Chuyin muc: Quan trj - Quan ly - TAP CHI KINII TE & QUAN TRI KINH DOAKH SO 11 (2019) TAG fiONG Lire L A M VIEC CHO NGUCH LAO DONG TAI VNPT LAO CAI Nguyin Thi Phu^ong Hao^, D6 Van Chiic^ Tom tat Bdi viit di cap din thuc trgng tgo dong luc ldm viec vd thu hiit nhdn tdi tai Viin thong Loo Cai (VNPT lao Cai) vdn cdn cdc bdt cap nhu viec xac dinh nhu edu ciia ngudi lao ddng chua bdi bdn, cong tdc ddnh gid muc hoan thdnh cdng viee mdi chi dua tren hinh thuc, ehua co vdn bdn cu thi quy dmh lo trinh thdng tien cho ngudi lao dong Tir do, edn eo nhirng gidi phdp vi diiu chinh each xac dinh nhu edu ciia ngudi lao dong, hodn thien chinh sdch khen thudng vd che phiic lot, xdy dung moi truimg ldm viec vd vdn hoa doanh nghiep, tdng cudng cdc bien phdp kich thich tmh thdn cho ngudi lao dong di tao dong luc lam viec cho ngudi lao dong tgi VNPT Lao Cat thai gian tdi Til- khoa: Dong luc, Ldm viic, Ngudi lao dong, VNPT, Lao Cai GIVING WORKING MOTIVATION TO EMPLOYEES AT LAO CAI ELECOMMUNICATIONS Abstract The article refers to the current situation of creanng working motivation to employees at Lao Cai VNPT'^ There are still shortcomings Determining the needs of workers is unsystematic, assessing the level of work completion is only based on the form, there is no specific document specifying Ihe roadmap for promotion of employees Therefore, there should be solutions to adjust the way of determining the needs of workers, completing the reward and welfare policies, building working environment and corporate culture, strengthening measures to stimulate employees' morale to create motivation for employees in VNPT Lao Cai in the fiiture Ke-yviiords:Motivation.Working, Employees, VNPT Lao Cai JEL classificanon: J; JO!, JOS J54 Lao Cai (Vietel Ldo Cai, 2016 - 2018, Bdo cdo LMiyflau kit qud sdn xudt kmh doanh) Nhan thiic r5 dieu Tap doan Buu chinh Vi^n thong Vicl Nam nay, VNPT Lao Cai da chu tam hon cong (VNPT) dang phai doi mat va\ nhijng thach thirc lac cham sdc dpi ngii ngudi lao dong lao dong Idn ma su canh tranh dang tro nen mot luc lam \ iec cho ngudi lao dong cua don vi manh me va khoe het Trong cac doanh nghiep Van de tao ddng luc lam vice cho ngudi lao kinh doaidi vien thong Vietel, Mobifone da duac dong da duoc cae nha khoa hoc quan tam va da xep vao danh sach 100 nha tuyen dung hang dau dua vao nhieu cong trinh nghien ciiu d cac cap Viet Nam (Anphabe vd Nielsen VN, 2016, Nai khac nhau, tir cac bai bao, chuyen de den cac ldm viec tdt nhdt VN, Hd Noi), nhat la Vietel lot luan van thac si Co the ke den ket qua nghien vao top 15 noi lam vice lot nhat Viel Nam cim eua mot sd tac gia sau" (Anphabe vd Nielsen VN, 2017, Nen ldm viec toi Truang Mmh Dire (2011), Tap chi Khoa hoc nhdt VN, Hd Noi) Viec dong nghia voi moi Dai hoc qudc gia Ha Ndi, Kinh te va Kinh doanh truong lam viec thuoc cac doanh nghiep tren giu 27, trang 240 - 247 "img dung mo hinh dmh chan nguai lao dong tot va khong ngirng thu hiit luang ddnh gid mirc tao ddng luc Idm viec cac nhan tai mdi dau quan Do do, viec su dung cho ngudi lao dong tai cong ly TNHH Erieson CO hieu qua nguon nhan luc, thu hiit va tao dong tgi Viet Nam", thdng qua viee kiem dinh mo hinh luc lam viec eho ngudi lao dong dang la moi hoi quy tac gia dua ket luan ciia cac nha quan quan tam Idn cua VNPT noi chung va VNPT Lao ly cua Cong ty nen quan lam tnrac h6l den mirc Cai noi rieng hien Ben canh do, xet vc nang ti6n luang co ban, long miic thu nhap cua ngudi suat lao ddng eua VNPT Lao Cai ndi rieng trung lao dong, Tac gia dua khu>cn nghi Cac nha binh mot lao dong ciia VNPT Lao Cai giai doan quan ly can xa>- dung quy trinh chc lam viec 2016-2018 mdi chi lao duoc loi nhuan trudc ro rang de giiip ngudi lao ddng tranh nhiing sai thue khoang 153 trieu dong/nam (Vien Thdng ^ dang ticc, dong Ihdi can quan tam den ca so Lao Cai, 2016 - 2018, Bdo cdo kit qud sdn xudl vat chat thict bi noi lam vice dc tao hiing ihii kmh doanh) Neu so sanh so vdi nang lam viec cho ngudi lao dong suat lao dgng trung binh/nam vao khoang 260 Luu Thi Bich va cdng su (2013) Tap ehi trieu dong/nam eiia Vietel Lao Cai thi la lha> van khoa hpc DHSP Ho Chi Mmh so 49 nhieu du dia vice thuc day linh than \a "nhimg nhdn to tdc dong den dong luc ldm viee hieu qua lam viec ciia ngudi lao dong lai VNPT Chuyen muc: Quan trj - Quan ly - TAP CHI KINH T E & Q U A N TRI KINH DOANH SO 11 eiia ngudi lao dong khdch san" Bai viet chi r&ng, ngudi lao ddng dong thdi cd dong luc ben va ben ngoai Vdi y nghTa dd cac nlia quan 1\ nen su dung mot hon hap cac phuang phap bao gom ca tidn thuang khen ngoi cong viec thuc day ngudi lao su hai long cdng viec cho ngudi lao dong Cao Thi Lan (2015) luan van thac sT '"Tgo dong