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Plan to develop information system in order to improve the efficiency of Management and Business in the period of five year from 2012 to 2016 and vision to 2020 in Sai Gon Instrumentation Joint Stock Company TABLE OF CONTENTS Overview of business – Sai Gon Instrumentation Joint Stock Company (SISC) 2 Business Environment 2.1 Market Demand 2.1 Competitors 3 Thực Situation of applying Information Technology, Management Information System, electronic business 3.1 Situation of Information Technology Application, Information System 3.2 Situation of Electronic business Application SWOT analysis Comparison of applying Information Technology, Information System, electromic business with competitors 5.1 Similarities .11 5.2 Differences 11 5.3 Comparation between Company’s website with website of some competitors 11 Lessons from domestic and foreign companies 6.1 Profile of scientific and technical equipment production and trading sector .13 6.2 Business strategy, Solution of Information Technology application, electronic business Online sale website of Thomas Scientific – U.S., Coleparmer –U.S .14 6.3 Lesson for company 18 Plan to develop Information system of company in the period of 2012-2016 and vision to 2020 7.1 Business strategy 18 7.2 Objective and orientation for application of Information Technology, Information System and electronic business 7.2.1 Application of Information Technology in every areas of company 19 7.2.3 Project cost estimation 24 7.2.4 Human resource preparation 24 7.2.5 Expected schedule 25 Overview of company – Sai Gon Instrumentation Joint Stock Company (SISC) Contact information: • Head quarter in Ho Chi Minh City: Address : No 27-29-31, 9A street – Trung Son KDC – Nam Sai Gon city area Binh Chanh – Ho Chi Minh city Telephone number : 08-5431 8877 Fax : 08-5431 8570 Average revenue in 03 recent years: 250.000.000.000 VND/ year • Branch in Ha Noi: Address : 11/D6 Tran Thai Tong – Cau Giay distric - Ha Noi Telephone number : 04-3747 2258 Fax : 04-3747 2260 Website: WWW.SISC.COM.VN; Email: INFO@SISC.COM.VN Average revenue in 03 recent years: 200.000.000.000 VND/ year SAIGON Instrumentation Joint Stock Co was established in 1992 (formerly known as Sai Gon Instrumentation Company) Today company becomes leading company in supplying facilities and equipment of scientific research, measurement and testing Sai Gon Instrumentation Joint Stock Company is a trading company, exclusive representative, distribution agent over Vietnam of leading manufacturers in the world: Perkin Elmer (America), Nikon (Japan), AntonPaar (Austria), Labconco (America), Quest (America), Hamilton (England), Binder (Germany), Buchi (Switzerland), Camag (Sweden)… Company’s business scopes including: - Supply facilities and equipment of laboratory and research, quality control in fields of environment, pharmaceuticals – cosmetic, foods, agriculture, aqua products, materials, petrolchemicals, life sciences… - Organize conference, meeting to promote advanced and modern analyzing technique as well as new technology applied in many aspects of research and testing - Consult customers about Technology, Equipment, Technique based on laboratory’s requirement - Supply technical service including Installation, Maintenance, Repairing, shifting position of equipment in laboratory - Supply entire technical service after installation including maintenance, upgrading for good operation of equipment together with supplying total solution for enhancing the equipment’s ability and life of equipment - Supply testing service and regulation of instrumentation for good operation as allowed specification - Supply training service and support technique of using equipment, testing and application - Supply consumed spare parts, components for equipment’s operation Company’s customers including: - Institutes and organizations such as Universities, Hospitals, Research Institutes, Testing centre, environment centre… - Foundations, research centers of Health Service, Pharmaceutical, Environment, Chemistry, Oil and Petrol, Materials, Agriculture… - Laboratory, factories, manufacturers in measuring, testing, Quality control and Quality Assurance… - International Organizations, Projects of foreign direct investment such as World Bank, JICA, EU, ADB, UNDP, WHO… Business environment 2.1 Market demand - Vietnam has prioritized investment in Science and Technology, Education and Training, Health Laboratory equipment is a required investment which is continuosly rising in long-term Generally, demand for laboratory equipment is very large; currently customers’ equipment is at minimal level or no equipment Economic development is at high level (even the world economic crisis in 2012, Vietnam's economy is growing more than 5%), the economic policy development of Vietnam government is raising demand - The non-refundable grants and low-interest loan financing or no interest from foreign countries related to laboratory equipment is very large (Danida - Đan Mạch in the field of agriculture, aqua products; grant from JICA – Nhật Bản, WB, ADB, ) - Manufacturing companies, private hospitals (both domestic