THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company SCOTS ENGLISH SCHOOL Student’s name Lê Thu Hiền Class K55N1 Student Code 18D170013 Supervisor Nguyễn Thị Thúy Hạnh HA NOI – 2023 ABST[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company: SCOTS ENGLISH SCHOOL Student’s name Class Student Code Supervisor : : : : Lê Thu Hiền K55N1 18D170013 Nguyễn Thị Thúy Hạnh HA NOI – 2023 ABSTRACTS Internship plays a significant role in a student’s university life since it is a practical chance for us to put into practice what he or she has been studying at school.Because of the increased demand for global exchange and intergration, English is being used more and more widely So, it is very important to learn English, so we can communicate and get a lot of knowledge from there As a global language, English is used to communicate with other people from the other countries, either friend or business client Moreover, teaching assistant by translation and interpretation for native English Teachers is crucial job which occupy an important role in some English centers.Scots English School ,a renowned English center specializing in English certification training and a platinum partner of the British Council, was formed in order to address this need and the aim to develop English proficiency among Vietnamese people This is the reason I decided to conduct an internship with teaching assistant Related to the intership report, it is devided into main chapters Particulary, in chapter one, I detail all basic information about Scots English School including history, products, vision and goals and company structure diagram and information about the company In chapter two, the internship process is focused on I mentioned about the task performed during working as an teaching assistant at Scots English school and pointed out the difficulties encountered as well as solutions to overcome these dilemmas during this process Chapter three demonstrated the reality of using english at Scots English School and how to enhance english ability Overall, after detailed chapters about this business and the internship position at Scots English school, I present a summary of information and suggest directions for my thesis topic related to … Acknowledgement : To complete the graduate internship report, I have received a lot of support from teachers, family, friends… I would like to extend my sincere thanks to teachers of Thuong Mai University have enthusiastically communicated to me of knowledge, experience of a lifetime during the years of training under the roof of the school During the fact-finding in the company, I have learned a lot of knowledge and gather more information needed to cater for my thematic Even there are just weeks, this is the good opportunity to approach the author and reality of a business unit economics.I would like to extend thanks to the directors, especially Academic department in Scots English center supply all officials and employees create favorable conditions for authors complete this symposium Finally, please send thank all family and friends sincerely for their support, help me during the past Sincerely, Hien Le Thu Hien TABLE OF CONTENTS ABSTRACTS TABLE OF CONTENTS .3 LIST OF TABLES, DIAGRAMS, PICTURES HEADING: CHAPTER 1: OVERVIEW OF SCOTS ENGLISH SCHOOL 1.1 General Introduction about SCOTS ENGLISH SCHOOL .6 1.1.1 General information about Scots English : 1.1.2 Vision and mission of Scots English .6 1.1.3.Core values: .7 1.1.4.Organizational structure CHAPTER 2: INTRODUCTION TO THE INTERNSHIP PROCESS 2.1 Tasks performed during the internship 2.1.1 General information about the intern position .9 2.2 The difficulties and lessons in the internship process 11 2.2.1 The difficulties in the internship process 11 2.2.2 Lessons in the internship process: .11 Chapter 3: REALITY OF USING ENGLISH AT SCOTS ENGLISH SCHOOL .13 3.1 The usage of Engish at work in Scots English 13 3.1.2 Advantages of using English in Scots English: 13 3.2 Proposed solutions to improve English in Scots English School : .13 Chapter 4: RECOMMENDATIONS FOR CHOOSING GRADUATION PAPER : 15 CONCLUSION .16 REFERENCE 17 LIST OF TABLES, DIAGRAMS, PICTURES No List Content Page 1.1 Organizational structure chart of Scots English School 1.2 Image of contract between Scots English school and 10 students HEADING: Reason for intership The reason for undertaking an internship as a teaching assistant in an English center was to gain diverse experience in the field of Education and devolop skills The objective was to delve deeper into the various challenges faced by language centers and to learn effective solutions to those challenges.In addition, it also helps me to be confident in communication, getting more knowledge about teaching profession From there, It helped me to have more experience in teaching It can also be a premise to help me orient career Internship Objectives Being as a teaching assistant will help me improve my English skills, as well as improve my grammar and inhance my vocabulary In addition, it also helps me to have experiences about teachers 3.Internship scope The internship period lasts for four weeks at Scots English School , starting from January 01, 2023, to February 01 2023 4.Organization of the study The internship report consists of … pages In addition to the table of contents; list of tables and diagrams, drawings, abbreviated terms list, introduction, and conclusion, the main content of this internship report is divided into chapters: Chapter 1: Overview of Scots English school Chapter 2: Introduction to