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TRVONG DAI HOC KINH TE QUOC DAN *** DAI HOC KTQD TT THONG TIN THU VIEN PHONG LUAN AN-TV LIEU LE THI NGOC HOAN HOAN THIEN CONG TAC DANH GIA _• ~~~ THUC HIEN CONG VIEC TAI CONG TY CP CONG NGHE • • • • • THANH TOAN VIET NAM Chuyen nganh: Quan tri nhan luc LUAN VAN THAC SY QUAN TRI KINH DOANH thS NGUOI Hl,'()’N’G DAN KHOA HOC: TS VU THI UYEN Ha Noi, Nam 2010 I.OI CAM 0N Em xin chan cam on cac thay co giao truong Dai hoc Kinh te Quoc dan, cac thay co giao Khoa Kinh te va Quan ly nguon nhan lire da truyen dat kien thuc suot qua trinh hoc tap cua em tai trirong Em xin chan cam on co giao TS Vu Thi Uyen, Khoa Kinh te va Quan ly nguon nhan luc da hirong dan, chi bao em hoan Luan van Xin chan cam on Lanh dao Vien Sau dai hoc, Giao vien chu nhiem khoa 16 da tao moi dieu kien thuan lpi qua trinh hoc tap cua em Xin chan cam on sir giup cua cac dong nghiep cung toan the Ban Lanh dao Cong ty da giup do, gop y cho ban luan van Ha noi, ngay/l^tltang^d num 2010 Hoc vien Le Thi Ngoc Hoan Lop Cao hoc 16L LCH CAM DOAN Toi la Le Thi Ngoc Hoan, hoc vien cao hoc chuyen nganh Quan tri Nhan luc KI6, ma hoc vien so CH 160759 xin cam doan hien dang cong tac tai Cong ty Co phan Cong nghe Thanh Toan Viet Nam vdi vi tri Nhan vien Nhan su vdi thdi gian nhu da khai ly lich khoa hoc ddi vdi hoc vien cao hoc de lam thu tuc bao ve luan van Dong thoi toi cung xin cam doan moi thong tin lien quan den Cong ty Co phan Cong nghe Thanh Toan Viet Nam duoc cung cap Luan van la trung thuc Toi xin chan cam on! Xac nhan cua Cong ty CP Cong nghe Hd noi, 15 thdng 11 ndm 2010 Hoc vien Thanh Toan Viet Nam S.G y/CONG TY Le Thi Ngoc Hoan Ldp Cao Iiqc 16L tong giam doc MUC LUC • • MUC LUC LOI NOI DAU Chiroug 1: CO SO LY LUAN VE CONG TAC DANH GIA THlC HIEN CONG VIEC VA SU CAN THIET PHAI HOAN THIEN CONG TAC DANH GIA THITC HIEN CONG VIEC TRONG DOANH NGHIEP 11 1.1 Vai tro cua danh gia thtrc hien cong viec 11 1.1.1 Khai niem danh gid thuc hien cdng viec 11 1.1.2 Muc dich cua cdng tac danh gid thuc hien cdng viec 12 1.1.3 Cacyeu to dnh hud'ng den cdng tac danh gid thuc hien cdng viec 15 1.2 Cong tac danh gia thuc hien cong viec 20 1.2.1 He thong danh gid thuc hien cdng viec 20 1.2.2 Xdy dung ke hoach danh gid thuc hien cdng viec 27 1.2.3 Quy trinh danh gid thuc hien cdng viec .28 1.2.4 Sir dung thong tin danh gid thuc hien cdng viec 32 1.3 Kinh nghiem cua mot so doanh nghiep ve cong tac danh gia thuc hien cong viec 35 1.3.1 Kinh nghiem ve cdng tac danh gid thuc hien cdng viec tai Cdng ty Vien thong Tp IIo Chi Minh 35 1.3.2 Kinh nghiem ve cdng tac danh gid thuc hien cdng viec tai trudng DH Florida - My (dp dung doi vdi can bo cdng tac cua cac phong ban truong, khong dp dung doi vdi cac gidng vien) 37 1.4 Sy can thiet phai hoan thien cong tac danh gia thuc hien cong viec tai Cong ty Co phan Cong nghe Thanh Toan