and foreign) have to invest in equipment of Quality control department, environment, testing… 2.2 Competitors Currently, Viet Nam has not been able to produce laboratory equipment so mostly 100% of laboratory equipment is imported from foreign countries Company’s competitor is domestic companies and foreign companies with branches or representative office in Vietnam operating in the same business Company’s advantage is Viet Nam’s most prestigious company in equipment and service quality as well as sale revenue, distribution agent of the most famous suppliers (manufacturers) in the world for 20 years so company gains bigger competitive advantage than competitors However, the competitors are also constantly growing, they are distribution agents of alternative products which are also very competitive and popular as SISC’s products in the market, more than that the competition of newly established companies is increasing mainly in small procurement Some big rivals of company today: • Technical Materials and Resources Import-Export Joint Stock Company (REXCO) ® Address: 158/1 Xo Viet Nghe Tinh, Ward 21, Binh Thanh district, Ho Chi Minh Ha Noi branch: 13 12A lot Trung Hoa, Trung Hoa ward, Cau Giay district Website: http://rexco.com.vn • VICTORY INSTRUMENT Joint Stock Company Head quarter: 06 Hoa Ma street, Hai Ba Trung district, Ha Noi Representative office in Ho Chi Minh city: 91 Nguyen Binh Khiem, District Website: http://victory.com.vn - Trung Son TSSE joint stock company Head Quarter: 156/8 Cong Hoa Street, Ward 12, Tan Binh district, Ho Chi Minh Ha Noi office: No 7, Garden House building, lane 229 Pho Vong, HN http://www.trungsontsse.com.vn The actual situation of applying Information Technology, Information system, electronic business in Company 3.1 The actual situation of applying Information Technology, Information system Now all company’s staff is fully provided desktop computer or laptop Company is using Local Area network in Ha Noi and Ho Chi Minh City, information sharing, database, hardware (printer…), company’s website When recruiting, all candidates are required minimum level of informatics proficiency in office, good internet skill, and average English ability or higher depending on working positions (all four skills: listening, speaking, reading, writing) Some typical applications of Information Technology, Information system such as: - Office automation: WinWord, Excel applications, email (especially report, information exchange between Ha Noi and Ho Chi Minh city, with partners, …), digitizing materials for business, management, keeping as archives, … - Transaction processing - Exploit database (by internet): partners, customers, competitors, exhibition, specialized magazines, references, professional research documents… - Managing customer relation, service and relation with suppliers, managing inventory - Local Area Network for sharing information and data… Finance: statistics, applying software of data analysis Company now is using business accounting software MISA for cost saving - Operation Management: internal company, besides some required applications of tax office, customs, other government administrative organizations… - Application of supporting software in detecting equipment’s errors in maintainance of equipment - And many other applications 3.2 The real situation of applying electronic business Company’s website: WWW.SISC.COM.VN, in my opinion, for a trading company operating in the field of supplying equipment specializing in technical science, the only distribution representative in Vietnam of the number one laboratory equipment manufacturer over the world, also needs to be improved and supported but is quite useful for company’s business The reason is for customers who want to purchase equipment, it is easy for them to find us by manufacturer’s website, or at our company’s website and will contact with company for consultation and other support An important characteristic in trading is customers carefully consider the brand name, equipment’s features, the actual application, this equipment must have extremely high accuracy to be applied in researching activities, little number of manufacturers meets the customer’s requirement and customers will come to Company SISC now has advantage in business due to experience, good exclusive suppliers Image 1: Contact address of Vietnam market in Website Perkin-Elmer (America) Specific evaluation of Website WWW.SISC.COM.VN: • (1) Homepage: good design - Eye catchy interface, friendly layout for users Gracious color and layout, suitable with recommended products - Introduce the overview of website’s main contents Image 2: Homepage of company’s website • (2) About company: just introduce the main feature of company, don’t have articles introducing about company and upgrade new articles • (3) News: Good design However, updating information in business, related news to company’s activities is not diversified and regular… Image 3: Company’s news page • (4) Online sale module Mainly receiving the requirement of goods, price and other supporting requirement from customers and then specialized section will reply customers through