THÔNG TIN TÀI LIỆU
| 7947 LV.ThS dhktqd \ X X A TRUONG DAI HOC KINH TE QUOC DAN Nguyen Thi Nhu Quynh ^H^ktQD TT THONG TIN THH VIEN ['PHONG LUAN AN - TO LIEU HOAN THIEN CONG TAC DAO TAO NGUON NHAN LU’C TAI CONG TY TRACH NHIEM HUU HAN MOT THANH VIEN TRAC DIA BAN DO • • Chuyen nghanh: Quan tri nhan lye MS: 60.34.70 LUAN VAN THAC SI QUAN TRI KINH DOANH NGOOl HUONG DAN KHOA HOC: TS PHAM THI BICH NGOC -7H> 19W Ha Noi, nam 2013 LCH CAM DOAN Toi xin cam doan day la cong trinh nghien curu cua rieng toi Cac so lieu su dung phan tich luan van la trung thuc, co nguon goc ro rang TAC GIA NGUYEN THI NHlT QUYNH LOI CAM ON Sau mot thoi gian hoc tap va nghien cuu, dugc phep cua Bo Giao due Dao tao, Truong Dai hoc Kinh te Quoc dan va dudi su hudng dan tan tinh cua cac thay giao, co giao, luan van thac si vdi de tai “Hoan thien edng tac dao tao nguon nhan life tai edng ty TNHH mot vien Trac dia ban do” da dugc hoan Tac gia xin gui ldi cam on chan den cac thay co giao cua khoa Kinh te va Quan ly nguon nhan luc, dac biet la TS Pham Thi Bich Ngoc da tan tinh hudng dan, giup tac gia sudt thoi gian qua Xin cam on Ban lanh dao va cac Phdng ban nghiep vu cua Cong ty TNHH mot vien Trac dia ban da tao moi dieu kien giup cho tac gia thu thap tai lieu, nghien cuu nghiep vu va hoan de tai nghien cuu Xin cam on cac ban doc da quan tarn den de tai nay, rat mong nhan duoc y kien dong gop cua cac ban TAC GIA NGUYEN THI NHU QUYNH BO GIAO DUC VA DAO TAO TRU’O’NG DAI HOC KINH t6 QUdC DAN CONG HOA XA HOI CHU NGHIA VIET NAM Doc lap - Ty - Hanh phuc BIEN BAN HQI DONG CHAM LUAN VAN THAC SI Can cu quyet dinh so 2946/QD-DHKTQD 05/11/2013 cua Hieu trudng tru'dng Dai hoc KTQD, Hoi dong cham luan van thac si da to chuc cham luan van cho hoc vien: Nguyen Thi Nhir Quynh MSHV: CH201206 De tai luan van: “Hoan thien cong tac dao tao nguon nhan lu-c tai Cong ty TNHH mot vien Trac dia ban do” Chuyen nganh: Quan tri nhan lye Khoa: 20 (CH20H) Vao hoi: llhOO, 27/11/2013 tai p.303_N5 , Truong Dai hoc Kinh te Quoc dan Cac vien hoi dong co mat tai phien hop gom: Chu ky Ho ten, hoc ham hoc vi Chy ky Ho ten, hoc ham hoc vi CT: PGS.TS Nguyen Nam Phuong TK: TS Ngo Quynh An /i/fri UV: TS Dao Thanh Huong PB 1: TS VuThiUyen PB2: PGS.TS TrSn Thi Thu i Ji z < Dai bieu tdi du: Dai dien co sd dao tao: Giao vien hudng dan: TS Pham Thi Bich Ngoc - Truong DH Kinh te Quoc dan Noi dung chinh cua phien bao ve Hoc vien da trinh bay trudc hoi dong noi dung tom tat cua luan van Hoi dong da nghe nhan xet luan van cua 02 phan bien (cd van ban kem theo) Hoi dong da nghe hoc vien tra ldi cac cau hoi Sau hop danh gia chat luong cua luan van, Hoi dong quyet nghi: Luan van cua hoc vien Nguyen Thi Nhir Quynh da dap ung day du cac yeu cau ve noi dung va hinh thuc cua mot luan van Thac si Hoi dong nhat tri danh gia luan van nhu sau: Cac phan diem Diem cua cac vien Diem noi dung luan van Diem trinh bay luan van c ■ v c y v , Tong diem •H i, r Trung binh £3 (*) $ Trong s6 Diem qui doi 0.7 0.3 Z 4C) Diem thudng cong trinh nghien cuu khoa hoc (khong vuat qua 0.5 diem) O Diem ket luan cua Hoi dong (lay diem le den chu so thapphan) ^? ; Nhung diem moi noi dung luan van (nlu diem noi dung (*) > 9,0phan bat buoc phai cd) Hoi dong kinh de nghi Hieu trudng trudng Dai hoc KTQD xet duyet va cap bang thac si cho hoc vien Cac vien HD bieu quyet cong khai, nhat tri thong qua: 5"Z.4 Hoi dong cham luan van thac sT ket thuc vao hoi gid phut, 3.? /., - /20Lb Chu tich Hoi dong Thu ky Hoi dong h? 32_20H_Q Luu y- Di€m cu6i cung cua LV khong duqc vucrt qua 10 diem CONG