Phân tích những nguyên nhân gây xung đột và khiến xung đột ngày càng gia tăng giữa giới chủ và người lao động e

Conflict between employers and workers occur with increasing frequency Establish a theoretical basis, analyze the causes and provide solutions to overcome this situation TABLE OF CONTENTS Introduction I Rationale of the problem The concept of workers The issues raised in the theory of Maslow and Herzberg's two-factor theory 2.1 Maslow's theory of needs 2.1.1 Basic needs 2.1.2 Demand for safety 2.1.3 Social needs 2.1.4 Needs to be respected 1.1.5 Self-improvement needs 2.2 Two-factor theory of F Herzberg II The cause of the problem The situation is evaluated Cause 12 Salary 12 Laws and policies 13 Labor welfare policy 14 III Solution 15 Salary 16 Law, policy 18 Employees desire to be perfect, assert yourself and respect 19 The mission of the management 20 CONCLUSION 20 REFERENCES 21 A country wants to develop, it is necessary to have the resources of economic development such as: natural resources, capital, science and technology, people, etc In these resources, human resources is the most important, are critical to the growth and economic development of every country so far A country despite abundant natural resources, machinery and modern technology but not have qualified people, capable of exploiting these resources, there is unlikely to be able to achieve the development as desired The relationship between labor and economic development, the labor force has always played a decisive role for economic activities in the resources for economic development Between human resources, capital, natural resources, technical infrastructure, science and technology have a causal relationship with each other, but in which human resources are considered to be the dominant endogenous capacity too socio-economic development of each country Compared to other resources, human resources with the leading factor is the intellectual, Gray has prominent advantages in that it can not be exhausted if known fostering rational exploitation and use, and the resources other no matter how many are only limited factors and develop effective only when combined with human resources in an effective manner So human as human resources, is the subject of creativity, a factor of the production process itself, the center of the internal forces, is the main resource decision-making process and economic development society So human resource management activities increasingly important role in the enterprise In human resource management activities, the evaluation of the work is considered to be the most important because it is the basis for improving the implementation of the work of the employees and also as a basis for making personnel decisions such as recruitment, training, remuneration of labor, from which arise the conflict between labor and package with increasing frequency Management of organizational behavior course is to help us explain the attitudes and behavior of individuals in organizations, groups and the entire organization or group of which we are members, as judged on the theory of work motivation theory of Maslow, human nature theory of MC GREGOR, Herzberg two-factor theory, the theory of fairness, expectations theory, intrinsic motivation theory of Hackman and Oldham Through this course Group will be based on two theories of Maslow and Herzberg's two-factor theory to be able to offer the right solution to solve the conflict between owners and workers, as well as offering solutions to motivate employees in general today Labor is the most important activity of human to make material wealth and spiritual values of society Productivity and efficient labor are the decisive factors in the development of the country.So people are increasingly considered to be the most important element of society as they are the crucial one for the existence and development of the country or organization rather than factors such as natural resources, technologies… Therefore, manpower management activities gradually play a important role in the enterprises Among those activities, the evaluation of the work is considered to be the most important because it is the basis for improving the implementation of the work of the employees and also as a basis for making other personnel decisions such as recruitment, training, remuneration Then, there will rise conflicts between employers and employees with increasing frequency The management of organizational behavior course help us interpret the attitudes and behaviors of individuals in organizations, groups and the entire organization, of which we are members, is estimated on the theory of work motivation such as Maslow's theory, MC’s theory of human nature GREGOR, theory of two-factor HERZBERG, the theory of fairness, expectations theory, intrinsic motivation theory of Hackman and Oldham Through the course, group will rely on two theories of Maslow and Herzberg's twofactor theory to offer the right solution solving the conflict between owners and workers, as well as motivating employees in general Maslow, human nature theory of MC GREGOR, two-factor theory Herzberg, the theory of fairness, expectations, the intrinsic motivation theory of Hackman and Oldham I Rationale of the problem The concept of workers Workers who are in the working age regulated by the law - is the common point of definitions They have committed to work with all employers, usually receive job requirements, salary and are the under of the employers’ management during the period of commitments The result of their labor is a product for others to use and exchanged on the goods market, manual products have the low exchange value, but mental products have the high one In the wide sense, the employee is salaried Work of employees is under the agreement, established between the employee and the employer Through labor results such as physical and spiritual products that the employee is paid from the employer In a narrower sense, the employees who the physical things, often in agriculture, small scale industry According to the country's Labour Code, employees are ones who are in the working age, have capable of working, are