Key success factors of total quality management an empirical study in vietnamese paint and coating industry

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  NGUYEN DUC DUY ANH KEY SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT – AN EMPIRICAL STUDY IN VIETNAMESE PAINT AND COATING INDUSTRY MASTER THESIS OF BUSINESS ADMINISTRATOR HO CHI MINH CITY – 2012 MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  NGUYEN DUC DUY ANH KEY SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT – AN EMPIRICAL STUDY IN VIETNAMESE PAINT AND COATING INDUSTRY Subject: Master of Business Administrator Code: 60.34.01.02 MASTER THESIS OF BUSINESS ADMINISTRATOR SUPERVISOR: Dr NGUYEN THI NGUYET QUE i Acknowledgement This research would have not been completed without the incredible amount of help and support from my supervisor, teachers, colleagues, customers, family members and friends I would like to express my profound thanks to all of you Foremost, my greatest gratitude is extended to my supervisor Dr Nguyen Thi Nguyet Que, who has given valuable guidance, advices and comments throughout the whole period of this research Needless to say, without her support, this dissertation would not be either inspired or finished I also would like to give special words to all professors of the Economic University in HCM city has teaching and support during study Many thanks as well for the generous support of my student colleagues who helped me in any respect during the completion of the research My deep thank is also sent to my friends who are working in the paint and coating industry for helping and supporting me collect information as well as investigate and learn the practical experiences during the process of conducting this dissertation Last but not least, I would like to take this opportunity to extend my great gratitude to my beloved parents, family members and close friends for their support and encouragement not only during the period of this research but also for my whole life Nguyen Duc Duy Anh Ho Chi Minh, Dec 2012 ii Commitment I would like to commit that the thesis, “Key success factors of total quality management – An empirical study in Vietnamese paint and coating industry”, hereby declare that this research thesis is my own original work and that all sources have been accurately reported and acknowledged, and that this document has not been previously, the data was collected in reality and it has clear origins Nguyen Duc Duy Anh iii Abstract This study is an empirical examines key success factors of total quality management (TQM) to the result of quality implementation in paint & coating industry in Vietnam TQM system helps the enterprise to identify the relationships between TQM factors and the enterprise performances (Sebastianelli, 2003) The quantitative data were obtained through a survey from 260 quality managers, top management managers, factory managers and purchasing managers of Paint & coating manufacturing industry in Vietnam The objectives of the research are to provide the key success factors (KSF) and measure their relationship to the quality implementation as Top management responsibility, Process design, Employee training, Employee involvement, Benchmarking, and customer focus Then, the key findings will be provided and recommendations to enhance the level of TQM in paint and coating enterprises iv Table of Contents Acknowledgement .i Commitment .ii Abstract iii List of table .vii List of figure .vii