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1 CONTENTS INTRODUCTION Before paper occurred, in the ancient, people wrote in different materials such as stone, turtle shells, animal bones, clay, bamboo, palm leaf, silk, copper and so on From this age, in Vietnam, Kinh , Thai, Muong, Tay, Nung, Cham, Khmer, etc wrote and drew on these materials Nowadays, the world is developing, people not need to use these rudimentary things like that to write and draw on Instead of using rudimentary materials, people can write and draw on paper The appearance of paper really marks a highly developing step of science - technology and brings humankind to the civilized era Therefore paper industry become a sector which society spends incentives for Vietnam is not an exception Besides, the demand for paper is increasing That makes paper industry be expanded and developed Furthermore, the trend of regional and international economic integration develops strongly in the world in general and Vietnam in particular now So there are a lot of paper companies which cooperate and link with foreign partners to promote the development of themselves and the country as well Triviet Paper JSC is a company like that In one month of internship at Triviet Paper JSC, I had the opportunity to learn and study the way to work in the working environment of the company The report includes parts: - Part 1: General introduction about the company - Part 2: Business operation of the company - Part 3: Some problems of the company’s operation and suggested solutions Due to internship period only in the early stages, combined with my limited ability, the report is certain to have some mistakes I wish I would receive the teachers' comments to make the report more complete In the process of writing the report, I would like to thank Ms Do Bich Dao , the supervising teacher and all staff, especially the sales department at Triviet Paper JSC CHAPTER 1: GENERAL INTRODUCTION ABOUT COMPANY 1.1 The process of formation and development 1.1.1 Introduction Company name( in Vietnamese:Công ty cổ phần công nghệ Tri Việt) English commercial name : Triviet Paper JSC Address: Number 3, lane 98/1, Vu Trong Phung ward, Thanh Xuan district, Ha Noi city Tel: (04) 35574158 Fax: (04) 35574158 Email: trivietpaper@gmail.com 1.1.2 The process of formation and development Triviet Paper JSC ,formerly known as Triviet Paper firm, was founded in 2003 by Mr Nguyen Quang Trung The firm continuously produced packages and high quality paper serving production, apparel, footwear and art industry, etc Considering the prestige and quality is the most important, Triviet paper firm owned the customers trust and became the supplier for many companies in the Vietnam market, especially the North market Since 2005, with the market demand and reputation of the brand, Triviet paper firm has received an offer from Mr Tran Van Viet and Mrs Vu Thi Mai to build and expand the firm together Then the firm was renamed Triviet Paper JSC and officially entered the field of import and trade of products such as high quality Duplex, Polure, Chipboard, Ivory, Kraft,etc The goods are mainly imported from large manufacturers in Japan, Taiwan, Indonesia, China, Korea etc with outstanding quality and reasonable prices The capital at the beginning is only 149 million VND This number increases to 40 billion VND now The revenue of the company in 2014 was around 20 billion VND and in 2015 was over 25 billion VND With the experience, ability and knowledge, solidarity and creativity, the company has been restructuring the management and manufacture apparatus to improve the working efficiency; renovating, replacing old equipments to improve quality of products That can meet customers demand and increase income of staff Up to now, the company has one factory and two warehouses with modern equipments Triviet Paper JSC always wants to supply the best products and services, ensure the benefits of customers and partners The company's motto is: Quality and Efficiency to ensure sustainable development 1.2 Business field Triviet paper mainly operates in the field of paper including manufacturing, importing and delivering paper For manufacturing and importing, the company purchases the materials from foreign partners to produce high quality papers Some foreign partners of the company include: Ciparo - Netherlands company, Northstar international LLC - Israel, Hanwa Japan company, etc After that, the company delivers the materials to its own factory Thank to modern equipments and professional employees, the company produced high quality product For distribution, after manufacturing, products are transported to the company's warehouse, then they are widely distributed to the domestic market Now, the company has over 100 customers in many provinces in the country, from Bac Ninh, Ha Noi, Hai Phong, Hai Duong, Hung Yen, Da Nang, Long An, Dong Nai, Ho Chi Minh City etc In addition, the company also cooperates with some partner banks such as Vietcombank, Sacombank to facilitate the payment 1.3 Organizational structure DEPUTY DIRECTOR OF TECHNIQUE D I R E C T O R DEPUTY DIRECTOR OF COMMOMDITY DEPUTY DIRECTOR OF INTERNAL Protection and safety department Technical investment department Product management department Electrical engineering teams Safety security guard Delivery teams Organization and administration department FINANCIAL ACCOUNTING DEPARTMENT Figure 1: Company Structure Triviet