entering into and implementing the labor contract with the employers Labor Code also stipulates clearly the rights and obligations of workers when joining labor, regulations on labor contracts, handling labor contract dispute, the regime of preferential treatment, obligatory social welfare (Labor Law) From the standpoint of economics, workers who provide directly labor - a production factor and also is a form of basic service / commodity of the economy These are workers who have committed labor, products of labor to organizations and others Thus, to understand the workers we must consider the factors associated with the labor of workers such as: preparing for labor capacity, commitment and enforcement of labor commitments In the wide sense, the employee is salaried Work of employees is under the agreement, established between the employee and the employer Through labor results such as physical and spiritual products that the employee is paid from the employer In a narrower sense, the employees who the physical things, often in agriculture, small scale industry According to the country's Labour Code, employees are ones who are in the working age, have capable of working, are entering into and implementing the labor contract with the employers Labor Code also stipulates clearly the rights and obligations of workers when joining labor, regulations on labor contracts, handling labor contract dispute, the regime of preferential treatment, obligatory social welfare (Labor Law) From the standpoint of economics, workers who provide directly labor - a production factor and also is a form of basic service / commodity of the economy These are workers who have committed labor, products of labor to organizations and others Thus, to understand the workers we must consider the factors associated with the labor of workers such as: preparing for labor capacity, commitment and enforcement of labor commitments (including receiving labor requirements, methods and means of labor, labor cost, labor remuneration, the labor force), the results and the quality of labor, satisfaction and dissatisfaction of the parties to the labor contract All of these problems stem from business owners, from the decisions and policies to make employees satisfied or dissatisfied from which to improve efficiency in job The issues raised in Maslow’s theory and Herzberg’s two-factor theory 2.1 Maslow’s theory of needs According to psychologist Abraham Maslow (1908-1970), the needs of the people is in accordance with the hierarchy from low demand to high one When a group of needs is satisfied, this needs are no longer the motivation Maslow arranged human needs in five levels: - Basic Needs - Safety needs - Social needs - Esteem needs - Self-actualizing needs 2.1.1 Basic needs Is the basic needs to sustain human life itself (food, clothing, drinking water, housing, etc.) A.Maslow said that the demand has not been satisfied to the extent necessary to maintain life, other needs will not push people The physiological needs are the most basic and powerful ones of man In the pyramid, we see that these needs are classified in the lowest level: the most basic one Maslow said that needs at higher level will not appear unless these basic needs are met 2.1.2 Safty needs The second level of needs related to an individual's needs for protection, security and safety in the events phusical and among individuals in everyday life The demand for safety and security represent in both physical and mental People want to protect for their survival from the danger This needs will become the operation engine in emergency cases, danger to life as war, natural disasters or encountering wild animals This demand is often confirmed by the desire for stability in life, to live in the neighborhood security, social life in the law, to have a house to stay, Many people seek shelter by religious beliefs, philosophy is also due to security needs, this is the seek of emotional safety The social insurance regime, the regime of retirement, savings plans is also the express of meeting this safety needs 2.1.3 Social demand The third level of needs related to social behavior It is based on an individual's desire to be accepted as part of a group and include a wish of love and affection As a member of society so they need to be accepted by others People are always in need of love and attachment Level of demand shows that human have communication needs to develop Maslow put this demand after the two needs above, but he stressed that this demand is not met and satisfied, it can cause severe emotional, mental diseases Many recent studies also showed that single people often suffer from diseases of the digestive, nervous, respiratory distress than those who live with their families We also know that: loneliness can easily kill humans Many people chose to leave this world with the reason: " no one understands me around! " 2.1.4 Esteem needs The fourth level of needs related to an individual's needs of respect, recognition, prestige and involves a personal sense of competence According to A Maslow, once people begin to satisfy the demand accepted as a member of society, they tend to be self-esteem and want to be respected This led to the satisfaction such as: power, prestige, status and confidence Human desire receive the attention, caring and respect from those around him and hope himself to be a "chain" indispensable in the social division of labor system Therefore, people wish to have high status for survival and respect 2.1.5 Self-improvement needs This is the fifth and highest level of demand This needs are combined with the desire of an individual to achieve their full potential by developing and using their abilities to the maximum and most innovative Man finds themselves need to some work on their interests and only if it is done, they feel satisfied The theory of needs arrange human needs from low to high The higher-level needs will be satisfied when the lower-level needs are met Thus, according to this theory, firstly leaders have to pay attention to the physical needs, on that basis that gradually raise up to the higher demands … An individual move higher in hierarchy system of the