Luận văn hoàn thiện công tác đào tạo nguồn nhân lực tại chi nhánh khu vực bắc bộ của công ty cổ phần oto trường hải

\ TRlTCJNG DAI HOC KINH TE QUOC DAN DAI HOC KTQD TT THONG TIN THUA'IEN PHONG LUAN AN -TVLIEU DANG THI HONG DIEP • • • HOAN THIEN • CONG TAC DAO TAO • NGUON NHAN LUC • TAI • CHI NHANH KHU VU'C • BAC BO• CUA CONG TY CO PHAN O TO TRUING HAI Chuyen nganh: KINH TE LAO DONG LUAN VAN THAC SY KINH TE • • W- Ngiroi hirong dan khoa hoc: PGS.TS NGUYEN VINH GIANG HA NOI - 2013 - a LOI CAM DOAN Toi xin cam doan day la cong trinh nghien cuu cua ban than, cac so lieu, ket qua trinh bay luan van la hoan toan trung thuc va chua tirng duoc cong b6 bat ky cong trinh luan van nao trudc day Tac gia luan van Dang Thi Hong Diep CONG HOA XA HOI CHU NGHIA VIETNAM Doc lap -Tic do- Hanh phuc _ *** _ Ha Noi, 23 thang 12 nam 2013 NHAN XET LUAN VAN THAC SY QUAN TRI KINH DOANH Ten de tai luan van: Hoan thien cong tac ctao tao nguon nhan live tai chi nhanh khu vice Bae Bo ciia cong ty co phan O to Cong ty CP o to Truong Hai Hai Chuyen nganh: Kinh te lao dong Hoc vien: Bang Thi Hdng Biep Giao vien hudng dan: PGS.7X Nguyen Vinh Giang Ngubi nhan xet: TS Le Thi My Linh - Vien QTKB (Phan bien 1) Sau nghien cuu luan van Thac sy Kinh te lao dong vdi de tai ,JHoan thien cong tac ctao tao nguon nhan luc tai chi nhanh khu vuc Bae Bo cua cong ty co phan O to Truong Hai Hai” cua hoc vien Bang Thi Hong Biep, toi co mot so nhan xet sau: * Ti'nh cap thiet cua de tai: Hoc vien da viet chua that thuyet phuc ve ly nghien cuu de tai Cu the tac gia moi chi neu n 'c tarn quan cua dao tao nguon nhan luc noi chung va da neu nguyen nhan chinh can nghien cuu d§ tai la chinh sach dao tao nhan su han ch6, hieu qua hoat dong dao tao chua cao nen tac gia da chon nghien cuu hoan thien Hoan thien cong tac dao tao nguon nhan luc tai chi nhanh khu vuc Bae Bo ciia cong ty CP d to Truong Hai Hai Trong pham vi hieu biet cua toi, ten de tai phu hqrp vdi chuyen nganh KTLD va khong trung lap vdi cac de tai khoa hoc cung nhu cac luan van, luan an da va dang duqc nghien cuu d nude ta Ket cau luan van: - Luan van kha dai: 91 trang khong ke phan tai lieu tham khao va phu luc Ngoai phan md dau va ket luan, luan van duoc chia lam chuong theo ket cau truyen thong - Chuong 1: Tac gia da nghien cuu va khai quat co sd ly thuyet ve cong tac dao tao t6 chuc Luan van cung da neu ro khai niem, noi dung cua cong tac dao tao nguon nhan luc, cac yeu to tac dong tdi cong tac dao tao nguon nhan luc doanh nghiep Cac noi dung chuong la can thiet va logic de lam co sd cho nhung phan tich va danh gia d chuong - Chucmg 2: tac gia da neu dac diem tai chi nhanh khu vuc Bac Bo cua cong ty co phan to Truong Hai anh huong tbi cong tac dao tao, phan tich ro thirc trang ve cong tac dao tao tai Cong ty CP to Trucmg Hai va neu duoc nhung uu va ton tai cting nhu nguyen nhan cua ton tai cong tac dao tao tai Cong ty Day la co so cho giai phap cua chuong - Chuong 3: tren co so phan tich hieu ro phuong huong hoat dong, muc tieu phat trien cua chi nhanh khu vuc phia Bac cua Cong ty CP to Truong Hai nhan luc tai Cong ty CP to Truong Hai Do la cac giai phap ve nang cao chat luong doi ngu lam cong tac dao tao, hoan thien qua trinh lap ke hoach dao tao, hoan thien qua trinh thuc hien hoat dong dao tao Mot so giai phap co tinh ung dung thuc tien Luan van co bo cue