luc ldm viec tgi Trung tdm Gidi thieu viec lam Hd Noi" va Ngd Thi Tam (2015) luan van ''Tao dong luc ldm viee tai Cdng ty Co phdn Xdy dung vd Kmh doanh Dia 6e Hda Binh" da neu khai quat nhimg ly luan ve dong luc lao dgng, phan tich ro rang \e idiirng nhan td anh hudng den viec tao dong lire lam viec cho ngudi lao ddng va nhung tieu chi de danh gia hieu qua ciia vice tao dong luc cho ngudi lao dong Tac gia Dao Thi Huyen (2016) vdi luan van thac SI "Tao dong luc lao dong tai khdi cdc ca quan tap dodn vien thong qudn doi' da dua tren nhiing quan sat ve thuc trang va dac diem cua Vietel de xuat nhom eac giai phap hieu qua viee lao ddng luc lam viec Cu the la nhdm giai phap tdng the gdm hoan thien cdng lac phan lieh cdng viec ddi mdi cong tac danh gia cong ^dec hoan thicn cdng lac tien luang, xa\ dung che khen thudng va phiic lai, xay dung mdi trudng lam viee thuan loi tang cudng bien phap kieh thich tinh than va dao lao nang cao chuyen mdn nghiep VTi Tuy Cling dua tren nen tang ly thuyet kinh dicn nhung moi de tai co hudng nghien ciiu va each tiep can khac nhau, Dac diem cua doanh nghiep ITnh \arc vien thdng la lmh vuc cung cap dich vu den khach hang, yeu can ddi vdi ngudi lao ddng het sue dac thii, ddi hoi mot chinh sach dai ngd phii hop Tren co sd kc thira nhirng qua ma cac dc lai cimg linh virc dat duoc, dong thdi phat trien van de han nua lai VNPT Lao Cai thdng qua nhung danh gia nhan xet va nhan dinh ciia ban than Nhdm tac gia lua chon nghien ciru van de "Tao ddng lire lain viec cho ngudi lao ddng tai VNPT Lao Cai"\ Co' SO' khoa hoc ciia tao dong luc lam viec cho nguoi lao dong Mot so khdi niem Khdi niem ve Dong luc vd tgo dong luc: "Ddng luc la su khao khat, tu ngujen eua ca nhan nham lang cudng su nd luc ciia ea nhan dc dat duoc muc tieu ha; ket qua nao dd" (Ngu; en Van Dicm 2010) Ddng luc lao ddng la su khao khat va tu ngu; en cua ngudi lao ddng dc tang cudng nd luc nham hudng Idl viec dat duoc cac muc tieu cua td chiic "Ddng luc ca nhan la ket qua ciia rat nhieu ngudn luc"" (Ngu>en i i u nn 2006) Theo Biii Anli Tuan Pham ''"hu^ Huong (2013), ^-dong luc cua ngudi lao dong la "J'-J'^S nhan to ben kich diich ngiroi no lyc lam viec diSu kien cho phep tao nang suat va hieu qua cao" Theo Bill Anil TuSn Pham Thu; Huong (2013) ^tao ddng lire lam \-iec duoc hieu la he thong chinh sach, bien phap thu thuat quan 1; lac dong den ngudi lao ddng nh^m lam ngudi lao ddng cd ddng luc cdng viec -Tao ddng luc lam viec duoc hiau la tong hop cac bien phap va each irng xir cua to chirc cua cae nha quan ly n h ^ tao su khao khat va tu nguyen cua nguoi lao ddng co gdng phan dau de dat dupe cac muc tieu cua t6 chirc" (Nguyen Van Di^m 2012) "Tao ddng luc lam viec la tdng hop cac bien phap va each hanh xii cua to chirc, nha quan ly da lao su khat khao, tu nguyen cua ngudi lao ddng budc ho phai no lire, ed gSng phan d k n h ^ dat dupe cac muc tieu ma td chiie dc Cac bien phap dugc dat cd the la cac ddn bay kich thich ve lai chinh, phi tai chinh, each hanh xu cua Id chifc dugc the hicn d diem td chii'c doi \u lai vdi ngudi lao ddng nhu the nao" (La Thanh Ha 2009) Tdm lai tao ddng lire lam viec la qua trinh xa> dung, tncn khai thuc hicn va danh gia cac bicn phap tac dong tdi ngudi lao ddng nh&n kich thich nhiing mong muon, khat khao cua ho cdng viec gdp phan dat dugc eac muc lieu ciia ca nhan va doanh nghiep 2.2 Noi dung nghien ciru tao dong luv ldm viec cho ngudi lao dong Cac ndi dung nghien ciiu van de tao ddng luc lam vice eho ngudi lao ddng gdm - Tgo ddng luc thong qua xac dinh nhu edu cua lao dong - Tao ddng luc thong qua cdc chinh sdch tdi chinh nhu: Tao ddng luc thdng qua ticn thudng tao ddng Iuc thdng qua phiic lai va dich vu - Tgo dong luc thong qua cdc chinh sdch phi tdi chinh nhu" Tao ddng luc thdng qua danh gia thuc hien cdng viec tao ddng luc thdng qua bo tri, su dung nhan luc; tao dong lire thdng qua dao tao va phat Iricn nhan luc trien vong co hpi thang tien nghe nghiep; tao ddng luc thdng qua b§u khdng khi, mdi trudng lam vice; tao moi quan he giua lanh dao \ di nhan vien - Ddnh gid mirc thda man nhu cdn Ndi dung duoc nghien citu tren cac khia canh Danh gia su thoa man eua pguoi lao ddng vdi cac bicn phap tao dong luc, ket qu, time hien cong viec, ty le luan chu; en ngudi b , iOnu ^-^ jg thdi viec : QuMi tri - Quan ly - I AP CHI KINI Hi & QUAN TRI KINH DOANH SO 11 (2019) Phuo-ng phap nghien ciiu Bai Viet Ihu thap diong tin tiiii cap giai doan 2016 - 2018 va thong tin so cap nam 2019 phuc vu eho nghien ciru Cac thdng tin thir cap duoc thu thap til noi bo VNPT Lao Cai va cac td chire co quan ben ngoai ve thuc trang tao ddng lire lam vice eho ngudi lao dong (quy che lien, hrong, cac