Chapter 1: Introduction .1 1.1.Introduction 1.2.Backgrounds to the research 1.3 Research issues, objectives and questions 1.3.1 Research issues 1.3.2 Research objectives 1.3.3 Research questions 1.4.Research methodology and scope 1.5 Thesis structure 1.6 Conclusion Chapter 2: Literature Reviews .9 2.1 Introduction 2.2 Total quality management 2.2.1 Definitions total quality management 2.2.2 Key success factors of TQM 10 2.3 Development of research model and hypothesis 14 2.3.1 Top management responsibility 14 2.3.2 Process design 14 2.3.3 Employee training 15 2.3.4 Employee involvement 16 2.3.5 Benchmarking 17 2.3.6 Customer focus 18 2.3.7 Result of implementing quality management 18 v 2.4 Proposed research hypotheses and research model 20 2.4.1 Research Hypotheses 20 2.4.2 Research Model 20 2.5 Conclusions 21 Chapter 3: Research Methodology 23 3.1 Introduction 23 3.2 Research design 23 3.3 Questionnaire development 24 3.3.1 Operationalization of measurement scales 24 3.3.2 Preparation of draft questionnaire 26 3.3.3 Questionnaire design 27 3.4 Pilot study 28 3.5 Main survey 28 3.5.1 Population and sampling 28 3.5.2 Questionnaires administration 30 3.5 Data analysis techniques 30 3.5.1 Data cleaning 30 3.5.2 The reliability of the survey’s results 31 3.5.3 Exploratory factor analysis (EFA) 31 3.5.4 Correlation analysis 33 3.5.5 Multiple linear regression (MLR) analyses 33 3.6 Conclusion 34 Chapter 4: Data analysis and result 35 4.1 Introduction 35 4.2 Data cleaning, Data filer and Sample description 35 4.1.1 Data cleaning and data filter 35 4.2.2 Sample description 36 4.3 Reliability test of measurement 38 4.4 Exploratory factor analysis (EFA) 41 vi 4.5 Testing the research model and the hypothesis 45 4.5.1 Testing the correlations of the constructs 45 4.5.2 Testing assumptions of Linear Regression 46 4.6 Multiple Linear Regression Analysis 47 4.7 Conclusion 51 Chapter 5: Conclusions and implications 52 5.1 Introduction 52 5.2 Discussion of findings 52 5.3 Implications 54 5.3.1 Theoretical implications 54 5.3.2 Practical implications 55 5.4 Limitation of the research 56 5.5 Conclusion 57 Bibliography 58 Appendix 1: Survey of Questionnaires – English version 61 Appendix 2: Bảng khảo sát – Phiên tiếng Việt 64 Appendix 3: Descriptive statistics of variables 67 Appendix 4: Measurement scales reliability of variables 67 Appendix 5: Exploratory Factor Analysis (EFA) 71 Appendix 6: Correlations 74 Appendix 7: Graphic analysis of regression assumptions 75 Appendix 8: Regression 77 Appendix 9: Responders interview list 78 vii List of table Table 1: Key success factors of TQM 10 Table 2: Key success factors of TQM in some previous studies 12 Table 3: Research hypotheses 20 Table 4: Measurement scale of variables 25 Table 5: Descriptive statistics on all factors 36 Table 6: The responder’s information 38 Table 7: Cronchbach's alpha values 39 Table 8: KMO and Barlett's Test 41 Table 9: Total variance explained 43 Table 10: Rotated Component Matrix 44 Table 11: Pearson Correlations 46 Table 12: Regression when RIQ (Y) is dependent variable 48 Table 13: Results of testing hypothesis 50 List of figure Figure 1: The market share in Vietnamese paint and coating industry Figure 2: Research Model 21 Figure 3: Research process 23 Figure 4: The updated research model 51 Figure 5: The process of benchmarking 55 Chapter 1: Introduction 1.1 Introduction This chapter explains the reason of choosing the title, and briefly explains the problem