Báo cáo thực tập tiếng anh a CHAU CONSTRUCTION AND ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY

VIETNAM NATIONAL UNIVERSITY, HANOIA-CHAU CONSTRUCTION AND ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY Address: 5 th floor, JSC34 building, Lane 164, Khuat Duy Tien Street, Thanh Xuan

VIETNAM NATIONAL UNIVERSITY, HANOI

A-CHAU CONSTRUCTION AND ARCHITECTURE

CONSULTANCY JOINT STOCK COMPANY

Address: 5 th floor, JSC34 building, Lane 164,

Khuat Duy Tien Street, Thanh Xuan district, Ha Noi

Supervisor: THS Nguyen Thi Minh HuyenStudent’s full name: Pham Thi Thu

Student’s ID: 11071451Major: International BusinessClass: IB2012

HANOI, MARCH 10, 2016

CONTENTS

CHAPTER 01: GENERAL INFORMATION ABOUT A-CHAU CONSTRUCTION AND

ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY 4

1.1 Establishment of the company 4

1.2 Main tasks of the company 5

1.3 Production Characteristics 6

1.4 The Organization Chart 7

CHAPTER 02: BUSINESS ACTIVITIES IN THE A-CHAU CONSTRUCTION AND ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY 9

2.1 Characteristic of busniness activities 9

2.2 Features of technology manufacturing process 9

2.3 The Organising of Business Activities Management Apparatus 11

2.3.1 Board of Director 11

2.3.2 Company Departments 12

2.4 The Activities of Marketing Department in the A-Chau Company 14

SWOT ANALYSIS 16

CRICTICAL ANALYSIS OF THEORETICAL CONCEPTS REALATING TO PRACTICAL EXPERIENCE 18

CHAPTER 03: INTERNSHIP PURPOSE AND ROLE 19

3.1 Internship Purposes 19

3.2 Internship Roles 20

3.2.1 Operation Role 20

3.2.2 Operation Process 21

CHAPTER 04: EXPERIENCE AND TASK ACHIEVEMENT 25

4.1 All the achivement 25

4.1.1 Business Strategy 26

OVERVIEW

The construction in Vietnam is still the developing industry, it still needs to change andupdate the new technology all over the world After joining WTO (2007) Vietnamopened for many foreign investors and has been integrating into the world economy.From 2008, the average GDP growth rate was 5.5 percent In the early 2008, Vietnamwas confronted with the overheating economy resulting from massive capital inflow.Thanks to this, the construction filed also did make a big step in both the amount ofwork and the quality of work In 2007, the growth of construction was 12 percent, but

it did not remain in 2008 because of increasing in the interest rate But actually the realestate bubble exploded during this year Until 2009, the decrease in interest rate and theincrease in the construction material price made the sector grew 11.36 percent morethan the previous year (2008) And this was the good time for the ongoing of thisindustry especially the foreign project

At that time, the real estate industry continued to lead in attracting the FDI and in 2010the sector increased 11.06 percent compare to 2009 However, in 2011 and 2012, thiswas the downward period time of construction industry The global recession had hurtVietnam’s young companies which lacked of experience The real estate seemed tofreeze and slump After that, this field has been recovering and the outlook isfavorable Eventually this is growth more rapidly with the strong rate due to the stable

of the economic conditions And with the urbanization are still growing gradually, the

expansion in the tourism and investment in infrastructure project will support theindustry growth (Phan Thanh Mai, 2012)

CHAPTER 01: GENERAL INFORMATION ABOUT A-CHAU CONSTRUCTION AND ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY

1.1 Establishment of the company.

Company name : A-Chau Construction Technology and Architecture Consultancy JointStock Company

Trading name : A-Chau Construction Technology and ArchitectureConsultancy Joint Stock Company

Address : 5th floor, JSC34 building, Lane 164, Khuat Duy Tien Street, ThanhXuan district, Ha Noi

group member’s unity and the supervisor’s support The business registrationcertificate No 0103001064 was made on 20/05/2002 by the Hanoi department ofplanning and investment.