the internship process Chapter 3: Reality of using English at Scots Engish school Chapter 4: Recommendations for choosing a graduation paper CHAPTER 1: OVERVIEW OF SCOTS ENGLISH SCHOOL 1.1 General Introduction about SCOTS ENGLISH SCHOOL 1.1.1 General information about Scots English : Scots English School is established in 2015 It is located in 9th floor - Mitec building, Lot E2, new urban area Cau Giay, Yen Hoa Ward, Cau Giay District, Hanoi.Scots English is proud to be a member of the Scots English College system, based in Sydney, Australia - one of the top five English training schools in Australia.Through the model "Students Centered Ongoing Teaching Support", Scots English commitment to bring the highest English education efficiency and the leading student support system to come to From the join hands of all members of the team Scots – Student centered ongoing Teaching support S – Student C – Centered O – Ongoing T – Teaching S – Support With the message "Active future for children", Scots English always aims to help students develop comprehensive English skills, soft skills and other social science knowledge Therefore ,the students can be ready to reach new successes in all fields and anywhere 1.1.2 Vision and mission of Scots English Scots English pursues the goal of becoming an international standard -star training system, helping the young generation of Vietnam to develop language, skills and moral values to reach the world.It also unleash the unlimited potential of human learning by equipping individuals with optimal self-directed learning methods that are adaptable and evolving in a constantly changing world Scots aims to be the ultimate mentor on this journey of personal development and selfimprovement, inspiring people to explore and develop their own skills and abilities The focus is on empowering individuals to take control of their own learning journey and achieve their full potential in an ever-evolving world The center aims to develop comprehensive language skills for children It helps children develop skills of listening, speaking, reading and writing since childhood It also support children have the ability to reflect with good English so that students will be ready for major domestic exams such as the National High School transfer exams and high school exams, as well as helping them achieve national certificates like IELTS, TOEIC The vision of Scost English is to unleash the unlimited potential of human learning by equipping individuals with optimal self-directed learning methods that are adaptable and evolving in a constantly changing world Scots aims to be the ultimate mentor on this journey of personal development and self-improvement, inspiring people to explore and develop their own skills and abilities The focus is on empowering individuals to take control of their own learning journey and achieve their full potential in an ever-evolving world 1.1.3.Core values: Promote the initiative and creativity at work Take students as the center of all activities Constantly learning to improve value day by day 1.1.4.Organizational structure The Board of Directors is a management body of the Company, having the full authority to represent the Company in making decisions and performing the rights and duties of the Company, except for the rights and duties within the jurisdiction of the General Meeting of Shareholders At the time of completing this Report, The company includes: CEO, Center managent , Sale Management, Academic Supervisor CHAPTER 2: INTRODUCTION TO THE INTERNSHIP PROCESS 2.1 Tasks performed during the internship 2.1.1 General information about the intern position a,Department function in company: Fundamental function of the academic department is controlling activities of classess in general, teachersand teaching asssitantss in specific Academic staff is in charge of sending course information and timeline to teachers and teaching assistants via Gmail before these classes are officially opened By monitoring cameras, they will check if teachers strictly follow the courses or teaching assistants complete all assigned tasks well and whether there are serious class issues so that they can have immediate solutions In addition, they are responsible for notifying students' status to parents.With students needing extra help in keeping track of lessons, they are responsible for assisting them with more exercises In addition, their responsibilities include notifying students’ parents the test date, designing the test format and invigilating students doing both midterm and final tests, then sending the results to them b, Teaching Assistant’s work: First, AS( Academic Supervisor) will arrange classses for us Each class will have a Vietnamese teacher, a homeroom teacher (AF) AS will arrange classes for us all classes have homeroom teachers After being arranged, we will work with AF Before the lesson, we will meet AF in charge of our class and receive the student's list After that, I will stand to welcome students During class, we will support teachers to translate lessons or to lecture lessons for students, helping Vietnamese and native teachers make plans for lessons,arrange and making sure that needed teaching facilities work,controlling classroom and taking attendance, helping Native teachers interpret and communicate with students,translate foreign teachers' reports and comments on the student's learning process At the end of the class, we will tidy up the classroom and after that, we will see off the student c, The particular tasks in the internship process: I have