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IRtfdlSG BAI HOC KJAH TC QUftC BAST tti NANG GAO NANG LUG CANH TRANH CUA CONG TY THACH NHIEM HOU HAN HE THONG THONG TIN FPT ® M > 33 M LUAN VAN THAC SY KINH TE 91 M MUC LUC • • TRANG PHU BIA DANH MUC CHU VIET TAT DANH MUC SO DO BANG BIEU TOM TAT LUAN VAN LUAN VAN MO DAU CHlTO’NG 1: Sir TRANH • CAN THIET PHAI NANG CAO NANG LUC • CANH • CUA DOANH NGHIEP PHAN MEM TRONG D1EU KIEN HOI NHAP QUOC TE 1.1 Ly luan chung ve nang luc canh tranh ciia doanh nghiep phan mem r r \ \ \ \ 1.1.1 Mot so van de can ban ve thi trirbng phan mem 1.1.2 Khai niem nang lire canh tranh cua doanh nghiep phan mem 1.1.3 Nhan to anh hircmg den nang lire canh tranh cua doanh nghiep \ A phan mem 1.1.4 Tieu chi danh gia va xep hang nang lire canh tranh cua doanh nghiep phan mem 18 1.2 Su- can thiet phai nang cao nang luc canh tranh ciia doanh 1.2.1 Khai thac loi the canh tranh cua Viet Nam 25 X A 1.2.2 Nhung co hoi va thach thuc cua cac doanh nghiep phan mem Viet Nam hoi nhap quoc te 26 1.3 Kinh nghiem nang cao nang luc canh tranh cua doanh nghiep phan mem d mot so nuoc 28 1.3.1 Kinh nghiem cua An Do 28 1.3.2 Kinh nghiem cua Trung Quoc 29 1.3.3 Nhung bai hoc kinh nghiem doi vdi Cong ty TNHH he thong thong tin FPT 30 CHlTONG 2: THUC TRANG NANG LUC CANH TRANH CUA CONG TY TNHH HE THONG THONG TIN FPT 32 2.1 Tong quan qua trinh hinh thank va phat trien cua cong ty TNHH he thong thong tin FPT 32 2.1.1 Thong tin chung ve cong ty 32 2.1.2 Cac dac diem chu yeu cua Cong ty san xuat kinh doanh 32 2.1.3 Dac diem ve san pham, khach hang va doi tac 35 2.2 Phan tich danh gia cac nhan to anh huong to’i nang luc canh tranh cua cong ty TNHH he thong thong tin FPT 36 2.2.1 Nhirng nhan to thuoc moi trirdng vT mo 36 2.2.2 Nhirng nhan to thuoc moi trircrng nganh 43 2.2.3 Nhirng yeu to thuoc moi trirdng doanh nghiep 49 2.3 Phan tich, danh gia nang luc canh tranh cua cong ty TNHH he thong thong tin FPT theo cac tieu chi 55 2.3.1 Nhom yeu to ve kinh doanh 55 2.3.2 Nhom yeu to ve nhan lire 60 2.3.3 Nhom yeu to ve qui trinh, chat lirpng 62 2.3.4 Cac tieu chi khac 65 2.4 Danh gia chung ve nang luc canh tranh cua cong ty TNHH he thong thong tin FPT 66 2.4.1 Diem manh 66 2.4.2 Diem yeu 67 CHlTONG 3: MOT SO GIAI PHAP NANG CAO NANG LUC CANH TRANH CUA CONG TY TNHH HE THONG THONG TIN FPT TRONG DIEU KIEN HOI NHAP QUOC TE 70 3.1 Phan tich co1 hoi va thach thuc doi voi doanh nghiep phan mem Viet Nam dieu kien hoi nhap quoc te 70 3.1.1 Co hoi doi vdi cac doanh nghiep phan mem 70 3.1.2 Thach there doi vdi cac doanh nghiep phan mem 71 3.2 Quan dien phat trien ciia cong ty TNHH he thong thong tin FPT 72 3.2.1 Dinh hudng phat trien cua Tap doan FPT 72 3.2.2 Quan diem phat trien cua Cong ty TNHH he thong thong tin FPT 72 3.2.3 Phuong hudng nang cao nang lire canh tranh cua Cong ty TNHH he thong thong tin FPT dieu kien hoi nhap quoc te 73 3.3 Cac giai phat nham nang cao nang luc canh tranh cua cong ty TNHH he thong thong tin FPT 74 3.3.1 Nang cao chat luong nguon nhan luc 75 3.3.2 Nang cao chat luong san pham va dich vu 78 3.3.3 Tang cudng hoat dong nghien cuu va phat trien (R&D) 79 3.3.4 Mot so bien phap khac 80 3.4 Mot so kien nghi voi nha nude, nganh va hiep hoi 84 KET LUAN 88 DANH MUC TAI LIEU THAM KHAO 90 DANH MUC CAC TU VIET TAT Ban TCKT Ban Tai Chinh Ke toan Ban TCCB Ban To chirc Can Bo CBNS Can bo nhan sir CBPTNS Can bo phu trach nhan sir CBNV Can bo nhan vien CMC- SI Cong ty TNHH giai phap phan mem CMC CNTT Cong nghe thong tin CP Co phan ERP Giai phap doanh nghiep FPT Cong ty Co Phan phat trien dau tir cong nghe FPT FPT- IS Cong ty TNHH he thong thong tin FPT FIS1, FIS 2„ Trung tarn He thong Thong tin so 1,2 GD Giam doc HTTT He thong Thong tin LLLD Lire ltrong lao dong PGD Pho Giam doc TB Trirdng Ban TGD Tong Giam doc USD Do la My VND