email, telephone, face to face, not conduct online sale Typical features as followed: - Products management - Manufacturer management - Grade management - Management of product unit - Management of product group Not available feature: - Managing comments - Managing online payment - Managing orders - Stall configuration - Managing currency unit Image 4: Products page • (5) Members: Website is not allowed users or customers to register to be website’s members • (6) FAQ: don’t have managing feature under the form of questions and answers • (7) Search: - Help to search information as key words - Able to commonly search in the whole system, not allow to advanced search for each area • (8) Contact: Allow to send and receive directly in website - Managing contact information in website - Managing the section receiving contact (Network management staff) - Managing and replying inbox (professional section such as business, products, technique, warranty, administration… will be responsible for replying and supporting… inbox within their range of management) • (9) Web link: not available Create link to other website: Website of supplier, manufacturers, information about standards, measurement… is very important Company needs to fully pay attention to support useful information for customers • (10) Website visiting: Don’t collect the number of visits and online users as year, month, date, hour, browser, accessing country, operation system, and searching server • (11) Voting: don’t have feature of creating voting in website • (12) Support: not available This feature is very important in supporting customers about information, technique, documents of product recommendation, user manual… • (13) Link with website providing search service: not good • (14) Other features: integrated Vietnamese keyboard SWOT analysis: 4.1 Strengths: - Company is equipped the property system of computer technology, office and - professional software Company already invested in LAN, sharing information, hardware and assigning - duties Company’s staff is proficient in computer programs meeting job requirement Training program separated as professionals and users is available Information technology is applied in office automation, accounting, tax, customs, - stock management and human resources fast and accurately Suppliers support testing equipment and software detecting errors which make maintenance become faster and precise and help to improve company’s prestige 4.2 Weaknesses - Management board, company director have not been aware of the importance of - information technology properly Company doesn’t have strategic vision of a plan to develop information technology - in short term and long term, invest in information technology insufficiently Organizational structure doesn’t have an important position which is CIO Website is not nice designed, company don’t have professional staff in web - designing Application of software, information system in decision making of company is not effective 4.3 Opportunities - Demand for laboratory equipment is very high, investment fund is constantly increasing Opportunities for companies operating in this business to expand and develop are very elevated - Informaton technology develops, application of information technology in managerial and operating activities of business and production facilitate companies to make decision fast and properly Information technology help to update immediately and connect information within company, check and supervise the procedures and analyse financial data of company as well as market performance - faster and more accurately Electronic business is a big opportunity for company Nowadays, companies are able to invest in information technology (software and hardware) easily with good products and quality of many suppliers 4.4 Threats - Company doesn’t have a strategic vision to plan a development of information technology in short term and long term; investment in information is insufficient while the development of information technology and electronic business is inevitable Company doesn’t have a strategy and sufficient investment in information technology, if company’s rivals take advantage of this, competitive - advantage of company will be lower than its rivals Manufacturers (suppliers) will underestimate company if investment in information technology is lower than competitors while they are always waiting for a - opportunity to win contract with exclusive distribution agents of company Inadequate investment in human resources especially CIO position will lead to the ineffectiveness or failure in application of information technology, information system and electronic business Company needs to recruit and train this position and - Website operational and designing staff Data security and network security: the risk of important information loss through computer network or by company staff is totally possible Information lost can be caused by wrong deletion of data Company should have adequate methods for network security Comparison of company’s information technology, information system, electronic business with rivals 5.1 Similiarities: The