Key Success Factors of Total Quality Management - An Empirical Study in Vietnamese Paint and Coating Industry

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Key Success Factors of Total Quality Management - An Empirical Study in Vietnamese Paint and Coating Industry

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MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  NGUYEN DUC DUY ANH KEY SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT – AN EMPIRICAL STUDY IN VIETNAMESE PAINT AND COATING INDUSTRY MASTER THESIS OF BUSINESS ADMINISTRATOR HO CHI MINH CITY – 2012 MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  NGUYEN DUC DUY ANH KEY SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT – AN EMPIRICAL STUDY IN VIETNAMESE PAINT AND COATING INDUSTRY Subject: Master of Business Administrator Code: 60.34.01.02 MASTER THESIS OF BUSINESS ADMINISTRATOR SUPERVISOR: Dr NGUYEN THI NGUYET QUE i Acknowledgement This research would have not been completed without the incredible amount of help and support from my supervisor, teachers, colleagues, customers, family members and friends I would like to express my profound thanks to all of you Foremost, my greatest gratitude is extended to my supervisor Dr Nguyen Thi Nguyet Que, who has given valuable guidance, advices and comments throughout the whole period of this research Needless to say, without her support, this dissertation would not be either inspired or finished I also would like to give special words to all professors of the Economic University in HCM city has teaching and support during study Many thanks as well for the generous support of my student colleagues who helped me in any respect during the completion of the research My deep thank is also sent to my friends who are working in the paint and coating industry for helping and supporting me collect information as well as investigate and learn the practical experiences during the process of conducting this dissertation Last but not least, I would like to take this opportunity to extend my great gratitude to my beloved parents, family members and close friends for their support and encouragement not only during the period of this research but also for my whole life Nguyen Duc Duy Anh Ho Chi Minh, Dec 2012 ii Commitment I would like to commit that the thesis, “Key success factors of total quality management – An empirical study in Vietnamese paint and coating industry”, hereby declare that this research thesis is my own original work and that all sources have been accurately reported and acknowledged, and that this document has not been previously, the data was collected in reality and it has clear origins Nguyen Duc Duy Anh iii Abstract This study is an empirical examines key success factors of total quality management (TQM) to the result of quality implementation in paint & coating industry in Vietnam TQM system helps the enterprise to identify the relationships between TQM factors and the enterprise performances (Sebastianelli, 2003) The quantitative data were obtained through a survey from 260 quality managers, top management managers, factory managers and purchasing managers of Paint & coating manufacturing industry in Vietnam The objectives of the research are to provide the key success factors (KSF) and measure their relationship to the quality implementation as Top management responsibility, Process design, Employee training, Employee involvement, Benchmarking, and customer focus Then, the key findings will be provided and recommendations to enhance the level of TQM in paint and coating enterprises iv Table of Contents Acknowledgement i Commitment ii Abstract iii List of table vii List of figure vii Chapter 1: Introduction 1.1.Introduction 1.2.Backgrounds to the research 1.3 Research issues, objectives and questions 1.3.1 Research issues 1.3.2 Research objectives 1.3.3 Research questions 1.4.Research methodology and scope 1.5 Thesis structure 1.6 Conclusion Chapter 2: Literature Reviews 2.1 Introduction 2.2 Total quality management 2.2.1 Definitions total quality management 2.2.2 Key success factors of TQM 10 2.3 Development of research model and hypothesis 14 2.3.1 Top management responsibility 14 2.3.2 Process design 14 