INTERNSHIP REPORT Green earth logistics co , ltd

TABLE OF CONTENTSTABLE OF CONTENTS...i INTRODUCTION...iii LIST OF TABLES AND CHARTS...iv LIST OF ABBREVIATIONS...v PART 1: AN OVERVIEW OF GREEN EARTH LOGISTICS CO., LTD...1 1.1.. Formati

TABLE OF CONTENTS

TABLE OF CONTENTS i

INTRODUCTION iii

LIST OF TABLES AND CHARTS iv

LIST OF ABBREVIATIONS v

PART 1: AN OVERVIEW OF GREEN EARTH LOGISTICS CO., LTD 1

1.1 Formation and development of Green Earth Logistics Co., Ltd 1

1.1.1 General introduction about Green Earth Logistics Co., Ltd 1

1.1.2 The process of formation and development 1

1.1.3 Organizational structure of Green Earth Logistics Co., Ltd 2

1.1.4 Core markets and services of Green Earth Logistics Co., Ltd 4

1.2 General information about Sales and Logistics Department 5

1.2.1 About Sales Department: 5

1.2.2 About Logistics Department: 6

PART 2: AN OVERVIEW OF THE INTERNSHIP PROCESS AT GREEN EARTH LOGISTICS CO., LTD 7

2.1 Some tasks in the internship time at Green Earth Logistics Co., Ltd 7

2.1.1 Task 1: Seek potential customers in the Chinese and American market 7

2.1.2 Task 2: Offer, Quotation, Negotiation and Sign the sales contract 7

2.1.3 Task 3: Customs clearance and customs declaration at the sub-department7 2.1.4 Other tasks 7

2.2 The difficulties and experiences in the internship time at Green Earth Logistics Co., Ltd 8

2.2.1 The difficulties in the internship time at Green Earth Logistics Co., Ltd 8

2.2.2 The experiences in the internship time at Green Earth Logistics Co., Ltd 8

PART 3: THE REALITY OF USING ENGLISH AT GREEN EARTH

LOGISTICS CO., LTD 10

3.1 The reality of using English at Green Earth Logistics Co., Ltd 10

3.1.1 The use of English in the company 10

3.1.2 Limitations of using English in the company 10

3.2 Some solutions to improve the use of English in the working environment .11

PART 4: SUGGESTION FOR THE SUBJECT OF GRADUATION THESIS .12 CONCLUSION 13

REFERENCES 14

After more than 30 years of renovation and opening up, the Vietnamese economy has gained important achievements in socio-economic life We are increasingly integrating into the regional economy and in the world It is important

to give not only the Vietnamese enterprises a lot of opportunities but also creates many challenges for businesses With its integration into the world economy, Vietnam has been absorbing the world's advanced science and technology achievements in the development of the country's socio-economic life, especially the service sector General services and Logistics services in particular have been improved and developed to meet the diversified and abundant demand of the whole country

As a private company active in the field of logistics, Green Earth Logistics Co., Ltd has created a competitive advantage by providing international - domestic transportation services, customs declaration, etc in the most efficient way and saving cost

Being recommended and allowed by Faculty of English – Thuong Mai University, I have gratefully experienced as an intern in Sales and Logistics Department of Green Earth Logistics Co., Ltd After one month, under the valuable support and instruction of staffs in the company, I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report

I would like to express my gratitude towards teachers at Faculty of English – Thuong Mai University as well as staffs in Green Earth Logistics Co., Ltd I look forward to receiving comments and suggestions in order to perfect the paper

Hanoi, January 26, 2018

Student

Vu Thi Ngoc Anh

LIST OF TABLES AND CHARTS

Image 1.1: Logo of Green Earth Logistics Co., Ltd 1

Image 1.2: Some typical partners of Green Earth Logistics Co., Ltd 2

Diagram 1.1: Organizational chart of Green Earth Logistics Co., Ltd 3

Image 1.3: Some of key services of Green Earth Logistics Co., Ltd 5

LIST OF ABBREVIATIONS

Co., Ltd Limited Company

PART 1: AN OVERVIEW OF GREEN EARTH LOGISTICS CO., LTD 1.1 Formation and development of Green Earth Logistics Co., Ltd

1.1.1 General introduction about Green Earth Logistics Co., Ltd

Image 1.1: Logo of Green Earth Logistics Co., Ltd

Company name: (in Vietnamese): Công ty TNHH Tiếp Vận Trái Đất Xanh English commercial name: Green Earth Logistics Co., Ltd

Website: www.green-earth.vn

Address:

Head Office – Transaction Office: Room 906, CT7E Building, The Sparks

Dương Noi Urban Park, Duong Noi Ward, Ha Dong District, Ha Noi City, Viet Nam

Telephone: (84) 24 2347 7779 Hotline: 0963 474 369

Email: info@green-earth.vn

Sales Office 2: Room 501, Akashi Building, No.10, Le Hong Phong Street,

Hai Phong City, Viet Nam

Telephone: (84) 24 2347 7779 Hotline: 01648 198 196

Email: info@green-earth.vn

Sale Office 3: Floor 2, Cuu Long Building, No Trang Long Street, Ward 13,

Binh Thanh District, Ho Chi Minh City, Viet Nam

Telephone: (84) 24 2347 7779 Hotline: 0915 083 369

Email: info@green-earth.vn

1.1.2 The process of formation and development

On 18th January 2015, Green Earth Logistics Co., Ltd was established under the number 0107301592 of the Department of Planning and Investment of Ha Noi City Green Earth Logistics Co., Ltd is a 100% private capital enterprise

After more than three years of operations and accumulating experience, Green Earth Logistics Co., Ltd has become the leading supplier focusing on export-import

services, for example, international-inland freight services, customs declaration services for export-import goods, services for obtaining permits and inspecting the quality of export-import goods Some typical partners as well as organizations in the foreign and domestic of Green Earths Logistics Co., Ltd are: Techcombank, Eximbank, VIB, Sismat A.S (Sismat Water and Wastewater Treatment Plant Equipment), T S Lines Ltd, Namsung Shipping Co., Ltd, Ben Line Agencies, Hoang Ha International Logistics, CMA CGM Group, etc Therefore, there are a testament to the success and the measure of the quality of the services that the company provides

Image 1.2: Some typical partners of Green Earth Logistics Co., Ltd

1.1.3 Organizational structure of Green Earth Logistics Co., Ltd

Green Earth Logistics Co., Ltd’s organizational structure is organized in a streamlined but effective way in order to promote the initiative of the employees but still maintain the teamwork

Diagram 1.1: Organizational chart of Green Earth Logistics Co., Ltd Nguyen Thi Thu Thuy is currently the Director of Green Earth Logistics Co., Ltd For taking charge of this role, she directly supervises all business activities of the company She always put efficiency and quality as a guideline in the business operations of the company

Roles and functions of department in Green Earth Logistics Co., Ltd:

 Board of Directors:

Board of Directors is responsible for the entire operation of Green Earth Logistics Co., Ltd Board of Directors exercise the rights and duties assigned in accordance with the provisions of the Enterprise Law 2015 and relevant laws

 Sales Department:

Sales Department often manages the entire business activities including setting

up a business plan, researching and analyzing logistics market, building customer incentives, market seeking and implementing promotional activities to potential customers

 Accounting and Finance Department:

Accounting and Finance Department controls the cashing and purchasing, advises orientations and measures, regulation of financial management, implementation of the financial decisions of directors and implementation of accounting work effectively and economically

Boardof Directors

Sales

Department

Domesti

-cSales

Sales

Oversea-s

Accounting and Finance Department

Human Resources Department

Customer Services Department

Logistics Department

Docume -ntation Staff

Operatio -n Staff

 Human Resources Department:

Security for corporate human resources are managed and used effectively, to advise and assist the Director of the organization and personnel, labor, wages, emulation reward, inspection, security and defense, legal

 Customer Services Department:

Customer Services Department receives requests from customers when they have gotten a problem in using the services, checks on the system management software, analyzes the assessment according to the business process and directly handles the customer within the limits of the competent authority

 Logistics Department:

Logistics Department directly participates in and promotes logistics services with different quality and prices The completion of records and favorable customs procedures will creates a premise for goods circulated quickly, avoids the status of capital and financial losses during the time of storage at the port

1.1.4 Core markets and services of Green Earth Logistics Co., Ltd

 Core markets of Green Earth Logistics Co., Ltd:

Green Earth Logistics Co., Ltd always works with "Passion, Serious, Effective, Positive and Professional" attitude The company is focusing on and promoting the following major markets:

- Asian Market: China, Korea, Japan, Taiwan, Hong Kong, Singapore, Thailand, Philippines, Myanmar, Malaysia

- European Market: United Kingdom, France, United State, Germany, Italy, Belgium, Russia, Netherlands

- African Market

- Australia Market

 Key services of Green Earth Logistics Co., Ltd:

With the business principle of “Your cargo is mine”, Green Earth Logistics Co., Ltd is committed to the customer’s goods safety, cost savings, the shortest transportation time and the fastest customs clearance Some of the key services of the company are:

- International-inland freight services: air freight, ocean freight, road freight, door-to-door shipping, etc

- Customs declaration services for export-import goods

- Services for obtaining permits and inspecting the quality of export-import goods: declaration of chemical, energy labeling and power performance testing

- Services for renting warehouse, packing and distribution of goods

- Quality inspection of imported goods: agricultural machinery, elevator safety, imported medical equipment and so on

- Declaration of conformity

Image 1.3: Some of key services of Green Earth Logistics Co., Ltd

1.2 General information about Sales and Logistics Department

1.2.1 About Sales Department:

Sales Department is a very important part of Green Earth Logistics Co., Ltd For a service to the customer, in addition to basic buying and purchasing needs from buyers, Green Earth Logistics Co., Ltd needs to sell to earn a certain amount of profit

Sales Department includes: Domestic Sale Staff and Sales Overseas

 Job requirements for the Sales of Green Earth Logistics Co., Ltd:

- Finding international/domestic customer’s information, offering and selling services to partners through sources, channels This is the most important task, is the life of the company and determine the income of sales

- Marketing, PR, promote services of the company effectively

- Work with Lines / NVOCCs to check frequency, freight, charges and surcharges to inform customers, under pressure to meet sales targets with the Lines

to have good price

- Cooperate with other departments to handle the cargo smoothly, solve the trouble if possible and update the consignee on this information

1.2.2 About Logistics Department:

Logistics Department plays a key role in bringing the product to the right place at the right time Logistics helps solve both input and output for businesses efficiently, optimize the process of moving materials, goods, services Logistics helps reduce costs, increase competitiveness for businesses

Logistics Department includes: Documentation Staff (Docs) and Operation Staff (Ops)

 Job requirements for Documentation Staff of Green Earth Logistics Co., Ltd:

- Receive export documentation for export shipments

- Carry out export - import documents to help the client if they hire a forwarder to do, for instance, invoice, packing list, C/O, Phytosanitary Certificate, Certificate of Fumigation, other certificates, permits, quality inspection

- Transmit the export - import customs declaration for the shipments, then hand over to the Operation Staff to clear the customs office at the sub-department

- Do bill of the shipments, set up the Debit Note from the system to send the Sales, then the Sales sends to the customer

- Receive pre-alerts from Agent / Shipping Lines, declare manifest, do

"Notify on Arrival" (NOA) send to the customers

 Job requirements for Operation Staff of Green Earth Logistics Co., Ltd:

- Receive export - import documents from Sales / Docs and go to pay tax, customs clearance of outbound and receive inbound at the sub-department, ICD, port, airport

- Receive documents and requests from Sales / Docs to make documents such

as C/O, Fumigation, Phytosanitary, license, certification or go to the inspection

- Customs clearance and support Docs when required

PART 2: AN OVERVIEW OF THE INTERNSHIP PROCESS AT

GREEN EARTH LOGISTICS CO., LTD 2.1 Some tasks in the internship time at Green Earth Logistics Co., Ltd

2.1.1 Task 1: Seek potential customers in the Chinese and American market

 Searching the websites of foreign logistics agents, especially Chinese and USA agents through Internet keywords such as: JC Trans, USA Logistics Association, USA Logistics Companies, Chicago International Logistics, American Logistics Companies, etc

 Finding ways to contact foreign logistics agents through their website Some of contact ways are: e-mail, phone numbers, social media, for example, Wechat, QQ, Skype, Whatsapp and so on

 Authenticate the email of the foreign logistics agents via the link: http://www.verifyemailaddress.org/ and list the foreign logistics agents

2.1.2 Task 2: Offer, Quotation, Negotiation and Sign the sales contract

 Offer: Write an offer e-mail to foreign logistics agents The content of an offer refers to the freight services (ocean, air, international trucking), customs declaration and some related services of the company

 Quotation: When customers ask for freight price, I will quote the approved price and send quotation to customers

 Negotiation: Negotiate the price with the customer and approve this price to sign the contract

 Sign the sales contract

2.1.3 Task 3: Customs clearance and customs declaration at the sub-department

 Request the customer to provide the necessary documents for the Customs: Power of Attorney, MAWB, HAWB, HBL, MBL, C/I, Packing List, C/O, D/O, Insurance Policy, Certificate of quality, quantity

 Register customs declaration, check and complete the import tax

2.1.4 Other tasks

In addition to the above tasks, I also support Sales overseas and Documentation Staff in the job as well as enter the data on the computer and print

of the document papers