ĐỘNG lực làm VIỆC, NHỮNG vấn đề TIÊU cực TRONG tổ CHỨC HƯỚNG GIẢI QUYẾT e

ĐỘNG LỰC LÀM VIỆC, NHỮNG VẤN ĐỀ TIÊU CỰC TRONG TỔ CHỨC & HƯỚNG GIẢI QUYẾT TABLE OF CONTENTS Introductions Part MOTIVATIONAL THEORIES, EFFECT FOR HUMAN RESOURCES WORKING MOTIVATIONS The definitions of organizational behavior Maslow's Theory of the Pyramic of Human Needs Herzberg Theory of Motivation and Stabilities Analysis the theory of Maslow and Herzberg .6 a Comparison of the characters b The relationship between the two theories Part MOTIVATION, NEGATIVE PROBLEMS ORGANIZATION FACING & ITS SOLUTIONS Introduce about the Organization The difficulties and problems in negative motivation Herzberg theory, working motivation improving .10 Part RECOMMENDATIONS STRATEGIES FOR WORKING MOTIVATION IMPROVING 11 The short-term strateg .12 The long-term strategy .13 Individual Assignment – Organizational Behaviors Conclusion REFERENCES Introduction An organization, whether large or small scale, they also include separated individuals, with different personalities, abilities and motivations toward live, which will decide their attitudes and needs in life And each life situations, each self characters will form the pyramid of different needs in life, however, Human-being, they always try to achieve the maximum demands in thier cycle of life The relationship between satisfactions and demands, it does not appear in the Services, Trade deals with a well-made market strategy, market segments or consumer trending for potential customers, but also be applied efficiencies in Organization Behavior Management Therefore, managers must understand the needs and abilities of each individual, groups or organization to layout the strategies, in order to promote creativity of each individual effort in the organization Skill of Human resources distributing is described: "Rowing is people, flipped boat is people" – quoting This statement refers to the strength of the consensus of the people in the organization, whether an Administrative organization, Economic organization, or just a small group Although each generation, each culture and each ethnic conceptions, different opinions, ideological and cultural work, but the demands of life, such as: living needs, safety needs, such as happiness, needs to be respected, creativity and dedication needs, according to Maslow's theory of needs Individual Assignment – Organizational Behaviors then each individual contains it HR managers apply their skills how to align personal and organizational development with the goals of promoting human being strength and Organization Development, Culture of Organization It is explained in the subjects: Behavior and Organization are detailed in the report, with the contents below: Part MOTIVATIONAL THEORIES, EFFECT FOR HUMAN RESOURCES WORKING MOTIVATIONS The definitions of organizational behavior Organization Behavior is a field of management, in which explained the behaviors and attitudes of individuals within the organization; researched of the affected individuals to teams; related individuals and teams to organizational behaviors of An organization ; research in organizational behavior and its influence on the result of the organization; targeted researches on productivity, efficiency, cohension and loyalty of positive or nagetive attitudes of individuals to the organization; scientific analyses and solve scientific issues in order to achieve an organization development and making particular organizational culture Researches of Behavior Organization are a scientific subject and explaining human being behaviors and attitudes of the following fields: Anthropology, Psychology, Social Psychology, Sociology, and Political Science treatment Through which to explain the aspects of personality, attitude, ability, motivation, perception, self improving needs, individual and organizational behaviors Precieving individual behaviors; improving the individual behavior; and predicting the fluctuations of Human resources and attitudes in work, which are a chain of managemental cycle in human behaviors in the organization, so that could bring the successful uses of Human resources in organizations to develop economic value, social value, make Organizational Culture There are many scientific theories about Individual Assignment – Organizational Behaviors human behavior in the human evolutionary chains, typically Maslow and Herzberg And in Vietnam, the organization which thoeries will be efficiently used? Maslow's Theory of The Pyramic of Human Needs People always make the questions: What are human being needs? How to meet their needs? And what motivations that will keep poeple going forward? The Pyramid of Needs, that Maslow refers to those needs of a human being, is the separated into groups, as follows: 1.Physical needs, such as: eating, breathing, sleeping, resting, drinking water, shelter, and sex, Safety needs: physical security, life safety and financial stability, The needs to be loved, be loved, and belonged: families, clubs and organizations, Needs: respected, honor and trust Self- Actualization needs: to be able to influence to other people (social recognition, famous, power), well recognized Individual Assignment – Organizational Behaviors Maslow's theory emphasizes human needs in life involves work There Maslow used Pyramic reflect the projection by the hierarchy of human needs, from basic needs, complete down to the high demand, the perfect score Formation needs and how to meet the needs of life In the hierarchy needs, Maslow focused on individuals with the demand chain improve gradually with motivation People are always looking for new higher demand to satisfy those needs And he emphasized a lack of demand or more upgrade and it relates to the advance of human motivation, he said: "one needs, once satisfied, no longer the driving humun forces and motivations" Herzberg Theory of Motivation and Stabilities Herzberg refers to two groups of factors that impact on the work of the People, including: Group of Motivations and Group of Stabilities, as follows: a Group of Motivations, said that: - The challenges in work and experiences accumulated value, also motivates click of labors and dedications Employees assess it as the maturity and experience accumulated