Báo cáo thực tập khoa tiếng anh internship report

VIETNAM UNIVERSITY OF COMMERCE ENGLISH DEPARTMENT - - INTERNSHIP REPORT Company: HUYNH CAT LONG CO., LTD Supervisor: Ms Nguyen Thi Thanh HuyenStudent: Class: K48N1 Student Code: 12D170004 Nguyen Thi Mai Anh HANOI, 2016 TABLE OF CONTENTS PREFACE HÀ NỘI - 2015 LIST OF ABBREVIATIONS .5 LIST OF TABLES, DIAGRAMS AND IMAGES .6 CHAPTER AN OVERVIEW OF TOAN PHAT COPPER TUBE JOINT STOCK COMPANY 1.1 Formation and the development of Toan Phat Copper Tube Joint stock Company 1.1.1 General information .7 1.1.2 Foundation and development history .7 1.2 Business areas 1.3 Organizational structure 1.3.1 Diagram of the company’s organizational structure .8 1.3.3 List of managers 10 CHAPTER TOAN PHAT’S BUSINESS RESULTS ANALYSES 12 2.1 Core markets and products 12 2.1.1 2.2 Products 12 Business results analysis 13 2.2.1 Revenue and revenue structure .13 2.2.2 Cost and cost structure 15 2.2.3 Profit and profit structure .16 2.2.4 Capital and capital structure 16 2.2.5 Labor and labor structure 17 2.2.6 Salary and salary structure 18 2.3 Evaluations of business activities 18 2.3.1 Strength 18 2.3.2 Weaknesses 19 PART TOAN PHAT’S EXISTING PROBLEMS 20 3.1 Existing problems in the company 20 3.1.1 Capital 20 3.1.2 Expanding markets 20 3.1.3 Other problems 21 3.2 Suggested solutions to improve the performance of Toan Phat 21 3.2.1 Solutions to capital 21 3.2.2 Solutions to market development .22 3.2.3 Other solutions 23 3.3 Using English in business 23 3.3.1 Reality 23 3.3.2 Suggestions to improve efficiency of using English in the company .24 CONCLUSION 25 REFERENCES 26 PREFACE That Vietnam joined the WTO in 2007 marked a turning point to the local economy Recently, a number of free trade agreements or FTAs have been signed between Vietnam and other regional and international partners, creating significant changes which have opened up numerous opportunities and posed not a few challenges to domestic enterprises as well Above all, the most obvious things to see are the favorable conditions to develop and expand production and trading Serving as a medium-size-enterprise operating in producing and trading different types of copper tubes used widely for air conditioner, ship-building industry and construction, Toan Phat Copper Tube Joint Stock Company has grasped opportunities, extended investments and gained significant results Being recommended by the teacher in English Department- Vietnam University of Commerce, i have gratefull experienced as an intern in the Sales Department of Toan Phat Copper Tube Joint Stock Company During one month (from January 2nd to January 29th 2016), under the hearted support and instruction of the company’s staff, I was able to apply the knowledge obtained at university to practices and collected some important data to write the internship report Due to the limitation of time, knowledge and experience, the report would properly have several mistakes I would be grateful to receive any comments and suggestions from the teacher to better the report I would like to express my sincere thanks toward teachers in the English Department-VUC, especially the valuable guidance from my respected supervisor-Ms Nguyen Thi Thanh Huyen who has helped me a lot in order to perfect the paper Hanoi, February 15th 2016 Student Le Thi Hong Ha LIST OF ABBREVIATIONS UAE The United Arab Emirates VND Vietnam Dong HR Human resource GDP Gross Domestic Product WTO World Trade Organization EU European Union The USA The United State of America LIST OF TABLES, DIAGRAMS AND IMAGES Diagram 1.1 Organization structure of Toan Phat Copper Tube Joint stock Company Table 1.1 List of Toan Phat Copper Tube Joint stock company’s management staffs 11 Picture 2.1.1 Some key products of Toan Phat Copper Tube Joint Stock Company .12 Picture 2.1.2 Key partners of Toan Phat Copper tube Joint Stock Company .13 Table 2.1 Company’s revenue in the period of 2013-2015 14 Table 2.2 Costs for operation of Toan Phat Copper tube Joint Stock Company 15 Table 2.3 The company’s profit in the period of 2013-2015 .16 Table 2.4 Statistics of the company’s labor qualification 17 CHAPTER AN OVERVIEW OF TOAN PHAT COPPER TUBE JOINT STOCK COMPANY 1.1 Formation and the development of Toan Phat Copper Tube Joint stock Company 1.1.1 General information - Company name: Toan Phat Copper Tube Joint Stock Company - Logo (picture 1.1) - Type of business: production company Office: 11 Thinh Hao I, Ton Đuc Thang, Đong Đa, Hanoi HCM based office: 88 Pho Co Đien, Ward, 11 District Company address: 206 road, D area, Pho Noi A Industrial Park, Van Lam district, Hung Yen province, Vietnam - Fax: +84 7326292/96 - Email: ruby@toanphat.vn - Website: http://rubycopper.vn - Bank account: 0021001225757 - Tax code: 0900246768 - Representative: Mr Nguyen Huu Khoi 1.1.2 Foundation and development history Toan Phat Copper Tube Joint Stock Company was founded in April 2006 The factory is located in 206 road, D area, Pho Noi A Industrial Park, Van Lam district, Hung Yen province, Vietnam, inside the Hanoi-Hai Phong-Quang Ninh dynamic triangle economic area with an abundant labor supply and convenient transport system creating favorable conditions for production and business activities After nearly 10 years of operation, in the context of continuous fluctuating local and international economies, Toan Phat Copper Tube Joint stock Company has faced a lot of challenges in expanding markets, finding partners and seeking for material suppliers However, with appropriate strategies from the Director Board and the best efforts made by the whole company’s staff, Toan Phat Copper Tube Joint stock Company has step by step addressed difficulties and become a prestigious brand in producing various types of copper tubes used for air conditioner, ship-building industry and construction At the time being, with not only a number of enthusiastic, innovative and skillful staffs but the chains of advanced equipment and up-to-date technology also, Toan Phat Copper Tube Joint Stock Company has ability to produce high and stable quality products at low costs 1.2 Business areas The major businesses of Toan Phat Copper Tube Joint stock Company are producing and trading different types of metals including black metals, color metals and rare metals, especially copper tubes used for air conditioner, ship-building industry and construction Besides, the company also buys and sells different kinds of scraps, industrial producing materials and plastic materials 1.3 Organizational structure 1.3.1 Diagram of the company’s organizational structure The organizational structure of Toan Phat Copper Tube Joint stock Company is the single-level structure The company is an economic independent body with sufficient legal status to directly contact banks, customers and take responsibilities for managing and using the capital source effectively The company’s structure is closed centrally organized which is convenient to the management and economic accounting Board of Directors Human Sales Technical Accounting Quality Resource Department Department Department Testing Department Room Production Plant Electromechanical Warehouse Department Diagram 1.1 Organization structure of Toan Phat Copper Tube Joint stock Company (Source: HR Department) 1.3.2 Functions of the departments Board of Directors: this is the highest authority of the company taking responsibility to make all decisions related to development strategies, production, business and market development plans, etc., Technical Department: this is the vital department for production plant, being in charge of solving all technical problems, supervising and operating the production process, the demand for materials and regularly reporting to the Board of Directors Sales Department: functions of this department are to establish and adjust the company’s business strategies; operate other activities including seeking for potential partners and clients, introducing products to customers, carry out all the trading procedures and so on Accounting Department: this department directly manages the company’s financial status, taking responsible for accounting the business activities; managing company’s assets and capital; reporting to the Director board; setting up financial plans; mobilizing capital for business operation; supervising the implementation of the finance related contracts; collecting debts and writing business reports Human Resource Department: takes responsible for all the problems of labor recruitment, salary, labor regime, labor policies and writes related reports Quality checking Department: function of this department is checking quality of materials before production process and products, ensuring the final goods are qualified Production Plant: this is the place where products are made and all the production related decisions are implemented The final products are first checked here before being stored at the warehouse Electromechanical Department is in charge of maintaining and repairing machinery serving the production In general, the organization structure of Toan Phat is quite compact with the close connected between different departments, creating favorable conditions to the effective and stable production 1.3.3 List of managers 10 Some key partners of Toan Phat Copper Tube Joint Stock Company are Sam Sung, Vietnam Mineral Corporation-VIMICO, Nikko Joint Stock Company Vietnam, DUPONT Vietnam, POSCO Corporation Vietnam, Military Bank, ViettinBank and so on Picture 2.1.2 Key partners of Toan Phat Copper tube Joint Stock Company 