Viet Nam 41 Chiroug 2: PHAN TICH THUC TRANG CONG TAC DANH GIA 43 THUC HIEN CONG VIEC TAI CONG TY CO PHAN CONG NGHE THANH TOAN VIET NAM 43 2.1 Mot so dac diem cua Cong ty Co phan Cong nghe Thanh Toan Viet Nam 43 2.1.1 Gidi thieu chung ve Cdng ty Cd phan Cdng nghe Thanh Toan Viet Nam 43 ? r 2.1.2 r Mot sd due diem anh hud'ng den cd ng tac ddnh gid thuc hien cong ■? X viec cua Cong ty Cd phan Cong nghe Thanh Toan Viet Nam 45 2.1.3 Dae diem ve von vd cong nghe cua Cong ty 52 2.1.4 Dqc diem ve thi trud'ng muc tieu 53 2.1.5 Mot sd ket qua hoqt dong ciia Cong ty Cd phan Cong nghe Thanh Toan Viet Nam giai doan 2007-2009 54 2.2 Thye trang cong tac danh gia thyc hien cong viec tai Cong ty CP Cong nghe Thanh Toan Viet Nam 56 2.2.1 He thong danh gid thuc hien cong viec tai Cong ty Cd phan Cong nghe Thanh Toan Viet Nam 56 2.2.2 Ke hoach ddnh gid thuc hien cong viec tai Cong ty Cd phan Cong nghe Thanh Toan Viet Nam 66 2.2.3 Quy trinh DGTHCV ciia Cong ty Cd phan Cong nghe Thanh Toan Viet Nam 69 2.2.4 Thuc trang van de sir dung ket qua ddnh gid thuc hien cong viec hoqt dong qudn tri nhan luc tai Cong ty giai doan 2007-2009 73 2.2.5 Ddnh gid chung ve cong tac ddnh gid thuc hien cong viec giai doan 2007-2009 81 Chirong 3: GIAI PHAP NHAM HOAN THIEN CONG TAC DANH GIA THUC HIEN • CONG VIEC • TAI • CONG TY CO PHAN CONG NGHE• THANH TOAN VIET NAM 91 3.1 Phu-ong hirong phat trien cua Cong ty giai doan 2010-2015 91 3.1.1 Phuong hud’ng phat trien chung 91 3.1.2 Phuong hudng phat trien nguon nhan luc 91 3.2 Quan diem ve hoan thien cong tac danh gia thyc hien cong viec 92 3.3 Giai phap hoan thien cong tac danh gia thyc hien cong viec tai Cong ty Co phan Cong nghe Thanh Toan Viet Nam 93 3.3.1 Nang cao nhan thuc ciia Ban lanh dqo Cong ty ve cong tac ddnh gid thuc hien cong viec 93 3.3.2 Hoan thien cong tac phan tich cong viec 95 3.3.3 Ilodn thien he thong ddnh gid thuc hien cong viec Cong ty 99 3.3.4 Hoan thien cdng tac len ke hoach danh gid thuc hien cdngviec 105 3.3.5 Kiem tra, chinh situ va cap nhat he thong danh gid 107 3.3.6 Nang cao van dung cac ket qua danh gid vao boat dong quan tri nhan sir tai Cdng ty 108 3.4 Kien nghi 110 3.4.1 Doi vdi lanh dao cap cao 110 3.4.2 Doi vdi nlia quan ly bo phan va phong Nhan sir cuaCdng ty 110 3.4.3 Doi vdi ngirdi lao dong 112 KET LUAN 113 Danh muc tai lieu tham khao Phu luc DANH MUC BANG BIEU, SO DO, HINH VE Bang 2.1: Co cau lao dong cua Cong ty theo trinh va loai hop dong tir 2007-2009 48 Bang 2.2: Co cau lao dong cua Cong ty theo phdng ban tir 2007-2009 50 Bang 2.3: Co cau von dau tu cua Cong ty theo phdng ban tir 2007-2009 52 Bang 2.4: Ket qua hoat dong kinh doanh cac nam 2007, 2008 va 2009 55 Bang 2.5: Nhan xet cua cac vien Cong ty ve tieu chuan thuc hien cong viec 58 Bang 2.6: Bang tieu chi danh gia ket qua thuc hien cong viec cua vi tri Truong phdng Cham soc khach hang 60 Bang 2.7: Bang mo ta hanh vi va muc diem tuong ung 61 Bang 2.8: Bang he thong xep loai nhan vien 62 Bang 2.9: Bang he thong ket qua xep loai nhan vien cac nam 2007, 2008, 2009 62 Bang 2.10: Y kien danh gia cua ngudi quan ly va ngudi lao dong lien quan den tinh chinh xac cua ket qua danh gia thuc hien cong viec cua Cong ty 63 Bang 2.11: Y kien cua ngudi lao dong lien quan den ngudi danh gia va tinh cong bang danh gia thuc hien cong viec cua ngudi quan ly 64 Bang 2.12: Bang ke hoach dieu chinh luong dot -2010 74 Bang 2.13: Bang tong hop tinh hinh dieu chinh dau cac nam 2008, 2009 va 2010 75 Bang 2.14: Bang tong hop ket qua DGTHCV va de cu giai thudng nam 2008 77 Bang 2.15: Tinh hinh bien dong nhan su nam 2007, 2008, 2009 78 Bang 2.16: Cac chi so the hien su quan tarn va hieu biet cua cac nha quan ly doi vdi cong tac DGTHCV 86 Bang 2.17: Cac chi so the hien sir van dung ket qua DGTHCV hoat dong nhan su cua cac nha quan ly 88 Bang 2.18: Cac chi so the hien su van dung ket qua DGTHCV hoat dong nhan sir cua ban than nhan vien .88 Bang 2.19: Cac chi so the hien van de ban than nhan vien chua hieu hoac hieu chua dung ve toan bo cong tac DGTHCV tai Cong ty 89 Bang 3.1: Chi tieu phat trien Cong ty giai doan 2010-2015 va dinh hudng den nam 2020 91 Bang 3.2: Cac tieu chi ve chi tieu cong viec da dat 102 Bang 3.3: Cac tieu chi ve tinh than hop tac cong viec 103 Bieu 2.1: Doanh thu nam 2009 qua cac thang 85 Mo hinh 2.1: Mo hinh kinh doanh cua Cong ty Co phan Cong nghe Thanh Toan Viet Nam 44 Mo hinh 2.2: Mo hinh cac dich vu chinh cua Cong ty Co phan Cong nghe Thanh Toan Viet Nam 45 Mo hinh 2.3: Mo hinh cong nghe cua Cong ty Co phan Cong nghe Thanh Toan Viet Nam 53 Mo hinh 3.1: Mo hinh chien luge nhan su Cong ty giai doan 2010-2015 92 Mo hinh 3.2: Mo hinh nhu cau cua Abraham Maslow 94 So 1.1: Quy trinh danh gia thuc hien cong viec 29 So 2.1: So to chuc cua Cong ty Co phan Cong nghe Thanh Toan Viet Nam 47 So 2.2: Quy trinh danh gia thuc hien cong viec tai Cong ty Co phan Cong nghe Thanh Toan Viet Nam 71 So 3.1: Tien trinh thuc hien phan tich cong viec tai Cong ty .96 TRUONG DAI HOC KINH TE QUOC DAN * * * LE THI NGOC HOAN HOAN THIEN CONG TAC DANH GIA THUC • HIEN • CONG VIEC • TAI • CONG TY CP CONG NGHE• THANH TOAN VIET NAM Chuyen nganh: Quan tri nhan luc TOM TAT LUAN VAN THAC SI • • Ha Noi, Nam 2010 ■■■I 17:30 Thi> /Wednesday _ _ 8:30 17:30 [ Thu’ /Thursday I Thii’ /Friday | 8:30 17:30 8:30 ; 17:30 Thw 7/Saturday 8:30 12:00 Ngu’d’i lap /Preapared by Giam sat /Certified by 48 41 ■> 4K 4* X ■> ** PHU LUC 3.2: MO TA CONG VIEC, YEU CAU CUA CONG VIEC VOI NGU'O'I THU'C HIEN VA TIEU CHUAN THUC HIEN CONG VIEC DOI VOI VI TRI NHAN VIEN NhAn SO - - ■ ■ ■ ■ ' ■ THONG TIN CHUNG: Nhan vien Nhan su Hanh chinh - Nhan su Giam doc Hanh chinh - Nhan su Thoa thuan MUC DICH CONG VIEC: Dam bao viec dap ong day du va kip thdi cac yeu cau ve nhan su - Chuc danh Bo phan Bao cao truc tiep Luong bong : : : : CAC NHIEM VU CO BAN: Nhiem vu (Thdi gian phan bo) SP dau Nhan su (70%) File luu toan bo qua trinh tuyen Thuc hien va theo doi toan bo qua trinh tuyen dung; Chuan bi va thuc hien cac thu tuc chao don nhan vien mod dung (Ke hoach tuyen dung, bao cao ket qua tuyen dung) duoc tuyen dung; Phoi hop cung Truong BP theo doi qua trinh thu viec, giup ho rut ngan duoc qua trinh hoi nhap / phan hoi y kien len GD Hanh chinh - Nhan su va Line Mgr de co nhung dieu chinh thich hop kip thoi (10%) Ban tong hop nhu cau, ke Tim hieu nhu cau, len ke hoach, trien khai va danh gia ket hoach va bao cao hoat dong qua hoat dong dao tao Cong ty (10%) dao tao thang, quy, nam File tong hop viec theo doi, Ho tro cac Line Mgr viec quan ly, danh gia, de xuat danh gia, quan ly va de xuat giai phap doi voi nhan vien giai phap dao tao nhan vien (10%) toan Cong ty Phoi hop voi Nhan vien bo phan va nhan vien Cong So tay VHDN va cac hoat ty xay dung van hoa, moi truong lam viec tich cuc, tao dong da duoc cap nhat cac hoat dong gan ket tap the nham tao dong luc tich cuc cho moi nguoi (10%) - So theo doi tinh hinh tuan thu Giai thich, huong dan, theo doi viec thuc hien cac quy dinh, noi quy, de xuat hinh thuc ky chinh sach va co tu van cho Giam doc Hanh chinh - Nhan luat - khen thuong su viec xay dung va dieu chinh cac quy dinh phu hop voi - Cac quy dinh lien quan (ban yeu cau thuc te (10%) draff) cho xet duyet Ho so dang ky, giai quyet che Thuc hien, theo doi cac thu tuc, giay to lien quan den lien quan den BHXH, YT BHXH, BHYT cho nhan vien Cong ty (10%) Cong ty Quan ly so luong nhan su, thuong xuyen theo doi, cap nhat File danh sach nhan su, bao tinh hinh bien dong nhan su va co de xuat giai phap kip thoi cao nhan su va giai phap co yeu cau (10%) Hanh chinh (20%) Ho tro mot so cong viec doi ngoai, giao dich ben ngoai lien Hop dong, bien ban thoa thuan duoc soan thao va file tong quan den cong viec Hanh chinh Nhan su (10%) 49 hop Soan thao van ban, cong van giay td lien quan den Nhan su, He thong van ban co lien quan va file tong hop Hanh chinh (10%) Cong viec chung khac (10%) Bao cao tinh hinh va ket qua thuc hien cong viec duoc giao He thong bao cao theo yeu cau theo dung tieu chuan va yeu cau Ho tro cac cong viec khac theo chi dinh cua Giam doc Cac san pham dau khac Hanh chinh - Nhan su TRACH NHIEM: Ngan sach/tai chinh Ra quyet dinh Dieu kien lam viec Co sd vat chat - : Trong pham vi cong viec va trach nhiem duoc giao : pham vi cong viec va trach nhiem duoc giao : Biih thudng , lam viec tai VP : May vi ti nil, dLen thoai ban, vpp can thiet DIEU KIEN LAM VIEC: : Gid hanh chinh (Thu 2-6: 08g30-12g, 13g-17g30; thu 7: 08g30-12g) Co sd vat chat : Cho ngoi lam viec rieng, may vi tinh, dien thoai ban, van phong pham can thiet, mang noi bo va mang internet Phuong tien di lai : tu tuc Thdi