Luận văn hoàn thiện công tác đào tạo nguồn nhân lực tại công ty cổ phần nhiệt điện phả lại

10324 = Il TRUONG DAI KINH TE QUOC DAN ■ HOC ■ gOgoOGSGS DAI HOC K.T.O.D TT THONG TIN THU VIEN PHONG LI AN AN -TL LIEU NGHIEM THI* THUY HOAN THIEN CONG TAC DAO TAO NGUON NHAN LUC TAI ■ CONG TY CO PHAN NHIET ■ BIEN ■ PHA LAI ■ CHUYfiN NGANH: QUAN TRI NHAN LUC LUAN VAN THAC SI QUAn TRI KINH DOANH NGUOl HUONG DAN KHOA HOC: TS VO NHAT TRI HA NO I, NAM 3014 rfl LO'I CAM DOAN Toi xin cam doan Luan van la cong trinh nghien cuu thuc su cua ca nhan toi, duoc thuc hien duoi su hudng dan khoa hoc cua TS Vo Nhat Tri Cac so lieu, nhung ket luan nghien cuu duoc trinh bay Luan van la trung thuc va chua tung duoc cong bo bat ky cong trinh nao khac Cac so lieu trich dan qua trinh nghien cuu deu duoc ghi ro ngudn goc Toi xin chiu trach nhiem ve nghien cuu cua minh Nghiem Thi Thuy MUC • LUC • LOI CAM DOAN MUC • LUC • DANH MUC CAC TU VIET TAT DANH MUC SO DO, BANG BIEU TOM TAT LUAN VAN i LOI MO DAU 1 CO SO LY THUYET VE CONG TAC DAO TAO NGUON CH'UONG NHAN LUC .4 1.1 Mot • so khai mem • co* ban 1.1.1 Khai niem ve nguon nhan luc A A 1.1.2 Khai niem ve dao tao nguon nhan luc 1.2 Noi dung va yeu oau oua oong tao dao tao nguon nhan lco doanh nghiep 1.2.1 Noi dung cong tac dao tao nguon nhan luc yr a 1.2.2 Yeu cau doi vdi cong tac dao tao nguon nhan luc 15 1.3 Cao hinh thuo va phuong phap dao tao nguon nhan Icc 15 1.3.1 Cac phuong phap dao tao cac nha quan tri, chuyen vien 16 1.3.2 Cac phuong phap dao tao nang cao nang luc ki thuat 19 r r r a 1.4 Cao yeu to nnh huung den oong tao dao tao nguon nhan lyo 21 1.4.1 Cac yeu to anh hudng ben ngoai doanh nghiep 21 1.4.2 Cac yeu to anh hudng ben doanh nghiep 23 1.1 Kinh nghiem dao tao oua mot so doanh nghiep hhac 21 r r 1.5.1 Kinh nghiem dao tao cua mot so nudc tren the gidi 25 1.5.2 Kinh nngiem dao tao cua mot so doanh nnhiep Viet Nam 27 yr 1.6 Sir can thiet pli^ii hoan y cong tac dao tao nguon nhan luc 30 A A 1.6.1 Ly can thuc hien cong tac dao tao nguon nhan luc doanh nghiep 31 A 1.6.2 Muc dich thuc hien cong tac dao tao nguon nhan luc doanh nghiep 31 CHUONG DANH GIA THUC TRANG CONG TAC RAO TAO NGUON • • • * * X X _ •> _ _ A NHAN LUc TAI • • CONG TY CO PHAN NHIET • DIEN • PHA LAI • THOI GIAN (2010-2012) 32 2.1 Nhfrng dac diem chU yeu cUa cong ty anh hodng den cong ttc dao tao nguon nhan luc 32 2.1.1 Qua trinh hinh va phat trien cua Cong ty 32 2.1.2 Co cau bo may to chuc cua Cong ty 33 A 2.1.3 Dac diem ve doi ngu lao dong, ki thuat-cong nghe va kinh doanh anh A r hudng den cong tac dao tao nguon nhan lcc cua cong ty 35 a r r 2.1.4 Dac diem ve san xuat kinh doanh cua cong ty anh hudng den cong tac A dao tao nguon nhan luc 38 2.1.5 Ket qua hoat dong san xuat kinh doanh cua cong ty tu 2010-2012 40 2.2 Dann g ig thirc t rann