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I!1 TRUONG DAI HOC KINH TE QUOC DAI “I LUAN VAN THAC SY KINH TE ã ô i TRUONG DAI HOC KINH TE QUOC DAN & ft & MAI QUOC BAO OAi HOC KTQD TT THONG TIN THl/VIEN PHONGLUANAN ■ TO LIEU HOAN THIEN DONG UC CHO • CONG TAC TAO • • • NGUQl LAO DONG TAI TONG CONG TY XI MANG VIET NAM Chuyen nganh : Kinh te lao dong LUAN VAN THAC SY KINH TE • • NGirdl Hll'dNG DAN KHOA HQC: ts vu thi uyen '12.$ MM Ha noi, nam 2010 LCD CAM DOAN Toi xin cam doan day la cdng trinh nghien curu cua chinh ban than toi Cac tai lieu trich dan va so lieu neu luan van dam bao tinh trung thirc va co nguon trich dan ro rang Tac gia Mai Quoc Bao LO1 CAM ON Em xin chan cam an TS Vu Thi Uyen, khoa Kinh te va Quan ly nguon nhan luc da tan tinh huong dan, chi bao em de hoan luan van Xin chan cam an Lanh dao Vien Sau dai hoc, giao vien chu nhiem lap cao hoc 16B da tao moi dieu kien thuan loi qua trinh hoc tap Cuoi cung, xin chan cam an toi Ban lanh dao va cac can bo cong nhan vien Tong cong ty Xi mang Viet Nam, cdng ty co phan xi mang But San, cong ty xi mang Hoang Thach va cong ty xi mang Tam Diep da tao moi dieu kien giup da cho tac gia qua trinh thuc tap va viet Luan van Ha noi, thang Tac gia Mai Quoc Bao nam 2010 MUC LUC • • MUC LUC DANH MUC CAC CHtT VIET TAT DANH MUC BANG - BIEU - SO DO MO DAU Chuong 1: Co1 so’ ly luan ve cong tac tao dong luc cho ngudi lao dong doanh nghiep 1.1 Vai tro cua cong tac tao dong lire cho ngirdi lao dong doanh nghiep 1.1.1 Dong lure lao dong va tao dong luc cho ngudi lao dong 1.1.2 Cac yeu to anh hudng tdi dong luc lao dong 1.1.2.1 Cac yeu to thuoc ve phla ban than ngudi lao dong 1.1.2.2 Nhom yeu to thuoc ve cong ty 1.1.2.3 Nhom yeu to thuoc ve cong viec ngudi lao dong dam nhan 10 1.1.2.4 Nhom nhan to thuoc ve moi trudng ben ngoai 10 1.1.3 Mot so hoc thuyet ve tao dong luc lao dong 11 1.1.3.1 Hoc thuyet he thong nhu cau cua Maslow 11 1.1.3.2 Hoc thuyet cong bang cua J Stacy Adams 13 1.2 Noi dung co’ ban cua tao dong luc cho nguoi lao dong doanh nghiep 14 1.2.1 Xac dinh nhu cau cua ngudi lao dong 14 1.2.2 Thiet ke cac bien phap nham thoa man nhu cau cua ngudi lao dong 15 1.2.2.1 Xay dung he thong tien luong thoa dang va cong bang 15 1.2.2.2 Xay dung he thong khen thudng phu hop 16 1.2.2.3 Xay dung he thong phuc lai hap dan 17 1.2.2.4 Tang cudng tinh hap dan cua cong viec thong qua thiet ke va thiet ke lai cong viec 17 1.2.2.5 Dao tao va phat trien nguon nhan luc nham tang kha nang thich ung cua ngudi lao dong vdi su phat trien cua moi trudng 18 1.2.2.6 Tao co hoi thang tien doi vdi nhung ngudi lao dong co dong gop 19 1.2.2.7 Tao moi truUng va dieu kien lam vicc thuan loi 20 1.2.3 Do luong muc thUa man cua nguoi lao dong doang nghiep 20 1.3 KtgU ghUtcm ton dtng lux cUa gtont lnn Ongh & mtt so OangU ngUtCp toagg va ggnat nude 21 1.4 Su can tUtet pUat ton dtng lyc cUa nhuot lnn dtnh tot Tong Cong ty Xt mang Vtct Nam 24 CUuong 2: PUan ticU tUuc toong cong tac too dtng luc cUo ngoni loo dtnh toi Tong Cong ty Xt mang VtCt Nam tUni gion qua 27 2.1 Tong qunn vU Tong Cong ty Xt mang Vtct Nnm 177 2.1.1 Qua trinU UinU tUanU va pUat trien can Tong Cong ty Xt mang VtCt Nnm 27 2.1.2 LinU vuc san xuat ktnU