and objectives of the research The scope and data collection methods of the research are also presented in this part It is necessary to overview about the Vietnamese paint and coating industry in order to illustrate to the readers about the weaknesses in the quality management of local companies in comparison with foreign companies that have the competitive advantages in higher service quality and technology The author also addresses the fact that there were not so many previous researches were written about the total quality management (TQM) and finding key factor success to result of implementing quality management in paint and coating industry in term of Vietnamese market characteristics 1.2 Backgrounds to the research Scott Detiveaux and Allen Tsaur (2011) reported that the global paint and coating industry has been affected by the global economic downturn since 2008 They provided the growth rate before and after the global economic downturn which are 30% and 3% respectively, showing the negative impacts of the global economy to the paint and coating industry However, Scott Detiveaux and Allen Tsaur (2011) also said that Asia Pacific was only one bright spot in the gray picture of global paint and coating industry From 2004 to 2009, the growth rate of this industry in Asia Pacific was amazing, 60%, outperforming the global economic downturn From 2010 to 2011, the growth rate of paint and coating industry has not remained at high speed and reduced to 30% but still higher than the growth rates of any other areas in the world market During the economic downturn, the production volume of this area took 41% of the 27 billion liter of the global coating volume (Scott Detiveaux and Allen Tsaur, 2011) 74 riq2 riq3 riq1 tmr3 tmr2 tmr4 tmr1 pde2 pde3 pde1 etr2 etr1 etr3 ein3 ein2 ein1 ben1 ben2 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a a Rotation converged in iterations Appendix 6: Correlations Descriptive Statistics CFO Y TMR PDE ETR EIN BEN Correlations Pearson Correlation CFOSig (2-tailed) N 75 Pearson Correlation Sig (2-tailed) RIQ N Pearson Correlation Sig (2-tailed) TMR N Pearson Correlation PDE Sig (2-tailed) N Pearson Correlation Sig (2-tailed) ETR N Pearson Correlation Sig (2-tailed) EIN N Pearson Correlation Sig (2-tailed) BEN N ** Correlation is significant at the 0.01 level (2-tailed) * Correlation is significant at the 0.05 level (2-tailed) Appendix 7: Graphic analysis of regression assumptions 76 77 Appendix 8: Regression a Dependent Variable: Y b All requested variables entered Model R a 683 a Predictors: (Constant), CFO, PDE, EIN, TMR, ETR, BEN b Dependent Variable: Y Model Regression Residual Total a Dependent Variable: Y b Predictors: (Constant), CFO, PDE, EIN, TMR, ETR, BEN Coefficients Model (Constant) TMR PDE ETR EIN BEN CFO a Dependent Variable: Y 78 Appendix 9: Responders interview list No Tax ID 10 11 12 13 14 15 0302066222 0101491379 0301411998 3700501663 0200575580 0102073938 0302202210 0303197570 1100625092 0305636329 0303705859 1100743441 0309140972 3701609758 0301743418 16 0309210901 17 18 19 20 21 22 23 0300754103001 0309192272 3700798245 3700303220 0306205935 1101002164 0309882163 Company name CTY CP SON A DONG ATA GROUP JOINT STOCK COMPANY DONG TAM COMPANY LTD EDSON INTERNATIONAL COMPANY LTD CONG TY CP SON HAI PHONG CTY CP HANG SON DONG A CTY TNHH SX TM DV BINH KHANH CTY TNHH SON CPI CTY TNHH TMSXDV TAN NAM PHAT CTY TNHH SX & TM SON THE KY CTY TNHH KN SON PHU VIET SAPA CTY TNHH SXTMDV