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BO GIAO DUC VA DAO TAO TR G DAI HOC KINH TE TP.HO CHI MINH NGUYEN TH] HONG THAO ANH HLDG CUA CHAT L QNG CUOC SONG CONG VIEC DEN KET QUA LAM VIEC CUA NHAN VIEN: NGHIEN CNU TAI NGAN HANG TMCP XUAT NHAP KHAU VIET NAM TREN D]A BAN THANH PHO HO CHI MINH LUAN VAN THAC SI KINH TP Ho Chi Minh - Niim 2015 BO GIAO DUC VA DAO TAO TR G DAI HOC KINH TE TP.HO CHI MINH NGUYEN TH] HONG THAO ANH HLDG CUA CHAT L QNG CUOC SONG CONG VIEC DEN KET QUA LAM VIEC CUA NHAN VIEN: NGHIEN CNU TAI NGAN HANG TMCP XUAT NHAP KHAU VIET NAM TREN D]A BAN THANH PHO HO CHI MINH Chuyén rig:inh: Qufin trj kinh doanh huGng nghién ciiu MIi st: 60340102 LUAN VAN THAC SI KINH NG DI HL€1N G DAN KHOA HOC: PGS.TS BUI THANH TING TP Ho Chi Minh - Niim 2015 LDI CAM DOAN Tfii xin cam doan luiin v:in la cfing trinh nghién ciru cua c:i nhan tfii v:i thuc hi(n dufii su huéing dan khoa hoc cua PGS.TS Biii Thanh Tr:ing C:ie so li(u thu thiip dune v:i két qua dune trinh b:iy bai nghién ciru n:iy l:i ho:in to:in trung thuc, tfii xin ho:in to:in ch|u tr:ich nhi(m ve noi dung cua de t:ii nghién ciru n:iy TP Ho Chi Minh, 31 thang 05 nam 20 15 T:ie gift Nguyén Thj Huong Thfio Trang 3.2 DANH MUC CAC TO VIET TAT ANOVA Analysis of Variance - Pharr tich phuong sai CB : Can b:ing giiia cfing vi(c v:i cuoc song CH : Co hoi ph:it trién nghé nghi(p v:i dam bao cfing vi(c DK : Diéu ki(n lam vi(c an to:in v:i dam bao sire khoe EFA : Exploratory Factor Analysis - Pharr tich nhan to kh:tin ph:i Su hfia nhiip tfi chuc KMO : H( so Kaiser - Mayer — Olkin KQ : Két qua l:tin vi(c cua nhiin vién LT : Luong thuong thoa d:ing, cfing b:ing PT : Ph:it trién n:ing luc ca nhan QL : Turin thu c:ie quyén cc ban cua nguoi lao dong QWL : Chat luong cuoc song cfing vi(c SERV-PERVAL Sig SPSS Service Perceived Value - Thang gi:i tr| cam nhan dich vu : Observed significance level - Muc y nghia quan s:it Statistical Package for the Social Sciences - Phiin mém thong ké cho khoa hoc xii hoi T-Test : Independent - Sample T-Test - Kiém d|nh gia thuyét ve tr| trung binh cua hai tong the, truéng hop mau doc liip TP.HCM : Th:inh Ho Chi Minh VIF : Variance inflation factor - H( so phfing dai phuong sai : Nhan thirc ve tr:ich nhi(m xii hoi cua tfi chuc DANH MUC CAC HINH VE VA DO TH] Trang Hinh Mo hinh nghién cuu 18 Hinh Quy trinh nghién cuu 20 Brew dfi Do th| phan t:in 45 Biéu dfi 4.2 Biéu dfi phan phoi chuan cua phan du 46 DANH MUC CAC BANG BIEU Trang Bang Gi:i tr| trung binh thang luong thuong thoa d:ing, cfing bang .59 Bang 5.2 Gi:i tr| trung binh thang ph:it trién n:ing luc ca nhan Bang 5.3 Gi:i tr| trung binh thang su hfia nhap tfi chuc 62 Bang 5.4 Gi:i tr| trung binh thang cc hoi ph:it trién nghé nghi(p v:i dam bao cfing vi(c 63 Bang 5.5 Gi:i tr| trung binh thang diéu ki(n lam vi(c an to:in v:i dam bao sue khoe 64 Bang 5.6 Gi:i tr| trung binh thang can bang giira cfing vi(c v:i cuoc song 65 Bang 5.7 Gi:i tr| trung binh thang tuan thu c:ie quyén cc ban cua nguoi lao dong .66 Bang 5.8 Gi:i tr| trung binh thang nhan thuc ve tr:ich nhi(m xa hoi cua tfi chuc 67 Rotated Component