Bảng 7.2 Thống kê mô tả tuổi
Do tuoi
Frequency Percent Valid Percent Cumulative Percent
Valid 1.00 81 40.5 40.7 40.7
2.00 88 44.0 44.2 84.9
4.00 16 8.0 8.0 100.0
Total 199 99.5 100.0
Missing System 1 .5
Total 200 100.0
Bảng 7.3 Thông kê mô tả giới tính
Gioi tinh
Frequency Percent Valid Percent Cumulative Percent
Valid Nam 112 56.0 56.0 56.0
Nu 88 44.0 44.0 100.0
Total 200 100.0 100.0
Bảng 7.4 Trình độ học vấn
Muc thu nhap tren thang
Frequency Percent Valid Percent Cumulative Percent
Valid < 2trieu 88 44.0 44.0 44.0
2-4 trieu 80 40.0 40.0 84.0
>4trieu & <=10trieu 26 13.0 13.0 97.0
>10 trieu 6 3.0 3.0 100.0
Total 200 100.0 100.0
Bảng 7.5 Thống kê mô tả trình độ học vấn
Trinh do hoc van
Frequency Percent Valid Percent Cumulative Percent
Valid Tot nghiep pho
thong trung hoc 48 24.0 30.2 30.2
Trung cap 33 16.5 20.8 50.9
Cao dang 26 13.0 16.4 67.3
Dai hoc 44 22.0 27.7 95.0
Sau dai hoc 3 1.5 1.9 96.9
Khac 5 2.5 3.1 100.0
Total 159 79.5 100.0
Missing System 41 20.5
Total 200 100.0
Bảng 7.6 Mối quan hệ mô tả với nhà phân phối/ sponsor
Moi quan he cua quy vi voi nha phan phoi
Valid Quan he gia dinh cap 1 gan nhat(vo chong, cha me, anh chi em, con cai)
17 8.5 10.2 10.2
Quan he ba con(noi ngoai,con chau,chu thim, co duong,cau mo,di duong,anh em co cau, anh em ban di, anh em chu bac,...) 9 4.5 5.4 15.6 Khac 141 70.5 84.4 100.0 Total 167 83.5 100.0 Missing System 33 16.5 Total 200 100.0
Bảng 7.7 Thống kê mô tả sự thỏa mãn dịch vụ chung
Statistics
Mean
Std.
Deviation Variance Skewness
Std. Error of
Skewness Kurtosis
Std. Error of Kurtosis Range Cong ty thuc hien giao
dich ngay tu lan dau tien 3.88 1.049336 1.101106 -1.04894 0.171925 0.86874 0.342202 4 Cong ty co thong bao cho
khach hang khi nao quy trinh giao dich duoc thuc hien
4.145 0.841138 0.707513 -1.66197 0.171925 4.280942 0.342202 4
Khi cong ty hua dieu gi,
cong ty se thuc hien 4.245 0.792537 0.628116 -1.26246 0.171925 2.737937 0.342202 4 Cong ty thuc hien giao
dich dung thoi diem da hua
4.22 0.827662 0.685025 -1.45123 0.171925 3.273618 0.342202 4
Khi gap kho khan, cong ty the hien su chan thanh trong giai quyet
4.24 0.75847 0.575276 -1.06083 0.171925 1.732132 0.342202 4
Cong ty co nhung bac sy, duoc sy tu van tan tinh co kinh nghiem
4.645 0.592223 0.350729 -2.04591 0.171925 6.728761 0.342202 4
Quy vi tin tuong vao loi gioi thieu san pham cua nha phan phoi
4.2 0.770042 0.592965 -0.82707 0.171925 0.855749 0.342202 4
Nha phan phoi thong bao chinh xac khi dich vu duoc thuc hien
4.110553 0.716218 0.512969 -0.99918 0.17235 2.341998 0.343041 4
Nha phan phoi phuc vu
quy vi dung hen 4.35 0.632058 0.399497 -0.68448 0.171925 0.661193 0.342202 3 Nha phan phoi luon san
sang giup do quy vi 4.555 0.655073 0.429121 -1.72215 0.171925 4.433363 0.342202 4 Nha phan phoi rat nhiet
tinh de dap ung yeu cau cua quy vi
4.38 0.740501 0.548342 -1.56723 0.171925 4.013616 0.342202 4
Quy vi khong phai cho qua
lau khi nhan duoc hang 4.211055 0.820001 0.672402 -1.24144 0.17235 2.38057 0.343041 4 Cu xu cua NPP tao su tin
tuong 4.291457 0.670803 0.449977 -0.82531 0.17235 1.789689 0.343041 4
NPP bao gio cung to ra
lich su 4.48 0.749941 0.562412 -1.9169 0.171925 5.37804 0.342202 4
NPP co kien thuc de tra
loi cau hoi 4.22 0.75128 0.564422 -1.03257 0.171925 2.169779 0.342202 4
thong den rieng quy vi NPP the hien su quan tam
den rieng quy vi 4.07 0.871145 0.758894 -1.28821 0.171925 2.264598 0.342202 4 Cong ty quan tam den
nhung yeu cau dac biet cua quy vi
3.885 0.936032 0.876156 -0.80797 0.171925 0.564158 0.342202 4
NPP hieu duoc yeu cau
dac biet cua quy vi 4.05 0.80044 0.640704 -0.98134 0.171925 1.671627 0.342202 4 Thoi gian lam viec cua
cong ty thuan tien voi quy vi
4.535 0.728994 0.531432 -2.32382 0.171925 7.673624 0.342202 4
Co so vat chat cua cong
ty dep va quy mo 4.4 0.687286 0.472362 -1.27582 0.171925 2.924082 0.342202 4 He thong ban hang cua
cong ty duoc trang bi thiet bi hien dai
4.31 0.798176 0.637085 -1.456 0.171925 3.231104 0.342202 4
NPP cua cong ty co trang
phuc gon gang dep 4.42 0.667704 0.445829 -1.23801 0.171925 2.943204 0.342202 4 Tinh cam cua quy vi voi
NPP rat tot 4.275 0.715496 0.511935 -0.87589 0.171925 1.364085 0.342202 4
NPP rat thuong lien lac
voi quy vi 4.291457 0.707448 0.500482 -1.26186 0.17235 3.649445 0.343041 4
Sau khi dung san pham moi quan he voi NPP rat tot
4.335 0.667083 0.445 -1.01768 0.171925 2.514501 0.342202 4
San pham thuc hien dung
chuc nang ghi tren bao bi 4.487437 0.584819 0.342013 -0.63952 0.17235 -0.54866 0.343041 2 San pham rat tien loi khi
su dung 4.41206 0.659856 0.435409 -1.32283 0.17235 3.687763 0.343041 4
Bao bi mau ma va kieu
dang san pham dep 4.035 0.858756 0.737462 -1.12545 0.171925 1.959195 0.342202 4 Mui vi cua san pham de
uong 4.14 0.850894 0.72402 -0.86563 0.171925 0.726419 0.342202 4
Mot cach tong quat chat luong cua san pham rat cao
4.395 0.769373 0.591935 -1.68201 0.171925 4.349006 0.342202 4
Quy vi duoc mua hang o
muc gia si 4.555 0.685071 0.469322 -2.09486 0.171925 6.688347 0.342202 4
Quy vi nghi gia nay la phu
hop so voi chat luong 4.195 0.883674 0.780879 -1.27543 0.171925 1.833615 0.342202 4 Muc do hai long chung ve
dich vu ban hang 4.26 0.651554 0.424523 -0.75991 0.171925 2.066157 0.342202 4