Microsoft word pham thi kim huyen ID 22180014 ISB MBA 9 2 master thesis (low level of motivation at ITVN)

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business PHAM THI KIM HUYEN LOW LEVEL OF MOTIVATION IN DATA ANALYSIS TEAM AT IMPERIAL TOBACCO VIETNAM MASTER OF BUSINESS ADMINISTRATION Ho Chi Minh City – Year 2020 TIEU LUAN MOI download : skknchat@gmail.com UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business PHAM THI KIM HUYEN LOW LEVEL OF MOTIVATION IN DATA ANALYSIS TEAM AT IMPERIAL TOBACCO VIETNAM MASTER OF BUSINESS ADMINISTRATION SUPERVISOR: DR NGUYEN THI MAI TRANG Ho Chi Minh City – Year 2020 TIEU LUAN MOI download : skknchat@gmail.com TABLE OF CONTENT LIST OF FIGURE LIST OF TABLE Executive Summary Acknowledgements COMPANY INTRODUCTION 1.1 Company overview 1.2 Organizational structure PROBLEM CONTEXT 2.1 Symptoms 2.2 Symptom validation and justification 11 PROBLEM IDENTIFICATION 14 3.1 Problem mess 14 3.2 Potential Problems and validate the main problem 16 3.2.1 Income dissatisfaction - 16 3.2.2 Poor working environment 18 3.2.3 Low level of motivation 21 3.3 Updated preliminary cause and effect map 24 3.4 Problem justification 25 CAUSE VALIDATION 27 4.1 Potential causes 27 4.1.1 Lack of Intrinsic motivation: - 28 4.1.2 Low level of Extrinsic motivation: - 29 4.2 Cause justification 31 ALTERNATIVE SOLUTIONS 33 5.1 Alternative solution 1: Eliminate benefits inequality 33 5.2 Alternative solution 2: Ensure the employees’ job security 36 5.3 Solution justification 38 ORGANIZATION OF ACTIONS 41 6.1 Contents of organization of action 41 6.2 Timeline of implementation 42 CONCLUSION 44 TIEU LUAN MOI download : skknchat@gmail.com SUPPORTING INFORMATION 45 8.1 Interview Guide 47 8.2 Questionnaire 50 8.3 Summary of transcripts 51 REFERENCES 69 TIEU LUAN MOI download : skknchat@gmail.com LIST OF FIGURE Figure ITVN Operation diagram Figure ITVN Organization Chart Figure Turnover trend - Talentnet – Mercer post survey report 2018 Figure Top & Bottom Turnover - Talentnet – Mercer post survey report 2018 10 Figure Turnover rate at ITVN 12 Figure Preliminary cause and effect tree 15 Figure Updated preliminary cause and effect map 24 Figure Cause and effect map 31 LIST OF TABLE Table Total employee turnover rate at ITVN Table Breakdown employee turnover rate at ITVN in 2018 and 2019 Table Turnover rate of Data Analysis Team 11 Table Replacement costs of Data Analysis Team 13 Table Costs to implement solution 35 Table Costs to implement solution 38 Table Questionnaire 40 Table Survey results 40 Table Detailed action plan 41 Table 10 Implementation plan 43 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Executive Summary Employees is often considered as the most valuable assets in all organizations Recruiting and retaining employees in organizations is not only tasks of Human Resources but also involves all other departments Therefore, managers and leaders in organizations should care about employees, understand their expectations as well as their difficulties, then give ideas to help organizations in establishing appropriate policies to attract and develop employees to retain them By doing so, organizations can enhance employees motivation and reduce employees turnover rate, which helps to increase employees productivity and company performance The purpose of this research is to find out the main problem and the root cause leads to the high turnover rate in Data Analysis team at Imperial Tobacco Viet Nam Representative Office recently With the secondary data provided by Human Resources Department and primary data collected during the in-depth interviews with three groups of the company’s leaders and the employees who are currently working in Data Analysis team and who are also left the company, it revealed that income dissatisfaction, poor working environment, and low level of motivation are potential problems lead to the high turnover rate in Data Analysis team at Imperial Tobacco Viet Nam Representative Office Further investigating the underlying problems by analyzing the interview results and using the theories from literature, the main problem is identified as the low level of motivation, especially extrinsic motivation, which caused by benefits inequity and job insecurity, that leads to the high turnover rate in Data Analysis team at Imperial Tobacco Viet Nam Representative Office After finding the root cause of high turnover rate, alternative solutions are designed and justified The solution to eliminate benefits inequity as well as reduce job insecurity by revising the company benefit policies and enhancing engagement meetings for sharing company strategies to the employees is suggested by the managers, selected by the indirect employees and supported by the company Director for execution Then, the detailed action plan of this solution is presented to the company for implementation to solve the