company, they may see that the higher demand is more important than the lower levels Demands can also vary based on career stage, organizational structure, and geographic location The hierarchy of needs could also lack effective application in different cultural contexts Certain cultures can evaluate the social demand for psychological and safe needs In addition, the theory requires that a manager can identify and understand the needs of the employees This is not always easy and can lead to incorrect assumptions Done in the proper context, however, the tower needs is recognized as a useful method for the concept of encouraging employee and thus can direct an organizational behavior 2.2 Two-factor theory of F Herzberg This is a motivational theory based on the elements that make up the satisfaction and dissatisfaction of the people in the jobs Those factors were divided into two groups The factors of push: Including factors that create satisfaction of the employees’ works such as: achievement, recognition, work itself, responsibility and promotion The elements of maintenance: Including the organization's policies, governance, monitoring working conditions , human relations, safety and wages According to him, the maintenance factors is not the driving force, it is characterized by the condition factors If they exist in a working environment with a number of high quality and quantity, they not lead to satisfactory but does not have the effect of pushing or bring satisfaction However, without the existence of them, it will lead to dissatisfaction To motivate employees at work, we should emphasize on the motivating factors Although there still have some limits, Herzberg's theory has important meanings in motivating for employees From this theory, it helps managers to pay more attention to both factors, a combination of two factors to motivate II Causes of problem The situation in evaluated Vietnam is considered as countries with large, cheap labor forces and a lot of potential However, businesses are still very hard in seeking workers to meet their requirements Despite of large labor force, businesses have to compete and grab with each other to get every good workers and think of low-skilled ones So which reason makes workers and entrepreneurs not meet each other on the labor market and jobs In the market economy, the nature of the labor have many changes such as: relationships between the employer - employee, more and more specialized labor; knowledge, skills and the popular use of technology; serious working attitude, discipline, good remuneration The workers are afraid of changing, slow at making progress, which rapidly are eliminated from the labor market On the changing of relationship labor: Inthe past, direct labor relations between owners and workers is proletarian Today, the team of employees including executives and intermediate levels of management systems (eg HR director, division director, head, etc.) CEO is both a worker and a representative on behalf of the owners renting, contracting and monitoring / evaluating workers On the other hand, if the former employees totally did not relate to the ownership of the enterprises, today a number of workers, managers are hired to work but can be great for buying at cheap price or donate shares of the business ; it means that can participate in the group who have ownership of the businesses’assets as well as receive annual dividends That is superior in labor relations today About the division of labor: In societies, specialized professions together with specific expertise are increasing Managers also split, separate many sections to operate and manage the best performance So workers are also required to have expertise, skills, good knowledge to one or a few major and appropriate with organizational scale It is said to be an industry expert, the employee is still required to understand the related field to get efficiency, less errors This means that the knowledge, skill level of workers required on a high in both depth and breadth Regarding pressure at work: Today, that the employees communicate with many people, many things at the same time with a wide variety of requirements, information must be received to treat within a tight time with effective quality demanded higher and higher is normal Therefore, workers must be healthy in a unit of time to ensure good quality, output ; have high concentration, good skills, exploit the strengths of the new tools The primitive, simple forms of machines gradually are taken on by technology Proportion of high intellectual labor and creativity meet speed of development Therefore, the working methods and tools are constantly being improved, taking essential in the performance of the employees In terms of the factors of science and technology: We all know that all labor, human activities are dependent on many factors of scientific and technical equipment To get productivity and efficiency, we must have advanced and modern equipment The scientific and technical revolution is now a major driving force for the great variation in quality for all social and economic activities worldwide With the great achievements, it creates a very rapid development for productive forces Thanks to science, engineering and technology, the social labor division currently has been improved, allowing closer cooperation with each other However, the wrong side of the problem is that we have to select and have high and strict requirements, so people who not meet them will be eliminated Besides the use of labor is shortened because of the economic decline of the small companies This issue is also one of the causes making workers change jobs Regarding economic transfer: According to the Hai Phong City, we have the following statistics: Number Economic fields The total Labors recruited Labors replaced 01 Agriculture, 2.760 87 10 forestry, fisheries 02 Industry 62.728 5.712 1.081 03 Service 45.885 4.748 324 Total 111.373 10.547 1.414 Our country is an agricultural country, mostly workers are in rural areas, agriculture accounted for 70% Compared to urban areas, the percentage of workers in rural areas is higher Urbanization rate increased, which