application of information technology, information system, electronic business is basically the same with SISC: office automation, local are network, accounting software, stock management… Due to the nature of business, the current scientific and technical equipment is mostly imported under orders, company only imports in advance a number of general laboratory 10 equipment which customers demand more frequently (both users and trading companies) for retail so the IT application, information system is less difficult According to our analysis, like SISC, competitors don’t really apply information technology in strategy and business vision 5.2 Differences: Due to business nature, now in Vietnam market the procurement is mainly conducted by government budget through bidding, importing under orders because companies don’t focus on retail, according to our research, the application of information technology, information system between companies is not significantly different 5.3 Comparing company’s website with other competitors’ website • Technical Materials and Resources Import-Export Joint Stock Company (REXCO) Head quarter: 158/1 Xo Viet Nghe Tinh, Ward 21, Binh Thanh district – Ho Chi Minh city Website: http://rexco.com.vn/ Trading scientific and technical equipment is only a trading area of Rexco This area is mainly developed and operated by the Northern office Similar to SISC’s website, even the introduction about products and services is not clear and separated as products and group of products Online sale and advanced search are not available; information is not upgraded, unavailable link to manufacturer of equipment… Image 5: Homepage Website http://rexco.com.vn/ 11 • VICTORY INSTRUMENT JSC Head quarter: 06 Hoa Ma street , Hai Ba Trung district, Ha Noi Website: http://victory.com.vn This page already had link to other manufacturers and member registration Other criteria are also similar to SISC’s website Image 6: Website’s parter http://victory.com.vn • Trung Son T.S.S.E Scientific Equipment Joint Stock Company Head Quarter: 156/8 Cong Hoa Street, Ward 12, Tan Binh district, Ho Chi Minh city Website: www.trungsontsse.com.vn/ 12 Its name of domain is quite hard to remember, Vietnamese language is not availavle, also online sale service, available link to manufacturers’ website and voting products for users Image 7: Homepage Website http://www.trungsontsse.com.vn/ Lessons from domestic and foreign companies 6.1 Profile of scientific and technical equipment business and production industry People, based on their findings, have used instruments, laboratory chemicals for a long time Manufacturing scientific and technical equipment actually developed for over 100 years Currently, this sector has grown strongly, produced laboratory equipment for all branches of science The equipment is sophisticatedly produced with high reliability and accuracy The well known manufacturers of laboratory equipment in the world are mainly in countries such as the U.S., Germany, France, Switzerland, Italy, Japan, and Australia Other European countries also have laboratory equipment manufacturers but prestige and application of the equipment is much less than other countries Some Asian countries are making significant progress in the scientific and technical equipment manufacturing industry such as China, Taiwan, and South Korea 13 Reputation of a manufacturer is confirmed by quality of equipment such as durability, under all weather conditions and the following important characteristics: accuracy, reliability, stability, repeatability of measurement, analysis software, other utilities, etc This evaluation is conducted by users as scientists analyzing and empirical assessing in worldwide, additionally, this also needs to be reviewed as good by the quality measurement standard organizations and professional journals For example: there are many manufacturers producing a simple device such as electronic balance, among the famous manufacturers, only two manufacturers in the world can produce type of balance with accuracy of 0.000001 or more is Metler Toledo - Switzerland and Sartorius - Germany For some typles of laboratory equipment, it is common that a few manufacturers have outstanding reputation Scientific and technical equipment is the specialized equipment business influenced by the characteristics of the buyers specialized in the marketing and sales plan Purchasers consider very carefully before making decision to buy Trading companies of any countries are keen to become a dealer of this famous brand for a successful business If not, they are also the official distributors for a certain manufacturer, they have a team of application specialist in Chemistry, Physics, Biology, Environment, Medicine, to advise client about devices, marketing devices and sell equipment; they should also have a team of engineering for installation, warranty, maintenance, user manual who have knowledge of automation industry, electronics, good understanding of chemistry, biotechnology, optical and are well trained in laboratory equipment Companies need to have people in charge of business, and technical sales of suppliers that they represent 