van ban doanh nghiep ban hanh hen quan den chuang trinh tao ddng luc lam viec cho ngudi lao dong so luang lao ddng, trinh chuyen mon ) dii lieu cua cac ca quan thdng ka (tinh hinh phat tnen kinh te dat nude ), cac ket qua nghien eiiu eiia cac tac gia (cac bai bao giao trinh, ) Thong rin sa cap duoc thu thap bang viec sii dung bang hdi de khao sal ngau nhien eac can bo nhan vian khdi van phdng va khdi lao dgng true tiep tai VNPT Lao Cai de thu thap cac ;• kien danh gia eiia ho ve cac van da lien quan den tao ddng luc lam viec cho ngirdi lao ddng nhu tien luang tien thuang, diau kien lam vice, ca hdi thang tien van hda doanh nghiep Quy md mau dieu tra dupe xac dinh theo cong thijc Slovin n = (1+ N * e^) Vdi tdng the (N) ngivdi lao ddng lai VNPT Lao Cai la 195 ngudi, sai sd eho phep 5% thi quy mo mau loi Ihieu duoc xae dinh la 131 lao ddng Trang bang hoi, lac gia sii' dung thang Likcrt vdi miic dd (1 Hoan loan khdng ddng y Khdng ddng \ Phan van Ddng ;' Hoan loan ddng y) de thu thap thdng tin Cac thong tin thu duac bai viai long hop \ a xu 1; sd lieu Iran cdng eu excel, cae ket qua tdng hap so lieu dugc trinh bay bang cac bang thdng kc va dd thi thdng ke Ket quii va thao luan 4.1 Thuc trang tgo dong lire eho ngirdi lao dong tgi VNPT Ldo Cai 4.1.1 Tao dong luc thdng qua xac dmh nhu edu ciia lao dong VNPT Lao Cai hien chua lien hanh cac hoat ddng ddng bd xac dinh nhu cau cua ngirdi lao ddng dc lam can cii xay dung cac bien phap lao dgng lire cho ngudi lao ddng thdng qua vice thda man nhu can De xac dmh nhu cau nhom tac gia lien hanh khao sat nhu cau ngudi lao ddng tai CO quan VNPT Lao Cai Ket qua khao sal 131 lao ddng chi ra: Nhdm can bd cap trung tro Icn nhu cau uu ticn nhat khdng phai la van dc tien luang Ban than ho la nhirng ngudi giu' nhiing \i tri quan eua don vi, che dp lian luong cua ho ludn duoc dam bao xiing dang vdi vi tri ho phu trach, Nhom na\ quan lam nhicu den eac nhu cau vc tham gia hoat ddng van hda van nghe the thao quan he lap the tot \ a di^u kien lam viec tdt Trong nhdm nhan vien ky thuat va nhdm nhan vien hanh chinh lua chon nhu cau "thu nhap cao va thda dang" la uu tien quan nhat, cho lha\- van de ve tien luong va thuong ludn la van de ma dai bd phan nhan vien dan vi rat quan tam Dua tren kat qua cua viec xac dinh nhu cau eua ngudi lao ddng vdi moi nhdm lao dong cd nhu cau uu tian khac Da;- ciing la nhiing can cir xac dang dc VNPT Lao Cai cd the lien hanh xay dung cae bien phap nham thda man nhu cau cua ngudi lao ddng va tao ddng luc cho ngudi lao dong 12 Tao dong luc ldm viec thong qua cdc chinh sdch tdi chinh Tao dong luc thong qua lien luangVNPT Lao Cai tra luang cho ngudi lao ddng theo ket qua thuc hian cae chi ticu kc hoach san \uat kinh doanh (doanli thu san luong thue bao thue lang chenh lech thu - chi, t; Ic thu cudc diau kien kinh te xa hdi dia phuang); mirc dd phiic tap ciia cdng viae, vi tri thuc hian nhicm vu chu;an mdn nghiap v-u nhiam vu chinh Iri duoc giao Ket qua khao sat ve mirc dd hai Idng ddi vdi tien luong eiia ngudi lao ddng cho thay, 77,9% sd ngudi dugc hdi hai long va hoan loan hai Idng vdi miic thu nhap hang thang nhung van cdn 15,38% sd ngudi duoc hdi khdng hai long va\ tien luong duoc hudng va tdi 7.69% tra Idl khdng cd ;' kien Ve tiln luong lam viae ngoai gid thi cd den 18.46% sd lao ddng duac hoi cho rang khdng hop 1; vdi site ddng gdp ciia minh Tu; nhicn ve tra luang diing han va duoc nghi che dd van duac huong luang thi hau het sd ngudi dupe hoi eho rang VNPT Lao Cai rat quan tam va thue hien diing quy dmh cua phap luat vc lao ddng- Khi duoc hoi ve each thiic \ac dinh ticn luang hien cua VNPT Lao Cai cd phii hop khdng thi cd 62% ngudi dupe hoi tra Idi la khdng phii hop dd 41.7% cho rang cdng thirc tinh luang phiic tap gdm nhieu phan 29.2% eho riing each thitc danh gia thuc hicn cdng viec chua hap ly, 20,8% cho rang he sd hoan cdng viec chua duac phii hop vdi each tinh luang Nhu va\ hicn Irang tai VNPT Lao Cai cd mdt bd phan da cam thay rat bin long vc mirc luong phii hpp, nhung eflng cd can bd nhan vien cho rkiig miic luong hicn tai chua phii hap vdi cdng siic ho bo de cong hien cho don V1 Da\ la CO so da VNPT Lao Cai can cii va -^a; dung chinh sach rien luang phii hap hon cho can bd nhan v len Tao dong luc thong qua lien tlnrcmg VNPT Lao Cai cung coi cdng tac khen thuang dc Chuven muc: Quan tri - Quan Iv - TAP CHJ KINH TE & Q b ^ khu;an khich ea ve vat chk va v-e mat tinh tii^ nham tao ddng lyc eho ngudi lao ddng hang sa\ lam viae de co ket qua tdt hem Hang thang, hang quy cae truang phdng va Ban lanh dao VNPT Lao Cai tien hanh hgp va danh gia xet tich thi dua cua cac ca nhan va cac phdng ban dan vl de tien