Viet Nam dong DANH MUC SO DO, BANG BIEU So 1.1: Mo hinh + mot ap lire canh tranh theo Michael Porter 14 So do: 2.1: So to chuc cong ty FPT- IS 34 Bang 1.1: He so danh gia nang lire canh tranh cua cac A doanh nghiep A phan mem 22 Bang 2.1: Co cau chuc nang nghiep vu FPT- IS nam 2009 50 Bang 2.2: Tai san FPT- IS qua cac nam 2003-2008 51 Bang 2.3: Co cau doanh thu FPT- IS nam 2003-2006 56 Bang 2.4: Ket qua kinh doanh cua FPT- IS qua cac nam 2005-2008 57 Bang 2.5: Toe tang truong doanh thu cua FPT- IS giai doan 2005-2008.59 Bang 2.6: Qui mo va toe tang truong nhan lire cua FPT- IS giai doan 2005-2008 60 Bang 2.7 Bang xep hang nang lire canh tranh cua cac doanh nghiep phan mem 64 Bieu 2.1: Tong tai san cua FPT- IS qua cac nam 2003- 2008 51 Bieu 2.2: Doanh thu cua FPT - IS tir nam 2005 - 2008 57 Bieu 2.3: Qui mo nhan luc cua FPT- IS 2005 - 2008 60 Bieu 2.4: Co cau trinh hoc van - FPT- IS nam 2008 62 'nufdw DAI HOC KIMI TE QUOC DAJU ILL) DOAN NGOC UYEN NANG CAO NANG LUC CANH TRANH CUA CONG TY THACH NHIEIH HUU HAN HE THONG THONG TIN FPT ■ ■ ChuySn nganh: KINH TE* PHAt TRIEN TOM TAT LUAN VAN THAC SY HA Xol - »OO» i MO DAU Nganh cong nghiep phan mem co vi tri cang quan doi vdi sir phat trien kinh te - xa hoi cua moi quoc gia hien tai va tuong lai Cong ty TNHH he thong thong tin FPT la mot nhung cong ty ve phan mem Ion tai Viet Nam, Cong ty phai chiu sire ep canh tranh cang Ion tir viec hoi nhap kinh te quoc te Trude tinh hinh do, nhiem vu dat cho cong ty la phai nang cao nang lire canh tranh nham tan dung toi da co hoi thi trudng de phat trien, khang dinh vi the cua minh d thi trudng nude Nang cao nang lire canh tranh se giup cong ty thuc hien su menh cua minh: “La mot cong ty cung cap giai phap va dich vu Cong nghe thong tin dan dau Viet Nam, vuon len sanh vai cung cac ten tudi Ion tren the gidi” r a y r Xuat phat tir thuc tien cd tinh cap thiet neu tren, tac gia lira chon de tai “Nang cao nang litre canh tranh cua Cong ty TNHH he thong thong tin FPT Luan van gom chuong: Chuong 1: Sir can thiet phai nang cao nang lire canh tranh cua doanh y y y r r nghiep phan mem dieu kien hoi nhap quoc te Chuong 2: Thuc trang nang lire canh tranh cua cong ty TNHH he thong thong tin FPT dieu kien hoi nhap quoc te Chuong 3: Mot so giai phap nang cao nang lire canh tranh cua cong ty TNHH he thong thong tin FPT dieu kien hoi nhap quoc te ii CHUONG SU• ’ CAN THIET PHAI NANG CAO NANG LUC TRANH • CANH • CUA DOANH NGHIEP • PHAN MEM TRONG DIEU KIEN • HOI NHAP QUOC TE 1.1 Ly luan chung ve nang luc canh tranh cua doanh nghiep phan mem r \ r Ay a 1.1.1 Mot so van de can ban ve thi trud’ng phan mem e # A A A A A - Khai niem phan mem: san pham phan mem dirge phan nhieu loai bao gom phan mem dong goi, phan mem san xuat theo hop dong va cac dich vu phan mem A A - Doanh nghiep phan mem: la cac doanh nghiep dirge lap theo luat doanh nghiep Viet Nam nam 2005, co tham gia san xuat, cung ung san pham phan mem va dich vu gia cong pham mem 1.1.2 Khai niem nang luc canh tranh cua doanh nghiep phan mem - Canh tranh (Competition): co the hieu la quan he kinh te ma o cac chu the kinh te ganh dua nhau, tim mgi bien phap ca nghe thuat lan thu doan de dat muc tieu kinh te cua minh, thong thuong la chiem linh thi truong, gianh lay khach hang cung nhir cac dieu kien san xuat, thi truong co lgi nhat - Nang luc canh tranh: co nang luc canh tranh cap quoc gia; nang luc canh tranh cap nganh; nang luc canh tranh cap doanh nghiep r r 1.1.3 Nhan to anh hud’ng denq nang luc canh tranh cua doanh A A nghiep phan mem r r r r r Cac nhan to thuoc moi truong vi mo co cac nhan to kinh te; Cac yeu to r r a a chinh tri, luat phap; cac nhan to ve khoa hgc cong nghe; cac nhan to ve van r r r a hoa - xa hoi; cac yeu to tu nhien; xu the toan cau hoa Cac nhan to thuoc moi trud’ng nganh theo Giao