THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company PANDA COMPANY LIMITED Student’s name Hoang Thi Thanh Huyen Class K55N4 Student code 19D170226 Supervisor Nguyen Thi Bich Ngoc M A Han[.]
THUONG MAI UNIVERSITY FACULTY OF ENGLISH - - INTERNSHIP REPORT Company: PANDA COMPANY LIMITED Student’s name : Hoang Thi Thanh Huyen Class : K55N4 Student code : 19D170226 Supervisor : Nguyen Thi Bich Ngoc M.A Hanoi, 2023 ACKNOWLEDGMENTS Foremost, I would like to express my special thanks and profound gratitude to all the teachers in the Faculty of English, Thuong Mai University, for imparting valuable and useful knowledge to me through lectures and experiences That has helped me to have more passion for learning English languages and be able to apply what I have learned in practice This knowledge has given me more confidence in the process of interning as well as completing my internship report Besides, I would like to thank Ms Nguyen Thi Bich Ngoc, who guided me a lot in the process of completing this report You were very interested, enthusiastic, giving me suggestions and useful experiences to successfully complete this graduation internship report Without your guidance, I would not have been able to complete it in the best way My sincere thanks also goes to Panda Company Limited, for offering me the internship opportunity in a good working environment as well as to colleagues in the company, for leading and supporting me throughout the internship program In the process of interning as well as making a report, due to limited time and knowledge, mistakes are inevitable I look forward to receiving many comments from teachers This will be the first preparation for my long run Last but not least, I want to give my wishes to all the teachers, hopefully, they will have good health and gain more success in their careers Wishing Panda Education Company would have more achievements and shine Wishing Thuong Mai University reaps much success in the future Sincerely thank! i TABLE OF CONTENTS ACKNOWLEDGMENTS .i LIST OF IMAGES AND CHARTS ii LIST OF ABBREVIATIONS .iv CHAPTER 1: GENERAL REVIEW OF PANDA COMPANY LIMITED AND PANDA OVERSEAS CENTRE 1 Information about Panda Company Limited 1.1 General overview of the company .1 1.2 Business field .3 1.3 Business result of Panda Company Limited .4 1.4 Organizational structure Information about internship’s department CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA OVERSEAS STUDY CENTRE OF PANDA COMPANY LIMITED Tasks performed during the internship The difficulties and experiences 2.1 Difficulties: 2.2 Experiences achieved CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN PANDA COMPANY LIMITED AND PANDA OSC .11 Reality of using English in the company and Panda Overseas Study Centre 11 Some solutions to improve the use of English in the working environment at Panda Overseas Study Centre 11 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS 13 CONCLUSION 14 REFERENCES 15 ii LIST OF IMAGES AND CHARTS Image1.1: Logo of Panda Company Limited Chart 1.1 Business result of Panda Company Limited Vietnam Diagram 1.1 The structure of Panda Education – Panda Company Limited iii LIST OF ABBREVIATIONS No Abbreviations English meaning Co., Ltd VCCI Vietnamese meaning Company Limited Vietnam Công ty trách nhiệm hữu hạn Chamber of Liên đoàn Thương mại Commerce and Industry IELTS OSC No VNĐ International Công nghiệp Việt Nam English Hệ thống kiểm tra tiếng Anh Language Testing System quốc tế Overseas Study Centre Trung tâm du học Number Số Vietnamese Dong Đơn vị tiền Việt Nam iv CHAPTER 1: GENERAL REVIEW OF PANDA COMPANY LIMITED AND PANDA OVERSEAS CENTRE Information about Panda Company Limited 1.1 General overview of the company Panda Company Limited (Panda Co., Ltd) was established in 2009 and headquartered at No 239C Lach Tray – Ngo Quyen – Hai Phong city The company operates specialized in the field of consulting for Oversea Study in English – Speaking Countries In November 2015, Panda Co., Ltd established Panda English located at No.1/52 Le Lai – Ngo Quyen – Hai Phong City Thus, Panda Company Limited officially operated in 02 fields of Overseas Study and Foreign Language Training In November 2018, Panda Company Limited has established Panda Campus specializing in consulting for vocational training abroad in Germany – Japan – Korea In April 2019, Panda Company Limited restructured the company model to match the modern development and that was also Panda Education 10 years’ anniversary Panda Education – An Education Organization under Panda Co., Ltd is a member of VCCI - Vietnam Chamber of Commerce and Industry Having a special mission: “Help Vietnamese students connect with a globalized education”, Panda Education was established to become the strongest, the most prestigious and professional educational organization in the field of Overseas Study Consulting and IELTS Training in the North of Vietnam” PANDA EDU is owing an administrative team with more than 15 years of experience in Education and Overseas Study, who are directly trained from