hanh khen thudng Hicn na\ hinh thirc thuong dan vi dang ap dung chu yeu la thuang rien cho ngudi lao dgng vdi cac hinh Ihiic: Thudng cac danh hieu tin dua thuong doi vdi eac lap the hoan nhiem vu san xuSt kinh doardi, thuong sang kian eai thien kv thuat Ihucmg tap the, ca nhan can bd cdng nhan vien, cdng tac vian dat gial cao tai cac Hdi thi hoac ngoai VNPT Lao Cai to chiic ngudi lao ddng boi vi thdng qua thanii tichmirc hoan cdng viec cua nguoi la dong duac ghi nhan Hang thang VNPT \hii< IH'^" danh gia cdng viec cua toan bd nguoi lao dong dan vi Cac vien tham gia \ ao cong tac danh gia thuc hien cdng viec gom, Truong cac bd phan phdng hanh chinh td chiic va ban giam doc Viec danh gia diuc hien cdng vice dupe thuc hien tiieo qu\' cha danh gia xep loai can bo cdng nhan vien cua Tap doanVNPT thong qua giao nhiem v-u va danh gia ket qua thitc hi?n cdng viae Ket qua danh gia tiiuc hien cong viec nham tinh tien luang cho ngudi lao dong; lam can cit sii dung va skp xep lao dong nhu giao nhiem vu bd nhiem, luan chu; en cham diit hpp dong lao ddng Khi nghien cim tian diuong cua VNPT Lao Ket qua khao sal ;' kien ngudi lao ddng cho Cai ddi vdi ngudi lao dgng thay rang mirc thay 25,38% chua hai Idng vdi kat qua danh gia thuong ma VNPT Lao Cai quy dinh tuong doi thuc hien cdng viec 20.77% khdng ddng ; ket eao mdt nam ngudi lao ddng cd the duoc thuang qua danh gia phan anh diing ket qua thuc hien nhiau lan nhung van lam cho ngudi lao dong cdng viec Khi tien hanh khao sat sau ; kiSn cua khdng hai long vi lien thudng van can cii vao he ngudi lao ddng ve eac khia canh ciia cdng lac sd hoan cdng viae va bi rang buoc boi ti Ic danh gia thuc hien cdng viec da tim nguyen VNPT Lao Cai; Ihdng danh gia thuc hicn nhan chua hai Idng cua ngudi lao ddng thi ti cong vice edn bdc Id nhieu han cha dan dan anh so ngudi cd y kien eho rang ket qua danli hudng den ket qua danh gia chua phan anh diing gia chua phan ardi diing kat qua thue hicn cdng miic dd hoan cong v lac cua ngudi lao vice chiem ti kha cao ehlcm 29% sd ngudi ddng; nhicu phat cham tien thuang cho ngudi duoc hdi- Dong thdi cd tdi 26% sd ngudi duoc lao ddng Dan den lam giam ddng lire lao ddng hoi tra Idi rang phuong phap danh gia klidng hop ddi vdi ngudi tao ddng 1;, 16% sd ngudi dugc hdi cho rang thieu thdng 1.3 Tgo dong luc thong qua cdc chinh sdch phi tin phan hdi va 13% sd ngudi dugc hot cho rang tdi chinh tiau chuan danh gia thue hien cdng viec khong ro Tao dong luc thdng qua ddnh gid thuc hien rang, hgp 1; cong viec: Hoat ddng danh gia thuc hien cdng viec cd anh huong quan den ddng luc lam viee ciia Bdng 01: Ket qua khao sal y kien ngudi lao dong ve ddnh gid thuc hien cong viec (Dan vi tinh: %) ,,, „ Khong Noi dun(5 Tieu chuan danh gia thuc hien cong vice ro rang, hop ly va cong khai Chu k\ danh gia thuc hien cong V iec hap 1\ Anh/chi biet ro kel qua danh gia thuc hien cong viec cua imnh Duoc cap tren, dong nghiep cong nhan nhitiig dong gop ciia anh/chi „i Hoan ^ , Dong V (4) dong >_(5) 17,69 15,38 30,78 28.46 3,55 8,46 12.31 12,31 41.54 25,38 3,63 8.46 12,31 16.92 41.54 20.77 3.54 3,85 8.46 12,31 50,00 25.38 3.85 - „- 46 16.15 46.15 25.38 SI 3.85 3,85 10.77 51.53 30,00 -loo dong y toan _.s Bicm trung CO > Anh/chi hai long vdi ket qua danh gia thuc hien cong viec Ket qua danh gia phan anh diing ket qua (hue hien cong v iec Khong , ," kicn ro rang (3) khonfi d6ngy(l) Xguon: Kei qua kh ^TJg Chuyen muc: Quan trj - Quan ly - TAP CHI KINH TH & QUAN TRI KINH DOANH SO II (2019) Cdng tac danh gia thuc hien cdng viec cdn nhieu han che la nhSng nguyen nhan sau - Cac tieu chi diing de danh gia edn chua day dii chii ySu la nghieng ve danh gia v thirc thai do, lac phong tinh than lam viee cua ngudi lao ddng, thieu cac tieu ihiic danh gia ve trinh dd su hicu biet va van dung kien thtie, kT nang vao cdng viee cua ngudi lao ddng - Su phan hdi thdng tin kcl qua danh gia ddi vol ngudi lao ddng thue hicn chua duoc lot dan gian mdi chi la su thdng bao cho ngirdi lao ddng ve loai xep hang, chua chi eho ngudi lao ddng thay nhijng nguyen nhan anh hudng khdng tdt den ket qua thuc hian cdng viec cua ho va dua nhung bicn phap nham gliip ho cai thien ket qua thuc hien cdng viae Tgo dong luc thong cpia bo tri, su dung nhdn luc, phdn cong cong viec: Viee phan tich cong viae cho tirng vi tri, lung bo phan tai don vj da duoc thuc hian nhung ket qua mdi ehi xay dung duac bang Md ta cdng viec, chua xay dung duac lieu chuan thuc hicn cdng viae doi voi tirng chirc danh cdng vice Day chinh la nguyen nhan khicn hoat ddng danh gia cdng viec tai don vl van cdn cam linh, thieu chinh xac, Ket qua ciia phan tich cdng vice la ca sd cho cac hoat ddng quan tii nhan su ciia