Onnnh 218 ' r •> 2.1.3 Ket qua Unat dtng san xuat ktnU OannU can Tong cong ty Xt mang VtCt Nnm trnng tUnt gtnn vun quia 29 2.1.4 Cac dac item can TCT Xt mang VtCt Nnm anU Uuong den ton dtng luc cUa ggunt lnn dtng 31 2.1.4.1 Dac dtem vU von 31 2.1.4.2 Dac dtem vU lnn dtng 32 2.1.4.3 Dac dtem vU qut trinU cong ngUC 35 2.1.4.4 Co c au to chUc 35 2.2 PUan ticU tUyc cong tac ton dtnh luc cUn ngoo! lnn dtng tot Tong cong ty xt mang VtCt Nnm trnng tUot htnn vun qua 158 2.2.1 NUu cau dot vot cong vtCc can ngunt Ioo dtng toi Tong cong ty Xt mnng VtC Nnm 38 2.2.2 PUan ticU tUuc cac btCn pUap tan dtng luc cUn ngunt lnn dtng tot Tong Cong ty Xt mang VtCt Nnm trnng tUnt ^nn vita qua 4-1 2.2.2.1 Cong tac ttUn luong, ttUn cong 42 2.2.2.2 Cong tac kUen tUuong va pUuc lit 49 2.2.2.3 Cong tac pUan ticU cong vtCc va tUtet ke lotcong vtCc 54 2.2.2.4 Cong tac danU gta tUuc UtCn cong vtCc tat cong ty 58 2.2.2.5 Dao tao va phat trien nguon nhan lire 63 2.2.2.6 Moi trirang va dieu kien lam viec 72 2.2.3 Danh gia chung ve cong tac tao dong luc cho ngudi lao dong tai Tong cong ty Xi mang Viet Nam 73 2.2.3.1 Ket qua cong tac tao dong lire cho ngudi lao dong thdi gian vira qua 73 2.2.3.2 Nhung mat edn han che anh hudng den cong tac tao dong lire cho ngudi lao dong tai Tong cong ty xi mang Viet Nam 79 Chuong Quan diem va giai phap tao dong lire cho ngirdi lao dong tai Tong cong ty Xi mang Viet nam giai doan td’i 81 3.1 Phuong hirong phat trien ciia Tong cong ty Xi mang Viet Nam giai doan toi 81 3.1.1 Muc tieu phat trien 81 3.1.2 Giai phap phat trien .82 3.2 Quan diem tao dong luc cho ngirdi lao dong tai Tong cong ty Xi mang Viet Nam 83 3.3 Giai phap tao dong lye cho ngudi lao dong tai tong cong ty Xi mang Viet Nam 84 3.3.1 Xac dinh chinh xac cac nhu cau cua ngudi lao dong va muc iru tien cua cac nhu cau de lam can cu dua cac bien phap tao dong lire phu hop 84 3.3.2 Cai tien mot so chinh sach quan tri nhan lire nham tao dong lire lam viec cho ngudi lao dong tai Tong cong ty Xi mang Viet Nam 89 3.3.2.1 Xac dinh ro nhiem vu, trach nhiem va tieu chuan thuc hien edng viec lam co sd de quan ly mot each cong bang va hieu qua 90 3.3.2.2 Hoan thien cong tac danh gia thuc hien cong viec nham phan anh chinh xac ket qua thuc hien cong viec cua ngudi lao dong 92 3.3.2.3 Thiet ke he thong tra cong lao dong cong bang, gan vdi gia tri cong viec, hieu qua lam viec cua ngudi lao dong 94 3.3.2.4 Xay dung he thong khen thudng va he thong phuc lai hap dan 95 3.3.2.5 Cai tien cong tac dao tao va phat trien nguon nhan lire theo hirong phu hop vdi yeu cau cong viec trade mat va tuong lai 96 3.3.2.6 Nang cao nang lire ngudi lanh dao to nhom lam viec .101 KET LUAN 104 DANH MUC • TAI LIEU • THAM KHAO PHU LUC DANH MUC CAC CHU’ VIET TAT TCTXMVN Tong cong ty Xi mang Viet nam TCT Tong cong ty CBCNV Can bo cong nhan vien CTCP Cong ty co phan NSLD Nang suat lao dong TLBQ Tien luong binh quan DANH MUC BANG - BIEU - SO DO Trang So 2.1: Co cau to chuc Tong cong ty Xi mang Viet nam 37 Hinh 2.1: Co cau lao dong cua TCTXMVN theo nhom tuoi nam 2008 33 Hinh 2.2: Moe hai long voi cong viec cua ngudi lao dong 75 Bieu 3.1: Mau phieu khao sat nhu cau cua nguoi lao dong .885 Bieu 3.2: Phieu danh