2.3.3 Employee training 15 2.3.4 Employee involvement 16 2.3.5 Benchmarking 17 2.3.6 Customer focus 18 2.3.7 Result of implementing quality management 18 v 2.4 Proposed research hypotheses and research model 20 2.4.1 Research Hypotheses 20 2.4.2 Research Model 20 2.5 Conclusions 21 Chapter 3: Research Methodology 23 3.1 Introduction 23 3.2 Research design 23 3.3 Questionnaire development 24 3.3.1 Operationalization of measurement scales 24 3.3.2 Preparation of draft questionnaire 26 3.3.3 Questionnaire design 27 3.4 Pilot study 28 3.5 Main survey 28 3.5.1 Population and sampling 28 3.5.2 Questionnaires administration 30 3.5 Data analysis techniques 30 3.5.1 Data cleaning 30 3.5.2 The reliability of the survey’s results 31 3.5.3 Exploratory factor analysis (EFA) 31 3.5.4 Correlation analysis 33 3.5.5 Multiple linear regression (MLR) analyses 33 3.6 Conclusion 34 Chapter 4: Data analysis and result 35 4.1 Introduction 35 4.2 Data cleaning, Data filer and Sample description 35 4.1.1 Data cleaning and data filter 35 4.2.2 Sample description 36 4.3 Reliability test of measurement 38 4.4 Exploratory factor analysis (EFA) 41 vi 4.5 Testing the research model and the hypothesis 45 4.5.1 Testing the correlations of the constructs 45 4.5.2 Testing assumptions of Linear Regression 46 4.6 Multiple Linear Regression Analysis 47 4.7 Conclusion 51 Chapter 5: Conclusions and implications 52 5.1 Introduction 52 5.2 Discussion of findings 52 5.3 Implications 54 5.3.1 Theoretical implications 54 5.3.2 Practical implications 55 5.4 Limitation of the research 56 5.5 Conclusion 57 Bibliography 58 Appendix 1: Survey of Questionnaires – English version 61 Appendix 2: Bảng khảo sát – Phiên tiếng Việt 64 Appendix 3: Descriptive statistics of variables 67 Appendix 4: Measurement scales reliability of variables 67 Appendix 5: Exploratory Factor Analysis (EFA) 71 Appendix 6: Correlations 74 Appendix 7: Graphic analysis of regression assumptions 75 Appendix 8: Regression 77 Appendix 9: Responders interview list 78 vii List of table Table 1: Key success factors of TQM 10 Table 2: Key success factors of TQM in some previous studies 12 Table 3: Research hypotheses 20 Table 4: Measurement scale of variables 25 Table 5: Descriptive statistics on all factors 36 Table 6: The responder’s information 38 Table 7: Cronchbach's alpha values 39 Table 8: KMO and Barlett's Test 41 Table 9: Total variance explained 43 Table 10: Rotated Component Matrix 44 Table 11: Pearson Correlations 46 Table 12: Regression when RIQ (Y) is dependent variable 48 Table 13: Results of testing hypothesis 50 List of figure Figure 1: The market share in Vietnamese paint and coating industry Figure 2: Research Model 21 Figure 3: Research process 23 Figure 4: The updated research model 51 Figure 5: The process of benchmarking 55 Chapter 1: Introduction 1.1 Introduction This chapter explains the reason of choosing the title, and briefly explains the problem and objectives of the research The scope and data collection methods of the research are also presented in this part It is necessary to overview about the Vietnamese paint and coating industry in order to illustrate to the readers about the weaknesses in the quality management of local companies in comparison with foreign companies that have the competitive advantages in higher service quality and technology The author also addresses the fact that there were not so many previous researches were written about the total quality management (TQM) and finding key factor success to result of implementing quality management in paint and coating industry in term of Vietnamese market characteristics 1.2 Backgrounds to the research Scott Detiveaux and Allen Tsaur (2011) reported that the global paint and coating industry has been affected by the global economic downturn since 2008 They provided the growth rate before and after the global economic downturn which are 30% and 3% respectively, showing the negative impacts of the global economy to the paint and coating industry However, Scott Detiveaux and Allen Tsaur (2011) also said that Asia Pacific was only one bright spot in the gray picture of global paint and coating industry From 2004 to 2009, the growth rate of this industry in