Matrix‘ Component 792 786 738 715 679 XH4 XH2 XH5 XH3 CHS 745 737 654 645 302 740 733 717 687 566 772 693 586 LT2 666 617 540 796 754 628 HN3 693 321 QL3 758 736 640 547 QL4 QL2 Extraction Method: Component Analysis Rotation Method: Varimax with a Rotation converged in iterations Lim KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square Bartlett's Test of Sphericitydf 853 116.495 595 Total Variance Explained Eigenvalues Tota % o Cumulative Variance % Extraction Sums of Squared Loading› Tota % o Cumulative Variance % Rotation Sums of Squared Loading› Tota % o Cumulative Variance ’ 9.025 25.787 25.78/ 02> 25.78’ 25.78’ 18J 2.825 8.073 33.85? 82> 8.073 33.85? 1.955 5.586 39.445 1.95> 39 44> 02º 85J 8.641 8.163 25.90’ 1.833 5.237 44.683 1.833 5.23’ 44.683 2.62? 7.51 33.421 4.575 49.261 1.602 57F 7.391 40.811 1.502 4.293 53.553 1.502 4.293 53.553 58J 2.46€ 7.031 47.841 1.233 3.523 57.076 1.233 3.523 57.07£ 2.268 6.48€ 54.321 3.417 60.493 3.41’ 60.493 2.16€ 6.172 60.493 2.596 65.895 862 2.464 68.358 12 843 2.409 70.76? 13 773 2.209 72.975 14 71/ 2.045 75.023 1.946 76.96? 982 10 15 16 17 78.87? 645 18 1.736 82.454 19 58/ 84.132 20 55? 85.728 21 514 87.19? 22 452 1.293 23 438 1.252 24 41/ 25 413 26 37€ 1.073 93.18€ 27 346 98/ 94.173 28 333 95€ 95 12º 833 95.95€ 791 96.74/ 745 97.493 29 30 27? 31 92.13 32 252 721 33 229 65º 34 58/ 35 545 Extraction Method: 99.455 Component Analysis 10> 17.74> Rotated Component Matrix‘ 44 792 787 739 716 XH4 XH2 XH5 XH3 747 737 654 647 742 734 717 CHS 302 566 LTD 697 668 621 579 547 776 696 589 HN3 QL3 QL4 QL2 PT3 Extraction Method: Analysis Rotation Method: Varimax with Kaiser a Rotation converged in iterations 797 754 630 552 759 736 640 548 760 677 8.2 Phfin tich EFA thang két qufi I:tin vi(c ciia nhfin vién KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Adequacy Sampling Bartlett's Test of Sphericity Compone nt Approx Chi-Square Df 836 834.801 21 Total Variance Explained Initial Eigenvalues Extraction Sums of Squared Loadings Total % of Cumulative Total % of Cumulative Variance Variance ’o % 3.677 52.534 52.534 3.677 52.534 52.534 981 14.02 66.555 776 11.079 77.634 631 9.009 86.643 360 140 91.784 334 4.769 96.552 24 3.448 100.000 Extraction Method: Principal Component Analysis Component Matrix‘ Component KQ3 KQ5 KQ2 KQ1 KQ4 KQ7 KQ6 Extraction Method: Principal Component Analysis a components extracted .849 819 805 752 10 54 525 PHU LUC KET QUA PHAN TICH HOI QUY Correlations Pearson LT KQ K DK Sig (I-tailed) 714 CH QL XH 670 555 597 437 591 525 285 285 285 285 285 285 285 372 467 424 407 383 462 490 Pearson Correlation Sig (I-tailed) N 285 285 Pearson 285 285 285 285 285 285 285 343 211 323 392 356 285 285 285 285 285 285 351 383 289 513 350 285 285 285 285 285 434 140 345 404 285 285 285 285 Pearson 285 285 Sig (I-tailed) 714 372 285 285 Sig (I-tailed) 670 285 467 343 285 285 Pearson 285 Sig (I-tailed) 555 424 285 351 Pearson Correlation Sig (I-tailed) 285 285 285 285 285 597 407 323 383 434 285 285 285 285 285 140 272 272 371 Pearson QL 285 Sig (I-tailed) 437 383 392 285 285 285 226 247 