PHU KIM LONG CTY CP SX-TM VINH PHUC CTY TNHH SON DA VIT CUA HANG MINH KIEU CTY TNHH SON-MUC IN KIM GIAP CNDNTN SXTM KEO DAN&NHUA TH NGHIEP PHAT CTY TNHH MTV SX TM DAI THANH LOI CTY TNHH ALKANA VIET NAM CTY TNHH SON SEAMASTER CTY TNHH AN THANH LOC CTY TNHH CONG NGHE MOI HIEP LUC CTY TNHH SON HOA MAT TROI 79 24 25 26 27 1600645837 0305497393 0302087381 3700644862 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 3600505495 3900330172 3700639950 0303378619 0301481931 3600686259 3600592755 0304689751 3700599440 0300883490 0305111071 0305849510 0302492460 3300102544 0101831177 3600842980 0301609412 0302206399 0302828544 0305773477 3700767906 0303060696 3700709291 CTY CP SX-TM TAM THANH LONG CTY TNHH SON TAN PHU CTY TNHH SX TM HUNG THANH CTY TNHH SX TM&DV XUYEN VIET CTY TNHH SON BOT TINH DIEN AKZO NOBEL VN CTY TNHH KY THUAT CAO NGAN CTY TNHH HOA CONG NGHE NANO CO SO TAN THANH CTY CP LQ JOTON CTY TNHH CN VIET NAM UY TIN CTY LIEN DOANH SON BAUHINIA VN CTY TNHH SON HIEP PHAT CTY TNHH SX TM XNK SON THANH DANG *DNU*CTY TNHH TM DAI PHU DNTN SXTM HOANG PHAM CTY CP NGAN CHAU CTY TNHH SON HOA BINH CTY TNHH SON HOANG GIA CTY CP LIEN DOANH GALATEX VN CTY TNHH MIR VINA CUA HANG MINH THANH CTY TNHH HOA CHAT PHAT MINH CTY TNHH SIEU VIET A CTY TNHH SX-TM-XD HANG LONG CTY TNHH SON VINA CTY TNHH SX TM BACH KHOA MIEN NAM CTY TNHH LIKOO 80 51 52 53 54 55 56 57 58 59 60 3700262158 0303899185 3600533527 0303320714 0303972332 3700589393 3500634666 0304698467 0304640675 3700691125 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 0309391013 3700230043 1100827229 0303177976 3700346954 3700231505 0303096639 0200761562 3700687873 3600767606 3600244941-1 0302643399 3600478837 3700226914 0302480458 3600633539 0302827981 DNTN BOT MAU HONG HA CTY TNHH HOA AI VIET CTY TNHH CN SON NHAT PHAM CTY TNHH TIGIA CTY TNHH TM & DV VAN PHAT LE CTY TNHH SX TM HOA KEO BINH THANH CTY CP C/NGHE VA DT BACH VIET CTY CP KENEE VIET NAM CTY TNHH TM SX MAN BAO THANH CTY TNHH CONG NGHE SON MY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY TNHH MTV SON PETROLIMEX TNHH SON JOTUN VIET NAM TNHH MTV SON DONG TAM TNHH SAKATA INX VIET NAM TNHH INCHEM VN TNHH TERRACO VIET NAM CP NAM VIET UC CP MUC IN A CHAU TNHH SON AKZO NOBEL VN TNHH SX TM TAN DONG DUONG TNHH SON NIPPON VIET NAM TNHH SAN XUAT TM NGUA VAN TNHH PPG VIET NAM TNHH SON TOA VIET NAM CP MUC IN VA HOA CHAT SAI GON TNHH SON DAI HUNG TNHH VINAWOOD 81 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 0301647792 0102146199 0303765537 0303348011 0800287175 0101108088 0310189482 0101119481 0400432621002 0302170801 0302642613 3700722493 3700567576 0303207733 0100813129 0303281247 3700255658 0103734348 0102642292 0101465805 0101705278 0103674321 0104086192 0200734343 0101350804 0103621023 0104675303 CTY CTY CTY CTY CTY CTY CTY CTY TNHH SXTM DAI PHUONG DONG CP I CHI VIET NAM CP SON&CHONG THAM VIET NHAT TNHH SXTM NHUA & HC CONG MINH CP DONG TAM MIEN BAC CP ROSA CP SON SAMSON CP UNITED MOTOR VIET NAM CN CTY CP HOA CHAT VL DIEN DA NANG CTY TNHH SX TM XD THIEN DAT CTY TNHH LD MUC IN ARIRANG CTY TNHH BECKER ACROMA VN CTY TNHH POLY-POXY COATINGS VN DNTN TM&SX F&F CTY TNHH THUONG MAI XUAN AN DNTN APCO CTY TNHH ASIA PAINT VN CTY CP SON DUC VIET CTY CP LIEN DOANH SON THE KY CTY TNHH DT&PT XD MINH HUYEN CTY TNHH DT & PT CN DAT VIET CTY TNHH TM DV & QUANG CAO NAM HAI CTY CP DAI HUNG VIET NAM CTY CP TM DV MEGA CTY TNHH TM SAO SON DUONG CTY TNHH SON SIMOTEX VIET NAM CTY CP SX SON TAT THANH 82 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 