2.2 Business results analysis 2.2.1 Revenue and revenue structure The table below shows an overview of revenue operated by Toan Phat Copper tube Joint Stock Company in the period of years (2013-2015) 13 Table 2.1 Company’s revenue in the period of 2013-2015 (Unit: VND) No Criteria Revenue from goods sold and services supplied Deducted amounts Net revenue from goods sold and services supplied 2013 2014 2015 40,570,000,000 42,350,000,000 44,245,000,000 811,40,000 847,000,000 864,000,000 39,758,600,000 41,503,000,000 43,381,000,000 (Source: Accounting Department) During the period of 2013-2025, the economic crisis broken out from the USA in 2008 showed several signs of declining but still left some prolonged effects, leading to the slow recovery and growth In 2014, there were quite a few positive changes in the Vietnam economy with GDP growth of 5.89%; inflation was kept at the lowest level in the past 10 years, at 1.84% However, the purchasing power was relatively low, which had negative influences on business results of almost enterprises in general and Toan Phat Copper tube Joint Stock Company in particular The revenue table above shows that, the company’s operation is developing with a not very high but regular increase in revenue, of billion per year 2.2.2 Cost and cost structure 14 Table 2.2 Costs for operation of Toan Phat Copper tube Joint Stock Company (Unit: VND) No Criteria 2013 2014 2015 Production cost 18,850,000,000 18,340,000,000 22,216,000,000 Management cost 9,450,000,000 9,950,000,000 10,135,000,000 Other costs 742,000,000 725,000,000 715,000,000 Total cost 29,042,000,000 29,015,000,000 33,066,000,000 (Source: Accounting Department) Costs for the operation of the company are divided into main groups: production cost, management cost and other costs Production cost includes costs for materials, machinery, marketing activities, etc., Management cost covers salary for workers and staff, tax payment and other utility costs As can be seen from the table of costs, the company had a tendency to cut down the costs by rationalizing its materials In particular, the average decrease in other costs was around 10 million dong per year From 2013 to 2014, the total cost of the Company rose by nearly 30 billion dong Management cost was decreased as a result of the annual increase in salary paid for the labor force In 2015 alone, production cost in the company went up sharply due to the replacement and supplement of some equipment and machines with an aim to expand production 2.2.3 Profit and profit structure Table 2.3 The company’s profit in the period of 2013-2015 15 (Unit: VND) No Criteria 2013 2014 2015 Revenue 39,758,600,000 41,503,000,000 43,381,000,000 Costs 29,042,000,000 29,015,000,000 33,066,000,000 Profit before tax 10,716,600,000 12,488,000,000 10,315,000,000 Profit after tax 7,501,000,000 7,736,000,000 8,741,000,000 (Source: Accounting Department) The table shows that, from 2013 to 2014, Toan Phat witnessed a rise of more than billion dong in profit In comparison to the previous years, that is a quite stable increase However, in 2015, the company’s profit was billion lower than that in the previous year As foresaid, the reason was the technology renewal in the production plant The new facilities are expected to start generating efficiency from 2016 2.2.4 Capital and capital structure Toan Phat officially went into business in 2006 with the total charter capital of 22,350,000,000 dong, in which, fix capital accounted for 15,260,000,000 dong (or nearly 70% in total) The remaining amount was working capital 2.2.5 Labor and labor structure Table 2.4 Statistics of the company’s labor qualification 16 Position Master Bachelor College Finished degree high school Total Manages 0 11 Sales staff 10 13 Accountants Human resource staff 0 Technical staff 10 12 Workers 15 26 113 154 0 56 35 125 218 1% 25% 17% 57% 100% Kitchen staff house keepers Guards Total Ration and (Source: HR Department) The table reflects labor qualification in Toan Phat Copper tube Joint Stock Company The majority of the workers are high school graduates as this is a production company which does not require worker with higher level of education However, almost those workers are experienced and have at least months of probation in the company before becoming official employees The company’s administrative employees are 100% graduated from colleges, universities and higher education This is the staffs with high qualifications and many 17 years of experience One of the required standards to these employees is the ability of using English to work, especially to conduct trading activities with foreign partners 2.2.6 Salary and salary structure The salary grade is different for staffs and workers in the company, depending on their