6.2 Business strategy, IT application solution, ecommerce online sale website of trading and production company Thomas Scientific - U.S and Colepamer – U.S They are global companies operating in the trading and production of scientific and technical equipment Initially they only worked in the commercial sector They are distributors for many different manufacturers, including a number of substitute equipment manufacturers They have a very successful business for many decades and produce a number of devices in about 10 years They provide almost 100% of the laboratory equipment, tools, chemicals and necessary accessories for a laboratory in the field of analytical chemistry, 14 environmental technology, etc Company has Catalogues about the list of devices, with online sales website and Ex-work price - U.S so buyers can choose the list of necessary equipment after researching and comparing among equipment models of one or more providers, developing initial estimated budget and then ordering online or getting the support of agents depending on the market With their reputation in hundreds of years together with good service, convenience to the buyer, their business is very successful and growing Business strategies of well-known companies listed above are based mainly on becoming dealers for the well-known equipment manufacturers; sales under orders to save costs (capital and warehousing, ), to maintain a certain amount of equipment commonly used in the industry, simplicity, low cost to be able to direct sales Orders are normally followed the common procedures as follows: confirmation of customer’s order → payment or deposit (credit cards, T / T or L / C) → order from company to manufacturer → delivery → after-sales services Their warehouse is located in a area Whatever the dealers or countries, products are moving away from this repository In addition to IT application, information systems such as office automation, transaction, local area network, etc., they also focus on the application of EPR solution such as financial and accounting system, sales business, warehouses, human resource management As said, their e-commerce application is very good, according to our assessment, the limitation in our website is not found in their website • Thomas Scientific – U.S Address: 1654 High Hill Road, Swedesboro, NJ 08085, U.S.A Website: http://www.thomassci.com Thomas Scientific is a company supplying laboratory equipment globally from 1900 In addition to equipment, good and reputable service, global brand name, Thomas’s website is nice designed, continuously upgraded (the latest total upgrading in 2009) for a website like today Provisionally comparing according to criteria (13 criteria) of evaluating strength and weakness for company’s website, this website is well qualified Lesson: - Company should consult and follow http://www.thomassci.com to complete its website 15 - Always upgrading and improving website Image 8: Thomas’s Website http://www.thomassci.com 16 • Online sale Website of trading and production company Coleparmer – U.S Cole-Parmer North America, 625 East Bunker Court Vernon Hills, IL 60061, USA is a company operating in the field of providing scientific and technical equipment from 1955 Website is designed as Thomas’s website fulfilling the requirement of electronic business Business strategy, solution to apply information technology, electronic business Image 9: Homepage http://www.coleparmer.com/ 17 6.3 Lessons for company To maintain the current business strategy (as the exclusive sales agent in Vietnam of the world number one laboratory equipment manufacturer in this business sector) Have the appropriate investment in both human and material resources, strategy of IT applications, information system, e-business in business strategy for each period Pay attention to upgrade website by learning and referring to the websites such as Thomas or Coleparmer’s website Always improve and upgrade website to suit actual condition of the business environment Plan to develop Information System of company in the period of 20122016 and vision to 2020 7.1 Business strategy Maintain top position of scientific and technical equipment business in Vietnam Market segmentation: Customers have the ability to buy the best equipment at reasonable prices Not select low price equipment segment Competitive advantage: as analyzed above, the number one priority of the company's business strategy is to continue as the exclusive sales agent in Vietnam of the world’s 18 number one manufacturer of laboratory equipment in this sector and become the exclusive sales agent of the manufacturer in the field of biotechnology, such as Amersham Biosciences - U.S., Biorad - U.S This is company's product; these products are different with the products of other manufacturers The manufacturers of that company is their representative in Vietnam is the world's number one company, company has a large number of customers because of the reputation of device, after the device used when learning at college, working and studying locally and abroad, and of course after they have to consider very carefully Marketing strategies, product