gian lam viec - - NHUNG YEU CAU TOI THIEU: Trinh hoc van Tot nghiep dai hoc (uu tien chuyen nganh Nhan su) Kinh nghiem Co it nhat 01 nam lam nhan su tai cac cong ty Giao tiep (noi/viet) bang tieng Anh trinh B trd len Su dung tot vi tinh van phong (Word, Excel, Power Point) & Internet Vi tinh Ky nang giao tiep, thuyet phuc tot Ky nang lang nghe va phan tich Ky nang / kha nang Kha nang to chuc su kien Am hieu luat lao dong Hieu biet kinh Hieu biet dac diem kinh doanh cua Cong ty doanh Nhiet tinh, hoat bat, nang dong Tinh cach ca nhan Co tinh ky luat va tinh than trach nhiem cao .K Chung chac, co chinh kien Nam/Nu, tu 25 tuoi trd len Yeu cau khac Anh van TIEU CHI DANH GIA KET QUU CCNN VIEC: - Dap ung nhu cau nhan su cua toan van phong Muc tich cuc cua moi trudng lam viec TI ’ONG TIN CIHNH: 8.1.()uanhe icons, viec voi bo: Bo phan Cac Line Mgr Noi dung lien he Tuyen dung, quan ly, dao tao 50 Nhu cau hanh chinh Chi phi dong BHXH, tuyen dung Ke toan 8.2 Quan he cong viec ben ngoai: Hanh chinh Nori lien he Cac nguon tuyen dung Co quan BHXH-YT Cac co quan nha nuoc / VP luat su Noi dung lien he Tuyen dung Bao hiem Thuc hien cac chinh sach, quy dinh nha nuoc nham bao ve quyen loi hop phap cua Cong ty NGlO’l HO TRO CONG VIEC KHI VANG MAT: - Nguoi ho tro - Cong viec duoc nhan : Nhan vien Hanh chinh : Theo huong dan cua Giam doc Hanh chinh - Nhan su Luu V Ban mo ta cong viec khong liet ke tat ca cac cong viec co the dien tren thuc te Ngudi lao dong co the duoc yeu cau dam nhan mot so cong viec khac co lien quan theo su phan cong cua cap tren 51 KHUNG NANG L/C Nang lucchung Nang luc chuyen mon 1.1 Trinh chuyen mon 1.2 Kha nang danh gia, phan tich, tong hop 1.3 Kha nang trinh bay, tu van, de xuat 1.4 Kha nang quan ly, su dung cac phan mem va trang thiet bi 1.5 Kha nang ngoai ngu 1.6 Hieu biet ve linh vuc kinh doanh cua Cong ty Nang luc to chuc, THCV 2.1 Kha nang lap ke hoach 2.2 Kha nang thuc hien ke hoach 2.3 Danh gia ket qua thuc hien cong viec Nang luc quan ly ban than 3.1 Lam chu hanh vi, thai 3.2 Chap hanh quy dinh ve thdi gian lam viec 3.3 Tu danh gia ban than 3.4 Tu lap va thuc hien ke hoach phat trien nang luc chuyen mon cua ban than Nang luc giao tiep Dien giai nang luc cu the Nang luc cu the 4.1 Kha nang giao tiep, ung xu 4.2 Kha nang xay dung moi quan he - Co kien thuc sau nganh Quan ly nhan su, ve Luat lao dong va cac luat hien hanh co lien quan - Co kha nang nhin nhan, danh gia van de, ngudi mot cach chinh xac va sau sac - Co kha nang phan tich va tong hop cac thong tin co duoc mot cach day du va toan dien - Co kha nang dien dat, tu van, de xuat mot cach thuyet phuc - Su dung tot cac phan mem lien quan (nhan su, cham cong), vi tinh van phong (Word, Excel, Power Point) & Internet - Giao tiep (noi/viet) bang tieng Anh trinh trung cap tro len - Hieu biet dac diem kinh doanh linh vuc TMDT, cac doi tac va doi