Sir hai long cua ngu'ofi dan ve tieu chi Xay di/ng tang giao thong nong thon xay di/ng nong thon m6i cua huyen My Du'c, TP Ha Noi PHAM TRAN THANG LONG* Tom tat Nghien ctiu ndy duac tie'n hdnh dUa tren ke't qud khdo sdt 239 ho ddn tai 03 xd ciia huyin My Ddc, TP Hd Not Ke'l qud cho thdy, suhdl long cda ngudi ddn ve tiiu chi Xdy dimg tdng giao thdng nong thdn xdy dung nong thdn mdi ciia huyin My Ddc dang d mdc tuang ddi thdp chl dat 2.45 diem vd cd 06 nhdn td tdc dong thudn chieu di'n sU hdi long, vdl mdc ldc ddng duoc xep (heo thd lit ldc ddng lit cao nhal Id: Chdt luang xdy dung: Chi dgo xdy dUng; Kiem tra gidm sdt xdy dung; Xdy dung quy hogch; Qudn ly xdy dung; vd Nguon vdn vd cong tdc huy dong vdn TH khoa: su hdi long cua ngudi ddn, tiiu chi Xdy dung hg tdng giao thdng nong thdn ndng thon mdi huyin My Dtic Summary Based on a survey of 239 households in 03 communes of My Due dislrict Hanoi city, the study indicates that citizen satisfaction with criteria of Construction of rural transport infraslruclure in My Due district's new rural construction is relatively low registering 2.45 point Besides, there are six faclors impacting positively their satisfaction, in descending order of influence, which are: Construction quality; Direction; Inspection and supervision; Planning; Management; Capital resource and capital mobilization Keywords: citizen satisfaction, criteria of Construction of rural transport infrastructure, new rural areas in My Due district Mdt nhu'ng kho khan, han chfi' ldn nha't tnen khai xay dtfng nong thon mdi cua Huyen la van de xay dtfng tang giao thong nong thon thieu Trong thdi gian qua, cdng tac trien khai thtfc hien Chtfdng trinh Muc lieu vo'n, nguon vo'n xay dtfng chu ye'u v§n den ttf ngan Quoc gia xay dtfng ndng thdn mdi tren sach nha ntfdc, ma thieu stf ddng gdp ttf phia nhan dja b^n huyen My Dii'C, TP Ha Ndi dan Dieu cd the la nhan thiJc cua ngtfdi dan ve bif^c dau da dai dtfdc nhifng th^nh ttfu cac lieu chi lien quan de'n xay dtfng tang giao thdng kha quan qua trinh phai trien kinh ndng thdn, mii'c dp hai long cua ngtfdi dan do'i vdi chat le - xa hpi ndi chung va phat trien ndng Itfdng xay dtfng ket ca'u tang giao thdng nong thon, nghiep, ndng dan va ndng thdn ndi stf tin Itfdng vao viec thtfc hien, cdn chtfa cao ri&ng; cd ca'u kinh te cd nhieu chuyen Do dd, nghien cii'u dtfdc tie'n hanh nham danh bien tich cifc; ddi sd'ng cua nhan dan gia Ihtfc trang stf hai Idng cua ngtfdi dan huyen My ^Lf?c nang len rd ret Tuy nhidn, viec Dii'C v^ tieu chi Xay dtfng tang giao thdng ndng tnen khai thtfc hidn Chtfdng trinh tren thdn theo chuan ndng thdn mdi nham de xua't cac iSia ban Huyen vSn cdn nhu'ng khd khiin, khuyen nghi giiip tang ctfdng stf hai long cua ngtfdi han che nha't dinh dan ve van de GIOITHIEU ThS., Trifdng Dai hgc Thang Long '^S^y nhgn bdi: 08/11/2019: Ngdy phdn bien: 15/11/2019 Ngdy duv$t dang 21/11/2019 79 rr BAMG 1: GlA TRI TRUMG BINH CAC TIEO CHI XAY DtfMG HA TAMG GIAO THOMG ISOMG THOM TROMG XAY DCfNG MOMG THON MCil HUYEM MY DCfC P6 Igch chuaa BiSn qaan sat N Tnmg binb ^ ! ^ Cong lac xav difn" quy hoach ''39 2.90 1.502 Cong tac chi dao xav dirtia 239 2.64 0.953 Cong tac hu\ dona \ OE 2.