conn gac dao tao o guUn nnhn lirctai Conn ty CP dien Pha Lni 41 2.2.1 TTurc trang conn lap ke hoac dao tao CNN cua conn ty thc/i gian qua 41 2.2.2 Ket qua cong tac dao too nguon nhan lcc cua Cong ty co phan Nhiet dien Pha Loi thdi gian qua (2010-2012) 66 2.2.3 Chat luong lao dong qua dao tao 70 2.3.4 Danh gia hieu qua cua cong tac dao too 72 r r r r a 2.3.5 Cac yeu to anh hudng den ket qua dao too nguon nhan lcc toi Cong ty co phan Nhiet dien Pha Lai 74 2.3.6 Bo tri va su dung lao dong sau dao too 76 CHUONG GIAI PHAP HOAN THIEN CONG TAC DAO TAO NGUON • • _ A _ NHAN LUC • TAI • CONG TY CO PHAN NHIET • DIEN • PHA LA • I 79 X X ~ „ 3.1 Phuong g h'd^nghat trien c ua aonn gy 79 3.2 Mot so giai phtp nham hoan thinn cOng ttc dao tno nguOn nhan luc tiai cOng ty co phan nhint dinn Pha Lai 80 A 3.2.1 Hoan thien cong tac KHH LD va phuong phap xac dinh nhu cau Dao tao 80 3.2.2 Hoan thien cac buoc quy trinh DT 81 3.2.3 Hoan thien cong tac phan tich, danh gia thuc hien cong viec de bo tri, su dung hop ly nguon nhan luc da duoc dao tao 86 3.2.4 Hoan thien cong tac khuyen khich loi fch, vat chat, tinh than nham thu hut, tao dong luc de nguoi lao dong gan bo lau dai (Duy tri nguon nhan luc va chat luong cao ) voi Cong ty 88 3.2.5 Cac ppuonn ppap kkac 89 KET LUAN 92 TAI LIEU THAM KHAO 93 r V, x_ _ -s DANH MUC CAC TU* VIET TAT Chfr viet tat Nghia tieng viet CBCNV Can bo cong nhan vien CP Co phan DN Doanh nghiep DT Dao tao DGTHCV Danh gia thuc hien cOng viec KHH Ke hoach hoa nguon nhan luc LD Lao dong NLD Nguoi lao dong NNL Nguon nhan luc NSLD Nang suat lao dong QTNL Quan tri nhan luc DANH MUC S0 DO, BANG BIEU •> Danh muc bang bieu: Bang 1.1 Bang xac dinh nhu cau dao tao Bang 1.2: Cac phuong phap dao tao cac nha quan tri, chuyen vien 16 Bang 1.3: Cac phtrong phap dao tao nang cao nang luc kT thuat cua cong nhan 19 Bang 1.4: Cac phuomg phap dao tao va phat trien 20 Bang 2.1: Tinh hinh bien dong LD cong ty thdi gian qua (2010-2012) 35 Bang 2.2: Doi ngu lao dong phan theo trinh ngoai ngu nam 2012 38 Bang 2.3 : Tong hop ket qua san xuat kinh doanh cac nam 2010, 2011 va 2012 40 Bang 2.4: Nhu cau dao tao cua doanh nghiep qua nam gan day 45 Bang 2.5: Muc tieu dao tao cho cac doi tuong can duoc dao taocua Cong ty .47 Bang 2.6: Cac hinh thuc va phuong phap dao tao cua PPC da ap dung 53 Bang 2.7: Ket qua hoan ke hoach chi phi dao tao cua Cong ty 61 Bang 2.8 Ket qua danh gia sau dao tao 65 Bang 2.9: Ket qua dao tao cua PPC ba nam gan day 66 r r r r Bang 2.10: Ket qua dao tao khdi lao dong true tiep tham gia san xuat 67 Bang 2.11: Ket qua dao tao khoi lao dong can bo, nhan vien Cong ty 69 Bang 2.12 : Chat luong dao tao chung cua Cong ty cd phan Nhiet dien Pha Lai 70 Bang 2.13 Ket qua dao tao cong nhan nang bac 71 Bang 2.14 Tong chi phi dao tao cua PPC 72 Bang 