su Michael Porter boi canh cua moi truong tac nghiep chiu anh huong cua + ap lire canh tranh: khach hang, doi thu canh tranh hien tai, doi thu tiem an, nha cung cap, r san pham thay the va nha nude 78 3.3.2 Nang cao chat luong san pham va dich vu r Tu bai hoc cong cua cac doanh nghiep lon tren the gioi, doanh nghiep An Do va Trung Quoc thi de san pham phan mem co suc ton tai tren thi trudng, dupc ung dung rong rai, thi trudng chap nhan thi qua trinh xay r q r dung, nghien cuu, phat trien, hoan thien, he thong tieu chuan chat lupng phu r hpp voi doanh nghiep chinh la cac chung chi chung nhan chat lupng Chat lupng san pham dong mot vai tro het suc quan trong doanh thu kinh doanh cua FPT- IS Ngoai chung chi ve ISO, cong ty dang xay dung he thong chung chi ve CMM De co dupc mot he thong qui trinh chat lupng tot cong ty can: r x x r - Cung cap day du ve dao tao he thong quan ly va cap nhat ky nang quan ly huu hieu nhung ky thuat ludng, thong ke, cac tieu chuan ve chat lupng san pham phan mem nhu CMM, ISO cho nhan vien quan ly va ky thuat; - Thuc hien cong tac kiem soat cac cong viec co anh hudng chat lupng thong qua hoat dong theo doi va kiem tra cac hoat dong va viec khac phuc, phong ngua doanh nghiep; - Xac dinh cac tai lieu can thiet de thuc hien kiem soat hoat dong thiet ke, tao san pham va giam thieu loi qua trinh gia cong phan mem va cac hoat dong khac; - Tien hanh danh gia noi bo phu hpp voi yeu cau cua ISO hoac CMM theo cac muc do, ISO 9126 la bo tieu chuan danh gia ve chat lupng san pham phan mem, ISO 14598 la bo tieu chuan danh gia san pham phan mem, CMM dupc chia theo bac, tu thap den cao Chat lupng quy trinh la ket qua cua chat lupng san pham, nang suat hoat dong va kha nang thu hut doi tac, va vai tro cua ISO/CMM doi voi cong ty chinh la chuan hoa, quoc te hoa voi chat lupng la then chot 79 Chat luong quan ly chat luong phan mem khong dung mot minh ma cdn phu thuoc vao cac yeu to khac nhu chi phi, tinh linh hoat/hieu qua, tin c£y va toe dQ/nang suat vi v£y, de xay dyng va trien khai cong mQt he thong quan ly chat luong, trudc het doanh nghiep can cd nguyen ly lanh A A Z dao dong bo vdi tam nhin va triet ly dai han 3.3.3 Tang cuong hoat dong nghien cuu va phat trien (R&D) Hoat dong nghien cuu va phat trien luon duoc FPT- IS quan tam, nhieu nam lien FPT- IS da dat duoc nhieu giai thudng ve sang tao phan mem Hiep hoi phan mem Viet Nam trao tang A A Z Do dac thu cua san pham phan mem co vong doi ngan, cac san pham mdi doi thay the cho san pham hien tai vdi tinh nang uu viet hon, tien tien hon Vi the, tang cuong hoat dong nghien cuu va phat trien se giup FPT- IS cd duoc cac san pham mdi tot hon dap ung duoc yeu cau cua khach hang mot tot hon De thuc hien tot hoat dong FPT - IS can: - Thanh lap rieng phong nghien cuu va phat trien cua cac trung tam, hoat dong dudi su giam sat cua cac giam doc trung tam Trung tam cd the nhan duoc str ho tro tir chinh cac nhan vien kinh doanh hoac bo phan ky thuat viec thiet lap cac san pham mdi, dich vu mdi, he thong mdi phu hop vdi dac thu cua chinh trung tam - Tang cuong kinh phi cho hoat dong nghien cuu va phat trien Theo md hinh cua cac nudc tien tien thi chi phi danh cho hoat dong co the tir 57% doanh thu - Can cir cac can bo da co kinh nghiem di hoc cac khoa hoc quoc te de dat cac chung chi quoc te Hoac cac can bo true tiep tham gia cac dir an ldn cua cac cdng ty ldn tai nudc ngoai Cac can bo sau di hoc ve cd the dao tao cac nhan vien de cap nhat cac cdng nghe mdi 80 -To chuc cac cuoc thi dua sang tao va co nhung phan thudng khi'ch le cung nhu de xuat va trien khai san pham mdi 3.3.4 Mot so bien phap khac a Xay dung va phat trien thuong hieu r r > Uy tin va thuong hieu la ngudn luc vo hinh va cd gia tri rat ldn doi vdi z doanh nghiep Nd tao the manh va giup doanh nghiep cd the