BÁO CÁO THỰC TẬP NGÀNH: TIẾNG ANH DU LỊCH

The hotel has met all standards of hotel ratings:  Architectural position  Good equipment  Services and Service Levels  Waiter Because of meeting fully the above standards, Hoi An Co

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TRƯỜNG CAO ĐẲNG KINH TẾ KẾ HOẠCH ĐÀ NẴNG

KHOA TIN HỌC – NGOẠI NGỮ

- -BÁO CÁO THỰC TẬP

NGÀNH: TIẾNG ANH DU LỊCH

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MINISTRY OF PLANNING AND INVESTMENT

DANANG COLLEGE OF ECONOMICS AND PLANNING DEPARTMENT OF INFORMATICS AND FOREIGN LANGUAGES

- -FINAL INTERNSHIP REPORT

Major: Tourism English

Danang, April 16, 2016

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First of all, I would like to express my sincere thanks to my supervisor, Ms Dang Thi Minh Nguyet, who helped and provided me much valuable and necessary advice for my report

ould like to pay tribute to the manager of COCO hotel, Mr Nguyen Thanh Long, who gave me the opportunity to practice in the hotel I must in particular thank all staffs of the hotel for helping me during the period of training

I also would like to express my special thanks to all my teachers in Department of Informatics and Foreign Languages who supplied useful knowledge during three last year

The last word of my deepest gratitude to all my dear friends and my family who always supported, encourted and helped me a lot in my study

Thank you very much!

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TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION 1

1 General introduction about Hoi An CoCo River Resort & Spa 1

2 The information and development 1

3 Organizational structure and management structure 5

CHAPTER 2: MY JOB DESCRIPTIONS 6

1 Work progress 6

2 Strengths and weaknesses 8

2.1 Strengths 8

2.2 Weaknesses 8

2.3 Solution to improve my weaknesses 9

CHAPTER III: LESSON LEARNT 10

1 Lesson learnt 10

2 Conclusions 10

3 Recommendation 10

3.1 To the hotel 10

3.2 To the college 10

3.3 To the student 11

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CHAPTER 1: INTRODUCTION

1 General introduction about Hoi An CoCo River Resort & Spa

Hoi An Coco River Resort & Spa is located alongside the Thu Bon River, just before

it meets the ocean From the resort it is only 3km to the Ancient town of Hoi An and a short ride on the shuttle bus takes you through the villages and golden rice fields The Cam Thanh water palm forest is very close to the resort and well worth a special visit, giving you the chance to discover the specific cultural characteristics of HoiAn countryside life

We also offer the option of a shuttle boat ride to Hoi An, where you can relax and enjoy the beautiful Thu Bon river, giving you the opportunity for some memorable photos

COCO RIVER RESORT

Address: 999 Tran Nhan Tong, Hamlet 2, Cam Thanh ward, Hoi An city, Quang Nam province, Vietnam

Tel: 0510 3930777

Fax: 0510 3930779

Website: www.cocoriverresort.com

Email: sales@cocoriverresort.com

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Supervisor: Dang Thi Minh Nguyet

2 The information and development

During 5 years of operation, Hoi An CoCo River Resort & Spa has received the enthusiastic support of customers Hoi An CoCo River Resort & Spa is considered to have favorable conditions of location and security The hotel has met all standards of hotel ratings:

 Architectural position

 Good equipment

 Services and Service Levels

 Waiter

Because of meeting fully the above standards, Hoi An CoCo River Resort & Spa has been recognized as a four-star hotel which is equipped with many modern and high-qualitative equipments to meet various needs of tourists about accommodation and entertainment following the four- star standard so that it can suit for some standards in the country and international

Hoi An Coco River Resort features 36 rooms All of them were decorated with the little town image of Hoi An The resort offers various types of spacious rooms: Coco Deluxe, Coco Garden, Coco River & Coco Suite, combining the elegance of local handicraft with the comfort of an international standard hotel

The type of room and room rates are as follow:

Coco Deluxe: 56.40$

+ Coco Deluxe is 36m2 with a queen sized bed in double room or 02 single beds

in twin room

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+ Rooms have a common balcony and window with nice view above a verdant garden and the large swimming pool

+ Benefits included: Accommodation, Breakfast buffet, shuttle bus go/back to town & private beach, free use of bicycle, swimming pool, laptop & wifi

Coco Deluxe & Spa :96.60$

Benefits included:

+ Accommodation/Buffet Breakfast

+ Daily 30 minutes training course "5 secret Tibetan rites of The Fountain of Youth"

+ Daily 60 minutes Vietnamese massage between 2 people per room

+ Free use of shuttle boat & shuttle bus to/from town, bicycle, swimming pool, laptop & wifi

Coco Garden :66.6$

Coco Garden is 40m2 with a queen sized bed in double room or 02 single beds in twin room

+ Rooms with private terrace at the first floor as well as little garden

+ This kind of room also offers you the possibility to use an outdoor shower to relax yourself

+ Benefits included: Accommodation, Breakfast buffet, shuttle bus go/back to town & private beach, free use of bicycle, swimming pool, laptop & wifi

Coco Garden & Spa: 103.8$

Benefits included:

+ Accommodation/Buffet Breakfast Daily 30 minutes training course "5 secret Tibetan rites of The Fountain of Youth"

Coco River :78.6$

Coco River is 40m2 with a queen sized bed in double room or 02 single beds in twin room

+ Rooms have its private balcony with direct view on the river

+ Benefits included: Accommodation, Breakfast buffet, shuttle bus go/back to town

& private beach, free use of bicycle, swimming pool, laptop & wifi

Coco River & Spa: 114.6$

Benefits included:

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+ Daily 30 minutes training course "5 secret Tibetan rites of The Fountain of

Youth"

Coco Suite :112.2$

Our Suite room provides 68m2 of luxurious living and bedroom space with a king size bed, but also a large bathroom and 02 private toilets

+ This exceptional room has its private balcony with sun chairs and direct view on the shinning Thu Bon river

+ Benefits included: Accommodation, Breakfast buffet, shuttle bus go/back to town

& private beach, free use of bicycle, swimming pool, laptop & wifi

Coco Suite & Spa: 160.8$

Benefits included:

+ Daily 30 minutes training course "5 secret Tibetan rites of The Fountain of Youth" + Daily 60 minutes Vietnamese massage between 2 people per roo

The hotel is very attentive to equip fully modern equipments so that the guests can feel comfortable and convenient Customers can find everything from telephones, wireless internet access, mini bar, bath tub and separating shower, cable TV, TV and

so on

The steering and issued the decision is the Board of Directors, under which the board of directors, department leaders have direct and supervise the work of subordinates to ensure the work is executed and achieve the best performance

Furthermore, it has a system of continuous service as cuisine areas, wedding restaurant, bars, meeting rooms with a capacity of about 200 people and other services such as health care, physical therapy and beauty salon with a enthusiastic and friendly staff, which ensures give visitors an unforgettable experience when traveling to Hoi

An All will give customers an unforgettable experience

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3 Organizational structure and management structure

General director

General manager

Accounting

department

Housekeeping department Marketing and sales department Security

department

Reception department Spa department

Restaurant department

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CHAPTER 2: MY JOB DESCRIPTIONS

For students, the training period aims to confirm and train yourself to have stronger steps into the profession after graduating I do not choose a commercial company or other places to practice I have an internship at the hotel I know that the job will be more difficult but to get acquainted with the work no matter what I have tried For me, a job which is small or inconsistent with the sector I learn is also an opportunity to try and learn

1 Work progress

Practicum time at the restaurant begin from January 26th to March 12th, 2016 I only work three days a week because I am in internship And I work in restaurants on Tuesday, Thursday and satuday in week During the internship, my work is divided into three stages as follows:

Stage 1: From January 26 th to February 6 th , 2016

This is the time that I am get acquainted with the work at the restaurant In the morning, I arrived at the hotel at 8 am I worn staff uniform of the restaurant and work

as the employees are doing I started to learn from the smallest job such as the way of walking, greeting, neat hair bun, processes customer service, how to trap drinks, calves and catering Sometimes, I get a list of foods to learn and remember the names of dishes I have to observe the staff when they do and learn gradually Therefore, these days, I am only looking at other waitress do their work and I can ask them things if I

do not know

Stage 2: From February 9 th to March 6 th , 2016

Thanks to the guidance of manager in the department and the knowledge learned into practice I decided to contact with guests

In the morning, I and the other waitress only serves buffet for guests in the room Then, we decorated dining table and prepared the tools serve as arrangement tables, serving food, napkin folding At 10 am, we can clean all things on table and prepare a-la-cart table to serve middle meal At 11:30 am, I helped other people clean the dish and prepared some things such as sugar, paper and milk jugs