HOA XA HOI CHU NGHIA VIET NAM Ddc lap - Tu - Hanh phuc BAN NHAN XET LUAN VAN THAC SY Qe tai: Hoan thien edng tac dao tao nguon nhan luc tai Cong ty TNHH mot vien Trdc dia ban Hoc vidn: Nguydn Thi Nhu Quynh Chuydn nganh: Quan tri nhan luc Ngudi hudng dan khoa hoc: TS Pham Thi Bich Ngoc Ngudi nhan xet: TS.Vu Thi Uyen NOI DUNG NHAN XET Su can thiet cua de tai luan van Trong boi canh toan efiu hoa va hdi nhap kinh te qud'c te', cac doanh nghiep can dac bidt chu dd'n nang cao nang luc canh tranh dd gianh duqc chd dung tren thuong trudng Muon lam duqc dieu ddi hoi cac doanh nghidp phai co mot nguon nhan luc co kha nang thlch ung nhanh voi su thay ddi cua moi trudng, vi suy cho cung su canh tranh giua cac doanh nghidp la canh tranh ve ngudn nhan luc cha't luqng cao Dieu doi hoi cac doanh nghidp phai ludn quan tarn dd'n edng tac dao tao ngudn nhan luc Linh vuc trac dia ban dd la mdt llnh vuc dac thu, str dung edng nghe cao va ludn thay ddi boi cac san phdm cua linh vuc ddi hoi dd chi'nh xac cao va phai duqc cap nhat thudng xuydn dd’ phuc vu cho nhidu muc dfeh su dung khac Trude day, d Vidt Nam linh vuc xay dung ban dd chi cac doanh nghidp nha nude thuc hidn, nhung hidn da cd nhieu doanh nghidp nude ngoai va tu nhan tham gia hoat ddng linh vuc Cdng ty TNHH mdt vien Trac dia ban dd la mdt doanh nghidp nha nude, true thudc Bd Qud'c phong, cac san phdm cua Cdng ty nhu tu lieu dia hinh va thong tin dia ly phuc vu cho nhu cau bao dam qud'c phong, an ninh qud'c gia va phat trien kinh td'-xa hdi Didu dd dat nhu cau ca'p thiet can dao tao cho ngudn nhan luc nham dap trng ydu cau cdng vide trudc mat va tuong lai tai Cdng ty Bdi vay, dd tai: “Hoan thien cdng tac dao tao NNL tai Cong ty TNHH mot vien trac dia ban do" la mdt dd tai nghidn cuu ddc lap, khdng triing lap, cd y nghia ly luan va thuc tidn, phu hqp voi chuydn nganh dao tao Phuong phap nghien cun Tac gia da sir dung ket hqp cac phuong phap nghidn cuu: tdng hqp, thdng kd, dieu tra mSu thdng qua bang hoi ddi voi cac nhan vidn tai Cdng ty TNHH mot vidn Trac dia ban dd da tham gia cac chuong trinh dao tao (185 phid'u) va phong va'n mdt sd can bd chuyen trach cd lien qua tai Cdng ty dd thu thap cac thdng tin phuc vu cho vide phan tlch so sanh dinh tinh va dinh luqng da lam cho ndi dung cua luan van duqc trinh bay tuong ddi ro net Mdt sd bieu bang sd lidu thdng kd, cac tai lidu tham khao va tu khao sat cd ngudn goc trlch dan ro rang dam bao dd tin cay cua thdng tin luan van Ve ket cau va noi dung cua luan van Ve ket cau, voi ndi dung dai 96 trang, khdng ke muc luc, danh muc cac bieu bang, cac phu luc, tai lidu tham khao, ndi dung chlnh duqc chia chuong theo kd't ca'u truydn thd'ng va tuong ddi hqp ly: Chuong (29 trang), Chuong (40 trang), Chuong (18 trang) Ve noi dung, Luan van da dat duqc nhung ket qua chu yd'u sau: (1) Tac gia da hd thdng hoa va tiep thu co chon loc nhung ly luan co ban ve cdng tac dao tao NNL; chi cac yd'u td anh hudng toi cdng tac dao tao NNL ndi chung, va kinh nghiem dao tao NNL mdt sd td chvrc lam co sd cho phan tlch d phan tie'p theo (2) Thong qua nguon so lieu thong ke va tu didu tra, tac gia da khai quat duqc mot so dac diem cua Cdng ty co anh hudng den cdng tac dao NNL; phan tfch shu ve thuc trang cdng tac tac dao NNL trdn cac giac dd: tit xac dinh nhu ciu dao tao ddn danh gia sau dao tao va chi mdt sd ydu td bdn va bdn ngoai co anh hudng ddn cong tac dao tao tai Cong ty Tir rut duqc nhung uu/ nhuqc didm va nguyen nhan lam han che cdng tac dao tao NNL tai Cdng ty TNHH mdt vien TrSc dia ban dd Cac