promotion: participating in trade fairs locally and abroad; funding specialized conferences; direct marketing; showroom for product introduction in Hanoi and Ho Chi Minh City HCM; Building other local offices to satisfy demand, sales and better after-sales service; at least opening offices in the Can Tho city and Da Nang city or Hue city In addition to currently selling for projects, bidding to provide equipment for the Ministries, Departments, Research Institutes, Universities, Projects funded by foreign organizations or direct sales to factories, industrial factories, Quality Control, laboratory , company will expand online sales, promote products and improve prestige and company brand It should adequately invest in Information Technology, e-business and information system to satisfy business strategy Company director will concurrently hold the CIO position due to company size is small At the same time, recruiting IT assistant position assisting the director in addition to hire companies specializing in IT 7.2 Strategy of applying Information Technology, Information System, electronic business 7.2.1 Applying Information Technology in every company’s activities  Sales - Update sale data right after warehousing in Ha Noi or Ho Chi Minh city - Identify immediately inventory in stock 19 - Identify salary and bonus according to sale revenue of sale staff and completion level of assigned sale target - Identify profit and commission of dealers at that time  Customer service - Database for each customer - Personal information - Information on sale history - Plan to celebrate customer’s anniverary  Accounting - Finance - Using accounting software: conveniently, fast, cost-saving and precisely - Identify financial report weekly and achieved target as expected target - Determine the optimal cash flow at each time  Human resource management: personal data, qualification, salary, bonus, insurance…  Office automation: WinWord, Excel, email (especially report, information exchange between Ha Noi and Ho Chi Minh city, with partners, …), digitizing materials for business, management, keeping as archives, …  Transaction processing: email  Exploit database (by internet): partners, customers, competitors, exhibition, specialized magazines, references, professional research documents…  Local Area Network for sharing information and data…  Operation Management: internal company, besides some required applications of tax office, customs, other government administrative organizations…  Application of supporting software in detecting equipment’s errors in maintainance of equipment Promoting online sale: 20 Design website effectively is very important for SISC to business and serve customer better, improve business efficiency, save cost in business An effective website will contribute positively in improving the SISC’s prestige and brand name towards customers and suppliers Nowadays, developed Information Technology, computer network together with the legal support of countries, payment, high security feature of commercial banks, the development of e-commerce is inevitable Completion and improvement of company’s website: http://sisc.com.vn/ is required The way to complete follows website model of Thomas – America which is http://www.thomassci.com Features and applications need to be added to website: • Add online sale module Together with receiving request of goods, price and supporting from customers, specialized section will reply customers through email, telephone, face to face Add online sale module with typical features as followed: - Managing comments - Managing online payment - Managing orders - Stall configuration - Managing currency unit …… Online sale – saving and convenience for both sellers and buyers Online sale module will help customers build expected costs for purchasing facilities and equipment and when customers already estimated costs, types of product and quantity with standard and specification of equipment supplied by company, the possibility of purchasing company’s products by customers is very high It is convenient for customers to purchase spare parts, accessories, chemicals and consumed materials • Add: Member: allow users and customers to register to be members of website • Add: FAQ: add managing feature under the form of questions and answers to support customers • Add: Search: Add feature: allow advanced search for each area Search history: according to types and products 21 • Add: web link: Create link to other website: Website of supplier, manufacturers, information about standards, measurement… is very important Company needs to fully pay attention to support useful information for customers • Add: Website visitting: collect the number of visits and online users as year, month, date, hour, browser, accessing country, operation system, and searching server • Add: voting: add feature of creating voting in website • Add: Support: add this feature which is very important in supporting customers about information, technique, documents of product recommendation, user manual… • News: updating information in business, related news to company’s activities is not diversified and regular… • Pay