Internship report at Brisky international english education joint stock company

THUONGMAI UNIVERSITY ENGLISH FACULTY —–—–—–—–—–––— INTERNSHIP REPORT INTERNSHIP COMPANY: BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY Student : Nguyen Thi Thu Phuong Student ID : 19D170036 Class : K55N1 Instructor : Mrs Do Bich Dao Hanoi, 2023 ACKNOWLEDGEMENT Dear to: - Teachers at Thuongmai University - Manager and all of the staff in BIEE., JSC As a final-year student at Thuongmai University, I was fortunate to gain experience as an intern at BIEE., JSC After a month of working here, I've received a lot of help from everyone in the company First and foremost, I'd like to express my gratitude to Teacher Do Bich Dao, who has guided me over the last few days I was able to quickly adapt to the new working environment, learn new skills, and most importantly, she advised me on how to format my internship report with her help Furthermore, I would like to express my heartfelt gratitude to all of the company's employees in general, and the Specialist Department in particular With everyone's enthusiastic assistance, I was able to learn and gain valuable experience in this field Simultaneously, this is a fantastic opportunity for me to apply my academic knowledge and learn the fundamentals of writing my internship report Last but not least, I want to express my heartfelt appreciation to all of the English teachers at Thuongmai University who have patiently taught me over the years Because this is my first exposure to the realities of work, my time and knowledge are limited As a result, my report will invariably contain errors, and I eagerly await feedback from teachers and supervisors on how to improve my work Thank you sincerely Hanoi, February 9th, 2023 Student Phuong Nguyen Thi Thu Phuong i CONTENTS ACKNOWLEDGEMENT .i LIST OF TABLES AND FIGURES .iv LIST OF ABBREVIATIONS v INTRODUCTION vi CHAPTER 1: GENERAL OVERVIEW OF BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY .1 1.1 Information about BIEE, JSC 1.1.1 General information about BIEE, JSC 1.1.2 The process of foundation and development of BIEE , JSC .2 1.1.3 Business field 1.1.4 Organizational structure of BIEE., JSC .4 1.1.5 Functions and roles of departments in BIEE., JSC 1.1.6 Financial situation of BIEE., JSC 1.2 Information about internship department - Specialist Department 1.2.1 The role of BIEE., JSC Specialist Department: 1.2.2 The tasks of BIEE., JSC Specialist Department: CHAPTER 2: INTERNSHIP PROCESS IN BRISKY INTERNATIONAL EDUCATION ENGISH JOINT STOCK COMPANY 2.1 The tasks in the internship process in BIEE., JCS 2.2 The difficulties and experiences as an English teaching intern at Brisky .14 2.2.1 The difficulties .14 2.2.2 The experiences 15 CHAPTER 3: THE REALITY OF THE USE OF BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY 16 3.1 The usage of English at work in BIEE., JCS 16 3.1.1 The current situation of the usage of English 16 3.1.2 Advantages 16 3.1.3 Disadvantages 17 ii 3.2 Proposing solutions to improve the quality of using English in the working environment at BIEE., JCS 17 CHAPTER 4: SUGGESTION FOR THE SUBJECT OF THE GRADUATION THESIS 19 CONCLUSION .20 REFERENCES iii LIST OF TABLES AND FIGURES Image 1.1 Brisky's Tay Mo office Image 1.2 The signing ceremony of cooperation between English Department - Thuongmai University and V&G Global Education System Image 1.3 Mrs Nga Nara - Director of Brisky Language Center spoke at the exchange and sharing session with students of the English Department of Thuongmai University Image 1.4 Mrs Nga Nara - Director of Brisky Language Center on behalf of the Brisky center to receive the award "top 100 typical Asean brands." Diagram 1.1 The organizational chart of the management apparatus of BIEE., JSC Table 1.1 Revenue of Brisky over the years (million VND) Table 2.1 First week internship report Table 2.2 Second week internship report Table 2.3 Third week internship report 10 Table 2.4 Fourth week internship report 10 Image 2.1 A corner at the opening of Brisky's 3rd branch 11 Image 2.2 Brisky’s Halloween Challenge event at Coma6 campus, Tay Mo, Nam Tu Liem iv LIST OF ABBREVIATIONS No Terms English Meanings BIEE., BRISKY JSC ENGLISH Vietnamese Meanings INTERNATIONAL Công ty cổ phần Giáo dục Anh EDUCATION ngữ Quốc tế Brisky JOINT STOCK COMPANY JSC Joint Stock Company Công ty Cổ phần HR Human Resources Nhân IELTS International English Language Hệ thống kiểm tra tiếng Anh Testing System TOEIC quốc tế Test of English for International Bài kiểm tra tiếng Anh giao Communication tiếp quốc tế v INTRODUCTION English is considered an indispensable support tool in human