0104348560 0101348812002 0102338101 0102104382 0104397776 0103926586 2500261638 0104238367 0102995837 0103615527 0102082202 0700238382 0104354589 0103339570 0104110656 0104555648 0103563565 0104629473 2500374310 2300272110 0101116096 0900223288 0101942303 5700534341 3300383831 0101641747 0102734183 CTY CP SON SANPEC VIET NAM CN CTYTNHH NAM THAI SON-NM NAM THAI SON CTY CP TM & XD PNV CTY CP PT TRUYEN THONG VIET A CTY TNHH SX TM&DV DAI HONG PHUC CTY TNHH APOLUX VIET NAM CTY TNHH XD CONG TRINH HOAN HAO CTY CP XD & DV TM NAM CUONG CTY CP DUK VIET NAM CTY TNHH SX TM Y&T-CONG NGHE MOI CTY CP DAU TU XD&CONG NGHE VN CTY TNHH HANSTAR CTY CP XL&SX VL XD NGOC KHANH CTY TNHH DTU TM BINH PHUONG CTY CP SON NAM PHONG CTY CP CONG NGHE SON VINANO CTY CP PHAT TRIEN TUNA VN CTY CP CONG NGHE SX SON ASEAN CTY TNHH SX & TM MY DUC CTY CP SON CHAU A CTY CP XAY LAP BUU DIEN HA NOI CTY TNHH SX&TM TAN A HUNG YEN CTY TNHH SX&TM MEKONG VIET NAM CTY CP TIEN DONG CTY CP SON DAI PHAT CTY CP XL-SX & TM LTC CTY CP SON SPENTEC VIET NAM 83 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 2500233574 0100989556 0500558466 0101605467 0100254061 0800356245 0101433560 0900279957 0101537947 0101405235 0103791924 0200871036 0101998426 2300338795 2800813590 1000500981 0102733528 0104125973 0200759926 0102280902 0101595353 0900241826 0102115264 0101966914 0900244665 0101578189 0100103619 CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY CTY TNHH TM & SX SON NHAT ANH TNHH DICH VU TM BAO LOI TNHH LAP THUY PHAT CP DT PT CN SON VIET UC TNHH SX & TM HUNG CUONG CP SON EXPOSY TNHH TM & SX PHUC HAI TNHH LD SON VAKIA-ITALIA TNHH DV QUANG CAO TM VINH TAM CP TM & SX THANG LONG CP SON VIET MY AU TNHH TM DINH PHU TNHH CN&VL SON TUONG MOI HAN VIET TNHH HIEP HUNG TNHH XD & TM TAN PHAT TNHH DT & PT DONG A HTP TNHH SON BARTON VIET NAM CP THUYEN VIET CP HACO VIET NAM TNHH GAB VIET NAM CP SON SPANYC CP SON NIKKO VIET NAM CP XD TM HA NOI SO 35 TNHH SON QUANG HA VN TNHH TM & XD HOANG GIA CP SON TONG HOP HA NOI 84 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 0301481931003 0104485969 0200513619 0101481010 0102677513 0101757237 0101772789 0101902879 0100230215 0200808330 0101550289 0101583816 0102312784 0101959459 0101035947 0500446057 0101921367 2600353191 0101286242 0101229156 0102878097 0302215629 0302960687 0101275963 0301315363 1100798786 3600240425 CN CTY CP LQ JOTON TAI HAI DUONG CTY CP CLIMA CTY TNHH SON KIM CUONG CTY TNHH LD SON ASC-VENUSIA VN CTY TNHH SON VINADO CTY CP SON ROMA CTY CP SON TCI CTY CP SON LIEN DOANH YTUNE CTY TNHH LUCKY HOUSE VIET NAM CTY CP SON TOAN CAU CTY TNHH THUONG MAI SON TRANG CTY CP CONG NGHE CAO NHIET DOI CTY CP SXKD & CONG NGHE HTC CONG TY TNHH SON NOKIVA CTY CP SON MASTER CTY TNHH NAM VIET CTY CP CONG NGHE CAO VIET NHAT DNTN MINH ANH CTY CP SON O TO HA NOI CTY TNHH HOA CHAT SON THANG LONG CTY TNHH LUXPA HOANG GIA COMPANY LTD KOVA PAINT CO LTD KOVA TRAFFIC PAINT COMPANY MO TO KIEU OIL PAINT CO LTD NERO PAINT COMPANY LTD NUPLEX RESINS (VIETNAM) 85 186 187 0100955564 0301458040 188 189 190 191 0303552514 0100100230 3700257616 3600245416-1 192 193 194 195 196 197 0101430383 0307713709 0303325744 0303549712 0303600905 0301348954 198 199 200 201 202 203 204 205 0309983718 3700858889 0305442235 4200201906 3700356208 0309209790 0301878655 1101229750 206 207 208 209 3701789275 4100482749 0104018435 2300576736 CONG TY TNHH SON ALEX VIET NAM CONG TY CP IN & VAT TU SAI GON TAN DAT DUONG INTERNATIONAL DEVELOPMENT CONG TY CO