Luận văn hoàn thiện công tác đánh giá thực hiện công việc tại công ty cổ phần sữa việt nam

HA NOl - 2013 TRUONG DAI HOC KINH Tfi QU6c DAN DAI HOC KTQD TT THONG TIN THU' VIEN PHONG LUAN AN-TV LIEU TRAN NGUYEN CHANH hoAn tthEn cOng tAc bAnh GlA THpC hi£n CONG VlEC tai CONG TY ctf RHAn SOAVIET NAM ■ ■ ■ CHUYEN NGANHt QuAn TRI NHAN LlIC A V _ M _ V ? / MVANBCSyWDOANBWpiy NGUOl HUONG DAN KHOA HOC PGS.TS TrAn XUAN cAu Ha noi, nam 2012 LOl CAM DOAN Toi xin cam doan day la cong trinh nghien curu cua chinh ban than toi Cac tai lieu trich dan va so lieu neu luan van dam bao tinh trung thuc va co nguon trich dan ro rang Tac gia Tran Nguyen Chanh LCH CAM ON Em xin chan cam an PGS.TS Tran Xuan Cau, Khoa Kinh te va Quan ly nguon nhan luc da tan tinh huang dan, chi bao em de hoan luan van Xin chan cam on Lanh dao Vien sau dai hoc, giao vien chu nhiem lap cao hoc 19J da tao moi dieu kien thuan lai cho em qua trinh hoc tap Cuoi cung, xin cam an chan tdi Ban lanh dao va cac can bo cong nhan vien Cong ty co phan sua Viet Nam da tao moi dieu kien cho tac gia qua trinh thuc tap va viet luan van Ha noi, thang nam 2012 Tac gia Tran Nguyen Chanh MUC LUC • • L()l CAM DOAN L0I CAM ON DANH MUC CAC CHU* VIET TAT DANH MUC SO DO BANG BIEU TOM TAT LU AN VAN THAC SY Md DAU 11 CHUONG I: CO SO LY LUAN VE DANH GIA THUC HIEN CONG VIEC 1.1 Khai niem, he thong DGTHCV va dac diem cua lao dong quan ly 1.1.1 Danh gia thuc hien cong viec 1.1.2 He thong danh gia thirc hien cong viec .4 1.1.3 Dac diem va vai tro cua lao dong quan ly 1.2 To chirc cong tac danh gia thuc hien cong viec 1.2 Muc dich danh gia thuc hien cong viec 1.2.2 Tieu chuan danh gia thirc hien cong viec 1.2.3 Lua chon va thiet ke phuong phap danh gia 11 1.2.4 Xac dinh chu ky danh gia 16 1.2.5 Lua chon nguoi danh gia 17 1.2.6 Dao tao nguoi danh gia 18 1.2.7 Phong van danh gia 18 1.3 Cac nhan to anh hiring den danh gia thuc hien cong viec 20 1.3.1 Nhan to ben ngoai 20 1.3.2 Nhan to ben 20 1.4 Sir can thiet phai hoan thien he thong DGTHCV 22 1.4.1 Vai tro cua danh gia THCV 22 1.4.2 Y nghTa cua viec hoan thien cong tac DGTHCV doi vbi cong ty CP sua Viet Nam 23 CHVONG 2: PHAN TICH THLC TRANG CONG TAC BANH GIA • • THUC HIEN CONG VIEC CUA CAN BO QUAN LY VA NHAN VIEN PHVC VU PHU TR0 TAI CONG TY CO PHAN SUA VIET NAM 25 2.1 Gibi thieu tong quan ve Cong ty co phan sua Viet Nam (VINAMILK) 25 2.1.1 Thong tin chung ve Cong ty co phan sua Viet Nam 25 2.1.2 Qua trinh hinh va phat trien cua Cong ty co phan sua Viet Nam: 2.1.3 Co cau to chuc bo may cua Cong ty co phan sua Viet Nam 28 2.1.4 Ket qua hoat dong san xuat kinh doanh cua Cong ty nhung nam r 27 r gan day 