During this time, I observed meticulous work and gradually learned ways serve and facilitate contact foreign visitors in service work with my English

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Stage 3: From March 9 th to March 12 th , 2016

In this stage, I had more opportunities to contact with foreigners and improved my English skills I am very pleased about that I think that I have mastered all the work as

a real waiter

I served dishes according to order menu or buffet Foreign visitors need the high level of service It requires you to know a foreign language and professional style I did catering, wrote order under the guidance of staff and gradually to serve foreign customers to be able to understand customer sentiment to serve the requirement of customer hobby When guests came, my job was to extend a friendly and professional greeting I often said hello and smile And when they have seat, I came to guest and ordered according to guests enjoy, then I bring tea and coffee

Ex

Dialogue between me, Jack and Akira at the restaurant

Waiter: Good afternoon sir, May I help you?

Jack: Yes, I’d like to have some dinner.

Waiter: Would you like a starter?

Jack: Yes, I’d like a cream of mushroom soup, please.

Akira: I'd like a Chicken salad.

Waiter: And what would you like for a main course?

Jack: What are today’s specials?

Waiter: Today we have vegetarian lasagna, New York strip steak, and baked salmon

with a creamy herb sauce What would you like to eat?

Jack: That sounds good – I’ll have the salmon.

Waiter: That comes with a choice of rice, baked potato, or french fries.

Jack: Baked potato, please

Waiter: And for you?

Akira: For my starter I'll have the Crabmeat and Bird's Nest Soup and for my main

course the Sauté Scallops with Green Vegetables

Waiter: Would you like anything to drink?

Akira: I’d like two glasses of red wine, please.

Waiter: Thank you, sir Just a minute, please!

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2 Strengths and weaknesses

2.1 Strengths

Thank for the staff’s zealous helping and training, I can not only adapt to work more quickly but I also get more efficiently at work during the time of probation at the restaurant Moreover, I also have opportunities to contact with the foreign guests which made my English skill improve quickly

2.2 Weaknesses

At first, I made some mistake because I was unfamiliar with the job, and the staff at restaurant gave me a lot of help

The names of dishes in the menu are quite long and strange, that is a big difficult for me to memory exactly

And another thing is my pronunciation My pronunciation is not good so I made some errors when communicating with foreign customers such as mistakenly ordered meals or drink…and made obviously dissatisfied for customers However, this helped

me learn more from mistakes

2.3 Solution to improve my weaknesses

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During the period of internship, I always observe, learn how to manage and resolve problems from the manager to get the experience of similar situations

I try to learn English, the basic communication from the Internet, books to improve their language skills better

In leisure time at the restaurant, I get a list of foods to learn and remember the names of dishes

I try to remember to call the dishes in English This not only helps me feel confident

to introduce unfamiliar dishes to foreigners but also helps me know how food processing to introduce to customers

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CHAPTER III: LESSON LEARNT

1 Lesson learnt

During the period of internship at the restaurant, I have learned a lot of lessons and accumulated professional experience for myself so that I will not be familiar for future work

Besides, I found that the fluent use of English in communication is an essential condition in the hotel - restaurant To succeed in the job, theoretical expertise is not enough to apply the knowledge learned into practice, under the circumstances a flexible, not too rigid and pragmatic

2 Conclusions

During three month practice as a waiter at COCO hotel, I realized that my English skills are better Because I had chances to communicate with foreign guests everyday Besides, I learnt experience about the real life from my work and restaurant staffs Combining between theory and practice helped me have deeper understand about experience learned This is also a factor help me to improve the ability to communicate

in English and I feel more active, self- confident and flexible

It can be said that this internship is very significant for my job in the future This is

a good chance for me to practice what I had studied in College and learn more

precious working experience

Besides, I also have a chance to study culinary cultural of other countries to expand

my social knowledge Practicum time is an experience, an opportunity to practice the knowledge learned If we do not apply into real environment, knowledge is also mere knowledge

3 Recommendation

3.1 To the hotel

Although staff in the department restaurant always concern and guide enthusiastically, I hope the department should make more chances for students to be acquainted with the practical work

3.2 To the college

While teaching, the college should combine between theory and practice because when you work, it requires experiences more than theory I as well as English students think that listening skill is the most difficult skill Therefore, I hope this listening skill should be practiced more and it is necessary to have room for teaching

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