1 TRƯỜNG ĐẠI HỌC KHOA HỌC KHOA DU LỊCH * * TÀI LIỆU MÔN HỌC TIẾNG ANH DÀNH CHO HƯỚNG DẪN VIÊN DU LỊCH Unit 1 Greeting and welcoming tourists Objectives Learners are able to use the right expressions[.]
TRƯỜNG ĐẠI HỌC KHOA HỌC KHOA DU LỊCH * * TÀI LIỆU MÔN HỌC TIẾNG ANH DÀNH CHO HƯỚNG DẪN VIÊN DU LỊCH Unit Greeting and welcoming tourists Objectives Learners are able to use the right expressions for greeting and welcoming tourists Learners are able to demonstrate how to greet and welcome tourists appropriately Learners are able to introduce himself to tourists adequately Greetings around the world Greeting is an act of communication in which human beings intentionally make their presence known to each other, to show attention to, and to suggest a type of relationship between individuals or groups of people coming in contact with each other (Wikipedia, 2016) Warm-up: Keeping Morning Meeting Greetings Fresh and Fun Holding a ball of yarn, a student greets someone across the circle and gently rolls the ball to that person while firmly holding on to the end of the yarn The student who receives the ball of yarn greets another student across the circle and rolls the ball to that student, making sure to hold onto the unraveling strand with one hand This continues until everyone has been greeted and the yarn has created a web across the circle To unravel the web, students greet each other in reverse order until the ball of yarn is wound up again Activity Study the following expressions and discuss with your classmates when we use the expressions Business Greetings and Formal Greetings Hello! Good morning/ Good Informal greetings Hey, Hey man, or Hi morning How are things (with you)? Mr/Ms How’s it going? or How are you doing? Good afternoon/ Good afternoon Mr/ Ms It’s good to see you.” (Used when you Good evening/ Good evening Mr/Ms haven’t seen someone in a while) It’s nice/pleasure to meet you.” (when What’s up?, What’s new?, or What’s going you are meeting someone for the first on? How’s everything ?, How are things?, time) or How’s life? How are you today Mr…….? How’s your day? or How’s your day going? How are you this evening, Ms…… ? Activity Read the following passage Greetings around the World One custom that gives insight into people’s history and values is the way they greet one another There is a wide range of greetings around the world These range from the common handshake to other strange rituals found in some countries Let’s take a look at how the simple action of greeting someone differs greatly from place to place In the United States and Canada, for example, a simple handshake or nod is the norm The handshake has an interesting origin: it started long ago as a way of showing people that you weren’t carrying a weapon Shaking the person’s right hand while looking him or her in the eye is the usual method Handshakes are also common in other parts of the world, including Britain and Russia In Russia, males grasp other men’s hands very strongly during the handshake Handshakes are also how most people in New Zealand greet each other However, the native Maori people of that country display more physical contact: they press their noses together in a sign of trust and closeness In other countries, such as France and Belgium, hugging and kissing are more common when two people meet In those cultures, people kiss each other on the cheeks The number of times varies depending on the particular country In Saudi Arabia, men might hug and kiss each other (but not a woman) on the cheek Men will also shake hands with other men there In some Eastern countries, including Korea and Japan, bowing is the traditional greeting In Japan, the deeper the bow, the deeper the respect shown The strangest custom, though, is likely in Tibet People there opt to stick out their tongue to greet others (Adopted from Cosmos, 2016) Task Underline the words that you not know the meaning Task Answer the following questions What is the custom that gives insight into people’s history and values? _ Is handshake the only way to greet others? _ How people greet in Canada? _ When did handshake start? _ How male Russians shake hands in greeting? _ What kind of physical context Maori people greet others? _ Hugging and kissing are also common greetings Which nationalities use these greetings? _ How Arabian people greet other people? _ Bowing their bodies is also common greetings Can you mention the people/nations who bow their bodies when greeting Activity Match the following pictures of greetings with the captions by writing the captions under the pictures A traditional Thai greeting Hawaii Airport Greetings Arabic greeting Hongi Maori greeting, New Zealand Chinese greeting Indonesia Army greeting Fist bump greeting 10 Japanese greeting Germany greeting 11 Pakistani greeting Hand kiss greeting 12 Russian kiss greeting Homework: Write questions based on the underlined words (as the answers) of the following sentences Number a is done for you a One custom that gives insight into people’s history and values is the way they greet one another You write:What is one custom that gives insight into people’s history and values? b These range from the common handshake to other strange rituals found in some countries You write: c The simple action of greeting someone differs greatly from place to place You write: d The handshake has an interesting origin You write: e Shaking the person’s right hand while looking him or her in the eye is the usual method You write: f In Russia, males grasp other men’s hands very strongly during the handshake You write: h Handshakes are also how most people in New Zealand greet each other You write: i The native Maori people of that country display more physical contact: they press their noses together in a sign of trust and closeness You write: j In those cultures, people kiss each other on the cheeks You write: k The strangest custom is in Tibet, people there opt to stick out their tongue to greet others You write: Welcoming tourists Welcoming tourists is one of a guide activities to welcome and greet a tourist or a group of tourists with a pleasure or kindly courtesy and sometimes with presenting flowers to special tourists or guests Activity Read the following dialogues with your pair or partner Dialogue A tourist arrival at the Airport Tour guide : Good morning, Sir Are you Mr Brett? Guest : Good morning, yes I am Tour guide : Welcome to Vietnam Can I help you with the luggage? The car is over there