285 285 Pearson Correlation Sig (I-tailed) H 285 285 285 285 285 285 285 591 462 356 513 345 398 226 285 285 285 285 285 285 350 404 371 247 347 285 285 285 285 285 Pearson Correlation 285 285 ig (I-tailed) 525 490 285 285 285 347 285 285 Model Summar b Mode R R Adjusted R Std Error of Durbinl Square the Estimate Watson Square a 883 780 773 25514 2.053 a Predictors: (Constant), XH, DK, CH, QL, CB, HN, PT, LT b Dependent Variable: KQ Model Sum of Squares Regressio ANOVA‘ df Mean Square 63.594 F Sig 7.949 122 119 b Residual 17.966 276 065 Total 81.560 284 a Dependent Variable: KQ b Predictors: (Constant), XH, DK, CH, QL, CB, HN, PT, LT Model (Consta nt) LT DK QL CB XH Coefficients‘ Unstandardized Standardiz Coefficients ed Coefficien ts B Std Beta Error -.493 151 282 100 191 131 184 083 093 069 038 025 026 028 036 031 031 030 a Dependent Variable: KQ 283 133 261 159 174 088 108 078 t Sig Collinearity Statistics Toleran ce -3.259 00 7.457 4.031 7.351 4.671 5.059 2.706 3.034 2.293 000 000 000 000 000 007 003 023 553 733 632 693 676 762 630 686 VIF 1.808 1.364 1.583 1.443 1.480 1.312 1.586 1.458 Histogram Dependent Variable: KQ 4ean= S 6? t1S W4 Dôì = 098t Regression Standardized Residual -4 Normal P-P Plot of Regression Standardized Residual Observed Cum Preb Scatterplot Dependent Variable: KQ Regression Standardized Predicted Value PHU LUC 10 KET QUA PHAN TICH SQ KHAC BIET VE KET QUA LAM VIEC CUA NHAN VIEN VDI CAC YEU TO NHAN KHAU HOC 10.1 Giéii tinh Gioitinh Nam KQ NH Group Statistics N Mean Std Deviation 128 3.7288 52354 157 3.7816 54628 Std Error Mean 04627 04360 Independent Samples Test Levene's Test for Equality of Variances F Sig Equal variances assumed Equal variances not assumed 115 t-test for Equality of Means t df Sig Mean Std (2- Differ Error tailed ence Differ ence ) 734 827 283 409 0528 275 68 831 407 0528 0638 95% Confidence Interval of the Difference Lowe Uppe r r 1785 0728 0635 1779 0723 8 10.2 Dp tuoi Test of Homogeneity of Variances KQ Levene df1 df2 Sig Statistic 932 281 426 ANOVA KQ Sum of Squares Between Groups Within Groups Total df Mean Square 1.395 465 80.165 281 285 81.560 284 F 1.630 Sig 183 10.3 Trinh hpc van Test of Homogeneity of Variances KQ Levene Statistic 1.969 df1 df2 Sig 282 141 ANOVA KQ Sum of Squares Between Groups Within Groups Total df Mean Square 4.560 2.280 77.000 282 273 81.560 284 F 8.351 Sig .000 Multiple Comparisons Dependent Variable: KQ Tukev HSD (I) (J) Trinhdohocva Trinhdohocva It It Mean Differenc é (I-J) Std Error Trung cap, Cao d:ing Dai hoc -.44589 ’ 11743 Sau dai hoc -.51279 ’ 12889 Trung cap, 44589’ 11743 Cao d:ing Dai hoc Sau dai hoc -.06690 07470 Trung ciip, 51279’ 12889 Sau dai hoc Cao d:ing Dai hoc 06690 07470 * The mean difference is significant at the 0.05 level Sig .00 000 95% Confidence Interval Lower Upper Bound Bound -.7226 - 1692 -.8165 -.2091 00 1692 7226 644 -.2429 1091 000 2091 8165 644 - 1091 2429 F Sig 10.4 Chiic vij Test of Homogeneity of Variances KQ Levene Statistic 1.858 df1 df2 Sig 282 158 ANOVA KQ Sum of uares Between Groups Within Groups Total 81.006 df Mean