qualifications, abilities and specific positions The average salary for an experienced administrative employee is higher than 10,000,000 dong per month New staffs or those in the probation time receive the minimum wage of 4,000,000 dong The salary for workers, kitchen staffs or guards is between 3,500,000 dong and 7,000,000, based on their abilities, experience, working hours and achievements Moreover, the company has policies of monthly or quarterly rewards for workers and staffs with outstanding performance 2.3 Evaluations of business activities 2.3.1 Strength First of all, Toan Phat possesses a well-trained team with great ability to apply latest technologies into production and management One of the biggest advantages of the company is probably the workforce that is skillful, diligent and dedicated to works In addition, during nearly 10 years of operation, the mobilization and distribution of capitals, assets and human resources have been well organized New regulations and decisions have regularly passed, amended and supplemented arming to minimize risks or losses and ensure legal right for the workforce 2.3.2 Weaknesses However, it is necessary to frankly admit that, there still exist several obstacles that badly affect the company’s business efficiency 18 The first problem is related to the company’s infrastructure After a long period of operation with the considerable amount of profit, the transaction office of the company at 11 Thinh Hao I, Tom Duc Thang, Dong Da, Hanoi is quite old with simple equipment There is no separated room for different departments but all the staffs work together in one office That situation will probably create certain unexpected influences on the quality of work The second noticeable issue in Toan Phat Copper tube Joint Stock Company is capital shortage In order to develop the market and expand production, the company has to borrow a large amount of capital Thus, paying for interest is also a thorny problem which badly influences the company’s profit PART TOAN PHAT’S EXISTING PROBLEMS 3.1 Existing problems in the company 3.1.1 Capital 19 The operation of any business is related to capital There is no business without capital, so it is said that capital is the key factor to develop and expand businesses Together with the development of refrigeration industry, there have appeared more and more enterprises producing and supplying accessories like copper tubes As a result, market has become highly competitive In order to exist, Toan Phat needs to enhance their investment in technology aiming to increase productivity and provide increasingly high quality products at lower prices To realize that plan, the Company must be sufficient in capital At the same time, all the modern machines and equipment are not available in the local market but must be imported with relatively high prices Facing this problem, Toan Phat is experiencing a lack of funds for business operation 3.1.2 Expanding markets As the market place is under the pressure of higher and higher competition, expanding market is one of the sticky issues of almost every company including Toan Phat Copper tube Joint Stock Company In domestic market alone, there are a lot of enterprises manufacturing and trading the products of copper tubes used for industries, such as Hoang Dat electromechanical Joint Stock Company, Hoang Lam Copper Tube Company, Manh Tuan Copper tube Company and many other distributors and Vietnam-based branches of foreign producers In the global market, products of Toan Phat have not been presented widely and have to cope with high pressure posed by foreign companies with modern technology After nearly 10 year of operation, the Company’s main markets now involve just several countries including India, Malaysia, Indonesia and there is a limited number of clients from developed countries like the USA, Japan and South Korea In general, the international market in Toan Phat Copper tube Joint Stock Company is still limited and expanding markets is facing a number of challenges which are in need of dealing with by more appropriate and efficient strategies 20 3.1.3 Other problems - Website of a company is a very powerful tool which reflexes qualification and profession of the company However, the website of Toan Phat Copper tube Joint Stock Company is not really well designed with very few information and is not - updated There are quite little advertising activities on the website Loose management is another problem in the Company Employees often come late and start their work later than required time that badly affects quality and productivity of business 3.2 Suggested solutions to improve the performance of Toan Phat 3.2.1 Solutions to capital In order to overcome the situation of capital shortage, it is important