kd't luan rut co tinh logic va gSn vdi thuc trang nghien cun (3) Trdn co sd dinh hudng phat tridn cua Cdng ty thcti gian tdi, tac gia da dua hai nhom giai phap nham hoan thidn cdng tac dao tao NNL tai Cdng ty then, gian tdi gdm: hoan thien quy trinh dao tao va nhom giai phap hd trq la cd co sd khoa hoc, gSn vdi nhung nhan dinh rut ter phan tfch thuc trang va cd tfnh kha thi Mot sd diem gqi y de tac gia nghien cun them Cha't luqng cua luan van se tdt horn ndu nhu tac gia quan tarn hem den mdt sd didm sau: • Can cd danh muc thdng tin vd ngudi duqc phong va'n de nang cao dd tin cay cua thong tin thu thap duqc • Trong muc tong quan cac kdt qua nghidn cum, tac gia chua chi tidp thu nhung va'n de gi tit cac nghien cum trudc, each tidp can nghidn cum cua tac gia co didm gi khac bidt • Muc kinh nghidm dao tao ndn tham khao tir cac doanh nghiep cung linh vuc nganh nghd de rut bai hoc kinh nghidm sat thuc hem • Mdt sd thdng tin khong chi rd ngudn trich dan (tr.25, tr.42, mdt sd bidu sd lieu thdng kd phan phu luc su dung phan tfch thuc trang dao tao) • Dac didm NNL cua COng ty edn xet thdm vd: true tidp/gian tidp, theo phong ban, chuyen mdn, tham nidn cong tac vi cac khfa canh anh hudng true tidp ddn xac dinh nhu cdu dao tao • Khi phan tfch thuc trang va dd xua't giai phap vd cdng tac dao tao, tac gia can phan tfch thdm cac van de phan dinh va thuc hidn trach nhidm cua nhung ngudi lidn quan cdng tac dao tao, xdy dung chidn luqc dao tao va str dung sau dao tao • Mdt sd giai phap mdi chi dtmg lai a mure dd gdi mor, dac biet nhom giai phap chinh vd hoan thien quy trinh dao tao can chi ro nhu cau dao tao (sd' luqng, ky nang cSn dao tao, ), chucmg trinh dao tao cai gi cho bao nhidu ngucri vdi kinh phi bao nhieu va lay tir ngudn nao Danh gia chung • Luan van la mdt cdng trinh nghidn cum ddc lap, cd y nghia ly luan va thuc tidn Ban tom tat luan van phan anh trung ndi dung co ban cua luan van • Luan van da co ban hoan cac muc tidu dat Tdi ddng y gidi thieu Hoc vien Nguydn Thi Nhu Quynh duqc bao vd luan van trudc Hdi ddng cha'm Luan van Thac si va xung dang nhan duqc hoc vi thac si chuydn nganh quan tri nhan luc ndu bao vd cong trudc Hoi ddng Hd rioi, 25 thdng 11 nam 2013 Phan bien I TS Vu Thi Uyen CQNG HOA XA HQl CHU NGHIA VI$T NAM Doc lap - Tu - Hanh phuc BAN NHAN XET LUAN VAN THAC SI • • • (Dung cho ngucri phan bien) Ten'dg tai: “Hoan thien cdng tac dao tao ngudn nhan lire tai cdng ty trach nhiem hiru han mot vien Trdc dia Ban do” Chuyen nganh: Quan Tri Nhan luc Ma so: Cua hoc vien: NGUYEN THI NHL! QUYNH Co" sd dao tao: Truong Dai hoc Kinh te Quoc dan Phan bien: PGS.TS TrSn Thi Thu Don vi cong tac: DH Quang Trung, QN Tinh cap thiet cua de tai nghien cun l Cong ty trach nhiem huu han mot vien (TNHH MTV) Trac dia ban la mot to chuc nhdt cua Bo Qudc phong cd chuc nang san xuat tu lieu dia hinh va he thdng tin dia ly phuc vu nhu cau bao dam quoc phong an ninh quoc gia cung nhu phuc vu phat trien kinh td xa hoi- Trong bdi canh hoi nhap qudc te, ben canh su ho trq cua Nha nude thi su co gang cua chinh minh vuon len dung vung tren thi trudng da va dang ddi hdi cac nha quan ly can lam thd nao dd co thd thu hut va gin giir duqc doi ngu lao dong cd trinh chuyen mon phu hop nhat voi yeu cau cdng viec cung cap cac san pham cd chat luqng cao, ky thuat rat tinh xao nhu: dich vu hang khdng, anh ve tinh; ludi khdng che cac cap hang; ban cac loai; ban dd true anh Do do, dao tao ngudn nhan luc la mot hoat dong nham tao dong luc lam viec cho can bo cdng nhan vien, tang cudng su thoa man lao