INTERNSHIP REPORT DECO INTERNATIONAL JOINT STOCK COMPANY

THUONG MAI UNIVERSITY FACULTY OF ENGLISH INTERNSHIP REPORT Company: DECO INTERNATIONAL JOINT STOCK COMPANY HANOI, 2020 HÀ NỘI - 2015 TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF TABLES AND CHARTS ii LIST OF ABBREVIATIONS iii INTRODUCTION iv PART 1: OVERVIEW OF DECO INTERNATIONAL JOINT STOCK COMPANY 1.1 Information about DECO 1.1.1 General introduction about DECO 1.1.2 Foundation and development of GLODECO 1.1.3 Organizational structure of GLODECO 1.1.4 Some achievements 1.2 Information about Market Development Department 1.2.1 Importance of market development in a bussiness 1.2.2 Tasks of Domestic Market Development Department in DECO PART 2: : OVERVIEW ABOUT THE INTERNSHIP AT DECO 2.1 The assigned tasks 2.2 Difficulties and the personal experience acquired .8 2.2.1 Difficulties 2.2.2 The personal experience acquired PART : EVALUATION ON THE USE OF ENGLISH AT DECO 10 3.1 Existing problems in using English at DECO 10 3.2 Causes of the weaknesses in using English at DECO 11 3.2.1 Ojective reasons .11 3.2.2 Subjective reasons 11 3.3 Propose solution for using English at DECO 11 PART 4: PROPOSED TOPIC FOR THE UPCOMING GRADUATION THESIS 12 CONCLUSION 13 REFERENCE 14 LIST OF TABLES AND CHARTS Image Logo of DECO International Joint Stock Company Image 2.The picture “The Great Wave off Kanagawa- a most famous work of the Japanese ukiyo-e artist Hokusai .2 Chart Organizational chart of DECO Table 1: The process of registration - recruitment - professional training Table Investigation on the English proficiency of staffs at the GLODECO 10 LIST OF ABBREVIATIONS DECO: DECO Internatonal Joint Stock Company INTRODUCTION In recent years, the demand for labor export of Vietnamese people has become more and more popular, becoming a trend of the young Vietnamese labor force Labor export activities are increasingly diverse, expanding search for foreign markets that need labor to many countries on over the world to meet the desire to work abroad of many domestic workers There are currently two labor markets attracting many young workers with tertiary education or higher, Japan and South Korea because of the culture, the beautiful scenery, and the high salary Not only attracting young labor force, but these two markets also implemented the open-door policy to create favorable conditions for Vietnamese students to enroll in colleges and universities here Participating in studying abroad helps Vietnamese students to expand their understanding and learn about the beauty of culture and modern civilization in the future and return to contribute to the country To seize upon the opportunity and exploit the potential of this field, DECO International Joint Stock Company always creates favorable conditions, modern environment to attract employees DECO helps students and employees have the opportunity to study and work abroad with the possibility of obtaining well-paid jobs and a rewarding working environment Being an employee of the Foreign Affairs & Market Development Department at DECO International Joint Stock Company was a great chance for learning and professional development After one month (from 01/01/2020 to 31/01/2020), under the valuable support and instruction of managers and colleagues in the company, I was able to apply the knowledge obtained at university into practice, and accumulate basic information to complete my internship report I would like to express my gratitude towards lecturers at the Faculty of English – Thuongmai University as well as my managers and colleagues at DECO I am very grateful to your support and transfer of great experience, which helps me analyze the company’s business results to complete my internship report I also look forward to receiving comments and suggestions to upgrade my internship report Hanoi, January 31th, 2020 Student Bien Thi Khanh Linh PART 1: OVERVIEW OF DECO INTERNATIONAL JOINT STOCK COMPANY 1.1 Information about DECO 1.1.1 General introduction about DECO Image Logo of DECO International Joint Stock Company - Address of Headquater : Kim Hoan Building ,My Dinh 2, Nam Tu Liem District, Hanoi - Tel: (+84) 39233555 - Fax: (+84)32272037 - E-mail: info@decohr.com.vn - Website: www.decohr.com.vn - Legal capital: VND 5,68 billion 1.1.2 Foundation and development of GLODECO DECO INTERNATIONAL JOINT STOCK COMPANY was established on June 1, 2016 and was officially licensed to provide services to send workers to work abroad on March 13, 2018, issued by the Department of Overseas Labour (DOLAB)under Ministry of Labor, Invalids and Social Affairs (MOLISA) Main tasks of DECO:  Service activities to send Vietnamese workers and experts to work abroad for a definite time under contracts  Training and services for enterprises engaged in labor export activities  Trading in domestic and international travel services; visa services; work permit  Consulting on education and training at home and abroad  Training and teaching foreign languages, vocational training for workers DECO INTERNATIONAL JOINT STOCK COMPANY focuses on Japan and Taiwan markets to specialize and improve the quality of services to these two markets Core