dung vung tren thi trudng De nang cao uy tin va thuong hieu cua minh FPT- IS can thuc hien tot mot sd bien phap sau: r -> r r - Cung cap cho khach hang nhung san pham, dich vu co chat lupng tot nhat.Luon tan tinh, het minh viec phuc vu khach hang z z - Thudng xuyen tien hanh cac hoat dong quang cao, khuyen mai, tham gia hoi cho, trien lam nham khuech truong thuong hieu va uy tin cua doanh nghiep - Nang cao va hoan thien nang luc dieu hanh hoat dong cua lanh dao cdng ty - Dau tu ve nhan luc: Tai san thuong hieu can co ngudi quan ly, khai thac quang ba theo dinh hudng va muc tieu cua doanh nghiep nham lam khong ngung tang khoi lupng tai san thuong hieu De lam dupc dieu doanh nghiep nhat thiet phai cd bo phan chuyen mon quan ly va khai thac thuong hieu.Trong do, Giam doc quan ly thuong hieu chiu trach nhiem toan hudng cua thuong hieu cho doanh nghiep - Tham khao la hoc tap kinh nghiem gin giu va phat trien thuong hieu cua nudc ngoai va van dung sang tao vao hoan canh thuc te cua Viet Nam de co the gin giu va phat trien tot thuong hieu cua doanh nghiep minh 81 b Tang cud'ng hoat dong Marketing hon hop e f A A A Ban chat cua cac hoat dong marketing la nham truyen thong tin ve san pham va doanh nghiep tdi khach hang Tir thuyet phuc ho thuc hien hanh vi mua sam ddi vdi san pham cua doanh nghiep Mot so cong cu xuc tien da duoc FPT - IS su dung va se tiep tuc phat huy thdi gian tdi la: quang cao, khuyen mai, quan he cong chung Thu nhat, quang cao Day la mot kieu truyen thong cd tinh dai chung va tinh xa hoi cao Quang cao co kha nang thuyet phuc, tao cho ngudi nhan tin co hoi de so sanh thong tin giua cac nha cung cap Khi xay dung chuong trinh quang cao, nhung nha quan ly Marketing phai thong qua nam quyet dinh co ban sau: - Muc tieu quang cao: Day la budc thu nhat viec xay dung chuong trinh quang cao Thong thudng muc tieu quang cao cua doanh nghiep thudng tap trung vao cac van de nhu: gidi thieu san pham mdi, phat trien thi trudng mdi, nang cao uy tin cua doanh nghiep Khi san pham d nhung chu ky khac thi muc dich quang cao cung la khac r - Ngan sach danh cho quang cao: Quang cao la dudng ngan va true Z Z ' tiep giup doanh nghiep tiep can vdi khach hang Nd giup nang cao nhu cau cua khach hang ddi vdi nhung san pham cua doanh nghiep - Quyet dinh noi dung can the hien quang cao: Noi dung quang cao can noi dupe tdi nhung dieu doc dao, khac biet san pham cua doanh nghiep ddi vdi nhung san pham cua doi thu canh tranh Nhin chung, noi dung quang cao dupe danh gia tren co sd tinh hap dan, tinh khac biet va tinh tin cay - Quyet dinh phuong tien danh cho quang cao: Phuong tien quang cao rat da dang va phong phu Cac doanh nghiep cd the quang cao true tiep, quang cao tai noi ban hang, quang cao qua Internet hoac quang cao qua cac phuong tien thong tin dai chung Mdi phuong tien quang cao luon cd nhung uu, nhupc diem rieng 82 Ngoai ra, doanh nghiep co the tien hanh quang cao thong qua thu, qua ComputerMarketing hoac qua truyen mieng Doi vdi cac san pham phan mem, FPT- IS nen tien hanh quang cao theo tung khu vuc thi trudng va cd su nhan xet, tong ket hieu qua dat duoc sau mdi dot quang cao Theo do, rut nhung bai hoc cho nhung lan quang cao ke tiep Thu’ hai, khuyen mai r r •> Khuyen mai la hinh thuc xuc tien bo sung cho quang cao FPT - IS su dung nd nham kich thich khach hang tien tdi hanh vi mua sam Day cung la mot nhung cdng cu xuc tien dem lai nhieu hieu qua cho doanh nghiep, da duoc nhac tdi kha ro d phan tren Thu ba, quan he cdng chung Cdng chung la luc luong cd the thuc day hoac can trd hoat dong kinh doanh cua cdng ty Do do, cac doanh nghiep noi chung va FPT - IS noi rieng can tim each de thu hut su ung ho cua luc luong 9 A ' < De phat trien quan he cdng chung doanh nghiep can tien hanh mot sd hoat dong nhu: - To chuc hoi nghi khach hang - Tien hanh hop bao gidi thieu ve cac san pham cua doanh nghiep - Phat trien quan he cong dong mot each vung chac d dia ban ma doanh nghiep kinh doanh - Tien hanh tai trp cho cac hoat dong xa hoi, cac hoat dong the thao - Tai trp hoc bong cho sinh vien ngheo vupt kho r - Tham gia cac hoat dong tu thien nhu: ung ho nan nhan chat doc mau da cam, xay dung nha tinh nghTa, phung dudng cac ba me Viet Nam anh - Bo phan phu trach phat trien quan he vdi cdng chung can theo doi mot each ky ludng nhung thong tin ve cdng chung Tao cho ho su tin tudng doi 83 vai cdng ty Khi co nhung tin don khong tot, bo phan se lap tire dan xep, xoa bo nhung tin don gay bat loi cho doanh nghiep Thu tu\ cac hoat dong khuech truong khac Day la mot nhung cdng cu xuc tien quan cua doanh nghiep Neu thuc hien tot hoat dong se gop phan giup cho doanh nghiep cd dieu kien dat duoc cac muc tieu kinh doanh noi chung va muc tieu xuc tien noi rieng c Phat trien van hoa ciia cdng ty Tlt lau, hinh anh cua ngirdi Tap doan FPT noi chung, da gan vdi mot mdi truong doan ket, nang dong, hai hudc, noi mdi vien de cd the phat huy tinh sang tao, ky nang to chuc moi hoat dong FPT- IS tu hao la mot r nhung cdng ty vien cua Tap doan FPT phat huy tot van hoa cua Tap doan Noi den Van hoa Cdng ty, ngudi ta hay nghl den cac hoat dong ngoai khoa FPT-IS, van hoa duoc hieu theo nghia rong, nghia la moi hoat dong cua ddi song cdng ty, cung nhu ngoai cdng viec Cd the tam chia hai loai: van hoa “lam” va van hoa “choi” Van hoa “lam” duoc the hien cac hoat dong chinh thuc cua cdng ty Do chinh la nhung chuan muc cdng viec, la cac gia tri cot loi nhu “lam viec het minh”, “tan vdi khach hang”, “ton tu dan chu”, “khuyen khich sang tao” Nhung nguyen tac, chuan muc quy dinh va dieu hoa moi hoat dong cdng ty Van hoa “choi” duoc the hien cac hoat dong ngoai khoa (phong trao), khong lien quan true tiep den kinh doanh nhung cd y nghia vo cung quan trong viec gan ket moi ngudi, giai toa sue ep, ren luyen than the va tinh than FPT-IS nhan thuc rang, de tri mot tdc tang trudng cao, su sap xep to chuc tot den dau cung chua du De moi ngudi gan ket vdi nhau, mot mdi trudng van hoa “ngoai kinh doanh” phong phu, rong md la khong the thieu Do cung la diem khac biet cua FPT 84 De phat trien van hoa cua cong ty can trien khai mot so hoat dong sau: - Huong dan, to chuc cho nhan vien tham gia day du cac hoat dong phong trao cua cong ty - Co cac hinh thuc khen thudng doi voi cac nhan, tap the tham gia tot hoat dongphong trao - To chuc cac lop dao tao gioi thieu ve cong ty va van hoa cua cong ty cho cac nhan vien mdi - Cac can bo tong hoi cua cong ty phai la nhung ngudi luon sang tao, nang dong de tao cac cuoc thi, san choi bo ich va lanh manh cho nhan vien 3.4 MOT SO KIEN NGHI VOI NHA NIOC, NGANH VA HIEP HOl • • • ” • A a Dant hdo ve so' InTu tri tue, an toan thong tin r r r t Chinh phu Viet Nam da cd mot so quyet dinh the hien su nhin xa va quyet tam viec ton va bao ve ban quyen phan mem Tuy nhien, day la linh vuc het sue nhay cam ddi hoi can tiep tuc thuc hien mot each chu dong, coi A A A A viec mua ban quyen nhu mot dau tu lau dai cho cong nghiep phan mem Ngoai viec xay dung hanh lang phap ly cho viec trao ddi thuong mai tao viec thuc thi luat ban quyen cho cac san pham phan mem Viec thuc thi nghiem chinh cac luat ve ban quyen mot mat se thuc day nen cong nghiep phan mem nudc phat trien, mat khac se tao mot mdi trudng kinh doanh lanh manh cho cac doanh nghiep nudc ngoai dau tu vao cong nghiep phan mem Viet Nam Cac cong ty nudc ngoai se khong e ngai thue cac cong ty Viet Nam lam gia cong phan mem b Nang cao va phat trien co’ so' tang vien thong Co sd tang vien thong tot vua tao thuan loi cho ca doanh nghiep phan mem canh tranh tren thi trudng gia cong, vua tao mdi trudng tot cho moi ca nhan, to chuc tich