to find out comprehensive solutions from both sides: the Company and the Government I would prefer to propose several solutions as below:  For the Company: - Identifying the amount of capital needed in different periods of operation and draw the - suitable strategies for mobilizing capital based on the master business plan Using different methods of mobilizing capital which is in line with the capital amount needed and current situation in the company, including borrowing from banks, calling - for investment, etc., Setting out appropriate plans to distribute and utilize the capital, which minimize any waste of capital  For the Government and relevant agencies: - Enacting more opened regulations which are enable enterprises to have equal opportunities in borrowing money While enterprises are lack of funds, commercial banks are also struggling with disbursement because of strict regulations from the State As a result, businesses are facing difficulties when borrowing loans Therefore, these regulations, when have been issued, would help businesses including Toan Phat - Copper tube Joint Stock Company to be easier in approaching bank loans Implementing promptly more prioritized policies to encourage the production of companies, for examples the programs of preferential interest loans for newly established private enterprises or companies operating in international market 21 3.2.2 Solutions to market development As can be seen from the reality, several measures should be taken by Toan Phat Copper tube Joint Stock Company in order to gain confidence from regular customers and popularize products to developed markets like EU, the USA, Japan, South Korea and so on I would like to propose several suggestions as below: - Product policy: product is the most important factor for production companies to develop their markets The Company needs to apply achievements in modern technology to production in order to create high quality products which can satisfy the higher and higher demands of customers In fact, consumers in developed countries have higher demands for the product of copper tubes due to their strong development in different industries At the same time, their request for quality is also significantly higher Thus, the Company should pay more attentions on enhancing quality in order - to reach to these potential markets Price policy: price severs as a powerful tool in business activities In addition to extending business scope to strong developed markets, retaining regular customers like Malaysia, Indonesia, India and supplying regional developing markets including Cambodia, Laos or Thailand are of great importance in the Company’s market development strategies In order to reach these goals, Toan phat Copper tube Joint Stock Company should draw suitable price policies which include the most appropriate price To make these policies, the Company needs to refer market prices, consider all of its resources to guarantee the lowest price which still generates benefits 3.2.3 Other solutions Redesigning the company’s website to be more professional and eye-catching to advertise the company’s image and draw client’s attention The website should be translated into different languages apart from Vietnamese, English and Chinese as at present so that customers from other countries can learn about the company Fostering the management is essential in order to improve working quality of company’s staffs Cameras should be installed in the office to supervise the employees more easily In addition, staff training is of great importance to enhance quality of the workforce and business efficiency It is necessary for the Company to create favorable 22 conditions for staffs to attend training programs inside and outside the company as well to promptly equip them with needed skills 3.3 Using English in business 3.3.1 Reality In recent years, integrating into the global economy is the inevitable trend to almost every country, especially, the emerging market like Vietnam To be able to take all the advantages of international integration, our country is in need of a competent workforce that has not only a thorough understanding of specialized affairs but also good foreign languages and soft skills Thus, English is becoming increasingly essential, serving as the key to open up opportunities in exploiting new markets and seeking for investors with the final aim to enhance business productivity Toan Phat is a production company serving the needs of local and international customers As the company has expanded business relationships to many foreign partners, English is widely used in different departments, particularly the Sales Department All the staffs are required to fluently communicate and write in English in order to accomplish the jobs