Paper JSC’s board of director consists of three main shareholders: Mr Nguyen Quang Trung, Mr Tran Van Viet, Mrs Vu Thi Mai In particular, Board Chairman is Mr Nguyen Quang Trung who built up the platform for the company He graduated from National Economics University with the “Excellent ” Business Administration Bachelor Degree He manages and supervises all of the production and business activities Mr Tran Van Viet takes responsibility for managing and supervising human activities He is the second largest shareholder of the company Vice Director of the company is Mrs Vu Thi Mai She graduated with the “Excellent” Bachelor Degree from National Economics University She is also a director of a fashion company in Hanoi Board of Directors always considers that efficiency and quality are the guideline for their company’s operation • Organization and Administration Department Functions Organizing human resources, training, salary, regulations and policies, the emulation-reward-discipline, Inspector-legislation Managing the administration, documents, storage and external affairs of the enterprise Employees take responsibility to write synthesis, examine and report the implementation of the plans throughout the enterprise Duties Employees take responsibility to opperate the organization, staffing, training, salary, regulations and policies, the emulation-reward-discipline and Inspectorlegislation Proposing and implementing plans to improve the organization, preparation, submission and reviewing decisions related to this work Coordinating with the union of the enterprise to guide and implement collective labor agreements, labor rules and regulations and implementing democracy in the enterprise Carrying out social insurance, health insurance and retraining allowances hazardous, labor accidents, labor safety and hygiene prescribed by the State and corporations Coordinating union organizations in taking care of the material and spiritual life of enterprise employees Coordinating with the manager and supervising the implementation of integrated plans and reporting the work performed by the enterprise plan Organizing, managing and storing supplies warehouse of the enterprise Performing other duties under the guidance of the director • Financial Accounting Department Functions Managing the finance, accounting, statistics,materials management, assets and capital to serve business and construction of the enterprise Duties Performing statistical accounting of enterprise under accounting standards, other regulations of the company Opening the record book; calculating to give a true, accurate and timely economic tasks arising Providing data and documents, economic information promptly, operating the business and production activities The declaration and payment of taxes and the State budget contributions are calculated promptly and accurately according to the current regime Performing other duties under the guidance of the director • Technical Investments Department Functions Managing the technical equipment and machinery of technology systems, fire protection, electrical and automatic berths of enterprise Planning, implementing, guiding the technique, inspection, repair, maintenance plans and technical improvements prescribed by the Corporation Managing and advising in the field of investment and managing information technology systems Duties Synthesizing and reporting the implementation of the construction of the enterprise and submitting to the leader of enterprise Making plans, procurement and storage of equipment, supplies and spare parts; maintenance of machinery and equipment; monitoring the implementation of quality management system following ISO 9001: 2000 standard in the enterprise Setting the administrator information technology system in enterprises Performing other duties under the guidance of the director • Protection Safety Department Functions Advising the board of directors in the management, asset protection, security, environmental hygiene and fire prevention safety, labor protection Organizing the work of security, environmental safety, fire prevention, sanitation and labor protection Duties Implementing protection, ensuring security, safety of the entire assets of the enterprise Proposing implementation of labor protective equipment, safety protection tools in the daily work of the enterprise Coordinating and supervising the work of commodity export of enterprise Developing, strengthening and training self-defense force of the enterprise Performing other duties consistent with the function under the guidance of the director • Product management department Functions Advising the Board of Directors in the management and operations of goods production, import, conservation, container, preparation and preservation of petroleum Duties Organizing the import, storage and preservation of goods under the Group and enterprises plans Managing cargo tracking import, storing and implementing the reporting regime, the security mode, recording mode and reports, statistical tracking system merchandise books prescribed by the Enterprise Performing other duties under the guidance of the director Triviet Paper JSC has reasonable structure However, I think there are some shortcoming factors First of all, the company should have a marketing department to advertise their products, promote the image of the company widely, answer the customer’s questions and make the business