values of Company:  Commitment to listening and improvement efforts Listening and continuous efforts to improve is an important basis for DECO to bring customers more and more perfect products and services  Reliable partner Keeping a reputation in business through work results, good financial indicators, ready to develop together to become a reliable partner of Investors and customers  Sustainable Development All DECO company developments are sustainable development of Human resources, strong finance, modern facilities, friendly environment, in compliance with the law, to satisfy stakeholders in business activities  Creativity: Everything is done and solved creatively and intelligently  Professional: The work is done with a high level of professionalism  Dedication: Whatever you do, your best with high determination Today, DECO has a network of representative offices spread across all regions of Japan, DECO's employees always work with the Syndication to guide and solve difficult problems in the daily life as well as the work of the trainees, to help them work best Vision: "TOP leading enterprises, supplying manpower to Japan" Image 2.The picture “The Great Wave off Kanagawa- a most famous work of the Japanese ukiyo-e artist Hokusai Recognizing opportunities and challenges that are coming, the company is ready to build and develop DECO with a strong determination Inspired by the painting "The Great Wave off Kanagawa" - symbolizing Japanese culture and spirit DECO is a new entrant to the market, the company is always aware of this to achieve fast and drastic goals with the spirit of "crossing the sea" and the business philosophy of "Sustainable development" 1.1.3 Organizational structure of GLODECO DECO is a member of the business sector in the field of human resources supply, a leading company in providing labor export and study abroad services in Vietnam With more than years of establishment and operation, DECO Company has been increasingly developing and asserting its position in the domestic and international markets The company not only brings satisfaction to customers by the quality of the service but also by the reputation created by the efficiency and dedication of the company's staff Applicants working for the company are carefully selected by the recruiting experts, meeting DECO's set of job criteria Each department has its own functions or missions and it plays an important role to success of the company However, they still have a tight relationship and support with each other in order to ensure the consistency of management system A department can not work effectively without connection with other departments General Director Deputy Director Training Center Human Resources Department Market Document development Department Chart Organizational chart of DECO Chairman of the board – General Director: Luong Hong Bac Training Center As a central part of all professional activities at DECO, the training center is always a top priority by the Company's Board of Directors to focus all resources to improve the quality of language training as well as career orientation; Lifestyle for trainees The company always aims to benefit of Enterprises, Syndications, and trainees Efforts to train trainees before leaving the country, etiquette in life so that you can live and work in a ritual country like Japan Teachers at DECO training center are recruited in specialized schools or have experience of living - working in Japan; minimum level N3 In addition to the classroom teaching curriculum, there are extra-curricular sessions to encourage the learning spirit of the students The center also has Japanese teachers who help students practice listening and understanding Japanese more fluently Human Resources Department This department consists of hard-working officials with years of professional experience in charge of finding eligible students before sending them to Japan for training DECO's recruitment network is active to each vocational training institution, local employment agency to coordinate the direct selection of the workforce that best suits every specific order Besides, the company also employs employees through the press, the internet, its website, fan page, and it makes it quick and easy to communicate test conditions to the right employees who have demand for working in Japan Market Development This department gathers people representing the company These are young people with a good knowledge base, well-trained, always full of energy and acumen to quickly grasp and meet the needs of their customers At DECO, besides the quality of labor training, the company also makes the most stringent requirements for customer service quality All expressed in professional logistics, welcoming guests to the inspection, direct interviews at the company office the flexibility and timely handling when dealing with customers in syndications, enterprises place for receiving trainees to work Document Department This is an integral part of the company's human resources network.This division includes the following works: As a basis for the operations of the business; Translation and signature for legal agencies