thu canh tranh cua Cong ty - Lap ke hoach cho tung viec mot cach khoa hoc - To chuc thuc hien cong viec dung tien va dam bao chat luong dat - Phoi hop thuc hien cong viec co hieu qua - Luu tru thong tin, tai lieu lien quan co khoa hoc - Phan ti'ch, danh gia duoc ket qua thuc hien cong viec dua tren ke hoach da lap - Dua cac giai phap hoan thien thuc hien cho lan sau - Chu dong xu ly cong viec duoc giao - Binh tinh, tu tin, xu ly tinh huong hop ly - Vui ve, nhiet tinh cong viec - Chung chac, co chinh kien - Chap hanh nghiem chinh quy dinh ve thdi gian lam viec - San sang lam viec ngoai gid co yeu cau - Nhin nhan thang than vao uu va nhuoc diem ban than - Danh gia khach quan ve nhung viec da va chua lam duoc - Xac dinh ro nang luc can thiet de thuc hien cong viec va khoang cach voi nang luc ban than - Lap ke hoach va thuc hien ke hoach hoan thien nang luc ban than - Ky nang giao tiep, thuyet phuc tot - Ky nang lang nghe va truyen dat thong tin - Tao lap va tri quan he tot va ngoai to chuc GIAM BOC PHONG GIAM BOC PHONG PHONG NHAN Su SU~ 52 PHU LUC 3.3: KE HOACH DANH GIA CONG TY CO PHAN CONG NGHE THANH TOAN VIET NAM 2010 I DPI tUOng ap dung V Toan bp CBCNV Cong ty; S Giam doc Cong ty chiu trach nhiem truoc HDQT ve ket qua hoat dong cua Cong ty, khong thuoc doi tuong danh gia ket qua thuc hien cong viec ap dung tai quy dinh II MUC TIEU DANH GIA V Xem xet lai cong viec va danh gia hieu qua cong viec cua CBCNV tai vi tri hien tai; S Ghi nhan cac dong gop/ tich cua CBCNV; ■ Khuyen khich CBCNV phan dau vi su phat trien cua CBCNV va Cong ty III NGUYEN TAC DANH GIA S Can bo co chuc danh danh gia ket qua thuc hien cong viec doi voi cap duoi minh truc tiep phu trach va chiu trach nhiem truoc cap tren truc tiep phu trach minh theo phan cap quan ly; ■ Giam doc Cong ty truc tiep danh gia ket qua thuc hien cong viec cua cac Pho Giam doc Cong ty, Truong cac phong/ nhom nghiep vu; V Phong Nhan su co trach nhiem kiem tra, giam sat viec danh gia chat luong lao dong tai Cong ty, dam bao quy dinh danh gia ket qua thuc hien cong viec duoc tuan thu Bao cao, de xuat Giam doc Cong ty phe duyet ket qua danh gia ket qua thuc hien cong viec de co nhung dieu chinh kip thdi cho CBCBNV ky; v Giam doc Cong ty xet de nghi cua Phong Nhan su va cac truong/ phong hay nhom de phe duyet nhung de nghi doi voi CBCNV; ■ Phieu de nghi sau ket qua danh gia thuc hien cong viec duoc coi la tai lieu mat, chi co Truong hoac phong/ nhom, Phong Nhan su va Ban Giam doc duoc truy cap IV CHU KY DANII GIA V Mot nam se co dinh ky 02 (hai) ky danh gia va cach 06 (sau) thang; S Ky 1: danh gia ket qua thuc hien cong viec 06 (sau) thang dau nam va thudng duoc tien hanh thang Bay; V Ky 2: danh gia ket qua thuc hien cong viec 06 (sau) thang cuoi nam va thudng duoc ti6n hanh thang 01 nam sau (truoc ky nghi Tet Nguyen Dan) V phuong phap danh gia chat luong cong