attention to link users’ search with company’s website so that many people know about website Notes to Website: • Technological solution: - System is developed as Portal facilitating the centralized management of information effectively and serving customer best - System is developed by programming language ASPX 2.0, Portal SQL Server database - System is developed on Web 2.0, able to be operated remotely, help the administrator manipulate website administration at any time, in any location that internet connection is available - The system is designed openly and ensured the flexibility: i Flexible designed in terms of content, allowed to change, add categories, update data with both text and images without the assistance of technical experts ii Allowed to develop new connection without rebuilding the page or changing the system’s structure iii Easy for maintenance and upgrade as well as develop in the future - Fulfill the Vietnamese TCVN-6909 encoding (Unicode) for code display and storage - Support many different Web browsers such as: Internet Explorer, Mozilla FifeFox 22 Google Chorme • Ensure safety and information security, rights of use and exploitation of the user Design of data security: Ensuring information safety, data security for a long time is a great concern to IT staff, we understand that system of information storage is extremely important and not everyone can access and manipulate with them To satisfy demand for information safety and security, we provide model of three-layer protection as follows: Protected by Network operating system: Windows Server provides a way to protect and prevent unauthorized access and manipulation on the network by providing a person username, password and the rights Based on the rights given, the user will only be accessed and processed the information handed over Protected by security mechanisms of the database management system: SQL Server is integrated with Windows server to allow users to have rights on each data that it stores Users can access the network but still have to provide for SQL Server username and password to access the database you need Protected by application: The application program we develop offers functions that allow the system administrator to grant permission to each user Depending on the rights of each person, program allows that person to interfere with some functions of Website User Windows Server Rights to update system? Website system Permitted functions integrated in Web SQL Server 2010 Allow to access database? Access to what database? Rights of those database? Database Backup safety data Main 23 Database Backup Database Initial protection: This depends on how company manages computer devices protection such as: protection and security of server system, workstation and local area network Implementation of necessary protective measures to ensure that only staff with new tasks can use the workstation and server systems Backup data: Windows server, SQL Server allows user to schedule automatic data backup to other storage devices such as Tape, CD-ROM or Hard Disk With Tape or CD-ROM storage technology currently, with very low price, users are easy to have copy of data keeping in secure place to prevent incidents happenning to systems In addition, SQL Server and Windows server also provides function to restore data from the storage device to system easily Clustering Technology: To ensure continuous server operation, system will need to add another server to Backup for current server Both servers will run under the control of clustering mechanism When main server fails, the other server will automatically assume a major role User’s transaction is done as usual and does not see any unusual phenomena 7.2.2 Project budgeting NO Items Server, Data storage, Firewall hardware device Website upgrading Accounting and financial software Sale software Customer service software Hiring professional IT for system maintenance and Unit: VND Cost 1.000.000.000 200.000.000 100.000.000 500.000.000 100.000.000 1.000.000.000 updating Subtotal Provision cost (5%) Grand total 2.900.000.000 145.000.000 3.045.000.000 3.2 Participated staff Company permanent staff: 01 Outsourced staff: 05 Other flexible personnel from specialized departments 24 3.3 Expected schedule NO Tasks Stage 1: Writing project proposal and estimating feasibility of Duration 02 months project Stage 2: Hiring staff to design software Stage 3: Purchasing hardware and testing software application Stage 4: Application deployment Total 08 months 02 months 03 months 15 months -The end- 25 ... Not select low price equipment segment Competitive advantage: as analyzed above, the number one priority of the company's business strategy is to continue as the exclusive sales agent in Vietnam... Based on the rights given, the user will only be accessed and processed the information handed over Protected by security mechanisms of the database management system: SQL Server is integrated with... module Mainly receiving the requirement of goods, price and other supporting requirement from customers and then specialized section will reply customers through email, telephone, face to face,