make people change from farming to another occupations In common invisible they became the untrained workers, or had to be retrained to fit the new nature of work But the drawback is that in the minds of the workers, they are still not active, not take the time to participate in learning, change their jobs to raise the level of expertise, they just search the craft worrks, or simply find jobs to make money right away Because the discipline of agricultural labor to industrial ones is still new, from free and comfortable accommodation to high discipline, restraint so adaptability is limited It is also the cause of workers quiting to work within the enterprises Causes Three reasons that lead to the strike are by wages, violating labor laws and there is no policy or welfare of the employee paid adequate attention 2.1 Salary In society, human always strive to meet their needs The efforts that have become one of the major driving force stimulating people to work hard, positive and thereby improving social, making it more civilized, along with the development of the society, the demand keeps growing, more diversifed and richer Basic demands is due to their life requires, the minimum standard of living is considered as satisfactory of the minimum needs The salary is to ensure that workers can buy the essential living materials to reproduce their own labor and for their child 11 Now, for the enterprises to operate effectively, the wage policy is one of strategies to help manage human resources, an indispensable part of business activities As for employees, salary is one of the important driving forces for them to strive to work harder Wages not only plays a great role for society as to assess the income of whole country, evaluate the gap between rich and poor in the society Low-wage policy is not enough to live on Low wages fails to stimulate the employees be loyal to enterprises, not attract talents; vice versa, good working, talented people choose other firms, where wages and income trend to increase However, the average salary is still low, salary paid for employees does not reflect the true value of their labor and is not in accordance with changes in market prices Salary is not done in sync with the economic and social policies, such as social security, education and training Currently, despite relatively high wages paid in the joint ventures, many people still want to work in the agencies or enterprises with much lower wages than that of joint ventures.The main reason comes from the concept of being difficult to ensure the advancement and development of social status when working in joint ventures This means that the foreign joint ventures does not meet the needs of promotion, advancement compared to few agencies, businesses in Vietnam… Laws and policies For a long time, a serious lack of jobs due to the slow change of thinking in the employment decision, the impact of the old management mechanism The widespread application of the "state staff" in the collective economic sector not considering issues of economic efficiency, efficient use of employees leads to lack of employment in industry and agriculture today So creation of jobs is a basic and pressing problem need to be addressed We need to change the thinking, mechanism and find a suitable way for the resolution of difficult and urgent tasks It is the responsibility of State and government at all levels, social organizations and each employees 12 Firstly, the rights of workers are not guaranteed The main reason is that the nature of labor relations does not go with orders of administration, that with an agreement on a certain job, on the basis of this side’s rights corresponding obligations of the other side This relationship shows clearly that the whole labors (including the CEO, Board of Directors and ) are obliged to observe labor discipline, rules and regulations set by workers "agreement" Practice has proved that the strikes comes from the cause of distinguishing employer and employee Meanwhile, workers feel loss of freedom, disoriented, destruction of dynamism, creativity and only act as a machine in the control of others, leading to the outbreak of fighting However, due to fears of losing their jobs, workers resigned themselves to working with "cheap" incomes If right, they not protect; wrong, not fight; are not interested in other people, not take part in mass organizations or movements of the enterprises , which create heavy and cold atmosphere, labor productivity are reduce The relationship between the employer and the employees always remains the high risk of disputes by the parties with conflicting interests However, if opposite contradictions have qualified enough to become a labor dispute or not is not well understood Therefore, the role of the lawyer is very important in counseling, guidance, legal analysis as well as representatives of the parties involved in court in order to protect the legitimate rights and interests of the person concerned Many enterprises hide laws in order to pay salary at a regulated level, cut the allowances, split wages to reduce the cost of social insurance, health insurance, or escape paying This problem probably smolders Welfare policy of labor Welfare policy for employees is not really interested, there are 68.64% of workers interviewed said the health system is not good While 86 percent of workers have health insurance to count on the public health care system The workers expressed disgruntled attitudes before weakness and confusion in the health sector 13 On education policy and system: 46.76% of workers said that the education system is not good In general, they pay attention to the effect of performance in the education system Most workers want their children to be best –educated So we need to add, modify, develop and implement the policies of social insurance, health insurance, unemployment insurance and other social security policies III Solution Salary From the above situation and reasons, businesses need to build systems of reasonable paid salaries Salary must be seen as the price of labor to produce value goods, the labor contained in commodities must be accurate and full, and wages is paid