dong nham dat duqc muc tieu cua cdng ty la each di dung dan, cd hieu qua khdng chi ddi vdi trudc mat ma dai han Nhan thuc duqc van de nay, hoc vien Nguyen Thi Nhu Quynh lira chon de tai luan van “Hoan thien cdng tac dao tao nguon nhan lire tai cdng ty trach nhiem hiru han mot vien Trdc dia Ban do” la het sue can thiet, cd y nghia ly luan va thuc tien sau sac Ten de tai phu hqp vdi chuyen nganh va ma nganh dao tao Quan tri Nhan luc Noi dung luan van phu hqp vdi ten de tai da lua chon, cac sd lieu trich dan ro rang, khdng trung lap vdi cac cdng trinh nghien cuu da duqc cdng bd ma ngudi doc luan van da duqc tiep can Phuong phap nghien cuu: Ket hqp cac phuong phap nghien cuu vdi ngudn thdng tin sor cap va thu cap Phuong phap thdng ke, tdng hqp; phan tich cac sd lieu thu cap cua cdng ty TNHH MTV Trac dia ban tu nam 2010-2012 Nham thu thap thdng tin so cap va so sanh nhan xet toan dien cdng tac dao tao ngudn nhan luc cua cdng ty tac gia luan van da su dung phuong phap khao sat bang bang hdi doi vdi cac can bo nhan vien da tham gia cac chucng trinh dao tao gom phan vdi nhom cau hdi ldn co san cac phuong an tra ldi (phu luc 1) va cac cau hdi gqi y phong van Trudng phong TCLD, Giang vien, Quan Ddc phan xudng (phu luc 2) Bang hdi cd thdng tin duqc xu ly bang chuong trinh Microsoft Office Excel Tdng hqp tu lieu dd phan tich thuc trang va de xuat giai phap cd can cu khoa hoc Danh muc tai lieu tham khao vdi 10 tai lieu ti£ng Viet gdm giao trinh, sach tham khao va chuyen khao, bao cao dinh ky cua cong ty TNHH MTV Trac dia Ban kha sat vcri de tai luan van chung to cong sue tim tai lieu va chuan bi cho luan van cua tac gia rat cong phu Cac bang s6 lieu deu chu thich ro nguon K£t hap nghien cuu dinh luqng va dinh tinh Cac phuang phap nghien cuu tren la phu hap va dam bao tinh khoa hoc Ket qua nghien cun Luan van co k£t cAu truydn thbng chuang, tirang doi logic va kha chat che Cau van viSt ngSn gon, dl hi6u Cac bang s6 lieu va sa d6 trinh bay ro rang, sang sua Ket qua nghien cuu cua luan van dap umg duoc muc tieu de (trang 14) Cu the: + Tu viec trinh bay ro tong quan nghien cuu cua de tai qua cac cong trinh da duqc cong bo, khung ly thuyet nghien cuu cua luan van duqc trinh bay kha khuc triet bat dau bang cac khai niem co ban ve nguon nhan luc, dao tao NNL Quy trinh dao tao NNL doanh nghiep duqc trinh bay logic Cac yeu to ben va ben ngoai DN anh huong den dao tao NNL cung nhu kinh nghiem dao tao NNL cua FPT, ACB, Tap doan Viin Thong cua My, cac doanh nghiep cua Nhat ban da duqc tom tat giai thieu chuang + Van dung ly luan phan tich thuc trang tac gia luan van da phan tich kha dam net thuc trang cong tac dao tao nguon nhan lire tai cong ty TNHH MTV Trac dia ban do: xac dinh nhu cau dao tao; xay dung chuang trinh dao tao, du tinh chi phi dao tao, thuc hien dao tao va danh gia sau dao tao Phan tich ro cac nhan to anh huong Chi ro nhung han che xac dinh nhu chi dao tao chua chu den phan tich yeu cau cong viec va nguoi lao dong; danh gia sau dao tao han che ma nguyen nhan xuat phat tir ca hai phia cong ty va nguoi lao dong + Dua vao phan tich thuc trang luan van da de xuat giai phap hoan thien quy trinffld dao tao, cac di£u kien thuc hien va mot so cong tac ho trq Nhung giai phap neu duqc ap dung se gop phan han che nhung khiem khuyet dao tao NNL va nang cao nang suat lao dong, giup cong ty phat trien on dinh va thang lqi canh tranh Ben canh nhung cong da neu tren, nguoi doc luan van mong muon chia se voi tac gia luan van nhung van de sau day: + Phan tich noi dung dao tao sat vai