dan vl Song mot thuc te cua VNPT Lao Cai la chi tian hanh hoat ddng phan tich va thiet kc lai cdng viae cd quyet dinh ciia cap tren, cdn thdng thudng chi tien hanh lan/ nam, chua chii ddng lian hanh phan tich cdng viec va thiet ke lai cdng viec theo yeu cau thuc te dat ra, Ket qua khao sat thu duoc nhu sau Nhin chung ngudi lao ddng tai VNPT Lao Cai kha hai long ve cdng vice Ve ap luc cdng viec da sd ngudi lao dong hai long vi cam thay cdng vice minh dang phu trach thi ban than ehiu ap luc d mirc vira phai (35.33% ddng ;) Mat khac 34% sd ngudi duac hdi lai khdng ddng ;' sd luong thudc bd phan nhan vicn ky thuat va nhan vien hanh chinh phu trach mang kmh doanh, Ve khdi luang cdng vice phii hop vi tri viec lam Cd tdi 44.67% ngudi lao ddng khdng ddng ;' Ve thdi gian lam viec 42% sd ngudi duoc hoi khdng ddng V Cd the giai thich rang, ma luong khach hang tang trudng deu va lien tuc thi khdi luang cdng viec va thdi gian hoan la dieu ma nhan vien ky thuat va nhan vien hanh chinh dac biet bd phan kinh doanh cam thay khdng thda man 37.33% ngudi lao ddng ddng ;' vdi each thiic danh gia ket qua cdng viec ho cho rang, cdng viae ciia ho da duoc cSp tren danh gia kha dung miic 48% ngudi lao ddng khdng dong }' cac khda dao tao ngan ban \e chuven mon k\ nang thdi gian dao tao chua lmh hoat chua phii hop vdi tinh chat cdng viec ciia tirng bd phan chat lupng dao tao chua cao Tgo dong luc thong qua ddo tgo vd phdt nhdn luc, trien vong ca hoi thdng tiin nghi nghiep Ve ddo Igo vd phdt tnen nhdn luc Cdng tac dao tao va phat tnen nhan luc ludn dupe VNPT quan lam, danh gia cao v a coi la mot nhimg chian luge hang dau, then chdt giiip tao su khac biet, mang lai Ipi the va nang luc canh tranh quyet dmh su tdn tai va phat tnan ben vijng Trong giai doan 2016 - 2018, cong tac dao lao, bdi dudng ngudi lao dong dupe day manh o cac cap, bang nhieu hinh Ihiic, ca dao tao o va nude ngoai HSng nam, VNPT danh 2% doanh thu tao ngudn ngan sach cho cdng tac dao lao, phat tnen nhan luc Y kien khao sal ngudi lao ddng ve cdng lac dao tao va phat tnen nhan luc cho tha; phan Idn ngudi lao dgng dong y vdi ndi dung dao lao, co sd vat chat dao tao, phuang phap dao lao la hop ly the hien d diem trung binh tir trd len Tuy nhien, van cdn 16,92% cho rang doi tugng dao tao chua chinh xae 20,77% khdng hai Idng vdi cong lac dao lao va phat tnen nhan lai Dieu cho thay viec lua chpn ddi lugng dao lao doi vdi cae khda dao lao nang cao trinh dp ehu;en mdn lay nghe chua chinh xac vi tnen vgng ca hoi thdng lien nghe nghiep Ket qua khao sat cho thay 37,33% so ngudi lao ddng tai VNPT Lao Cai cho rang ho da dupe cung cap da; du nhijiig thdng tin can thiet ve CO hgi tiiang tian ciia ho cdng viec ma hg dang dam nhiem hon niia chinh sach thang tiSn cua don vi rd rang, minh bgch (42% Ira Idi xk dong ;') tao nhieu dieu kian de ngudi lao ddng duac the hien kha nang eua minh va phan dau hon su nghiep Dac biet, 50% sd ngudi duoc khao sat y kien eho rang hg da duac tao dieu kian de hoc tap va nang cao trinh dd VNPT Lao Cai da the hien tam nhin chien luac dau tu vao veu to ngudi dac biel la klila canh giao due dao tao Dieu na; khdng nhiing nang cao kien thiic eua ngudi lao ddng ma edn gdp ph4n nang cao chat lugng ddi ngii can bg nhan V len cua VNPT Lao Cai Chuyen muc: Quan trj - Quan ly - TAP CHJ KINH TE & QUAN TRI KINH DOANH SO 11' r , ' i Bdng 02: Ket qua khao sdt muc hdi long eua ngucn lao dong tgi VNPT Ldo Cai theo tieu chi moi trudng lain viec Noi dung He thdng may mdc trang thiel bj phuc vu cdng vice hien dai gnip ich nhiau cho 24.67 37.33 Anh/Chi qua trinh lam viae Mdi tnrdng canh quan sach se thoang mat va ^ „(, 30 00 28.00 tao su dc chiu " 28.00 4i.uu Dam bao lot eac dieu kien an loan lao ddng 44.00_12,0i4,00 Xgiidn: Kel qua khao sal 2019 Tao dong luc thong qua ban khong khi, moi trudng ldm viec Dicu kien lam vice ed thuan lai ha; khdng ludn anh huong den hieu qua lam vice cua ngirdi lao ddng Mot nhirng vau to de tao ddng luc lam viae chinh la mdi trudng lam viee thuan lgi cho can bd nhan vian tai VNPT Lao Cai Vc dieu kicn lam vice, VNPT Lao Cai rat chii trgng mdi tni'dng lam viec thdng thoang, nen cdng tac ve sinh not lam viec duoc tian hanh thudng xuyen hang nga;- de dam bao v-e sinh, an toan eho ngudi lao dong Mdi bo phan duoc hd tri rieng mdt tang, mdi ca nhan duoc bo tri mdt ban lam vice neng biet, Iran dd cac nhan vien cd tha tu trang tri cho ngdi ciia minh cho thoai mai nhat Them vao dd cac phdng dau cd dieu hda, trang hi may tinh ban hoac laptop de lien lam viec, phdng hpp ed may chiau, micro, thdng loa Chinh vi vay ket qua khao sal y kien da sd ngudi lao ddng danh gia cao mdi tmdng lam vice lai VNPT Lao Cai 38% rat hai