communication and business activities in the age of globalization and growing technology In recent years, English has been made a compulsory subject in Vietnam The number of people requesting to use English is extremely high, particularly among recent graduates It is an undeniable fact that a common language is required for companies from all over the world to communicate in the current growing economy Currently, the field of education in general and English education in particular in Vietnam is developing strongly, BIEE., JSC requires changes to catch up with market trends English is a compulsory second language When sitting on school chairs, primary school students started to approach English from grade Not only that, many families with good conditions have sent their children to high-quality kindergartens to get acquainted and learn With the permission of the Faculty of English, Thuong Mai University, and the Board of Directors of BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY, I had the opportunity to learn and research more about the Company Through the internship process with the dedicated guidance of the teacher and the brothers and sisters there, I have accumulated experience and summarized it into this internship report The report consists of four parts: Part 1: Overview of BIEE.,JSC Part 2: Introduction to the internship process at BIEE., JSC Part 3: The use of English at BIEE., JSC Part 4: Suggestions for graduation thesis topics vi CHAPTER 1: GENERAL OVERVIEW OF BRISKY INTERNATIONAL ENGLISH EDUCATION JOINT STOCK COMPANY 1.1 Information about BIEE, JSC 1.1.1 General information about BIEE, JSC - Name of unit: BRISKY INTERNATIONAL ENGLISH EDUCATION JSC - Type of business: Joint Stock Company - Address: Branch 1: Block 40, Tan Tay Do Urban Area, Dan Phuong, Hanoi Branch 2: NV1-20, Coma Urban Area, Tay Mo, Nam Tu Liem, Hanoi Branch 3: Block 7, Tan Tay Do Urban Area, Dan Phuong, Hanoi - Tel: 0967030457 - Tax code: 0108754154 - Email: briskycenter@gmail.com - Website: http://brisky.edu.vn/ Image 1.1: Brisky's Tay Mo office The organization, led by Mr Do Quang Quyen, was founded in May 2019 with the aim of giving Vietnamese students access to top-notch educational opportunities and enhancing their ability in other languages The Cambridge ESOL tests, the English language evaluation system that has been certified as a training standard by the Prime Minister of Vietnam, are used in Brisky English's course designs, which are based on the European Competency Framework (CEFR) Under vii Decision 1400 dated September 30, 2008, the project "Teaching foreign languages in Vietnam's national education system" includes an English level Initially, Brisky was headquartered at Block 40, Tan Tay Do Urban Area, Dan Phuong, Hanoi Up until this point, Brisky has owned two other businesses, one in Tay Mo ward and one in the same metropolitan area as the initial location in Tan Tay Do Brisky Center is a member center within the V&G global education system (V&G GLOBAL EDUCATION) V&G Global Education Joint Stock Company with tax code 0109975861, represented by Mr/Ms Nguyen Van Luong, was granted a business registration certificate on April 22, 2022 The purpose of V&G GLOBAL EDUCATION is to form, build and orient foreign language centers towards building a global innovative education system, updating new teaching methods, bringing the best result for students 1.1.2 The process of foundation and development of BIEE , JSC BIEE Joint Stock Company, established in May 2019 In addition to successfully implementing the Budding Bean training program, BIEE is a reputable educational institution for cutting-edge and creative learning techniques for students As I mentioned, Brisky is a member of V&G Global Education System A strategic partnership agreement between Thuongmai University and the V&G Global Education System has been inked On May 12, the signing ceremony of cooperation between English Department - Thuongmai University and V&G Global Education System was successful This is an event that affirms the good and stable relationship between the two sides viii Image 1.2: The signing ceremony of cooperation between English Department Thuongmai University and V&G Global Education System ( Source: Fanpage of company ) In addion, V&G Global Education System also have many career guidance activities for students of Thuongmai University On the morning of August 23, 2022, Ms Nga Nara – Director of BIEE., JSC met with the Thuongmai University's English Department students Students get the chance to hear actual sharing of the organizational structure, departments, and job descriptions for each position