yeu cau cong viec, co kien thuc mai, de hieu, de nha, mang tinh thuc tien (nhu da ghi bang 2.5 trang 73) la rat can thiet Tuy vay, moi doanh nghiep co dac diem rieng ve san pham, yeu cau ve ky thuat khac do phan tich thuc trang va de xuat giai phap cung se thuyet phuc neu nhu phan tich ro cong ty Trac dia Ban nhung nam qua da dao tao cho nguoi lao dong va can bo quan ly cac cap nhung kien thuc, ky nang gi cung nhu cac giai phap dua can co mau sac cua cong ty Trac dia Ban “saw xuat tir lieu dia hinh va he thong tin dia ly phuc vu nhu cau bao dam qudc phong an ninh quoc gia cung nhir phuc vu phat trien kinh te xa hoi” Han the nua nguai doc cho rang vai tu each la nguai quan ly hoac la can bo cong nhan vien cua cong ty thi nhirng han che ve dao tao NNL ma luan van da dua co anh huong gi den ket qua hoat dong kinh doanh cua cong ty cung nhu den tao dong lire lao dong can duqc ly giai + Se thuyet phuc nguai doc va co y nghia thuc tien (muc 1.5 chuang 1), sau trinh bay kinh nghiem dao tao NNL cac doanh nghiep Viet Nam va nude ngoai cung can chi ro bai hoc cho cong ty TNHH MTV Trac dia Ban + Bo cue va noi dung trinh bay cua chuang chua thuc su bam sat phan tich thuc trang, doi cho nham lan giua giai phap voi dieu kien thuc hien, giua giai phap ve quy trinh dao tao voi mot so cong tac ho trq lam tang hieu qua dao tao NNL Vi du: giai phap “3.2.1.Hoan thien quy trinh dao tao cua cong ty” Luan van da de xuat hoan thien xac dinh noi dung, phuong phap dao tao” (trang 91), nhirng tai trang 100 tieu muc 3.2.3 Mot so cong tac ho tro- lam tang hieu qua dao tao NNL cua cong ty TNHH MTV Trac dia Ban (trang 100) co tidu muc 3.2.3.1 Doi mdi phuong phap va hinh thuc dao tao; 3.2.3.2.Cai ti£n md rong noi dung dao tao Didu kien de thuc hien cac giai phap (trang 100): “phan bo ngan sach cho cac hoat dong dao tao hop ly” nhung tai trang 101 muc 3.2.3 Cong tac ho trolam tang hieu qua dao tao NNL cua cong ty TNHH MTV Trac dia Ban lai de xuat “Lap quy dao tao va phan bo hop ly” Theo ngudi nhan xet luan van, tac gia can trinh bay h§t cac giai phap de xuat sau dd mdi dua cac dieu kien de thuc hien giai phap hoac la doi vdi tung giai phap can co dieu kien gi that la tarn, khong nen tran lan tdi dieu kien (trang 99-100) Mat khac da de xuat giai phap hoan thien Quy trinh dao tao NNL cua cong ty thi can thiet ve quy trinh cua tac gia cd gi khac vdi quy trinh dao tao NNL cua cong ty trang 63 va van dung ly thuyet quy trinh dao tao d chuong (trang 25) nhu the nao + Ve mat ky thuat can duoc khac phuc: viet tat tai trang Bia cua luan van Thieu ma so chuyen nganh dao tao d trang phu bia Can danh so thu tu trang rieng biet cho phan tom tat luan van va ban chinh luan van Ldp tuoi va Tham nien cdng tac bang (trang 15) bi trung lap De dam bao tinh logic cua luan van va giup cho ngudi doc de theo doi cuoi moi chuong can cd tom tat/ket luan chuong Ket luan: Mac du mot vdi han che nhimg ket qua luan van phan anh qua trinh lao dong khoa hoc nghiem tile, van dung cdng ly luan vao gidi quyet van de thuc tien cua chi Nguyen Thi Nhu- Quynh Luan van cd the sir dung lam tai lieu tham khao hiru ich cho nghien ciru, giang day, hoc tap cua chuyen nganh vd phuc vu quan ly cua cdng ty Luan van dap img yeu cau cua mot luan van Thac Si De nghi cap bang Thac si Quan tri nhan lire neu bao ve cdng Hd Noi, 24 /11/2013 Ngudi phan bien luan van PGS TS Trdn Thi Thu 12 Nguyen Thi Huong Thuy (2011) - Luan van thac si: “Hoan thien cdng tac dao tao vdphat trien NNL tai cdng ty vien thdng Viettel” 13 Vo Thi Minh (2012)- Luan van