DECO Company is a convergence of factors responsible for the work, diligently and efficiently In particular, the department of records contributes positively to the operation and development of the whole company 1.1.4 Some achievements Over years of establishment and development, DECO has helped thousands of students to recruit hundreds of orders, work in Japan, get the desired job and high income + More than 2500 candidates participated in the exam and trained by prestigious Japanese experts and a team of good and experienced teachers + Hundreds of orders are continuously recruited in many fields at DECO such as garments, electronics, general construction, food processing, agricultural production, construction, industrial package, furniture carpentry DECO opened the 2nd Japan Training Center in Xuan Hoa, Phuc Yen, Vinh Phuc on August 10, 2018 Even though entering the labor supply market later than many senior businesses such as TMS, Batimex, ITC, JVNET, LOD but with strong determination, DECO is still implementing the goal “Top Enterprises supplying manpower to Japan in 2020” During the summer months of the year, DECO organizes picnics, extracurricular activities or teambuilding activities for students at the center The extracurricular activities help students feel relaxed, improve their health after the tired studying days in class to prepare for the upcoming trip to Japan All candidates who register for the consulting and recruitment exam at DECO International Joint Stock Company are involved in our professional, methodical and fair process, ensuring the best adaptation when they arrived in Japan The process of registration - recruitment - professional training is only available at DECO: Step1 Step2 Step3 General health Submit full, Students choose Training for Students examination at notarized and an order to complete the certified register with the Japanese and training and go Transportation documents of company and to work in and the government then take part in culture Japan for the exam years communication Step4 students about Japanese Step5 Hospital Table 1: The process of registration - recruitment - professional training 1.2 Information about Market Development Department 1.2.1 Importance of market development in a bussiness In an era of economy is developing rapidly, enterprises have to face big challenges such as competition with other businesses Because of the fierce competition "market is like a battlefield" that businesses need the market development department This department will have the task of finding new potential markets and promoting human consumption to the maximum extent so that it can dominate the market The Market Development Department will have a very important influence on that business by expanding the consumer market and stimulating customer demand This will increase profits many times more than before The market expansion also helps firms improve their position in the market and improve the market share in the most optimal way In an increasingly competitive economy, companies have to cope with many large enterprises of international stature, to survive and develop, they need to invest in developing markets Therefore, the market development staff is not only a business development department, but it also becomes a partner that grows with the business If the market development department does not work well, the company will be bankrupt If the business is well-performing and thriving, it means that market development employees are doing well Market development staff exist with businesses because of that 1.2.2 Tasks of Domestic Market Development Department in DECO - Market development, maintaining relationships with Japanese and Vietnamese partners and offering appropriate solutions and solutions - Working in Japan to expand the market, customer care (syndication) - Participating in conferences on exporting labor in Japan, Vietnam to seek and invite cooperation contracts - Find out and analyze strengths and weaknesses, modes of operation of competitors - Researching an effective market development plan, making a difference compared to competitors - Negotiating with Japanese partners about labor contract - Making order schedule for workers on exit - When necessary, can support teaching under the Japanese Language Training Center of the Company under the direction of the General Director PART 2: : OVERVIEW ABOUT THE INTERNSHIP AT DECO 2.1 The assigned tasks During a month of working as a trainee at DeCo, I had many opportunities to practice tasks related to my business English major In the first week, for me to adapt and get acquainted with the working environment of the company, the head of the department arranged me to be the receptionist in the building The daily work is to welcome guests who are partners of the company in Vietnam and Japan Most of them are businessmen and experts in Japan, so when I communicate with them, I have learned a lot of things The next week, I was responsible for translating English documents and reports from English into Vietnamese and vice versa During the last two weeks of internship, my job was mostly to communicate with customers, advise