These things make the development of human intelligence and Ethnicity - Performances and Responsibilities: to promote individuals to improve performance on the job, the managemental tools, as follows: create meaningful work; empowered; acknowledged and recognized achievements; arrange developing opportunities; - Prospects of Work: this is not easy job commitments, but a working environment that staffs are supported to facilitate working environment and dedication; recognitioned achievement and supported, ansure the chance of certification and carrier improving in the future b Group of Stabilities: - Ensurement of: wages, benefits, rewards and other aspects of private life Without satisfied labor maintenance and stability factors could cause discontent about salary, reward, remuneration of labor that bad effect to productivity and organization Individual Assignment – Organizational Behaviors stabilities, etc - Attractive and fair company policies: In which people need be rewarded, issue suitable policies, promoted positions, and needs of social relationships, - The monitoring and other working conditions: People need a stable work environment and working conditions to promote personal power and creativity, independent thinking and acting Conclusion: When the organization to ensure and maintain good elements to motivate human behaviors, then organizations will express satisfaction in the work itself In contrast, the dissatisfaction in the work comes from its unsatisfied working environment Analysis the theory of Maslow and Herzberg a - Comparison of the characters Both two theories refer to the components that impact the human life cycles From the aspect of private life needs: shelter, food, lighting, heating, and other basic physiological needs, the need for safety and stability, such as: steady job, financial security, life safety and property; demand and a personal relationship with individuals, individual and collective; challenges, prospects, achievements, status and responsibility in; to success and satisfaction in life have an impact on the public, influence and fame b - The relationship between the two theories Basically, two theories are emphasized cycle: demands  satisfaction  human motivation in work and life It is said that: satisfaction or dissatisfaction will affect human behaviors in strong and deep ways - Theory of Maslow and Herzberg emphasizes motivation as key conditions to regulate positive or negative behaviors of human beings Maslow said: human needs are met, will upgrade to higher demands, and that people always towards the higher fields in life Herzberg indicated that: people always have groups of opposite behaviors: satisfied and dissatisfied in the job factors affected them Individual Assignment – Organizational Behaviors - Either in theory, human motivation is always associated with demands and the demand is satisfied Every individual, every character, every situation will form the different needs required Part MOTIVATION, NEGATIVE PROBLEMS ORGANIZATION FACING & ITS SOLUTIONS Introduce about the Organization Company Name: Consultancy on Contruction of Building Material Project JSC, English name: Consultancy on Contruction of Building Material Project JSC Manufacturing sectors: Susultancy; designing consultancy; designed construction materials consultancy; construction materials; Investment in Production and Processing of agricultural products and minerals; Import and Export Products for Building Materials, Construction Machineries and Equipments; Manufacturing and Supplying Products of stone powders products ( for animal foods, material additions and pharmaceuticals, etc) The company is made under the Economic Division of the Vietnam Institute of Materials, Ministry of Construction From a State owner company, The company is reformed into a Joint Stock Company with 51% of State owner, following of the Decision, number: 2350/QD-BXD, date: 22/12/2005, Issued by: Ministry of Construction Capital: 13.4000.000.000 co Operation Regulations: - The subsidy: Popularly in the old departments and operation fileds of the previously state-owned companies related - Mechanism of self managements of profits and losses accounting in business planning, specially, Business and Investment Board Because, this is the new operating fields, with business expanding and opening into new market mechanism, so it needs the personal experiences, externer ownership of private companies, are gathered on the Board, and together in developments Meanwhile, the company, Individual Assignment – Organizational Behaviors with staff representatives in the Board will provide services to the Company, dealing with customers through the Company for general brand of Company Empowerments: - Delegation directly, top to down - Staff reports directly to the direct managers - Every staffs responded their jobs and ruled by regulations clearly stated in the differential recruitment Company rules under the operating regulations Organization Chart Individual Assignment – Organizational Behaviors Board of Chairman Supervisory Board General Manager Deputy Director Deputy Director Technological (Technol Center General Administration ogyEngineer Structural ing Center Sections) Finance & Center and Business Sections) & Accounting Communications Counsuling (Finance & International Cooperation Materials factory HCMC Testing Business &Investment Branch Yen Branch - The difficulties and problems in negative motivation Difficulties from old working mechanism: From the State onwer company, the company has a long term experiences and achievements of Construction Consulting A proprietary company of the Ministry of Construction, of Building Materials, the company maintains the old operation mechanism of State - owner company, lack of self independence in finding work, contracts; working productivities and fianacial effieciency - Difficulties from economic crisises: the general economic crisises around the world, with many fields Including Vietnam, the field of Real Estate and Bai Individual Assignment – Organizational Behaviors Construction in particular, and hard hits of widespread recession Facing difficulties, the company significantly reduced, impact on imcoming resources, income revenues and wages for all employees, the