Asia Pacific was amazing, 60%, outperforming the global economic downturn From 2010 to 2011, the growth rate of paint and coating industry has not remained at high speed and reduced to 30% but still higher than the growth rates of any other areas in the world market During the economic downturn, the production volume of this area took 41% of the 27 billion liter of the global coating volume (Scott Detiveaux and Allen Tsaur, 2011) 74 riq2 796 riq3 790 riq1 646 tmr3 805 tmr2 804 tmr4 796 tmr1 790 pde2 880 pde3 858 pde1 823 etr2 808 etr1 780 etr3 730 ein3 801 ein2 796 ein1 746 ben1 849 ben2 819 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations Appendix 6: Correlations Descriptive Statistics Mean Std Deviation N CFO 3.3778 92324 234 Y 3.5011 78802 234 TMR 3.4402 69304 234 PDE 3.3946 89055 234 ETR 3.3447 64770 234 EIN 3.5983 73477 234 BEN 3.6795 98696 234 Correlations CFO Pearson Correlation CFO RIQ Sig (2-tailed) N 234 TMR PDE * 000 234 583 ** ETR EIN 048 153 * 100 386 026 462 019 126 000 234 234 234 234 234 146 75 Pearson Correlation RIQ TMR PDE ETR EIN ** * 087 028 184 000 000 000 144 317 ** 253 ** 498 ** Sig (2-tailed) 000 N 234 234 234 234 234 234 234 * * -.107 027 094 162 102 681 150 013 144 * Pearson Correlation 146 Sig (2-tailed) 026 028 N 234 234 234 234 234 234 234 Pearson Correlation 048 087 -.107 -.046 098 005 Sig (2-tailed) 462 184 102 485 134 945 N 234 234 234 234 234 234 * ** 027 -.046 ** 153 Sig (2-tailed) 019 000 681 485 N 234 234 234 234 Pearson Correlation 100 ** 094 098 Sig (2-tailed) 126 000 150 134 000 N 234 234 234 234 234 234 ** ** * 005 ** ** 386 317 234 Pearson Correlation Pearson Correlation BEN 583 253 498 162 348 285 * 000 000 234 234 234 ** 261 348 285 000 261 Sig (2-tailed) 000 000 013 945 000 000 N 234 234 234 234 234 234 ** Correlation is significant at the 0.01 level (2-tailed) * Correlation is significant at the 0.05 level (2-tailed) Appendix 7: Graphic analysis of regression assumptions 234 ** 234 76 77 Appendix 8: Regression a Dependent Variable: Y b All requested variables entered b Model Summary Model R 683 R Square a Adjusted R Std Error of the Square Estimate 466 452 58341 a Predictors: (Constant), CFO, PDE, EIN, TMR, ETR, BEN b Dependent Variable: Y a ANOVA Model Sum of Squares Df Mean Square Regression 67.425 11.237 Residual 77.263 227 340 144.687 233 Total F Sig 33.016 000 b a Dependent Variable: Y b Predictors: (Constant), CFO, PDE, EIN, TMR, ETR, BEN Coefficients Model Unstandardized Standardized Coefficients Coefficients B Std Error (Constant) 218 344 TMR 037 057 PDE 059 ETR T Sig Beta Collinearity Statistics Tolerance VIF 636 526 032 650 516 946 1.057 044 067 1.356 177 965 1.037 182 065 150 2.806 005 827 1.209 EIN 085 057 079 1.491 137 832 1.202 BEN 206 044 258 4.646 000 766 1.306 CFO 380 045 445 8.398 000 837 1.194 a Dependent Variable: Y 78 Appendix 9: Responders interview list No Tax ID 0302066222 CTY CP SON A DONG Company name 1387 BEN BINH DONGPHUONG 15, QUAN 8TP HO CHI MINH Address 0101491379 ATA GROUP JOINT STOCK COMPANY 114 TRUONG CHINHDONG DAHA NOI 0301411998 DONG TAM COMPANY LTD B7/27A NGUYEN HUU TRITT TAN TUC, BINH CHANHTP HO CHI MINH 3700501663 EDSON INTERNATIONAL COMPANY LTD 17 VSIP, DUONG SO 8KCN VIETNAM SINGAPOREBINH DUONG 0200575580 CONG TY CP SON HAI PHONG 12 LACH TRAYNGO QUYENHAI PHONG 0102073938 CTY CP HANG SON DONG A SO 104, NGO 140 KHUAT DUY TIENNHAN CHINH, THANH XUANHA NOI 0302202210 CTY TNHH SX TM DV BINH KHANH LO A-10 KCN HIEP PHUOCHUYEN NHA BETP HO CHI MINH 0303197570 CTY TNHH SON CPI B16/23 AP 2XA BINH CHANH, BINH CHANHTP HO CHI MINH 1100625092 CTY TNHH TMSXDV TAN NAM PHAT LO E2-1, KCN DUC HOA 1DUC HOALONG AN 10 0305636329 CTY TNHH SX & TM SON THE KY 189 LE VAN VIETHIEP PHU, QUAN 9TP HO CHI MINH 11 0303705859 CTY TNHH KN SON PHU VIET SAPA 558 QUANG TRUNGPHUONG 11, GO VAPTP HO CHI MINH 12 1100743441 CTY TNHH SXTMDV PHU KIM LONG KCN HAI SON, AP BINH TIEN 2XA DUC HOA HA, DUC HOALONG AN 13 0309140972 CTY CP SX-TM VINH PHUC 1185 QUOC LO 1ABINH TRI DONG B, BINH TANTP HO CHI MINH 14 3701609758 CTY TNHH SON DA VIT 896 QL 13, KHU 2, P.DINH HOATX THU DAU MOTBINH DUONG 15 0301743418 CUA HANG MINH KIEU 16 0309210901 17 0300754103001 CTY TNHH SON-MUC IN KIM GIAP CNDNTN SXTM KEO DAN&NHUA TH