11 Chapter Motivating and Rewarding Employees © Pearson Education Limited 2015 11-1 Learning Outcomes • Define and explain motivation • Compare and contrast early theories of motivation • Compare and contrast contemporary theories of motivation • Discuss current issues in motivating employees © Pearson Education Limited 2015 11-2 11.1 Define and explain motivation © Pearson Education Limited 2015 11-3 What is Motivation? Energy Direction Persistence © Pearson Education Limited 2015 11-4 11.2 Compare and contrast early theories of motivation © Pearson Education Limited 2015 11-5 Maslow’s Hierarchy of Needs © Pearson Education Limited 2015 11-6 McGregor’s Theory X and Theory Y Theory X: •Little ambition •Dislike work •Avoid responsibility •Must be closely controlled Theory Y: •Enjoy work •Seek and accept responsibility •Exercise self-direction © Pearson Education Limited 2015 11-7 Herzberg’s Two-Factor Theory © Pearson Education Limited 2015 11-8 Satisfaction vs Dissatisfaction © Pearson Education Limited 2015 11-9 McClelland’s Three-Needs Theory Three acquired needs are work motives: Need for achievement Need for power Need for affiliation © Pearson Education Limited 2015 11-10 Guidelines for Job Redesign © Pearson Education Limited 2015 11-16 Equity Theory © Pearson Education Limited 2015 11-17 Expectancy Theory © Pearson Education Limited 2015 11-18 Integrating Motivation Theories © Pearson Education Limited 2015 11-19 A Closer Look at the Model © Pearson Education Limited 2015 11-20 11.4 Discuss current issues in motivating employees © Pearson Education Limited 2015 11-21 Current Issues © Pearson Education Limited 2015 11-22 Country Culture and Motivation Managers can’t assume that motivational programs that work in one geographic location are going to work in others © Pearson Education Limited 2015 11-23 Cross-Cultural Differences & Consistencies © Pearson Education Limited 2015 11-24 Unique Groups of Workers Motivating: Diverse employees Professionals Contingent workers © Pearson Education Limited 2015 11-25 Unique Groups of Workers (cont.) Motivating: Diverse employees Professionals Contingent workers © Pearson Education Limited 2015 11-26 Designing Appropriate Rewards Programs • Open-book management • Employee recognition programs © Pearson Education Limited 2015 11-27 Pay-for-Performance © Pearson Education Limited 2015 11-28 Low-Cost Rewards Program • Clarify role in organization • Keep communication open • Show individual company cares © Pearson Education Limited 2015 11-29 © Pearson Education Limited 2015 11-30