logic, ket cau hop ly Ton tai - Trang 2: phan muc tieu nghien cuu: can chinh sua viet diy du, khong viet chi nhanh - Ket qua tra lbi b cac bang ket qua khao sat dung tir tuyet tbi, tuong doi r r r gay kho hieu, can them chu „so” tuyet doi, so tuong doi - Tac gia vibt chua ro phuong phap nghien cuu (trang 3) khong ro each chon mau nhu the nao? - Bang hoi phong phu, nhien tac gia moi chi dung phuong phap dem don gian de phan tich du lieu, neu tac gia thao cac cong cu phan mem thi co the khai thac, phan tich, so sanh nhieu noi dung nua (vi du : so sanh sir khac ve y kien giua cac phong, tuoi, nam nu, giua can bo va nhan vien , tham nien) Nhieu cau hdi ma su tra lbi chi la phong doan vi du cau 25: danh gia ve hieu qua dao tao: neu khong thi luong chi phi bo so vbi hieu qua: cao hon, ngang bang, thap hon, - ngubi tra lbi -CBCN thubng khong biet ve chi phi dao tao Nhieu noi dung cua bang hoi khong duoc phan tich luan van r - Nhieu phan chuong ly thuyet chua ro nguon •» x x / x x - Phan tom tat luan van: thieu mot doan ve ly nghien cuu qua dai, phan phuong phap nghien cuu nen de sau muc tieu nghien cuu chu khong nen de b cuoi, can bo xung ro them ve giai phap - Luan van lbi chinh ta va lbi phan tich vi du: bang 2.1: cot so tuong dbi nam 2011,2012 cao hoc co 4, ngubi cho moi nam tuong ung nhung ty le % lai chi la 0%- tac gia can sua Bieu 2.1 khong co nghTa ve trinh lao dong vi khong ro don vi tinh (can sua) Mot so phan trung lap: vi du xac dinh nhu cau dao tao lai de dubi phan danh gia ve qua trinh to chuc thuc hien dao tao vd tr 45, Thieu phan tich thong ke ve so dao tao binh quan cho mot nhan vien d chi nhanh, su phu hop vdi nhu cau Bank gia chung -Tac gia da cong phu thu thap so lieu, tai lieu, phan tich sau thuc tien cong tac dao tao tai Cong ty CP to Truong Hai dao tao nguon nhan luc Dac biet tac gia da ket hop phuong phap nghien cuu truyen thong vdi khao sat thuc tien gop phan cho ket luan nghien cuu co tinh khach quan Luan van the hien su chu dong, nghiem tuc va tu tin cua tac gia cong tac nghien cuu khoa hoc Ket luan Luan van la mot cong trinh khoa hoc cong phu, nghiem tuc Luan van dap ung dupe cac yeu cau ve chat lupng cua chuong trinh thac sy quan tri kinh doanh Neu bao ve tdt, tac gia luan van hoan toan xung dang duoc cap bdng Thac sy Kinh te lao dong cua Truong Hai dai hoc Kinh te Quoc dan Cau hoi: Neu cu the hon ve phuong phap danh gia hieu qua dao tao, vdi muc danh gia hieu qua dao tao thi Cong ty CP to Truong Hai cua ban dang lam d muc nao va can tap trung vao muc nao? TS Le Thi My Linh Ban nhan xet luan van thac sy De tai: Hoan thien cong tac dao tao ngudn nhan lire tai chi nhanh khu virc Bac bo cua cong ty Cd phan O to Truong Hai Chuyen nganh: Kinh te lao dong Hoc vien cao hoc: Dang Thi Hong Diep Ngircri hudng din khoa hoc: PGS.TS Nguydn VTnh Giang Ngudi nhan xet: TS Nguyln Quang Hu£ Sau nghien cuu ky toan bo luan van va ban tom tat luan van, toi co mdt so nhan xet sau day: Cor sor ly luan va tuc tidn cua nhurng van de nghien ciiu luan van Cong nghiep hoa, hien dai hoa la dudng tit yeu cua moi quoc gia nham phat trien kinh te - xa hoi De thuc hien cong nghiep hoa, hien dai hoa can phai huy dong moi nguon luc can thiet (tir nude va tu nude ngoai), bao gom: nguon A A A luc ngudi, nguon luc tai chfnh, nguon luc cong nghe, nguon luc tai nguyen, cac uu the va loi