1.2 Main tasks of the company

A-Chau is a pioneer in the research and application of new technologies in theconsultancy, design, project management With the business motto of "quality, safety,efficiency", the target’s company is on the top quality of Construction Technology andArchitecture Consultancy field

 Design planning, Design Master Plan Construction, Architecture works, Internal

& External of the construction: civil, industrial, agriculture, urban areas,residential areas, export processing zones, high-tech zones

 Investment Consultant and Construction: Provide information about the legaldocuments, the mechanisms of investment; Establish & Manage the investmentprojects; Draft bidding document; Monitor and manage the process ofconstruction and installation process, construction cost management;Acceptance of cononstruction work

 Topographic engineering-geological and hydrogeological surveys

 Research and application new technologies in architectural design andconstruction

 Consultants Estimating Manual: detailed estimates of works resorts, sports,restaurants and hotels

 Design consultants, estimate and acceaptance the traffic, road project

 Design irrigation systems, water supply, drainage system

 Design read works

 Supervise construction of bridges and roads

 Evaluation and examination of investment projects, technical designs and totalcost estimates and finalization of construction works.

 Preparation of bidding documents, analysis and evaluation of tender documents:civil works, procurement of goods and selection of consultants, implementation

of investment advisory services abroad

 Building structure testing, construciton materials testing

 Accreditation: construction, interior decoration works, equipment andtechnology, environment transport means

 Identification the cause of damage, preparation repair plans, evaluation thecarrying value of the buildings

 Consulting to build a system to ensure construction quality

 Construction supervision and completion all civil and industrial works

 General construction contractor, project manager of the construction works

 Construction of the civil works, industrial and technical infrastructure

 Export and import of technology products, construction materials, machineryand equipment

 Environmental Impact Assessment

 Business tourism trade village culture, eco-tourism areas, farms, amusementparks and entertainment sports

 Design & construciton consultancy to prevent and treat termite and insects

1.3 Production Characteristics

- Function of Company:

 Organizing the production and business according to the registration with thestate authorities

 Complying with the regulations of the Ministry of Labours, Invalids and SocialAffairs about the labor contract and the priority local employment

 Searching, signing and implementing contract with the domestic and foreignpartners

 Keeping continuosly the training course to improve the standard of skills

 Following the commitments of the contracts and ensuring timely production

 Creating the good relationship and building trust with customers

 Performing well the workplace safety, environmental protection

1.4 The Organization Chart

DIRECTOR

PROJECTMANAGER

CONTRACTMANAGERTECHNICAL

MANAGER

Finance &

Accountancy Department

Adminis-tration

Department

Planning Department

Material Department

MarketingDepartment

CHAPTER 02: BUSINESS ACTIVITIES IN THE A-CHAU CONSTRUCTION AND ARCHITECTURE CONSULTANCY JOINT STOCK COMPANY

2.1 Characteristic of busniness activities

A-Chau is the construction company so the product has the basic features of thisindustry They are durable or long lasting output such as house, building, road, etclarge and heavy units, unique, immobile, complex process, and expensive.Construction industry needs a lot of worker with many level such as skilled labor orunskilled labor And it will be different locations, different resources, different inputsand different stages of their process Therefore, the manufacturing is very complicated,and we need time to test the quality of the construction On the other hand, this is fixedproduct suffuring the change from topography, geology, hydrology All these productsare not be directly traded like any others untill the contract have been signed Thematerial must be bought depending on the total estimate cost and payments to be made

at specific segments or intervals of the project, not pay at all

2.2 Features of technology manufacturing process

Digram 1.1 Technology manufacturing process digram

Sign The Contract

Building ConstructionTechniques

Prepare Construction

To ensure the quality management process, A-Chau company follows all the steps:

 Control of Documents

 Training Process

 Recuitment Process

 Subcontracting Procedure

 Signing Contract Process

 Procurement and Logistics Procedure

 Internal Quality Assurance Process

 Establishing Bidding Document Process

Prepare

Machines

PrepareMaterial

Prepare Labor Protective Equipment

& Safety Measures

Beginning Construction

 Cost Control Procedure

 Administration & Correspondence

 Calibration Procedure

 Assessing Client satisfaction

 Request for Information Procedure

 Design Field Change Procedure

 Inspection and Quality Control Procedure

 Management of Plant & Equipment

 Codification of Documents and Drawings

 Handover, As-Built and Completion Procedure

 Control Lobor-Safety Process

Basing on the unity process, A-Chau has great achivements which contributes to the success of construction industry, to construct the typical building in VietNam

2.3 The Organising of Business Activities Management Apparatus

The Apparatus of A-Chau company is quite compact in order to support all thedemanding activities

2.3.1 Board of Director

They play a main role in the work construction and follow the terms of contract withthe investor During the working period, they decide the commander works andconsider all the recommandation to mobilize the engineers and workers In addition, allthe problems relating to the quality of works such as: technology, machines, finance etcneed to be solved quickly so that the shedule will not be affected