at Brisky and the foreign language center in general Image 1.3: Mrs Nga Nara - Director of Brisky Language Center spoke at the exchange and sharing session with students of the English Department of Thuongmai University ( Source: Fanpage of company) Brisky has solidified its position throughout the Vietnamese educational sector after four years of sustained growth At the Vietnam ASEAN Economic Forum, ix 1.2 Information about internship department - Specialist Department 1.2.1 The role of BIEE., JSC Specialist Department: The Specialist Department is the company's brain, where content and ideas for each activity and program are generated The Specialist Department is responsible for research and development, as well as disseminating professional knowledge and skills to all company employees Above all, the Specialist Department is the place to ensure that each student's input and output are of the highest quality while also contributing to the company's overall professional direction 1.2.2 The tasks of BIEE., JSC Specialist Department: The Specialist Department is responsible for some tasks: - To serve the company's core, be a professional leader in learning and teaching Learn and research the importance of practicing human resource skills and expanding teachers' professional knowledge - Training and disseminating knowledge and skills for teachers through internal company training sessions; developing and improving major company professional programs - Planning, event content, and company activity programs; Writing news articles, reports, and summarizing event content; - Perform a variety of other tasks requiring human resources skills and expertise xiii CHAPTER 2: INTERNSHIP PROCESS IN BRISKY INTERNATIONAL EDUCATION ENGISH JOINT STOCK COMPANY 2.1 The tasks in the internship process in BIEE., JCS During my internship (from September 27 th , 2022), I had the opportunity to work mainly as an English teacher and completed a number of tasks in Specialist Department of Brisky I successfully fulfilled the teaching objective in the classes I was given, and received positive feedback from the specialist department and the center's board of directors I have worked part-time from Monday to Saturday Each of my two shifts, which each last three hours, is separated into the following time slots: Shift 1: from 6:00 pm to 7:30 pm Shift 2: from 7:30 pm to 9:00 pm  Task 1: The primary teacher instructs lessons for Bean 1, Sunny 6, Kindy 3, Kindy 4, and other subjects Lesson plans and homework assignments must be ready for students before class I will then be the one to grade their tests, essays, reports, and other homework The monitoring of pupils' academic development and success in the classroom is another duty I have Additionally, I oversee group activities and help kids with their homework Meeting with colleagues to discuss specific professional themes and organize lesson plans is an essential duty Finally, I will schedule parent meetings as necessary to talk about student learning  Task 2: Assistant teacher The primary duties of teaching assistants at Brisky include aiding foreign teachers in the classroom by translating and clarifying any sentences that they claim pupils not comprehend, as well as helping teachers with other activities like document preparation resources, images, flashcards, and a picture Additionally, I am the one who encourages students to participate in extracurricular activities, plans English-language games for them in class, and grades, edits their written work  Methods, working procedures Working time: From 17:00 pm to 21:00 pm at Tuesday, Thursday and Friday Week 1: from 27/9/2022- 4/10/2022 Date Time Tuesday 17:00 - pm – Moon- the center manager, learn about the activities and 21:00 procedures at the center pm Internship process Meet Mr Do Quang Quyen- the center director, and Ms - Teach Kindy and Bean classes - Receive feedbacks and suggestions as well as compliments from the board of directors and management on teaching Thursday 17:00 - Teach Kindy class pm – - Translate some emails from foreign teachers 21:00 - Be assistant at Miss Moon's kindy 2A class, manage pm students to stabilize their seats before and after class, correct their sitting posture for students, remind them when students are working separately or not seriously, not paying attention to the lecture Friday 17:00 - Teach Kindy and Bean classes pm – - Prepare and make some photocopies of classwork for 21:00 students in grades Bean and Kindy pm Table 2.1: First week internship report Week : From 6/10/2022 - 13/10/2022 Date Time Internship process Thursday 17:00 - Join the center meeting, receive