thac si: “Hoan thien cdng tac dao tao vd phat ? A trien ngudn nhan lire tai cdng ty cd phan dung cu Delta" 14 Cac bang dien giai tang giam quan so hang nam (tu nam 2010 - 2012), cac ban ke hoach dao tao, bao cao tong ket hang nam (2010 - 2012) cua cong ty TNHH mot vien Trac dia ban 103 PHU• LUC • Phu luc 1: Phieu dieu tra BANG HOI Kinh gui anh/chi, Toi la Nguyen Thi Nhu Quynh, hoc vien trudng dai hoc Kinh Te Quoc Dan Hien toi dang lam luan van tot nghiep vdi de tai: “Hoan thien cdng tac dao tao ■y r nguon nhan luc tai cdng ty TNHH mot vien trdc dia ban Vi vay toi xay dung bang cau hdi dudi day nham tim hieu ve cdng tac dao tao tai cdng ty Nhung y kien cua anh/chi se la nhung thdng tin htru ich giup toi hoan de tai tren Toi rat mong nhan duoc su hop tac tu phia anh/chi Toi xin cam doan nhung thdng tin cua anh/chi chi phuc vu cho muc dich hoc tap Xin chan cam on! PHAN 1: THONG TIN CA NHAN (Anh/chi dien thdng tin cd nhan vao cac muc dudi day) Ho va ten: Gidi tinh: Do tuoi: Don vi cdng tac: Thdi gian cdng tac: 104 x X V ■* _ x /v •> PHAN 2: ANH/CHI VUI LONG TRA LOI MOT SO CAU HOI SAU (Anh/chi khoanh trdn vao cau tra lai cua minh) \\ Caul Truo'c tham gia vao cac lop dao tao anh/chi dupc: A Theo doi, danh gia qua trinh thuc hien cong viec B kam bai kiem tra to chuc yeu cau C De xuat ve mong muon duoc dao tao cua bam than D Do Khiong lam gi E Khac (gh i ro): Cau Ly anh/chi tham gia cac khoa dao tao la: A La r^t^^nt vien moi B Do nhu cau cua ban than C Do to chuc lua chon/yeu cau D Do chua dap ung duoc yeu cau cua cong viec E Khaac (ghiro): Cau O cong ty anh/chi, phuong phap dao tao thuo’ng dupc ap dung la: A Kem cap t chi bao tai cho (ngircii lao dong duoc hoc va lam san pham truc tiep luon) B To chuc cac lop canh doanh nghiep (phan ly thuyet hoc tap trung va phan thuc hanh duc hudng dan tai phan xudng san xuat) c Luan chuyen va thuyen chuyen nguoi lao dong sang cac vi tri khac D Cu d i hoc tai cac rrucrng chinh quy , chuyen nghiep E Khac (ghi ro): Cau Giao vien cua cac khoa dao tao thuOug la: A Trudng cac bo phan co lien quan B Ngucyi bo dong co aay nghe cao c Giao vien thue ngoai D Kei hep E Khac (glii ro): 105 PHAN 3: ANH/CHI VUI LONG CHO BIET Y KIEN VE NHUNG NHAN DINH SAU (Anh/chi dank dau “X” vao cau tra lai cua anh/chi) Rat khong Noi dung cau hoi STT dong y (1) Cau Anh/chi co nhan xet nhu the nao ve Noi Dung cua cac khoa dao tao? Noi dung dao tao day du Noi dung dao tao co kien thuc mdi Noi dung dao tao de hieu, de nhd Noi dung dao tao co mang tinh thuc tien Noi dung dao tao co phu hop (sat) vdi yeu cau cong viec Anh/chi co nhan xet nhu the nao Cau ve Giao Vien cua cac khoa dao tao? Giao vien nam vung duoc yeu cau, muc dich cua khoa hoc Giao vien chuan bi ky luong, chu dao trudc thuc hien bai giang 106 Khong Trung Dong dong y lap y (2) (3) (4) Rat dong y (5) Giao vien co loi truyen dat ngan gon, de hieu Giao vien san sang giai dap cac thac mac cua hoc vien Giao vien nhiet tinh chia se, giup hoc vien Anh/chi co nhan xet nhu' the nao Cau ve viec to chuc thuc hien cac khoa dao tao? Lop hoc duoc chuan bi can than, nghiem tuc Lop hoc duoc trang bi day du cac trang thiet bi phuc vu cho qua trinh hoc tap Cau Lop hoc duoc dam bao cac dieu kien ve an toan va ve sinh *> Lop hoc duoc to chuc theo dung thdi gian va dia diem quy dinh khong Lop hoc duoc theo doi va kiem tra thudng xuyen Nhan xet ve khoa dao tao? Anh/chi thay minh phu hop voi khoa dao tao da tham gia 107 , -Chat luong khoa dao tao dap ung duoc ky vong cua anh/chi Cac kien thuc anh/chi thu nhan duoc sau dao