NGHIEP PHAT 225-227 CONG HOAPHUONG 13, TAN BINHTP HO CHI MINH 32/185 DUONG SO 12, KHU PHO 8PHUONG TRUONG THO, THU DUCTP HO CHI MINH 18 0309192272 CTY TNHH MTV SX TM DAI THANH LOI 1A 148/1 VINH LOCXA PHAM VAN HAI, BINH CHANHTP HO CHI MINH 19 3700798245 CTY TNHH ALKANA VIET NAM SO DAN CHUKCN VIETNAM-SINGAPORE, BEN CATBINH DUONG 20 3700303220 CTY TNHH SON SEAMASTER SO 16 DAI LO TU DOKCN VSIP 1, THUAN ANBINH DUONG 21 0306205935 CTY TNHH AN THANH LOC 216 HA HUY GIAPTHANH LOC, QUAN 12TP HO CHI MINH 22 1101002164 CTY TNHH CONG NGHE MOI HIEP LUC QUOC LO 1A, AP 6NHI THANH, THU THUALONG AN 23 0309882163 CTY TNHH SON HOA MAT TROI 61/2 HEM 229 TAN KY TAN QUY,TAN SON NHI, TAN PHUTP HO CHI MINH 24/15 AP BINH PHUOC BBINH CHUAN, THUAN ANBINH DUONG 79 24 1600645837 CTY CP SX-TM TAM THANH LONG 91 TRAN HUNG DAOMY BINH, TP LONG XUYENAN GIANG 25 0305497393 CTY TNHH SON TAN PHU 21 DUONG 34, KP8LINH DONG, THU DUCTP HO CHI MINH 26 0302087381 CTY TNHH SX TM HUNG THANH 218 TRUONG VINH KYTAN SON NHI, TAN PHUTP HO CHI MINH 27 3700644862 92/6A AP DONG THANHTAN DONG HIEP, DI ANBINH DUONG 28 3600505495 CTY TNHH SX TM&DV XUYEN VIET CTY TNHH SON BOT TINH DIEN AKZO NOBEL VN 29 3900330172 CTY TNHH KY THUAT CAO NGAN KCN TRANG BANG TAY NINH 30 3700639950 CTY TNHH HOA CONG NGHE NANO SO DAI LO DOC LAPKCN SONG THAN 1, DI ANBINH DUONG 31 0303378619 CO SO TAN THANH 762 BINH QUOIPHUONG 27, BINH THANHTP HO CHI MINH 32 0301481931 CTY CP LQ JOTON 188C, LE VAN SYPHUONG 10, PHU NHUANTP HO CHI MINH 33 3600686259 CTY TNHH CN VIET NAM UY TIN E-11 KCN LONG BINHBIEN HOADONG NAI 34 3600592755 CTY LIEN DOANH SON BAUHINIA VN AP 5, LONG PHUOCLONG THANHDONG NAI 35 0304689751 CTY TNHH SON HIEP PHAT 12/25 TAN TRUPHUONG 15, TAN BINHTP HO CHI MINH 36 3700599440 CTY TNHH SX TM XNK SON THANH DANG D27 B KCN VIET NAM-SINGAPORETHUAN ANBINH DUONG 37 0300883490 *DNU*CTY TNHH TM DAI PHU D2/1 DUONG SO 1BKCN VINH LOC, BINH TANTP HO CHI MINH 38 0305111071 DNTN SXTM HOANG PHAM 1719 KP5, TINH LO 10TAN TAO A, BINH TANTP HO CHI MINH 39 0305849510 CTY CP NGAN CHAU 70 DUONG TRUNG MY TAY, KP2TRUNG MY TAY, QUAN 12TP HO CHI MINH 40 0302492460 CTY TNHH SON HOA BINH 37/5A PHAN VAN HONTAN THOI NHAT, QUAN 12TP HO CHI MINH 41 3300102544 CTY TNHH SON HOANG GIA LO A2KCN PHU BAITHUA THIEN HUE 42 0101831177 CTY CP LIEN DOANH GALATEX VN SO 8, XOM CHUA, DUC DIENPHU DIEN, TU LIEMHA NOI 43 3600842980 CTY TNHH MIR VINA DUONG SO 9, KCN TAM PHUOCBIEN HOADONG NAI 44 0301609412 CUA HANG MINH THANH 138 LANH BINH THANGQUAN 11TP HO CHI MINH 45 0302206399 CTY TNHH HOA CHAT PHAT MINH RR7 HONG LINHPHUONG 15, QUAN 10TP HO CHI MINH 46 0302828544 CTY TNHH SIEU VIET A 27/08 CONG HOAPHUONG 4, TAN BINHTP HO CHI MINH 47 0305773477 CTY TNHH SX-TM-XD HANG LONG SO 14,DUONG HT 18HIEP THANH, QUAN 12TP HO CHI MINH 48 3700767906 CTY TNHH SON VINA AP TAN BINHTAN HIEP, TAN UYENBINH DUONG 49 0303060696 CTY TNHH SX TM BACH KHOA MIEN NAM 146/1 DUONG NGUYEN ANH THUTRUNG CHANH, HOC MONTP HO CHI MINH 50 3700709291 CTY TNHH LIKOO AP 3AKHANH BINH, TAN UYENBINH DUONG DUONG SO 2KCN NHON TRACH 1DONG NAI 80 51 3700262158 DNTN BOT MAU HONG HA TO 9, KHU 4TT UYEN HUNG, TAN UYENBINH DUONG 52 0303899185 CTY TNHH HOA AI VIET 81/9 DUONG SO 2PHUONG 10, GO VAPTP HO CHI MINH 53 3600533527 CTY TNHH CN SON NHAT PHAM DUONG A2, KCN AMATALONG BINH, BIEN HOADONG NAI 54 0303320714 CTY TNHH TIGIA 819A HA HUY GIAPTHANH XUAN, QUAN 12TP HO CHI MINH 55 0303972332 CTY TNHH TM & DV VAN PHAT LE 34/9/5 DUONG 21PHUONG 8, GO VAPTP HO CHI MINH 56 3700589393 CTY TNHH SX TM HOA KEO BINH THANH AP BINH PHUOC BBINH CHUAN, THUAN ANBINH DUONG 57 3500634666 CTY CP C/NGHE VA DT BACH VIET KHU CONG NGHIEP MY XUAN A BA RIA-VUNG TAU 58 0304698467 CTY CP KENEE VIET NAM 541/2 SU VAN HANH NOI DAIPHUONG 12, QUAN 10TP HO CHI MINH 59 0304640675 CTY TNHH TM SX MAN BAO THANH 135 DUONG SO 8PHUOUNG 4, QUAN 8TP HO CHI MINH 60 3700691125 CTY TNHH CONG NGHE SON MY 61 0309391013 CTY TNHH MTV SON PETROLIMEX AN SON, AN DIENBEN CATBINH DUONG PHONG 908 CAO OC CENTRE POINT106 NGUYEN VAN TROI, PHU NHUANTP HO CHI MINH 62 3700230043 CTY TNHH SON JOTUN VIET NAM SO DUONG 10, KCN SONG THANDI ANBINH DUONG 63 1100827229 CTY TNHH MTV SON DONG TAM QUOC LO 1ALONG HIEP, BEN LUCLONG AN 64 0303177976 CTY TNHH SAKATA INX VIET NAM 33 DAI LO TU DOKCN VSIP, THUAN