long vdi he thdng may mdc trang thiet hi phuc vu cdng viec 42% hai Idng ve mdi trudng canh quan xung quanh noi lam viec cua minh va cd tdi 52% rat hai long ve cac dieu kicn dam bao an toan lao ddng tai VNPT Lao Cai VNPT Lao Cai ludn quan tam xay dung mdi trudng lam viec than thien, doan kat va coi nhu dieu kicn can thiet cho ngudi lao ddng lam vice Mdi quan he giiia eac ddng nghiep don vi luon dat duac su cdi md than thien gan bd va san sang giiip dd cdng v icc cap tren ludn cd gang lang nghe de gan giii hon vdi nhan vicn va giiip nhan vian cua minh kha nang ed the; cac nhan v len cap dudi ludn tin tuong v oi su dan dat cua cap tren, Han 50% so ngudi duoc hoi deu eho rang ho rat hai long ve ddng nghiap, Cu the 50.67% tra Idi rang ddng nghiep eua ho rat than thien diaai mai va de chiu ticp xiic hon nua 56% tra Idi r^ng ddng nghiep cua ho thudng xuyen giiip dd tuong trg cdng viec va cuoc sdng Va mdi quan he giiia lanh dao vdi nhan vien PhSn Idn ngudi lao ddng lai VNPT Lao Cai deu cho rSng ho thudng xuyan duoc quan tam thudng xuyan cd co hdi bav- td ;' kien v-a nguyen vong ban than (42.67% rat dong ;') Ho edn hai long ban lanh ciia hp la nhiing ngudi than thien, gan giii, hda nha (52% ddng y), tac phong hch thiep, biet ling nghe ;' kiSn cua cap dudi (39.33% dong y) Tuy nhian, de dat duoc muc dp hai Idng ciia ngudi lao ddng thi Ban lanh dao VNPT Lao Cai van cdn tdn tai mdt vai vSn de Ch^ng han nhu ho chua phai la ngudi tao cam biing cho ngudi lao ddng (42% tra Idi khdng dong v) va Ban lanh dao chua thuc su dua nhimg chinh sach quan tam den ddi song ngudi lao ddng dan vi (35,33% tra Idi khdng ddng ;') mac dii da cd chinh sach luong, khen thudng va phiic lot kha tdt 1.4 Ddnh gid mirc thoa mdn cong viec Su thoa man ciia ngucn lao dong: Ket qua khao sat cho thay 62,6% ngudi lao ddng dugc hoi hai Idng vdi cdng viae hicn tai 62.79% ngu'di duac hoi cam thay minh phai no luc de hoan cdng viae ciia minh; 61,99% cam tiiay miidi phai cd trach nhiem viec du\ tri va phat trian co quan va 66.92% san sang cimg dcm vi vugt qua khd khan Dieu cho thav chinh sach tao ddng luc lao dgng thoa man nhu cau cua ngudi lao ddng tai VNPT Tuy nhian van cdn 20,61% chua hai Idng vdi cdng viae hien tai va 20,77% chua san sang cung VNPT vugt qua khd khan Cd rat nhicu 1; de ngudi lao dgng chua thuc sir hai long \Q\ cSj^g viec hien tai nhu ticn luong thap t6 cluVc lao ddng chua tot diau kicn lao ddng chu: •"; Chuyin myC! Quan Iri - Quan ly - 1AF LHl KINH Th & QUAN TRI KINH DOANH ,S0 11 (2019) Bdn^ 03: Ndng sudt lao dong ten VNPT Ldo Cai • giai doan 2016 DVT Nam 2016 Nam 2017 Trd 262 001 Doanh thu 274 633 Ngudi 173 Tdng sd LD 181 Tr d/ng 1.514,46 Nang suat LD 517,31 Toe dd tanA NSLD 0.19 Chi tieu 2018 Nam 2018 306.593 195 1.572.27 3.62 S'gudii Kit qud thuc hien cong viee: Chi tieu nang suat lao ddng tai VNPT giai doan 2016 - 2018 la sd liau not len su hieu qua cdng viae cua dpi ngii can bd nhan vien lai VNPT Lao Cai, Ty le ludn chuyin ngudi lao dong ty le thdi viee: Luan chu;an la tao khdng gian mdi cho ca nhan sang lao, lam mdi minh va de phat hicn nhung kha nang llcm an ciia mdi ca nhan Luan chuyen la ciing de lam tdt ban cae mdi quan he chieu ngang va chieu dgc Thue hien luan chuyan theo ca chieu ngang giua eac phdng ban, va chieu doc tir tdng cdng I; xudng ca so va lir co sd len cdng t\ Viec luan chuyen o VNPT Lao Cai khong phai la nghia vu ma la van hoa lam viec Luan chuyen cdng viec la each de dao lao nhan vien, binh quan mdi nam khdi ca quan luan chuven khoang 15% ngudi lao ddng, Ly dupe dieu dong, dieu hda nhan luc td chiic (chiem 50%), lap cac vi tri viec lam cdn trdng (chiem 20%) va sua chua nhiing sai sdt tiong sii' dung lao ddng (chiem 10%) Ty la thdi viec ciia VNPT Lao Cai binh quan giai doan 201-2018 la 3% nang nam 2016 t; le la 9% la miic canh tranh cang gay gilt va Ihi trudng vian thdng, dan den VNPT ddi hdi ap luc cong viec doi vdi ngudi lao dgng eao Khi nghien cuu ve ly le thdi viee, hoc vicn tien hanh khao sat ddi vdi 131 ngudi lao ddng kat qua cho thay ed 18 ngudi (ehiem 13,74%) cd mong mudn thdi viec, 41 ngudi (chiem 31,3 %) khdng biel ed thdi viec khdng va 72 ngudi (chiem 54.96%) khdng muon thdi viec Nguyen nhan ngudi lao ddng mudn thdi viec la moi trudng lam vice rat cang thang ngudi lao dong khdng cd thdi gian de can bang cudc sdng va cham sdc gia dinh Su gdn bo cua ngucfi lao dong Ket qua khao sal cho thay 51 % luong lao ddng tai VNPT Lao Cai tin tuong vao cap tren vao nang luc lanh dao va nhiing chinh sach ma Ban lanh dao VNPT Lao Cai da, dang va se tnen khai tat ca deu nham muc tieu phat trien VNPT Lao Cai tuong lai, 68% ngudi lao ddng Ira Idl d mii'c cao rdial vdi nhan dinh se