gia hieu qua cong tac dao tao 100 Bieu 3.3: Mau phieu danh gia nang luc cua nguoi to trumng 102 r z _ ■> Bang 2.1: Ket qua san xuat kinh doanh cua Tong Cong ty Xi mang Viet Nam giai doan 2004 -2008 30 Bang 2.2: So lieu thong ke ve ket qua tai chinh 31 Bang 2.3: Co cau lao dong cua TCTXMVN chia theo gioi tinh 32 r Bang 2.4: Co cau lao dong theo trinh chuyen mon 34 •> r Bang 2.5: Tong so lao dong chia theo chuc danh cong viec 34 Bang 2.6: Ket qua khao sat nhu cau cua nguoi lao dong tai Tong cong tjy Xi mang Viet Nam 39 Bang 2.7: Nhu cau cua nguoi lao dong chia theo cong ty 40 X Bang 2.8: Nhu cau cua nguoi lao dong chia theo chuc danh cong viec 41 Bang 2.9: He so luong chuc danh cong ty co phan xi mang but Son 44 Bang 2.10: Tien luong binh quan theo chuc danh 45 Bang 2.11: Danh gia cua nguoi lao dong ve tien luong 46 Z X Bang 2.12: Muc hai long doi voi tien luong theo chuc danh cong viec 48 Bang 2.13: Tien thuong va phuc loi binh quan hang nam .50 Bang 2.14: Danh gia cua nguoi lao dong ve cong tac khen thuong .51 Bang 2.15: Phuc loi cua Tong cong ty xi mang Hoang Thach 54 Bang 2.16: Danh gia ve noi dung cong viec duoc giao 56 J - f - — - Nam vtrng luat lao dong va cac che chinh sach qui dinh cua Nha nude va cua cong ty lien quan den cdng tac to chuc dao tao - Nam duoc phuang hudng, chien luge va cac dinh hudng phat tridn cua cdng ty tung giai doan thuoc linh vuc dao tao - Hieu biet cac dac diem to chuc san xuat, kinh doanh, quy trinh cdng nghe va mo hinh to chuc bo may quan ly cua cdng ty > Ky nang: - Ky nang to chuc, kiem tra - giam sat - Kha nang giao tiep tot > Ngoai ngu- - Tin hoc: - Tieng Anh trinh C - Thanh thao ky nang soan thao van ban - Sur dung thao cac chuong trinh tin hoc van phdng de phuc vu cdng viec > Trinh chuyen mon: Cd trinh dai hoc chuyen nganh Kinh te lao dong hoac Quan tri nhan luc > Kinh nghiem: tdi thieu nam kinh nghiem linh vtre dao tao > Sire khde: Dam bao sue khoe de lam viec •? r \ > Pham chat: Can cu, ty mi, chiu duoc ap luc cdng viec, trung thuc BAN TIEU CHUAN THUC • HIEN • CONG VIEC • - Hoan tot cac nhiem vu duuc giao - To chuc huong dan cac don vi xac dinh nhu cau dao tao chinh xac Lap ke hoach dao tao dap ung dugc nhu cau dao tao - To chuc, giam sat thuc hien cac chuong trinh dao tao dien dung ke hoach - Lap cac bao cao danh gia ket qua dao tao chi tiet, cu the va dung tien - Khong vi pham noi quy, qui che cua cdng ty va phap luat cua Nha nude - Chap hanh su phan cdng nhiem vu cua lanh dao - Quan he tot vdi dong nghiep Phu luc 8: Phieu danh gia ket qua thuc hien cong viec Chuc danh cong viec: Ho va ten: Don vi cong tac: Ho va ten nguai danh gia: Thdi gian danh gia tu / /20 den / /20 I Danh gia ket qua thuc hien cong viec ky: TT Noi dung danh gia Muc hoan cong viec duoc giao Diem danh gia Ca nhan Lanh dao tu danh Tdi da true tiep danh gia gia 60 Thudng xuyen hoan tot cdng viec vugt tien do, dam bao chat luang 57 ddn 60 Thudng xuyen hoan tot cdng viec dung tien dam bao chat luang 50 den 56 Thudng xuyen hoan tot cdng viec, khong kip tien nhung nghiem tuc va nd luc lam viec 40 den 50 Thinh thoang khong hoan cdng viec, khong kip tien duac giao 30 den 40 Nhieu lan khong hoan nhiem vu duac giao, cd nhieu