department’s activities more efficient Moreover, nowadays boosting advertisement and Electronic Commerce are so popular and efficient The company does not have an official site on Internet Therefore, I think creating an official website for the company is essential and that is marketing department’s duty Secondly, there should be a foreign affair department This department will take responsibility to search and connect foreign customers and investors CHAPTER 2: BUSINESS OPERATION OF THE COMPANY 2.1 The market and the main products of Triviet Paper JSC Triviet Paper JSC specializes in the manufacture, import and distribution of paper for domestic enterprises The company has gained sizable market share in Vietnam market The company's market spreads throughout the country, in which the main market is the North including Hanoi, Bac Ninh, Hai Phong, Hai Duong, etc and some developing provinces and cities such as Ho Chi Minh City, Da Nang, Long An, etc The company owns diverse products: Carton: one type of paper in the packaging industry with at least two layers: one wave layer and one liner layer In some cases, it is up to layers (5 liner layer and wave layers) Carton is used as the cartons for packaging and transporting goods In addition to preventing products from bumping, carton can be attractively printed for brand PR purposes Carton is the first product with the company, appears from the first days of the company with the name Triviet paper firm Products of the company with high quality and reasonable price are used widely • Duplex Paper such as having white and smooth surface, the other side is darker as cardboard, used to make box packages, cover of books and other decorative items The company has all kinds of Duplex: cheap imported Duplex, high-quality imported Duplex and Duple Stock • Kraft: Kraft also called cement paper It is used for storing cement The characteristics of paper are mechanical strength, toughness and effective waterproofing Nowadays, Kraft is also used for making paper bags, food bags, cartons, name cards, clothing Tags; some types are used for making envelopes, profile cover etc After the expanding the scale , the company has more products such as: Chipboard, Poluya and so on • Chipboard: a kind of cardboard There are types of chipboard: board chipboard and roll chipboard Board chipboard isused in the production of boxes, book covers, calendarcovers, Roll chipboard is used to produce paper cores, paper tubes, tea boxes, wine boxes, 10 • Poluya: is a thin paper with essential components made from pure cotton Poluyais used with many different functions such as packaging for the purpose of prevent goods from scratches and fingerprints; supersonic and packaging medicalproducts, food; prevent the seepage of oil in fried food and waterproofing in the textile, leather shoes industry 2.2 Business operation In the early days, the company, operating with the name Trivietpaper firm ,had only 12 members including both the leaders and employees The founder of the company is the present chairman assumed many roles: managing and supervising activities of the company, directing sales of its products and organizing, conducting recruitment However, at present , when the company has expanded with human department, the recruitment and arrangement staff have been concentrated and more specialized The recruitment is very careful by enthusiastic and capable administrators The number of employees goes up to more than 200 members including both leaders and workers Besides, the qualifications of the staff also improved clearly thank to being carefully recruited and trained • Below are employee indicators of the company in 2015: Revenue per employee = Revenue / Total employees = 25,323,367 / 209 = 121,164,435 thousandvnd = 121,164,435 millionvnd Profitability of an employee = profit / total labor = 16,635,136 / 209 = 79593.952 thousand = 79.593952 million • Business results of Triviet Paper JSC in the most two recent years are shown in the following table: 11 Unit: 1,000vnd Code 01 Items Revenue 2014 20,002,578 2015 25,323,367 02 Net sales 20,002,578 25,323,367 03 Cost 7,153,674 8,688,231 04 12,848,904 16,635,136 5,546,283 6,532,118 7,302,621 10,103,018 07 Gross profit (04=02-03) Enterprise management cost Machinery, plant cost Labour cost… Net profit (06=04-05) Other incomes 500,484 615,530 08 Other expenses 290,430 354,785 09 Other profit 210,054 260,745 10 11 Profit before tax (10=06+09) Current tax expense 7,512,675 1,652,788.5 10,363,763 2,280,027.86 12 Profit after tax 5,859,886.5 8,083,735.14 (12=10-11) Table 2.1 Business results of Triviet Paper JSC over the years of 2014,2015 05 06 (Source: Financial statements of Triviet Paper JSC) 2.2.1 Turnover structure Items 12 2013 Rate (%) 2014 Rate (%) 2015 Rate (%) I.Assets 1.Current assets and Short-term financial investments 2.Fixed assets and long-term financial investments II.Resources Liabilities a Current liabilities b Long-term liabilities Owner’s equity 13 100.531 57.744 100 57.438 98.612 55.791 100 56.571 110.233 100 64.832 58.813 42.787 42.562 42821 43.429 45.401 41.187 75.019 33.203 27.538 100 42,93 36,70 76.621 32.898 17.553 100 42,93 22,91 75.223 26.596 23.790 100 35,36 31,63 4.665 6,23 15.345 20,02 2.806 3,73 41.816 57,07 43.723 57,07 48.627 64,64 2.2.2 Labor and wage structure Classification Gender Labor skills Total 2013 Nu rate mbe (%) r Of peo ple male 95 71,0 female 45 28,9 90 47,3 1-3 years 120 52,6