tiep tuc lam viec lau dai, cdng hien han niia eho VNPT Lao Cai, 65.33% tra Idi rang se khdng chuyan di ca quan iNPTLaoCai khac ke ca cd cha dp dai ngd tot han Chiing to rang nhiing chinh sach va dieu kian tai VNPT Lao Cai da lam thda man nhu cau cua ngudi lao ddng va ngudi lao ddng quvet dinh gan bd lau dai vdi VNPT Lao Cat 4.2 Cdc nhdn to dnh hirdng tdi tgo dong lire ldm viec cho ngirdi lao dong tgi VNPT Ldo Cai Cdc nhdn to thudc ve bdn than ngudi lao dong Nhom nhan td bao gom dac diem ea nhan ngudi lao ddng va muc tieu cua ngudi lao dong Vdi lire luang lao ddng ehii yeu ciia VNPT Lao Cai la nam gidi va dd tudi binh quan cua ngudi lao dong la 36 tudi nen ngudi quan 1; can phai cd cac giai phap hudng den cac dac dicm nhu Id chii'c cae giai bong da, cac hoat dong the due tha thao, Id chirc cac chuang trinh giao hm, cac cugc thi sang tao de tao mdi trudng lam viec than thien thoai mai Muc tieu cua ngudi lao ddng tai VNPT Lao Cai la mudn nang cao chat luong ddi sdng, dong thdi cd co hdi thang tien cong viec, De dap iing nhu cau nguyan vong ciia ngudi lao dong, ddng thdi gan hen muc ticu cua ngudi lao dong vdi muc lieu chung cua VNPT Lao Cai, don vi da tnan khai chinh sach tien luong kha hicu qua, gdp phan taa ddng luc cho ngudi lao dong Ben canh VNPT Lao Cai eiang co kc hoach xa; dung ban md ta cdng vice cu the cho tiing vj tri, dd nau rd CO hdi thang lian a tirng v i tri khac Dieu giiip cho ngudi lao dong hieu rd cdng viec minh phai lam, cac ea hdi thang lian minh ed duoc va ed ddng luc iam viee, cong hicn cho dan vi han Cdc nhdn td thudc ve moi Irwdng ben irong doanh nghiep Nhdm nhan td bao gdm: muc tiau va dinh hudng phat tnan cua VNPT Lao Cai tiem luc tai chinh cua VNPT Lao Cai van hda doanh nghiap tai VNPT Lao Cai, quan diam eua lanh dao don VI Cdc nhdn lo thuoc vi moi trudng ben ngoai doanh nghiep Nhu mdi truang phap ly, dieu kien kinh te xa hoi ciia dia phuong, gia tii truyen thdng va van hda cua dia phuang, chinh sach tao ddng luc iam viee cua doanh nghiep ciing lmh VTJC Chuvgn muc: Quan tri - Quan K - TAP CHI KINH TE & QUAN TRI KINH DOANH SO 11 4.3 Ddnh gid chung ve cong tdc tgo dong luc ldm viec cho ngudi lao dong tgi VNPT Ldo Cai Ben canh nhiing cdng nhu each linh luong rd rang, minh bach, hang thang tra luang da; du va dung ban; che dp phiic lgi dupe thuc hien da; du; cdng tac tra thuong da kieh thich dupe tinh sang tao cdng viec Tu;- nhian cdng tac cua VNPT Lao Cai v-an cdn khdng it nhirng han che can phai khac phuc eu the: Vice xac dinh nhu cau cua ngudi lao ddng chua duoc thuc hien theo each thirc bai ban ddng bd Viae tra luong cho ngudi lao ddng lai VNPT Lao Cai gan vdi chirc danh cdng viec \ a he sd hoan cdng viae Tuv nhien viec danh gia chat lupng cdng \iac cdn chu quan dua tren ; kien eua ngudi danh gia chua cd trao doi giiia ngudi duoc danh gia v a ngudi danh gia Can mot CO chc phan hdi giiia cac ban viec danh gia cdng viec ciia ngudi lao ddng Nhinig quyet dmh thudng dot xuat ca nhan hoac tap the hoan xuat sac cong vice thang hay quy chua chinh thirc dua vao chinh sach khen thuong lai khdng cdng khai Cdng tac danh gia mirc dg hoan cdng viec mdi dira tren hinh thirc He thdng phan tich cdng viae chua khlen ngudi lao ddng nam ro duoc cac k; vpng ve kcl qua cdng viae ma VNPT Lao Cai mong mudn d hg chua qu; dinh rd trach nhiem cua ngudi lao dong cu tha Thieu eac can cii' de xae dmh chinh xae nhu cau dao tao cua ngudi lao ddng Viec lua chon ddi tuang di hgc chira cd cac lieu chuan quy dinli cu tha ma nhicu la cu luan phian Tai VNPT Lao Cai chua cd van ban cu the qu; dinh Id trinh thang tien cho ngudi lao ddng Han nua viec dc bat chirc danh Truang phdng, Phd phdng deu cap tren qu;et dinh khdng cd su Iham khao \' kicn ha; binh bau lap the Diau dd cd the lam giam ddng luc phan dau cua ngudi lao ddng khicn eho ho klidng cd muc tiau no luc Dae bicl sc lac ddng true tiep den nhdm lao ddng cd nhu cau eao ve su thang tien cdng vice, nhdm nhan vien ky thuat \-a nhdm nhan vien hanh chinh da; la luc luong ngudi lao ddng ddng dao lai VNPT Lao Cai VNPT Lao Cai da co quan lam den viee Id chuc cac boat ddng van hda van nghe the due the thao cham lo sue khoe tha chat cho ngudi lao ddng, Tuy nhien eac hoat ddng chua duoc td chirc thudng xu;cn Hien tai don vi cung chua xa; dirng duac van hoa doanh nghiep cho neng minh Nguyen nhdn eua cdc han chc i'^ ••' ' Nguyen nhdn chu quan Ve phia lanh dao doanh nghiep nh'^n tntrc cua Ban giam doc VNPT Lao Cai chua dong dau chua tiiong nhat each danh gia nhu can cua ngudi lao ddng Ban lanh dao chua dua duoc cac tieu chi cu tha de danh gia v iec thirc hien cong viae cua ngudi lao dong Vc phia ngudi lao ddng nhan tiiirc quan diem cua chinh