ANBINH DUONG 65 3700346954 CTY TNHH INCHEM VN AP HOA LANTHUAN GIAO, THUAN ANBINH DUONG 66 3700231505 CTY TNHH TERRACO VIET NAM PHU HOATX THU DAU MOTBINH DUONG 67 0303096639 CTY CP NAM VIET UC 120/7 HEM 249 TAN KY TAN QUYTAN SON NHI, TAN PHUTP HO CHI MINH 68 0200761562 CTY CP MUC IN A CHAU SO 20, HOANG VAN THUHONG BANGHAI PHONG 69 3700687873 CTY TNHH SON AKZO NOBEL VN LO E-1 - CN, KCN MY PHUOC 2BEN CATBINH DUONG 70 3600767606 CTY TNHH SX TM TAN DONG DUONG DUONG SO 3, KCN BIEN HOA 1PHUONG AN BINH, BIEN HOADONG NAI 71 3600244941-1 CTY TNHH SON NIPPON VIET NAM SO 14, DUONG 3AKCN BIEN HOA IIDONG NAI 72 0302643399 CTY TNHH SAN XUAT TM NGUA VAN 599 BINH DONGPHUONG 13, QUAN 8TP HO CHI MINH 73 3600478837 CTY TNHH PPG VIET NAM KCN BIEN HOA 1BIEN HOADONG NAI 74 3700226914 CTY TNHH SON TOA VIET NAM DUONG SO KCN TAN DONG HIEP ADI ANBINH DUONG 75 0302480458 CTY CP MUC IN VA HOA CHAT SAI GON 784 HONG BANGPHUONG 1, QUAN 11TP HO CHI MINH 76 3600633539 CTY TNHH SON DAI HUNG KCN TAM PHUOCBIEN HOADONG NAI 77 0302827981 CTY TNHH VINAWOOD LO 38-43 DUONG SO 2KCX LINH TRUNG II, THU DUCTP HO CHI MINH 81 78 0301647792 CTY TNHH SXTM DAI PHUONG DONG 53/5 DINH BO LINHPHUONG 26, BINH THANHTP HO CHI MINH 79 0102146199 CTY CP I CHI VIET NAM SO 2, XA LO TRUONG SONHIEP BINH PHUOC, THU DUCTP HO CHI MINH 80 0303765537 CTY CP SON&CHONG THAM VIET NHAT C14/17 QUOC LO 1TAN KIEN, BINH CHANHTP HO CHI MINH 81 0303348011 CTY TNHH SXTM NHUA & HC CONG MINH 507/52 HUONG LO 3BINH HUNG HOA, BINH TANTP HO CHI MINH 82 0800287175 CTY CP DONG TAM MIEN BAC KM 43 QUOC LO 5CAM PHUC, CAM GIANGHAI DUONG 83 0101108088 CTY CP ROSA YEN PHULIEN NINH, THANH TRIHA NOI 84 0310189482 CTY CP SON SAMSON 241 DIEN BIEN PHUPHUONG 6, QUAN 3TP HO CHI MINH 85 CTY CP UNITED MOTOR VIET NAM KCN NOI BAIQUANG TIEN, SOC SONHA NOI 86 0101119481 0400432621002 CN CTY CP HOA CHAT VL DIEN DA NANG SO 10, NGO 62 MAI DONGHOANG MAIHA NOI 87 0302170801 CTY TNHH SX TM XD THIEN DAT 349 TAN SON NHITAN SON NHI, TAN PHUTP HO CHI MINH 88 0302642613 CTY TNHH LD MUC IN ARIRANG KHO 16, TONG KHO THU DUCTRUONG THO, THU DUCTP HO CHI MINH 89 3700722493 CTY TNHH BECKER ACROMA VN DUONG SO 2, KCN DONG ANTHUAN ANBINH DUONG 90 3700567576 CTY TNHH POLY-POXY COATINGS VN AP 1AAN PHU, THUAN ANBINH DUONG 91 0303207733 DNTN TM&SX F&F 106/2 PHAN DINH PHUNGTAN THANH, TAN PHUTP HO CHI MINH 92 0100813129 CTY TNHH THUONG MAI XUAN AN SO 24 HANG HOMHOAN KIEMHA NOI 93 0303281247 DNTN APCO 107/9 KHU PHO 6TAN HUNG THUAN, QUAN 12TP HO CHI MINH 94 3700255658 CTY TNHH ASIA PAINT VN LOI5-I6 KCN VIET HUONGTHUAN ANBINH DUONG 95 0103734348 CTY CP SON DUC VIET XOM 2, DONG NGACTU LIEMHA NOI 96 0102642292 CTY CP LIEN DOANH SON THE KY SO 15 NGO 272 PHO NAM DU-TO 1LINH NAM, HOANG MAIHA NOI 97 0101465805 CTY TNHH DT&PT XD MINH HUYEN SO 10 - 41/36 DONG TACKIM LIEN, DONG DAHA NOI 98 0101705278 CTY TNHH DT & PT CN DAT VIET 22 TRAN QUANG DIEU, O CHO DUADONG DAHA NOI 99 0103674321 CTY TNHH TM DV & QUANG CAO NAM HAI SO 84 NGOC THUYLONG BIENHA NOI 100 0104086192 CTY CP DAI HUNG VIET NAM SO 5/43 NGUYEN NGOC NAITHANH XUANHA NOI 101 0200734343 CTY CP TM DV MEGA KCN AN TRANGAN LAOHAI PHONG 102 0101350804 CTY TNHH TM SAO SON DUONG XUAN DINHTU LIEMHA NOI 103 0103621023 CTY TNHH SON SIMOTEX VIET NAM P104 NHA A1- KTT LIEN COQUAN HOA, CAU GIAYHA NOI 104 0104675303 CTY CP SX SON TAT THANH TO 1A KHOI VAN QUANHA DONGHA NOI 82 105 CTY CP SON SANPEC VIET NAM CN CTYTNHH NAM THAI SON-NM NAM THAI SON NGOC TRUC, DAI MOTU LIEMHA NOI 106 0104348560 0101348812002 107 0102338101 CTY CP TM & XD PNV CAO DINH, XUAN DINHTU LIEMHA NOI 108 0102104382 CTY CP PT TRUYEN THONG VIET A P110 B3 TT VINH HOPHUONG THINH QUANG, DONG DAHA NOI 109 0104397776 CTY TNHH SX TM&DV DAI HONG PHUC SO 120A, NGO 254 MINH KHAIHOANG VAN THU, HOANG MAIHA NOI 110 0103926586 CTY TNHH APOLUX VIET NAM SO 1/8/35 DUONG K4, TO 4THI TRAN CAU DIEN, TU LIEMHA NOI 111 2500261638 CTY TNHH XD CONG TRINH HOAN HAO TAN CHIENTHI TRAN LAP THANHVINH PHUC 112 0104238367 CTY CP XD & DV TM NAM CUONG THON 1BXA DONG MY, THANH TRIHA NOI 113 0102995837 CTY CP DUK VIET NAM SO 56 NGO SY LIENDONG DAHA NOI 114 0103615527 CTY TNHH SX TM Y&T-CONG NGHE MOI SO 35/316 DUONG LE TRONG TANTHANH XUANHA NOI 115 0102082202 CTY CP DAU TU XD&CONG NGHE VN SO 19, N6, KTT CONG TY XD SO 2XOM 