class everyday My work is usually two shifts in one session Before the class begin, I have to prepare documents for the teacher, take the key of the studying closet and print documents for students Then I will stand to welcome students outside the door After that, I will take students into class.During my class, I will translate for the teacher, also support teachers to lecture for students.In the same way, I took upon myself to supervise each teenager’s performance and modify instructional methods to meet individual demand effectively when necessary as well Additionally, all the students’ quizzes, mini-tests, midterm and final tests must be corrected exactly and sent to the academic department right after each lesson finished Moreover, after each student's test, I will have to write a report on the student's learning process.Equally important, to meet the requirement of providing stimulating and productive learning environment, she also designed and implemented numerous activities requiring working mostly in groups during their study focused mainly on the vocabularies, e.g., guess the words, hangman, , etc in order to promote enjoyment of learning and diminish tiredness At the end of class, I will see off students After I finished taking the student, I would clean up the classroom Additionally , when there are extracurricular activities at the center, you will also support students such as making a wall newspaper for November 20, as a card for his mother on the occasion of Vietnamese Women's Day… ( Wall- newspaper activity of Vietnam teachers’s day) 10 2.2 The difficulties and lessons in the internship process 2.2.1 The difficulties in the internship process The internship process as an teaching assitant at Scots English can be challenging in several ways In my internship process, the biggest difficult is no experence in teaching In the early days, I did not know how to teach Thus, students often not understand the lesson.In addition, I not have much pedagogical experience so sometimes I meet special students or students who not listen to me not knowing how to handle it.There are many students sitting well, hard to listen to lectures but there are also naughty, stubborn students.In the early days, I was quite timid and shy so I often could not manage students and spoke quite small Moreover, in that day, my listening skills were not good so sometimes I misunderstood the teacher's ideas.During the internship, I have met and interact with many types of students As a result,the students could not hear me clearly Apart from teaching method , I also have problem with translation from English to Vietnamese Firstly, the english words are very complicated because of variety of its structures in English as above analysis that are both the same and different from Vietnamese.The complication and peculiarity of compound’s framework directly correspond to the troubles of translation As a result, interpreters and translators regularly have to accrete, decrease, and change around source words to effectively communicate in the English language Additionally, difference between vietnamese intonation and native speakers’ intonation makes me confused when translating and interpreting 2.2.2 Lessons in the internship process: a, Knowledge acquired My four-week internship was not long but was very useful for me and I learned more avaluable working experience than I expected This internship course gave me an opportunity to use my English knowledge through four skills: listening, speaking, reading and writing.The teachers and the staff at Scots English center have been enthusiastic in pointing out my mistakes , especially my phonic Thus, my English grammar, interpreting and translating skills are improved.When teaching, explaining the grammar structures for students, I realized that my English 11 grammar, vocabulary and pronunciation were improved a lot Beside,I also learn how to use Word and Excel Additionally, the AF and the foreign teacher also taught me about teaching knowledge They showed me how to say it is easy to understand From there, my knowledge about the pedagogy are expanded.As mentioned above, in the early days of practice, I was quite shy, so after weeks of internship, I improved my communication ability.In addition, I also experienced and learned about the culture of the United States as well as Australia b,Skills improved During the past four week internship a Scots English Center, the internship course brought me many oppoturnities to improve many skills, including interpreting, translating, teamwork or teaching skill Fristly, my internship made a difference me to pick up significant proficient information.I had occasion to communicate with native speaker teacher, teach students English and translate many important documents Teachers and central staff showed me how to translate documents or explain to the student confidently and perspicuous.Moreover,through this practice course I can learn the interpretation skills I had the opportunity to be a translator for native teachers These valuable experiences will help me a lot for my future work Secondly, in the trainee process, my teamwork skills have improved Teamwork and work in pair helped me a lot in improve about the cooperation between people In other words, thanks to working with coworkers, my communication skill with many people and presentation skill in front of them were also better The last skill I learned from this internship was teaching skill I had a time working as a teacher and teaching assistant.In intern process, thanks to the