viec tai cong ty Kinh doanh Cong nghe va Ky thuat Asimco Tech” Thua Anh/Chi A X Bang cau hoi nham muc tieu thu thap thong tin cho de tai nghien cuu “Hoan thien cong tac danh gia thuc hien cong viec tai cong ty Kinh doanh Cong nghe va Ky thuat Asimco Tech ”, de giup Quy cong ty tim duoc hudng phat trien tot nhat A cho tuong lai Hay chia se vdi chung toi nhung suy nghi cua Anh/ bang each tra loi cac cau hoi dudi day mot each that edi md va thoai mai Xin chan cam on su cong tac cua Anh/Chi Cau 1.~ Mot so thong tin chung Anh/Chi vui ldng tra loi cac cau hoi d dudi bang cach danh dau J hoac X vao d vuong d dieu muc ma Anh/Chi lua chon: Gioi tinh: Nam □ Tudi: Dudi 30U Nu □ 30-40U So nam cdng tac tai Cong ty: 40-50Q 50-6001 Dudi namU Tu den namU Tren nam □ Trinh dao tao: Dudi dai hocU Dai hocU Sau dai hocU Cau 2: Anh/chi nhan thuc muc dich cua cong tac danh gia thuc hien cong viec la gi? □ Co sd tra luong/thudng □ Co sd de dat, thang cap, thuyen chuyen cdng tac □ Co sd hoan thien cdng tac quan tri nhan luc khac □ Tat ca phuong an tren Cau 3: Anh/chi cho biet y kien ve he thong tieu chuan thuc hien cong viec? □ Hop ly □ Khong hop ly Cau 4: Anh/chi cho biet chu ki hop ly de cong ty tien hanh cong tac danh gia thuc hien cong viec: □ Hang thang □ Hang quy □ thang □ nam Cau 5: Anh/chi co nhan xet gi ve phuong phap danh gia thuc hien cong viec hien nay? O Cac tieu chuan chua tao duoc su phan biet ro ret ve ket qua lam viec giua cac nhan vien r a • a □ Viec cho diem tung noi dung cong viec chua duoc cu the □ Co the su dung duoc □ Y kien khac (xin cho biet cu the) Cau 6: Anh/chi biet duoc ket qua DGTHCV cua minh thong qua: Q Truong don vi thong bao □ Do cac nhan vien truyen tai Q Khi nao tra luong thi biet □ Do cac nguon thong tin khac (ghi cu the) Cau 7: Neu duoc lu*a chon, anh/chi se lua chon la nguoi danh gia ket qua thuc hien cong viec cua minh □ Tu danh gia Q Dong nghiep Q Nguoi quan ly true tiep Q Truong don vi Cau 8: Anh/chi danh gia the nao ve tinh khach quan cua viec cung cap, phan X A hoi thdng tin cho ngudi lao dong va bo phan quan tri nguon nhan lye? □ Rat khach quan □ Khach quan □ Khong khach quan Cau 9: Theo anh/chi phidu DGTHCV nen: □ Xay dung lai Q Khdng phai xay dung lai Cau 10: Theo anh/chi, he thdng danh gia THCV co can hoan thien khdng? Neu co thi hoan thien nhu- the nao? Tran cam on sir cong tac cua Anh/Chi! PHU LUC 2: KET QUA DIEU TRA BANG PHIEU KHAO SAT STT NOI DUNG DIEU TRA Ngudi lao dong So phieu % Hilu biet cua ngudi lao dong ve nhung muc dich danh gia 60 63,16 Co so tra luong thuong 13,68 13 Co so de bat thang cap, thuyen chuyen cong tac 8,42 Co so hoan thien cong tac quan tri nhan luc khac 14 14,74 Tat ca cac phuong an tren Hieu biet cua ngudi lao dong ve he thdng tieu chuan thuc hien cong viec 43,16 41 Hop ly 56,84 54 Khong hop ly Hieu biet cua ngudi lao dong ve chu ky hup ly de cong ty tien hanh cong tac DG THCV 10 10 Hang thang 18 25 Hang quy 54 53 thang 17 18 nam Nhan xet cua ngudi lao dong ve phuung phap DG THCV hien Cac tieu chuan chua tao duoc su phan biet ro ret ve ket qua lam viec 34,74 33 giua cac nhan vien 58,95 56 Viec cho diem tung noi dung cong viec chua cu the 6.31 Co the su dung duoc 0 Y kien khac Cac nguon cung cap ket qua DG THCV 62 65,26 Truong don vi thong bao 15 15,79 Do cac nhan vien truyen tai 12 12,63 Khi nao tra luong thi biet 6,32 Do cac nguon thong tin khac Hieu biet cua ngudi lao dong ve doi tuung danh gia 20 19 Tu danh gia 18,95 18 Dong