19B, CO NHUE, TU LIEMHA NOI 116 0700238382 CTY TNHH HANSTAR LO D, KCN DONG VANDUY TIENHA NAM 117 0104354589 CTY CP XL&SX VL XD NGOC KHANH SO 57 NGO 383 DUONG TAM TRINHHOANG MAIHA NOI 118 0103339570 CTY TNHH DTU TM BINH PHUONG SO 32 CAU LONNAM HONG, DONG ANHHA NOI 119 0104110656 CTY CP SON NAM PHONG DAY B LO KDT MOI DINH CONGDINH CONG, HOANG MAIHA NOI 120 0104555648 CTY CP CONG NGHE SON VINANO SO 24 A1 BO TU LENH THONG TINTU HIEP, THANH TRIHA NOI 121 0103563565 CTY CP PHAT TRIEN TUNA VN SO 5A, NGACH 17, NGO 124THUY KHE, TAY HOHA NOI 122 0104629473 CTY CP CONG NGHE SX SON ASEAN 21/126 PHO KIM HOAPHUONG LIEN, DONG DAHA NOI 123 2500374310 CTY TNHH SX & TM MY DUC YEN DONGYEN LACVINH PHUC 124 2300272110 CTY CP SON CHAU A LO C8KCN QUE VOBAC NINH 125 0101116096 CTY CP XAY LAP BUU DIEN HA NOI 51 VU TRONG PHUNGTHANH XUANHA NOI 126 0900223288 CTY TNHH SX&TM TAN A HUNG YEN THI TRAN YEN MYHUYEN YEN MYHUNG YEN 127 0101942303 CTY TNHH SX&TM MEKONG VIET NAM 20 NGACH 58/15 HOANG DAO THANHTHANH XUANHA NOI 128 5700534341 CTY CP TIEN 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BUOIBA DINHHA NOI 141 0101405235 CTY CP TM & SX THANG LONG DOI THON BAU, KIM CHUNGDONG ANHHA NOI 142 0103791924 CTY CP SON VIET MY AU SO 10 HEM 40/2/5 TA QUANG BUUBACH KHOA, HAI BA TRUNGHA NOI 143 0200871036 CTY TNHH TM DINH PHU SO 392 THIEN LOI, VINH NIEMLE CHANHAI PHONG 144 0101998426 CTY TNHH CN&VL SON TUONG MOI SO 187 TO 10VINH TUY, HOANG MAIHA NOI 145 2300338795 CTY HAN VIET SO 235 NGUYEN TRAITP BAC NINHBAC NINH 146 2800813590 CTY TNHH HIEP HUNG 57 BEN NGUDIEN BIENTHANH HOA 147 1000500981 CTY TNHH XD & TM TAN PHAT 125 DANG NGHIEMBO XUYENTHAI BINH 148 0102733528 CTY TNHH DT & PT DONG A HTP SO 20 PHO LY THUONG KIETQUANG TRUNG, HA DONGHA NOI 149 0104125973 CTY TNHH SON BARTON VIET NAM XOM CHUA TONGLA PHU, HOAI DUCHA NOI 150 0200759926 CTY CP THUYEN VIET 57 LAN BELAM SON, LE CHANHAI PHONG 151 0102280902 CTY CP HACO VIET NAM 62C VAN PHUC THUONGCONG VI, BA DINHHA NOI 152 0101595353 CTY TNHH GAB VIET NAM 30 KHUAT DUY TIENTHANH XUANHA NOI 153 0900241826 CTY CP SON SPANYC XA DI SUMY HAOHUNG YEN 154 0102115264 CTY CP SON NIKKO VIET NAM TT 19/3 VINH QUYNHTHANH TRIHA NOI 155 0101966914 CTY CP XD TM HA NOI SO 35 SO 14, TO 48 HOANG QUOC VIETNGHIA DO, CAU GIAYHA NOI 156 0900244665 CTY TNHH SON QUANG HA VN XA TRUNG TRACHUYEN VAN LAMHUNG YEN 157 0101578189 CTY TNHH TM & XD HOANG GIA SO 53/159 PHAO DAI LANGDONG DAHA NOI 158 0100103619 CTY CP SON TONG HOP HA NOI THANH LIETTHANH TRIHA NOI 84 159 0301481931003 CN CTY CP LQ JOTON TAI HAI DUONG KHU NGA BAGIA TAN, GIA LOCHAI DUONG 160 0104485969 CTY CP CLIMA SON TRUNGYEN SON, QUOC OAIHA NOI 161 0200513619 CTY TNHH SON KIM CUONG MY DONGTHUY NGUYENHAI PHONG 162 0101481010 CTY TNHH LD SON ASC-VENUSIA VN DOI 3, THON HUYNH CUNGTAM HIEP, THANH TRIHA NOI 163 0102677513 CTY TNHH SON VINADO 259B DUONG HOA LOXUAN PHUONG, TU LIEMHA NOI 164 0101757237 CTY CP SON ROMA 593 GIAI PHONGHOANG MAIHA NOI 165 0101772789 CTY CP SON TCI SO 3, NGACH 105/16 HO TUNG MAUMAI DICH, CAU GIAYHA NOI 166 0101902879 CTY CP SON LIEN DOANH YTUNE SO 22 DUONG TRAN DUY HUNGTRUNG HOA, CAU GIAYHA NOI 167 0100230215 CTY TNHH LUCKY HOUSE VIET NAM 110 THAI THINHDONG DAHA NOI 168 0200808330 CTY CP SON TOAN CAU KHU TT DOAN HAI QUANANH DUNG, DUONG KINHHAI PHONG 169 0101550289 CTY TNHH THUONG MAI SON TRANG THON BAI, THANH TRIHOANG MAIHA NOI 170 0101583816 CTY CP CONG NGHE CAO NHIET DOI CAU DOI, PHU DOME TRI, TU LIEMHA NOI 171 0102312784 CTY CP SXKD & CONG NGHE HTC 16 NGO PHAN TRONG TUETA THANH OAI, THANH TRIHA NOI 172 0101959459 CONG TY TNHH SON NOKIVA 119 DUONG HOA LOXUAN PHUONG, TU LIEMHA NOI 173 0101035947 CTY CP SON MASTER 33 LE VAN HUUHAI BA TRUNGHA NOI 174 0500446057 CTY TNHH NAM VIET LA PHUHOAI DUCHA NOI 175 0101921367 CTY CP CONG NGHE CAO VIET NHAT SO 31, NGACH 6/6 DOI NHANVINH PHUC, BA DINHHA NOI 176 2600353191 DNTN MINH ANH KHU 10, TIEN KIENLAM THAOPHU THO 177 0101286242 CTY CP SON O TO HA NOI 421A LINH NAMHOANG MAIHA NOI 178 0101229156 CTY TNHH HOA CHAT SON THANG LONG SO NGO 1/176 HOANG QUOC VIETCAU GIAYHA NOI 179 0102878097 CTY TNHH LUXPA SO 6A NGACH 649/82 LINH NAMHOANG MAIHA NOI 180 0302215629 HOANG GIA COMPANY LTD E14 NGUYEN OANHPHUONG 17, GO VAPTP HO CHI MINH 181 0302960687 KOVA PAINT CO LTD KHU