30 2.1.5 Dac diem nguon nhan luc cua Cong ty Co phan sua Viet Nam 33 2.2 Phan tich thuc trang cong tac danh gia thuc hien cong viec tai Cong ty co phan sua Viet Nam - Vinamilk 37 2.2.1 Quan diem cua Cong ty Vinamilk ve he thong DGTHCV 37 2.2.2 Muc dich danh gia thuc hien cong viec cua Cong ty Vinamilk 38 2.2.3 Tieu chuan danh gia thuc hien cong viec doi vbi can bo quan ly va nhan vien phuc vu phu tro 2.2.4 39 Phuong phap danh gia thuc hien cong viec cua can bo quan ly va nhan vien phuc vu phu tro 46 2.2.5 Chu ky danh gia THCV cua nhan vien .50 2.2.6 Ngubi danh gia 52 2.2.7 Dao tao ngubi danh gia 55 2.2.8 Phong van danh gia 56 2.3 Sir dung ket qua DGTHCV cua nhan vien tai Cong ty Vinamilk 58 2.3.1 Su dung vao cong tac tuyen dung 58 2.3.2 Su dung vao quyet dinh thu lao cho nhan vien 59 2.4 Phan tich cac yeu to anh hudng den danh gia thyc hien cong viec doi vol nhan vien cua Cong ty co phan sfra Viet Nam 61 2.4.1 Nhan to ben ngoai 61 2.4.2 Nhan to ben 63 2.5 Nhirng tuu va han che cong tac DGTHCV cua Cong ty co phan sira Viet Nam 65 2.5.1 Thanh tuu dat dune 65 2.5.2 Nhung diem han che 65 2.6 Nguyen nhan 66 2.6.1 Nguyen nhan thuoc ve cong ty 66 2.6.2 Nguyen nhan tu phia ngudd lao dong 67 CHEONG 3: HOAN THIEN CONG TAC DANH GIA THUC HIEN CONG VIEC • TAI • CONG TY CO PHAN SUA VIET • NAM 70 3.1 X A X A /K Phuong hiroug phat trien cua Cong ty co phan sira Viet Nam giai doan 2010 - 2015 70 3.2 Phuong hudng hoan thien cong tac danh gia thuc hien cong viec —71 3.3 Mot so giai phap hoan thien cong tac DGTHCV tai Cong ty co phan sira Viet Nam 72 3.3.1 Hoan thien tieu chuan va tieu chi DGTHCV 3.3.2 Hoan thien phuong phap DGTHCV 78 3.3.3 Lua chon va dao tao ngudd danh gia 79 3.3.4 Hoan thien he thong thong tin phan hoi 83 3.3.5 Su dung hieu qua ket qua DGTHCV 84 72 KET LUAN 88 DANH MUC TAI LIEU THAM KHAO PHU LUC DANH MUC CAC CHU" VIET TAT Vinamilk Cong ty co phan sua Viet Nam CBCNV Can bo cong nhan vien DGTHCV Danh gia thuc hien cong viec THCV Thuc hien cong viec PTCV Phan tich cong viec PA Performance Appraisal MBO MANAGEMENT BY OJECTIVES DANH MUC • SO DO BANG BIEU BANG: Bang 2.1: Ket qua san xuat kinh doanh cua Cong ty 31 Bang 2.2: Co cau lao dong cua Cong ty Co phan sua Viet Nam(2009-1011) 33 Bang 2.3: Ket qua khao sat ve muc dich DGTHCV cua nhan vien Cong ty Vinamilk 38 Bang 2.4: Bang danh gia PA hang thang cua nhan vien PVPT : 39 Bang 2.5: Tieu chi ve Thai gia lam viec 40 Bang 2.6: Tieu chi ve Chat luqng cong viec 41 Bang 2.7: Ket qua danh gia ve so luong tieu chi hang thang cua nhan vien 42 Bang 2.8: Ket qua danh gia ve muc ro rang cua tieu chi danh gia hang thang 43 Bang 2.9: Bang danh gia PA nam cua nhan vien PVPT .44 Bang 2.10: Ket qua khao sat ve phuang phap DGTHCV Bang 2.11: Bang danh gia MBO ve muc tieu Tai chinh 49 Bang 2.12: Ket qua khao sat y kien ve chu ky danh gia PA theo thang 51 Bang 2.13: Ket qua khao sat ve y thuc thuc hien cong tac DGTHCV 53 Bang 2.14: Ket qua khao sat ve tinh cong bang ket qua DGTHCV .54 Bang 2.15: Ket qua khao sat ve hinh thuc dao tao nguai danh gia THCV 55 Bang 2.16: Muc thuang xuyen duqc cung cap thong tin danh gia cua nhan vien 56 Bang 2.17: Ket qua khao sat ve muc hai long cua nhan vien ve ket qua DGTHCV 47 57 Bang 2.18: Ket qua khao sat ve nhung yeu to khong hai long DGTHCV 58 Bang 2.19 Bang phan loai thi dua hang thang 60 Bang 3.1: Tieu chi ve Thai gia lam viec 73 Bang 3.2: Tieu chive Hieu suat va khoi luong cong viec 74 Bang 3.3: Tieu chi ve Chat luong cong viec 75 Bang 3.4: Tieu chi ve Huang den su thoa man khach hang 76 Bang 3.5: Tieu chi ve Chap hanh cac noi quy, quy che cua cong ty 77 Bang 3.6: Bang danh gia PA hang thang 78 a r r Bang 3.7: Theo Anh/chi, Cong ty nen chon la nguoi danh gia de dat ket qua chinh xac nhat? 80 HINH: Hinh 2.1: Sor co cau bo may to churc cua Cong ty Vinamilk 28 Hinh 2.2: Quy trinh xay dung va danh gia MBO 50 BIEU DO: Bieu 2.1: Bieu tang truomg Doanh thu cua Vinamilk(ty dong) 31 Bieu 2.2: Bieu tang trucmg Loi nhuan trudc thue cua Vinamilk 32 Bieu 2.3: Co cau lao dong theo phan cong lao dong 34 Bieu 2.4: Co cau lao dong theo gioi tinh 35 Bieu 2.5: Co cau lao dong theo tuoi 36 Bieu 2.6: Cor cau lao dong theo trinh 36 Bieu 2.7: Su can thiet tien hanh DGTHCV 68 PHU• LUC • Stt Mpc tifu chiin lupc I Ph inmg pUpthyc MAU PHIEU DANH GIA MBO NAM 2011 K&qui Chilifci thychijn nSm20I0 Muc dO ttenh gji Ty Tai chinh 40% Hoach dinh Doanh sd Cty (khong bac gdmCtycon) vithpc hien dill Doanh sd/nam tong doanh 22264.532 27263,000 28,626,150 (>105%) 5% so I/ri nhuan trudc thue T3ng lpi Lpi nhuan trade (khong gom Cty con) nhuan thue/nim Dant bao thuc hien dung dong va chi phi nhan cong) cua Ban HCNS ddng (109%) 5% 59221,73 chi phi (gdm chi phi boat Kiemsoal 4.900269 5,918,000 trieu 110% Cau 4: Theo anh/chi, muc ro rang cua cac tieu chi' danh gia hang thang nhu the nao? Phuong an tra loi SO nguoi tra loi Ti le % Ro rang, cu the 19 15,83 Binh thuong 45 37,50 Khong ro rang, cu the 56 46,67 Tong cong 120 100 Cau 5: Theo anh/chi, Phuong phap danh gia THCV hien dang ap dung co hop ly khong? Phuong an tra loi Ly So nguoi tra loi Ti le % 19 15.83 35 29.17 18 15.00 Danh gia nhu vay la hop Co ly, phu hop Con mang tinh hinh thuc, binh quan Cho diem chua chinh xac Khong thieu thong tin danh gia Danh gia cao