UK, Australia, Korea,… so they can clearly understand the confuses and worries of all parents To become as successful as present, the company has always made constant efforts to demonstrate its ability as well as affirm its prestigious in the hearts of parents and students across the country They have been trusted and highly recommended by many Vietnamese parents and students for our expertise, high quality services offering Currently, Panda Education is a representative of many international educational organizations such as: Kaplan, ACSA, SMG, GSM and is a representative of more than 2,000 high schools, colleges and universities of many developed countries reputable and professional companies in the field of International Study Abroad Consulting in Vietnam - Business registration name: Panda Company Limited - Legal representative: Trinh Khac Diep - Date of operation: April 9th, 2009 - Tax code: 0200905373 - Headquarter: No 239C Lach Tray, Ngo Quyen, Hai Phong City - Branches: Ha Long: 787 Nguyen Van Cu, Ha Long, Quang Ninh city Da Nang: 125 Phan Dang Luu, Hai Chau, Da Nang city Quang Nam: Crossroad of Hung Vuong Street - Dien Bien Phu, An My, Tam Ky, Quang Nam city - Hotline: 0981 250 029 / Contact for Suggestions: 0919 219 989 - Email address: duhocpanda3@pandaosc.com - Logo: Image1.1: Logo of Panda Company Limited 1.2 Business field Nowadays, Panda Company Limited is implementing the following services: Study abroad consulting (Panda Overseas Study Centre as known as Panda OSC): Consulting student visa requirements in UK - Australia - USA - Canada Switzerland - South Korea - Studying abroad in Germany so that students can easily get a Student Visa with the fast-track procedure, Visa rate up to 95% German language training: Panda's German language school offers from beginner to advanced levels (A1 - A2 - B1) with a standard German educational program In addition to a team of experienced teachers, we also cooperate with teachers who are former deans of German language at Hanoi University and leading German teachers in Vietnam in improving quality Panda English: This course provides English and IELTS programs that meet the training program’s output standards 1.3 Business result of Panda Company Limited Unit: billion VND 100 90 80 70 60 50 40 30 20 10 2019 2020 Revenue 2021 Cost 2022 Profit after tax Chart 1.1 Business result of Panda Company Limited Vietnam (The data from account department) From the above figures, it is clear that the business performance of Panda Company Limited has changed considerably over the past years In the year 20202021, due to COVID-19 pandemic, the study abroad market is frozen and the number of students applying for study abroad was dropped Thus, the business result was of course no less affected However, in 2022, Panda Company Limited bounced back and sharply increased The company provided major incentives about tuition, scholarship, visa requirements… which contributed a lot to its strong growth In conclusion, the business performance of the company is relatively good 1.4 Organizational structure The image below shows the structure of the company which include the departments in the whole company and parts in a branch Diagram 1.1 The structure of Panda Education – Panda Company Limited Information about internship’s department At Panda Overseas Study Center, I am under the management of departments: the consultant, consulting support and supporter but I am mainly responsible for the tasks of the consulting support department Consultant: handle all visa application documents They are responsible for completing school and visa applications as well as liaising with overseas schools on student application and issues Consulting support: translate, arrange documents Besides, they also receive feedback and handle customer issues or get support from superiors if necessary in order to ensure customer satisfaction and reliability Supporter: They are as known as collaborators or units outside who seek potential customers and introduce them to OSC CHAPTER 2: INTRODUCTION ABOUT INTERNSHIP PROCESS IN PANDA OVERSEAS STUDY CENTRE OF PANDA COMPANY LIMITED Tasks performed during the internship During my internship in Panda Overseas Study Centre, I directly actually received the dedicated guidance of the instructors and everyone in the center in a subtle way My tasks in the internship were arranged in the following process: Time: from 2/1/2022 to 10/2/2022 Address: Panda Overseas Study Centre - 239C Lach Tray, Ngo Quyen, Hai Phong Duties: Support consulting, translating of some administrative documents Month/Day Work content - Become familiar with the vocabulary related to translation work and support consulting - Familiarize with the employee's regulations and From January 2, 2023 to work January 9, 2023 - Learn the reality of the company, organizational structure, and functions of each department - Learn how to use company machines such as copiers, printers, scanners, and fax machines - Translating the client's criminal record - Photo and print documents - Check e-mail for translated documents From January 10, 2023 to - Answer and receive phone calls from customers January 18, 2021 - Edit translated text and change data - Translating academic records and transcripts of customers - Assist in the preparation of the meeting at the beginning of the hour From January 27 to - Print, scan and photocopy documents February 10, 2023 - Check email - Answer and receive phone calls from customers - Translating the customer's birth certificate The difficulties and experiences 2.1 Difficulties: As for me, practical experience is the best, and internships are priceless opportunities that give undergraduate students the hands-on experience they need in the long run However, difficulties and mistakes in the internship are unavoidable, and I am no exception Really, lacking customer service skills was the biggest roadblock I had to overcome Customer service is hard Although “The customer is always right”, they may not always be easy to deal with and you can not please everyone That made me feel quite embarrassed and awkward whenever I was to get into a difficult situation as I had not been a consultant before Moreover, when I was responsible for translating documents, I had some problems with translating and localizing content I must understand the nuances of language and culture to address translation problems Besides, I was intimidated and nervous to ask my boss and co-workers too many questions because I didn’t want to admit that I didn’t understand or that I needed extra help with something In addition, I have always been kind of a perfectionist and liked to have things done my way so working with others and sharing duties was a slight change I must say It took me a couple of weeks to really feel comfortable allowing someone else to share my work but eventually, I learned it was good and that two heads were better than one 2.2 Experiences achieved Although I faced many difficulties in the internship, I also gained a lot of valuable experience in this position This internship gave me the opportunity to use my knowledge of English by translating documents, records and learning the expertise of translation I realized that my English has improved a lot through my internship Really, I have learned a lot of valuable knowledge during my internship at the center Listening - Speaking skills: During my internship, I had the opportunity to interact with foreign customers and contact them online Luckily, I can hear and understand my clients' words, and so can they Little by little, both my listening and speaking skills got better Reading – Writing skill: When assigned a text to edit or translate, I was able to read and find the main ideas of the text, edit or rewrite as requested I noticed that reading – writing skill is very important for white-collar workers; therefore, I will try my best to improve it Translation skills: I was initially exposed to work as a translator. Literal and precise translation is really necessary for this job. Even though I have tried to translate texts given as perfectly as I can, there were some errors Luckily, before I handed in my translated paper, I have revised them in time As a consequence, a useful lesson can be referred is “Before translating a text, a careful reading and choice of right word in right context are two indispensable steps that a good interpreter should not miss.” Teamwork skill: I learned the way to get on well with other people in the company, thereby developing a sustainable and successful team because I needed to work with many staff, not only customers Necessary computer skills: I also learned from electronic data sources and how to access to digital resources, web, email, remote communication, etc 10 CHAPTER 3: THE REALITY OF THE USE OF ENGLISH IN PANDA COMPANY LIMITED AND PANDA OSC Reality of using English in the company and Panda Overseas Study Centre As Overseas Study Centre, almost employees are required to understand and speak English at least a basic level Several departments like the head, deputy director, or director tend to use about 70 percent of English in writing or speaking as there are terminology and specialized language that needs to be obviously explained while not all employees can understand According to the survey, the rate of using English by the consultant department is the highest, nearly 95% as they are responsible for liaising with overseas schools on student applications and issues Thus, they have extensive experience and advanced level with IELTS 7.5 or more However, the consulting support or supporter department does not pay much attention in English, especially supporter The number surveyed in this department is only about 40 – 50 % of English usage through their work The reason for this fact is that they tend to explain Panda’s services in detail to customers who not have any knowledge of English In addition, their work is mainly customer care on enrollment and online channel, so their skills are also limited In conclusion, according to the assessment, the percentage of English usage in this organization is about 90 to 95 percent The number is relatively higher than others However, there still exists some departments that need to be improved so that they can stay on track to be the most prestigious and professional educational organization not only in qualities but also quantities Some solutions to improve the use of English in the working environment at Panda Overseas Study Centre Improving the reality of using English at Panda Education is essential to reach their target: “Become the strongest, the most prestigious and professional educational organization in the field of Overseas Study Consulting in the North of Vietnam.” 