The Board of Director participate in the periodic briefings or unexpected meeting withthe investor to handle all issues ( relating to the contract’s condition, a work inprogress, etc)

There are three managers supporting the director: Technical Manager, ContractManager and Project Manager

2.3.2 Company Departments

All departments support the Director in production management, follow and provide allthe stuffs so as to meet the conditions of work:

 Monitoring the progress

 Checking and tracking to ensure the right process, technical rules, quality, firesafety, environmental sennitation

 Accepting and settling the construction with the commander works

A-Chau company has total six departments:

a Administration Department

They helps executives roll out workplace initiatives, as well as administrate dailyaffairs They manage all employee’s profile, arrange the recuting workers & labourregime, organize meetings, and monitor expenses Traditional office duties, such asfiling, copying, scanning, ordering supplies and overseeing supply reordering, are alsopreformed Especially, they must realize the critical role building departments play inthe overall success of a project and consider governing agency’s role - an importantmember of the construction team This team has to establish and maintain ongoingrelationships with countless governing agencies not only in Ha Noi but also otherconvinces to support the company in “bidding race” and the period of construction

b Planning Department.

This department supprot the director in develope building plan, production plan,business plan They give the idea and update latest information about the technicalinnovation so that the company can improve the working capacity and productivity.Besides, all the business contract, local development and investment project,liquidation from the contract, setting price of product, working schedule, maintain theproduction activities are the mission of Planning Department

c Finance & Accountancy Department

The Finance & Accountancy Department makes the financial planning aboutpurchasing and installing machinery project, building new factory, etc They must toensure the proper use of funds, the transit – oriented development fund along currentand future plan And every months, all the information about the revenues,expenditures, cost, etc is reported to the Director on time However, they need tofollow the rules of government to pay taxes for the company and social insurancepremiums for the worker

d Material Department

This department have a moral obligation to mobilize the machines, devices between thedifferent construction units, purchase equipment basing on the plan from the PlanningDepartment and the total budget from the Finance & Accounting Department Theyalso need to ensure every machine in good conditon at least to ensure the requiredquality and schedule

e The Construction & Engineer Department

Performing the bidding procedure, manage all the works at the same time They need

to combine management skills with their knowledge of construction methods to buildfacilities that are safe and on budget

The Mechanical and Construction Team execute all works that won in bidding process.Also, they have to insure the overall success of a construction project This teamrequires the experience and resources necessary to not only perform during anaccelerated construction process but also contribute during the critical design/valueengineering phase

f Marketing Department

The Marketing Department’s mission is developing and delivering the company’sproduct to customer as many as possible They also need to update the information andthe general knowledge about the construction, the marterial to answer the customer’squestions They need to develope the company’s brand through the events, big projects

as the traditional way and also through the social media as the mordern way Everday,the common job requirements include sorting mail, answering phones, taking messagesand following up with customers And they need to work with the Finance &Accountancy Department to discuss about the budget for marketing, and then making aplan for every month or eventually every quater

2.4 The Activities of Marketing Department in the A-Chau Company

Each of the division in marketing department has assigned its respective staff toperform marketing duties The basic function is marketing of service and productsoffered by A-Chau In addition, to complete documentation of applications receivedwith updated follow up for proper utility of funds and recoveries of finance Theyperform duties of marketing and operations as follows:

 In field work, the department works as a Marketing Image Builder, visitsdifferent areas for maketing purpose, diffferent methods are used for thispurpose as follows :

 By participating in local events

 Arranging events and retailers’s representative meetings locally

 By installing banners and posters at public places

It is also included in field work of Trade Marketing Executive to prepare feasibilityreport of banners productions and continuous visit for proper banners installation byvendor and financial matters

 In office work, this team prepares documentation from receiving informationabout the new project All proposals are prepared by Trade Marketing Executive thatare recommaded by the manager and staffs Application is then forwarded to RegionalOffice for sanctioning, which return to the marketing department to follow andpractice

In details, firstly about the marketing strategy According to Machael J Baker, hesaid:” Marketing Strategy is a process that can allow an organization to concentrate itslimited resources on the greatest opportunities to increase sales and achieve asustainable competitive advantage.” (Michael Baker, 2008) And among theconstruction industry, A-Chau is not the leader in marketing They always try tocapture the maximum share and the trend of market At corporate level its grandstrategy is growth so they must to bring the innovation changes in products and servicequality The company focuses to big customers with large project and appropriates totheir needs than the individual ones such as home designing, department designing, etc.They educate the customers about thier products and service range They also believethat in customer service, and for this purpose, they work hard to provide maximum