bang 48 giua cac tieu chi danh gia np zv a Tong cong 120 40.00 100 Cau 6: Chu ky danh gia thuc hien cong viec (PA) cua nhan vien theo chu ky thang, anh /chi nhan thay chu ky danh gia ? Phuong an tra ldi So ngudi tra ldi Dai Ti le % ‘ 0.00 Ngan 35 29.17 Vua phai, hop ly 85 70.83 Tong cong 120 100 Cau 7: Khi tu danh gia ket qua thuc hien cong viec cua minh, anh/chi thuc hien cong viec nhu the nao? Phuong an tra ldi So ngudi tra ldi Ti le % Nghiem tuc 110 91.67 Qua loa, hinh thuc 10 8.33 Tong cong 120 100 Cau 8: Theo anh/ chi, ket qua danh gia thuc hien cong viec tai cong ty co dam bao tinh cong bang hay khong? Phuong an tra ldi Cd Ly Cong bang Sd ngudi tra ldi Ti le % 42 35.00 30 25.00 48 40.00 120 100 Ldi thien vi, cam tinh danh gia Khong Cach hieu khac ve tieu chi danh gia Tong cong Cau 9: Anh/ chi da durgc dao tao ve cong tac danh gia THCV duoi hinh thuc nao? Phuong an tra loi So ngudi tra loi Ti le % 5.00 95 79.17 Quan ly true tiep hudng dan 19 15.83 Tong cong 120 100 To chuc lop hudng dan ve viec DGTHCV Phat tai lieu hudng dan de tu nghien cuu Cau 10: Anh/ chi co thuong xuyen duoc cung cap thong tin ve ket qua danh gia THCV cua minh khong? Phuong an tra loi Sd ngudi tra loi Ti le % Chua bao gid duoc biet 0.00 Hiem 18 15.00 Khi nao can mdi duoc cung cap 76 63.33 Thudng xuyen 26 21.67 Tong cong 120 100 Cau 11: Anh/chi co duoc thong bao ve ket qua danh gia THCVcuoi cung cua minh tu nguon thong tin nao? Phuong an tra ldi Do Trudng phong/ban thong bao Do Phong Nhan su thong bao Do cac nguon thong tin khac Tong cong So ngudi tra ldi Ti le % 25 20.83 66 55.00 29 24.17 120 100 Cau 12: Anh/chi co hai long vdi ket qua danh gia thuc hien cong viec cua minh hay khong? So ngudi tra ldi Ti le % Hai long 85 70.83 Khong hai ldng 35 29.17 Tong cong 120 100 Phuong an tra ldi Cau 13: Nhung yeu to nao cong tac danh gia lam anh/ chi chua hai long? So ngudi tra ldi Ti le % Tieu chuan danh gia 69 57.50 Phuong phap danh gia 24 20.00 Chu ky danh gia 13 10.80 Cach thuc thuc hien danh gia 14 11.70 Y kien khac 0.00 Tong cong 120 100 Phuong an tra ldi Cau 14: Theo anh/ chi, de danh gia chinh xac ket qua THCV cua nhan vien, cong ty nen chon la nguoi danh gia? So nguoi tra loi Ti le % Ban giam doc 7.50% Truong bo phan (cap quan 63 Phuong an tra loi 52.50% ly true tiep) Dong nghiep 12 10.00% Ban than nguoi lao dong 27 22.50% Ca phuong an tren 7.50% 120 100 Tong cong r a e Cau 15: Theo anh chi, Cong ty co can xay dung cac so cho cac tieu chi danh gia (phan anh muc quan cua cac tieu chi den ket qua danh gia) hay khong ? Phuong an tra loi Co Khong Tong cong So nguoi tra loi Ti le % 120 100 0 120 100