11 To increase the ability to use English for employees, the company should outline a strategy to gain their practice mastering English They can create an incentive program for bilingual staff, so everyone will want to train In this way, their understanding and communication becomes more fluid Thus, their expression is natural and customers feel better served and therefore, trust more Besides, the company also provides specialized online teaching courses – English 2Go All processes have native teachers and specialists in technical vocabulary Employees will train with native English language teachers, simulating work scenarios such as negotiations, conflict management with international clients, and more Thus, they will not only communicate successfully and confidently in the language of business but also be able to confidently pursue international opportunities Organizing activities, games with prizes is a good chance to promote the interest in English and learn from each other in the inner company Recognizing, praising, and rewarding staff who have excellent results in improving their English is also an effective way to motivate as well as stimulate their spirit of learning English In addition, the vast majority of employees in the company are young and energetic people, so this kind of activity is really a good choice for them to follow 12 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS After month of internship in the position of consulting support at Panda Overseas Study Centre, I found that English plays an important role in our life Having English on our resume opens doors in the professional world and boosts our hiring potential English allows us to seek jobs and pursue opportunities, leading to better salaries and training prospects within the company Therefore, if we are not good at English, we will encounter many obstacles and run backward On the other hand, the percentage of Vietnamese people's English speaking skills especially listening skills are quite low because they often put an emphasis on grammar Although they have striven to deal with their learning listening problems, their attempts seem to be unsuccessful And I am no exception Besides, through the process of researching and surveying, most people are afraid of translating because the process is quite complex and requires many factors Undergraduate students, who have just been exposed to interpreter or translator jobs, still have a rough time Therefore, the first topic I am likely to propose is “Factors affecting translation skill of English-majored students at Thuong Mai University” Moreover, the second topic proposed is “A study on difficulties in listening skills of third-year English-majored students at Thuong Mai University” I look forward to receiving the comments and suggestions from lectures on this subject They will be good advice for me to write and complete the graduation paper better 13 CONCLUSION From nearly 15 years was founded until now, Panda Company Limited is still continuing to develop to create prestige in the belief of customers With an ambition of: “Becoming the strongest, the strongest, the most prestigious and professional educational organization in the field of Overseas Study Consulting in the North of Vietnam”, all of the employees are giving it their best shot to give high-quality services and experiences to customers as well as build an ideal working environment for employees During a one-month internship, I had the chance to experience a real working environment in a company The center has created all favorable conditions for me to practice my abilities as well as work skills in the most effective way for my long run Besides, because my working environment usually uses English, so my English is improved so much This internship really brings me much helpful knowledge and help me orientate my upcoming work in the future Once again, I would like to express my special thanks to the school's management board, the teachers of the Faculty of English, Ms Nguyen Thi Bich Ngoc - the internship instructor as well as the company, brothers and sisters in the Center for their enthusiastic guidance, caring, thoughtful, creating favorable conditions for me to successfully complete this internship Hanoi, February 10, 2023 Student Hoang Thi Thanh Huyen 14 REFERENCES https://pandaedu.vn/ https://www.facebook.com/duhoc.panda/ 15