the (vd dieu kien dia ly, the che chinh tri, ) Trong cac nguon / a r a luc tren thi nguon nhan luc la nhan to quan , quyet dinh cac nguon luc khac De dat cac muc tieu phat trien, cac to chuc can phai thuc hien tot cac noi dung a yr quan tri nhan luc, cong lac dao tao nhan luc nham dap ung du ve so luong a r r > va tinh ve chat luong nguon nhan luc la cac noi dung het sue quan Tac gia lua chon dd tai "Hoan thien edng tac dao tao nguon nhan luc tai chi nhanh khu vuc Bac bo cua cong ty Co phan O to Truong Hai ” lam luan van cao hoc la can thiet, phu hop vdi chuyen nganh dao tao cung nliu doi hoi thuc tidn hoat dong kinh doanh kinh te thi trudmg hien cua doanh nghiep Cac gia tri khoa hoc, thuc tidn va dong gop moi cua ket qua nghien cufu 2.1 Ve ly luan: - Tac gia da khai quat duoc mot sd van de ly luan, phuong phap luan ve dao tao va cong tac dao tao nguon nhan luc doanh nghiep bao gom: - Ten chuong “ Co so ly thuyet ve ” khong nen dung ma nen dung ly luan ve - Chua lam ro, chua phan dinh dupe cac thuat ngu, khai niem ve: + Dao tao, boi duong, giao due, phat trien nguon nhan luc; + Moi quan he giua dao tao, va phat trien nguon nhan luc; cac nguyen tac, cac loai hinh dao tao va phat trien - Chua phan tich, rut bai hoc kinh nghiem ve cong tac dao tao va phat trien nguon nhan luc cac to chuc, doanh nghiep; - Trang 69 “Tom tat chuong ” khong chuan xac - Cac giai phap dua ddy du nhung chung chung, can co phan tich, ly giai co can cu, minh chuc cu the; tich - Tom tat luan van viet so sai, khong dung quy dinh Ve ket cau, phuong phap nghien ciiu Ngoai tom tat luan van, danh muc 20 bang, so do, danh muc tai lieu tham khao, cac phu luc, Luan van dai 93 trang, ket cau theo chuong truyen thong, dai giua cac chuong nhu sau: chuong 1: 22 trang (4- 26); chuong 2: 47 trang(2673); chuong 3:19 trang ( 73 - 92) Cac phuong phap nghien cuu dupe ap dung la: Thong ke, so sanh, phan tich trubng Cac phuong phap can dupe mo ta cu the, rd rang hon ap dung tung loai phuong phap o de tai Dac biet la phuong phap khao sat so lupng mau chon la bao nhieu, noi dung khao sat bao gom nhung van de gi??? Tom tat luan va phu hop vdi cac ndi dung cua ban luan van Ket luan Ket qua nghien cuu de tai cua luan van co gia tri ly luan va thuc tiln So lieu sir dung luan van r£t phong phu, la nhung so lieu tac gia dieu tra, dam bao duoc tin cay Mac du co mot so khiem khuyet nhung uu diem cua ket qua nghien cuu la co ban, the hien su nghien cuu cdng phu, nghiem tuc cua tac gia Luan van dat duoc yeu cau cua luan va Thac sy Kinh te Ha Noi, 26 thang 12 nam 2013 TS: Nguy6n Quang Hue YEU CAU CUA HQI DONG CHAM LUAN VAN THAC SI VE Chu tich Hoi dong (Ky va ghi rd ho ten) Cam ket cua Hoc vien7 PGS.TS Tran Xuan C3u Hoc vien (Ky va ghi rd ho ten) ■Panj Neu hoc vien co trach nhiem chinh sira theo yeu clu cua Hoi dong cham luan van Trong trirang hap khong chinh sira sS khong duac cong nhan k£t qua bao ve Hoc vien phai dong ban yeu cau chinh sira vao trirdc phan muc luc luan van chinh there nop cho Vien DT SDH 90 Tieu thuc danh gia hieu qua dao tao mang tinh dinh luong don gian va de thuc hien nhat la tieu thuc ve nang suat lao dong Cdng ty dua tren tieu thuc so sanh nang suat lao dong, chat luong cdng viec cua ngudi lao dong trudc va sau dao tao Do vay de danh gia duoc cdng tac dao tao can tong hop cac nguon de cd nhung nhan dinh