viec Phuong phap danh gia: Thang dua tren hanh vi Can cu tinh chat cong viec, nhiem vu duoc giao cua moi chuc danh, Cong ty xay dung he thong cac noi dung co ban nham danh gia mot cach chinh xac nhat ket qua thuc hien nhiem vu ky cua moi NLD ky Diem danh gia: la dai luong ludng muc hoan moi tieu chi thuoc he thong cac tieu chi danh gia chat luong lao dong cua moi NLD ky Diem thap nhat la (mot) va cao nhat la (nam) hoac 10 (mudi) hay 15 (mudi lam) diem thuoc so cua moi tieu chi Ket qua danh gia chat luong cong viec cua moi NLD la phan tram tong so diem NLD dat duoc ky danh gia Trong do, tong so diem danh gia NLD dat duoc ky la tong 53 diem cua cac tieu chi va phan tram tong so diem NLD dat duoc ky duoc tinh bang cong thuc sau: n % Tong diem = Tong diem dat duoc -Tong diem toi da cho vi tri VI Str DUNG KET QUA DANH GIA Cong ty su dung ket qua danh gia chat luong cua NLD ky de: o Xem xet dieu chinh muc luong dang hudng quy dinh nhu sau: Trong do: Lnv: Luong thang cua nhan vien Lcb: Luong co ban hang thang PC: Phu cap Ltn: Luong trach nhiem hang thang Hdc: He so Z Z Z Z z o o o dieu chinh va: Dat tu 50% den duoi 60%: Hdc = 0.9; Dat tir 60% den dudi 80%: Hdc = 1; Tir 80% ddn duoi 90%: Hdc = 1,1; Tu 90% trd len: Hdc = 1,2 Dat 100% 02 ky danh gia lien tiep: nhan khen thudng true tiep tir Tdng Giam ddc To chuc dao tao them ve chuyen mon, nghiep vu ddi vdi nhung TH dap ung tir 50% den dudi 80% yeu cau cdng viec theo cac trudng hop cu the Xem xet luan chuyen, dieu chinh vi tri cdng tac ddi vdi nhtrng TH dat tir 50% den dudi 80% so vdi diem chuan theo cac trudng hop cu the Xem xet ky lai nguyen nhan cua viec thuc hien kem hieu qua cua nhung TH dat dudi 50% yeu cau cdng viec va co de xuat cu the vdi Ban Giam ddc ve viec cham dirt hop dong trudc thdi han VII TO CHUC THUC HIEN Thdi gian to chirc danh gia ket thirc hien qua cdng viec J Ket thuc mdi ky danh gia, cac Don vi, Bo phan phai td chirc danh gia ket qua THCV cua NLD tren co sd ket qua cdng viec dat duoc ky Z Viec danh gia chat luong lao dong cua cac Don vi phai duoc hoan va giri Phdng Nhan su Cdng ty tuan dau tien cua Quy tiep theo de tdng hop bao cao Ban Giam doc Cdng ty xem xet, quyet dinh Quy trinh thuc hien 2.1 Len ke hoach J Thdi gian tien hanh: phat phieu danh gia, thdi gian nop phieu ■S Bieu mau ap dung Z Mire du dinh dieu chinh thu nhap tuong ung cho tirng bac xep hang 2.1 Thdng bao va phat phieu danh gia Z Ke hoach danh gia nhan vien duoc thdng bao toan cdng ty; Z Can cir ban hudng dan danh gia, NLD co trach nhiem dien du cac thdng tin vao Phieu danh gia Mau phieu danh gia ket qua thuc hien cdng viec ap dung ddi vdi moi nhom chuc danh duoc quy dinh nhu sau: Tiiy thuoc vao mieu ta cdng viec, tieu chuan thuc hien cdng viec ddi vdi mdi vi tri se cd mot mau rieng; Ddi vdi cac 54 can bo quan ly, cac mau phieu se co them mot so tieu chi de danh gia kha nang