problem TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Acknowledgements I would like to express my appreciation to all people who supported me during my studies First, I would like to send my thankfulness and special appreciation to my supervisor, Dr Nguyen Thi Mai Trang, who has kindly supported, guided, advised, and motivated me to complete this thesis Then, I would like to thank my managers, my colleagues at Imperial Tobacco Vietnam Representative Office who gave me chances for conducting interviews and spent their valuable times for giving me comments and opinions which helps me to come up the results of this thesis In addition, I would like to send my regards to all of my classmates of MBA for their support, encouragement and giving me strength in all the time writing this thesis TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) QUESTIONS and ANSWERS CATEGORY FINDINGS Mr Phan CODING (key answer) Well, I have just graduated for one years, so I Happy with Company Salary is ok Nhan am happy with the salary that the company is salary policies paying me I still need to work for sometimes to have more experiences for my better career path Regarding the company policy, some policies Do not have Unfair are not applicable to us, such as monthly some benefits benefits telephone fees allowance, taxi usage and travel as others policy Those policies are only applicable for representative office staff That is unfair for us as we are working in the same office and for the same company Mr My salary is not very attractive I know that the Salary is not Income Yearly salary Nguyen salary will be reviewed and increased every attractive dissatisfaction increase is not Tung year, but the percentage of increasing is not much much Besides, our team don’t have some benefits Demotivated that others have, this makes us feel unequally Unequally benefits treated and demotivated Q5 What is the worst point makes you dissatisfied in your job? Ms I am not sure whether the company will Not sure if Nguyen continue to sign the labor contract with me I contract will Truc asked my manager but he was not sure about continue be Motivation Unstable job No future plan the future plan This makes me feel unstable signed working here and dissatisfied me Feel unstable I am worried about my future since I have unsecure job and no career development plan, that makes me demotivated 64 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) QUESTIONS and ANSWERS Mr Phan CODING (key answer) Benefits Unfair benefits are applying for our team Nhan CATEGORY FINDINGS Company Unfair policies benefits Mr There is no career development, no career No career Development No career Nguyen growth plan growth Tung development plans reduces my working No career opportunity here No career development inspiration and demotivates me growth opportunity Q6 Do you have any suggestions to improve your job satisfaction? Ms I want to contribute my knowledge to work for Long term Official Nguyen a long time with the company Therefore, I contribution employee Truc would like to have a long-term labor contract so that I will not worry about my future Mr Phan Company should change the policies that the Current Company Improve Nhan current policies should be applicable for all policies should policy benefits staff, not distinguish between be changed representative office based staff and agency’s Engagement staff, as all of us we are working for ITVN In More activities addition, we would like to have more worktogether activities so that we feel as one team working here Mr I want to know about the company strategies to Want to know Future Nguyen see opportunity Tung development plan is applied for the rep office strategy and if any growth opportunity The company Career growth based people but not our team, so I am not sure future growth about our future Q7 Do you have intention to find another job? 65 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) QUESTIONS and ANSWERS Ms Well, if I feel unsafe with my career, I should Nguyen think about that option CODING (key answer) CATEGORY FINDINGS Truc Mr Phan I am quite new in this team and I know that I Nhan need to contribute to the company However, I hope that I will be deserved for my contributions fairly, otherwise I may not think about long term commitment to the company Mr It’s a hard question to answer I love this job I Nguyen like the people here But when I feel unstable Tung and no chance for growth, then I may start looking around for a better opportunity THANK AND CLOSE 8.3.3 Group 3: Employees who had worked in Data Analysis team and already left Imperial Tobacco Vietnam QUESTIONS and ANSWERS CODING (key answer) CATEGORY FINDINGS GREETING AND INTRODUCTION Q Thank you for spending your time to have meeting with me today + How are you? How is your current job? + How many years you have been worked for the company? + When