on the basis of the value of labor power, make sure that the salaried workers integrate into society To encourage talented people who work really effectively, we need to pay in term of works rather than the implementation of works That we should clarify the relationship between the salary policy and the social insurance policy, health insurance, education and renting, electricity, water, transportation furnished for senior professionals and leaders Wages must be ensured to reproduce labor, the minimum wages satisfy the workers with at least daily needs For those who are paid relatively high wages in the joint ventures but many of them want to work in offices, enterprises in Vietnam with much lower wages , salary or income is not the solution satisfies directly their needs, that is their positions Thus, the business owner or the head of aorganization should apply this theory of needs in detecting the needs of each employee and developing skills to encourage employees appropriately based on the specific circumstances Employees look forward to finding something suitable with them, receive wages that are commensurate with their effort and "open" working conditions When being satisfied with these factors, the employee will be assured and may be committed 14 wholeheartedly to the job Businesses need to have investment policies to improve their professional skills for employees Conversely, if this demand can not be guaranteed, it will limit contribution, enthusiasm, creative spirit, the result of labor is low which leading to changing, quitting jobs, working in moderation, or not being "indifferent" with his work However, in practice, workers are not satisfied with the salary they got According to statistics, up to 31% of workers not get a raise in 2007 while inflation, prices Laws and policies State should have policies, strategies, objectives, such as: employment programs targets to 2020: by all means and forms to create jobs for the majority of social workers, ensure income for labors to sustain themselves and their families, and contributing a part to society • To continue redistribution of population and employment in rural areas, gradually overcome unemployment and ineffective employment policies in rural areas • To impact on the economic development of households, produce goods in rural areas in order to create more jobs through policies of credit investment and diversified manufacturing and services The employee would like to work in a cultural environment and many social activities so that they can build social relationships Implementation of the Enterprise Law and the Labor Law to improve the relationship among the users of labor in the market economy without compromising the legitimate rights and interests of workers This creates a favorable legal environment in solving problems arising in the process of production, ensuring the legitimate interests of the parties joining labor relations Labor disputes including personal labor disputes between employees and 15 employers and between collective between collective labor with the employer Labor disputes are dealt with according to the following rules: - Directly negotiate and self-arrange between two parties in which the dispute arises - Through mediation, arbitration on the basis of respecting the rights and interests of society and comply with the law - Resolving publicly, objectively, timely, quickly and legally - The participation of trade union representatives and representatives of the labor users in the dispute resolution process The settlement of labor disputes in the agencies, organizations will be made when one party refuses to negotiate or negotiated without address and one or both parties may request dispute settlement To meet the safety needs, managers can ensure favorable working conditions, job is maintained stable and treat employees equally To guarantee the demand of relationship, the employees should be facilitated in group, given the opportunities to expand exchanges between departments, encouraging people to join their ideas for the business or organizations development Also to meet the demand of growing relationship, business or organization should have fun activities, entertainment or other holiday celebration Every employees always look forward to working with friendly managers and colleagues, and together enjoy and share the joys, the sadness, the warm and friendly binding About 31% of employees feel not satisfied with policies that help balance work and their lives Managers should strengthen exchange activities, team activities, in addition to extra hours of working among departments This activity helps to develop a sense of community or team spirit of workers and promote teamwork to work effectively On the contrary, the lack of collaboration, sharing, unity among the 16 employees in the company will make the collective spirit of work fall Adding , amending the regulations and policies on labor conditions, labor protection, prevention of labor accidents and occupational diseases, strengthening health care for workers, especially for female workers in toxic, heavy, dangerous envirnment Promulgating policies to encourage enterprises and economic sectors to invest in building houses for workers, especially in the industrial park, on the basis of state planning Regulation of industrial development must go hand in hand with new urban development and public welfare projects, including housing for workers Employees desire to be perfect, assert themselves and be respected In a latest survey, sociological experts concluded: "The relationship between the employee and the employer, in term of the nature, this is traditional relation” In term of legal one, this is equal relation, but in terms of society, it is hierarchical relations Signs of hierarchy is mental linked factors among them, form the strength of unity, will of determination is not unshakable An advice for entrepreneurs is to consider workers as his companions, try to delete the psychological conflict "employer and employee", creating a relationship of equality, love, mutual caring, encourage and create favorable conditions for them to dedicate in the voluntary, active, creative