in this department including maintaining relationships with foreign investors, keeping contacts with partners or conducting trading contracts and so on At present, employees in Sales Department are 100% able to use English at work, so the cooperative activities with foreign partner have no longer been in trouble caused by language barriers like before In addition, the majority of managers and administrative staffs in the company can speak English That the official website of the company: www.toanphat.vn is designed and displayed in both Vietnamese and English, not only can Vietnamese but also foreigners be able to access and look for information about the company easily In fact, it is necessary to admit that the number of company’s employees who are proficiency in English is relatively small Most of them are only able to read specialized English but not effectively communicate and write in such language This hinders a lot when there has sudden work related to English 23 3.3.2 Suggestions to improve efficiency of using English in the company As can be seen, English plays a vital role and serves as a powerful tool in business activities of Toan Phat Copper Tube Joint Stock Company Thus, it is urgent to promptly draw up some plans to deal with the negative reality and enhance the efficiency of using English After one month of being an intern there in the Company, I would like to suggest several measures including: - Planning out more English courses alongside professional knowledge training for all employees in the company Connect with some English training centers in Hanoi and Hung Yen to build up some commercial English courses, focusing on teaching English communication, negotiation, email writing, contract drafting in order to turn the - language into an effective tool for the business Encouraging all staffs to communicate to their colleagues in English at the office Arranging to let employees take part in conferences on sharing learning English - experiences Prioritizing candidates who are better at English in recruitments CONCLUSION Toan Phat considers bringing a more comfortable life to community as their great mission The Company has been endeavoring to pursue this mission by producing world class air-conditioning copper tube and has gained significant results recently Those successes of the Company are concretized in the number of revenue and benefit as well Besides numerous advantages of organizational structure, management and staff qualifications, capital and market expanding and some other problems remain the big challenges which require the Company to promptly take proper measures in order to fulfill business targets The report is my record of the business results and several proposals for the existing problems in Toan Phat Copper Tube Joint Stock Company During one month serving as an intern in the Sales Department of the Company, I had chance to apply 24 knowledge gained at school to practice and learn more about styles, attitudes, methods of working, communication in business environment, which help create a more clear direction for my future career One more time, I would love to express my sincere thanks to my supervisorMs Nguyen Thi Thanh Huyen and all managers and colleagues at Toan Phat Copper Tube Joint Stock Company, who have helped me a lot to accomplish the report Hanoi, February 15th 2016 Student Le Thi Hong Ha 25 REFERENCES www.toanphat.vn https://drive.google.com/file/Toanphat.catalogue Financial statements at Toam Phat Copper tube Joint Stock Company in 2013, 2014, 2015 123.doc-Synthetic report of Toan Phat Copper tube Joint Stock Company 2015 https://baocaothuctaphay.wordpress.com/2015/10/10 26 Thân gửi bạn sinh viên TMU, Chúng trường Anh ngữ Amazing YOU –Chuyên đào tạo phát âm giao tiếp chuẩn giọng Anh Mỹ Trong kỳ thi học kỳ vừa rồi, Trường Anh ngữ Amazing YOU vui đồng hành bạn ƠN TẬP MƠN TIẾNG ANH thơng qua việc chữa chi tiết đề thi năm trước Và hôm nay, Trường Anh ngữ Amazing YOU biết 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Mọi thông tin chi tiết xin vui lòng truy cập: Website: http://amazingyou.edu.vn/ Hotline: 04 6675 4455 – 0986 573 689 Trân Trọng, Ban điều hành AMAZING YOU 27 ... đề làm báo cáo thực tập nên tổng hợp tài liệu gồm 50 Báo cáo thực tập khoa Mong tài liệu giúp bạn đạt kết cao sau tập Thêm nữa, nắm tâm lý lo lắng bỡ ngỡ bạn sinh viên trường, Trường Anh ngữ... “tự tin nói tiếng Anh người ngữ” kết hợp 60% hoạt động thực hành học tiếng Anh qua phim, nói chuyện với người nước ngồi,… 40% lý thuyết giúp bạn áp dụng nhuần nhuyễn tiếng Anh vào thực tế tạo... district, Hung Yen province, Vietnam - Fax: +84 7326292/96 - Email: ruby@toanphat.vn - Website: http://rubycopper.vn - Bank account: 0021001225757 - Tax code: 0900246768 - Representative: Mr Nguyen Huu