chinh xac nhat Ben canh cung can so sanh giua hieu qua dat duoc va chi phi bo de hoan khoa dao tao r 3.3.3 Mot so bien phap khac r 3.3.3.1 Ket hop cdng tac dao tao va cac hoat dong quan tri nhan luc khac Dao tao nhan luc la mot khia canh hoat dong quan tri nhan lire td chuc, nd khong dung rieng re ma gan ket,tac dong tuong ho qua lai vdi cac hoat dong nhan luc khac Do vay de cdng tac dao tao nhan luc duoc thuc hien tot rat can su ho trp tot cua cac hoat dong nhan luc khac - Doi vdi cdng tac ke hoach hoa nguon nhan luc: la hoat dong dua tren ke hoach, chinh sach cua cdng ty de xay dung len ke hoach nhan luc ve tuydn dung, bd tri su dung nguon nhan luc Hien tai, dac thu san xuat kinh doanh o td nen doi hoi trinh nhan luc cao, co tay nghe nen nguon cung lao dong kha doi dao nhung cdng tac ke hoach hoa nhan luc dun gian Trong tuong lai can xay dung ke hoach hoa nguon nhan luc thong qua ke hoach hoat dong san xuat kinh doanh, phan tich cung - cau lao dong ve sd luong va chat luong lao dong Chinh bubc ke hoach dang hon - Doi vdi cdng tac tuyen dung Nguon tuyen dung cua chi nhanh rat da dang tu trinh trung cap, cao dang, dai hoc, cao hoc nen cdng tac dao tao doi hoi kho khan hon Xay dung chinh sach dao tao, chuong trinh dao tao cho tung doi tuong, noi dung cho tung khoa hoc phai phu hop de tan dung nguon lao dong co chat lupng cao chi nhanh, tang su tu giac va nang suat lao dong sau dao tao 91 - Phan tich cong viec: Phan tich cong viec la co so de xac dinh nhu cau dao tao nhung chi nhanh mdi thuc hien chi bang kinh nghiem hay ap dung co sd phan tich cdng viec tuong tu tir cdng ty cd cung hoat dong san xuat kinh doanh giong minh Do vay ma phan tich cdng viec khong may duoc quan tam, thuc hien so sai, khong cap nhat day du nhiem vu cua tung cdng viec, tung thdi ky Trong tuong lai, chi nhanh can kdt hop vdi cac don vi phdng ban xay dung phuong phap phap phan tich cdng viec cho toan bo cac chuc danh chi nhanh - Cdng tac tien luong, thudng va cac phuc loi xa hoi: Dao tao cung can gan lien vdi cdng tac tien luong va phuc loi xa hoi Chi nhanh cung can cd chinh sach thudng, tang phuc loi xa hoi cho nhung giao vien noi bo dat hieu qua giang day tot, cho nhung hoc vien dat ket qua hoc tap tot, tang sir khich le cho ngudi tham gia, chuan bi tham gia khoa hoc - Cdng tac tao dong luc cho ngudi lao dong: Thuc hien cdng tac dao tao cung la mot phuong phap tao dong lire phi tai chinh cho ngudi lao dong Thuc hien dao tao se nang cao vai trd cua ngudi lao dong to chuc Hien cdng tac tao dong lire cung dupc chi nhanh thuc hien kha tot nhu quan tam den doi song can bo cdng nhan vien, chinh sach luong, thudng phuc loi tot Cdng tac dao tao dupc xay dung va thuc hien tot tao dong luc cho ngudi lao dong gan bd hon vdi to chuc, tang tinh tu giac, tu giam sat cho ngudi lao dong - Danh gia thuc hien cdng viec Ket qua cua danh gia thuc hien cdng viec cd anh hudng den viec xac dinh nhu cau, lua chon doi tuong dao tao Thong qua danh gia thuc hien cdng viec se thu r r dupc ket qua nhung can bo cdng nhan vien khong hoan cdng viec, nhung kien thuc, ky nang thieu, chua dap ung dupc yeu cau cdng viec Cdng tac danh gia thuc hien cdng viec tai chi nhanh da cd bai ban va kha khoa hoc nhung van mang nang tinh chu quan cua ngudi danh gia , hinh thuc chu chua su dung cac 92 phucmg phap khoa hoc Hien tai cong ty co