nghiep 55,79 53 Ngudi quan ly truc tiep 5,26 Truong don vi Nhan xet cua ngudi lao dong ve tinh khach quan cua cong tac cung cap thong tin phan hoi 19 20 Rat khach quan 68,42 65 Khach quan 11 11,58 Khong khach quan Nhan xet cua ngudi lao dong phieu danh gia 44 46,32 Xay dung lai 53,68 51 Khong phai xay dung lai PHU• LUC • 3: BIEU MAU DANH GIA NANG LUC • ASIMCO Ho ten: Ma so: Chuc danh: Ngay nhan viec: Thoi han xem xet: Bo phan: Ten: Sgudi quan ly giam sat (Ngudi quyet dinh ) Ten: Le Huyen Duong Chuc danh: Chuc danh Ngudi giam sat true tiep (100%) Tieu chi Noi dung Diem toi da Hieu qua thuc hien cong viec duac giao Hoan cong viec dung thoi han Tinh chinh xac va chat luong Trach nhiem cong viec Thuc hien va tuan thu quy trinh ban hanh Kien thuc co’ ban Hoan theo dung tien da duoc giao cac chi tieu thang, quy, nam, cong viec thuong co giao thoi gian hoan tat dung thoi han Sai sot khdng dang ke hoac rat it sai sot qua trinh thuc hien cdng viec duoc giao: muc tieu, chi tieu, du an tham gia, cong viec hang Trach nhiem ve ket qua, chat r luong va thoi gian hoan tat cua cong viecr hang ngay/ du r an, giai quyet va khac phuc duoc hau qua cua nhung sai sot nham giam thieu ton that Tuan thu dung cac quy trinh ban hanh, khong xay nham lan, sai sot Hieu ro phan mem dang su dung, nam chac nghiep vu 5 5 Tong Giam doc Nguoi LD Nguoi lanh dao truc tiep Chap hanh ky luai1 lao dong Dam bao thoi gian lam viec Di lam dung gia, dam bao tdi thieu 40 tieng lam viec/tuan Bao cao cu the va chi tiet ve cdng viec tuan, bao gom cac tich, han che, thieu sot Trach nhiem hoan thien cac quy trinh lao dong theo noi quy cdng ty, tap hqp day du cac chung tic va giay to can thiet, khong xay nham Ian, sai sot - Dam bao tuyet doi trat tu tai noi lam viec, an toan lao dong, ve sinh lao dong - Bao ve tuyet doi tai san doanh nghiep, bi mat kinh doanh, so huu tri tue, cua to chicc Dam bao viec bao cao cdng viec hang tuan Quy trinh lam viec yr Cac quy dinh chung x r 5 y 5 Tich cu*c tham gia cac hoat dong cua Cong doan Tham gia day du cac su- kien cua cong ty Dam bao dong gop cac chi phi Cong doan Nhiet tinh, nang dong Cac tich khac Cd kha nang viec bo tri thoi gian, thic tu uu tien, lap ke hoach giai quyet cdng viec hang mot each hqp ly de thuc hien nhung cdng viec duqc giao Phan tich mot each hqp ly cac van de xay cdng viec va cd giai phap giai quyet tdi uu ve chat luong cdng viec va thoi gian hoan tat Cd kha nang truyen dat, yr de xuat su viec tung r Sap xep, bo tri cong viec r Kha nang phan tich va tinh thuyet phuc r x - -trudng hap nham thuyet phuc Tinh than phoi hop cong viec Hoc hoi va ung dung vao cong viec Tinh sang tao Tir tin va trung thirc Cung hap tac, chia se thong tin, hd tra lan nhau, tao mdi quan he va phoi hqp tot giua cac phdng ban, cd nhan qua trinh thuc hien cdng viec, du an Mong muon va van dung kha nang r hoc hoi nhung ky nang kien thuc mdi, ciing nhu rut kinh nghiem tie thuc te de dp dung vao cdng viec Cd suy nghi sang tao,r linh ■> hoat, hieu rd ban chat cdng r viec mot each xuyen suot, rdu doan duqc nhung tinh hudng cd the xay dem den nhung bat lqi hoac cd lqi cdng viec de cd ke hoach thuc hien The hien su tin cay va trung thuc tat cd moi trudng hqp Boe lo nhung hanh vi vi r lqi ich va nguyen tac kinh doanh cua Cdng ty 5 90 Ket qua trung binh /90*100 Ngudi giam sat true tiep: Ky: Ky: Ho ten: Ho ten: thang nam Tong diem Nguai lao (tong: Ngay Ngay Ngudi quyet dinh: Ky: Ho ten: thang nam Ngay thang nam