2.15 Chi phi dao tao va chi phi lao dong tien luong 73 Bang 2.16: Chi phi dao tao va san luong san xuat kinh doanh 74 Bang 2.17: Tinh hinh bo tri lao dong sau dao tao 77 Bang 3.1 Bang hoi xac dinh nhu cau dao tao cua ngudi lao dong 82 Danh muc so do: So 1.1: Trinh tu xay dung mot chuong trinh dao tao So 2.1: So to chuc cua Cong ty cd phan Nhiet dien Pha Lai 34 i TOM TAT KET QUA NGHIEN ClfU LUAN VAN Ngay nay, nguon nhan luc da thuc su trd thu tai san quy gia nhat, la chiec chia khoa dan den cong cua moi to chuc, moi doanh nghiep nen r a kinh te thi trudng De quan ly va su dung hop ly nguon nhan luc doanh nghiep cua minh, cac nha quan ly phai giai quyet tot duqc cac van de dat cong tac dao tao va phat trien nguon nhan lire hien co cac to chuc Vi vay, cong tac dao tao va phat trien nguon nhan luc da co vai trd quan doi vdi hoat dong san xuat kinh doanh cua moi doanh nghiep Trong nhung giai doan xay dung va phat trien, Cong ty cd phan Nhiet dien Pha Lai luon luon chu tdi cong tac dao tao va phat trien nguon nhan luc cua to chuc minh, luon coi day la mot yeu to co ban dan den su cong Tuy nhien, cong tac dao tao nguon nhan luc cua Cong ty nhung nam qua hoc lo nhung ton tai, han che Do vay, de nang cao hon nua hieu qua cong tac dao tao nguon nhan luc tai Cong ty cd phan Nhiet dien Pha Lai thi can di sau lam rd r tich, han che cua cong tac dao tao nguon nhan luc cua Cong ty, cung nhu nguyen r Ar nhan gay nhung ton tai, han che Tu de xuat nhung giai phap de gop phan a a a nang cao hieu qua cong tac dao tao nguon nhan luc cua Cong ty Day la van de se duqc ban tdi de tai nay: A “Hoan thien cong tac dao tao ngudn nhan lire tai Cong ty CP Nhiet dien Pha Lai” Noi dung luan van: PHU • LUC • PHIEU HANH GIA HIEU QUA CONG TAC HAO TAO NGUON NHAN LtfC TAI CONG TY CO PHAN NHIET DIEN PHA LAI • • A • • • A ' Phieu dieu tra nham muc dich danh gia hieu qua cong tac dao tao nguon nhan luc tai Cong ty co phan Nhiet dien Pha Lai, de co the thuc hien cong tac dao tao mot cach hieu qua nhat Xin ong/ba vui long tich vao o phu hop vdi ban than nhat Xin chan cam on su giup dd cua ong/ba! * Thong tin chung: Xin ong/ba -vui ong cho biet: Gidi tinh Do tuoi Nu Nam 50 tuoi Ong/ba hien dang lam viec d bo phan : * Danh gia cong tac dao tao cua Cong ty Ong/ba dathaan gia nhimn LEloA dao tao nno: Ly ong/ba tham gia khoa dao tao: □ A.Do yeu cau cua Cong ty □ B.De tang luong □ C.De tang kien thuc, ki nang cua ban than □ D.Dap ung yeu cau cong viec Theo ong/ba, noi dung cac khoa dao tao co phu hop vdi trinh cua minh khong: □ A.R£t phu hop □ B It phu hop □ C.Phu hop □ D.Hoan toan khong phu hop Danh gia cua ong/ba ve cac phuong phap dao tao duoc ap dung □ A Rat phu hop □ B.Phu hop □ C.Khong phu hop □ D.Rat khiong j^liu hcp> Danh gia cua ong/ba ve giao vien giang day cac khoa