recommendations about pm – your own benefits and disadvantages after a week of practice at 21:00 the center, and use that information to help the advantages pm outweigh the downsides - Translate certain international teachers' resumes and classify them for the interview center in accordance with the teachers' preferences for the interview time Friday 17:00 - Teach Kindy and Bean classes pm – - Find more exercises on math problem solving methods in 21:00 English for primary school students, helping students learn pm English in the most modern and creative way - Prepare concepts for the center's third facility's grand opening and Halloween events; be in charge of the concept for the program's content Tuesday 17:00 - Teach Kindy and Bean classes pm – - Support foreign teachers in the process of teaching new 21:00 words to the kids class, translating the words that the new kids pm don't understand - Welcome parents and students to enroll at the center, answering and answering questions from students' parents - Submit the concept of the center's 3rd facility opening and Halloween events to the manager Table 2.2: Second week internship report Week : From 14/10/2022 - 21/10/2022 Date Time Internship process Tuesday 17:00 - Teach Bean and Kindy classes pm – - Organize a "guessing game" for kids 21:00 - Translate emails of foreign partners and teachers from pm English to Vietnamese, reply to emails with the guidance and support of Ms Moon - Translating labor contracts from Vietnamese to English for foreign teachers - Get feedback from center management on ideas for the center's upcoming facility grand opening and Halloween events Thursday 17:00 - Be Ms Moon's Sunny class assistant, prepares teaching pm – materials and flash cards, manages students in class, and 21:00 picks up students pm - Teach Kindy class - Prepare a list of preparations for the opening of the center's 3rd facility and Halloween, and translate it into English and send it to foreign teachers Friday 17:00 - Teach Kindy and Bean classes pm – - Welcome parents and students to the center for enrollment 21:00 - Translate the teacher's bachelor's degree from Vietnamese pm to English - Attend the center's meeting about events: the upcoming 3rd facility opening and the center's Halloween event, make final contributions to the event, and get the job assigned Table 2.3: Third week internship report Week : From 25/ 10/2022 – 1/11/2022 Date Tuesday Time Internship process 17:00 - Join the meeting of the center, listen to advice on your my pm – strengths and weaknesses after weeks of internship 21:00 - Teaching classes Bean and Kindy pm - Let students a small test for 15 minutes to test each student's ability and progress - Support Ms Tessa in the process of guiding students to practice making "Mindmap" for the lesson - Prepare things for the upcoming 3rd opening event and Halloween Thursday 17:00 - Teach Kindy class pm – - Translate for foreign teachers 21:00 - Be Ms Moon's kindy 2A tutor, marks students' tests and pm assesses students' progress with the lead teacher - Make some copies of documents of foreign teachers - Prepare things for the upcoming 3rd opening event and Halloween Friday 17:00 - Teach Kindy and Bean classes pm – - Write comments at the end of the period for students of 21:00 classes, about the students' learning situation as well as their pm classroom attitudes, then report it to the students' parents - Meetings of Specialist Department to share and comment on each teacher's teaching style, helping to increase teaching capacity - Prepare things for the upcoming 3rd opening event and Halloween Table 2.4: Fourth week internship report  Brisky's events during the internship Brisky's 3rd branch opening event On October 22, 2022, Brisky Center held the opening ceremony of branch at plot 7, LK 1, Tan Tay Do urban area, Dan Phuong district, Hanoi city This is the biggest event ever of Brisky The event took place successfully with the participation of the parents, students at Brisky and Brisky's staff Image 2.1: A corner at the opening of Brisky's 3rd branch ( Source: Fanpage of Company) In order to set up and decorate the event site, I had to actively seek out vendors and partner organizations as instructed by the management throughout this event .After the event, our team worked with the sales division to provide the upper management with the revenue and profit information Halloween event On October 29, 2022, Brisky English Center held a Halloween Challenge event at Coma6 campus, Tay Mo, Nam Tu Liem The event took place successfully with the participation of the children at Brisky as well as Brisky's staff