the ap dung phuong phap thang danh gia hoa de danh gia thuc hien cong viec cua nhan vien - Ket hop cong tac dao tao va phat trien Thuc te cho thay cdng ty moi chi tap trung vao dao tao chu chua chu vao hoat dong phat trien Dao tao la de phuc vu cho cdng viec hien tai va thdi gian ngan, phat trien la ca mot chuong trinh lau dai cho tuong lai Dua vao phuong hudng phat trien cua cdng ty de xay dung chuong trinh phat trien cho nguoi lao dong r 3.3.3.2 Bo tri su dung lao dong sau dao tao mot each hop ly De dao tao phat huy dupe tac dung cua minh chi nhanh can cd ke hoach, chinh sach bo tri ngudn nhan luc cho hieu qua, toi uu nhat Nhung ngudi sau dao tao can dupe tao co hoi, phuong tien de van dung nhung dieu dupe hoc vao thuc tien tranh tinh trang du thira ngudn nhan luc hay khong su dung toi da ngudn luc dupe dao tao Ngoai ra, chi nhanh cung can xay dung che khen thudng, khich le de dong vien can bo cdng nhan vien sau dao tao cd them nhung sang tao, cai tien phuong phap lam viec, chu dong hon cdng viec va ap dung nhung kien thuc, ky nang hoc dupe ap dung vao thuc te Dieu khong chi tac dong den nhung ngudi dupe dao tao ma ca ngudi lao dong chua dupe dao tao cd dong luc tham gia dao tao vira nhan thay la lpi ich cua to chuc va cung la lpi ich cua ca nhan ngudi lao dong Ngoai ra, nhung ngudi dupe cu di dao tao ben ngoai hoac chi nhanh tao dieu kien cho di hoc phai chap hanh day du quy dinh, noi quy cua co sd dao tao, quy dinh cua cdng ty 93 KET LUAN • Trong moi thdi ky nguon nhan lire luon dong vai trd quan trong, la nhan to quyet dinh cho su phat trien cua doanh nghiep noi rieng va cua dat nude noi rieng Dac biet nen kinh te kho khan hien nay, cac doanh nghiep can chu hon nua cdng tac dao tao va phat trien nguon nhan luc nham su dung toi da ngudn nhan lire va nang cao chat luong cdng viec, tao loi the canh tranh tren thi trudng Nhan thuc dung dan vai trd cua ngudn nhan luc td chuc, Cdng ty cd phan o td Trudng Hai da xay dung chinh sach nhan luc vdi sir dau tu tuong doi hieu qua cho cdng tac dao tao Tuy nhien de danh gia chinh xac ve nhung mat tich cue, tieu cue cua cdng tac dao tao can thdi gian phan tich, nghien cuu va he thong Luan van da he thong hoa nhung van de ly luan va thuc tien ve cdng tac dao tao ngudn nhan luc doanh nghiep noi chung Tir lam co sd de phan tich, danh gia thuc trang ve dao tao ngudn nhan lire cua Chi nhanh khu vuc Bac Bo cua Cdng ty cd phan o td Trudng Hai Luan van da danh gia dupe nhung mat tich cue, mat han che cdng tac dao tao ngudn nhan luc va nguyen nhan de dua dinh hudng va giai phap nham hoan thien cdng tac da tao gop phan xay dung doi ngu nhan luc cd chat lupng dap ung yeu cau phat trien cua Chi nhanh noi rieng, cdng ty noi chung Trong qua trinh nghien cuu va hoan de tai, toi da nhan dupe sir hudng dan nhiet tinh cua TS Nguyen Vinh Giang, toi xin chan cam on sir giup quy bau cua thay Tuy nhien, cdng tac dao tao la mot van de cd noi ham rong va lien quan den nhieu linh vuc doi hoi nhieu thdi gian va tai lieu nghien cuu Mat khac, thdi gian va kha nang cd han nen de tai khong tranh khdi thieu sot nhat dinh Do vay, toi rat mong nhan dupe nhung y kien gop y tir quy thay cd de de tai dupe hoan thien hon 94 DANH MUC TAI LIEU THAM KHAO • • Nguyen Van Diem, Nguyen Ngoc Quan(2004) Giao trinh quan tri nhan lire, NXB Dai hoc Kinh te quoc dan, Giao