spirit contributing to build constantly in all aspects To this, besides closing the gap in the relationships, business owners must focus on training and improving human resources, reproducing labor power and implementing well policies for employees To clear “mental conflict” among employees and the employer is not “concession” solution, that is the secret of success before the requirement of current integration and development To be satisfied with the need of respect, workers should be respected about personality, qualities Beside being paid adequate wages or incomes on the relationship market, they also want to be respected for human values The managers or leaders, therefore, should have praise regulations and policies, honor widely the success and popularity of personal achievement results At the same time, workers 17 should be provided timely feedback, promotion of personnel in the new job at greater level and sphere of influence It should have appropriate honor policies for good workers, both mental and manual labor, for people who have made numerous contributions to the development of society and businesses, supplement policy of emulation in enterprises of all economic sectors The mission of the managers The manager or boss should provide the opportunity to develop personal strengths At the same time, employees need to be trained and developed, should be encouraged to participate in the process of innovation in enterprises or organizations and given conditions for their own professional development The large business corporations in the world "got" a lot of good employees, including employees who are "difficult" from different countries due to the strong gravitational mechanism of this talent resoure by giving conditions for them to possess "car and house", stable employment, high wages and the ability to advance strengths, involing entrusting them with responsibility and key leadership position in the company So, to have the skills encouraging and motivating employees, managers or leaders, we need to research and find out the specific needs of our employees and take effective measures to meet, which means that they need know to "indulge" employee reasonably and intentionally A newly recruited staff is in need of employment and income base, the creation of employment opportunities and income for the staff itself is the top priority problem For an employee has had "seniority 'in the company, everything has been matured and accumulated quite a lot of work experience, then they were paid high wages, their needs is to achieve the position in the enterprise or organization The promotion in higher positions for some staff will encourage him to work with more enthusiasm and results To create job satisfaction aiming at providing motivation for employees, 18 managers are firstly interested in the maintenance factors to prevent dissatisfaction and create favorable working conditions for workers Next, to impact on the motivating factors in order to create motivation for employees Through analysis of design, it will enrich the content of work, challenges, increase accountability, express recognition of achievement by salary increases, rewards, promotion and remuneration To supplement and improve the coordination between the state, business owners, union to resolve labor disputes and construct harmonious, stable and advanced labor relations To study, modify, supplement or improve law of labor relations to resolve disputes Along with the addition and adjustment, policymakers need to strengthen inspection and supervision of the implementation of labor law policy Adding strict sanctions for organizations and individuals who violate the policy, labor legislation Make policies to workers, labors really come to life CONCLUSION Over the course management behavior by the teacher is Dr Tran Van Binh evangelism, all participants in group that subject has given us a new vision of a field, a problem indispensable that managers, leaders need to understand, use management practices to ensure that the agencies and units, their businesses flexibly apply basic theory motivation for employees to create a comfortable working environment, encourage, motivate and reward deserving, maximize productivity, quality, work efficiency, the importance of work teamwork, communication and media, create distinct corporate culture The things that would restrict, prevent conflicts, conflicts between employers and employees Group believed that subjects with the preaching of Mr Binh - a teacher researcher with experience teaching for many of the major universities, institutions, major projects, the economic group , and with their own profound experiences during teacher leadership position as Dean of Faculty of Economics and management of the Hanoi Polytechnic University, director of the Center for Research and Consulting on Management University HUT with serious learning during all class members International Business Management PGSM H02 will bring precious 19 knowledge, useful for practical application in the management and settlement relationships of interest between employers and employees to ensure the sustainable development of businesses as well as the economy of the country Again the second group we would like to sincerely thank Dr Tran Van Binh with the lectures very practical, useful, with experience, deep practical experience of the teacher Sincerely./ REFERENCES Document Management Organizational Behavior by Dr Tran Van Binh Website: http://tailieu.vn Management of organizational behavior, the authors Nhut Huynh Nghia-University of Finance 20 ... these resources, there is unlikely to be able to achieve the development as desired The relationship between labor and economic development, the labor force has always played a decisive role... market, manual products have the low exchange value, but mental products have the high one In the wide sense, the employee is salaried Work of employees is under the agreement, established between... their interests and only if it is done, they feel satisfied The theory of needs arrange human needs from low to high The higher-level needs will be satisfied when the lower-level needs are met