tao phu hop vdi yeu cau cua cong viec anh chi dang lam (se lam) Anh/chi hieu va ap dung nhung kien thuc duoc dao tao vao cong viec Xin chan cam an anh/chi da danh thdi gian giup toi hoan bang hoi Chuc anh/chi cdng! Phu luc 2: Cau hoi phong van Doi tuong Cau hoi Cau 1: Viec xac dinh nhu cau dao tao cua cong ty dua tren nhung yeu to nao? Cau 2: Muc dich cua cac khoa dao tao duoc xac dinh nhu the nao? Cau 3: Doi tuong cua cac khoa dao tao duoc Trudng phong to chuc lao dong xac dinh dua tren yeu to nao? Cau 4: Giao vien cua cac khoa dao tao duoc xac dinh dua tren tieu chi nao? Cau 5: Chat luong cac khoa dao tao duoc danh gia dua tren co sd nao? Cac khoa dao tao trudc day co tuong xung vdi chi phi ma cong ty dau tu hay khong? Cau 1: Anh/chi nhan xet nhu the nao ve trinh Giao vien tham gia giang day hoc vien cua khoa hoc ma anh chi tham gia giang day? 108 —? -Cau 2: Anh/chi cho biet nhung nhan xet cua anh chi ve nhung van de sau day: - Hoc vien tham gia day du cac buoi hoc - Hoc vien chu dong, san sang dua cac thac mac, quan diem - Hoc vien nhiet tinh chia se, giup Cau 3: Viec danh gia cac hoc vien sau dao tao duoc tien hanh bang phucmg phap nao? Viec danh gia co dua tren tieu chi cu the nao khong? Cau 4: Cac hoc vien sau khoa hoc co dat duoc trinh nhu muc tieu de khong? Cau 1: Sau tham gia cac khoa dao tao, hoc vien co duoc phan xudng bo tri cac cong viec phu hop vdi kien thuc da duoc dao tao Quan doc phan xudng khong? Cau 2: Anh/chi co nhan xet nhu the nao ve nang suat lao dong cua nhung hoc vien sau duoc dao tao? 109 Phu luc 3: Ket qua dieu tra bang bang hoi PHAN 1: CAU HOI Cau hoi STT So Ty le phieu (%) TruOc tham gia vao cac lop dao tao anh chi duoc: Caul 2.7 3.8 12 6.5 D Khong lam gi 153 82.7 E Khac (ghi ro) 4.3 A La nhan vien mdi 29 15.7 B Do nhu cau cua ban than 23 12.4 c Do to chuc lua chon/yeu cau 86 46.5 D Do chua dap ung duoc yeu cau cua cong viec 47 25.4 0.0 72 38.9 70 37.8 4.3 D Cu di hoc tai cac trudng chinh quy, chuyen nghiep 25 13.5 E Khac (ghi ro) 10 5.4 A Trudng cac bo phan co lien quan 19 10.3 B Ngudi lao dong co tay nghe cao 78 42.2 31 16.8 53 28.6 A Theo doi, danh gia qua trinh thuc hien cong viec ' B Lam bai kiem tra to chuc yeu cau A / > A c De xuat ve mong muon duoc dao tao cua ban than Cau Ly anh/chi tham gia cac khoa dao tao la: E Khac (ghi ro) Cau O cong ty anh/chi, phuong phap dao tao thudng duoc ap dung la: Kem cap, chi bao tai cho (ngudi lao dong duoc hoc va lam A san pham truc tiep luon) To chuc cac ldp canh doanh nghiep (phan ly thuyet hoc tap trung va phan thuc hanh duoc hudng dan tai phan xudng san B xuat) Luan chuyen va thuyen chuyen ngudi lao dong sang cac vi c tri khac Cau Giang vien cua cac khoa dao tao thuong la: c Giang vien thue ngoai D Ket hop j jq PHAN 2: NHAN DINH Rat J* STT khong Noi dung cau hoi dongy (1) Khong Trung dongy lap (2) (3) Dongy (4) Rat dongy (5) Anh/chi co nhan xet nhu* the nao Cau ve Noi Dung cua cac khoa dao tao? • Noi dung dao tao day du 29 36 99 13 Noi dung dao tao cd kien thuc mdi 13 25 32 97 18 Noi dung dao tao de hieu, de nhd 19 85 31 35 15 34 28 93 21 14 88 33 26 24 21 89 34 28 13 19 21 50 77 18 24 82 37 25 17 15 34 47 69 20 11 25 37 89 23 Noi dung dao tao co mang tinh thuc tien Noi dung dao tao cd phu hop (sat) vdi yeu cau cong viec Anh/chi co nhan xet nhir the nao Cau ve Giang Vien cua cac khoa dao tao? • Giang vien nam vung duoc yeu cau, muc dich cua khoa hoc Giang vien chuan bi ky luong, chu dao trudc thuc hien bai giang Giang vien cd loi truyen dat ngan gon, de hieu Giang vien sdn sang giai