dao tao: a) muc nhiet tinh giang day □ A Rat nhiet tinh □ B.Chua nhiet tinh □ C.Nhiet tinh □ D.Khong quan tam b) trinh chuyen mon cua giao vien: □ A.Trinh tren dai hoc □ B.Trinh cao dang □ C Trinh dai hoc □ D.Cong nhan bac cao A c) kha nang truyen dat □ A Rat de hieu □ B.Kho hieu □ D.Khong tiep thu dupc □ C DS hieu A Danh gia cua ong/ba ve viec giup ich dao tao 10 cdng viec dang lam cua chuong trinh □ B.Khdng co tac dung □ A.Rat huu ich □ D.Hoan toan vo ich □ C.Huu ich r a Danh gia cua ong/ba ve co sd vat chat a trang bi phuc vu khoa hoc cua chuong trinh dao tao □ A.Tdt □ B.Trungbinh □ C.Kha □ D.Kem Danh gia cua ong/ ba ve tai lieu hoc tap duoc trang bi □ B.Khdng day du □ A.Rat day du □ C.Day du □ D.Rat so sai A ' Danh gia cua ong/ba vd viec bo tri thdi gian hoc cua Cdng ty □ A.Rat hop ly □ B.Bat hop ly □ C.Hop ly □ D.Rat bit hop ly 10 Danh gia cua ong/ba ve che uu dai tien luong.va ho trp kinh phi dao tao cua Cdng ty □ A.Tdt □ B.Trung binh □ C.Kha □ D.Kem 11 Danh gia cua ong/ba ve kha nang van dung nhung kien thuc dupc hpc vao cdng viec thuc te □ A.Tdt □ B.Trung binh □ C.Kha □ D.Kem 12 Nhung gi ong/ba muon dupc hpc them tu khoa dao tao? PHU LUC 5: BANG TONG KET KET QUA DIEU TRA A z ' lit -Mau phieu dieu tra : Bang hoi ve cong tac dao tao nguon nhan lire tai Cong ty Co phan Nhiet dien Pha Lai ( PHU LUC 4) -Doi tuong dieu tra : + 42 phieu dieu tra CBCNV tham gia cac khoa dao tao + 13 Phieu dieu tra nhan vien cac phong Hanh chinh -So phieu hcrp le thu ve: 50 phieu -Ket qua danh gia thurc trang cong tac dao tao: z a z A Dap an Cau Cau Cau Cau Cau Cau Cau Cau Cau Cau Cau Cau SL 13 10 25 10 12 15 hoi hoi hoi hoi 5a hoi 5b hoi 5c hoi hoi hoi hoi hoi 10 hoi 11 Tong Thdng ke chung B SL % % 26 14 28 20 18 36 18 32 64 16 14 28 50 10 12 10 20 24 30 18 14 23 10 11 11 19 C SL 12 21 26 13 22 29 20 28 27 26 13 36 28 46 20 22 22 38 % 24 42 52 26 44 58 40 56 54 52 26 D SL 11 % 22 16 18 10 14 50 50 50 50 50 50 50 50 50 50 50 50 Cu the: Cau hoi Ly ong/ba tham gia khoa dao tao: A t r a A Do yeu cau cua Cong ty 13 nguoi chon, chiem 26% B De tang luong: 14 ngudi chon, chiem 28% C De tang kien thuc, ki nang cua ban than : 12 ngudi chon, chiem 24% D Dap ung yeu cau cong viec: 11 ngudi chon, chiem 22% Cau hoi Theo ong/ba, noi dung cac khoa dao tao co phu hop vdi trinh cua minh khong: A Rat phu hop : 10 ngudi chon, chiem 20% B It phu hop: 18 ngudi chon, chiem 36% C Phu hop: 21 ngudi chon, chiem 42% D Hoan toan khong phu hop: ngudi chon, chiem 2% Cau hoi Danh gia cua ong/ba ve cac phuong phap dao tao dupe ap dung A Rat phu hop : ngudi chon, chiem 18% B Phu hpp: 32 ngudi chon, chiem 64% C Khong phu hop: ngudi chon, chiem 2% D Rat khong phu hpp: ngudi chon, chiem 16% Cau hoi Danh gia cua ong/ba ve giao vien giang day cac khoa dao tao: 5a) muc nhiet tinh