B2-5, KCN TAY BAC CU CHITAN AN HOI, CU CHITP HO CHI MINH 182 0101275963 KOVA TRAFFIC PAINT COMPANY TANG LO 32, KHU LIEN COMY DINH, TU LIEMHA NOI 183 0301315363 MO TO KIEU OIL PAINT CO LTD 191-193 NGUYEN VAN CUPHUONG 2, QUAN 5TP HO CHI MINH 184 1100798786 NERO PAINT COMPANY LTD LO MC2,KCN DUC HOA1,HPHUC,AP 5DUC HOA DONG, DUC HOALONG AN 185 3600240425 NUPLEX RESINS (VIETNAM) SO DUONG 9A KCN BIEN HOA 2BIEN HOA INDUSTRIAL ZONE IIBIEN HOADONG 85 NAI 186 0100955564 CONG TY TNHH SON ALEX VIET NAM 360 DUONG LANG, P THINH QUANG,Q DONG DAHA NOI 187 0301458040 SO 396 TRAN HUNG DAOPHUONG 2, QUAN 5TP HO CHI MINH 188 0303552514 CONG TY CP IN & VAT TU SAI GON TAN DAT DUONG INTERNATIONAL DEVELOPMENT 189 0100100230 CONG TY CO PHAN HOA CHAT SON HA NOI 44 CAU DIENTU LIEMHA NOI 190 3700257616 TISON PAINT COMPANY LTD 83K4 BINH DANGBINH HOA, THUAN ANBINH DUONG 191 3600245416-1 SO 7, DUONG 2AKCN BIEN HOA 2DONG NAI 192 0101430383 URAI PHANICH (VIETNAM) CO LTD VINH PHAT PAINT TRADING AND PRODUCTION 193 0307713709 CTY TNHH MTV HOA CHAT PHUONG NAM 182/3 DONG HUNG THUAN 2P DONG HUNG THUAN, Q.12HO CHI MINH 194 0303325744 CONG TY TNHH BINH TRI 69 DUONG SO 26P BINH TRI DONG, Q BINH TANHO CHI MINH 195 0303549712 CONG TY TNHH KHANH SY AP 1, XA KHANH BINHHUYEN TAN UYENBINH DUONG 196 0303600905 CONG TY TNHH TM DV TAN THAI VU 1/16 NGUYEN DINH KHOI, P.4Q.TAN BINHHO CHI MINH 197 0301348954 CONG TY TNHH TM TAN VIEN DONG 198 0309983718 CTY CO PHAN SON DU RA 180 NGUYEN VAN LUONG, P10, Q6 HO CHI MINH PHONG 606 KHU B,INDOCHINA PARKTOWER, SO NGUYEN DINH CHIEU,HO CHI MINH 199 3700858889 CTY TNHH SON HUA BANG LO N4, DUONG N7-D3KCN NAM TAN UYEN, TAN UYENBINH DUONG 200 0305442235 CTY TNHH TIN PHAT THINH P.1901, LAU 19, SAI GON CENTER37 TON DUC THANG, P BEN NGHEHO CHI MINH 201 4200201906 DNTN GIA DAI LO 521 THON VO DONGXA VINH TRUNG, NHA TRANGKHANH HOA 202 3700356208 CONG TY CO PHAN SHINEX COATINGS SO DUONG SO 26KCN SONG THAN II, DI ANBINH DUONG 203 0309209790 CONG TY TNHH CONG NGHE LAM AN P.606 INDOCHINA PARK TOWER4 NGUYEN DINH CHIEUHO CHI MINH 204 0301878655 CONG TY TNHH SCANCOM VIET NAM LO 10, DUONG SO 8KCN SONG THAN, DI ANBINH DUONG 205 1101229750 KHU D1-2 DUONG SO 4KCN TAN KIM, CAN GIUOCLONG AN 206 3701789275 CONG TY TNHH SON CHEMWOOD CONG TY TNHH SON CONG NGHIEP THAI DUONG 207 4100482749 CONG TY TNHH SX –XK GOM MY NGHE TSC THON 1, BINH NGHI, TAY SON BINH DINH 208 0104018435 CONG TY CP HOA CHAT DONG DUONG KM 12, QUOC LO 1A, THANH TRI HA NOI 209 2300576736 CONG TY TNHH NAM HOANG K3, P.DAI PHUC BAC NINH 26A DUONG 25PHUONG 6, QUAN GO VAPTP HO CHI MINH 126 A10 NGHIA TANCAU GIAYHA NOI AP 4, XA KHANH BINH, TAN UYEN BINH DUONG 86 210 0201063779 CONG TY TNHH SON NAM NGHI VIET NAM SO 5, TO 5, CAM LO 3PHUONG HUNG VUONG, HONG BANGHAI PHONG 211 0104286378 SO 28, KHU TT XN 492, TO 12PHUONG HOANG LIET, Q.HOANG MAIHA NOI 212 0102029745 CONG TY TNHH TM & DV SON VIET PHAT CONG TY TNHH VAT TU KY THUAT VIET NHAT 213 0105176321 CT TNHH KANA VIET NAM 149B DOI CAN, BA DINH HA NOI 214 0310305957 CONG TY CP SX-TM DAT THANH PHAT B19/398 TRAN DAI NGHIA, AP 2XA TAN NHUT, BINH CHANHHO CHI MINH 215 3700626944 CONG TY TNHH DIC( VIET NAM) 31 DUONG SO 6KCN VN SINGAPORE, THUAN ANBINH DUONG 216 0303512303 SO 27, DUONG SO 31P.BINH TRI DONG B, Q BINH TANHO CHI MINH 217 0305925144 CONG TY TNHH HY PHAT CTY TNHH THANH VIEN KIM THANH PHUOC 218 0309173960 CTY TNHH MOT THANH VIEN SON TUYEN 157/1A TO KY AP TAM DONG 1XA TOI TAM THON, H.HOC MONHO CHI MINH 219 3700257623 CTY TNHH SX TM MOTO KIEU HOANG SON 19C QUOC LO 1B, XA BINH ANDI ANBINH DUONG 220 0301339540 1458 NGUYEN DUY, P.14, Q.8 HO CHI MINH 221 0307520520 CTY TNHH SX TM VAN SON CTY TNHH SX-TM-DV-XD THONG DAI THINH 222 0400433488 CTY TNHH TMDV & SX HIEP NGHIA 381 DIEN BIEN PHU DA NANG 223 0104553577 DUONG 430 VAN PHUC, HA DONG HA NOI 224 0104981773 225 0103606106 CONG TY CO PHAN SON MD VIET NAM CONG TY CP HOP TAC CONG NGHE SON TOTO CONG TY CP LIEN DOANH SON QUOC TE MY 226 0104737581 20D7, KDT DAI KIM, HOANG MAI HA NOI 227 228 0104987221 0104954762002 CONG TY CP SON ESSE VIET NAM CONG TY CP SON LIEN DOANH PROMA VIET NAM CONG TY CP VIETCOLOR – CHI NHANH NGHE AN 229 0104972560 CONG TY TNHH H2M KHOI DOAN KET, PHUONG VAN PHUCHA DONGHA NOI 230 0800854748 CONG TY TNHH MOT THANH VIEN VIGOL