them on the company's products and services Strictly speaking, finding potential customers for the company Because my internship is close to Tet Holiday, I had a special task to participate in dancing for the company's entertainment program to New year Although it is only a small contribution to entertainment, for me it is an unforgettable experience 2.2 Difficulties and the personal experience acquired 2.2.1 Difficulties In the process of becoming a trainee at the Market Development Department at DECO, although there are many opportunities to practice the knowledge and experience gained from university, I cannot avoid facing difficulties Firstly, I have no experience working in an office environment, moreover, this is a company according to Japanese standards so it is very strict and has many rigid regulations So at first, I was quite hard and confused Secondly, most of DeCo's employees are people who have been working in Japan so they are very knowledgeable and have a lot of experience in this market Meanwhile, I have never been to there, so I have to cultivate a fairly large amount of information about the Japanese market to be able to communicate confidently with customers Thirdly, my office computer skills are only basic So when I made reporting on word and Excel, it took me quite a while I also did not have a chance to use office machinery such as a printer, photocopier, fax,…therefore I have to ask others for help to use these machines The last and also the most important thing is soft skills During a month at the company, I realized that expertise is only part of the job The key to deciding an individual's success is soft skills including communication skills, problem-solving, team buiding These are the things I need to improve 2.2.2 The personal experience acquired After months of interning at DECO, I acquired many valuable lessons and experiences Some of experiences which I obtained from the internship time will help me to success in my future job Firstly, the internship brought to me opportunity to apply my knowledge learned at Thuongmai University, especially knowledge related to business English, translation and commercial correspondence It helped me improve my using skills in English I have learnt a lot of vocabulary, information and knowledge in labor export field as well as know how to use translation methods Secondly, I realized that not only improving my English but I also have to enhance my soft skills, job management and computer skills because this is key factor that makes my job successful Thirdly, I learned how to communicate with the new colleagues My colleagues and my manager are very helpful and friendly They guided me wholeheartedly in work and gave me valuable lessons in the life I also learned some necessary characteristics such as attentiveness, initiative, honesty, loyalty and professional attitude in order to work well with other colleagues Lastly, I recognized that English is an indispensable factor in any companies If a company want to expand their market, especially foreign market, they have to have staffs who is good at English PART : EVALUATION ON THE USE OF ENGLISH AT DECO 3.1 Existing problems in using English at DECO With the particular environment of the Japanese labor market, the criteria for recruiting employees of DeCo Company not require too high English proficiency ( only focus on Japanese) Therefore, the English level of DeCo employees is generally only at an average level if not weak Each of the different departments, the request about the level English is specific For example, as Market Development Department will require employees to have higher level, to work more with foreign partners, deal with documents, translate and interpret Vietnamese documents into English documents, write email by English to exchange and deal with problem about students and employees after they have joined labor export However, most of staffs working for a long time (more than 3-year working) have low level in English Specifically, there are only several staffs in Martket Development Department, Human Resources Deparment and Document Department who can listen, speak, read, write English fluently Other staffs just only read and write English or have a little bit of vocabulary and grammar Specifically on the qualification of the employees in each department of the company will be more clearly expressed in these following table: Toeic 450-500 English level Toeic 500-600 Quantity Ratio Quantity Ratio (person) 15 (%) 75 (person) (%) 25 Market development 20 Department Traning Center 30 10 33 Human Resources 15 33 20 Department Document Department 10 50 50 Table Investigation on the English proficiency of staffs at the GLODECO This is limitation and difficulty of the company when they cooperate with foreign parters In general, level of English of DECO’s staffs is quite weak, so it affects a lot on the process of working of the company 3.2 Causes of the weaknesses in using English at DECO 3.2.1 Ojective reasons There was the lack of English proficiency assurance at the stage of recruiting human resources many years ago Most employees recruited before 2018 are only at