giang day: r •» a z z z z A Rat nhiet tinh : nguai chon, chiem 16% B Chua nhiet tinh: 14 ngucri chon, chiem 28% C Nhiet tinh :26 nguai chon, chiem 52% D Khong quan tam: nguai chon, chiem 4% 5b) trinh chuyen mon cua giao vien: A Trinh tren dai hoc : 25 ngudi chon, chiem 50% B Trinh cao dang: ngudi chon, chiem 6% C Trinh dai hoc : 13 ngudi chon, chiem 26% D Cdng nhan bac cao: ngudi chon, chiem 18% 5c) kha nang truyen dat A Rat de hieu : ngudi chon, chiem 10% B Kho hieu: 18 ngudi chon, chiem 36% C De hieu : 22 ngudi chon, chiem 44% D Khong tiep thu dugc: ngudi chon, chiem 10% Cau hoi Danh gia cua ong/ba ve viec giup ich cho cdng viec dang lam cua chuong trinh dao tao A Rat huu ich : ngudi chon, chiem 12% B Khdng co tac dung: 14 ngudi chon, chiem 28% C Huu ich : 29 ngudi chon, chiem 58% D Hoan toan vd ich: ngudi chon, chiem 2% Cau hoi Danh gia cua ong/ba ve ca sd vat chat va trang bi phuc vu khoa hoc cua chuong trinh dao tao A Tot: ngudi chon, chiem 8% B Trung binh: 23 ngudi chon, chiem 46% C Kha : 20 ngudi chon, chiem 40% D Kem: ngudi chon, chiem 6% Cau hoi Danh gia cua ong/ ba ve tai lieu hoc tap dugc trang bi A Rat day du : ngudi chgn, chiem 10% B Khdng day du: 10 ngudi chgn, chiem 20% C Day du : 28 ngudi chgn, chiem 56% D Rat sa sai: ngudi chgn, chiem 14% Cau hoi Danh gia cua ong/ba ve viec bo tri thdi gian hgc cua Cdng ty A Rat hgp ly: 10 ngudi chon, chiem 20% B Bat hgp ly: 11 ngudi chon, chiem 22% C Hgp ly : 27 ngudi chon, chiem 54% D Rat bat hgp ly: ngudi chon, chiem 4% Cau hoi 10 Danh gia cua ong/ba ve che uu dai tien luong va hd trg kinh phi dao tao cua Cdng ty A Tot: 12 ngudi chon, chiem 24% B Trung binh : 11 ngudi chon, chiem 22% C Kha : 26 ngudi chgn, chiem 52% D Kem : ngudi chgn, chiem 2% A z z z z z z z z z a z z z Cau hoi 11 Danh gia cua ong/ba ve kha nang van dung nhung kien thuc duoc hoc vao cdng viec thuc te A Tdt : 15 ngudi chon, chiem 30% B Trung binh: 19 ngudi chon, chiem 38% C Kha : 13 ngudi chon, chiem 26% D Kem : ngudi chon, chiem 6% PHU LUC • • DANH SACH CBCNV THAM DlTKHOA DAO TAO CHlTC DANH: Dorn vi: TT Ho va Nam ten sinh Chuyen mdn dao tao Chuc danh dang dam nhan *» Truong don vi Chuc Muc danh luong de nghi hien tai Trudng phong To chuc - LD dao tao _ •> Thdi gian dao tao Ghi chu r Tong giam doc Cdng ty Tat ca cac khoa dao tao chirc danh cdng tac trudc dao tao phai bao cao Tong giam doc Cdng ty ve thdi gian dao tao va danh sach hpc vien theo mau (qua bp phan dao tao) PHU• LUC • DANH SACH CNKT DE NGHI XET VAO DIEN KCNB NAM Dan vi: TT Ho va ten Nam sinh Muc luong hien tai Muc luong de nghi Chuc danh dang dam Ngay Bang H nhan Bac hudng Bac He so luong SO luong e A Trudng do*n vi doan nien Chu tich Cong doan Ngudi lap bieu KTV phu trach dao tao Bi thu Ghi chu YEU CAU CUA HOI DONG CHAM LUAN VAN THAC SI Ve nhung diem can sua chua, bo sung trudc nop luan van chinh thuc cho VDTSDH _ Z/?9 ah, fa.''