-19 3.47 0.785 Cons I3C quan lv dau tif \a\ difng ''59 ^- =;s 0.841 Con^ tac kiem tra giam sat \a\ dMns 039 :;9|| 0.923 Chat liftJna cons trinh xa\ dUns 239 31 0.944 Sir hai loDg ciia ngifM dan 239 2.45 1.086 dtfpc chia deu cho 03 xa Sau 02 thang lien hanh khao sat (tif thang 12/201801/2019) ke't qua thu \ e dii 250 phieu, dd cd 11 phieu khdng hdp le Cd sd K thuye't Theo Koder va Keller (2006) stf hai Idng la mtfc dien thieu thdng tin, cdn lai 239 phieu dp ciia trang thai cam giac cua mpi ngtfdi bat ngudn dat yeu cau va x^ ly so' lieu dtfa tren tiJf viec so sanh nhan thtfc \ e mdt san pham so vdi phan mem SPSS, phan tich hoi quy da mong dpi cua ngtfdi gdm cap dp; Ne'u nhan thu'c bie'n (Bdi vii'l sit dung cdch vie't so thgp cua khach hang nho hdn ky vpng, thi khach hang cam phdn theo chudn qudc ti) nhan khdng thda man Neu nhan thtfc bang ky vpng, Md hinh hdi quy dtfdc xay dtfng vdi thl khach hang cam nhan ihoa man Neu nhan ihiJc ldn gia dinh "Stf hai long cua ngtfdi dan ve hdn ky vpng ihi khach hang cam nhan la thoa man linh hinh thtfc hien tieu chi xay dtfng cd hoac thich thii sd tang giao thdng ndng thdn theo Ohver va Bearden (1985) khang dinh chat Itfdng chuan ndng thdn mdi tren dia ban huyen dich vu anh htfdng den mtfc dp thda man ciia khach My Dtfc" (Y) la bien phu thupc vao 06 hang Nghia la chat Itfdng dich \u dtfdc xiic dinh bdi bie'n ddc lap la (1) XDQH: Cdng lac nhieu nhan id' khac nhau, la mot phan nhan to' quyel xay dtfng quy hoach (Xi): (2) CDXD: dinh stf hai long Cronin va Taylor (1992) da kiem Cdng tac chi dao xay dtfng (X2): (3) NV: dinh md'i quan he va ke't luan rang, cam nhan chEl't Ngudn vd'n va Cdng lac huy ddng vd'n (X3): (4) QLXD: Cong tac quan ly dau Itfdng dich vu dan de'n stf thda man ciia khach hang Zeithaml \'a cong stf (2000) cho r^ng stf hai Idng ttf xay dtfng (X4); (5) KTGS: Cdng tac Clia khach hang la mpt khai niem tdng quat ndi len kiem ira giam sat xay dtfng (X5): va (6) stf thda man ciia hp tieu dung mdt dich vu, cdn CLXD: Cha't Itfdng cdng trinh xay dtfng ndi de'n cha't Itfdng dich \u la quan tam den cac (X6) Ham hdi quy cd dana: phan cu the cua dich vu Y = ^o + pl^Xl + P2-X2 -H + Cdn ne'u xem xet \iec thtfc hien cac chii chtfdng ^6^X6 + e dtfdng Id'l, chinh sach ciia Nha ntfdc la mot dich vu cong, thi stf hai Idng ciia ngtfdi dan cd anh htfdng ldn KET QUA NGHIEN COu tdi muc lieu phat trien, chie'n Itfdc phat trien cua mdi dia phtfdng, la cd sd de dia phtfdng cd nhii'ng bien phap Stf hai long cua ngtfofi dan ve tinh