did you leave the company? Mr I was working there for about and a half year year and Nguyen I left there months before month working Thien at ITVN Ms Doan I had been working there for a year year Hang I have left ITVN for months 66 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) QUESTIONS and ANSWERS CODING (key answer) CATEGORY FINDINGS Have higher Income Low salary MAIN BODY QUESTIONS Q1 Can you share the reason why you leave the company? Mr I got an offer letter with higher income Nguyen income Thien Ms Doan I want to have a challenging job Have a Hang challenging job Q2 Career growth What is the worst point makes you dissatisfied working in environment, ITVN? PROBE: income, working colleagues, line manager? Mr The working environment is not very Uncomfortable Working Poor working Nguyen comfortable for me Although everyone is working environment environment Thien very kind, but sometimes I feel isolated environment because I am unconfident to talk to others Isolated Isolated Benefits because of We not have the same benefits as other Unequal personality departments, our payday is also later than benefits traits them as they usually receive their salary on Unfair benefits 25th of very month but we usually receive on 30th of the month Ms Doan No career development No future growth Hang No career We are unequally treated, this makes me feel growth unhappy and disappointed Unequal We know that our team has less benefits than treatment Working Poor working environment environment No career development others although we are working in the same office Q3 What you think about your salary at ITVN? How is your opinion on HR policies? 67 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) QUESTIONS and ANSWERS CATEGORY FINDINGS Mr CODING (key answer) The salary there is lower than my current job Low salary Income Low pay Nguyen In addition, benefits are not attractive We Uncompetitive dissatisfaction Unfair benefits Thien don’t have annual performance bonus, except benefits Ms Doan The salary there is higher than my current Have high Income Unfair benefits Hang dissatisfaction in ITVN for the thirteenth month salary Some benefit policies are applied for only Unequal representative office people and that is unfair benefits for us since we are working for the same organization in the same office place I feel unhappy that the benefits of our team is lower than the others in the same office salary, but I am happy with my current job I salary am an official staff of my current company, I Happy with receive all benefits as other people here If I current job work well, I will have opportunities for my Career growth career growth Q4 opportunities Can you provide your suggestions to help us in improving our employees’ job satisfaction? Mr As I said that the benefits of our team is Nguyen lower than others, this makes people in the Thien team feel unhappy and unfair So the company should review the policies so that all the employees feel fairly treated Ms Doan I think the company should think about fairly Hang policies for all people, not only by money but also by opportunities for growth THANK AND CLOSE 68 TIEU LUAN MOI download : skknchat@gmail.com Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN)Microsoft.word.pham.thi.kim.huyen.ID.22180014.ISB.MBA.9.2.master.thesis.(low.level.of.motivation.at.ITVN) REFERENCES https://www.imperialbrandsplc.com/about-us/our-companies/imperial-tobacco.html Hernández von Wobeser L, Ramírez Escamilla G, Wobeser Iv Case Study Of Employee Turnover At Ice Cream Deli In Mexico Journal of Business Case Studies (Online) 2013;9(3):193-n/a https://tbavietnam.org/wp-content/uploads/2018/12/Highlights-of-2018-TRS-Results.pdf Michael C.G Davidson, Timo N, Wang Y How much does labour turnover cost?: A case study of Australian four- and five-star hotels International Journal of Contemporary Hospitality Management 2010;22(4):451-466 Abbasi SM, Hollman KW Turnover: The real bottom line Public Personnel Management 2000 Fall;29(3):333-342 Van Aken JE, Berends H Intake and Problem Definition In: Problem Solving in Organizations: A Methodological Handbook for Business and Management Students 3rd ed Cambridge: Cambridge University Press; 2018 p 47–73 Mercy AE, Idowu C, PhD., Charles IT, PhD., Chinelo E, Uyi OJ Financial benefits, emoluments and labour turnover: a study of selected banks in Alimosho local government area of lagos state Ife Psychologia 2018 03;26(1):265-278 Schuck AM, Rabe-Hemp C Investing in people: salary and turnover in policing Policing 2018;41(1):113-128 Carraher SM Turnover prediction using attitudes towards benefits, pay, and pay satisfaction among employees and entrepreneurs in Estonia, Latvia, and Lithuania Baltic Journal of Management 2011;6(1):25-52 10 Luna-Arocas R, Tang TL Are You Satisfied With Your Pay When You Compare? 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