./ Z.^ a r cdng trinh da nghien cuu co lien quan den cong tac dao tao ngudn nhan luc da duoc thuc •> r r hien nhung tac gia chua tdng ket cho ngudi doc thay nhirng cdng trinh trudc lien quan A \ r r den de tai da duoc thuc hien nhu the nao? ket qua chinh cua cac cdng trinh nghien cuu z I la gi va hudng nghien cuu tiep theo la gi? AZ (A Phan phuong phap nghien cuu duoc md ta d trang cua luan van tac gia co de cap den bang hoi va co ghi chu bang hoi duoc the hien d phu luc nhung phu luc luan van lai la quy che dao tao va phat trien ngudn nhan luc cua cdng ty? Vay bang hoi cua tac gia duoc the hien d dau? Chi phu luc ngudi doc thay phieu danh gia hieu qua cdng tac dao tao ngudn nhan lire tai cdng ty cd phan nhiet dien Pha lai (vdi 12 cau hoi) nhung khong rd khong? Bang hoi vdi 17 cau hoi tac gia neu phan phuong phap nghien cuu co duoc thuc hien khong? Va ket qua cua khao sat duoc the hien luan van nhu thd nao? Hon nua vd phuong phap nghien ciru tac gia phat 200 phidu nhung chi phat cho mot ddi tugng la ngudi lao dong thi chua du dd nghien cuu vd cdng tac dao tao cua cdng ty ma tac gia can dieu tra them ca can bo lam cdng tac dao tao de thay nhung diem ton tai va r \ han che lam co sd de cac giai phap d chuong III > Chuong luan van tac gia can lam rd hon ve mat ly thuyet sir khac giua cdng tac dao f tao va qui trinh dao tao Chuong II: Vdi mot cdng ty lao dong true tiep chiem tdi 88% (so lieu nam 2012) thi tac r z az a gia can di sau phan tich ve ket qua dao tao cua nhom doi tuong Bang 2.9 tac gia co Z Z z z z neu ket qua dao tao cua cdng ty vdi doi tuong la lao dong ttrwjc tiep chiem khoang 70% A z so ngudi duoc dao tao nhung ho da duoc dao tao nhtrng nganh nghe gi? Nhtrng ky nang z az gi? Va nhu cau dao tao cho ddi tuong nhung nam tiep theo la gi? Chuong III: Tac gia can dau tu them ham luong noi dung cho de luan van can ddi AZ hon (13 trang ) va cac giai phap can gan hon vdi phan tich d chuong II de mang tinh kha thi cao hon A t Tac gia can bd sung them tai lieu tham khao ( vdi 12 tai lieu tham khao chu yen la bao cao va trang web cua cdng ty ) Ve ky thuat: A • Z Z -Tac gia can chinh sua sd trang muc luc cho dung vdi sd trang cua luan van Vi du Ket luan trang 94 cua luan van nhung muc luc de trang 100 Ket luan Day la mot cdng trinh nghien cuu doc lap Tuy mot sd nhuqc diem can sdm ) z , ■> z z khac phuc de ket qua nghien cuu co the phuc vu tot cho cdng tac dao tao tai cdng ty Nhie! dien Pha lai, song nhin chung luan van da dap ung duqc muc tieu nghien cuu dd va dap A A ung duqc yeu cau ve noi dung va hinh thuc cua luan van thac si Tac gia luan van xung dang nhan hoc vi thac si chuyen nganh quan tri nhan luc Ha noi 12H0/2014 PGS TS Nguydn Nam Phuong