THON THUONG SON, XA TAI SONHUYEN TU KYHAI DUONG 231 0104190267 CONG TY TNHH SON AILEN SO 535 KHU GATHI TRAN VAN DIEN, THANH TRIHA NOI 232 0102261681 CONG TY TNHH SON NHAT VIET HOE THI, XUAN PHUONG, TU LIEM HA NOI 49 NGUYEN PHONG SAC,PHUONG DICH VONG HAU,HANOI B45 LE DUC THO, P.17QUAN GO VAPHO CHI MINH 87 CAU XEO, P TAN QUYQ TAN PHUHO CHI MINH 17 KHUONG TRUNG MOIP.KHUONG TRUNG, THANH XUANHA NOI SO 11 NGACH 281/76TRAN KHAT CHAN,P THANH NHANHA NOI SO NHA 8, NGO 467/177DUONG LINH NAM, HOANG MAIHA NOI DUONG N2,LO 2, KHU CN BAC VINHTP VINHNGHE AN 87 233 0101503747 21/64 DUONG LINH NAM, MAI DONGHOANG MAIHA NOI 0309909577 CONG TY TNHH TM & XD HALI CONG TY TNHH TM TONG HOP THANH HOANG CT TNHH MTV SX TM DV XD PHUONG THAO 234 0101661944 235 236 0900676425 CONG TY CP SON HT KCN DET MAY PHO NOI, XA DI SU,HUYEN MY HAO, T HUNG YENHUNG YEN 237 0102336224 CTY CO PHAN HQ VIET NAM DOI 13, THON VINH NINH,XA VINH QUYNH, THANH TRI, HNHA NOI 238 0101208572 CTY TNHH VAN SON 239 0303427129 CONG TY TNHH DAI HOANH SON 112A-N7A-TT DAI HOC THUY LOITRUNG LIET-DONG DAHA NOI 3/31 QUOC LO 22, TO 1, KHU PHO 2,THI TRAN HOC MON, HUYEN HOC MON,TP HCM 240 0600453851 CONG TY TNHH LIEN A 567 TRAN HUY LIEU, MY XA, TP NAM DINH 241 0104862254 SO 24, LO B, TO 19,TRAN PHU, HOANG MAIHANOI 242 3301176404 CTY CP LIEN DOANH ECO VIETNAM CONG TY TNHH MTV SAN XUAT SON HAI VAN 243 3600718912 CONG TY TNHH KCC (VIET NAM) DUONG SO 1, KCN LONG THANH,HUYEN LONG THANH, TINH DONG NAI 244 2500432499 CTY TNHH SON VINH PHUC P206-11T1-CHUNG CU VINACONEXLIEN BAO - VINH YEN 245 0303702463 CONG TY TNHH THINH PHAT VINA 265 DUONG SO 1, PHUONG BINH TRI DONG BQUAN BINH TANHOCHIMINH 246 0700238417 LO D, KHU CONG NGHIEP DONG VAN II,DUY TIEN, HA NAMHA NAM 247 3700362875 CTY TNHH ATA PAINT CONG TY TNHH TAE YOUNG VINA CHEMICAL 248 0101760818 CTY TNHH DAU TU SX THAI BINH DUONG AP 1B, XA AN PHU, HUYEN THUAN AN,TINH BINH DUONGBINH DUONG P.406, KHU NHA 262, PHO NGUYEN HUY TUONGTHANH XUAN TRUNG, THANH XUAN,HA NOI 249 2300448371 CONG TY TNHH SON HOANG LONG NGANG NGUYEN HIEN VAN, TIEN DU, BAC NINH 250 0304443211 CONG TY TNHH SX-TM DAKY 37/1 DUONG 13, KP.2, PHUONG LINH CHIEU,QUAN THU DUCHOCHIMINH 251 3602352928 SO 9, TO 33, KHU PHO 3, PHUONG TRANG DAITP BIEN HOADONG NAI 252 0310818204 253 0305618175 CTY TNHH SON NAM VIET CTY TNHH HOA CONG NGHIEP QUOC TE A CHAU CTY TNHH MOT THANH VIEN TM-DV VU NGUYEN 254 0303519281 CONG TY TNHH HUY AN KHU B, LO B 5E, KCN HIEP PHUOC,XA HIEP PHUOC, HUYEN NHA BEHOCHIMINH 255 0900241791 CONG TY TNHH THIEN NGHI THON NHAN THAP, XA ME SO,HUYEN VAN GIANG,HUNG YEN CAU BIEU, THANH LIET,THANH TRI HA NOI C1A6 AP 4, BINH HUNG,BINH CHANH, TP.HCMTP HO CHI MINH 22 TRUONG DINH, TP HUE 966 KHA VAN CAN, PHUONG LINH CHIEU,Q THU DUCTP.HCM 790 HOA TAN, P HOA THANHQUAN TAN PHUHOCHIMINH 88 256 0900230535 CTY TNHH SUFAT VIETNAM LO C1 KCN PHO NOI B,XA NGHIA HIEP, HUYEN YEN MY,HUNG YEN 257 3500831872 CONG TY TNHH TM DV SX DONG A CHAU AP QUANG PHU, XA PHU MY, HUYEN TAN THANHTINH BA RIAVUNG TAU 258 3602489030 193D LONG DUC 3, TAM PHUOC,BIEN HOA, DONG NAIHO CHI MINH 259 0300850801 CONG TY TNHH DAT BAO ANH CONG TY TNHH AKZO NOBEL COATINGS VIETNAM 260 3700888273 CONG TY TNHH SON LONG BAO VIET NAM LO P5, KHU CONG NGHIEP VIET HUONGTHUAN GIAO, THUAN ANTINH BINH DUONG LO 107, KHU CONG NGHIEP AMATATHANH PHO BIEN HOATINH DONG NAI

Ngày đăng: 01/09/2020, 17:23

Mục lục

  • BIA

  • Acknowledgement

  • Commitment

  • Abstract

  • Table of Contents

  • List of table

  • List of figure

  • Chapter 1: Introduction

    • 1.1. Introduction

    • 1.2. Backgrounds to the research

    • 1.3. Research issues, objectives and questions

      • 1.3.1. Research issues

      • 1.3.2. Research objectives

      • 1.3.3. Research questions

      • 1.4. Research methodology and scope

      • 1.5. Thesis structure

      • 1.6. Conclusion

      • Chapter 2: Literature Reviews

        • 2.1. Introduction

        • 2.2. Total quality management

          • 2.2.1. Definitions total quality management

          • 2.2.2. Key success factors of TQM

          • 2.3. Development of research model and hypothesis

            • 2.3.1 Top management responsibility

            • 2.3.2. Process design

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