sai sot nhung khong chiu sua chua 10 den 30 Khong chiu thuc hien nhiem vu 10 Y thuc, thai lam viec 16 Chap hanh noi qui,cong ty va phap luat cua nha nude Tinh than trach nhiem doi vdi cong viec San sang lam viec them gid co yeu cau Kien thirc va ky nang 10 Nam virng va van dung tot cac kien thuc chuyen mon, cac quy trinh nghiep vu cong viec Am hieu kien thuc ve phap luat va van dung cdng viec Kha nang lap ke hoach, to chuc cong viec cho ban than Kha nang to chuc, don doc, phoi hop vdi cac dong nghiep khac de hoan nhiem vu Kha nang giai quyet cac van de phuc tap Su dung tot ngoai ngu phuc vu cho cdng viec Trinh do, ky nang tin hoc dap ung tot yeu cau cdng viec Pham chat Y thuc cau tien Phan dau hoc tap nang cao trinh Kha nang lam viec doc lap , y thuc chu dong cdng viec Nang dong, sang tao cong viec Luon cai tien phuong phap lam viec Quan he voi dong nghiep Hop tac, giup dong nghiep ddng nghiep Chia se thong tin, kinh nghiem vdi dong nghiep 100 Tong cong II Xep loai ket qua thyc hien cdng viec va he so tich So diem Xep hang He so tich 92 ddn 100 Xuat sac 1,2 80 ddn 89 A 65 ddn 79 B 0,9 50 den 64 C 0,8 40 ddn 49 D 0,6 dudi 40 Khong xep hang 0,4 III Nhan xet cua ngirdi danh gia Ngudi danh gid ky ten Phu luc 9: So sanh mire hai long ciia ngudi lao dong tai cong ty xi mang Hoan toan khong hai long Khong hai ldng mot phan Khdng co y kien ro rang Gan nhir hai ldng Hoan toan hai long But Son 3,3 16,3 29,3 27,2 23,9 Hoang Thach 11,7 6,3 16,2 48,6 17,1 Tam Diep 12,5 21,2 28,8 26,2 11,2 But Son 7,8 8,9 31,1 31,1 21,1 Hoang Thach 9,0 9,0 22,5 43,2 16,2 Tam Diep 16,2 13,8 33.8 26,2 10.0 But Son 9,0 11,2 22,5 29,2 28,1 Hoang Thach 9,9 2,7 12,6 45,1 29,7 Tam Diep 16,2 17,5 27,5 28,8 10,0 Danh gia But Son 5,4 8,6 21,5 40,9 23,7 thuc hien Hoang Thach 0,9 11,7 18,0 55,9 13,5 cdng viec Tam Diep 5,0 31,2 41,2 8,8 13,8 But Son 7,9 9,0 20,2 22,5 40,4 Hoang Thach 10,8 11,7 9,0 38,7 29,7 Tam Diep 21,2 8,8 25,0 31,2 13,8 But Son 7,9 9,0 21,3 33,7 28,1 Hoang Thach 10,0 9,1 19,1 45,5 16,4 Tam Diep 13,8 20,0 32.5 22,5 11,2 But Son 10,1 16,9 24,7 21,3 27,0 Hoang Thach 8,1 9,0 11,7 53,2 18,0 Tam Diep 10,0 16,2 26,2 31,2 16,2 But Son 5,9 12,9 30,6 25,9 24,7 Hoang Thach 8,1 13,5 27,9 29,7 20,7 Tam Diep 6,5 13,8 45,0 21,2 13,8 Chi tieu Luong Thuong Phuc loi Vi tri cong viec Dao tao Dieu kien lam viec Thang tien Cong ty —T-7 - 7 —7 - - - -Nguon: Ket qua khao sat ve dong lye lao dong cua ngirdi lao dong tai cdng ty xi mang vien cua Tdng cdng ty xi mang Viet Nam Phu• luc LLC • 10: PHIEU KHAO SAT VE DONG • • LAO DONG • Xin kinh chao ong/ba! De phuc vu cho muc dich nghien nham hoan thien va nang cao hieu qua cua cong tac tao dong luc cho ngudi lao dong tai cong ty, xin ong/ba vui ldng cung cap mot so thdng tin theo nhung cau hdi dudi day Nhtrng thdng tin thu duoc se duoc giu bi mat va chi su dung cho muc dich nghien cua de tai Chung tdi chan cam an sir giup da nhiet tinh cua ong /ba! I Thdng tin chung (ong/ba vui long khoanh trdn vao lua chon phu hap) Don vi cdng tac l 2.Chuc danh cdng viec dang dam nhan Tudi a Dudi 30 c Tir 41 -50 b Tir 31 - 40 d Tren 50 Gidi tinh a Nam b Ntr Tham nien lam viec tai cdng ty a
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