Square 277 282 287 284 964 383 10.5 SP niim firm vi(c Test of Homogeneity of Variances KQ Levene Statistic 4.950 df1 df2 Sig 281 342 ANOVA KQ Sum of Squares Between Groups Within Groups Total df Mean Square 5.443 1.814 76.117 281 27 81.560 284 F 6.698 Sig .000 Multiple Comparisons Dependent Variable: KQ Tukev HSD (I) (J) Sonamlamvie Sonamlamvie c c Mean Difference (I-J) Ttr 2-5 nam -.41148’ Dufii n:tin Ttr 6-10 nam -.52008’ Tren 10 n:tin -.63002’ Dufii nam 41148’ Tir 2-5 n:tin Ttr 6-10 nam -.10859 Tren 10 n:tin -.21854 Dufii n:tin 52008’ Ttr 6- 10 nam Ttr 2-5 nam 10859 Tren 10 n:tin -.10995 Dufii n:tin 63002’ Tren 10 n:tin Ttr 2-5 nam 21854 Ttr 6-10 nam 10995 * The mean difference is significant at the Std Error 12709 13091 15361 12709 06911 10599 13091 06911 11055 15361 10599 11055 0.05 level Sig .007 00 000 007 397 168 00 397 753 000 168 753 95% Confidence Interval Lower Upper Bound Bound -.7399 -.0830 -.8584 - 1817 - 1.0270 -.2330 0830 7399 -.2872 0700 -.4925 0554 1817 8584 -.0700 2872 -.3957 1758 2330 1.0270 -.0554 4925 - 1758 3957 PHU LUC 11 GIA TR] TRUNG BINH CAC BIEN QUAN SAT CUA THANG DO CHAT L QNG CUOC SONG CONG VIEC 11.1 Luong thuting thiia d:ing, ciing bdng LT LT2 LT3 LT4 LTS Statistics N Mean Valid Missing 285 3.70 285 3.60 285 3.66 285 3.79 285 3.78 Std Deviation 774 757 731 758 731 11.2 Diéu ki(n I:tin vi(c an to:in v:i dfim bfio sire khiie DK1 DK2 DK3 DK4 DK5 Statistics N Mean Valid Missing 285 3.64 285 3.66 285 3.73 285 3.68 285 3.73 Std Deviation 934 922 853 938 885 11.3 Phtit trién ndng like cti nhfin PT PT3 PT4 Statistics N Mean Valid Missing 285 3.68 285 3.67 285 3.80 Std Deviation 817 869 860 11.4 Cci hoi ph:it trién nghé nghi(p v:i dfim bfio ciing vi(c CH1 CH2 CH3 CH4 CHS Statistics N Mean Valid Missing 285 3.55 285 3.91 284 3.77 285 3.69 285 3.73 Std Deviation 920 870 865 922 80 11.5 Sid hoa nh p t chiic HN1 HN2 HN3 HN4 Statistics N Mean Valid Missing 285 3.94 285 3.73 285 3.84 285 3.83 Std Deviation 639 691 626 692 11.6 Tufin thii c:ie quyén cci bfin ciia nguGi lao dong QL1 QL2 QL3 QL4 Statistics N Mean Valid Missing 285 3.89 285 3.86 285 3.76 285 3.93 Std Deviation 826 758 810 18 11.7 Cfin bdng gifra ciing vi(c v:i cuoc sting CB CB2 CB3 CB4 Statistics N Mean Std Deviation Valid Missing 285 3.6 791 285 3.62 816 285 3.70 834 285 3.60 733 XH1 XH2 XH3 XH4 XH5 Statistics N Mean Valid Missing 285 3.90 285 3.87 285 3.83 285 3.85 285 3.96 Std Deviation 799 749 811 864 845 ... MINH NGUYEN TH] HONG THAO ANH HLDG CUA CHAT L QNG CUOC SONG CONG VIEC DEN KET QUA LAM VIEC CUA NHAN VIEN: NGHIEN CNU TAI NGAN HANG TMCP XUAT NHAP KHAU VIET NAM TREN D]A BAN THANH PHO HO CHI MINH. .. két qufi I:tin vi(c ciia nhfin vién: nghién ciiu t:ji Ngfin h:ing TMCP Xuat Nh p Khau Vi(t Nam trén dja b:in th:inh ph Ho Chi Minh? ?? 1.2 Mijc tiéu nghién ciiu - Xac dinh cac th:inh phan chat luong... vién tai Ngan hang TMCP Xuat Nhap Khau Vi(t Nam D i tupng khfio s:it: Chu yéu l:i nhirng nhan vién v:i quan tr| bac trung tro xuong va lam vi(c to:in thoi gian tai ngan hang TMCP Xuat Nhap Khau
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