instructed teachers, I knew how to make it easier for students to understand Furthermore, I picked up some of their valuable soft skills such as time management and communication skills as well Without a doubt, this opportunity will be helpful to my future jobs Thanks to center’s teachers and staff at Scots English center, I became more confident when I was opening and sociable with everyone in friendly working environment 12 Chapter 3: REALITY OF USING ENGLISH AT SCOTS ENGLISH SCHOOL 3.1 The usage of Engish at work in Scots English At the center, there are two departments: the academic department and the sales department Therefore, only people in the academic department are often using English to communicate with foreign teachers During the lesson, most teachers and students or teaching assistants have to use English In addition, most teachers in Scots are Australians or native speaker so they mostly use English In the classroom, students are also encouraged to speak in English With teaching assistants, apart from having to talk often with foreign teachers,I also often have to use English when communicating with students In addition to re -explaining lectures for students in Vietnamese, almost 80 % in the classroom can be used English Students in the class will communicate English with teachers in English Not mention to communicating English with foreign teachers in the lesson, we also have to use English to translate the report and the teacher's comment with students 3.1.2 Advantages of using English in Scots English: The regular English communication helps us increase communication reflexes Thus, it improves Speaking skill In addition, communicating in English everyday will help us to improve listening skill Because a few teachers in Scots come from other countries who speak English, for example South Africa As a result, listening to many different accent will help improve listening skills Besides, the reporting also helps her to cultivate their editorial skills at school.In addition, it also improves my translation and interpreter skills better Through the translation of the lesson for students, my interpretation reflexes is faster My editorial skills through teachers' reports are also much better I know more words, the way the translation is also drifting, and no longer stumbled or secreted in the translation 3.2 Proposed solutions to improve English in Scots English School : After the internship at the center, I found that the center was still weak in the construction of lesson plans and lectures The center should focus on building lesson plans in detail and meticulously In addition, the center should organize more 13 learning programs for students such as ringing the golden bell so that students can review the knowledge they have learned.In addition, choosing teachers is also very important In the center, there are many teachers who are not enthusiastic, non dedicated and wrong knowledge such as wrong pronunciation, wrong grammar So I think the center should recruit teachers in a fierce way In addition, the center should also have annual meetings, such as once a month to reflect on the teaching method of foreign teachers, to find solutions together 14 Chapter 4: RECOMMENDATIONS FOR CHOOSING GRADUATION PAPER : Topic: Translation of English health and medical idioms into Vietnamese: A study based on esp materials at a university of nursing After experiencing 4-week-internship, being an English major student, I found that internship was very important for students In addition there are several reasons for this topic graduation paper Firstly, the topic is relevant and significant, as it deals with a common issue faced by many English language learners Learning anxiety can have a negative impact on language performance, and finding effective ways to overcome it can greatly benefit students in their studies.Secondly, the topic allows for a range of research opportunities The student can investigate the causes and effects of learning anxiety, and examine the various strategies and techniques that have been successful in reducing its impact.Lastly, the topic has practical implications and applications The findings of the research can be used by educators and language learners alike to improve language performance and reduce the impact of learning anxiety 15 CONCLUSION After spending four months as an English teaching assistant intern at Scots English School, I am proud to have completed my internship report with hard work and research, aided by the guidance of my supportive supervisor I am grateful to the staff at Scots for giving me the chance to put my knowledge from the University of Commerce into practice and gain valuable experience in language learning and soft skills such as communication with superiors, colleagues, and customers in a professional environment While doing this internship report, I am aware that there may be mistakes due to my limited knowledge and time constraints I welcome suggestions and feedback from both my teachers at Thuong Mai University and the staff at Scost English to make this report as perfect as possible Thank you sincerely! Hanoi, February 10, 2022 Student Hien, Le Thu Hien 16 REFERENCE - 20 lời cảm ơn báo cáo thực tập tiếng Anh ( https://baocaothuctap.net/loi-cam-on-bao-cao-thuc-tap-bang-tieng-anh/) - Giới thiệu trung tâm Anh Ngữ Scots (https://scotsenglish.edu.vn/gioithieu/) - Nguyễn Lê Hà Phương (01/11/2022).Hướng dẫn cách chọn đề tài luận văn ngôn ngữ anh hay (https://trithuccongdong.net/cam-nang-luan-van/cachchon-de-tai-luan-van-ngon-ngu-anh.html) 17