cai tie'n nham nang cao chat Itfdng dich vu cdng va ho hinh thifc hien ti&u chi Xay difng trd cho ngtfdi dan Tif do, cd the xay dtfng va thu'c hien tang giao thong nong thon cdng cac chie'n Itfdc nham dat dtfdc muc lieu, Trtfdc danh gia cac nhan to tac ma Dang va Nha ntfdc da dat cho dia phtfdng Do ddng lac gia thtfc hien danh sia stf hai dd, cd the hieu, stf hai ldng cua ngtfdi dan ve linh hinh ldng cua ngtfdi dan ve tieu chi Xay dtfng thtfc hien tieu chi Xay dtfng tang giao thdng ndng lang giao thong ndng thdn theo'chuan thdn xay dtfng ndng thdn mdi chinh la stf thda ndng thdn mdi tren dia ban huyen M\ man dd'i vdi cac lieu chi Du'c Ke't qua cho tha'v nhtf Bans i Phu'dng phap nghien cii'u Nhtf v0y, cac tieu zh\ v^ xa\ De cd sd' lieu nghien cii'u tac gia da phat 250 dtfno tang giao thdng ndng thdn theo phieu khao sat tdi 250 hd gia dinh lai 03 xa ciia huyen chuan nong thdn mdi iren dia ban huyen NK Dii'C, gom: 02 xa da dat chuan ndng thdn mdi My DiJc thi ngtfdi dan danh a,a cao nha't la PhiJ Ltfu Te va Hdp Tien: 0! xa dang tie'n hanh S^^"^ ^^' ^^y dtfng, xa\ dtfng ndng thdn mdi la Hung Tie'n va sd' Itfdng \^%1'^^-^'^V\^vdl 3.91 diem Tiep thtf hai la tieu chi CO so LY THUYET VA PHl/ONG PHAP NGHIEN CCU 80 3irjgj» Cdng t^c quan ly dau Itf xay dtfng, vdi 3.58 diem Thti ba la tieu chi Cdng lac huy dpng vd'n, vdi 3.47 diem ThiJ ttf la tieu clif Cha't Itfdng cdng trinh xay dtfng, vdi 3.31 di6'm ThiJ nam l^ tieu chi Cdng t^c xSy dtfng quy hoach, vdi 2.90 diem va ihap nha't la tieu chi Cdng tac chi dao xSy dtfng, vdi 2.64 diem Nhin chung, stf hai ldng ciia ngtfdi dSn ve tigu chi XSy dtfng tang giao thong nong thdn xSy dtfng ndng thon mdi cua huyen My Du'c dang d mtfc lifdng ddi tha'p chi dat 2.45 diem, Cac nhSn to' anh hifdng d§'n sif hai long cua ngtfdi dan v l tinh hinh thtfc hi?n ti6u chl xay difng h^ tang giao thdng nong thon Phdn tich nhdn tdkhdm phd (EFA) Ket qua phan tich EFA lan thtf nhal cho ket qua he sd' KMO la 0.792 thda man (0" da dtfdc phan bd hcip ly va^chu yeu de'n tic ngudn vd'n ngan sach cua Iruiig tfong va dia phtfdng ^tf tham gm cua ngudn vd'n xa hdi hda cdn d mu'c thap„ Dtfa iren nhtfng kel qua dd, nghien ctfu de xuat mdt s6' kliuyen nghj nham thtfc hien hieu qua Chtfdng trinh Myc tieu Qud'c gia ve xSy di/ng nong thon mdi ve noi dung tiSu chi Xay dtfng taiig giao thdng ndng thdn d My Di?c nham tang sir hai long cua ngtfdi dan, nhtf sau: - Tang ctfdng cdng tac luyen truyen, van ddng ddng gdp tich c\ic cua cac chu the tham gia xay dtfng - Hoan thien cdng tac quy hoach tang giao thdng ndng thdn cua cac xa - Ltfa chgn md hinh quan ly dau xay dtfng cac tuye'n dtfdng Tang ctfdng kha nang kiem tra, giam sat cua chu dau ttf - Tang thu ngu6n vd'n dau ttf luf von KET L U A N V A H A M Y CHINH SACH xa hgi hda - Thtfc hidn td't cdng tac quan ly tu, Nhin chung, ngtfdi dan tren dia ban