ngudi lao ddng dan vi chua thong nhat: ngudi lao ddng chua manh dan de dat yen cau vk cdng viec qu;en lai va trach nhiem cua ban than Nguyen nhdn khdch quan Trong mdi trudng canh tranh ga; gat VNPT Lao Cai phai canh tranh ve ngudn nhan luc thong qua cac chinh sach tao ddng luc Tuy nhien VNPT Lao Cai la doanh nghiep nha nude lam chu sd hiiu viec dieu hanh hoat ddng cua doarih nghiap cung nhu cac bo phan doanh nghiep can phai tuan tiiu chat che nhirng quy dinh mang tinh phap qu\- cua nha nude nan anh hud'ng khdng nho den cac che dd, chinh sach han quan den qu;'en loi cua ngudi lao ddng, Goi y giai phap Dg phat man VNPT Lao Cai trd mot don vi viing manh thong qua lao ddng luc lam viee cho ngudi lao dong can cd mdt so giai phap: Diiu chmh xde dmh nhu edu eho nguoi lao dong Dc tao ddng luc lam viec cho lao ddng Lanh dao doanh nghiep c ^ cd chinh sach ro rang ve viae tim hieu nhu cau ciia ngudi lao ddng phan lich nhu cau theo vi tri viec lam va ddi luang cu tha Viec cd tha duoc thuc hien bang nhieu each khac dd viee tian hanh dieu tra xa hdi hoe ve nhu cau va su hai Idng eua ngudi lao ddng Vdi phuang thirc na; VNPT Lao Cai nen tien hanh dicu tra hoac khao sat nhu cau cua ngudi lao ddng dinh k\ thang hoac mdt nam mdt lan Ngoai de xac dmh nhu cau eua ngudi lao ddng thdng qua he thdng thdng tin ndi bo tai dd \a; dung mot phan mam khao sal nhu cau cua ngudi lao ddng doanh nghiep Hodn thien chinh sdch lien luang: Hoan thien chinh sach nan luong VNPT Lao Cai cAn xa; dung van ban qu; dinh ro rang \e tiau chuan diau kien tang luang xa; dung nhijng ticu chi cu the danh gia cho tirng nhan v len dc tra luong cho diing ngudi dimg viec; xay dung ban mo ta cdng viec mdt each chinh xac vdi tirng cluic danh cdng viacHodn thien chinh sdch khen ihuir.:;; ^^ ^j^^ phuc lai- Thuc hien cha dd khen ii , mg I-^Q ddng biet tiet kiem tai nguyen nguyan \ i,.,, j,;,, trj - Quan ly - TAP CHI KINH TE & QUAN TRI KINH DOANH SO 11 (2019) vdi timg nhdm lao ddng can thict phai dinh rd nhiing chi tiau thuang mang tinh chat neng biet ciia tirng nhdm; qu; cl dinh khen thudng phai duac tian hanh cdng khai, kip dial: da dang hda eac loai hinh phiic lgi, Xdy dung moi trudng ldm viec vd vdn hoa doanh nghiep Xay dung gia In van hda mdi va luvan truyan van hda doanh nghiep Can xa; dung cac chinh sach chuan muc ve van hda doardi nghiep Ban lanh dao ciing can tin en truyen nhan vien nhd cac gia tn tap the tao dung va cimg cd niem tin ciia nhan vien lao mdi quan he doan kk va hgp tac Ngodi edn cd cdc gidi phdp Tdng cudng cdc bien phdp kich thich nnh thdn cho ngudi lao dong: Hodn thiin cong idc phdn lich cong viec, ddnh gid cong viee TAI LIEU THAM KHAO [1] Ngu;en Nggc Quan, Nguyen Van Dicm (2012) Gido trinh Quan tn Nlian luc Trudng Dai hoc Kinh le Qudc dan, Ha Ndi [2], Le Thanh Ha, (2012) Gido trinh Quan tri nhdn luc HaNdr Nha xuat ban Lao ddng Xa hdi [3], Bill Anh Tuan Pham Thiiy Huang (2013) Gido trinh hdnh vi to chire Ha Ndi: Nha xuat ban Dai hoc kinh te qudc dan, [4] VNPTLaoCai (2016) Bdo cdo kit qud hogt dgng kinh doanh ndm 2016 [5] VNPT Lao Cai, (2017) Bdo cdo kit qud hoat dong kinh doanh ndm 20! [6] VNPTLaoCai (2018) Bdo cdo kit qud hoat ddng kinh doanh ndm 2018 [7] VNPTLaoCai (2017) Quy chi luang 2017 18] Vietel Lao Cai (2016) Bdo cdo kit qud hogt dong kmh doanh cdc ndm 2016 [9], Vietel Lao Cat (2017) Bdo cdo kit qud hogt dgng kinh doanh cdc ndm 2017 [10], Vietel Lao Cai (2018) Bdo cdo kit qud hogt dong kmh doanh cdc ndm 2018 [1IJ Website- https //vvvvvv anphabe com/discussions/questions-ansvvers/q/khoi-dong-khao-sat-noidamviec-tot-nhal-vn-2016-mua-thu-4-chinh-thuc-bat-dau/15098/answer, truy cap 24/12/2018 [12] Website https //baomoi com/lo-dien-15-noi-lam-viec-tot-nhat-viet-nam-nam-20I7/c/21830757.epi , tmy cap 24/01/2019, Thong tin tac gia: Ngaynhanbai 12/11/2019 L Nguyin Thi PhuoTig Hao Ngay nhan ban sua 03/12/2019 - Don Vl cong tac Trudng DH Kmh ta & Q'lKD - Dai hoc Thai Nguven Ngay duvet dang 31/12/2019 - Dia chi email haoulpf^tueba edu Bo Van Chiic - Dcm V i cong tac Trudng Cao dang Kmh ii Ky Thuat - Dai hoc Thai Nguyen ... VNPT Lao Cai, (2017) Bdo cdo kit qud hoat dong kinh doanh ndm 20! [6] VNPTLaoCai (2018) Bdo cdo kit qud hoat ddng kinh doanh ndm 2018 [7] VNPTLaoCai (2017) Quy chi luang 2017 18] Vietel Lao Cai. .. luong lao ddng tai VNPT Lao Cai tin tuong vao cap tren vao nang luc lanh dao va nhiing chinh sach ma Ban lanh dao VNPT Lao Cai da, dang va se tnen khai tat ca deu nham muc tieu phat trien VNPT Lao. .. ticu cua ngudi lao dong vdi muc lieu chung cua VNPT Lao Cai, don vi da tnan khai chinh sach tien luong kha hicu qua, gdp phan taa ddng luc cho ngudi lao dong Ben canh VNPT Lao Cai eiang co kc