basic level instead of having specialized English certificate Even though the directors have many speeches to encourage employees to improve their English, there are no specific actions DECO is a company in the field of labor export to Japan, Korea and Taiwan so it is inevitable for staffs not to focus on using English fluently Most people tend to cultivate Japanese, Korean and Taiwanese rather than English 3.2.2 Subjective reasons Most DeCo employees are not good at English, they just stop at basic reading comprehension because most of the time they use Japanese The language needs environment and regular practice to be able to develop, so the less use of English by employees in communication as well as work leads to a better level of improvement 3.3 Propose solution for using English at DECO According to mentioned problems in using English at DECO, I would like to suggest the following solutions: 10 The company should give specific methods to improve employees' English proficiency such as inviting English lecturers to teach staff or sending employees to attend short-term courses In addition to practical company work, every employee needs to be aware of the role and importance of English in the current period to make a plan for improving English for themselves Organize bilingual Japanese and English entertainment programs to both create a playground for employees and stimulate a passion for foreign languages in each individual Not only that, the company leadership also arrange to let employees take part in conferences on sharing learning English experience held by domestic and foreign organization PART 4: PROPOSED TOPIC FOR THE UPCOMING GRADUATION THESIS After my internship at DECO, I recognized the important role of English in business Not only DECO, any firm that wants to develop and expand overseas markets needs staffs using English expertly This is key factor determining the success or failure of the business However, during an one-month internship, I also realize some limitations in using English in business, specifically in communicating with foreign partners of the company The English speaking skills of the staff were not good, sometimes customers had to ask again because of no clear meaning Meanwhile, presentation skills are becoming increasingly important today According to Warren Buffett - a famous American billionaire: The ability to speak well before people can help work develops 50-60 years However, the sad truth is that most of us feel scared when we have to stand in front of a crowd to present or interpret something But if we get through it, practice and master the presentation skills, especially the English presentation, we will get countless benefits Recognizing the role and importance of presentation skills and with the desire to find out the best solution to improve and equip students before entering the corporate environment I would like to suggest the direction of graduation thesis is “A study on difficulties and solutions in English presentation of the secondyear students in Faculty of English at Thuongmai University” 11 CONCLUSION DECO International Joint Stock Company is really dynamic environment for all members express their competence and gain valuable experience They focus on building qualified staffs with highly professional, creative working style and adapt to the innovation quickly DECO is becoming more and more modern and take the lead in the labor export field During one month doing the internship as an office staff at DECO, I have the opportunity to apply my academic knowledge into reality and learn more about style , attitudes, methods of working, communication in business environment and comprehending valuable experiences which helps me feel more confident and determine true direct in my future career Through my experiences obtained during one-month internship and my background knowledge, I conducted this report in order to figure out some existing problem at the company I hope that it will bring real value for company to develop in the upcoming time Once again, I would like to acknowledge my sincere gratitude to my supervisor and my colleagues in Market Development Department for supporting and creating favorable condition for me in order to complete my internship and this paper I also would love to give my warmest thanks to my beloved teachers at Faculty of English – Thuongmai University for their valuable assistance Hanoi, January 31th, 2020 Student Bien Thi Khanh Linh 12   REFERENCE 1, The official website of the company: www.decohr.com.vn 2, The Finacial News Network https://www.cnbc.com 13 ... OVERVIEW OF DECO INTERNATIONAL JOINT STOCK COMPANY 1.1 Information about DECO 1.1.1 General introduction about DECO 1.1.2 Foundation and development of GLODECO ... suggestions to upgrade my internship report Hanoi, January 31th, 2020 Student Bien Thi Khanh Linh PART 1: OVERVIEW OF DECO INTERNATIONAL JOINT STOCK COMPANY 1.1 Information about DECO 1.1.1 General... (+84)32272037 - E-mail: info@decohr.com.vn - Website: www.decohr.com.vn - Legal capital: VND 5,68 billion 1.1.2 Foundation and development of GLODECO DECO INTERNATIONAL JOINT STOCK COMPANY was established