huy6n My Dtfc bao dtfdng dtfdng giao thdng ndng Ihdn chtfa thtfc stf hai long ve cac tieu chi Xay dtfng tang Cac khuyd'n nghi mang linh chat giao thong nong thdn theo chuan nong thdn mdi, gia dinh htfdng, dtfa tren cac ke't qua nghien tri trung binh cua stf hai long chi dat 2.45 diem Tuy cu'u, nen de ap dung cd higu qua, thi vin nhien, ngtfdi dan Huyen da nhan tha'y mat hieu can cd nhtfng danh gia cii the hdn gan qua tich ctfc tif chinh sach mang lai Hg cho rang,, vdi linh hinh cua huyen My Dtfc, nhii: lang giao ihdng tuyd'n huyen va xa da dtfOc xay linh hinh ngan sach, ttnh hinh cac lieu dtfng cd chat Itfgng va si^ dung kha hiSu qua, chi khac xay dtfng ndng thon mdi, tuyen thdn cdn d mu'c tha'p Ngtfdi dan cho rang eg cau nganh cua dia phtfgng a _ TAI LIEU THAM KHAO Thu ttfdng Chinh phu (2009) Quyi't dinh sd 491/QD-TTg, ngdy 16/04/2009 vi ban hdnh Bd Tiiu chi qudc gia ndng thdn mdi Tran Ngoc Ngoan (2016) Phdt trien nong thon hen vung; nhunp v/i'„ ^-* i- , ,•, nghiem ihd gidi, Nxb Khoa hoc Xa hdi ^ ""' ^' '^ '"^" "" ^^"^ Ho Xuan Hiing (2011) Xay dtfng ndng thdn mdi la stf nghiep each mana u ^ - ' T.^ va nhan dan ta, Tgp chi Cgng sdn, thang 02/2011, 46-52 ' ''• "^ ' ' " ^a cua Dang Le Van Huy (2007) Sit dung chi so' hai Idng cua khach hang hoach d' h h""' kinh doanh ngan hang: each tiep can mo hinh ly thuye't Tap chi Khoa hoc vd Conp h-on m '^ Nguyen Mai (2018) My Ddc cdn hd tra xdy dUng ndng thon mdi truv cĐ p^/'^' ^^^^ hanoimoi.com.vn/Ban-in/quan-huyen/897835/my-duc-can-ho-lro-xay-dung^noneth ã^^^'^' Cronin, J J., Taylor, S A (1992) Measuring service quahty: A reexaniinatinn ,'^°^ Journal of Marketing, 56 (July), 55-68 ^"^ extension, Kotler, P., & Keller K L (2006) Markeling managemeni (12ih ed) New Je Hall, Inc, Upper Saddle River ^^^^"- P'-entice8 Oliver, R L., Bearden, W (1985) Disconfirmation Processes and Consum m Product Usage, Journal of Business Research, 13(2), 35-46 ^^ t^vahiations Parasuraman, A., Zeilhami, V A., Berry, L L (1988) Servqual A multipie,.j measuring consumer perceptions of service quality Journal of Retailing, 64 (l Q) {j^^ ^'•'^'^ ^^^ 10 Zeithaml, V A., Bitner, M J (2000) Services Marketing Intergraiing 'cus, Across the Firm, Irwin Mcgraw-Hill " ''"'^'' Forcus 82 Kmh ie vj ... linh hinh ldng cua ngtfdi dan ve tieu chi Xay dtfng thtfc hien tieu chi Xay dtfng tang giao thdng ndng lang giao thong ndng thdn theo'chuan thdn xay dtfng ndng thdn mdi chinh la stf thda ndng thdn... hai long cua ngtfdi dan ve tieu chi Xay dtfng tang giao thdng ndng thdn theo chuan ndng thdn mdi ciia huygn My Dt?c va deu tac ddng thuan chidu Trong dd, mii'c tac ddng cua cac nhSn to' dtfcJc... tren dia ban huy6n My Dtfc bao dtfdng dtfdng giao thdng ndng Ihdn chtfa thtfc stf hai long ve cac tieu chi Xay dtfng tang Cac khuyd'n nghi mang linh chat giao thong nong thdn theo chuan nong thdn