social welfare decreases - Difficult to individual interests rather than organization benefits: individual members of the company are young workers, the demand for high-level life cycle needed Since, the demand for housing, food, health care and child spends range at a huge level Basically, it needs to maintain and secure life When new Organizational Culture shares almost years is not sustainable Leadership role overviews are still struggling to find the right direction, difficult recession the company covered the challenges and requires the hands of the individuals in the company However, the motivation to work to sustain life and thrive in the new environment has forced some employees to leave the organization Those who stay have to those who are less professional, police department or loyal? We will use the following Herzberg theory to analyze and clarify Herzberg theory, working motivation improving Most employees transferred to the Building and Construction fields are professionals and long term experienced experts So that, they mean to look for new opportunities, new certain better working conditions Therefore, some experienced people who had moved away, it is a great loss for the company Using Herzberg theory to explain the difficulties of Organizational Behaviors, following: a Aspects of job prospects, challenges and growth: - The behavior of some previous staffs in the difficult situation of the context of the Construction and Building Materials sectors and the country crisises and insecurity Confusing Psychological attitudes of a positive job outlook makes them impatient to stick with the organization and work, as well as his career - However, some people may consider this behavior as a challenge and opportunity to assert the ability to open a new vision of view and new ways to 10 Individual Assignment – Organizational Behaviors business Because, only development and must be developed, not just a company, an industry, but also a country They wait for a chance to change b Aspects of achievement, responsibility and position: - Facing the reduce of works and contracts, becomes a huge challenge It would be difficult to mention the achievements as well as through sales imcome or annual income in 2012 The behavior of a number of human loyalty and engagement with organizations also will join the company to survive and prepare new development opportunities, proactive and consistent - It is said that: a talent, who will be always looking for opportunities and challenges from recession, and see new opportunities and challenges of recession That positive behaviors refer not only the capacity and responsibility, but also a good motivation from the staff who want to face challenges and be recorded c Aspects of stability, working conditions, company policies and wages: - When work is not stable, the behavior of the employees are diverse and contradictory Maintaining a stability for organization at this period become really hard challenges The company has quickly adjusted the policies to ensure jobs and income for employees immediately - Before the negative behaviors of employees of confusing and contradictory, leaders have created favorable conditions for employees to work and to ensure life, by the revised regulations extract % through contract sales company; Part RECOMMENDATIONS STRATEGIES FOR WORKING MOTIVATION IMPROVING The short-term strategy a Using the short-term goals reasonable and feasible - Facing the situation, with the question: "To be or not to be" - To survive or not? And of course, the question is: to survive! The immediate strategy to survive over the recession, which both the leaders and the departments agreed and applied; - The characteristics of the newly established Boards, to increase the portfolio of trades for the company Therefore, the company is relatively open policoes, to 11 Individual Assignment – Organizational Behaviors help these boards for develop the commercial developments In particular, issuing the targets for the head of each department are free to search and make commercial deals to customers directly with the company brand and capicity through his own company Thus, through the company solved the position, work for the company's staffs It is satisfied double ganis of a targets Subsidiaries, brand used, the capacity of the company records to dealing with customers It also is a supplier of services to the company, because in each department, always contribute to a complete range of commercial functions, as: Trade in Goods, enough from: Trading, Accounting, Transport and Forwarders; manufacturing plants and long - term qualified production staffs, etc - Calling for the priorities, solutions and supports from the authorities to overcome the difficulties; - Saparate reasonable and feasible goals, plans and revenues for the department; - Distribution the long - term experts of labor to separate payroll duty to departments to allocate responsibilities, and also take advantage of this perennial source of labor; - Applying the reasonable and feasible targets are employed and contracts to maintain the organization, the leaders always create conditions for staffs to bring works and contracts to the company for the favourtite purposes, rather than individual benefits; applying issues cutting % of the contract sales as regulation down 10%, to 20% b Placing Staffs and implementing reasonable layouts for work and company policies - Using the ATM card payment mechanism, not to publish the salaries and bonuses, to encourage work and dedication from staffs; - Changing the recruitment mechanism Decreasing in % of sales contracts that encourage the company recruit partners working and cooperate under each contract and share benefits but being official staffs of organization Partners who have the 12 Individual Assignment – Organizational Behaviors experiences, working in other agencies and organizations, to participate in the contract through the company This increases the reasonable and feasible successes and efficiencies, while reducing the budgets of salaries and responsibilities at the difficult recession; - Personalizing the rewards, and recognizing individual differences, which are recognized through the orders or contracts signed via the company; - Combining