va ket qua hoat dong quan ly 2.3 Nop phieu & danh gia ■J CBCNV sau dien vao phieu danh gia theo yeu cau se nop lai cho can bo quan ly true tiep phu trach theo dung thoi han nop duoc thong bao ■S Can bo duoc giao nhiem vu phu trach cac Phong nghiep vu can cu ket qua thuc hien so luong, chat luong cong viec cua NLD thuoc Don vi, Bo phan minh ky de danh gia va tong hop bao cao cap tren theo phan cap S Phong nghiep vu Cong ty chiu trach nhiem tong hop ket qua danh gia chat luong cong viec hang ky cua cac Don vi, Bo phan thuc hien chuyen ket qua danh gia ve Phong Nhan su; ■S Phong Nhan su xem xet ban danh gia, phoi hop voi cac phu trach bo phan thuc hien len ke hoach va thuc hien phong van danh gia true tiep tung nguoi lao dong; J Can cu tren ket qua DGTHCV da duoc thong nhat, Phdng Nhan su Bao cao de xuat Giam doc Cong ty phu hop; 2.4 Giam doc Cong ty tren co so y kien cua Phong Nhan su phe duyet ket qua DGTHCV va de xuat cua Phong Nhan su Cong ty VIII NHUNG KHO KHAN CO THE GAP PHAI VA CAC GIAI PHAP V Do muc tieu chien luge kinh doanh cua to chuc van dang duoc xem xet, dieu chinh nham giup Cong ty vupt qua giai doan kho khan va phat trien di len khien muc tieu cua hoat dong DGTHCV cung phai xem xet va dieu chinh Dieu buoc tat ca vien Cong ty phai co cai nhin dung dan cong tac DGTHCV, dac biet la nhung nguoi quan ly chuyen mon va Phong Nhan su; V Vi muc tieu chien luge kinh doanh va muc tieu danh gia thay doi khien noi dung va yeu cau cong viec doi voi moi vi tri cung thay doi khien tieu chuan danh gia thuc hien cong viec cung thay doi Neu van de khong duoc chu y co the se gay tam ly khong tot cho nguoi lao dong V Ban than nguoi lao dong khong muon danh gia vi lo so minh se la nguoi ke tiep danh sach giam nhan su neu bi danh gia khong tot hoac co the tiep nhan them mot khdi luong Ion cong viec cua nguoi di khac de lai neu duoc danh gia qua tot Dieu ddi hoi cong tac tuyen truyen, bien rong rai ve muc dich cua danh gia cho nguoi lao dong can hieu qua hon V Nguoi quan ly van tam ly ngai danh gia so anh huong den moi quan he voi nhan vien Cong tac tuyen truyen, bien ve cong tac DGTHCV doi voi ban than nguoi quan ly cung can duoc chu hon V Do muc tieu thuong xuyen thay ddi ddi hoi kha nang danh gia cua nguoi quan ly cang cao moi cd the dam bao tinh chinh xac va cong bang cong tac DGTHCV Dieu doi hoi hoat dong dao tao ve cong tac DGTHCV Cong ty can duoc chu hon 55 PHU LUC 3.4: BIEU MAU DANH GIA THUC HIEN CONG VIEC VI TRI TRU’O’NG PHONG CHAM SOC KHACH HANG (Sau gan so) Tai lieu mat - Confidential PHIEU DANH GIA KET QUA THU’C HEN CONG VIEC ■ Bo phan: Ho ten giam sat: ■ ■ Choc vu: Ho ten NV: Ma NV: Ch^c vu: Truong phong CSKH Ngay: 56 A CHI TIEU DANH GIA: S6 didm Muc dap ung tieu chuan Di§n giai (< 50%) Hoan toan khong dap ung duoc tieu chuan cong viec (50% den
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