cue ung dung cong nghe thong tin vao quan ly va thuc A A ' day thi trudng phan mem phat trien, vi vay Nha nudc can: 85 - Tap trung dau tu, ap dung cong nghe hien dai, tien tien, phat trien tang vien thong, Internet bang rong dap ung nhu cau phat trien cua cong > a a \ r nghiep phan mem ve chat lupng dudng truyen va gia cube - Tiep tuc dau tu nang cao bang thong va chat lupng dich vu cho tang Vien thong internet, dac biet can co cac uu tien ve co sd tang thong tin cho cac doanh nghiep phan mem c Ho tro' doanh nghiep viec nghien cuu va phat trien thi trud’ng Do hien tai qui md cua doanh nghiep Viet Nam van nhd ben canh mdi doanh nghiep chi co du kha nang tu tim kiem, nghien cuu mot hoac mot A A sd thi trudng nho, khong the bao quat dupc ca thi trudng phan mem rong ldn r tren the gidi Vi vay, cac doanh nghiep rat can sir ho trp, dau tu cua Nha nudc r a va cac to chuc, hiep hoi nham cung cap nhung thong tin chinh xac, nhung danh gia, nhan dinh, du bao cua nhung thi trudng tiem nang de doanh nghiep de dang tiep can Sir ho trp cua Nha nudc the hien d mot sd khia canh sau: , a - Tiep tuc to chuc cac hoi thao, hoi nghi tuyen truyen va ngoai nude ve cac chinh sach khuyen khich, cac ke hoach va cac tuu cua cdng A A A A nghiep phan mem Viet Nam de xay dung mot hinh anh ve cdng nghiep phan ' ' ' _ ' mem Viet Nam tren thi trudng quoc te Thong bao rong rai tdi cong dong doanh nghiep cd hoi thao, hoi nghi hop tac, giao luu giua cac doanh nghiep va ngoai nudc - Tiep tuc nang cao hoat dong cua quy nghien cuu va ho trp quang ba, tiep thi phat trien thi trudng cho cac doanh nghiep - Da dang hoa, chuyen mon hoa cac kenh thong tin xuc tien cho doanh A A A A e nghiep phan mem va nganh cdng nghiep phan mem Viet Nam - Tang cudng nang luc cua cac co quan quan ly nha nudc viec ho trp tim kiem, nghien cuu va phat trien thi trudng phan mem 86 - Tien hanh dieu tra, khao sat, danh gia, xay dung va cap nhat thudng xuyen danh muc cac san pham, giai phap cong nghe thong tin dupe san xuat nudc de khuyen khich mua sam, sir dung, dac biet cac du an ung dung cdng nghe thdng tin cua cac co quan, to chuc, don vi sir dung ngudn von ngan sach nha nudc hoac von cd ngudn goc ngan sach nha nudc; r d Nang cao chat luong cdng tdc dao tao nhan luc cho nganh cdng A A nghiep phan mem He thdng cac co sd dao tao nhan lire cdng nghe thdng tin can phai duoc y coi la mot bo phan quan cua nganh phan mem, phat trien dao tao nhan a luc la sir ket hop chat che giua doanh nghiep va Nha nudc nham tao doi y r ngu nhan vien chat lupng cao, dap ung nhu cau nhan luc cua doanh nghiep phan mem Dao tao nhan luc khong don thuan la viec dao tao du sd lupng nhan vien ky thuat, lap trinh ma ben canh phai dao tao dpi ngu quan ly, dao tao nang cao nang luc quan ly, to chat lanh dao cua dpi ngu quan ly - Chinh sach dao tao phai phu hpp dam bao chat lupng dao tao, gan lien vdi thuc te, de lam dupc nhu vay, Bo Giao due Dao tao cho phep cac trudng dao tao cdng nghe thdng tin lien tuc cap nhat, doi mdi chuong trinh, tang sd mon cung nhu thdi lupng hoc chuyen mon, loai bo cac mon hoc lac hau; lien ket thue giao vien tu cac vien nghien cuu, tir cac cdng ty phan mem va ca cac chuyen gia nudc ngoai vao de giang day; trang bi them co sd vat chat phuc vu cho thuc hanh (may tinh, mang ludi, dudng truyen internet) v.v - Tao thuan lpi cho cac doanh nghiep cu nhan vien di lao dong, hoc tap tai y y r r cac cdng ty phan mem nudc ngoai Chinh phu tich cue dat mdi quan he tot dep vdi Chinh phu cac nudc cd nganh cdng nghiep phan mem phat trien de tao dieu kien don gian nhat cho doanh nghiep phan mem Viet Nam dua nhan vien di lam 87 - Bo Biiu chinh Vien thong ket hop chat che voi Bo Giao due Dao tao va cac bo nganh lien quan de tan dung tdi da sir ho tro cua Nhat, de cac doanh nghiep phan mem Viet Nam tiep tuc