dap cac thac mac cua hoc vien Giang vien nhiet tinh chia se, giup hoc vien 111 Anh/chi co nhan xet nhir the nao Cau ve viec to chirc thuc hien cac khoa dao tao? • Ldp hoc duoc chuan bi can than, nghiem tuc 28 76 45 21 15 21 84 43 26 11 49 111 18 13 44 34 78 16 107 49 21 18 31 82 35 19 33 80 36 19 17 21 37 47 69 11 17 35 89 26 18 Lop hoc duoc trang bi day du cac trang thiet bi phuc vu cho qua trinh hoc tap Cau Lop hoc duoc dam bao cac dieu kien ve an toan va ve sinh Lop hoc duoc to chuc theo dung thoi gian va dia diem quy dinh Lop hoc duoc theo doi va kiem tra thuong xuyen Nhan • xet ve khoa dao tao? • Anh/chi thay minh phu hop vdi khoa dao tao da tham gia Chat luong khoa dao tao dap ung dupe ky vong cua anh/chi Cac kien thuc anh/chi thu nhan dupe sau dao tao phu hop vdi yeu cau cua cdng viec anh chi dang lam (se lam) Anh/chi hieu va ap dung nhung kien thuc dupe dao tao vao cdng viec 112 Phu luc 4: Cac khoa dao tao tir nam 2010 den nam 2012 Nam 2010 Doi tuong Khoa dao tao STT So luong Dao tao chuyen nghiep NV dap ung cac tieu chi: Tien si - Co tay nghe cao Thac si Dai hoc - Co nhieu tich cong viec Cao dang - Co thoi gian cong tac dai - Co nguyen vong hoc tap nang cao tay nghe, Trung cap trinh Cac khoa dao tao chuyen mon NV moi, NV bien tap Bien tap ban hien trang DQP chua dap ung yeu cau Bien tap ban 1/5.000 44 NV bien tap 23 Bien tap ban dia chinh NV bien tap Do ve tren tram anh so NV ve Do dac lap BD dia chinh ngoai thuc dia Str dung phan mem Arcgis 9.3 51 NV dac 42 NV bien tap co tay nghe cao 113 35 Nam 2011 Khoa dao tao STT Doi tuong So luong Dao tao chuyen nghiep Tien si NV dap ung cac tieu chi: 2 Thac si - Co tay nghe cao Dai hoc Cao dang Trung cap - Co nhieu tich cong viec - Co thoi gian cong tac dai - Co nguyen vong hoc tap nang cao tay nghe, trinh Cac khoa dao tao chuyen mon Bien tap ban dia hinh NV bien tap 41 Lien bien ban 1/50.000 NV bien tap 25 Do dac lap BD dia hinh ngoai thuc dia NV dac 45 Su dung phan mem Arcgis 10.0 NV bien tap co tay nghe cao 27 So hoa ban dia chat NV bien tap 35 114 Nam 2012 STT Khoa dao tao Doi tuong So luong Dao tao chuyen nghiep Tien si NV dap ung cac tieu chi: 2 Thac si - Co tay nghe cao 3 Dai hoc Cao dang Trung cap - Co nhieu tich cong viec - Co thai gian cong tac dai - Co nguyen vong hoc tap nang cao tay nghe, trinh Cac khoa dao tao chuyen mon Su dung phan mem Milis NV bien tap Su dung phan mem Arcgis 10.1 NV bien tap 17 Xay dung CSDL DQP NV bien tap 47 Xay dung CSDL thong tin dia ly ty le 1/25.000 Do ve, lap ban 3D NV co tay nghe cao NV ve 115 25 15 Phu luc 5: Ket qua dao tao tu nam 2010 den nam 2012 ,> Nam 2010 Ket qua STT Khoa dao tao So luong DAT Ty le KHONG (%) DAT Ty le (%) Bien tap ban hien trang 44 44 100 0 23 23 100 0 8 100 0 51 47 92.2 7.8 42 40 95.2 4.8 35 29 82.9 17.1 DQP Bien tap ban dO 1/5.000 Bien tap ban dia chinh Do ve tren tram anh so Do dac lap BD dia chinh ngoai thuc dia Su dung phan mem Arcgis 9.3 116 Nam 2011 STT Khoa dao tao So luung Ket qua Ty le (%) DAT KHONG DAT Ty le (%) Bien tap ban dia hinh 41 41 100 0 Lien bien ban 1/50.000 25 25 100 0 45 44 97.8 2.2 27 23 85.2 14.8 35 35 100 0 Do dac lap BD dia hinh ngoai thuc dia Su dung phan mem Arcgis 10.0 So hoa ban dia chat Nam 2012 STT Khoa dao tao Su dung phan mem Milis Su dung phan mem Arcgis 10.1 Xay dung CSDL DQP Xay dung CSDL thong tin dia ly ty le 1/25.000 Do ve, lap ban 3D Ket qua So luung Ty le (%) DAT KHONG DAT Ty le (%) 8 100 0 17 15 88.2 11.8 47 43 91.5 8.5 25 21 84 16 15 15 100 0 117
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