... activities The same design principles describedhere were used to amend the KM principles with the remaining main clauses of ISO9001:2000 standard and their sub-clauses. As described here, the contents ... strategicproductivity management, total productive maintenance, MIS, web engineering, executive supportsystem, etc.To purchase reprints of this article please e-mail: reprints@emeraldinsight.comOr visit ... enterprise”, Journal ofKnowledge Management, Vol. 3 No. 1, pp. 18-35.Franceschini, F., Galetto, M., Maisano, D. and Mastrogiacomo, L. (2011), “A proposal of a newparadigm for national quality certification...