tham nhap, hop tac voi thi trubng phan mem lon thu the gidi e Tang cud’ng dau tic xay dung, nang cap cac khu cong nghiep phan A mem tap trung - Xue tien, quang ba thuong hieu cua cac khu cong nghiep phan mem z z A tap trung tren thi trubng quoc te tao dieu kien thuan loi cho doanh nghiep khu tiep can, khai thac khach hang - Thanh lap cac trung tam ho tro thu tuc phap ly, trung tam ho tro chuyen giao cong nghe, phat trien kinh doanh va lien ket cac doanh nghiep khu - Quy hoach tong the cac khu cong nghiep phan mem tap trung, tranh \ z dau tu tran lan kern hieu qua, thuc hien hop tac va lien ket cac khu Phat huy vai trd cua Hiep hoi doanh nghiep phan niem Viet Nam va cac hoi • tin hoc • Z Z /A - Trien khai chien lucre tiep can thi trubng chau Au va mb rong quan he vdi cac quoc gia co nganh cong nghiep phan mem phat trien; - Cac hoat dong xue tien cua hoi can nhung hinh thuc phong phu, sinh dong va thuc chat ddi vdi cac doanh nghiep hiep hoi nham thu hut su tham gia cua khong chi cac vien hien tai ma thu nap them nhung hoi vien mdi va ngoai nudc - Hoi can thu hut them sir chu y cua cac to chuc hiep hoi khac nhu: hoi tin hoc ngan hang, hoi tin hoc xay dung, de cac doanh nghiep vien co the tidp can, khai thac, phat trien san pham tu cac nhu cau cua cac hiep hoi 88 KET LUAN r r Nang lire canh tranh dong vai trd het sue quan doi voi doanh r a nghiep, quyet dinh tdi su cdng hay that bai cua doanh nghiep Dac biet Viet Nam hoi nhap quoc te, viec chu dong danh co hoi va nang cao nang luc canh tranh se giup cac doanh nghiep danh thang lpi tren san nha va vuon hoi nhap vdi thi trudng cac nudc the gidi Trong qua trinh nghien cuu vdi de tai “Nang cao nang luc canh tranh cua Cdng ty TNHH he thong thong tin FPT dieu kien hoi nhap quoc r r r x te” tac gia da giai quyet dupc cac van de sau: - He thong hoa cac van de ly luan ve canh tranh, nang luc canh doanh nghiep Dong thdi xac dinh cac nhan to tac dong va cac chi tieu nham danh gia nang lire canh tranh cua doanh nghiep, danh gia nhung co hoi va thach > r r thuc cua cac doanh nghiep Viet Nam dieu kien hoi nhap quoc te, cung nhu sir can thiet phai nang cao nang luc canh tranh cua doanh nghiep Ngoai ra, de tai cung xem xet tdi kinh nghiem nang cao nang luc canh tranh cua a a r r J doanh nghiep phan mem d mot so nudc nhu Trung Quoc, An Do va rut bai hoc kinh nghiem cho FPT- IS -Gidi thieu chung ve hoat dong kinh doanh cua FPT- IS Danh gia nhung nhan to tac dong den nang lire canh tranh cua FPT- IS, tren ba khia canh: nhung nhan to thuoc mdi trudng vT md, mdi trudng nganh, va mdi trudng doanh nghiep tac dong den kha nang canh tranh cua doanh nghiep y t r X Mat khac, de tai cung cung danh gia nhung uu diem va han che ve nang luc canh tranh cua FPT- IS thong qua cac chi tieu danh gia 89 ' x r r t r - Tong hop cac phan tich, de tai da de xuat mot so giai phap - kien nham nang cao kha nang canh tranh cua FPT- IS Trong dac biet chu r x r a tdi viec: nang cao chat luong nguon nhan lire, nang cao chat luong dich vu va tang cudng hoat dong nghien cuu va phat trien Do thdi gian nghien cuu han che va sir hieu biet cua ban than ve van de chua sau rong, tac gia rat mong nhan dupe nhung y kien dong gop quy bau tir cac Thay co giao va cac ban hoc vien quan tam den de tai 90 DANH MUC TAI LIEU THAM KHAO • • Do Due Binh va Nguyen Thuong Lang (2004), Giao trinh Kinh te Quoc te, Dai hoc kinh te quoc dan, Nha xuat ban Khoa hoc va ky thuat, Ha Noi Bo Tai chinh (2004), Thong tu sd 123/2004/TT-BTC huong dan thuc hien un dai ve thue doi vo?i doanh nghiep phan mem, Ha Noi Bo Thdng tin va Truydn thong (2008), Quyet dinh 30/2008/QD-BTTTT Quy dinh chuc nang, nhiem vu, quyen han va ca cau to chuc cua Vien y r y Cdng nghiep phan mem va noi dung sd Viet Nam, Ha Noi Chinh phu (2000), Nghi Quyet 7/2000/NQ-CP Xay dung va phat