the chief and head of deparments with benefits and supports coupled with responsibilities There applied significant priorites to convince them to coporate with the organization, coupled with rules of collective responsibility with organization, such as: wages, revenues and welfare in each unit This seemed to reduce selfish behavior, strengthening organizational culture, cohesion, trust and fairness in each small unit; - Always ensure fair performance, to stabilize human behavior in organizations; - Ensuring that no disturbance and change seniors experts and leaders This must be guaranteed, because of current difficulties and external factors The change of leadership will reduce the role of leadership in the organization will cause confusion At this time, the employees will arise acts depressed, lost faith in the stability of the organization, job, and would like to find a new job more suitable People in the organization will be not at the same look in one direction The internal crisis occurs with the economic recession It becomes the deep crisis and Organization may cause collapse The long-term strategy a Using the long-term goals are reasonable and feasible - At this time, the last month 2012 ending, the organization seems to grow and develop after the recession In the rate of development of the country estimated, the Organization should make more strategic plans There contain no old fragmented habits, old operating recommending mechanism Any negligence of basic Construction, Investment are exposed Coming with new era, with new behavior of 13 Individual Assignment – Organizational Behaviors human, with professional and positive overall overview - Developing complete strategies of business targets that recognize the capacity and brand of Organization In the field of Construction Consultants, the company ranked third after the following units of prestige and quality, such as: Institute of Science and Technology Construction Vietnam (IBST) and Technology Consulting Corporation Testing Equipment and Construction (COCINCO) With Prestige Consulting sector of the industry since 1969, Corporation Building Construction Consultants Building Material (CCBM) achieve branding goals and become more competitive compared to units you, to develop more after the recession This is a long-term strategy Requires the company to get her back in the Depression Overcome weaknesses to grab the land in general; affect the ask for; Personnel Selection not last, less retraining; etc b Strategic development team leaders with their key role in the organization - The role of leadership in organizations Construction of a new leadership team, match the country's new development cycle Source selection and training of personnel for the company; - Create opportunities for learning and upgrading skill improvement, for professional experts and employees in the company with clear strategic of role the employees in organization development in the future Determine that investment is long – term and effective investments to organize the development and prosperity; b Human Resources Development and Cultural Organization - The thickness profile, capacity and experience, the company has it own departments, staff expertise However, during the recession, a number of staff have left the company Strategic work is now consolidated array profile experts It seems to need a long-term strategy of Human Resource Management that every organization wants to develop and always pay attention and set clear objectives - Creating a good working environment, innovation mechanism, clear empowerment and responsibility Leaders apply attention to the working conditions 14 Individual Assignment – Organizational Behaviors of each staffs of encouragement Create a comfortable work environment, fun and respect for each staff who always have positive attitude behaviors with the organization; Always cohesion individuals - Individuals and Individuals – Teams and Organization Together towards building the corporation under organizational culture in the company Conclusions The environment created individual character People are always influenced by life circumstances and work conditions There has a sequence of predictable behavior through changing circumstances, work, but there contain unpredictable behaviors chain, which impact the deep and large influences on performance That is called organizational behavior It is understood that the behavioral aspects of governance, including behavioral studies, the attitude of man to man, man in the group, and people, with organized groups There the conclusion that: good work always creates satisfactions and create good human behaviors In favorable conditions, everything will become sublimated and developed But the difficulties are creating many challenges and potential risks People will express negative behaviors And administrators must also struggling hard to find the right directions in the management of the crisises In Consultancy on Contraction of Building Material Project JSC, all properly and gradually planned removements to overcome the difficulties When the last months of 2012 has passed, the company has completed basic revenues and plans Towarding 2013 and the years over the crisis to be sustainable new professional and efficient development For more developing a brand of Consultancy on Contraction of Building Material Project JSC, with a corporation of culture full of humane and sustainable REFERENCES 15 Individual Assignment – Organizational Behaviors Slices lectures of Dr Tran Van Binh; Documents of Consultancy on Contraction of Building Material Project JSC, at Administrative Dpartment 16 ... with clear strategic of role the employees in organization development in the future Determine that investment is long – term and effective investments to organize the development and prosperity;... long-term strategy Requires the company to get her back in the Depression Overcome weaknesses to grab the land in general; affect the ask for; Personnel Selection not last, less retraining; etc... workers, the demand for high-level life cycle needed Since, the demand for housing, food, health care and child spends range at a huge level Basically, it needs to maintain and secure life When new Organizational