Guest : Yes, of course, please Tour guide: Would you come this way This is our car Please, get in the car Mr Brett Guest : Ok Thank you Dialogue A tourist arrival at the Airport Tour guide : Good afternoon everyone Tourists : Good afternoon Tour guide : I am David On behalf of Viet Travel, I would like to welcome you all to Vietnam Tourists : Thank you, thank you Tour guide : Our bus is coming here Can you just put tour luggage over here We will help you with the luggage Tourists : Certainly, thank you Tour guide : Now please, get into the bus and watch your steps Tourists : Thank you Dialogue Tourists in the bus Tour guide : Hello everyone My name is … On behalf of Viet Travel I’d like to welcome you all to Hanoi Before we make a move, let me make sure that you are all already here in the bus Ms Eva, Ms …, and …., Mr Martin Tourists : Yes sir, I am here, Yes sir, … Tour guide : Mr Martin, is Mr Martin here? Tourists : I think Martin is still in the toilet Oh, there he is coming Tour guide : Good, please get in Mr Martin I think everyone is already in Is that right? Tourists : Yes, we all are here Tour guide : Thank you.The bus ride to your hotel will take about ffteen minutes Right now I’d like to take a minute to remind you with some brief safety precautions Firstly, I would like to ask that you remain seated until we reach our destination and that you not smoke while on the bus Secondly, it is suggested not to leave your valuable things unattended Enjoy your vacation Activity Practice the dialogue with your partner You have to change some of the information such the time, name of the tourist, place, and travel agent Activity Work in pair to create or write dialogues of asking and giving tourist information Then demonstrate in front of the class and minimize to look at what you write Homework: Practice a sample of welcoming tourists Introducing one’s self to tourists When meeting members of a tour on arrival, a guide performs the following activities such as greeting, welcoming and introducing himself In introducing himself, the tour guide mentions his full name, travel agency’s name, and other supporting information Some examples of greeting, welcoming and introducing one’s self: Good morning, welcome to Bali I am David Mahaka from Viva Tours I’ll tell you all about the things you will see If you have any questions, you feel free to ask It is my job to answer your questions All my time is free to talk to you Thank you Good afternoon everyone My name is Lukas Widy On behalf of Viva Tour, I would like to welcome you all to Bali The bus ride to your Prean hotel takes you about ffteen minutes Right now I’d like to take a minute to remind you with the area and tell a brief safety precaution You have to fasten safety belts and remain seated until we reach our destination Dear visitors, I would like to welcome you all to Bali Allow me to introduce myself My name is Michelle from Viva Tour I am your guide and will support you during the tour I promise you are going to enjoy your stay here in Bali This is a beautiful, quiet island where you can relax, sit by the theme parks, enjoy great meals and feel very comfortable You can walk into town and enjoy the fountains or take pictures Hello, everybody Welcome to Bali I’m Natalia I’m a tour guide at Viva Tour It’s great to meet you here in Bali You will discover that Bali and the surrounding are beautiful Like Hawai, you will fnd there is even more to see in Bali than you have dreamed about Hi, everybody I am Sukma, your tour guide for today On behalf of Viva Tour, I would like to welcome you all to Bali We’re going to be pulling up to the hotel in just a few minutes Please sit back and enjoy the view of the shopping centre on the left hand side of the bus as we enter the city I ask that you remain in your seats until we have come to a complete stop Our agent, Mr Rayan will be meeting you at the bus to help you with your bags Please double check to make sure your bag has been taken off the bus On behalf of Viva Tours, have a wonderful vacation in Bandung and I hope to see you tomorrow at the information session Activity Underline the sentences/phrases including: greeting tourist welcoming tourist introducing one’s self mentioning travel agency’s name Other supporting information Activity Work individually to fll in the missing words or phrases in the following greeting, welcoming and introducing one self Good evening, My nameis _1 I am your guide for this tour I would like welcome to _2 My job is to help you tell all about the things you will see If you have any questions, youfeel free to ask It is my _3 to answer your questions It is free to talk to me at you need my help Thank you Good morning ladies and gentlemen I am On behalf of I would like to welcome you all to _3 Our tourist bus ride to the hotel will take about _4 minutes Now I would like to take a minute to remind you some for safety Firstly, I ask that you remain seated until we reach our destination and that are not permitted while on the bus Secondly, I would like that it is against the law to get drunk in public Enjoy your holiday with us Hello visitors I would like to welcome you all to Please, allow me to introduce myself My name is I am your guide and will support you during the tour I promise you are going to enjoy your stay here in This is a beautiful, quiet, unique, and famous city in Vietnam You can enjoy and explore great culinary activities The best restaurant serving various culinary products in this city is _5 You can also enjoy Hello, everyone I am your tour guide today My name is I am happy to welcome you to It is a great pleasure to meet you here You will fnd that and the surrounding are very and _6 You will also discover that there are many in _ Good day, everybody.My name is _1, your tour guide for today We are going to leave for the hotel in I would like to ask your favour and you can on both sides of the bus as we enter the city I suggest you to remain in your seats until our bus Our agent, _6 will be meeting you at the bus to help you with your bags Please double check to make sure thatyour personal belongings are not On behalf of 8, have a wonderful vacation in and I hope to see you tomorrow at 10 Activity Practice greeting, welcoming tourists and introducing yourself with your partner You have to change some of the information such the time, name of the guide, place, and travel agent Homework: Practice greeting, welcoming tourists and introducing yourself 10