GIẢI PHÁP NÂNG CAO CHẤT LƯỢNG DỊCH VỤ PHÒNG TẠI KHÁCH SẠN HACINCO

GIẢI PHÁP NÂNG CAO CHẤT LƯỢNG DỊCH VỤ PHÒNG TẠI KHÁCH SẠN HACINCO

: TỔNG QUAN NGHIÊN CỨU ĐỀ TÀI GIẢI PHÁP NÂNG CAO CHẤT LƯỢNG DỊCH VỤ PHÒNG TẠI KHÁCH SẠN HACINCO 1.1. 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Xác lập và tuyên bố vấn đề trong đề tài m,M6,#,A/5'4/06,< 40&$.S(99&^7./7XBI/ ,4(&B&BCDK'9&n'. BDnK+9/4'(BCDK'47A7!% #,-,*g&.M)&/4'(BCDK4L- ;7,\#9,GI-[B&, )&C92#C:"* .f#'(#,#I6,$.99+ f,27L#!#'(H^7 H#Z 47,2# %M* 1.3. Các mục tiêu nghiên cứu  !"##$%&' oi'7"%404,.G:</4'(BCDK o?L6,)8B+4M,G/f/,.#'(&6, 1.99#'7"%<;7&ML, BD#&9&,Q)4&M:CMGY./ l,.&& p ['G p L q 76,<40/4'(B r , r & p  &9* oi#'7"%C'SDB,4CNM 7%"7"%# ,/#%9&;7)& /4'(BCDK99* 1.4. Phạm vi nghiên cứu ()*'g&6,7L#4,2#%M2 #Q$B&<[K92#^7d 2f,+&9 #" <&:".:,Q&$L.99 & (+,'s%4M,6,<B&kBD&#,4& [7-#)UPPtoUPP+%4M,,.#'(&$ _PuuUPvUtuTuUPa.;77&9&#* 1.5. Một số khái niệm và phân định nội dung vấn đề nghiên cứu 1.5.1. Khái niệm, đặc điểm và các yếu tố cấu thành dịch vụ phòng -).%!#/#0%  wM7Z wM7BCDM#'(kBD"!&4b6,<C/ 4'(4M^&xsytPPTvUZttjZ1!23&%, #45$,&!!67,#48 ,&#0#9&"&8,&:; gCD46,<+&9#"LM:;+<37 ./':;8+,8\IC* ?^&37#C,2ZK4G4',\&7"$ /#C#dG'!&X47M*gCDKK#'(, 4BCD4',\#'(&4<3789*NM2,DBCD K9&B&,4&9I-\#3[6,7LBCD &9* wM7BCDKZ1!%4<$5 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