trinh quan tri nhan luc, NXB Lao dong xa hoi, 2010 Quy che dao tao- phat trien cua cong ty co phan to Truong hai, 2010 Business Edge, Dao tao nguon nhan lire, lam de khdi nem tien qua cua so website: http://www.truonghaiauto.com.vn/ Ths Ngo Thi Minh Hang, Dao tao va phat trien ngudn nhan luc cac cdng ty nha nude thdi ky hoi nhap, 8/2011 Bo ke hoach va dau tu, Cue phat trien doanh nghiep nhd va vua, Danh gid nhu cau dao tao nhu the nao, 8/2011 PHU• LUC • PHIEU DIEU TRA Qua thoi gian tim hieu chi nhanh khu vuc Bac bo Cong ty co phan o to Truong Hai, toi nhan thay cong tac dao tao nguon nhan luc tai chi nhanh da duoc quan tarn va thuc hien tuong doi hop ly Nham hoan thien hon cong tac dao tao nguon nhan luc chi nhanh khu vuc Bac bo, toi can tham khao mot so y kien cua quy Anh/ Chi Anh/ Chi chi can khoanh tron vao lua chon Anh/ Chi cho la dung voi y kien minh nhat Nhung thong tin chinh xac Anh/Chi cung cap la tai lieu rat bo ich va khong su dung voi muc dich khac Rat mong nhan duv'c su' giup do' nhiet tinh cua Anh/ Chi Anh/Chi cong tac tai phong ban nao? a Phdng Hanh chinh nhan su b Phdng Tai chinh ke toan c Phdng Kinh doanh xe e PPoog Dich vv pPu tung; g Phong san xuat Do tuoi cua Anh/ Chi khoang nao? a 20-30 b 30-45 c >55 Hoat dong dao tao tai Cong ty co dien thudng xuyen khong? a Co b Khong Ke h oach dao tao c lia c ong ty y idn n hir the n ao? a Theo ke hoach, dinh ky hang nam b Theo chi tieu tren dua xuong c Xuat phat tu yeu cau cong viec, phdng ban de xuat Trong nam gan day, Anh/ Chi cd tham gia dao tao khong? a Co b Khong Anh/ Chi duoc cu di dao tao hay theo nguyen vong? a Dupe cu di b Theo nguyen vong c Ca hai Khi dupe dao tao, Anh/ Chi thuong dupe dao tao theo phuong phap nao? a Gui di hoc tai cac trudng chuyen nghiep b Chi dan cdng viec tai cho c Md cac ldp, hoi thao tai doanh nghiep Theo Anh/ Chi phuong phap dao tao nao thu va hieu qua nhat? a Cu di hoc tai cac trudng chuyen nghiep b Chi dan cdng viec tai cho c Md cac ldp, hoi thao tai doanh nghiep Trudc khoa hoc, Anh/ Chi co dupe thong bao trudc chuong trinh dao tao khong? a Thong bao thong tin co ban b Thong tin ve noi dung khoa hoc c Hoan toan khong 10 Trong thdi gian tham gia dao tao, Anh/ Chi co dupe ho trp tu dong nghiep, cap tren khong? a Tdt b Binh thudng b KKong ghipdd 11 Tham gia dao tao co anh huOng den ket qua lam viec hien tai cua Anh/ Chi khnng? a Co lam gian doan cnng viec hien tai b Khnng anh huong 12 Noi dung khoa dao tao chu yeu ve: a Chuyen mnn nghiep vu b Nang cao tay nghe c Ky nang mem 13 Noi dung cua chiroiig trinh dao tao co dap ung duoc yeu cau cnng viec khnng? a Mo rong them yeu cau cnng viec b Dap ung duoc yeu cau cong viec hien tai c Kh6ng co nhieu tinh ung dung cnng viec 14 Noi dung co phu hop kha nang Anh/ Chi khnng? a Cao hon b Phu hop c Thap hon 15 Neu noi dung khnng phu hop la vi? a Khnng gan voi yeu cau cnng viec b Don gian hon cnng viec hien tai c Xa hon yeu cau cnng viec hien tai 16 Thoi gian dao tao thu-d’ng keo dai bao lau? a < thang b 1- thang c > thang 17 Dao tao thuong duoc to chuc vao thoi gian nao? a Trong tuan, thoi gian lam viec b Cuoi tuan c Buoi toi 18 Chi phi dao tao khoa hoc a Cong ty chi tra toan bo b Ca nhan tir lo c Cong ty ho tro mot phan 19 Neu Cong ty ho tro1 thi Cong ty ho tro1 bao nhieu? a 50% b 15-45% c 50% b Tang hieu qua cdng viec 15- 30% c Hieu qua tang