PHAN HOA CHAT SON HA NOI TISON PAINT COMPANY LTD URAI PHANICH (VIETNAM) CO LTD VINH PHAT PAINT TRADING AND PRODUCTION CTY TNHH MTV HOA CHAT PHUONG NAM CONG TY TNHH BINH TRI CONG TY TNHH KHANH SY CONG TY TNHH TM DV TAN THAI VU CONG TY TNHH TM TAN VIEN DONG CTY CO PHAN SON DU RA CTY TNHH SON HUA BANG CTY TNHH TIN PHAT THINH DNTN GIA DAI CONG TY CO PHAN SHINEX COATINGS CONG TY TNHH CONG NGHE LAM AN CONG TY TNHH SCANCOM VIET NAM CONG TY TNHH SON CHEMWOOD CONG TY TNHH SON CONG NGHIEP THAI DUONG CONG TY TNHH SX –XK GOM MY NGHE TSC CONG TY CP HOA CHAT DONG DUONG CONG TY TNHH NAM HOANG 86 210 211 0201063779 0104286378 212 213 214 215 216 0102029745 0105176321 0310305957 3700626944 0303512303 217 218 219 220 0305925144 0309173960 3700257623 0301339540 221 222 223 0307520520 0400433488 0104553577 224 0104981773 225 226 0103606106 0104737581 227 0104987221 0104954762002 0104972560 0800854748 0104190267 0102261681 228 229 230 231 232 CONG TY TNHH SON NAM NGHI VIET NAM CONG TY TNHH TM & DV SON VIET PHAT CONG TY TNHH VAT TU KY THUAT VIET NHAT CT TNHH KANA VIET NAM CONG TY CP SX-TM DAT THANH PHAT CONG TY TNHH DIC( VIET NAM) CONG TY TNHH HY PHAT CTY TNHH THANH VIEN KIM THANH PHUOC CTY TNHH MOT THANH VIEN SON TUYEN CTY TNHH SX TM MOTO KIEU HOANG SON CTY TNHH SX TM VAN SON CTY TNHH SX-TM-DV-XD THONG DAI THINH CTY TNHH TMDV & SX HIEP NGHIA CONG TY CO PHAN SON MD VIET NAM CONG TY CP HOP TAC CONG NGHE SON TOTO CONG TY CP LIEN DOANH SON QUOC TE MY CONG TY CP SON ESSE VIET NAM CONG TY CP SON LIEN DOANH PROMA VIET NAM CONG TY CP VIETCOLOR – CHI NHANH NGHE AN CONG TY TNHH H2M CONG TY TNHH MOT THANH VIEN VIGOL CONG TY TNHH SON AILEN CONG TY TNHH SON NHAT VIET 87 233 0101503747 234 0101661944 235 236 237 238 0309909577 0900676425 0102336224 0101208572 239 240 241 0303427129 0600453851 0104862254 242 243 244 245 246 3301176404 3600718912 2500432499 0303702463 0700238417 247 3700362875 248 249 250 251 0101760818 2300448371 0304443211 3602352928 252 0310818204 253 254 255 0305618175 0303519281 0900241791 CONG TY TNHH TM & XD HALI CONG TY TNHH TM TONG HOP THANH HOANG CT TNHH MTV SX TM DV XD PHUONG THAO CONG TY CP SON HT CTY CO PHAN HQ VIET NAM CTY TNHH VAN SON CONG TY TNHH DAI HOANH SON CONG TY TNHH LIEN A CTY CP LIEN DOANH ECO VIETNAM CONG TY TNHH MTV SAN XUAT SON HAI VAN CONG TY TNHH KCC (VIET NAM) CTY TNHH SON VINH PHUC CONG TY TNHH THINH PHAT VINA CTY TNHH ATA PAINT CONG TY TNHH TAE YOUNG VINA CHEMICAL CTY TNHH DAU TU SX THAI BINH DUONG CONG TY TNHH SON HOANG LONG CONG TY TNHH SX-TM DAKY CTY TNHH SON NAM VIET CTY TNHH HOA CONG NGHIEP QUOC TE A CHAU CTY TNHH MOT THANH VIEN TM-DV VU NGUYEN CONG TY TNHH HUY AN CONG TY TNHH THIEN NGHI 88 256 257 258 0900230535 3500831872 3602489030 259 260 0300850801 3700888273 CTY TNHH SUFAT VIETNAM CONG TY TNHH TM DV SX DONG A CHAU CONG TY TNHH DAT BAO ANH CONG TY TNHH AKZO NOBEL COATINGS VIETNAM CONG TY TNHH SON LONG BAO VIET NAM ... so many previous researches were written about the total quality management (TQM) and finding key factor success to result of implementing quality management in paint and coating industry in term... Vietnamese paint and coating industry has been increasing during the time The highest achievement of Vietnam paint and coating development is to join the Asian Paint Industry Council (APIC) in. .. coating industry? How these key success factors of TQM impact the result of implementing total quality management in Vietnamese paint and coating industry? 1.4 Research methodology and scope In