trien cdng nghiep phan mem giai doan 2000-2005, Ha Noi Nguyen Due Chung (2008), Hoat dong ciia Quy ho tro’ phat trien nhan luc CNTT Tp Ho Chi Minh, Hoi Tin hoc Thanh Ho Chi Minh, Thanh Ho Chi Minh y y Truong My Dung (2008), Toan canh ve dao tao ngudn nhan luc cdng nghe thdng tin Viet Nam, Hoi Tin hoc Thanh Ho Chi Minh, Thanh Ho Chi Minh Nguyen Thanh Do va Nguyen Ngoc Huyen (2002), Giao trinh Chien luoc kinh doanh va phat trien doanh nghiep, Trudng Dai hoc kinh te quoc dan, Nha xuat ban Lao dong - Xa hoi, Ha Noi Nguyen Trong Dudng (2007), Cdng nghiep phan mem Viet Nam: hien trang va dinh hudng phat trien, Vu Cdng nghiep Cdng nghe thdng tin, Bo Bull chinh vien thdng ~ r r Do Thang Hai (2007), Day manh xuc tien thuong mai, xay dung thuong hieu cho nganh cdng nghiep phan mem Viet Nam, Cue Xuc tien thuong mai - Bo Cdng Thuong 10 Hiep hoi doanh nghiep phan mem Viet Nam (2005), Bao cao tong ket hoat dong nhiem ky 1, Ha Noi 91 11 Hiep hoi doanh nghiep phan mem Viet Nam (2005), Phuong hudng hoat dong Vinasa nhiem ky 2, Ha Noi 12 Hiep hoi doanh nghiep phan mem Viet Nam (2005), Chien luge dotpha y y phat trien cong nghiep phan mem Viet Nam cua Vinasa, Ha Noi 13 Hiep hoi doanh nghiep phan mem Viet Nam (2007), Chien luge dotphd xuat khau phan mem Viet Nam, Thanh Ho Chi Minh 14 y ' _ Hiep hoi doanh nghiep phan mem Viet Nam (2008), Tong quan phat y y trien thi trudngphan mem Viet Nam", Ha Noi 15 Hoi tin hoc Thanh phd Ho Chi Minh (2005), Bao cao toan canh Cdng nghe thong tin Viet Nam nam 2005, Thanh phd Ho Chi Minh 16 Hoi tin hoc Thanh phd Ho Chi Minh (2006), Bao cao toan canh Cdng nghe thong tin Viet Nam nam 2006, Thanh phd Ho Chi Minh 17 Hoi tin hoc Thanh phd Ho Chi Minh (2007), Bao cao toan canh Cdng nghe thong tin Viet Nam nam 2007, Thanh phd Ho Chi Minh A 18 > \ A Tran Lac Hong (2005), Buc tranh toan canh doanh nghiep phan mem Viet Nam 2005, Hoi tin hoc phd Ho Chi Minh, Thanh phd Ho Chi Minh r 19 r y y y Hoang Kiem (2005), Van de R&D doanh nghiep phan mem va gidi phap thuc day R&D qua md hinh Vien nghien cuu phat trien cdng nghe thong tin, Thanh phd Ho Chi Minh 20 Hoang Le Minh (2006) , Chuang trinh ho trg doanh nghiep phan mem TP Ho Chi Minh 2006 - 2010, Hoi tin hoc phd Ho Chi Minh, Thanh phd Ho Chi Minh 21 Hoang Le Minh (2007), Nang luc va trien vong ma rong hoat dong gia cdng xuat khau phan mem cua cac doanh nghiep Viet Nam, Sd Buu chinh Vien thong phd Ho Chi Minh, Thanh phd Ho Chi Minh 22 Vu Trong Lam (2006), Nang cao sue canh tranh cua cac doanh nghiep tien trinh hoi nhap kinh te quoc te, Nha xuat ban Chinh tri quoc gia, Ha Noi 92 23 Nguyen Huu Thang (2008), Nang cao nang luc canh tranh cua cac doanh nghiep Viet Nam xu the hoi nhap kinh te quoc te hien nay, Nha xuat ban Chinh tri quoc gia, Ha Noi 24 Thu Ttrong Chinh phu (2000), Quyet dinh 128/2000/QD-TTg Mot so chinh sach va bien phap khuyen khich dau tir va phat trien cong nghiep phan mem, Ha Noi 25 Thu Tubng Chinh phu (2007), Quyet dinh 51/2007/QD-TTg Phe duyet chirong trinh phat trien cong nghiep phan mem Viet Nam den nam 2010, Ha Noi 26 Le Trubng Tung (2007), Dao tao Cong nghe thdng tin nham dap ling nhu cdu cua nganh cong nghiep phan mem - Cac van de va giai phap, Dai hoc FPT, Thanh Ho Chi Minh 27 Le Trubng Tung (2008), Toan canh ve vi tri Viet Nam tren ban Cong r r a nghe thong tin the gidi, Thanh Ho Chi Minh 28 Le Trung Viet (2008), Mot thii nghiem xep hang doanh nghiep Cong nghe Thong tin Viet Nam, Hoi Tin hoc Thanh Ho Chi Minh, Thanh phd Ho Chi Minh 29 Trang www.hca.org.vn 30 Trang www.fis.com.vn 31 Trang www.ict-hanoi.gov.vn 32 Trang www.pcworld.com.vn 33 Trang www.tapchibcvt.gov.vn 34 Trang www.vcci.com.vn 35 Trang www.vietnamnet.vn 36 Trang www.vinasa.org.vn 37 Trang www.vneconomy.vn 38 Trang www.vnexpress.net
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